Mayo Clinic

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Mayo Clinic will deny you an appointment and will not tell you why...
Posted by MissFriend on 06/08/2010
A few weeks ago I requested an appointment at the Mayo Clinic in Minnesota. I filled out a detailed appointment request online, and subsequently had a long discussion over the phone with someone from Mayo Clinic with regards to all of the tests that I'd had done, my medical history, etc. For approximately four years I have struggled with spinal issues that are growing increasingly less manageable. I had surgery towards the end of 2009, and I have felt physically worse and worse since December. The neurosurgeon who performed the surgery is recommending another more invasive spinal surgery. I went to the Mayo Clinic seeking a second opinion, as they are world renowned and I want to make sure that I am comfortable with my treatment plan prior to agreeing to any further surgical intervention.

They told me they would look over my information and contact me back with appointment information. This was over two weeks ago. I called them back and discovered some very disappointing information.

First, they had referred my appointment request to the orthopedic clinic. My condition is spinal, and therefore should have been reviewed by a neurosurgeon, not an orthopedic surgeon.

Second, I was informed that they would not be scheduling me an appointment at the Mayo Clinic. I was advised that I would be receiving a letter, but it would not contain any details as to why I have been "denied" treatment. When I asked why over the phone I was told that the doctor (again an orthopedic doctor, not really the appropriate specialist in my opinion) had a long waiting list. What this doctor's waiting list has to do with whether or not I can receive treatment is beyond me.

The Mayo Clinic does not have any way to file a complaint, request detailed information as to why they would choose not to treat you, or for a potential patient who has been denied a consult to request that the review be done by the appropriate specialty.

It is very disappointing to say the least. I am seeking the opinion of one of the best respected medical groups in the country, and they won't help me. It just makes me absolutely sick that they can have someone look at the most basic of information (not even my medical records!) and decide that I don't deserve to receive treatment.

Just beware of putting too much hope into the Mayo Clinic, at least until they actually decide you are worth the time it takes to schedule an appointment. It is a horribly disappointing feeling to be told that they won't treat you, and that they will not tell you why you can't get the best treatment out there. I was so optimistic that they would at the very least be able to make some recommendations or concur with my neurosurgeon so I could be confident going into this surgery, but they are simply not interested in helping me. I feel like others should be aware that this occurs, so as not to experience the crushing disappointment I have as a result of their policies.

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Posted by Joe Smithers on 2011-07-23:
The commentsd about Mayo clinic scare me. Are they really good are is it simply a halo effect?
Posted by Donald R Dicks on 2011-07-27:
I should have read the reviews before waste of time and money on this no good filtering for ther class of client. Registers must decide if you see a doctor even with an appointment.
Posted by Naomi on 2011-12-05:
I don't know what the Mayo Clinic wants, exactly.... you on your death bed? it doesn't make any sense. They declined seeing me and told me that I needed to go to a General Practitioner. Really? Even though my general doc said to see a specialist? That makes no sense!
Posted by Dani on 2012-01-14:
I was put through the ringer at Mayo. They are very poor in patient teaching. They have this arrogance that pervades their care to the patient detriment. Consider yourself lucky you didn't see them. I was totally unimpressed with their subpar care. Waste of time and money for me as my experience was they decide what they think you have and ignore your actual symptoms that don't agree w/their theory. I went through all their tests just to have my original doctors be right the whole time. What I needed from them was ideas for additional treatment for a life threatening condition. I am sicker now then when I started out. Bad, bad, experience for me.
Posted by Diane on 2012-07-31:
I too am devastated and emotional, feeling that there was light at the end of the rainbow. To be told that the results of me getting an appointment could be so complicated. I have lost all hope. I give up.
Posted by Syl on 2013-01-30:
I filled out the form to make the appointment over the internet. I just received an email from a lady telling me that the department I was requesting was unavailable...Really? The neurologist is unavailable and also the rheumatologist? Maybe she just decided to throw my case in the garbage. I have been suffering of hip and S.I. joint pain for over seven years. I have seen all kinds of doctors and nobody seems to find out the cause of my pain, some days I can barely walk or move
Posted by anonymous on 2013-03-01:
You should be glad they didn't see you. I went there summer of 2012 and I am still upset over how I was treated (or NOT treated). The main feeling I took away was exactly what Dani said.They were arrogant and approached me with a "theory" within 2 minutes of walking in the room before examining me and then just tried to prove that theory. They didn't look at pertinent tests at all. Go somewhere else...it's a halo effect!
Posted by jan dillman on 2013-10-16:
My mother was hospitalized on two occasions. In 2006 and again in 2007. She needs to go back there for the same treatment, but Mayo won't let us get her foot in the door. They say that they only take care of the people in their surrounding area. They told me that my mother could not come back there. They are just full of crap. There's a big headline online that says MILLIONS OF PEOPLE CHOOSE MAYO FOR THEIR HEALTHCARE
Posted by jan dillman on 2013-10-16:
but they will not take my mother back. She is dying here in Missouri and they will not take her. This is so frustrating and it is hurting our whole family. I'll bet they will take a billionaire Saudia Arabian, but they won't take the common folk in the USA. They are terrible.
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I wouldn't take my dog to Mayo
Posted by PatientsAreTheCustomers on 02/04/2010
The Mayo Clinic in Jacksonville, FL puts the doctors first. That means that you can not ever leave a message outside the hours of 8am to 5pm ET. That means that their offices will not return calls or call you even after they tell you that they will. That means that they can choose their patients/customers at their whim without having to provide an explanation; which, by the way is considered discrimination if any other business did that to their customers. The staffs do not communicate well with their doctors or other doctors' staffs. How do I know this? I am ready to jump off a bridge out of frustration with the treatment my family received. Not just that, the attitude is clearly one of "The whole world must revolve around the doctor" even though they SAY the patient comes first, our experience was that the patient comes last. I sincerely believe that they have endangered my family member's life by their actions and delays. They all need classes in Customer Care!!! They have clearly been taught to read from legal manuals without regard or empathy for a patient, not doing what is considered morally right by any mainstream population or even the Wikipedia definition of humanitarianism. Their attitude came across in actions and speech such that they are only in it for profit, profit, profit! I wouldn't take my dog there, unless, of course, he needs to pee. It appears to me that they are living off of their reputation and a PR department that works hard to create an image that is just that, an IMAGE. I would have more confidence in an engineering PhD and a good butcher who studied a medical book, than I do in these folks. They operate like a poorly run factory, as far as I could tell. If they would have returned our calls, taken messages, kept appointments or explained things to us, maybe I wouldn't be typing this. By the way, we aren't the types of people who would ever sue since there are more inportant things in life, but the truth must be known. We will go elsewhere. Good Luck!
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Posted by Anonymous on 2010-02-04:
nice review. I especially like the only bringing your dog there to pee....nice.
Posted by Anonymous on 2010-02-04:
Exactly what is the issue with the Mayo Clinic? That is it is a busy hospital and research center? What do they do that is immoral? I would think that moral could get you sued in a hospital and they do what is LEGAL.

