I cannot believe how many times I've had to have both my Maytag washer and dryer serviced since purchasing in 2005. What a rip off. Cheap, flimsy, they-don't-care-slapped-together made appliances. First it was the washer, it wouldn't spin. Then it was the dryer, the digital panel kept tripping the circuit breaker over and over. They replaced that, but then shortly after that digital panel died and they wouldn't even cover the cost, I had to pay. Then the washer.... again..... now it's the dryer again. The bearing is gone already. Now it's out of warranty and I have to pay.... again. That whole idea of the Maytag repairman with nothing to do...(remember those commercials?) is a joke. This is the worst experience I've ever had with appliances.
We are currently taking the two top of the line Maytag dryer and washer to the landfill. Maytag is why Americans are losing faith in their own industries. The neptune series are just junk we both wish we would have bought a lower priced more reliable product. Both machines have been a pain to own. Both have broken down and the last straw was when we were told the combined price for a tub and the tripod mounting bracket was approx. 750.00 without the labor to put it in. Customer service was a typical corporate joke and offered no help in getting us affordable parts. we will purchase off brand cheaper products since Maytag in our opinion should just go away.
I bought my new Maytag Epic front load washer and dryer in July 2009. I have had nothing but problems; with both but mainly the washer. The washer was delivered right away but we had to order the gas dryer. After delivery, excited to try out my new washer, I did laundry. Very disappointed!! It was loud and vibrated/shook terribly! I called the company that I bought it from and they came out right away. They looked at it and told me something was wrong with it and that they'll replace it when the dryer comes in. It took 3 weeks, but the dryer finally came in. They brought out a new washer and the new dryer. After installation come to find out the dryer wouldn't even turn on; bad motor and they'll have to order another one. Again I did laundry and the new washer was no better. I again called the company and they said they would make sure it was level and look at it when they deliver the dryer.
2 weeks later they finally received and delivered the new dryer. The dryer worked and they releveled the washer. Didn't make a difference. The washer shakes and vibrates just awful! I complained that I was not happy and wanted my money back. The company said they would have to talk to Maytag to do that since I used them and they would get back to me. Its been over a month and I have not heard back from them. I have called Maytag several times and they have sent two other service companies out, and still no fix for the vibrating. They now are resending out one of the companies with some repair kit. Then to top it all off Maytag offered a $100 rebate with the purchase of a set. I sent everything in but surprisingly they said they never received it and to resubmit the rebate.
Now I received this letter that I needed to call them with the serial numbers to process; which were on the form that I submitted. To their advantage, I received this letter a day after a dated deadline so when I called I was told because it was after that deadline they're not able to take my information. Its been 3 months and still the washer vibrates and shakes; seems to be getting worse the more I use it, and now I'm out the $100 rebate. Never again will I buy a Maytag nor any brand affiliated with them such as Whirlpool!!
I recently had to replace the motor on my Maytag Dryer that was only 13 months old. The repair cost me about 2/3 the cost of a new dryer.
The service tech provided good service, however, he could not get the plastic blower fan off the motor shaft and had to forcefully and intentionally break it off, which cost me additional for a new fan blade.
The problem was that these fan blades have a plastic, square shoulder around the brass insert (L/H Thrds.)molded into the center of the fan to screw onto the motor shaft. This is a recurring problem since the service men compete to see who can break the fan blade off the quickest and with the least amount of trouble.
There seemed to be NO follow-up back-feed to Whirlpool Corp. to advise them of this poorly engineered "fan to motor shaft" connection. May I suggest that a system be considered to find out what is causing the failure of some Maytag Dryer motors. For instance, my dryer motor had an end-play of 1/2 inch or more after only 13 months and this caused the problem - motor parts rubbing together because of the end play. The cause of this "end-play" is another engineering problem that could be solved to save your customers a great deal of problems - and money.
I am very disappointed with my Dryer repair experience but I thought I might be able to suggest a way to improve your product/s/.
Thank you for this opportunity.
