[X]

Maytag Corporation Ranges

Star Star Empty star Empty star Empty star
1.8 out of 5, based on 5 ratings and
21 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Poor Quality Control at Maytag
Posted by on
We purchased six Maytag products for our new home 3 1/2 years ago, one of which was a Maytag gas range, Model MGR5765QDQ. This range has two large burner grates that cover the entire top of the stove.

After the first couple of months of use, the porcelain was chipping off the grates. In addition, the tops of the grates scratched easily when you would move a pot or pan on the grates. It was like they were made of a material that couldn't withstand heat and the finish couldn't have a pot or pan sitting on it without scratching........kind of strange for grates made to cover burners!!!

During the warranty year, I called Maytag with these problems and the grates were readily replaced. However each time new grates were received and inspected before they were put to use, you could see areas on the top and bottom of each grate where the porcelain finish was not covering the entire surfaces. Therefore, after a couple of months of use the tops were scratched up and the porcelain was chipping off again. We went through three sets of grates during that warranty year.

We've put up with the last set of grates since the warranty ran out. Recently I hit my boiling point with having a fairly new stove with grates that now have large portions of the porcelain missing and with the porcelain bubbling up in many other areas and the tops of the grates full of scratches.

I called Maytag just wanting to talk to someone in charge of quality control and let them know that somewhere, someone isn't doing their job. I explained the situation and asked for the phone number of their corporate office so I could call there. They refused to give it to me. They explained that they were willing to replace the grates one more time at no charge. I told them it wouldn't do any good if they were as inferior as the last three sets. They arrived yesterday with five places on the top and bottom of the two grates where there is no porcelain.

I called Maytag again and was told they could not send me any more grates since the stove was out of warranty. I explained that these were flawed, just like the last four sets and they would do me no good. I was again told they could do no more. I asked why they didn't care that they were putting out a product that was inferior. I was told again that they could do no more.

I asked to talk to a supervisor. I actually got to! He agreed to sending me one more set of grates. I told him that it was no use if they were as poorly made as the previous four sets. Finally he stated that he would request that the next ones to be inspected and specially packaged before they were shipped. I doubt very much that this set will be any better that the last four.

I was told they had not received enough complaints to recall the product. That's very hard to believe.....I can't imagine that out of the thousands of grates they manufacture that we just happen to get four sets that were flawed and all the others they make aren't!!!!!!!!!!!!!!!

The quality that Maytag was known for all those years is gone! Do not purchase any Maytag products.....they aren't what they used to be!





     
Read 3 RepliesAdd reply

User Replies:

Anonymous on 2010-05-27:
The grates do have issues,plus there very expensive....

I can't tell you how many times I've replaced burner caps and grates under warranty,sometimes three or four times for the same customer..

2cent-er on 2010-07-18:
so there ya go-Ron's post. they obviously know there's a problem but it's so frustrating when they all[any co] say "geez! first we've heard of that" if they could just be straight and say yeah we're aware of this and we'll put you in our data base to get new ones when it's cleared up..your best bet is to wait it out. they'll correct the vendor problem and then you'll be OK-you'll probably have to buy them yourself. how you can tell is; periodically check the new ones out at a retailer and when you start to see the grates are OK you'll know problem has been resolved.
Carol on 2013-03-29:
I have had the same problem and have gone through 3 sets myself.
Close commentsAdd reply
StarStarStarStarStar
Service after Warranty Expires
Posted by on
Rating: 5/51
ALMA CENTER, WISCONSIN -- We purchased a Maytag double oven, ceramic cooktop range in 2008, spending the extra money we really couldn't afford, with the expectation this range, along with a new refrigerator, would last as long as we will need. I wasn't real happy with the way the larger oven baked and I complained to the dealer. The repairman came and checked it out - he said it was working the way it was designed, that it was built with an energy saving feature. So I mainly used my old Whirlpool range that my husband had installed in the basement for those occasions when we had family gatherings and needed an extra oven and cooktop. The last week of May, 2012, I was preheating the large oven of my Maytag range and suddenly noticed a white ball of fire in the oven. It really frightened me and I immediately turned the oven off. The element had caught fire and was broken in two pieces. I called the 800 number for Maytag and was transferred to a Whirlpool repair #. I talked to a representative at that number who told me they would call the dealer from whom we purchased the range and have their repairman come and check the range. Based on his report, they would either repair or replace the range for us, free of charge.

