PIQUA, OHIO -- On November 23, 2011 I went on Home Depot online site and purchased MFI2569yeb French Door refrigerator Special buy at $998. Delivery was set for Dec 3. I sold my old refrigerator and had to have it gone for room for new delivery. The delivery was made on time but when he unwrapped the refrigerator the door was damaged so he took it back with him. It was Monday when I received the call from Maytag that model was no longer available and they would upgrade to MFI 2665 XEB and would deliver on 12/7.
Once again the delivery is on time but when they unwrapped it on the truck the compressor and fan was smashed in. Once again they take it back. Talked to Maytag this morning and they will not be able to deliver another until Dec 15. I now have lost a lot of food from the freezer and refrigerator that was kept in coolers. Home depot is giving me a $50 dollar gift card and Maytag will give me $47 for my troubles. This is such a joke!! I chose Maytag because they claim to be American Made. Guess I should have chosen LG or Samsung.
I have had this ref for 9 years and have replaced the electronic board 3 times (guess they didn't know that moisture and electronics don't mix well as the board is inside the ref box not on the outside). The ice and water in the door micro switch relys on the rubber face PCS to return the switch to the off position (not even a spring in there) What a poor design!!!!! The guys who designed this ref should build one more and quit... I am done with Maytag products... they are JUNK!!!!!!!!!!
We went to have Ice Cream and found that everything was thawed out and no good. We ended up throwing out about $200.00 worth of food away. We phoned to have someone look at it to find that the compressor is no good and the repair guy said that Maytag is no good.
Well it only cost 1600.00 to buy the dam thing!!!
I have 2 complaints. The door handle on the refrigerator side cracked. I bought a new one, and within a month it also cracked. By this time it was out of warranty, so it was on me. Also, the shelves in the door will not stay in. Evidently, the door liner is too flimsy to hold them snugly. I will put in an up note, though. This unit keeps food better than any refrigerator I have ever owned.
My mom purchased the Refrigerator at the Home Depot in June of 2009 Well I didn't like the thing and my sister was the one who picked it out. The lady when we went to buy the appliance she asked my mom you want an extra two years of warranty. I said yes and my sister said no but this would come back to haunt us. To make a long story short July 21, 2010 the Refrigerator all of a sudden stopped working after a lengthly call to Maytag Customer service they said the serial number we gave them was from a Whirlpool By the way The owner of said Company. They just gave us the runaround and said the nearest Maytag repairman wouldn't be available until July 26, 2010 We couldn't wait that long and we called the local repairman ourselves and he came out the next day. Turns out the cooling fan in the back of the Freezer went out and cost us a whooping $156.80 I should have listened to my Grandmother got my mother to buy a Kenmore She has had the same one for 25 years and it is still going strong.
RAPID CITY, SOUTH DAKOTA -- Purchased the above item in May of 2007. Also purchased an extended warranty from GE Consumer & Industrial through May of 2012. The icemaker had to be replaced within 30 days of purchase. It has broken and been repaired two additional times since then. Once again it is broken and the warranty company has told us repair will come between 8-5 on two separate dates. On 7/3/10 - repairman a no show. When we called at 1 P.M. to try to narrow down the time we were told the order was rejected b/c the repair company was closed on Saturdays. No one notified us. We rescheduled for today, 7/6/10. Again a no show. Their consumer complaint department couldn't care less. Keep saying someone will call us back but no one does. Never purchase a Maytag Product. Never purchase an appliance warranty through GE Consumer & Industrial. Any other company must be better.
We have had this refrigerator since March 2007 with no complaints. Yesterday, we smelled - what turned out to be - electrical wires burning. We pulled out the fridge, took off the back panel where the compressor is, and noticed (when the compressor turned on) sparks and a small flame at the junction where the relay enters the compressor. I contacted Maytag today and was transferred to their Safety Department where the gal took all the information and stated that Maytag would cover the cost of the repair this one time even though the warranty has long expired. Maytag has a recall on other refrigerators with this same problem. I urge consumers to call the manufacturer if they experience a problem with their appliances.
I recently had to call Maytag for service on my Performa model refrigerator. I had purchased an Extended Service Plan for this unit (against the advice of friends and Consumer Reports advertisement) and wanted to set up an appointment for a service call. The service company contracted to provide service cancelled my appointment, TWICE, after sitting home for 4 hours both times, and taking off time from work both times. After the second cancellation, they wanted me to make an appointment for a third time, not for the next day but for 2 days later, and again sit home and wait from 1:00pm to 5:00pm.
