Maytag Corporation Refrigerators - Page 2

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1.0 out of 5, based on 8 ratings and
66 reviews & complaints.
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Maytag Corporation
403 W 4th St N
Newton, IA 50208-3026
1-800-688-9900 (ph)
515-787-8376 (fax)
www.maytag.com
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Disgusted
Posted by on
My bottom-freezer refrigerator (model PBF2255HEW) will be four years old next week and we have had to have a repairman here three times, the first time when it was just weeks old.
Another repairman was here last October and "fixed" it. This week, I found all my food thawed and called for service (I had purchased a four-year extended warranty for $99, thank God).
I was told a repairman would be here "sometime" between 8 A.M. and 5 p. m., which meant sitting here the entire day, missing a day's work.
He arrived at 7:45 P.M. and found it needs a compressor. He said that's what it needed in October when it broke but for some reason the repairman didn't do it.
I bought Maytag after my General Electric frig broke down at TWO YEARS OLD, thinking I was buying a good brand my parents swore by.
I was wrong, and I am disgusted. I will never buy another Maytag product.
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qualityappliance on 08/15/2009:
Maybe your complaint should be with the repair company that can't seem to repair the refrigerator correctly. Just a guess, but it sounds like Sears/A&E.
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Poor Quality
Posted by on
PENNSYLVANIA -- I was always a GE Hotpoint person when it came to Appliances and had a GE refrigerator for 21 years when it broke. I needed a new one and with all the commercials about how great Maytag I was open to something new. I went to Sears and being a single mom they had a Maytag for sale at a reasonable price I could afford. I was the size I needed with a large freezer. It seemed the perfect size having two boys who like to eat. Now 2 1/2 years later the motor went in the freezer and needs to be repaired. I cannot believe it, I only had it over two years wen the last one I had lasted 21 years. I had spine surgery last year, so I have been out of work for a year. I cannot afford a new refrigerator and cannot even afford the repair for this one. I tried to find who is the President and CEO of Maytag, but am not having any luck at that.

I NEED a refrigerator, but how do I get this one fixed. I will keep trying to find a name so I can write to the President and CEO with this complaint and hopefully (although I am not hopeful) I can get some help. I also cannot believe the poor quality of this appliance which means this company has gone downhill and all those commercials are a lie, being a Maytag does not mean it will last or be good quality.
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Anonymous on 03/09/2009:
The reason you don't find a President & CEO of Maytag is that they were acquired by Whirlpool in 2006. The CEO is Jeff M. Fettig. He is the one you need to contact with your complaint. Contact info can be found on Whirlpool's web pages.
Anonymous on 03/09/2009:
No offense to the OP but don't spend your time looking for the name of the CEO cuz he ain't going to come and fix your freezer. And any correspondence he may get is either not going to make it to him or if it does, be shuffled down to the appropriate department.

By the way, his name is Jeff Fettig. Maytag was sold to Whirlpool in early 2006 and is now the largest home appliance maker in the world.
http://www.lead411.com/company_WhirlpoolCorporation_Fettig_3213.html
edit....PB beat me while I was doing an easy google search.

qualityappliance on 03/09/2009:
They did have a reliability issue with the evaperator fan motors on some of the bottom freezer models a while back. It should not be too expensive to repair if you find a reputable local service company, by all means do not call Sears/A&E, they will overchargyou and probably to fix the problem.

I would not expect much from Whirlpool/Maytag because a 1 year warranty is what it is, 1 year.
Anonymous on 03/09/2009:
the repair of the evap fan motor will be a heck of a lot less than purchasing a new refrigerator...Shouldn't run you more than $180. Don't call Sears for repair,call a local company..

Good Luck
Anonymous on 03/09/2009:
I see QA and myself are on the same page..lol
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$1500 Maytag Fridge Fails Twice In Less Than 3 Years!
Posted by on
SCOTTSDALE, ARIZONA -- In August of 2001 we purchased a Maytag washer/dryer and refrigerator direct from Maytag. The fridge cost about $1500, so I assumed it was a quality product. Man was I wrong!

In August 2005 the fridge failed. It stopped cooling completely. We called Maytag out to fix it to the tune of about $350. I thought it was a little shady that a $1500 fridge would quit working in less than four years, but never the less it was still cheaper to have it fixed than shell out for a new one. It was crappy to have to fix a fridge that new, but not the end of the world. After it was fixed I also noted that the refrigerator side never again cooled as good as did before the initial failure.

By the way it was some type of micro-chip panel that went out. I have seen many other Maytag complaints related to computer and microchip type parts. It sounds like Maytag definitely has a problem in this area.

Fast forward to August 2008, and the fridge has completely quit cooling again. Exact same problem as before. I have contacted both Maytag and the Company that fixed it the first time, A & E Factory Service, and both have pretty much told me to go pound sand.

Am I being unreasonable to expect a $1500 fridge to work for more than 7 years? Or least least to not have the same problem twice within a 3 year period? I don't know. You tell me.

By the way, I also had the heating element on my Maytag dryer (purchased at the same time) go out. I was able to fix it with about 8 hours of my own time and a couple busted knuckles. That's 2 out of my 3 Maytag appliances failing within 7 years if you are keeping track. One obviously with multiple problems.

I know it cliche to say, "they don't build em like they used too." But man is it true. My in-laws have appliances that are going on 20 years old with nary a problem. Quite a contrast to the crap they are putting out today.