More info would be better.
Posted by bcd on 2010-02-04:
Too much rant. Enjoy your leap off the Dames Point Bridge.
Posted by Eva on 2013-08-19:
I was actually handled terribly. The nurse yelled at me when I needed to go to the bathroom. She then told me if I took too long she would rip me off of the toilet! I woke up in the middle of a procedure with a plastic cover over me. I kept moaning and when no one answered after 15 minutes I panicked because I thought I was dead! I then spent the next 30 minutes begging for drugs so that I could not feel what they were doing. Terrible!
Posted by Eva on 2013-08-19:
I was actually handled terribly. The nurse yelled at me when I needed to go to the bathroom. She then told me if I took too long she would rip me off of the toilet! I woke up in the middle of a procedure with a plastic cover over me. I kept moaning and when no one answered after 15 minutes I panicked because I thought I was dead! I then spent the next 30 minutes begging for drugs so that I could not feel what they were doing. Terrible!
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My mistreatment by the Mayo Clinic.
Posted by MayoVictim on 01/20/2007
JACKSONVILLE, FLORIDA -- On October 12, 2001 I went into the Mayo Clinic, (St. Luke's Hospital) Jacksonville, Florida for open-heart surgery. I was told I would be in there for six days. Due to a careless mistake the Mayo punctured my stomach in two places. I was their involuntary guest for almost five weeks. While in the Mayo one of my lungs collapsed, I contracted MRSA, peritonitis, pneumonia and my gall bladder stopped working. When I went home it was as a decrepit invalid with drainage bottles hanging from me, infected with invasive candidiasis (from which, four out of ten people who get it, die), a collapsed lung, suffering from excruciatingly painful bedsores and an agonizingly painful wound in my abdomen which, despite following the Mayo's recommendations to the letter, would not heal.

Due to their mistake, the Mayo Clinic nearly killed me, caused me much agony, took over two years of my life away, and then, after agreeing to cancel their bill (to see the Mayo's letter agreeing this, please view page 6 at www.mayovictim.com), waited until the time limit for filing a medical malpractice suit ran out and then, in May 2005, sued me. I am stunned that the directors of an organization that professes lofty aims and ideals do not know what is going on at the Mayo, and if they do, by not correcting it, condone it. A time line, copies of documents, letters and photographs detailing my Mayo Clinic experiences and subsequent events may be found on this site: www.mayovictim.com
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Posted by MRM on 2007-01-20:
I thought that the Mayo Clinic has the best doctors and they take good care of their patients. After reading this article, I was just sick to my stomach the way you describe your terrible ordeal. Since you're able to write this review, I take it that you're fully recovered now? Im glad that you're doing well and living to tell us about your terrible ordeal!
Posted by spiderman2 on 2007-01-20:
Not to take anything away from the OP, but remember, there are two sides to every story. I cannot believe that the OP didn't contact a malpractice attorney upon discharge from the hospital, if this is all true, he could own the place.
Posted by Anonymous on 2007-01-20:
MRM and spiderman2 both have good points. Open heart surgery is a serious operation, I can't see how they would guarantee that you would only be there 6 days. Complications happen.