After venting my frustration with the service company to try to get someone to come out the next day, to no avail, I called Maytag to complain and I was told that there was nothing they could do but set up another appointment. DO NOT BUY an EXTENDED SERVICE PLAN FROM MAYTAG.
I purchased the French Door Maytag Refrigerator in June 2008. We spent 3 mos. in Florida & upon returning found the icemaker didn't work, bottle of water & some items frozen in refrigerator. Repairman tried to say it was because the refrigerator was on an outside wall. This was certainly not the case as there is 6" of insulation in the wall, an outside enclosed porch and the heat in the house left at 55 degrees. He finally removed the inside back panel to see that the water coils were frozen and could not explain why. Asked to borrow my hairdryer to thaw them out!!
There was nothing in the "User Instruction" book to address the problem. Letter to Maytag was futile and the store where it was bought no help. Technician told me not to leave the icemaker on when we went to FL. Just returned from FL (with the icemaker off) and the same problem. Waiting for a tech (which takes days) to hear what the diagnosis is this time. I will NEVER buy another product. Product support is nil.
BENTON HARBOR, MICHIGAN -- Purchased as a group of 6 MAYTAG appliances from Home Depot delivered 13 December 2004. NOVEMBER 30 2009 the Sol/Start RELAY shorted out--replace at a cost to me of $206.25. Maytag repairman said I was lucky a fire didn't start he also said that there could be other problems requiring a compressor system replacement.
February 2010--while I was not at home the DEFROST BOARD shorted out and so did the NEW RELAY causing the DEFROST to HEAT UP the inside of the FREEZER to the point that there was a PARTIAL COOKING of some of the meat I had. The kitchen was full of smoke and smelled like burning wiring. WHEN I checked the Refrig. THE inside of the freezer--side walls were SO HOT I could not hold my hand on them for a long time. I unplugged the unit and called the same repairman who came out and found that the entire system was junk.
AT first ONLY a parts replacement was authorized BUT that was later changed to a PARTS AND LABOR--100% whatever it took to FIX the unit--this came from YOUR PRODUCT SAFETY people in Washington State.
When the repairman came to fix this pile of junk. He spent 10.5 hours in my home. WE had a working unit. ONLY for about a half hour then IT stopped working. His idea is that the HEAT EXCHANGE/CAP TUBE needs to be replaced along with the EVAP unitTHIS CANNOT BE DONE as MAYTAG NEVER MADE these KEY REPAIR COMPONENTS-- in other words MAYTAG built for 6 months only and sold it for only one year a REFRIGERATOR knowing that it was defective. That's right the same components that are involved with the other recalls were used in this model too.
As has been suggested by your product safety department, "WE will PRO-RATE and REPLACE your REFRIG." This means an ADDITIONAL COST to me. TOTALLY UNACCEPTABLE. NO consideration has been taken for the OUT OF POCKET DOLLARS at my end. Cost of prior repair, FOOD LOST --TWICEand the fact that it took almost a month and a half to get to the point that I will have to replace this refrigerator at my expense.
DOLLARS I have invested as of NOW$1500.00 WITHOUT BUYING another REFRIGERATOR at a cost of about $1500.00--for a total out of pocket of over $3000.00. UNACCEPTABLE!!!
AS I have informed your "PRODUCT SAFETY PERSON" I intend to post all of my information on every blog on the internet starting with FACEBOOK, MYSPACE, SODAHEAD and MSNBC. I intend to contact the local news stations--CBS and FOX both have a CONSUMER HOT LINE and will amend my complaint to the CONSUMER SAFETY COMMISSION and supply them with the components I have.
And contact a PRODUCT LAWYER for possible lawsuitsin addition to joining ANY CLASS ACTION SUITS I can find. CAN MAYTAG-WHIRLPOOL SURVIVE ANY MORE BAD PRESS? WE WILL SEE!!!
I may even place this junk MAYTAG REFRIGERATOR on my lawn with a 4x8 foot sign stating-- BUY MAYTAG-WHIRLPOOL AT YOUR OWN RISK--You could have your house burn down and family hurt. DEFECTIVE AND THE NAME WENT ON.
The only way MAYTAG can make this go away is to REPLACE FREE TO ME THIS JUNK. MAYTAG went out of business due to its laundry products. These defective refrigerators might just put WHIRLPOOL OUT OF BUSINESS! I'm on Social Security disability and am a DISABLED VETERAN--Vietnam--I can NOT afford this type of LOSS.
And another point I should make. I'm not a stupid person I hold an EPA FREON LIC. as I used to own AUTO REPAIR shops. I am VERY familiar with REFRIGERATION systems as your repairman found out. I also am very well versed in electronics. I also in February filed a complaint with the CONSUMER PROTECTION AGENCY about this.