Needless to say, I will not put another dime into this Maytag fridge, nor will I ever buy another Maytag/Whirlpool product. I will also make sure an tell everyone that will listen the same. Just remember if you buy a Maytag product you are rolling the dice. Please do some research on the web to see that I'm not a lone voice of discontent.
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Slimjim on 08/14/2008:
Are you being unreasonable? Probably not, but it is 7 years old so being average life is 10 to 12 years, I wouldn't be outraged. The thing is, you spend the money in features and conveniences, not necessarily a quality jump from a lesser priced box. In fact, the expensive electronics are part of your situation.
iflyskyhigh on 01/28/2009:
10 to 12 years, really? That's all I can expect for $1500. My parents fridge is 20 years old and still kickin. Okay, so even if your argument is correct you must have missed the point that it has broken twice in that 7 year period, both times having the same problem requiring expensive repairs equal to almost half the price of the original price. And by the way the problem had nothing to do with the extra features that my fridge has, it was something very common to all Maytag fridges, and even if it did should I not expect the extra features that I have paid for to work? Since I wrote the comment originally I searched the internet and was able to fix the problem on my own, and have come to the conclusion that the maytag repairman who fixed it the first time, did not do the job correctly. So from beginning to end my experience with Maytag has been an unpleasant one and subsequently I will not be purchasing from them again.
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Maytag Refrigerator/Freezer
Posted by on
LAKES REGION, NEW HAMPSHIRE -- We bought a Maytag Model MZD2666KEB side-by-side fridge/freezer, with water and ice on the door, last November 2006. Our nightmare started in July 2007. Here we are in the middle of October and I am still have the SAME problem that started in JULY. At first the refrigerator side, of our side-by-side, started freezing all the food. We made the call to have a service call made and was told 1-1/2 weeks. We had to throw away all the frozen spoiled food and buy the minimum food that would not be ruined by the freezing for the week and a half, try that with 3 growing kids. We dealt with it.

Service guy comes and informs us that he has to order a part and it will be another 2 weeks, because of backorder, to get the part. What are you going to do? We wait the 2 weeks and no service guy. WE have to call THEM to find out, we are told, the part is back ordered and it MAY be in, in a couple more weeks.

I first called the service center on July 20th, 2007, with the problem of the refrigerator freezing food. Service technician came on August 7th with the technician not repairing the problem but ordering a thermostat part. The technician returned on September 6th, 43 days from the first call, replacing the thermostat. In the 43-day period the problem of freezing was intermittent causing additional food to be spoiled.

In the mean time the fridge side is working correctly on and off. The only way we knew the problem was starting to come back again was when the water on the door would stop working. Now, we are freezing ice to put into a cooler to keep some food around (milk, eggs, mayo, etc.). By the way, have you ever seen mayonaise or eggs after they have been frozen and thawed??

It turns out the repair guy for our area was on vacation and they didn't have anyone covering his calls. After some heated phone calls they sent out another guy who installed the part and left. Every thing seams fine. A couple of weeks go by, the fridge is well stocked again and the nightmare reaches a new low. The water on the door stops working one evening, the sign of bad things coming. I go to bed with the intention of calling service in the morning. 30 days from replacing the thermostat, on Saturday, October 6th, a major problem occurred.

Next morning I go to the kitchen to make some coffee. (I don't do well without coffee in the morning.) I hear a strange sound coming from the fridge and open the door to the fridge.

When I open the door to the fridge a FLOOD of water, the kind you see in cartoons, comes streaming out of the fridge flooding the kitchen, into our living room, a bedroom and into the basement. I'm talking LOTS and LOTS of water. It seems the plastic around the water filter froze and broke, so water was pouring into the inside of the appliance! The wood flooring in the living room is buckled and popping, carpet in the bedroom is molding and the basement has an INCH of water in it with the ceiling stained and ready to fall. The strange noise I heard was water spraying into the INSIDE of the fridge. The food and water filter in the refrigerator froze, cracking the water filter and streaming water into the inside of the appliance and flooding the interior of our house.The food and water filter in the refrigerator froze, cracking the water filter and streaming water into the inside of the appliance and flooding the interior of our house. It was happening most of the night.

Of course all this happens on Saturday morning with the Service Department closed on the LONG Columbus Day weekend, so the Service Department (oxymoron) is not in until TUESDAY.

The technician doesn't get here until THURSDAY orders parts and won't be back for A WEEK AND A HALF!!! Partly because parts had to be ordered and because HE WAS GOING TO BE ON VACATION FOR A WEEK. If you can top that it would make ME feel better that someone else is worse off.

I never had a Maytag refrigerator before and with all the problems would really have to be forced to buy one again. If I hadn't spent so much money on this fridge I would take it outside and set it on fire.

The saga goes on.

UPDATE 10/23/07-- As the story goes...

I called with Maytag directly today and spoke to a great Customer Service person and told my saga. She was very helpful and heard my story. She extended my warranty for a year and submited my name to another department for a damage report, we'll see where that goes. As I was talking with her the service tech was here replacing about every part on the refrigerator. It seems the water problem was caused by the water filter that froze and cracked, spraying water inside the fridge causing the flood. I'm crossing my fingers to see if this repair lasts.

The story goes on...
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Anonymous on 10/17/2007:
What a nightmare! I sure hope this gets resolved. Keep us posted!
Anonymous on 10/17/2007:
what a hassle.Where did you purchase the unit from?A hardware store(Home Depot,lowes)or a home appliance center?
If at all possible,find a local service company,and bypass the factory.
Waterboynh on 10/18/2007:
Steve
I bought the fridge from an appliance center. It is their service department doing the service. They are not a small appliance center either. I'll keep you posted.
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Maytag H2O Refrigerator is a lemon
Posted by on
MODESTO, CALIFORNIA -- When I saw this refrigerator in Home Depot I was thrilled; it was the refrigerator I was waiting to be designed.