What, exactly is the Mayo clinic suing you for?
Posted by Anonymous on 2007-01-20:
let see ... careless mistake ... malpractice suit ... Counter suit ... Not correcting thier aims and ideals. Yep sooner or later someone is gonna have to liston. Keep splashing this all over the internet, theres power in numbers. I don't mean this in a callous way but if a large company is wrong, take it to the people.
Posted by *Brenda* on 2007-01-20:
Wow, why didn't you sue them?
Posted by Skye on 2007-01-20:
I think he didnt' sue, because from what I gather from reading this, they were supposed to cancel his bill. Then waited until the time limit ran out for him to sue. Now they are suing him for the balance. Crazy story, and I looked at his picture on that link he provided. Very very sad.
Posted by Skye on 2007-01-20:
Get a lawyer, and find out what rights and options you have.
Posted by NeveragainAmazon on 2007-01-21:
There is alot of past medical history missing from the gentleman's story. The most important being his medical condition prior to his open heart surgery. Was he diabetic or on long term prednisone therapy?(which, by the way, can cause many of the problem's he encountered) Bottom line, a healthy patient is just not suddenly admitted for an open heart procedure. Any tube that is inserted during open heart surgery,(most often a chest tube X 3) is done so with the chest still open, and my thought is that the mediastinal chest tube migrated to cause a puncture in the stomach. A complication, yes, but hardly a surgeons mistake. So, lets see, with assumptions we can come to many conclusions without the whole story! Think about it, would you release an institution of any liability regarding a serious health condition that was caused by the surgeon in lieu of payment for your hospital bill? He did!!!
Posted by Skye on 2007-01-21:
Hey Never, very very good points that you have brought up. I do feel sorry for this gentleman, seems he has been through alot.
Posted by NeveragainAmazon on 2007-01-21:
Hey Skye,Thanks. I am in total agreement that the gentleman did have an unfortunate turn of events with complications that did arise from the Surgery. However,I think it is ludicrous that our society does not take the initiative to be more informed and educated about their medical care. The immediate thought is to seek legal assistance because, most certainly, there has to be a problem with some function in the medical arena. Physicians and Medical Personnel are educated, in their field of expertise, to provide care to improve a patients quality of life. Many other aspects come into play as to whether there are complications from that intervention. Our society is creating a dominoe <(that ones for you Dan Quayle) effect because of ignorance, therefore labeling an educated life saving intervention as a mistake! That, in my opinion, is unfair!
Posted by spiderman2 on 2007-01-21:
Your points are really great NAA! I also doubt the physician had the authority to make that deal with the patient. I have a feeling that condition prior to the surgery had some bearing on this case. I have taken prednisone long term and the side effects worry me!
Posted by NeveragainAmazon on 2007-01-21:
Sman, I did not make the statment about the prednisone to worry you! Gosh, if I can be of any help to you with explanations just let me know. If I am not sure I will research it. Hey, in my book the S stands for Super(man). Best wishes.
Posted by MayoVictim on 2007-01-21:
Ladies and Gentleman,

I am MayoVictim and I am much obliged for your interest and comments on my situation. Rather than replying to all of your posts individually, although where necessary I will address each comment, please grant me the favor of allowing me a collective response:

1) MRM - Yes, for an old man, other than haunting memories and now being restricted to the weight I may now lift, (not too much bother but for example I cannot now lift my grandchildren) I am well enough - thank you for your kind thoughts.

2) Spiderman2 - I did not sue because I am an old man and I am aware of the despicable lengths to which the medical and insurance industries go in order to avoid their responsibilities. I did not want to spend what is left of my life sitting lawyers' offices making statements and giving depositions. Also, my understanding is that in Florida one's estate only get one third of any settlement if one dies - my thinking was that the Mayo would just keep on hanging it out and appealing any judgment.

3) EMT C - I did not say they GUARANTEED a 6 day stay only. I said I was told I would be in the Mayo for six days. The Mayo isn't suing me now because they already have. It was for their bill, but this was after they said
they would cancel the bill and it was after the statute of limitations on filing a suit ran out.

4) Kid 7 - thanks for the comment and advice.

5) Brenda - see reply 2) above.

6) Skye Aubrey (what a charming name), you were quite right - see reply 2) and 3) above.

7) NeveragainAmazon - I wasn't nor am I diabetic. I wasn't on Prednisone either. Clearly you have a great deal of medical knowledge and expertise (I take it you are in the medical field?) so you will know that patients facing heart surgery have a pre-op exam to see if they're fit enough to withstand it. And where did I say I was "suddenly admitted for open heart surgery." Since you say that tubes are entered while the chest cavity is open presumably that enables the operatives to see where the tube is going? So how, if it wasn't a mistake, did they end up puncturing my stomach? And I didn't release them from their liability. Please read what is posted on my site and you will see why.

8) Spiderman 2) your second comment. I didn't say that the physician made a deal. I just said that I wasn't going to sue, we shook hands on it - and I kept my word. In terms of my health, it was good. The only problems I had were shortness of breath on physical exercise, some tinitus, some acid reflux that was controlled with medication and, common to old men, prostate problems.

Once again thank you all for your interest.