The final decision was that the element and control board would be replaced at no cost to us, or if we wanted to replace the range they would pro-rate the cost. We decided we could not afford to replace the range, and the element and control board were replaced yesterday, July 3rd, at no cost to us. We are very impressed and happy with Whirlpool for standing behind this 4-year-old range. The warranty expired three years ago.
     
Read 1 RepliesAdd reply

User Replies:

Alain on 2012-07-05:
Given the poor reviews about Maytag/Whirlpool, it's nice to see a situation where they provided good customer service. I'm glad you took the time to write this review.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Why Is New Glass Top Range Impossible to Clean?
Posted by on
Rating: 1/51
ENGLEWOOD, COLORADO -- I have a Maytag corning glass top stove that is at least 15 years old. I still have the cleaner that came with it. It looks almost as nice as it did when I got it.
So I bought one for my son and his wife. I heard complaints so when I was there I tried to clean the top. Even with the cleaner and a special scrub pad, would not clean it. It even had some shiny spots I've never seen before. I discovered the top was made in China.

I also discovered that it was bought out by Whirlpool, I wish I would have done my homework because the quality is not there. It's sad that the bottom line is more important to a company that buys out a competitor. I have many Maytag appliances, but I will not buy another. So everyone don't buy Maytag anymore because it isn't Maytag. Is there a glass top out thereby corning?
     
Read 6 RepliesAdd reply

User Replies:

Old Timer on 2013-06-15:
Americans for the most part refuse to pay the price that comes with high quality. So, corporate America sells us what we want and will pay for, Chinese and other offshore crap and junk.

It's getting pretty tough to buy quality American made goods anymore.
trmn8r on 2013-06-15:
What you describe is by no means unique to Maytag. The same thing happened with all appliance companies over the last 5 years - the quality came out but the name is still there. It is giving them all black eyes, but where is a consumer to turn?
BigAl on 2013-06-16:
Some of the problem may be due to the type of cookware being used.
John Nicholson on 2013-06-16:
Three years ago we bought a glass top range because my wife said it would be easier to keep clean and it looks really nice. After less than two years and with no luck in keeping the thing clean, we went back to a basic electric range with the four coils. Where the glass top range took forever to heat up and then took forever to cool down, the old-style range works flawlessly as we had been used to for decades. These things may look nice in the show room, but once you get them home is another thing. We had Lowe's take the practically new glass top away when they delivered the new one. All in all, we cannot recommend the glass tops.

As for being made in China---you get cheap products, both in price and in quality.
Roger Mimm on 2013-06-30:
We have had a glass top GE range for a number of years and love it. We always wipe it clean after each use if it get spills on it. Sometimes we need to use a razor blade if the spill is burnt on to hard to wipe off. Looks like new. Never spill sugar on it and let it burn on. Our owners manual warns about this. sugar spills will burn into the top and not come off.
Connie Veatch on 2014-01-03:
I have a one year old Maytag glass top stove and have trouble keeping the top clean. I bought Maytag because my mother has one even though it is several years older. I help her keep it clean and it still looks like new. It is so much easier to clean than my new one, even when you accidentally get a bad burned on spill. Mine requires way more time and effort to get it clean, even with no spills or burn ons. I have used the recommended cleaner, as well as trying several others with no luck. I'm not sure whether I would now recommend Maytag to anyone. The quality is not what it used to be.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Maytag Gas Range Does Not Hold Temperature
Posted by on
Rating: 1/51
VANCOUVER CANADA -- Maytag would accept responsibility for a defective gas range which did not work from day one. The range would heat up but would not hold the temperature. The repairman at first thought the problem was the thermostat however after replacing it the problem persisted. The repairman concluded that this was a defective unit and should be replaced as the problem was either a defective gas valve or major problem with the control board. Since we did not contact Maytag within one year the warranty had lapsed.

