BELLEVUE, WASHINGTON -- Purchased MFI2568AES French Door/bottom freezer unit June 2006. Ice cube dispenser only produced about 8 cubes per day from the beginning. Service call and Maytag replaced the ice maker unit. Within 6 months, same problem plus ice freezing and jamming - again, replaced the ice maker unit. Third call within the 12-month warranty and the tech adjusted the water flow and stated that was the problem all along! It appeared to be working.
This week, the front control panel began flashing and the ice dispenser door flap began opening and closing every 5 seconds. We called the Maytag hotline (open 8 - 5 Eastern time, not too convenient for folks on the west coast) and they referred us to A&E, the local service group.
Described in detail all the problems (sounds like an electronic failure, doesn't it?) and they scheduled a tech to arrive 2 days later. He arrived without the parts to fix the unit - told me that it is the High Voltage Control Board. He has been getting callouts on this for over a month, had 5 in one week and requested that the company stock his van with at least 4 units. He can't get a replacement board until the 30th October.
After some more discussion, he has scheduled to return on the 24th (1 more week). They can't ship the board in less than 3 - 5 days; Maytag is doing physical inventory at the moment. This is a printed circuit board, available on RepairClinic.com for $179.99 and ready to ship FedEx overnight. But if I replace it, my extended warranty will not be valid. So here we sit with food spoiling in coolers in the garage.
Good luck if you purchase anything from Maytag/Whirlpool (the new owners). We managed to save some food in the old General Electric fridge freezer which we kept for important things (beer) - it's only 26 years old and still works. Guess we should have stayed with a tried and true brand.
CLERMONT, FLORIDA -- About six years ago my daughter purchased an Amana refrigerator. After the first year warranty she received a letter from Maytag offering extended warranty on her refrigerator. Three years later she received a renewal. This past week she had need of service. On calling Maytag Dependability Plus she had a service call scheduled on an emergency basis a few days latter. On arrival they told her that a compressor was needed and you had the wrong refrigerator. We told them this was the only refrigerator my daughter owed in this house. They indicated that we must have changed the unit.
On the phone by mistake they repeated the serial number of the refrigerator we had. When we asked they indicated that in 2003 we purchased a new unit. We said that we did not and they then said that someone notified them we had. "If not you a sales company". We later found out that this different company was really another Maytag company just a different name. We told them and they did not disagree that we did not notify MDP just that someone did. When we said only we should be able to change our warranty they indicated that we should have checked the new serial number on the bottom of the extended service plan.
In short according to Maytag Dependability Plus if you obtain a contract for service from them and if they make an error in determining that you purchased a new unit even though their letter indicates your existing service contract has expired you need to check their work and make sure their sales department did not make an error and change your unit information because even if you pay all the bills for years when you need service all that money you paid is for a unit you did not own or have any knowledge for and the unit you did own is not covered.
While they have all the reasons why you should have checked their work they have no excuse why they made the change for what you were paying for. They can't lose since they are providing maintenance for a unit that does not exist in your house and the one that exists they decided you don't own anymore.
PHOENIX, ARIZONA -- Purchased this fridge October of 2011 and had three service calls for the same problem. The ice reservoir in the door freezes and no more ice. Can't even remove the ice reservoir because it is frozen to the door. It freezes up just hours after the service call. We were told by the repairman that this model thaws the ice reservoir whenever you get anything out of the freezer and the flap on the outer side sticks open so humidity gets in and contributes to the freezing of the dispenser.
Maytag is aware of the problem and apparently has been working on a solution for a year and a half but so far they are not able to fix them. They still keep selling this model knowing it has a problem. Now I want it replaced and they are giving me the runaround. If you want to keep your sanity, DON'T BUY MAYTAG!
I purchased the French Door Maytag Refrigerator in June 2008. We spent 3 mos. in Florida & upon returning found the icemaker didn't work, bottle of water & some items frozen in refrigerator. Repairman tried to say it was because the refrigerator was on an outside wall. This was certainly not the case as there is 6" of insulation in the wall, an outside enclosed porch and the heat in the house left at 55 degrees. He finally removed the inside back panel to see that the water coils were frozen and could not explain why. Asked to borrow my hairdryer to thaw them out!!
There was nothing in the "User Instruction" book to address the problem. Letter to Maytag was futile and the store where it was bought no help. Technician told me not to leave the icemaker on when we went to FL. Just returned from FL (with the icemaker off) and the same problem. Waiting for a tech (which takes days) to hear what the diagnosis is this time. I will NEVER buy another product. Product support is nil.