Posted by NeveragainAmazon on 2007-01-21:
Mr.Victim, Obviously, you read my responses the same way you read the legal papers that you signed! Only partially! The documents that you have posted release the Mayo Clinic of any liability! Pretty sad you have to be informed by a third party after the fact! I never wrote that you were emergently admitted for open heart surgery, however, I did write that a healthy patient is just not suddenly admitted for open heart surgery. There was a diagnosis of Cardiac Disease(for how long? only you know) prior to your Open Heart Procedure. Again, I hate to inform you, Sir, but your pre-op exam does not make you exempt from any medical complications. The Surgical Consent that you signed also released the Surgeon of any potential complications. (Did you read that before you signed it?) So, now you are admitting to having Chest tubes immediately after your Surgery! Nothing is written to that affect in your long profile, and, if you carefully read what I wrote... the mediastinal chest tube may have "MIGRATED" to cause a stomach puncture. That would be quite different than the Operative(s) puncturing your stomach. You did not sue because you could not. My advice would be for you to read the legal papers that you have posted. Your story is not reliable,therefore, that would not make you very reputable to the reader.
Posted by MayoVictim on 2007-01-22:
NeveragainAmazon- And you haven't read the information on my site. I DIDN'T SIGN THE RELEASE. Let me repeat that: I DIDN'T SIGN THE RELEASE. And if the pre-surgery agreements you tout were valid then no surgeon would have ever have been sued. And the drainage tube/s could have migrated all the way from from my chest, through muscle and tissue, to my stomach with sufficient force to puncture it in two places! Oh well, if you say so. Maybe you have some unresolved issues regarding the legal aspects of medical mistakes. I sincerely thank you for your comments and interest but since I suspect you may be of a nature where you must have the last word, accordingly, since I aim to please, if you respond I won't reply.
Posted by Followthisbeat on 2007-01-23:
wow, MayoVictim, I'm sorry you went through all that. Going into a hospital is scarey enough as it is. I had MRSA on my 29th birthday (2 years ago) and ended up spending the night in the Hospital, I was so scared, they kept telling me I could be there for weeks and would most likley need to leave with an IV drip and daily visits from a nurse. I swear I must have willed that damn MRSA away because 24 hours later they were discharging me w/ a clean bill of health. Worst part of the whole ordeal was the 4000 bill for my stay. I can only imagine what your oreal must have cost, good luck with your health and all this with the evil Mayo clinic.
Posted by eva on 2013-08-19:
I was actually handled terribly. The nurse yelled at me when I needed to go to the bathroom. She then told me if I took too long she would rip me off of the toilet! I woke up in the middle of a procedure with a plastic cover over me. I kept moaning and when no one answered after 15 minutes I panicked because I thought I was dead! I then spent the next 30 minutes begging for drugs so that I could not feel what they were doing. Terrible!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Mayo Clinic Over Rated For Service
Posted by Sonja.englebert on 02/14/2012
ROCHESTER, MINNESOTA -- I went to Mayo Clinic in Rochester Mn., it took over 6 months to get an appointment. I traveled over 900 miles one way. I had gone numb on my left side, all doctors said was they could not rule out a stroke or MS.

When I arrived for my appointment to check in, the lady took my paper that took and hour to fill out, she pulled the medicine list and threw the rest in the garbage. Then I went in to see the doctor, the first words out of his mouth was 'you will probably not know any more than you did before coming here.' He checked my reflexes and looked out my old(5 month) MRI. He sent me for another MRI and drew blood. Came back in to his office after the MRI and said he did not know what my problem is. He told me to go home and keep doing what I have been doing. He previously said that the medicine I was taken was not what he gives to his patients, but would not change my medicine to what he uses to see if it would help me. This man done absolutely nothing for me but waste my time. They do not try to find out what is wrong with you. He knew what he was going to do for me before I arrived in Mn. He could have given me the option if I wanted to travel that far for another MRI. There's no telling what I have been charged. Don't be fooled by what others say about Mayo, they do not try to find out your problem, They actually do less than other doctors. It's all a scam.