The thrill is gone. In the first nine months of ownership we had four service calls for the icemaker. The service technician replaced the icemaker three times, the last time telling us it was a redesigned icemaker (Maytag had finally figured out there was a problem with the original design). For seven months no more problems. Then the evening of July 3rd, 2007 the control board went out. Of course, we couldn't get service until the end of the week, three days after the control board went out. Did I mention that when the control board goes out, it doesn't keep the refrigerator or freezer cold? When the repairman came out and diagnosed the problem we were told it would be 8-10 days before the part would come in, then probably a couple more days before they could schedule the install. (I guess this is our fault, because we purchased an extended warranty from Home Depot. Turned out Home Depot only sells the warranties, they aren't the ones who actually provide the service. If I had extended my warranty with Maytag, we would have been able to call our local service technician, who carries the part on his truck.)

Anyway, the part came in early and we were without a refrigerator for only ten days. This was one time I was really grateful that my husband didn't listen to me -- when I told him we should get rid of the old Kenmore that was plugged in out in the garage!

I contacted Maytag and related to them the problems I have had with this refrigerator and they said they would not replace it unless a service technician said it was unrepairable.

Like others who have written reviews of Maytag appliances I have and still own a few other Maytag appliances and have had only a couple of service calls, and that was after the appliances were over 15 years old!

Unless Maytag does something to compensate us for this lemon we're stuck with, I won't be buying another Maytag appliance. I guess the Maytag repairman was too lonely, so Maytag had to do something to remedy that!
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Anonymous on 07/17/2007:
"Turned out Home Depot only sells the warranties, they aren't the ones who actually provide the service. If I had extended my warranty with Maytag, we would have been able to call our local service technician, who carries the part on his truck.) "

That's the truth!!!!!
Why buy appliances at a hardware store.
J. Tramel on 07/17/2007:
This is for stevefromsocal: The reason we bought it from Home Depot is because it was the only place authorized by Maytag to sell it at that time. It was brand new on the market; perhaps it was a "test market." We actually looked at appliance stores and major department stores that sell appliances, and they told us the only place we could get that model refrigerator (at that time) was Home Depot. In retrospect, we should have waited until it had been out on the market for a while. I suppose Maytag will eventually get the bugs out --kind of like waiting to buy the latest version of Microsoft Windows!
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A Lemon Disguised as a Refrigerator
Posted by on
NEW YORK, NEW YORK -- This is my third Maytag refrigerator. I had the first one for 18 years without any problems until it died. I had the second one for 9 years and had no problems, replacing it with a larger model. (My parents had an "International Harvester" that was working fine after 40 years, when they passed away and it went to the junk heap in excellent shape inside and out). This one, Model MTB1956GEW, is three years old and has been a problem practically from the first day.

The freezer door opens whenever you close the bottom door. (The company told us that was "normal". Since when?) The drawer fronts fell off because they never did fit properly and I now hold them on with strapping tape. It leaks on the floor, especially in the summer. It freezes things on the back part of all the shelves in the main refrigerator, no matter how you adjust the temperature.

Last summer, the main shelves, which are split into two sides, starting drooping toward the middle. When it got really bad my husband and I removed all the items to discover that the bracket in the back holding up all the shelves had come away from the back wall. The screws holding up the bracket were only into the wall by about 1/16", so they were much too short to do any good. It was a wonder that the shelves stayed up as long as they did.

We called all over New York City to find someone to do the repair, but no one knew what to do. I contacted the store, but they were no help. I wrote directly to the President of Maytag, sent pictures of the shelves, the screws and explained the problem. I got a phone call about three weeks later from a woman who left a message on my machine but was never there when I called back. I finally wrote again, a nasty letter, and this same woman called and left another message. I kept calling at all hours until I spoke to her.

She told me "you broke the refrigerator. You put too much weight on the shelves". I nearly laughed out loud. Who, in the middle of summer, doesn't have the shelves full of water, juice, tea and lemonade? (Besides, I am Italian, and my refrigerator shelves have been overloaded since I've had my own home, more than 30 years now). I said "it didn't come with instructions about weight limits" and she said "it's not our problem".

My husband and I live alone, (no kids) and I take very good care of everything. I was outraged, but there was nothing I could do.
Nevertheless, we got resourceful, went to the hardware store and bought longer screws and, low and behold, we fixed it our selves.

This year the freezer stopped freezing and had to be fixed twice. The food still freezes and we still have the leaks on the floor.

Maytag has been bought by the same conglomerate that bought out Amana, Hot-Point, Jenn-Air and just about everyone else. The new headquarters was in the process of shutting down Maytag's main plant and administrative offices and everyone was losing their jobs. There is no bottom line about customer service or appliance quality, as might have been the case 20 years ago. Now, Maytag is just a little jiggle on some corporate ledger that either makes money or not. The cheaper they can make the goods, the more some big muckity muck gets 100 million dollars for being CEO of a profitable meg-corporation.

Remember, almost all the big "brands" are now owned by the same outfit. You can't easily go get a "better" appliance, because quality isn't a consideration. In "Consumer Magazine" even the high end sub-zero refrigerators and "professional stoves" that cost thousands of dollars get lousy reviews. Sometimes they are worse than the cheap ones.

