LOS ANGELES, CALIFORNIA -- 1 yr old Maytag fridge compressor failed. Sears said they would honor the warranty and could send repairman in 3-5 business days to look at it. He could then order the compressor, then the part should arrive at my house in another 3-5 business days. Once received I need to let them know when it arrived so I could wait another 3-5 business days for the installation. That is their warranty policy for refrig repair and there was nothing I could do to speed it up so my families' food would not spoil. Rotten food was not an option with a family of 5 so I called a local repairman who knew of crappy compressors in this model and fixed it the next morning.
So much for fridge warranties. The whole time I have had this fridge there's been a freezing problem. At least once a month the fridge freezes up! None of this should happen with a quality appliance. Shame on you Maytag. I will never buy anything with the Maytag name on it again. Total piece of junk!!!
My 7 year old Maytag fridge broke down for the second time due to computer board failure. There are no replacement parts to be found until possibly February. This means I shall be without a fridge for more than 4 months. When I contacted Whirlpool customer service, I was basically told too bad. The alternative to waiting for a part would be to purchase a new fridge and Whirlpool would give me $75.00 towards a new one. That means an outlay of $2225.00 or more on my part. Because that it was out of warranty, they wanted no part of my problem.
Once a company gets your money for an appliance, they don't care what happens after that. I have written twice to the CEO of Whirlpool and gotten no response. Customer service and good will mean nothing to corporations anymore.
I had a 34 day old Maytag Fridge Model M1TXE6MYW01. The compressor went bad. I called customer service, 48 hours later a repairman came to my home to repair this Fridge, said it needed a new compressor. 3 days later when the compressor arrived the tech said the fridge is unrepairable, due to other leaks in the hoses and leaking seal inside of cabinet of the fridge. How nice, it's over 30 days old the Home depot won't return it and I am stuck now. What do I do? I will never buy a Maytag product again. I will be calling my charge card to deny payment on this piece of junk.
I bought a Maytag side by side Model (MZD2766GEW) in 2002. This refrigerator has had the ice maker repaired 4 times and replaced completely replaced once. Of course all the problems started right around 2 weeks post warranty. It was recalled for fire hazard, with the compressor. Now the little round piece that open to all dispensing of ice broke. This very small round piece of plastic around at the most $1.50 piece only is available in a kit that cost 72.00.
Beware of all products that Whirlpool produces. Look up Whirlpool and be amazed at all the different product they produce, under all the other brand names I am deeply concerned. Beware of all Maytag PRODUCTS. I have a stove, washer & dryer and dishwasher all bought at the same time. They all have had numerous problems.
PIQUA, OHIO -- On November 23, 2011 I went on Home Depot online site and purchased MFI2569yeb French Door refrigerator Special buy at $998. Delivery was set for Dec 3. I sold my old refrigerator and had to have it gone for room for new delivery. The delivery was made on time but when he unwrapped the refrigerator the door was damaged so he took it back with him. It was Monday when I received the call from Maytag that model was no longer available and they would upgrade to MFI 2665 XEB and would deliver on 12/7.
Once again the delivery is on time but when they unwrapped it on the truck the compressor and fan was smashed in. Once again they take it back. Talked to Maytag this morning and they will not be able to deliver another until Dec 15. I now have lost a lot of food from the freezer and refrigerator that was kept in coolers. Home depot is giving me a $50 dollar gift card and Maytag will give me $47 for my troubles. This is such a joke!! I chose Maytag because they claim to be American Made. Guess I should have chosen LG or Samsung.
I purchased Maytag bottom-freezer-drawer fridge #MBL2256KES5 a little over a year ago online from HomeDepot.com. Top part stopped cooling 26 days past warranty date. 26 DAYS! Really? This is the best they can do? Yes, it is. Oh, they did offer to schedule a repair - with what must be a very-very-very-busy Maytag repairman, not the "lonely" one you may have seen on their ads.
Now that I'm reading various websites, I see our scenario is actually better than average, with most having all sorts of problems with Maytag during the one-year warranty period. (Didn't buy the extended warranty since consumers' advocate groups consistently recommend against it.) Shame on me for not paying attention to these published horror stories BEFORE I bought. I will never, ever consider buying a Maytag appliance again and will discourage everyone I know from doing so.
My mom purchased the Refrigerator at the Home Depot in June of 2009. Well I didn't like the thing and my sister was the one who picked it out. The lady when we went to buy the appliance, she asked my mom "you want an extra two years of warranty". I said yes and my sister said no but this would come back to haunt us. To make a long story short, July 21, 2010 the Refrigerator all of a sudden stopped working. After a lengthy call to Maytag Customer service they said the serial number we gave them was from a Whirlpool, by the way the owner of said Company. They just gave us the runaround and said the nearest Maytag repairman wouldn't be available until July 26, 2010.
We couldn't wait that long and we called the local repairman ourselves and he came out the next day. Turns out the cooling fan in the back of the Freezer went out and cost us a whooping $156.80. I should have listened to my grandmother. Got my mother to buy a Kenmore. She has had the same one for 25 years and it is still going strong.
RAPID CITY, SOUTH DAKOTA -- Purchased the above item in May of 2007. Also purchased an extended warranty from GE Consumer & Industrial through May of 2012. The ice maker had to be replaced within 30 days of purchase. It has broken and been repaired two additional times since then. Once again it is broken and the warranty company has told us repair will come between 8-5 on two separate dates. On 7/3/10 - repairman a no show.
When we called at 1 P.M. to try to narrow down the time we were told the order was rejected because the repair company was closed on Saturdays, no one notified us. We rescheduled for today, 7/6/10. Again a no show. Their consumer complaint department couldn't care less. Keep saying someone will call us back but no one does. Never purchase a Maytag Product. Never purchase an appliance warranty through GE Consumer & Industrial. Any other company must be better.
We have had this refrigerator since March 2007 with no complaints. Yesterday, we smelled - what turned out to be - electrical wires burning. We pulled out the fridge, took off the back panel where the compressor is, and noticed (when the compressor turned on) sparks and a small flame at the junction where the relay enters the compressor.
I contacted Maytag today and was transferred to their Safety Department where the gal took all the information and stated that Maytag would cover the cost of the repair this one time even though the warranty has long expired. Maytag has a recall on other refrigerators with this same problem. I urge consumers to call the manufacturer if they experience a problem with their appliances.
I recently had to call Maytag for service on my Performa model refrigerator. I had purchased an Extended Service Plan for this unit (against the advice of friends and Consumer Reports advertisement) and wanted to set up an appointment for a service call. The service company contracted to provide service cancelled my appointment, TWICE, after sitting home for 4 hours both times, and taking off time from work both times. After the second cancellation, they wanted me to make an appointment for a third time, not for the next day but for 2 days later, and again sit home and wait from 1:00 pm to 5:00 pm.
After venting my frustration with the service company to try to get someone to come out the next day, to no avail, I called Maytag to complain and I was told that there was nothing they could do but set up another appointment. DO NOT BUY an EXTENDED SERVICE PLAN from MAYTAG.