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Posted by CheriB on 2013-07-27:
I went through a similar experience at Mayo in Scottsdale. The Gastroenterologist, Told me he wasn't sure he could help me. I came in with severe pain on my lower left abdomen with major bloating. Even after diagnosing my illness they refused to treat me. I was diagnosed after colonoscopy with Diverticulosis, I experience severe pain and bleeding. Typical treatment includes antispasmodic drugs and dietary changes. The doctors would not suggest treatment options but wanted me to continue testing for unrelated issues. They make money by ordering tests. I am so disappointed.
Posted by Melissa Bernard on 2013-09-18:
I traveled 700 miles in pain, on my side in the back seat because it was too painful to sit. Kept me here 3 weeks recommending consults having nothing to do with my pain.I thinking this was leading to diasgnosing my pain. The doctor I saw in the spine center was just a PA. I thought he was a neurologist that would diagnose the source of me nerve pain. Never got any answers and spent three weeks in a hotel. Now going home no better than when I got there. The last doctor I saw asked me what I wanted him to do for me. I was so upset. I told him I want him to diagnose the source of my pain and treat it. Pretty much said they couldn't do that. I had no tests ordered and absolutely no attempt to help me. I am so disappointed. If you are looking for answers or treatment don't expect to find it here.
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Mayo Clinic treats employees poorly
Posted by CrittergirlAZ on 09/30/2006
SCOTTSDALE, ARIZONA -- My complaint is that I was wrongfully terminated after working at Mayo Clinic while giving permission to deal with my teenage son's substance problem. Working at Mayo supposedly brings all kinds of wonderful benefits including employee assistance program etc. When I told my supervisor my situation I was advised I could have 2 days to get my son into counseling,etc and then the same supervisor claimed she did not give me the time off. I also got stiffed for the "10 free " counseling sessions besides the each person deductible of $200.00 in my family for health care. And if you see any outside doctor (I chose to keep my gynecologist whom I have had for years)you also get smacked in the face with an outside lab deductible, NOT covered with the $200.00 each person deductible. So all in all, Mayo was a complete financial fiasco as an employee-oh and not to mention they are cheap-for my extremely thorough job of patient reviews,scheduling appointments,radiology, I got a whopping $12.10 an hour. They may be great for patients, but prospective employees approach with caution!!
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Posted by CaptainSpaulding on 2006-09-30:
Mayo, Schmayo! Don't think that just because you work for a company like the Mayo Clinic, you are going to be treated differently than any other money making business would treat you!
Posted by Sparticus on 2006-09-30:
Find yourself a nice small family run business to work for. Some place that values you as a person, and not a red number on a financial statement.
Posted by DORCAS on 2006-10-01:
Crittergrlaz: Did I understand that while they treat their employees on a low scale, they still give good treatment to patients? I continue to receive advertisements in my mail from Mayo in AZ and have never gone there before. I have had bad luck with an ongoing post back surgery and am considering trying them out. Are they not compassionate if they have treated you and your son like this. It makes me wonder if they really care at all. By the way, how is your son doing by now. sounds like a really tough situation for you both . Hope he's getting the proper care that will help him with his problem. Good Luck to all of you.
Posted by BlahBlahBlah on 2012-08-27:
Mayo gives the "appearance" of treating their employees well - on paper they look great. Management at Mayo is mean, lacks accountability, acts with impunity, you are not allowed to have an opnion, input, your own personality
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Mayo is a rip-off Beware!!
Posted by Idahorealtor on 06/13/2011
SCOTTSDALE, ARIZONA -- We went to the Mayo in Arizona to make sure my husband really had Parkinson's disease. The first Dr. we saw confirmed the diagnosis. He then started questioning my husband about his swallowing, sleep habits etc. next thing we know we have a weeks worth of Dr. Appointments seeing all kinds of specialist. It is a scam!!! they get you there then they play on your vulnerabilities. They told us our insurance would cover all visits!!! Long story short, he went to all kinds of appts. that we not necessary.. and we got a bill for 13,000 dollars. I am sure we are not the only ones they do this to. I tried to argue the charges. They won't even discuss it. You need to ask why you need to see the next Dr. Question and learn to say NO!! Your physician at home can do everything they do there. They did nothing to help my husband, except add stress to his life.
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Posted by madconsumer on 2011-06-13:
did you seek a second opinion only? or did you seek medical treatments? the mayo clinic has helped thousands and thousands.
Posted by Skye on 2011-06-13:
I'm sorry this happened. but before starting any medical treatments anywhere, it's up to us, as the policy holder, to make sure our insurance is going to cover treatments. Nobody likes a surprise at the end.

Contact the Mayo clincis patient advocate services, and find out if there are options available to help fray the cost of this $13,000.00 bill.

Posted by Disaster Worker on 2011-06-14:
Parkinson's is a disease that is very hard to accurately diagnosis, thus the different tests. I was in the hospital 2 months ago for 2 hours (in the very ER where I work as a trauma medic!) and the bill came to almost $11,000 for a minor ailment (diverticulitis). $13,000 for a week's worth of testing seems very reasonable. The Mayo has a stellar reputation and they had your loved one's interest at heart.

I hope all goes well for you!
Posted by annon on 2011-06-14:
I was admitted to the hospital last year for 2 days and the bill was $10,000. I had to pay $2,000. It does sound like your bill is not unreasonable, but I would definitely ask for a discount if the insurance company will not pay for the visits. Have you tried contacting the insurance company? Sometimes you will receive a bill before the insurance pays their share. That's a definite possibility.
Posted by saj80 on 2011-06-14:
I wish you the best, as I know several people with Parkinson's. As far as insurance, I am assuming, based on your header, you travelled from out of state to the Mayo Clinic. While Mayo may indeed accept your insurance, most insurance companies require preapproval before approving coverage for treatments at out of state facilities; did you obtain this approval prior to your visit to Mayo?
Posted by Ag7happy on 2012-02-09:
Ive spent years getting random tests from doctors at home. Mayo is giving you every option that could be to make sure your diagnosis is correct. That takes years to maneuver in the usual medical setting.
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Buyer Beware
Posted by Leroy14 on 04/19/2011
ROCHESTER, MINNESOTA -- I had back surgery at Mayo in Rochester MN on November 08 and from day one it has been down hill its so bad I applied for SS disability and got it a month later. I wouldn't let them touch me again.

They gave me a 80% chance of being better and instead gave me the 20% I can't do anything, if I walk, stand for more then 5 minutes my back and leg hurt so bad, have to lay down to get relief.

