Maytag Won't Honor Their Warranty
MICHIGAN -- After spending 20 minutes on hold, waiting for some assistance to help repair the four-year old Maytag Air Conditioner I have sitting in a window frame in my house; I found myself more frustrated than when I made the call. The customer service representative let me know that the Maytag branded air conditioner I purchased, was actually made by Fedders – on behalf of Maytag. Fedders has since filed for bankruptcy protection, and the warranty that accompanies my Maytag Air Conditioner will be honored at some point in the future – could be a week, a month, a year, or a decade; but I’m covered because I called within the warranty period.
The senior leaders at Maytag made a decision – which I’m quite sure was based on lower manufacturing costs – to outsource the production of some of their air conditioners to Fedders, and now they want their trusting consumers to pay for their mistake. I guess the contingency strategy is to minimize exposure; only disclose the details of the sub-contracting agreement with Fedders to those with equipment failures. Hide behind the legal system, and hope most of the problems go away – customers replace their air conditioners, and by the time Maytag is prepared to execute the warranty contract, the unit has been scrapped for its parts. This is unacceptable.
I think a class-action lawsuit is in order.