I recently had to call Maytag for service on my Performa model refrigerator. I had purchased an Extended Service Plan for this unit (against the advice of friends and Consumer Reports advertisement) and wanted to set up an appointment for a service call. The service company contracted to provide service cancelled my appointment, TWICE, after sitting home for 4 hours both times, and taking off time from work both times. After the second cancellation, they wanted me to make an appointment for a third time, not for the next day but for 2 days later, and again sit home and wait from 1:00pm to 5:00pm.
After venting my frustration with the service company to try to get someone to come out the next day, to no avail, I called Maytag to complain and I was told that there was nothing they could do but set up another appointment. DO NOT BUY an EXTENDED SERVICE PLAN FROM MAYTAG.