Bunch of butchers.
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Posted by madconsumer on 2011-04-19:
my uncle had back surgery, and it went horrible. my mother had back surgery, and it went wonderfully. it all depends on the individual getting the surgery, and condition being treated.
Posted by spiderman2 on 2011-04-19:
A poor surgical outcomes does not equate to medical malpractice. There are many underlying reasons a surgery can not turn out the way it should. Unfortuantely for you, your suregery had an 80% of success and you fell into the 20% that was unsuccessful. I don't mean to sold cold, but there are risks to surgery, it is never 100% certain and it sounds like the Mayo Clinic was upfront about that.
Posted by Ytropious on 2011-04-19:
Not everyone can be in that 80%, sorry OP. You knew it wasn't a 100% sure thing and you took that risk on.
Posted by Fufu487 on 2011-04-19:
theres always a small risk involved with surgeries. Can you prove there was any negligence or malpractice?
Posted by Anonymous on 2011-04-19:
We never want to think we will fall into that 20% category leroy, and it can be devastating as well as leaving one feeling bitter when it does happen. Have you had and/or are you receiving physical or pain management therapy ?
Posted by mayo is a dissapointment on 2011-07-30:
i also had spine surgery at mayo and unable to stand ,sit or walk far.they told me i would walk again.mayo refused rehab post surgery,the surgeon said before i was pushed out of st.marys too soon,mam i have no say in this.they were paid highly and the post-op treatment was horrible i had no pain control for 12 hours post-op.a resident noticed the next day the iv pump was not working.nurses were lazy,incompetent and nasty.the surgeon was off to a conference and left an incompetent dr. in charge.mayo is very poorly run and their main concern is making money.they give you a good percentage rate prior to surgery,but when it does not turn out they run.what a bunch of incompetent quacks!!!i reviewed my chart and it revealed the surgeon operated on the wrong area.after being tested and mylogramed these fools could not get it right.avoid the mayo system.the drs. are dishonest and money hungry.the office of patient affairs is a joke.they have done nothing to rectify the situation and one of the patient reps threatened me when i rationally tried get the issue resolved.mayo system is basically a cut and run medical care system.so pathetic!!!!AVIOD THIS PLACE!!!!
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Mayo's Endoscopy charges OUTRAGEOUS
Posted by DrummerDan on 08/20/2009
ROCHESTER, MINNESOTA -- I am writing this complaint because I think Mayo Clinic is charging an insanely high amount for an upper endoscopy.
I just got my bill from them and when all is said and done, before insurance, they are charging over $3000!!!!!!!! This is almost double the national average!!! No wonder so many people are fed up with the medical system. There's no possible way this cost is justifiable, other than to line the pockets of the higher-ups and doctors there. My advice to anyone considering this procedure... GO SOMEWHERE ELSE!! It's a very simple procedure that can be done almost anywhere and you don't need to cater to Mayo pomp and exaggerated costs.

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Posted by goduke on 2009-08-20:
If you want Mayo Clinic service, you're going to pay Mayo Clinic prices.
Posted by BokiBean on 2009-08-20:
Posted by tnchuck100 on 2009-08-20:
Most medical procedures are exorbitantly over priced. I have asked - NONE can justify the prices they are charging. My personal opinion is our deductibles and co-pays are paying the actual cost of treatment. The insurance part is gravy money for all pompous management types.

Another issue that sickens me is some peoples attitude that "it doesn't matter what it cost - insurance is paying it." As if they are totally oblivious to the fact they ARE, in fact, paying for it in super high insurance premiums.

It's OUR fault. We put up with it.
Posted by Anonymous on 2009-08-20:
drummer, insurance companies operate on contracted rates. The insurance company will pay that contracted rate and you will pay whatever your co-pay or deductible is, if anything. The insurance company will not be paying $3,000 for that procedure, believe me.
Posted by PepperElf on 2009-08-20:
tnc - well there are the premiums they have to pay for malpractice insurance.

Posted by jenjenn on 2009-08-20:
Wow tnchuck100, you must have really sucky insurance if you think your copays/ded covers the cost of a procedure. Mine sure as hell doesn't.
Posted by tnchuck100 on 2009-08-20:
jenjenn, justify an office visit that results in a 7 minute visual observation, a swab of antiseptic, a band-aid, and a tetnus shot for $400. After insurance, it cost ME $70. Just about what was done actually cost.
Posted by Anonymous on 2009-08-20:
jen, our insurance would cover this procedure 100%, but I know that many wouldn't. We do pay high premiums though. Some people have really high deductibles--sometimes well over $1,000. Then, once they have this amount met, they may not have to go to the doctor again that year. It's not a good situation for anyone to be in.
Posted by Anonymous on 2009-08-20:
tn, the bad thing is, if you walked into that same clinic without insurance (and were financially able), they would bill you the entire $400. I recently saw how much it costs to put someone through medical school--astronomical. They have to pay for that knowledge somehow. Most of the new docs won't be paying off their student loans for years to come.

Word to the wise--If anyone ever has to pay without insurance, they should always ask for a discount. A 20% discount is customary, but you may be able to get more. Always worth asking.
Posted by BokiBean on 2009-08-20:
Well, I can tell you this...20% of a 5 day hospital stay basically blows..
Posted by Anonymous on 2009-08-20:
Kia, right on the money.
Posted by Anonymous on 2009-08-20:
Thanks, John! Almost my bedtime. My best answers come to me when I'm tired, lol.

