MODESTO, CALIFORNIA -- When I saw this refrigerator in Home Depot I was thrilled; it was the refrigerator I was waiting to be designed. The thrill is gone. In the first nine months of ownership we had four service calls for the ice maker. The service technician replaced the ice maker three times, the last time telling us it was a redesigned ice maker (Maytag had finally figured out there was a problem with the original design.)
For seven months no more problems. Then the evening of July 3rd, 2007 the control board went out. Of course, we couldn't get service until the end of the week, three days after the control board went out. Did I mention that when the control board goes out, it doesn't keep the refrigerator or freezer cold? When the repairman came out and diagnosed the problem we were told it would be 8-10 days before the part would come in, then probably a couple more days before they could schedule the install.
(I guess this is our fault, because we purchased an extended warranty from Home Depot. Turned out Home Depot only sells the warranties, they aren't the ones who actually provide the service. If I had extended my warranty with Maytag, we would have been able to call our local service technician, who carries the part on his truck.)
Anyway, the part came in early and we were without a refrigerator for only ten days. This was one time I was really grateful that my husband didn't listen to me -- when I told him we should get rid of the old Kenmore that was plugged in out in the garage! I contacted Maytag and related to them the problems I have had with this refrigerator and they said they would not replace it unless a service technician said it was unrepairable.
Like others who have written reviews of Maytag appliances I have and still own a few other Maytag appliances and have had only a couple of service calls, and that was after the appliances were over 15 years old! Unless Maytag does something to compensate us for this lemon we're stuck with, I won't be buying another Maytag appliance. I guess the Maytag repairman was too lonely, so Maytag had to do something to remedy that!
JUPITER, FLORIDA -- Our $2,600 Maytag Ice2-0 refrigerator, purchased from Home Depot has been a horror story. Maytag shipped us three refrigerators - each one damaged - (broken shelves, parts hanging off) but the final one only had a small dent on the side so accepted a small credit and we kept it.
It stopped working over a month ago, still within warranty. We called for service expecting service commensurate with the $2600 price tag, but were sorely disappointed. Our ice door was opening and closing every 10 seconds literally and the noise was driving us and our dog crazy. It took ten days for an appointment with every service department Maytag referred us to.
We asked them to expedite, they told us they could not expedite unless the cooling stopped. The next day the cooling stopped, THEN A&E claimed they could not expedite for any reason. The tech arrived with no parts - a recent change to their operating procedure now has them stocking nothing and express shipping everything. He had to order them. Parts came 3 days later, but it was another 10 days (13 total) before we could schedule an appointment.
The same Tech came back - the part didn't fix it - he said that he needed another part. He ordered it, and told us to tell the service people to call his cell phone and he would come right out to replace the part. No, customer service said - they can't do that even though the tech requested it. It was another week before we could have an appointment. Our appointment day (Saturday) came and went with no tech - I called and they said there was no tech working today, so they'll have to rebook us for Wednesday. At this point - I will not buy another Maytag, its QA process is terrible and its service is FAR below par.
MICHIGAN -- We moved into our first house just over two years ago and decided we needed to get a new refrigerator and did a ton of research online reading reviews etc. We found a few not so great complaints regarding Maytag, however, we took our chances (*Note - we live in a house built in the 40's, so the fridge space is small and we needed a fridge size that is smaller than normal, we didn't have many options).
Well...a little less than 12 months later (yes, luckily right before the warranty expired) our ice dispenser stopped working properly; the mini-ice door would not close properly, resulting in a lot frost in where the ice door was located (there was so much we couldn't open the freezer door, it would get stuck). So we called out the repair guy and he said he had never seen this issue before and basically had to replace the whole flap and parts. Sweet, it was fixed and cost was covered!
Well, then about 5 months later, it happened again!!!!! Ahh...got fixed yet again... Well another 6 months later and after the warranty expired (lucky us) the fridge completely STOP cooling (and just happened to be Halloween, not a great day for a house issue) So we had to remove all our perishable food and place it in a cooler (which works 100xs better than Maytag products), and move all frozen food to a family member's house 15 mins away (luckily!). We were also super lucky we found a repair company that could come out at 5 pm the next day, which happened to be a Friday!
Awesome company (Conner's Repair in Metro-Detroit). He concluded the defrost board was broken, meaning it was freezing and creating frost and then not defrosting; clogs the vents and not allowing and circulation to occur. He was SHOCKED, when he found out we only had this fridge for 2 years and said this is something that normally happens in 20 yr old fridges.
I than decided to call Maytag and nicely request a refund for the issue, and was told no due to the warranty expiring and we also didn't use a Maytag repair company; I didn't want to wait a week as I thought this was something that needed immediate attention. I also am not sure why it matters who you get to fixed your fridge. I have an invoice for proof of the issue and the repairman even said he'd call to verify the issue. I don't understand why I have to pay for something that was not properly produced, and not to mention the time out of my schedule to deal with Maytag's issues. I now know not to buy any Maytag products due to the lack quality. I guess I learned the hard way.