People can try to stay away from these major brands, as they are all the same except in name, but at some point, individuals and families don't have much choice when need a refrigerator, stove, dishwasher or washer/dryer. All are likely manufactured abroad and all are made as cheaply as possible. Let the poor stupid buyer be miserable. What do they care?




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Anonymous on 07/15/2007:
The door opening when the other is closed usually means the hinges need adjustment.On delivery it more than likely wasn't installed properly(I see it daily).Loosen the hinges,adjust the doors,then tighten the hinges.If its under warranty,try and find someone that can help.
If the screws in the main liner came out,Id see about getting a replacement unit.The main liner is unrepairable(to mine,and most customers standards),and should be exchanged.
Try hard to find someone that can help,look small,and youll get BIG customer service in the long run
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Ice2O refrigerator and A&E Service
Posted by on
JUPITER, FLORIDA -- Our $2,600 Maytag Ice2-0 refrigerator, purchased from Home Depot has been a horror story. Maytag shipped us three refrigerators - each one damaged - (broken shelves, parts hanging off) but the final one only had a small dent on the side so accepted a small credit and we kept it.

It stopped working over a month ago, still within warranty. We called for service expecting service commensurate with the $2600 price tag, but were sorely disappointed. Our ice door was opening and closing every 10 seconds literally and the noise was driving us and our dog crazy. It took ten days for an appointment with every service department Maytag referred us to.

We asked them to expedite, they told us they could not expedite unless the cooling stopped. The next day the cooling stopped, THEN A&E claimed they could not expedite for any reason. The tech arrived with no parts - a recent change to their operating procedure now has them stocking nothing and express shipping everything. He had to order them. Parts came 3 days later, but it was another 10 days (13 total) before we could schedule an appointment.

The same Tech came back - the part didn't fix it - he said that he needed another part. He ordered it, and told us to tell the service people to call his cell phone and he would come right out to replace the part. No, customer service said - they can't do that even though the tech requested it. It was another week before we could have an appointment. Our appointment day (Saturday) came and went with no tech - I called and they said there was no tech working today, so they'll have to rebook us for Wednesday.

At this point - I will not buy another Maytag, its QA process is terrible and its service is FAR below par.
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hfinnmarney on 03/31/2007:
Wow, I live in Stuart & am having the same exact issue. The repairman says he's never heard of the issue before. My fridge stopped working the 1st day & the freezer went on the 7th day after the probem started. Maytag Repairman does not know what parts I need! He said the parts should be in by 4/2/07 & he is scheduled to come 4/3/07. He doesn't think the compressor is going just thinks I need a new control panel? Looks like this is going to take forever to fix. I would love to know what they due to fix your fridge. Can you please post when it's fixed? Thanks!
grandma005 on 03/31/2007:
Go to complaints.com and look up complaint #8822. They have even worse troubles with this refrigerator. Plus they have terrible service on Maytag appliances.
Anonymous on 04/02/2007:
sorry to hear about your issue.I am very aware of the problems with the ICE 2 O refers.I actually stock both of the control boards(low voltage in the front,and the high voltage in the rear)as well as the icemakers.We try and offer the best service possible(we don't always have the support of the factory,and its just as frustrating to our company as it is to the cunsumer.
Next time you purchase an appliance don't go to a hardware store(Home Depot,lowes)go to an appliance only store that offers service.
Celt16 on 04/03/2007:
to hfinnmarney - make sure they order the circuit board for that fits into a small square panel in the back of the machine, not just the one behind the (front) water/ice control panel - the one behind the front control panel will not fix your problem.
rodbrent on 05/30/2007:
I'm having the exact same problem with my ICE2O frig. I've seen a lot of complaints about this frig. Has anyone actually had the control board replaced and had the problem fixed?
Celt16 on 05/30/2007:
I eventually replaced the control board myself - the one in the rear of the fridge as listed in previous comments - it fixed the problem, where replacing the one behind the icemaker controls (front door) did not fix it.
ebonybee on 06/03/2007:
My Maytag refrigerator Model mfi2568aeb also got possessed this morning. It was purchased in Feb/Mar 2006 during a complete kitchen remodel. It took 3 months to make ice. Based on comments on this thread, ordered the control board in back of machine. Saw on another thread something about "programming' the board. Anyone had to program this board?
Celt16 on 06/04/2007:
Yes, the instructions to program come with the board - takes about 5 minutes, not a big deal
jameswms on 09/20/2007:
I have a Maytag Ice2O as well and it's a complete piece of crap. We've had 3 service calls in the 18 months we've owned it...the latest is the exact problem (with the flapper). I didn't purchase the extended warranty and as a result the latest repair is costing me $400
qualityappliance on 11/03/2007:
This is a known problem and had the techs been trained correctly they would have completed the repair on the first visit. A&E, ( a division of Sears) handles their own training and as a rule hires techs with no experience. 99+% of the time replacing the high voltage board fixes the problem

Note to iameswms and anyone else who has purchased the board, all parts on this model have 24 MONTH WARRANTY. A&E is famous for not informing of component warranty. If a service company charged you for a part REPORT THEM to your statre department of consumer affairs.
ann on 05/23/2014:
May tag sucks, all my shelves are broken, I am tired, will never purchase another may tag product.
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Maytag does not honor their warranty!
Posted by on
CANADA -- I am very frustrated with my efforts to get the Maytag corporation to take responsibility for a defective product. So frustrated in fact that I want everyone to know that the reputation for reliability and dependability is a big fat Maytag Myth! I purchased a brand new bottom freezer refrigerator from Future Shop in November of 2005. Like many other people I was taken in by the myth that a Maytag product was a quality product and thought that if I ever had a problem the corporation would stand behind their products. From day one the refrigerator has been nothing but trouble for me. The freezer began to frost up and a thick layer of ice built up inside the freezer. The ice became so thick that the refrigerator part stopped working altogether resulting in the loss of all of the food that I had in there. I contacted Future Shop who told me that since it was over 30 days since I purchased the unit, they could not help me. I was told to call the number in my owners manual. I proceeded to call Maytag. Six phone calls later, I finally got someone to agree to come to my house to examine the unit.