Boki, think of it this way. 80% would suck more! Most hospitals I've dealt with are always willing to work out payment schedules. They're good that way.
Posted by BokiBean on 2009-08-20:
kia, you are so right! I'm glad of that anyway. And the great part is that everybody that's billed us is totally ok with payments on the balance owing.

In fact, some I haven't even been in contact with, just sending in a payment every month has been good enough..so I'm grateful for that.

But I'd rather spend it on other stuff!! :D
Posted by drummerDan on 2009-08-20:
I originally posted this comment, but wanted to chime in on goduke's comment about "mayo prices for mayo service" mayo service SUCKS. I did not write in my original post that it took them 3 hours AFTER my appointment scheduled time to get me in. This is not an unusual thing either, this happens every time i set foot in that place. There have been amazing advancements in medicine, which i'm grateful for, but for the most part I feel that today's hospital/medical situation commingled with insurance companies is one great big festering disaster and I would love to see it flushed down a big toilet.
Posted by Mayo victim on 2013-08-29:
My own experience was not a good one. I had reviews for Barrett's syndrome at another Clinic , and decided to visit Mayo Scottsdale for a second opinion after seeing their ads on TV that they could end Barrett's syndrome and "cure it". I had no herniated stomach up into my diaphram in the 3 reviews to keep an eye on Barrett's, but I did when I woke up from the Mayo exam. The Mayo Dr. made the referral to get it fixed immediately, but the billing Department , who was not turning in my claims to my insurance company informed the schedulers that I could not have the repair appointment. 2 Years later, even though I paid Mayo monthly waiting for their own departments to file the claims with the insurance company, they not only ruined me but my credit too. Run from them, and save yourselves their deaf ears and dim minds, with cold inhumane treatment of someone they harmed.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Mayo Clinic Misdiagnosed & Denied Me Treatment for 2 Cancers
Posted by Angels4Patients on 02/11/2014
Angels4Patients - Guardian Angel - All patients have the right to compassionate care regardless of d
Angels4Patients - Guardian Angel - All patients have the right to compassionate care regardless of d
JACKSONVILLE, FLORIDA -- I was misdiagnosed and abandoned at Mayo Clinic Jacksonville, Florida after three (3) plus years as a patient there. I was denied treatment and follow-up care for two types of cancer after I was finally, correctly diagnosed. I have a family. I am a mother of four. I am a wife. I believe in God and Heaven and I have a lot to live for. I love my life and I want to live to see my youngest children grow up.

Visit www.ShameOnMayo.clinic as well to view my story & find cancer support resources.

I want to spread public awareness about GIST Cancer and Thyroid Cancer, share resources to help other cancer patients & ALL patients. ALL patients have the right to compassionate care, timely diagnosis and financial assistance if needed. Click on the “RESOURCES” Tab for information

My ordeal with illness and Mayo Clinic has been crushing but has not completely crushed me. I feel like a tiny ant under the heel of Goliath. I feel that my life had no value to some at Mayo Clinic and I was thrown away like a piece of garbage. But, I am blessed to have found the best of medical care and the utmost compassion from the doctors and staff at Memorial Sloan Kettering Cancer Center in New York, NY which restored my faith that there are medical professionals who have maintained their humanity and have good hearts. Read “CREDIT WHERE CREDIT IS DUE” below.

I want to warn others about Mayo Jacksonville’s administration’s pervasive culture of defensiveness, lack of compassion for me and their blatant, harassing collections protocol and denial of care to me. I know other patients that had very similar experiences but they need to speak up for themselves. There is an obvious, prevalent, pompous attitude with the administration and the financial services department. The physicians, whose attempts to provide patient care and treatment, are ruled with an iron fist by Mayo’s administration and financial services department. My oncologist, a sarcoma specialist, was forced to abandon me by the administration at Mayo Clinic.

This is my story

I was diagnosed with GIST Sarcoma (gastrointestinal stromal tumor), a rare, orphan cancer that does not respond to traditional chemotherapy nor radiation. I also was diagnosed with the common form of Papillary Thyroid Carcinoma but with the rare, aggressive Columnar Cell Variant. I was repeatedly dismissed and denied tests & care for the thyroid lumps that I asked Mayo to ultrasound and provide an endocrinologist for. I had an ulcerated, bleeding, cancerous tumor that hemorrhaged for five (5) years and nearly killed me a few times. (My hemoglobin went up the day after my GIST tumor was removed & has remained normal & the highest it’s ever been). I was under the very nose of a Mayo hematologist and oncologist for more than 3 years and had two undiagnosed serious cancers and he misdiagnosed me. Then he abandoned me and did not see me anymore. I would be seen by a different doctor or a Physician’s Asst. each time I went to Mayo. I never knew who I would see and was prescribed IV iron infusions in chemotherapy and they did not really know why I could not keep my blood counts up or really why they were administering infusions or why I was bleeding internally. I was hospitalized in Mayo with active GI bleeding proven by tests in the ER and in hospital and Mayo missed my bleeding tumor every time. The region of bleeding could be seen on a test but Mayo’s hospital doctors missed it. I went through countless endoscopies, colonoscopies, camera pill studies, nuclear medicine scans, angiogram with catheter, and many other procedures when a simple CT Scan revealed the tumor in my small intestine. It was right there the whole time. This entire experience was extremely stressful, frightening, humiliating and racked up needless debt. Note I was also hospitalized with hemorrhages in another local hospital several times over two years prior to being a patient at Mayo Clinic. I had a CT Scan there in 2007 and I may have a CT Scan at Mayo in 2009. I had countless types of scans at Mayo.

