Maytag Corporation Dryers - Page 3

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Poor quality
Posted by on
CLEVELAND, TENNESSEE -- Bought the dryer May 28th, 2010 and have had 4 service calls on it already. (it's only Sept 2010) The dryer's automatic dry cycle doesn't seem to know when the clothes are dry......the medium weight clothes are completely dry after 26 minutes but the machine continues to run for another 54 minutes before it shuts off. What kind of "automatic" drying cycle is that?
A large box store where I bought it spent 1 hr and 45 minutes on the phone with Maytag and received the run around like you wouldn't believe. Maytag offered nothing except an extended warranty and wanted to send out another repairman for the 5th time. Thanks Maytag..........Why don't you stand behind your product. Piece of junk.
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Venice09 on 2010-09-21:
Why would you need an extended warranty if the dryer is only four months old? Isn't it still covered under the original warranty?

By any chance, are the extra 54 minutes the wrinkle guard portion of the cycle? The automatic setting on my dryer includes wrinkle guard where the dryer continues to run with no heat after the clothes are dry. I never actually timed it, but I guess it's around 50 minutes or so.
Helpful on 2010-09-21:
Ironically, there are a group of individuals on this site that continually claim that buying simple and less expensive somehow, magically, circumvents these breakdowns. As I've stated time and time again, it doesn't matter what level of merchandise you purchase, nor the brand, they can all have problems or issues.

I'm not aware of this model having an interior tub humidity sensor. Whereas it is promoted by Maytag as an inexpensive model, I'd be surprised if it did. The problem with this is that the drying sensor is then based around the vented air and, frankly, is much less accurate. This is where I believe it is much more worthwhile to pay a little more and get the model that offers the additional feature. Without it, you'll find any dryer, not just Maytag's, is not as accurate.

I'm sure that Maytag has offered you the extended warranty free as to go the extra step in backing the appliance should there be any concern the appliance is somehow defective. This truly sounds reasonable. Extended warranties are something some people purchase at the time of purchasing the merchandise. This can be worthwhile to cover unexpected problems. In this case Maytag has really done reasonable in covering this cost for you.

Thanks so much for the post and proving a very important point. Just a thought -- knowing that the issue is based around this humidity sensor, you may want to speak to the retailer, asking them if they would allow you to upgrade to one of these models. Let us know.
Anonymous on 2010-09-21:
Four service calls in less than four months? What a piece of junk. Then they offer up a free extended warranty? Isn't that like admitting you can bet your bottom dollar the damn thing is going to keep on breaking and breaking until it finally makes it way to a landfill.

It's so sad the sorry state of appliances today.
Helpful on 2010-09-21:
Remember, Stew, that just because a service call is made it doesn't mean any problem is found.
2cent-er on 2010-10-07:
this is a good dryer. I don't know why you're having a problem but 26 min is too short a time for medium load. may be a vent problem.. to V-09 point;is wrinkle guard on off..is timer set on approriate area ie;light/heavy/etc for clothes load?.. the timer runs[in auto] when the gas is on, so if you have a vent problem it will cycle on the wrong thermo's [due to higher heat] thus extending the time. if you think this service is bad-buy the contract and you'll see really bad service.
Janet on 2011-06-12:
I bought a Maytag Centennial Dryer MEDC700VW in December 2010. The other day I was running it on low, and noticed that the top of the dryer was so hot I couldn't even put my hand on it. Has anyone else had a problem with this make and model overheating in the low setting?
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Maytag Neptune Dryers are Junk and Money Pits
Posted by on
I purchased a Maytag Washer and Dryer back in 2007. The Dryer costs over $900.00. I have had 4 service calls on it totaling $800, and I just made my 5th service call as the Dryer will not heat. This Dryer is supposed to be top of the line. An appliance repairman came out last September 09 and replaced the controller board and thermostat. I just called them thinking those parts were still under warranty and she told me they only have a 90 day warranty and it will cost $75 just for the repairman to come on-site to look at it. The costs of my repairs is about to exceed the cost of my expensive (supposedly top of the line) dryer in less than 4 years. This is ridiculous, I hope everyone considering purchasing a dryer reads this post and avoids purchasing a Maytag appliance. Maytag does not mean quality, it means heartache and high repair bills.
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Anonymous on 2010-07-06:
The units are out of warranty,why make things worse by calling the factory? They will send the incompetent A&E service.

