ROCHESTER, MINNESOTA -- I was a patient at the Mayo Clinic 'World Headquarters' in Rochester MN for nearly three years, and have NOTHING to show for it but bad memories and solid regrets of having wasted so much time with them. First and foremost, Mayo Clinic is a "Teaching Hospital". Thus, expecting quality health care from them is a bit like expecting the students at a Beauty College to get your hairstyle done correctly--your expectations are too high for the given circumstances. Moreover, if not for the mountains of private-wealth cash donations that the Mayo collects each year, they would have folded decades ago.
Theirs is NOT a profitable business model and never has been. Mayo publicly complains about 'the high cost of health care', while consistently billing at dollar amounts four or five times higher than average. Not unlike the kid who mows your grass sending you a bill for ten thousand dollars, and then writing off a 'loss' of nine thousand nine hundred and ninety dollars after you pay him his ten dollars.
While I did find several well-intentioned doctors at Mayo, they were few and far between. Most were poorly-behaved, exceedingly arrogant, and clearly lacking in the basic fundamentals of being an actual Health Care Provider. Worse yet was the average Receptionist worker who behaved like a person who couldn't get hired at a Walmart to save their life. With my state-sponsored Health Insurance policy, I was often dismissed as someone who was merely 'imagining' my health problems. After all, when the 'teams of specialists' at Mayo Clinic can neither diagnose or treat your conditions, where on earth would they send you? Nowhere.
When they couldn't help me, they decided I didn't need help. My endocrinologist once failed to schedule my blood draw for new lab work, and then later wrote me a letter falsely accusing me of trying to Dodge my lab work. A doctor in Sports Medicine arrived more than 45 minutes late to my one hour appointment, and later wrote falsely in my official Medical Record that - I - was the one who was 45 minutes late!
My Physical Therapist once sat me down to show me some Optical Illusion photo of an apple sitting on top of a Chess Board--while trying to convince me that the pain from my fusing foot-joint and Bone Marrow Edema was somehow only 'imagined pain'. Yeah, I guess imagining that same pain in my sleep is what caused me to grind my teeth while I slept. Throughout my time at the Mayo Clinic, I was covered by a "Zero Co-Pay" Health Insurance policy. And yet, to this day, I am still receiving bogus bills from the Mayo Clinic, claiming that I owe them money.
My insurance company assures me that I owe them NOTHING, and that it is in fact illegal for the Mayo to be sending me the bills. Now, did you know that the Mayo Clinic has conned the government of the State of Minnesota into agreeing to pay roughly half a billion in taxpayer dollars in support of the Mayo's private planned expansion across the City of Rochester MN, over the course of roughly 25 years? Mayo's ridiculous 'Destination Medical Center' plan hinges entirely upon the fanciful notion of 'build it and they will come'.
Mayo plans to build, at your expense, more hotels, apartments, and restaurants--despite those which currently exist in Rochester and barely have enough revenue to stay in business as it is. That way, more people will move to Rochester--the globally-insignificant flyover suburb of outer Des Moines that it is--to live and work, and, uh, spend money! And that way, the government of Minnesota will one day be glad it invested so heavily in what has always been a failing private business. Or?
Or, by the time Minnesota realizes it's been had by the Mayo, some twenty years from now, the Mayo will have been taken over by (er, sold to) some Canadian, er British Health Care Conglomerate which will NOT be held responsible for the pipe dreams of the Mayo's previous owners--Mayo family heirs who've long since disappeared to their own private luxurious islands where they can burn through their fortunes of pilfery in criminal secrecy.
Fellow seekers of quality health care, I offer you this: IGNORE those provider groups who advertise how wonderful they are and how they care about YOU--because they don't care about you. Ignore those who still pay to advertise in the actual paper 'Phone Book', as their health care practices are even more behind the times than are their advertising standards. Find yourself a provider with an intelligent, modernized website, whose Appointment Schedulers are kind and sparkly with you over the phone, and who offers you free Keurig coffee in their waiting room--those are the Doctors who DO care about you.