SCOTTSDALE, ARIZONA -- In August of 2001 we purchased a Maytag washer/dryer and refrigerator direct from Maytag. The fridge cost about $1500, so I assumed it was a quality product. Man was I wrong! In August 2005 the fridge failed. It stopped cooling completely. We called Maytag out to fix it to the tune of about $350. I thought it was a little shady that a $1500 fridge would quit working in less than four years, but never the less it was still cheaper to have it fixed than shell out for a new one. It was crappy to have to fix a fridge that new, but not the end of the world. After it was fixed I also noted that the refrigerator side never again cooled as good as did before the initial failure.
By the way it was some type of micro-chip panel that went out. I have seen many other Maytag complaints related to computer and microchip type parts. It sounds like Maytag definitely has a problem in this area. Fast forward to August 2008, and the fridge has completely quit cooling again. Exact same problem as before. I have contacted both Maytag and the Company that fixed it the first time, A & E Factory Service, and both have pretty much told me to go pound sand. Am I being unreasonable to expect a $1500 fridge to work for more than 7 years? Or least least to not have the same problem twice within a 3 year period? I don't know. You tell me.
By the way, I also had the heating element on my Maytag dryer (purchased at the same time) go out. I was able to fix it with about 8 hours of my own time and a couple busted knuckles. That's 2 out of my 3 Maytag appliances failing within 7 years if you are keeping track. One obviously with multiple problems. I know it cliche to say, "they don't build 'em like they used to." But man is it true. My in-laws have appliances that are going on 20 years old with nary a problem. Quite a contrast to the crap they are putting out today.
Needless to say, I will not put another dime into this Maytag fridge, nor will I ever buy another Maytag/Whirlpool product. I will also make sure an tell everyone that will listen the same. Just remember if you buy a Maytag product you are rolling the dice. Please do some research on the web to see that I'm not a lone voice of discontent.
BELLEVUE, WASHINGTON -- Purchased MFI2568AES French Door/bottom freezer unit June 2006. Ice cube dispenser only produced about 8 cubes per day from the beginning. Service call and Maytag replaced the ice maker unit. Within 6 months, same problem plus ice freezing and jamming - again, replaced the ice maker unit. Third call within the 12-month warranty and the tech adjusted the water flow and stated that was the problem all along! It appeared to be working.
This week, the front control panel began flashing and the ice dispenser door flap began opening and closing every 5 seconds. We called the Maytag hotline (open 8 - 5 Eastern time, not too convenient for folks on the west coast) and they referred us to A&E, the local service group.
Described in detail all the problems (sounds like an electronic failure, doesn't it?) and they scheduled a tech to arrive 2 days later. He arrived without the parts to fix the unit - told me that it is the High Voltage Control Board. He has been getting callouts on this for over a month, had 5 in one week and requested that the company stock his van with at least 4 units. He can't get a replacement board until the 30th October.
After some more discussion, he has scheduled to return on the 24th (1 more week). They can't ship the board in less than 3 - 5 days; Maytag is doing physical inventory at the moment. This is a printed circuit board, available on RepairClinic.com for $179.99 and ready to ship FedEx overnight. But if I replace it, my extended warranty will not be valid. So here we sit with food spoiling in coolers in the garage.
Good luck if you purchase anything from Maytag/Whirlpool (the new owners). We managed to save some food in the old General Electric fridge freezer which we kept for important things (beer) - it's only 26 years old and still works. Guess we should have stayed with a tried and true brand.
CLERMONT, FLORIDA -- About six years ago my daughter purchased an Amana refrigerator. After the first year warranty she received a letter from Maytag offering extended warranty on her refrigerator. Three years later she received a renewal. This past week she had need of service. On calling Maytag Dependability Plus she had a service call scheduled on an emergency basis a few days latter. On arrival they told her that a compressor was needed and you had the wrong refrigerator. We told them this was the only refrigerator my daughter owed in this house. They indicated that we must have changed the unit.
On the phone by mistake they repeated the serial number of the refrigerator we had. When we asked they indicated that in 2003 we purchased a new unit. We said that we did not and they then said that someone notified them we had. "If not you a sales company". We later found out that this different company was really another Maytag company just a different name. We told them and they did not disagree that we did not notify MDP just that someone did. When we said only we should be able to change our warranty they indicated that we should have checked the new serial number on the bottom of the extended service plan.
In short according to Maytag Dependability Plus if you obtain a contract for service from them and if they make an error in determining that you purchased a new unit even though their letter indicates your existing service contract has expired you need to check their work and make sure their sales department did not make an error and change your unit information because even if you pay all the bills for years when you need service all that money you paid is for a unit you did not own or have any knowledge for and the unit you did own is not covered.
While they have all the reasons why you should have checked their work they have no excuse why they made the change for what you were paying for. They can't lose since they are providing maintenance for a unit that does not exist in your house and the one that exists they decided you don't own anymore.
HUNTSVILLE, ALABAMA -- I purchased a Maytag Wide by Side Refrigerator in December 2001 along with a Maytag Range and Dishwasher as my Christmas gift that year. The Range and Dishwasher has been satisfactory, however, the Refrigerator is an expensive heap of junk! It has never cooled correctly. Thankfully, I kept my 15 year old Kenmore in the laundry room, at the time with the intention of stocking up on drinks and using for overflow, but have been forced to use it as my primary fridge as the Maytag is now just a bulky kitchen ornament. The last time I unplugged it, it defrosted and left a giant puddle in my kitchen floor which ruined my newly installed hardwood floors.