Find a local shop,you will get better service by people that actually appreciate your business...
Venice09 on 2010-07-06:
Some of the service calls might have been under warranty, and the OP might not have had a choice of repair companies. Also, the OP doesn't actually say who they called for service. It was probably Maytag, but it could have also been a local company.

I know A&E takes a lot of heat on this site, but when my Maytag refrigerator was recalled, A&E came out to fix it and they were great. It was my only experience with A&E, but it was a good one.
Helpful on 2010-07-07:
That is frustrating. Since your purchase, however, Maytag was purchased by Whirlpool and the Neptune line discontinued. The new line is called Epics. I know some people hate the idea of an extended warranty, but on major purchases, they can sometimes be an inexpensive and manageable cost. In many cases, an item that is being constantly repaired can be considered a lemon by the warranty provider and replaced by them.

Best of luck.
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Never Ever Will I Buy A Maytag Again!
Posted by on
This product has been fully replaced once already 5 months after I got it because the part that it needed "was not available anymore" NOW the exact same product that replaced it is not working......they are trying to tell me now that my warranty will have to go back to the original date of the purchase (the one that they replaced only 6 months ago) I am truly livid!!!! Having spent all this money on the Maytag quality and having to go to the laundry mat again for a week with a family of 5 is NOT good. Very very unhappy!!! Even when this product is working properly it takes 120 minutes to dry a load of clothes!!!

What a piece of crap!!! The washing machine does NOT spin all the water out of the clothes - my 20 year old washer and dryer were far better!!!
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Venice09 on 2010-05-06:
"my 20 year old washer and dryer were far better!!!"

I know how you feel. This is not what I call progress. Washing machine designs and quality have deteriorated so much over the years. The biggest joke is the mold that so many people complain about. A device that is meant to hold water should not get moldy. I seriously wonder who designs and tests these appliances. I can only assume it's people who never actually use them.

How energy efficient can a dryer be if it takes 120 minutes to dry a load of wash? Ridiculous.
Weedwhacked on 2010-05-06:
The machines made long ago were better and always last longer than newer products. Things are just not made to last anymore.
2cent-er on 2010-07-18:
is this a stack?? you didn't post your model # or original date of purchase so your post makes no sense. if it's a newer product the part[by law] has to be available.if it's older why would they exchange it,unless you have a contract and the people servicing it don't have a clue. if the dryer is a gas or 240vac electric it should take +/-60 min to dry[all things being equal-spun dry,etc].sounds like a vent problem. if the washer is being used correctly and it won't go into hi-speed spin- unless there's a component failure- sounds like the pump screen is blocked.get a knowledgeable local guy to check this unit out-restore your sanity for a few $$$.
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Best Ever Washer and Dryer
Posted by on
I purchased the Bravos washer and dryer set. I must disagree with anyone who does not believe this is the best washer and dryer for the money. I ready many review and was quite concerned with my purchase. But quickly found out as long as you load the washer according to directions there are no problems with wrinkling, tangling, or cleaning. The washer and dryer are quite for fast and efficient. I love the large size of the washer and dryer, I can wash my king size (fluffy) comforters without any effort. I have always had to dry-clean them before. I couldn't be happier.
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Anonymous on 2010-05-06:
You haven't experienced any tangling at all? that was one of the main issues when it came out,for us anyway....good on ya maytag...I mean Whirlpool
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Maytag sucks
Posted by on
I cannot believe how many times I've had to have both my Maytag washer and dryer serviced since purchasing in 2005. What a rip off. Cheap, flimsy, they-don't-care-slapped-together made appliances. First it was the washer, it wouldn't spin. Then it was the dryer, the digital panel kept tripping the circuit breaker over and over. They replaced that, but then shortly after that digital panel died and they wouldn't even cover the cost, I had to pay. Then the washer.... again..... now it's the dryer again. The bearing is gone already. Now it's out of warranty and I have to pay.... again. That whole idea of the Maytag repairman with nothing to do...(remember those commercials?) is a joke. This is the worst experience I've ever had with appliances.
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Teri Bartosovsky on 2012-03-12:
I completely agree! Their products suck and they have no customer service. The do not stand behind what they sell. I will never purchase another Maytag product as long as I live!
caroline on 2013-07-28:
I think they should be called Maycrap, that's all it is my washer has been fixed three times, a year old, service man needs to come back again, he was just he yesterday and fixed it, yeah right won't even start Never again
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Product Repair Follow-Up
Posted by on
I recently had to replace the motor on my Maytag Dryer that was only 13 months old. The repair cost me about 2/3 the cost of a new dryer.