To make a long story short, the first call I made was in March of 2006. Since that time the repair guy has been to my house four times, replaced just about every part that could be replaced in the refrigerator and the problem still exists. Now it is November and my refigerator is still not working. Maytag had informed me that the problem is not with their product but insists that I must be leaving the refrigerator door open. Hmmm. What a concept? If you can't fix the problem, blame the consumer! I never saw the Maytag man do that in any of the TV commercials.

The warranty stats that if they can not fix the problem they will replace the unit. Maytag has refused to do this. They have refused to stand behind their products and honor their warranty. I am so angry that I have vowed to never purchase another Maytag product and I am making it my mission in life to get the word out to as many people as possible that this company sells crap and expects us to take the blame when things go bad.

I am very glad to have had the opportunity to vent my frustraions about this experience and this company.
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Anonymous on 11/09/2006:
Call them and tell them you're discussing it here.
SilverWngs on 11/10/2006:
The warranty for the appliance is for Repair or replacing of parts free of charge in the 1st year warranty. 2-5 yr on Sealed system warranty the labor for installing the part is covered as well as the part. The warranty is for Repair and repair only! It does not cover installation of the appliance Nor does it cover the replacing of the appliance. The warranty does not cover food loss. It also advises in the owners manual to call MT after making sure you have gone through all the trouble shooting, if that does not work it advises to call for svc. It is not the Fault of MT if you waited until March to call in and voice a complaint. There is also NOT a set # of svc calls for the appliance, since the warranty is for repair not replacement.

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POOR SERVICE
Posted by on
LOS ANGELES, CALIFORNIA -- On sept 15, 2006 my ice maker in my new refrigerator stopped making ice. by Sunday the food defrosted in the freezer and the refrigerator was registering about 60 degrees. we lost a substansial amount of food ($200) and started with the frustrating endeavor of dealing with Maytag Services and Home Depot. We contacted Maytag services on September 18th and were told they would come out on 9/21 which they did and informed us that the compressor was bad. they then told us that they would be back on mon 10/2 to replace the compressor. on 10/2 we got a voice message (which we have all voice messages on tape) the they were cancelling due to sickness of the repair man. they then stated that they would be out on wed 10/4 for which they never showed up or called to say they could not make it. they back peddled at that point trying to say we were not at home (we had someone here all day long) and they rescheduled for mon 10/9. they showed up and replaced the compressor and refrigerator worked great for about 15 hours at which time the compressor went out again and we again lost food ($100). we called maytag services on 10/10 and they were nasty and gave us numbers to call, which were independent maytag service centers and told us we had to call and make arrangements for them to come out and fix our refrigerator. we made arrangements with Check Appliance Co. here in Los Angeles to come out on 10/11 at which time they did not show up either. when we called they said they would be out that day 10/12 and showed up at 8pm that night to tell us that the compressor was out. funny, we already knew this. they said they would have to order a new compressor and would be in touch with us on 10/13 to possibly install a new one. we did not hear from they and we called on 10/14 at which time we were told that they had to order the part and would possibly have it late on mon 10/16. we are now going on our 5th week of having no refrigerator and out a lot of money for food that has gone bad. when we asked about reimbursment for the food they told up that they stopped doing that in Jan 2006. We purchased the refrigerator on 5/14/06 from Home Depot store #6611. It is an Admiral-model # LTF2112ARW. We have a case number at Home Depot where we have reported everything also. We have repeatedly asked for them to take back this refrigerator to no avail. maytag services has been nasty, uncooperative and unwilling to help us in any way nor do they care that we have been without a refrigerator going on 5 weeks. when we talked to the manager, Mike, at the Home Depot store we asked to return the refrigerator at which time he informed us that we needed a return authorization from Maytag. we do know that he could authorize the return which he did not. we want to return this for a FULL REFUND, and not a replacement. Maytag services has been rude and does not really care that we have been without a refrigerator this long.
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Anonymous on 10/15/2006:
Let's hope this is resolved before the holiday season.
Slimjim on 10/15/2006:
A month to fix a compressor? Absolutely ridiculous. That's the problem with buying at places like Home Depot. All the scrambling to try to get warranty service to you (still no excuse). If it had been bought from Check's to start with, it would have been fixed stat because you are their loyal customer and that's what servicing dealers do.
Sorry Consumer on 10/17/2006:
The ultimate problem lies with Maytag - why can't they build a product that lasts and why can't they fix this compressor issue - I am seeing this all over the web and have had the same problem. Mine is taking 16 days because the compressor is on backorder - doesn't that tell you something.
maytaggirl on 10/17/2006:
OK, for one, if the compressor isn't available, then it isn't available. I'm sure the csrs would love to help, but its hard to get a compressor when they are being made and there arnt any available.
SilverWngs on 10/18/2006:
I agree with Maytaggirl, The compressors are not made by Maytag and have to be shipped from the manufacturer of that part. Unfortunately they cannotbe taken off one at the plant to be put on a "broken" appliance. The Csr's wish it was that easy but its not.
Andres on 02/10/2008:
Good I saw the bad experiences on this fridge. This changed my mind on buying this. GE also does not have good warranty service, had to re-schedule they did not show on first appointment. They replaced a part on a stove, but I had to pay for labor.
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Maytag Customer Service E-Mail
Posted by on
PEABODY, MASSACHUSETTS -- Here is a copy of the e-mail that went back and forth myself and the service rep from MAYTAG..

