I had a service call performed on 4/2/05 regarding my Maytag clothes dryer (model # SDE3606AYW, serial # 12818324EE). The problem is that when I put sheets into the dryer they form a tightly wound mass that stays wet in the center. When I explained this to their technician (tech ID: SD) and showed the problem to him, he said that there was nothing wrong with the dryer. He then said that I was overloading the dryer, and I explained that with even just two sheets, or one sheet and just a few other items this problem still occurs. I also told him that I have never had this problem with my previous dryers and my friends have never had this problem with theirs either.
He agreed that he had never seen this problem with any other dryer yet kept repeating that there was nothing wrong with my dryer. He just kept insisting that I need to "decrease" the load I put into the dryer. I said that the only way that I can do that is to then just dry one single sheet at a time which is unacceptable. He then said again "I don't know what to tell you but there is nothing wrong with your dryer". The technician became visibly irritated with me and then left in a huff when I refused to sign his form as I was not at all satisfied with his dismissal of the problem.
I wrote a complaint letter and I was asked to contact their consumer rep who basically said the same thing that if the machine checks out OK there is no problem to fix. I spoke to her supervisor named ** and he said the same thing. I said that on paper everything looks good but practically the machine does not work the way a dryer is supposed to and so they should replace it. He refused to do so.
There is no question in my mind that I have a defective dryer. I am completely dissatisfied with this dryer and with the lack of professionalism their service technician displayed in dealing with this problem. Damage Resulting = It takes double or triple the amount of time to dry sheets causing waste in electricity, waste in my time and increased wear and tear on the machine.