The service tech provided good service, however, he could not get the plastic blower fan off the motor shaft and had to forcefully and intentionally break it off, which cost me additional for a new fan blade.

The problem was that these fan blades have a plastic, square shoulder around the brass insert (L/H Thrds.)molded into the center of the fan to screw onto the motor shaft. This is a recurring problem since the service men compete to see who can break the fan blade off the quickest and with the least amount of trouble.

There seemed to be NO follow-up back-feed to Whirlpool Corp. to advise them of this poorly engineered "fan to motor shaft" connection. May I suggest that a system be considered to find out what is causing the failure of some Maytag Dryer motors. For instance, my dryer motor had an end-play of 1/2 inch or more after only 13 months and this caused the problem - motor parts rubbing together because of the end play. The cause of this "end-play" is another engineering problem that could be solved to save your customers a great deal of problems - and money.

I am very disappointed with my Dryer repair experience but I thought I might be able to suggest a way to improve your product/s/.

Thank you for this opportunity.
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Anonymous on 2009-08-03:
You must have had A&E come to do the repairs.You shouldn't of had to pay for his mistake,it doesn't take a rocket scientist to remove the blower wheel.

The unit had a one year warranty,did you try and see if the factory would work with you on the cost? Sometimes they will
qualityappliance on 2009-08-15:
It does happen that the blower wheel has to be broken off to remove it but very rarely with real old machines and never with a 13 month old. But either way the additional cost of the blower wheel should have only been about $10.00.

As for your sugestion to the factory, that model/design has been in production since the mid 1960's with millions in use. As I said, I have had to break the wheel before and have replaced countless motors but I have never had to change one because of shaft end play.
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Maytag/Admiral Are A Low Quality Washer & Dryer
Posted by on
PORTLAND, OREGON -- Admiral Capacity Plus Washer model #LNC6766A71. I just want to inform the public how crappy this wash machine has been. Our wash machine bounces all over the floor, the lid has rusted off also. Sometimes we have to run the spin cycle 2-3 times to get the water to spin out of the clothes. We had to have the water pump replaced after four years due to it leaking all over our floor. We only have had the admiral machines for 8 years, although it started bouncing around several years ago! Can't believe the lid hinges actually rusted off probably due to the water hitting the lid when the machine bounces around and the poor manufacturing quality of the way it was built by Maytag. We had to replace the heating element on the dryer after only four years and sometimes the dryer makes a squealing noise when you start it.

We are looking at getting new washer and dryer with our tax rebate this year and it definitely won't be a Maytag/Admiral washer and dryer.
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I Loved My Nuptune...
Posted by on
COLORADO -- I am having to replace my washer and dryer. I bought my Neptune washer and dryer the very first year they came out. Probably 10 or so years ago. The control panel has gone out of the washer and this is the first time I have had a problem. Until now, while researching the new machines I had no idea how many people had problems and disliked them. I loved the front slant shape and the ease of getting in and out of them.