Bill,

Here is my response to your letter and all the INCONSTANCIES with the crap I been fed from your customer service people and service tech.....you people should get together once in a while and get your sorry stories straight...

MAYTAG C.S.R.(bill)
It is unfortunate rust is occurring on your refrigerator. All door and
cabinet metal is treated in an eight-stage process. This system creates a
surface to which paint will most effectively adhere. A tough polyester
paint finish is then applied electrostatically. The paint is then baked
to a hard finish. The advantages of this process include resistance to
moisture and chipping.

ME...
blah blah blah, I am not interested in your poor design and usage of inadequate materials.

C.S.R..(bill)
Rust formation is caused by extended exposure to moisture and/or adverse
conditions(.etc etc etc YAWN)

ME....
Thanks for the science lesson. I live in the suburbs and have central AIR CONDITIONING not on the beach.

C.S.R...(BILL)
If the rust is severe, parts may need to be replaced and/or the product
may need to be refinished. We suggest contacting a business that
specializes in painting metal, such as an auto body shop.

ME...
This is EXACTLY the information I asked your service man for on 2 separate visits and about 10 calls to your customer service (which is the rudest most condescend bunch of people I have ever dealt with) NOT ONE person could answer it or even had the decency to get back to me with ANY info about rust..seemed to be a big MAYTAG mystery..


C.S.R...
If you would like a servicer to look at more than one appliance, we
would recommend mentioning this when scheduling the service appointment,
not during the service appointment.

ME...
LMFAO I asked him when he was so busy with his hands in his pocket after he PROPPED UP the blowdryer AND WAS PACING AROUND MY KITCHEN for 15 minutes waiting for freezer to defrost. yes, I can see why taking 2 steps 2 the right and peeking at a door( THE DISHWASHER HANDLE WAS A DISATER AREA AND NEVER WORKED RIGHT) while he had 15 minutes to pick his ears was such an inconvenience..MYBAD

C.S.R...
. This additional time would require delaying service


ME...


Lets talk about time here, TIME, BOTH TIMES your man came to call he arrived well after 500 PM while I had an 8 hour waiting period, that's unheard of these days I CALLED ALL DAY BOTH TIMES TO GET SUM TIME FRAME NO ONE HELPED OR CARED...even when he was late, no courtesy call. no one did anything. AFTER 5 WAS NOT PART OF THE TIME FRAME!!!not to mention ALL THE TIME ON HOLD I SPENT WHEN I CALLED YOUR SORRY EXCUSE FOR A CUSTOMER SERVICE LINE...

C.S.R...
After reviewing your file, we found that you had service on 06-30-2006
during which the technician documented that he replaced the seal on
your

ME..
no seal was ever replaced, he ran out of here when I asked him about the rust he kept saying THERE WAS NOTHING he or anyone can do about and I wasn't satisfied with that answer so I called customer service while he was her (AS I DID THAT AFTERNOON TRYING TO OBTAIN INFO ON THE RUST) because that wasYOUR(CUSTMER SERVICE ADVICE WAS) directions if he didn't have answe to a technical question he is to call and find out info) he wouldn't call to ask so I called them WHILE HE WAS HERE because he refused to give me ANY info about the rust except that THEY ALL DO IT!

C.S.R.(BILL)
We also found that you previously discussed your rust situation with an............

ME...
WHO NEVER GOT BACK TO ME WITH ANY INFO

C.S.R..
Your situation has been documented in your file with us. Again, we
apologize, but we're unable to assist you at this time.

ME..
how does it feel to be part of the rudest most condescending customer service team of any appliance division in this country? I am so down with this run-around crap, you sold your soul to the devil working for them, hope your satisfied.

C.S.R..(BILL)
We suggest contacting a business that
specializes in painting metal, such as an auto body shop.

ME...lmfao
Is this a joke? What body shop is

it that YOU USE to repair your products...you really should think before you tell people such idiotic things..

Me
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User Replies:
Slimjim on 08/11/2006:
Is this exact quotes of how you talked with them? The CSR seemed patient and willing to explain circumstances all while being belittled and cut off with a rant. I'm surprised the call went as far as it did. The question really is though, how old is this box?
Slimjim on 08/11/2006:
Sorry my bad, I re-read it and are assuming that you're just debating points of a letter. I would still be interested in how old the box is.
DebtorBasher on 08/11/2006:
Looks like a lot of the e-mail converstation is missing...according to what you've written, looks like you had and attitude from the very beginning...I'm surprised they took the time to even answer any of your emails. If they were smart, they would have blocked you from their email list!
BIG DADDY OH OH OH on 08/12/2006:
OK, WHERE DO I BEGIN. I GUESS LETS START WITH THE ATTITUDE. WHEN YOU SPEND YOUR HARD HARD MONEY ON PRODUCTS THAT CONTINUE TO HAVE PROBLEMS, YES HAVE A DAMN ATTITUDE, GET THE ITEM FIXED OR REPLACED EVEN IN ITS OUT OF WARRANTY, SCREW THESE CORPORATIONS THAT ARE MAKING MILLIONS AND THEN JUST BRUSHING YOU ASIDE AFTER YOU BUY SOMETHING FROM THEM.