When we complained within a year Maytag told us it was normal for a gas range to lose temperature but heat up again. When we complained again to Maytag the one year had lapsed. We also purchased a new Maytag fridge and dishwasher which we had problems within the second year.

Do not buy Maytag.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Maytag Sucks!
Posted by on
Rating: 1/51
ROCHESTER, NEW YORK -- Bought a Maytag Gas Range in December 2011. Started having problems with it first week of use. Oven would not ignite or stay lit, and would not bake evenly because it couldn't keep consistent temperature. Repair man came to fix it 4 different times in a 3 month span. Worked fine for about 10 months and then started doing the exact same thing again. Worst appliance I have ever bought and Maytag would not take care of it at all. Will not ever buy anything Maytag again.

MAYTAG IS EXPENSIVE GARBAGE! Do yourself a favor and purchase another brand with your hard earned money. I know that I will.
     
Read 1 RepliesAdd reply

User Replies:

WP2008 on 2013-03-06:
Hello mbmaggi16. My name is Amber and I am a representative with Maytag. We truly apologize for the frustrations you have experienced with your range. If you would like to discuss this matter further, please email us at Maytag.Digital@Maytag.com and provide us with your complete contact information as well as the model and serial number s of your appliance. Please also include the name of the site you were contacted on (My3Cents) along with your user name (mbmaggi16), and your ticket number (35251). We would be happy to review your concerns further. Sincerely, Amber.
Close commentsAdd reply
Sold overnight service without providing it
Posted by on
BENTON HARBOR, MICHIGAN -- Called to order parts for my range. I was told I could pay for overnight shipping, which I did, because I have a catering job and needed my range repaired as soon as possible. It was after 6:00, so I asked point blank, "If I pay for overnight shipping, will I have it tomorrow?" The salesman assured me I would.

When I called to find out why I haven't received my part, I was told it would be shipped out today (which is when I was supposed to have received it) and would receive it tomorrow. I told her I would like to have the overnight shipping charge removed from my charges. She refused. I asked to speak to a manager and she put my on hold for a while. When she returned, she said SHE spoke to her manager and that he would not refund my money. I asked again to speak with him and she would not let me.

They have me over a barrel, because I have to have the part, but I will never buy Maytag again. I was under the impression that they were excellent customer service...I have not found that to be true.
     
Read 7 RepliesAdd reply

User Replies:

Venice09 on 2011-11-10:
It could have been worse. I thought you were going to say the parts weren't in stock.

Unfortunately, many salespeople will assure you anything to make a sale. Now you know that Maytag salespeople are no different.
At Your Service on 2011-11-10:
So with all respect, what would have happened if the individual you were speaking with stated that the overnight shipping would be two day's because of the time of day? Would you have told them to send it regular ground and been okay in receiving it within a week to ten days?

I agree that their service teem probably needs to be cautioned about not over promising time frames because of the time of day, but it sounds like you needed the part anyway and needed it ASAP.

Best of luck with the catering business.
trmn8r on 2011-11-10:
The previous reply brings up an interesting consideration. Would you have chosen overnight shipping if it meant two days.

The CSR was obviously ignorant and should be retrained. You are getting overnight shipping. Seems to me that they should at least apologize. Did they?
Venice09 on 2011-11-10:
I don't think that's the point at all. The OP paid for overnight shipping to ensure the parts would be received the next day, as promised! That turned out to be untrue, and Maytag won't even remove the overnight shipping charge. It was Maytag's mistake(?), and they should take responsibility. That's the point.
CowboyFan on 2011-11-11:
The op orders after normal business hours. We don't know what the part is. By the time the part is ready to ship, it is too late to send out that day. That does not mean the person who made the promise lied, only that things did not work out as planned. Paying for overnight service refers only to the manner of shipping, and does not pay extra to the company for getting it out that day.

The issue then is, having the part ready the next day, does the op want them to send it regular mail or overnight service. In this business situation, having it as soon as possible trumps the cost of shipping. The op got what he wanted, overnight shipping when the part was ready to ship.
Venice09 on 2011-11-11:
Normally, I would agree, CowboyFan. But in this case, I must disagree based on this statement from the review:

"It was after 6:00, so I asked point blank, "If I pay for overnight shipping, will I have it tomorrow?" The salesman assured me I would."