I only wish I could replace them with another one. I am going to the laundry mat now because I can not find anything on the market I like. I am truly bummed about it.
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Appliances Are Junk... Customer Service Even Worse
Posted by on
STOUGHTON, MASSACHUSETTS -- I purchased the matching Neptune washer dryer set in early 2006. Within 1 year the drum on the dryer got a puncture in it from a defective wheel assembly. Clothes that were drying went in the hole and nearly caught fire. Maytag sent out a repair company called A&E Factory Service. The man replaced the drum and within the next year the gasket on the front of the drum fell out and the drum broke again, not only did the drum break but the wheels that spin the drum broke. I had another local repair company come out and they said that the dryer was defective from day 1. I called and spoke with Maytag and got no where. Their own supervisor in Corporate said that "all appliances do not last like they used to" I told him that they should last at least 3 years wouldn't you think? I am replacing both of the Maytag units and will never buy another product from them again.

I own a construction company and have a lot of opportunities to recommend brands. I will never recommend Maytag to anyone.
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Anonymous on 2009-02-13:
these 8700/9700 models have been complete junk.We have seen these drums fall apart and disenegrate.
The drums aren't cheap either out of warranty
Slimjim on 2009-02-13:
I have one of the early Neptunes and the dryer is the same good quality design that Maytag had been using for years. What the heck are they doing there now. How can the put out a dryer so cheap it punches holes in the DRUM. That's insane to imagine for me who had been in the biz and know how these things WERE built for decades.
Anonymous on 2009-02-13:
Good point Slim. I'm no expert on appliances. But I've seen the inside of a dryer. What the heck could punch a hole in the side of the drum? Unless, to save 25-cents on a drum, they make them thin and fragile out of inferior materials.
Slimjim on 2009-02-13:
They were powder coated porcelain over a formidable steel cylinder. I couldn't imagine any jagged protrusion to open a hole in the old ones if it was spinning at 100 rpm.
Anonymous on 2009-02-13:
Slim,the drum on this particular machine is cheaply made.They almost look like that are being torn apart when they fail.The 8700/9700 models are actually Samsung built Maytags........crap
Anonymous on 2009-02-13:
Thanks Crash. I kind of assumed they were little more than plastic trash cans turned by a belt.
qualityappliance on 2009-02-15:
The (Korean)metal is very thin and I have seen the seam separate at the weld both in the front and the rear where the drum rides on the rollers. This can create a good sized hole that clothes can get caught in and torn. I have seen this happen in the Samsung built Maytags, Samsung branded dryers and also LG dryers. Maybe Samsung and LG are using the same drum supplier. As D. pointed out previously, They ain't cheap, about $175. list.
qualityappliance on 2009-02-15:
Added thought, I haven't tried it, but I would think that it may be possible to silver solder the seam back together. I'm changing one out next week, I'll try it.
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A Dryer Should Last More Than 2 Years
Posted by on
We bought this dryer (specifically, the Maytag MDE4658AYW) in November 2006. We spent more than we wanted to because we wanted one with a lot of versatility and that would last a long time. It worked great for 2 years and 2 months. Then the motor died.

When we originally bought the machine, we paid $400, which was a good amount of money for a dryer at that time. The repairman quoted us $320 to fix it. He also recommended that we not fix it, but rather spend our money on a new machine of a different brand.

I was researching the problem on the internet and I found a fix-it forum where a man was talking about having the exact same problem with his Maytag dryer, except his was only a little over a year old... barely out of warranty. We decided we better take our repairman's advice.

Update Feb 17,2009
Shortly after I posted this review, a Whirlpool customer service person read it and contacted me. She sent me a motor at no charge and I installed it, so the dryer is working again. I don't know why they don't just give longer warranties, it would be a lot easier for everybody and it would have saved me $80 for the repair call. But at least it's cheaper than a new dryer.
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