ROCHESTER, MINNESOTA, MINNESOTA -- I went to the Mayo Clinic for eye muscle surgery as a result of Graves' eye disease. A doctor ** was the one who performed the surgery. This guy acted like a little clown. He was always joking around and slapping me on the back telling me he would take care of me. Well, he didn't take care of me. I was left blind in my left eye as a result of his botched surgery. I also lost a bottom tooth due to the way they put the breathing tube down my throat during surgery. I complained about my experience on the Mayo Clinic website which is a complete joke. It is designed to filter out undesirable patients and drop them immediately.
When you file a complaint at the Mayo Clinic on their website you will receive a call back from a woman who is trained to sound empathetic. Of course, when I stated my complaint, I was told that Dr. ** was outstanding and one of the best eye surgeons around. I later found out that he isn't - I checked out his credentials. There was nothing outstanding about his training nor is there anything outstanding that he's done in his practice. After I voiced my complaint to the woman over the phone, and I was told that she would reach out to Dr. ** and I was told how much they care about my eye and that she would see what could be done.
I never heard from her again. Instead, I received a letter stating that there would be no more appointments available for me. In other words, they dumped me and abandoned me as a patient. I was left blind in my left eye and with impaired vision in my right eye. I live in northern Minnesota 250 miles away from the Mayo Clinic - there is no one in my area that can perform this kind of surgery. I know from my research that the Mayo Clinic has done this to many many other people - it is a common practice for them.
They should be criminally prosecuted for this type of practice. It sickens me to know that they are getting away with this. Every time I hear one of their advertisements on the radio telling people how caring and advanced the Mayo Clinic is, it absolutely makes me sick to my stomach. These people have no shame, they have no scruples - they operate with impunity by putting out false hope and using clever marketing.
And its advertising on its website the Mayo Clinic states that they send a survey out to every patient. They try to act as if they are concerned about the care that patients receive. This is complete BS - I never received a survey to fill out. I'm sure they don't want my survey in their files.
I am sympathetic to all of those who have been hurt and injured by the Mayo Clinic and there are many. It is almost impossible to sue the Mayo Clinic. It requires enormous resources and influence and until they are exposed for what they do and how they hurt people this will continue to go on. As for me, I will continue to expose the Mayo Clinic every chance I get. I fear this may be the future standard of healthcare.
PHOENIX, ARIZONA -- Wow, what a terrible experience. I saw Dr. Michael ** at the Mayo Clinic in Phoenix, Arizona. He looks like he's 80 years old. I'm not kidding. I would think with a lot of experience. He sent me downstairs for lots of blood tests. He got the results and a week later had me back for lots more blood tests. So, I finally get the phone call from his assistant who doesn't leave her name stating, “Stop taking the **”. There's only one problem with that. I am 60 years old and have never taken **. So I call them and leave a message. They return the call again without name and say they made a mistake, “Stop taking **”. I've never taken ** either. I never go back or call back again.
Then, I get the bills. This goes on for over a year. I don't owe anything but I better pay it by tomorrow or else! In July, I get on a three way call with my insurance company and Mayo Clinic. Mayo Clinic finally says "All set, you're all paid up, no more bills". Then, three months later I get another bill. What a bunch of clowns? I could have gotten treated badly like this anywhere. Why go to the Mayo clinic?
ROCHESTER, MINNESOTA -- My daughter went to Mayo Clinic in Rochester in October of 2016 hoping to get help with a rectocele/cystocele disorder and related pelvic floor disorders. She also has Crohn's Disease and was experiencing complications from a hometown doctor having had her on steroids for so long. In addition, she had a blood disorder that no one could figure out. The doctor assigned to her case was a gastroenterologist. He was kind and seemed to be listening. He did several tests including a Cat Scan and sent her to a hematologist and a couple of other doctors in that group.