COMMERCE TOWNSHIP, MICHIGAN -- My $797 Neptune Dryer purchased from Lowes in July of 2006 (31 MONTHS AGO) needs a $441.31 repair! The dryer stopped heating. The gas valve/coil part is all one unit and the cost of this single part is $277.31! The service man couldn't believe the cost. He said usually it's a pretty generic part that is universal to all brands. However, this redesigned one-piece component is now an economical nightmare for consumers. The repairman encouraged me to phone Maytag and ask that they pay for the part since my unit is so new. I did this and they offered to reduce the cost of the part by 50%. It's still a very disappointing situation. Operationally this unit doesn't get much use--there are only two adults in our household. It's completely shocking to me that a product in this price range and still so new could be so faulty. It is not even three years old and I'll have invested $1,238 into a clothes dryer. It's just disgusting.
I replaced a 20-year old washer and dryer with Maytag Neptune products and they've been nothing but a complete disappointment. My washing machine has the fire hazard, the mold issue and the ridiculous vibration and noise mentioned in other reviews. The vibration noise from the washing machine is a complete embarrassment! I don't run the washer when we have guests or I pause it when someone comes over. It sounds like a piece of junk ready to burst through the kitchen wall if it's running!
Another irritation is the location and design of the controls. If my machines are running and I lean over them or up against them, I can inadvertently turn off the unit or change the settings. At this point it can't be resumed but has to be started from the beginning.
I'm completely disappointed and will never purchase Maytag products or any of it's affiliate's products. I will also be sure that my family and friends avoid Maytag altogether.
PORTLAND, OREGON -- Admiral Capacity Plus Washer model #LNC6766A71. I just want to inform the public how crappy this wash machine has been. Our wash machine bounces all over the floor, the lid has rusted off also. Sometimes we have to run the spin cycle 2-3 times to get the water to spin out of the clothes. We had to have the water pump replaced after four years due to it leaking all over our floor. We only have had the admiral machines for 8 years, although it started bouncing around several years ago! Can't believe the lid hinges actually rusted off probably due to the water hitting the lid when the machine bounces around and the poor manufacturing quality of the way it was built by Maytag. We had to replace the heating element on the dryer after only four years and sometimes the dryer makes a squealing noise when you start it.
We are looking at getting new washer and dryer with our tax rebate this year and it definitely won't be a Maytag/Admiral washer and dryer.
COLORADO -- I am having to replace my washer and dryer. I bought my Neptune washer and dryer the very first year they came out. Probably 10 or so years ago. The control panel has gone out of the washer and this is the first time I have had a problem. Until now, while researching the new machines I had no idea how many people had problems and disliked them. I loved the front slant shape and the ease of getting in and out of them.
I only wish I could replace them with another one. I am going to the laundry mat now because I can not find anything on the market I like. I am truly bummed about it.
DEXTER, MISSOURI -- Washer motor went out 1 week after warranty ended (1 yr). Dryer motor did same 2 weeks later. A valve on the bottom of my fridge has gone out twice and the door seal has been replaced and needs it again. I bought all the appliance 5 years ago.
WILMINGTON, NORTH CAROLINA -- Just purchased a new Bravos washer & dryer from Island Appliance, Wilmington, NC. Sold to me as quiet and efficient. You would not believe how loud the dryer is and the washer can't wash four towels without becoming unbalanced. Maytag ignores complaints and service says that's just the way these models are. Maytag says take it up with Island Appliance, Island Appliance says take it up with Maytag. As as far as I'm concerned, the product is defective and I need a refund. Next step, Consumer Protection. Island Appliance does not stand behind the products they are selling.
Comment to me - if they took them back, they would take a loss. Guess the consumer has to take a loss in their eyes.
STOUGHTON, MASSACHUSETTS -- I purchased the matching Neptune washer dryer set in early 2006. Within 1 year the drum on the dryer got a puncture in it from a defective wheel assembly. Clothes that were drying went in the hole and nearly caught fire. Maytag sent out a repair company called A&E Factory Service. The man replaced the drum and within the next year the gasket on the front of the drum fell out and the drum broke again, not only did the drum break but the wheels that spin the drum broke. I had another local repair company come out and they said that the dryer was defective from day 1. I called and spoke with Maytag and got no where. Their own supervisor in Corporate said that "all appliances do not last like they used to" I told him that they should last at least 3 years wouldn't you think? I am replacing both of the Maytag units and will never buy another product from them again.
I own a construction company and have a lot of opportunities to recommend brands. I will never recommend Maytag to anyone.