It has not been operational for almost 2 years now as I cannot afford the time off work nor the expense of having a repairman come out to try to repair it. From the looks of other reviews on this website, I'm not the only one who is dealing with Maytag's faulty workmanship. I did not buy the extended warranty because I guess I just expected the thing to last longer than 3-4 years. I cannot afford $1,500 for a new fridge every 3-4 years. If I don't get this thing working again, I'm going to stick with Kenmore products as I should have done in the first place.
I would never recommend Maytag products to anyone as they are overpriced and cheaply produced. Not always true that you get what you pay for-I paid dearly for mine and got a very poor quality product. My hard earned money is in their bank now so they are on to seduce their next victims with false advertising of their "high quality/low repair" appliances. Maytag... fix my fridge and I might have a change of heart. Otherwise, I will do my best to warn everyone I know NOT to even consider purchasing one of your items.
MELBOURNE, FLORIDA -- We purchased a Maytag Performa PSD262LHEW model refrigerator/freezer from Lowe's in October 2005. Within three months, I noticed that the ice dispenser face plate appeared to not be secured to the door (it was loose). I called the warranty repair and they sent someone to look at the issue. They told me that the screw that was used to secure the faceplate to the freezer door assembly wasn't long enough to reach the hole that the screw was supposed to connect with to attach it. He replaced it.
Again, within 3 months it started popping out again. This time the top of the faceplate was "hanging" by the wires by the time the warranty repair people showed up... after missing several appointments without calling me to let me know that they could not make it. Again, they found some minor issue with the assembly and reattached the same door facing assembly, even though I asked them to replace it.
Again, it came loose. My husband finally got involved and made them replace the entire freezer door. They did this after MUCH debate. After that I noticed a slowly growing waterfall of ice forming over the food in the freezer. I couldn't even get anything out of the freezer until I finally got a hair dryer and started melting the ice. AGAIN, the door facing came out. UGH!!! We asked for a different company to repair it this time. Another company came, and after ordering a new ice maker assembly and door faceplate assembly, and after another week of waiting, it got fixed yet again.
Now, I have had a couple other refrigerators in my life and none has been a problem until now, so I KNOW that I am not being too rough on the appliance. About 5 months after the last repairman came, I noticed it popping out again at the top. It has been a couple of months since I noticed it and I am so TIRED of getting someone to come out to temporarily fix the problem that I haven't bothered to call and listen to another line of malarkey that they spew forth when they come to work on it. I'm checking into the lemon laws in Florida for appliances.
KATY, TEXAS -- RE: Maytag ICE20 Refrigerator purchased form Lowe's Store #0555 on April 11, 2006. Unit malfunctioned on 4/6/07 and shutdown on 4/7/07. My experience with Lowe's and your A&E Service Company continues to grow worse by the minute. Not only have we been without a refrigerator for seven (14) whole days and nights, we cannot 1) Get it repaired; 2) Get a loaner; 3) Get a new one (swap); or 4) Get our money back! One excuse after another from Maytag, Lowe's and their Sears A & E Service Arm.
We received a call tonight from a most nasty and surly A&E rescheduling representative (ID#: **) who made us wonder how on earth she was hired to interact with customers. She informed us that we will not get the part on Monday (4/16) as scheduled but will receive it on Friday (4/20) and the earliest that we can have a technician arrive to repair the refrigerator is Saturday (4/21). That will be exactly two whole weeks (14 days) without any assistance from Lowe's, Maytag, or A&E to help us resolve this situation quickly and in our interest. As soon as we can pay off our Lowe's obligation, we will NEVER in life buy or deal with Lowe's Home Improvement Warehouse ever again.
We will inform Home Depot, Inc. and Yardbird of our horrible experience so that they can communicate this to the internet and to other parts of the United States. I am a Lowe's Gold Card member in good standing and always pay my Lowe's monthly bill on time. Yet, I receive the most abysmal, uncaring response from Lowe's store managers and representatives. No one has the authority nor desires to make a decision in favor of the customer. What a shame! I purchased a refrigerator and a GE Upright Washer and Dryer. I shudder to think what my experience will be if and when they have service problems. Your service and reputation is the VERY WORST with me.
PHOENIX, ARIZONA -- Purchased this fridge October of 2011 and had three service calls for the same problem. The ice reservoir in the door freezes and no more ice. Can't even remove the ice reservoir because it is frozen to the door. It freezes up just hours after the service call. We were told by the repairman that this model thaws the ice reservoir whenever you get anything out of the freezer and the flap on the outer side sticks open so humidity gets in and contributes to the freezing of the dispenser.
Maytag is aware of the problem and apparently has been working on a solution for a year and a half but so far they are not able to fix them. They still keep selling this model knowing it has a problem. Now I want it replaced and they are giving me the runaround. If you want to keep your sanity, DON'T BUY MAYTAG!