My bottom-freezer refrigerator (model PBF2255HEW) will be four years old next week and we have had to have a repairman here three times, the first time when it was just weeks old. Another repairman was here last October and "fixed" it. This week, I found all my food thawed and called for service (I had purchased a four-year extended warranty for $99, thank God). I was told a repairman would be here "sometime" between 8 A.M. and 5 p.m., which meant sitting here the entire day, missing a day's work.
He arrived at 7:45 P.M. and found it needs a compressor. He said that's what it needed in October when it broke but for some reason the repairman didn't do it. I bought Maytag after my General Electric fridge broke down at TWO YEARS OLD, thinking I was buying a good brand my parents swore by. I was wrong, and I am disgusted. I will never buy another Maytag product.
PENNSYLVANIA -- I was always a GE Hotpoint person when it came to appliances and had a GE refrigerator for 21 years when it broke. I needed a new one and with all the commercials about how great Maytag I was open to something new. I went to Sears and being a single mom they had a Maytag for sale at a reasonable price I could afford. It was the size I needed with a large freezer. It seemed the perfect size having two boys who like to eat. Now 2 1/2 years later the motor went in the freezer and needs to be repaired.
I cannot believe it, I only had it over two years when the last one I had lasted 21 years. I had spine surgery last year, so I have been out of work for a year. I cannot afford a new refrigerator and cannot even afford the repair for this one. I tried to find who is the President and CEO of Maytag, but am not having any luck at that.
I NEED a refrigerator, but how do I get this one fixed. I will keep trying to find a name so I can write to the President and CEO with this complaint and hopefully (although I am not hopeful) I can get some help. I also cannot believe the poor quality of this appliance which means this company has gone downhill and all those commercials are a lie, being a Maytag does not mean it will last or be good quality.
AVENEL, NEW JERSEY -- I purchased a top of the line Jenn-Air fridge for almost 2,000.00 dollars. I got the extended warranty through a third party. Ever since I brought this fridge I have had nothing but problems. Thanksgiving evening we lost everything in fridge due to it becoming warm. The repair service could not come until 5 days later. The problem was found but parts had to be ordered, another 6 days have passed and I still have no fridge. The repair service was not able to schedule me an appointment for another week. This fridge was purchased May of 03.
Trying to contact Maytag is like pulling teeth, they state not their problem.... warranty problem. I still find it a Maytag problem when you buy garbage and they do not live up to their name. Please be careful what you purchase and do not make the same mistake I did!
My 7 year old Maytag fridge broke down for the second time due to computer board failure. There are no replacement parts to be found until possibly February. This means I shall be without a fridge for more than 4 months. When I contacted Whirlpool customer service, I was basically told too bad. The alternative to waiting for a part would be to purchase a new fridge and Whirlpool would give me $75.00 towards a new one. That means an outlay of $2225.00 or more on my part. Because that it was out of warranty, they wanted no part of my problem.
Once a company gets your money for an appliance, they don't care what happens after that. I have written twice to the CEO of Whirlpool and gotten no response. Customer service and good will mean nothing to corporations anymore.
I had a 34 day old Maytag Fridge Model M1TXE6MYW01. The compressor went bad. I called customer service, 48 hours later a repairman came to my home to repair this Fridge, said it needed a new compressor. 3 days later when the compressor arrived the tech said the fridge is unrepairable, due to other leaks in the hoses and leaking seal inside of cabinet of the fridge. How nice, it's over 30 days old the Home depot won't return it and I am stuck now. What do I do? I will never buy a Maytag product again. I will be calling my charge card to deny payment on this piece of junk.
I bought a Maytag side by side Model (MZD2766GEW) in 2002. This refrigerator has had the ice maker repaired 4 times and replaced completely replaced once. Of course all the problems started right around 2 weeks post warranty. It was recalled for fire hazard, with the compressor. Now the little round piece that open to all dispensing of ice broke. This very small round piece of plastic around at the most $1.50 piece only is available in a kit that cost 72.00.
Beware of all products that Whirlpool produces. Look up Whirlpool and be amazed at all the different product they produce, under all the other brand names I am deeply concerned. Beware of all Maytag PRODUCTS. I have a stove, washer & dryer and dishwasher all bought at the same time. They all have had numerous problems.