THE "DEBTORBASHER" WITH THE IGNORANT COMMENT ABOUT THEM BLOCKING YOU JUST GOES TO SHOW HOW FOOLISH PEOPLE ARE. I ASSUME THAT THE PRODUCT HAD FAULTS, ATTEMPTS WERE MADE TO RESOLVE THEM, BUT AFTER THE CALLS, THE SERVICE VISITS TO HER HOUSE AND THE DRAMA, ONE HAS THE RIGHT TO HAVE AN ATTITUDE, BE PISSED OR WHATEVER SHE WANTS. "THE CUSTOMER IS ALWAYS RIGHT!" I CAN ASSURE ANYONE THAT ONCE YOU BUY SOMETHING THAT'S CRAP, YOU WILL NEVR BUY THAT NAME BRAND AGAIN, RIGHT? SO WITHOUT TAKING CARE OF YOUR CUSTOMERS, YOU FAIL TO SELL PRODUCTS TO NEW CUSTOMERS, AND REPEAT CUSTOMER, THUS LOSING BUSINESS......

NOW, BACK TO THE ISSUE AT HAND. MAYTAG SUCKS! YES THEY DO! THEIR ADVERTISEMENT WITH THE MAYTAG MAN SITTING THERE DOING NOTHING IS A JOKE! MAYTAG SERVICEMEN ARE ALWAYS ON THE GO. THEY WILL EVEN STATE THAT MAYTAG PRODUCTS ARE JUNK---ASK A FEW OF THEM....

SO, THIS FRIDGE WITH RUST IS HARMFUL TO ONES HEALTH AND LIFE. TETANUS INFECTION!!!!! 8 STEP PROCESS TO USE PROPER EPA PARTS FOR THE UNIT, THEN WHY HAS IT BUILT RUST. ISN'T A FRIDGE SUPPOSED TO GET COLD? MOISTURE? ICE, WATER? SO WHAT'S THE PROBLEM? LOL. IT'S A POOR DESIGN WITH SCREW HOLDING THE ASSEMBLY TOGETHER NEAR ANY WATER OR ICE FORMATION. IN TIME, SOMETHING IS BOUUND TO HAPPEN.

TO TOP IT OFF THE FOOL AT MAYTAG "BILL" MAKES A COMMENT TO TAKE IT TO A BODY SHOP...WHAT A MORON. SO, WHERE IS MAYTAG TAKING THEIR STUFF TO, WHAT BODY SHOP? WHAT AN IDIOT......

SO WITH THAT DO YOU THINK MAYTAG WILL ADMIT TO THIS CRAPPY DESGIN? DAMN THEY ALREADY HAD THE WASHER NIGHTMARE AND AGREED TO SETTLING OUT OF COURT. NEXT A FRIDGE CONTOVERSAY!! MAYTAG WOULD REALLY BE IN A BIG MESS. THE PUBLICS EYE FOR CRAPPY PRODUCTS AGAIN???? THEY CAN'T AFFORD TO FIX IT, CAUSE THAT ADMITS FAULT, WITH FAULT IS NEGLIGENCE, AND WITH THAT IT'S LAWSUITS, REPAIRS, AND REPLACEMENTS..........

ONCE PERSON I HEARD SENT THEIR DIRTY LAUNDRY TO THE CEO OF MAYTAG..LMAOOOOO PERHAPS ALL PEOPLE SHOULD DO THAT WITH DIRTY DISHES, AND SPOILED FOOD FROM ALL OF THEIR CRAPPY PRODUCTS......THEN PERHAPS A REDESIGN OF THE INFRASTRUCTURE WOULD BE ENFORCED.

WELL, FROM CRAPPY WASHERS TO FRIDGES, AND MORE. JUST STOP BUYING THEM!!! MORE POSTS WILL HIT THEM WHERE IT HURTS AND SOON WITH THE POWER OF THE INTERNET, THEY WILL COLLAPSE...