If the salesman didn't have enough information to ensure that the customer would receive the parts the next day, he should not have assured the customer that the parts would be received.
2cent-er on 2012-01-29:
Maytag doesn't sell replacement parts directly to retail consumers, so this issue is with an individual reseller-maybe authorized/maybe not..all next day's have a cutoff so obviously OP was lied to. how it's supposed to work-if you're dealing with an authorized distributor-is; if they have the part-they ship it out-if not they check Maytag's stock, if avail, Maytag ships..all based on cutoff time for next day delivery.
Close commentsAdd reply
Maytag Design
Posted by on
This Maytag Range is a 5 burner gas range with a see-through oven door. There are several problems with the design of this door. The first is that the door window consists of three panes of glass. The two inner panes of glass are sealed together to insulate the oven and perform nicely. the out glass has a tendency to get very dirty on the inner surface of glass.

This is caused by the fact that the oven door is used as vent for the oven. Instead of porting the vented vapors around the clear opening, the vapors pass over the surface of the glass. Since the exterior of the oven is nominally at room temperature these vapors condense with the consequent mess.

Even this would not be all that bad if the design allowed simple removal of the glass - it does not, it is difficult. It was only through a lot of frustration and searching forums that I discovered the tricks to removing the oven door and glass. After cleaning everything I went to reinstall the oven door - another problem. The specified system did not work at all. Again I had to search forums for the answer. I have always like Maytag appliances, but these are the last I buy - the quality is going downhill.
     
Read 0 RepliesAdd reply
Maytag Ceran Range Top Problems
Posted by on
OCEAN VIEW, DELAWARE -- There are a variety of reports of problems with ceramic glass range tops, and the Schott Ceran range top on my Mattag range is no exception. After just a week, a metal surface (a stove pan)came in contact with a burner that had just been used: a small, half inch shatter point developed and the glass evaporated immediately into microscopic fragments. The Maytag dealer isn't sure whether whether Mattag (now owned by Whirlpool) will honor their warranty, and I'm still working on it. But, metal in contact with a ceramic glass tops has to be a common event for for cooks who, like me, are careful in the use of their appliances. In this case, this may have been a built-in defect limited to Schott Ceran glass, who produce range tops for Maytag. Let's just say that this report is a "heads up" for all products with Ceran glass, whether produced by Schott or not.
     
Read 0 RepliesAdd reply
Poor Quality Appliance & Worse Support / Warranty
Posted by on
ELY, NEVADA -- My last Maytag products lasted almost 35 years with only 2 repairs during those times. When we moved to a new home, we recently purchased a new range, fridge, washer, dryer, dishwasher, & over the range microwave, all matching, all at the same time.
While I have no complaints about the rest of the appliances, I do about the range.

The range worked perfectly fine until around 8 or 9 months after we purchased the appliances, the digital control on the range that controls increasing temperature, increasing the length of time on the timer etc. ceased to function. Since we purchased all the appliances at the same time we got a very nice price for all of them. We paid approximately $400 for the range (sale price).

When I called both the store & Maytag...they told me that the product was past it's 90 day parts and labor warranty. The cost to replace the "entire" top panel (not just the digital electronic board) was going to be approximately $200 and that would not include the cost shipping the part or the labor to have it replaced by a certified repairman. We were then told it would take approximately 3 months to get the part to us and that we'd need to wait another 2 weeks to have it installed as the "lonely" repairman was backed up at least that far, year round! It has been almost 6 months. We're still waiting for the part. We cannot cook anything in the oven over 350 degrees and cannot even use the timer. If the clock goes out from a power outage, we have to back it up to set it as only the "decrease" control still works. We cannot even use the self cleaning feature on the oven!

My outrage is just this...while I don't expect anything to last "forever", I do expect at least 3 to 5 years of use without too many repairs or problems. Is it too much to expect that the products you buy should work and perform long enough to at least make them worth the money you have spent on them? Our throwaway society has made everything disposable including our income.

Companies, including Maytag no longer care about customer service, customer loyalty, quality, reputation or dependability.