She was having a lot of pain in her joints, she was getting severely dehydrated on a regular basis, she was having extreme diarrhea and because of the rectocele couldn't expel the waste from her body. Ultimately, after running tests, they told her that it appeared that her Humira was working. I was there with her and I was having a hard time understanding why they thought that it was working. They diagnosed her as having a pelvic floor disorder and sent her to a "therapist" for that disorder. They have this program that they want their patients to go to before they do surgery for pelvic floor disorder. The therapy involves retraining the muscles among other things.
They wanted her to come back to Rochester and do this therapy which was going to cost her $7,800.00 for the therapy alone and insurance would not pay. Along with that cost, there would be airline tickets, hotel bills and time off work. They would not consider doing surgery at all. They said the therapy would have to be done before considering surgery. The therapy would be for two weeks and according to them, there was a waiting list. It would be 4 to 6 weeks before she could even get into the therapy. They tried to convince her to invest in this and we tried to explain that we had no money to do this.
We asked if she could just come back and have surgery and they refused. They were relentless about her doing this pelvic floor disorder therapy. When looking up statistics about how successful this therapy was, it did not convince us at all. Nor could a normal person afford such a thing. I was furious that we spent so much going out there seeking to get help. The only thing we accomplished was to find out blood results. They also told her that they couldn't do surgery because it would not be good for their outcomes. What exactly does that mean? Did they say what we think they said? Surely we heard wrong.
So, needless to say, I was very discouraged by the whole experience. After we left Mayo Clinic, my daughter was hospitalized twice within a month for the very problems she went there hoping to get help. You decide. I wish we had chosen Cleveland Clinic for sure.
ROCHESTER, MINNESOTA -- I know there are probably a lot of people struggling with infertility who are not comfortable sharing that information. I am sharing this story as a way to hopefully keep others from having the horrible experience we did with Mayo Clinic Reproductive Endocrinology...
In November 2016 I had called reproductive endocrinology and was told we could transfer outside donated embryos and use our Mayo insurance. After buying the embryos we called to make an appointment and were told we could not bring outside embryos in and were given incorrect information originally. Not having our Mayo insurance cover this procedure would have costed us thousands of dollars that could have been saved.
I asked them to investigate where this came from and they assured me they would. Thus began nearly a year process of them not calling us back. Finally figured out the person I was contacting was the one the incorrect information came from. She was undoubtedly trying to cover herself.
At one point, six months passed without a call back, when I finally wrote to patient experience. We requested they provide us proof they had educated their staff that outside embryos are not accepted so this would not happen to anyone else. Mayo Clinic Reproductive Endocrinology refused. This is the worst care I have ever received and I would not recommend them to anyone.
I'm aware I have friends who work for Mayo Clinic in some form or another or who have had a positive experience with Mayo Clinic Reproductive Endocrinology. Infertility, however, is so heartbreaking to begin with I just hope I can stop anyone else from having the same experience we did. I'm happy to share more details with anyone who wants them.
ROCHESTER, MINNESOTA -- I was diagnosed with terminal cancer almost 3 years ago. I came to Mayo Clinic to see if there were treatments or clinicals that could help me. There was not. Next came the bill for several thousand dollars. I am not a wealthy person and could not immediately pay it. I have faithfully sent payments every month, have never missed a month. I have received notices from the Mayo Clinic that my bill is not paid yet. Today I received a notice that my bill has been sent to a collection agency. My bill that was originally several thousand had been whittled down to $1,025 and I had still planned on paying it off.
ROCHESTER -- Internal medicine doctor did not let me speak enough to describe my health problem, to the extent that I was not even able to tell him about a recently discovered and potentially cancerous lung nodule. Endocrinology and Allergy were great. Neurology I think ok, but my case was complicated so they found a way to give me the bums rush without any significant testing. Neuropsychology did no debriefing or follow-up. I didn't find it ethical. I had to immediately seek additional outside evaluations, and received immediate help for my problem.
Internal medicine left me with inane advice, like that I should wear a seatbelt and put on sunscreen. Thanks. I am more concerned with the serious problems I couldn't get help with, like monitoring for lung cancer. I think there are good people there, but the way they are running it is turning it into a 'mill'. They seemed to have internal medicine set up to restrict access rather than to solve cases, as they claimed. I think if they don't change that, it will ruin the reputation.