DebtorBasher on 08/12/2006:
Big Daddy...you're not so big and your name sounds like something Horshack from Welcome back Kotter would be yelling with his hand up in the air...Look up the word sarcasim...that is what my comment was when I said about blocking the e-mail. A customer isn't going to get very far when they start off with an attitude...according the the comments the poster wrote in the E-mails, the attitude was there from the beginning...yes, I'm sure more went on before the e-mails went out...which is why I said it seems some of that e-mail conversation seems to have gone AWOL...when you post a one sided review, or partial review you can't expect to get the results you hope for.
BIG DADDY OH OH OH on 08/12/2006:
LOL, AWWW POOR DEBTORBASHER, SOUNDS LIKE YOU LIVE IN A BOX AND THE NEGATIVITY TOWARDS OTHERS IN YOUR POSTS SEEM TO BE A WAY FOR YOU TO VENT RATHER THAN LOOKING INTO THE "MATTERS AT HAND!" I COULD GO ON ABOUT MY OPINIONS ABOUT YOU, BUT I AM HERE TO POSTS COMMENTS ABOUT PRODUCTS, AND OR OTHER THINGS, NOT YOUR IGNORANCE! FOCUS ON THE MATTERS AT HAND, THAT IS THE POSTS THEMSELVES, NOT THE PERSON AND THEIR ATTITUDE(S) TOWARDS THEIR AGGRAVATION.
AS FAR AS THE MAYTAG SITUATION, YOU WEREN'T THERE, YOU DON'T KNOW THE "EXACT WORDS" YOU DON'T HAVE THE ISSUE, YOU DIDN'T BUY AND HAVE A RUSTING REFRIGERATOR WITH KIDS AROUND AND EVEN MORE YOU JUST DON'T HAVE A CLUE!!!!!!!
ANYWAY, BLAH BLAH BLAH....
Slimjim on 08/13/2006:
OK Big daddy, maybe you should let shell handle this one. Both of you can rant but at least she stays in the lower case. Again, how old is the refrig, where did it rust, and did the service tech give any information as to why. That would keep the complaint focused.
SHELLBY on 08/13/2006:
The refrigerator is 4 years old its model number MDS2756GEW, the rust is forming underneath the water dispenser where it is screwed onto the door the cracks are not sealed so whatever metal is under there is rusting and dripping downside of the freezer door. I personally thought it was the screws thinking they were not galvanized, when I asked the repair man on a previous visit when he was repairing another part of the appliance he said the whole sheet of metal under the facade of door was rusting and that they all do that and nothing could be done. That answer was unacceptable I wanted options even if it would cost me to fix it I didn't like rust dripping all over my door. After MANY MANY phone calls and hours on hold I got NO ANSWER about the rust. Well, tech had to come back within 90 days to re repair the previous repair which I had already paid 175 in service fees PLUS PARTS. well THAT didn't work so he pulled out blowdryer for 10 minutes to heat up seal on door. at this point I asked him AGAIN about the mystery rust, same answer they all do it. The rust is toxic and I am concerned its running into the water supply I called maytag while he was there as I was instructed when they cannot diagnosis problem and he left. He also lied in report that he replaced seal on door (which again was another issue) he didn't want to address rust issue. I still don't have resolve except I should take my appliance to a body shop for repairs, Now about ranting and raving they push you to the limit with their condescending attitudes and hours of useless hours on phone only to get NOTHING resolved. They flip scrip whenever possible and being tactful with them doesn't work either, maybe ranting is all they understand. Maytag is shameless sham of a company these days.
DebtorBasher on 08/13/2006:
"AS FAR AS THE MAYTAG SITUATION, YOU WEREN'T THERE, YOU DON'T KNOW THE "EXACT WORDS" YOU DON'T HAVE THE ISSUE, YOU DIDN'T BUY AND HAVE A RUSTING REFRIGERATOR WITH KIDS AROUND AND EVEN MORE YOU JUST DON'T HAVE A CLUE"....umm... and you're saying that you were there...you know the exact words...you have the issue...you bought and have a rusting fridge and that you have a clue????LOL LOL LOL...I think not...like I've told others...don't try to take me on because you will lose, then you'll be falling in love with me and proposing marriage to me...I've been through it so many times on here, you're nothing new...so, be on your little merry way with your daughter who is your girlfriend...keep the love in the family because there is none here for you...
BIG DADDY OH OH OH on 08/13/2006:
AWW POOR LIL BASHER..UPSET CAUSE YOU SIT IN A COLLECTION OFFICE AND CAN'T COLLECT? HAVE YOU HEARD THE TERM, YOU CAN'T EVEN COLLECT DUST? LMAOOOO! YOUR IGNORANCE SHIES THROUGH IN YOUR POST ACINT LIKE CONSUMER REPORTS IN EVERY MATTER BUT STILL WITHOUT A CLUE....BE ON YOUR MERRY WAY AND GO ATTEMPT TO COLLECT A DEBT....LMAOOO IT'S FUNNY THAT YOU USE THIS AS A WAY TO VENT, RIDICULE OR WHATEVER, CAUSE THE COLLECTION BIZ DEFINETELY HAS YOU DOWN.......PERHAPS YO CAN CHANGE CAREERS AND BE A CSR..........."BEEN THROUGH THIS SO MANY TIMES" AGAIN GOT TO LAUGH, YOU JUST LIVE FOR THIS.....HOW MANY TWINKEES DO EAT CONSUME WHILE SITTING THERE? BAHHAHAHHAHAAHWAHHHHHHHHHEEEEEEEEEEEEEE ROFTTTTTTTTT
DebtorBasher on 08/14/2006:
And what does Big Daddy Oh Oh Oh do for a living other than pimp his daughter?
DebtorBasher on 08/14/2006:
daughter.
Anonymous on 08/20/2006:
Slim, next time, read the review and try to understand it first, okay?
murf on 09/02/2006:
You go Big Daddy!!! You get 50 points for a bullseye on maytag. EVERYTHING you said makes complete sense. Parrot didn't even dispute it. I read your posts entirely. All of the "new magtag" products STINK. But they are still in the Sears, Home Depot and Lowes printed ads. What's THAT all about! There is more going on here than we realize. Half the public knows maytag is junk and the other half is still buying them for the "name." So maytag is exploiting cunsumers as we speek. How are they allowed to get away with this?!
helenill on 09/12/2006:
We purchased a Maytag Wide-by-side 4 1/2 years ago. Below the ice maker the enamel is rusted and falling off. Maytag told me they had never had that problem before and will not do anything.
I also will never buy Maytag or Jenn-aire again. We are moving next year and building again and I don't know yet what brand to buy.
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