I was in absolute fear that I would one day die from hemorrhaging. I was in fact advised by my gastroenterologist at Mayo Clinic that “we have to find out where you are bleeding from. You might not make it the next time you hemorrhage. We could lose you”. I had in fact almost died in another hospital prior to being a patient at Mayo Clinic from two separate massive hemorrhages. NOTE: this Mayo gastroenterologist is an excellent, caring, good doctor. He was my only true advocate at Mayo Clinic and he wanted to help me.

He stated “I don’t think the way you are being treated here is right; I am going to discuss your case with the board at our next meeting”. This would not be the first time a Mayo physician with good values and a good heart would sit in front of me and apologize to me. After I was diagnosed with GIST Sarcoma, I was assigned to a new sarcoma specialist. He stated he was “sorry for what I had been through and he would be sure I had better care, that he wished he had met me three years prior as he would have suspected and looked for GIST Sarcoma, that I had every symptom of GIST Sarcoma”.

If this isn’t telling, I don’t know what is.


MY CARE AT MAYO CLINIC JACKSONVILLE, FL WAS COMPLETELY TERMINATED after I was diagnosed with the two cancers. I believe Mayo Clinic’s administration went into damage control and got rid of me to avoid potential legal repercussions. They know mistakes were made and they worked to get rid of me. My own oncologist, a sarcoma specialist, who was newly assigned to me in my last months at Mayo Clinic phoned me himself to “warn me that he had been approached by the administration that they were going to terminate my care due to a lack of mutual trust and my bill”. He stated “I want to be your doctor. I think it is wrong what they are doing. There is not a sarcoma specialist in this region but I will help monitor your CT scans for you if you like and I know a couple of oncologist in the area that I will call and talk with for you. I will ask the administration to reconsider.”

I never heard from my doctor again.

I was heartbroken, terrified and crushed that a healthcare organization would treat a patient like this. I had expected that Mayo Clinic would own their mistakes and ensure that I received better care which my new sarcoma doctor wanted to do. The ethical course of action for Mayo Clinic’s administration to have taken for me would have been to APOLOGIZE in addition to financial services working with me to reduce the bill rather than kick me to the curb knowing full well I had an UNTREATED cancer of the thyroid that would require surgery and radiation therapy and possible other therapies afterward. I am still undergoing treatment for the thyroid cancer for which I was denied by Mayo.


IF YOU ARE A MAYO PATIENT and experienced similar circumstances know that you have rights as a patient. SPEAK UP! Do not allow Mayo Clinic to bully you. You deserve respect, COMPASSION and proper medical diagnosis and care. If you cannot pay your bill, you have the right to apply for financial assistance. These are things Mayo Clinic did not provide to me.


I phoned patient liaisons several times while a patient at Mayo Jacksonville. I expressed my fears and concerns that I was not getting better. I shared my humiliating experience with a very rude, abrasive, pompous doctor in their gynecology department who misdiagnosed me and recommended a needless procedure and/or surgery. I also complained about the harassment I experienced with financial services. I also asked to speak with the President William [snip] at Mayo Jacksonville who ignored me. Patient Liaisons did nothing to help me and did not advocate for me in any way that I am aware of. I believe that the Patient Liaisons served only to accumulate information and complaints from me which launched Mayo into defense mode and damage control then terminated my care.
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Mayo does not care about patients, only about them and their pocket.
Posted by Sokarysam28 on 09/22/2011
If you are hoping for a kidney transplant, unless you are the perfect patient that presents absolutely no challenge, save your life, go somewhere else, if your case is somewhat challenging you will be ignored, wait till you probably die, while performing test after test mostly not necessary, but boast their pocket, the kidney transplant department does not care about the patient, only about their perfect numbers, not mentioning the arrogance you will experience any time you call any one at the Mayo clinic Jacksonville.
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Posted by ticia232 on 2011-09-22:
Do you not want them to perform everything so that get a better match and make sure that you can survive the surgery?
Posted by PepperElf on 2011-09-23:
Tests are taken not to suck you dry of money but to ensure that the new kidneys are the right match for you.

or are you expecting them to just pull a random kidney from a bucket, and just slap it in?

i mean seriously... they do that to ensure the new kidney doesn't kill you or make you worse. and who the hell wants to go through that?
Posted by fumblebee on 2011-09-23:
I have been a patient at the Mayo Clinic in Jacksonville and it was fabulous. The staff were friendly, helpful and would explain everything to me. No one was arrogant, they were kind and understanding. I don't understand why you have an issue with them running tests. If you want the procedure to have a positive outcome then you have to go through the testing to make sure everything is perfect. Sure the tests may cost some money, but really wouldn't you rather pay out a little for tests now than have to pay out for multiple transplant surgeries down the road because they didn't run all the tests to make sure everything matched perfectly?
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