ROCHESTER, ILLINOIS -- I have to admit I'm a bit worried, considering all the negative reviews I've read here. Originally my mom called to get me in to see someone in their psych department (as Mayo is currently ranked #7 in the country in this area). The earliest they could get me in was 3 months from the date my mom called. I thought this ludicrous. Since I'm not currently working, I was advised to call as often as possible to inquire about getting into the clinic sooner.
When I called for the first time, the woman who worked with me was just wonderful. She helped me get an appointment 2 months sooner and told me everything I should do to properly prepare the doctors with my full medical history before they see me so that they can best accommodate my needs while I'm there. This included faxing medical records to their office. Not too difficult a task. So far, my experience with the 'screener' staff has been great and they were very helpful. I'm hoping (and looking forward) to prove previous reviews wrong with a positive experience at Mayo.
WAYZATA, MINNESOTA -- Is very unfortunate Mayo become a corporation, a business that treats patients according to the size of the wallet. Their polices and whole vision, mission and standards has changed. Services are terrible except, if you look Middle Eastern Oily $$$ cashing, cashing. Then you are able to have an appointment with a REAL Doctor. Other ways for a regular insurance, if you are lucky you can have a 24 years old nurse that looks 16. Taking care of your health needs and concerns. With all my respect to great nurses and their jobs, out there. I always prefer to consult to a doctor who has at least 16 years of studying and some more of practicing.
PLEASE, I'M PAYING TO GET THE SERVICE, THIS IS NOT CHEAP AND NOT FREE MEDICINE FOR SURE. America where are we going? The word "quality" in this country it doesn't have a meaning anymore. China became the standard of quality here. So sad.
ROCHESTER, MINNESOTA -- My 13 yr old son recently having depression, failing grades, serious emotional issues started receiving "Treatment" through an Emerald Plan Team of Social workers, Residents and Psychiatrists. After a couple weeks of Treatment became suicidal and was admitted to Generose Psychiatry Treatment under his and my decision. I visited him while he was locked up for his own protection several times. The first time he told me that he could still hurt himself even though it was supposed to be safe in there. He showed me a metal object in his room which I immediately told his staff.
The staff worker replied to me that there were many of them around and never did try and take the object from my son. After less than a week, the staff called me on the phone at home and said "Do you have any guns at home, and are they locked up or just laying around?" We are releasing your son today. I begged them not to release him. My son had been calling me 3 consecutive days prior and asked that he please not be released due to him being emotionally unstable. I called several times to his Blue Team Staff and asked them not to release him. I was told it didn't matter what his Dad had said, just what my 13yr old had said.
Also, that there was a shortage of rooms/beds for other patients who were waiting to get in. They released my son no matter what I had told them and immediately he went back into Transitions with his therapist and group. The first time I seen him after dismissal and picked him up from transitions program therapy it had been a couple days since he had been out, back to school, back at mom's house. I noticed immediately that he had a large scratch on his face. I asked him if he had been cutting himself which he said he had. I confiscated this item below from his pocket coming right out of transitions therapy.
He told me that I was the first person who noticed he had cut himself over several weeks of treatment. His mom didn't even know as he lives with her mostly. (He has been seriously abused emotionally and some physically so he cuts himself to try and feel emotions.) He hates his mom, his life, and wants to live with his Dad. When he has altercations, gets depressed, left alone, he hurts himself at his mom's house. He even came close to suicide recently. I am just livid as I had told therapists, Psychiatry team about his cutting, asked to remove the metal object from his safe room.
Found out he also had cut for a long time and when I took him home he showed me approximately 30 cuts over his arms, legs, thigh, and face. I just do not understand how these Professionals can receive their paycheck without feeling guilt for not helping my son at all. I spoke my mind to all believe me, not a word back, no apologies, nothing. Worst of all, my son continues to have issues and the treatment plan has now crumbled since they were all duped, did not catch on, listen to his dad. If I were their boss they would all be fired instantly.