I will, after all the complaints I've seen on the web about Maytag, think twice about purchasing Maytag or any of it's affiliates products. I've been abused and put off as long as I care to be and decided to start sounding off! They want more than half the price of the appliance that I purchased less than a year ago to "repair" what was obviously a manufacturer defect to begin with. And it shouldn't cost more than half the original cost of the appliance to have it repaired or for parts! This is ridiculous! We are sick and tired of being ripped off by these big corporations and distributors.

I think we need to start working on legislation that requires at least a 1 year warranty on parts and labor on all purchases in this country. Or perhaps a year for each $100 spent on major appliances (as an example of a place to start). It may very well influence companies to make products they can stand behind and give the consumer some confidence in what they're purchasing!

I really didn't appreciate the complaint by the Maytag repairman! Yes, it is a commercial, but, there is supposed to be at least a ring of truth in advertising! Consumers have the right, after spending their hard earned money to complain when they don't get the value from what they've purchased and you shouldn't be complaining when these same faulty products are the reason you have a job!
     
Read 7 RepliesAdd reply

User Replies:

Slimjim on 2007-09-17:
Well $400 sounds extremely reasonable for a range with electronic controls, and I have never heard of a new appliance having less than a one year warranty. I hope one of our memebrs "stevefromsocal" sees this post and can confirm what he knows about the warranty length.
Anonymous on 2007-09-17:
I must agree with Slim.
Anonymous on 2007-09-17:
Being a bit of an appliance veteran, I can tell you that this doesn't seem right. Hopefully, you kept all of your documentation and can demand satisfaction.
Slimjim on 2007-09-17:
Keeping the owners manual is obviously a good idea but I think we really are trying to figure out here why this only has a 90 day warranty.
Anonymous on 2007-09-17:
If this unit was bought "new" it should have a one year parts,and labor warranty.

What is the serial number,I can check for you.
SilverWngs71 on 2007-09-18:
The only time that an appliance would have a 90 day warranty is if the appliance was a floor model and was sold as is. Now this information would be something that the dealer would add to the receipt. This would also be a functional labor and parts warranty. If there were any cosmetic issues or something was missing then the consumer would be responsible. However with the consumer above they did not advise if this was a floor model or if the unit when delivered was in a box. ALL Maytag appliances come with a 1 yr Labor and Parts warranty. That is in the warranty page of the U&C Manual. The only difference is my above notes.
Snooz13 on 2008-01-28:
I must agree with rpscot on their experience with Maytag and warranties in general. I have a 20 month old dishwasher whose control board (probably the most expensive piece) has just died. There is a 1 year warranty, but who expects a major appliance to have issues within even the first 5 years!?

You would think a reputable company would stand behind its products, and provide a warranty which has a term that speaks to that commitment to "excellence".

If we use that as a measure for warranties (not just with Maytag) that are extended to the consumer nowadays, then we, the consumers, are really being ripped off.

I, too, believe there should be legislation that stipulates a minimum life expectancy for household appliances and it should further stipulate a minimum warranty period - both of which should be more than 2 years.

The current "90 day", "one year", and "limited lifetime" warranties all speak to an unreliable, wasteful, disposable culture which should offend our sense of responsibility to our environment. Think of how much more frequently appliances are being added to our landfills due to the lack of effort on the manufacturer to build a reliable product and service plan.

I would love to see if even one major manufacturer, albeit Maytag, Whirlpool, or some other company, step up to the plate, put their money where their mouth is, and truly stand behind their products with a warranty/guarantee of full service for the majority of their product's lifespan - and not for only a year.

I "guarantee" they'll get my business!
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Stove Rusting Out at 5 Years
Posted by on
Rating: 1/51
TEXAS -- Burners and pot supports rusting out at 5 years
Flaking thin poor quality metal and coatings
Porous and heat sensitive stainless that pits and discolors in top
Not informed of recall
Poor warranty coverage
Lightly used by single 50yo man

Sad to think what would happen if it was used more. Maytag ahead in the Race to the Bottom of Quality.
     
Read 0 RepliesAdd reply
Top of Page | Next Page >