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This Range Is Crap!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MICHIGAN -- I wish I had read reviews before appliance store talked me into this range. I have owned at least 10 ranges in my lifetime. This is my first Maytag. They should stick to washing machines. Not sure where to begin. Burners are very slow to heat up, buttons are difficult to push. I have owned this range 6 months, I can't imagine the push button controls are going to hold up as one has to push so hard to get them to engage.

When the oven is heated, pies are in and one goes to push timer button the oven stops and converts to 0. I have learned to hit timer button 2 times, visiting family did not. I am currently on my 3rd clean cycle hoping the minor spills (that have been pre-cleaned as directed) will be gone. If not cleaners cannot be used. I fear spills are now permanently embedded in my oven. Do NOT buy one of these ranges. Very disappointed.

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Poor Quality Control at Maytag
By -

We purchased six Maytag products for our new home 3 1/2 years ago, one of which was a Maytag gas range, Model MGR5765QDQ. This range has two large burner grates that cover the entire top of the stove. After the first couple of months of use, the porcelain was chipping off the grates. In addition, the tops of the grates scratched easily when you would move a pot or pan on the grates. It was like they were made of a material that couldn't withstand heat and the finish couldn't have a pot or pan sitting on it without scratching........ kind of strange for grates made to cover burners!!!

During the warranty year, I called Maytag with these problems and the grates were readily replaced. However each time new grates were received and inspected before they were put to use, you could see areas on the top and bottom of each grate where the porcelain finish was not covering the entire surfaces. Therefore, after a couple of months of use the tops were scratched up and the porcelain was chipping off again. We went through three sets of grates during that warranty year.

We've put up with the last set of grates since the warranty ran out. Recently I hit my boiling point with having a fairly new stove with grates that now have large portions of the porcelain missing and with the porcelain bubbling up in many other areas and the tops of the grates full of scratches.

I called Maytag just wanting to talk to someone in charge of quality control and let them know that somewhere, someone isn't doing their job. I explained the situation and asked for the phone number of their corporate office so I could call there. They refused to give it to me. They explained that they were willing to replace the grates one more time at no charge. I told them it wouldn't do any good if they were as inferior as the last three sets. They arrived yesterday with five places on the top and bottom of the two grates where there is no porcelain.

I called Maytag again and was told they could not send me any more grates since the stove was out of warranty. I explained that these were flawed, just like the last four sets and they would do me no good. I was again told they could do no more. I asked why they didn't care that they were putting out a product that was inferior. I was told again that they could do no more.

I asked to talk to a supervisor. I actually got to! He agreed to sending me one more set of grates. I told him that it was no use if they were as poorly made as the previous four sets. Finally he stated that he would request that the next ones to be inspected and specially packaged before they were shipped. I doubt very much that this set will be any better than the last four.

I was told they had not received enough complaints to recall the product. That's very hard to believe..... I can't imagine that out of the thousands of grates they manufacture that we just happen to get four sets that were flawed and all the others they make aren't!!!!!!!!!!!!!!! The quality that Maytag was known for all those years is gone! Do not purchase any Maytag products..... They aren't what they used to be!

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Poor Quality Appliance & Worse Support / Warranty
By -

ELY, NEVADA -- My last Maytag products lasted almost 35 years with only 2 repairs during those times. When we moved to a new home, we recently purchased a new range, fridge, washer, dryer, dishwasher, & over the range microwave, all matching, all at the same time. While I have no complaints about the rest of the appliances, I do about the range.

The range worked perfectly fine until around 8 or 9 months after we purchased the appliances, the digital control on the range that controls increasing temperature, increasing the length of time on the timer etc. ceased to function. Since we purchased all the appliances at the same time we got a very nice price for all of them. We paid approximately $400 for the range (sale price).

When I called both the store & Maytag... They told me that the product was past its 90 day parts and labor warranty. The cost to replace the "entire" top panel (not just the digital electronic board) was going to be approximately $200 and that would not include the cost shipping the part or the labor to have it replaced by a certified repairman. We were then told it would take approximately 3 months to get the part to us and that we'd need to wait another 2 weeks to have it installed as the "lonely" repairman was backed up at least that far, year round!

It has been almost 6 months. We're still waiting for the part. We cannot cook anything in the oven over 350 degrees and cannot even use the timer. If the clock goes out from a power outage, we have to back it up to set it as only the "decrease" control still works. We cannot even use the self cleaning feature on the oven!

My outrage is just this...while I don't expect anything to last "forever", I do expect at least 3 to 5 years of use without too many repairs or problems. Is it too much to expect that the products you buy should work and perform long enough to at least make them worth the money you have spent on them? Our throwaway society has made everything disposable including our income. Companies, including Maytag no longer care about customer service, customer loyalty, quality, reputation or dependability.

I will, after all the complaints I've seen on the web about Maytag, think twice about purchasing Maytag or any of its affiliates products. I've been abused and put off as long as I care to be and decided to start sounding off! They want more than half the price of the appliance that I purchased less than a year ago to "repair" what was obviously a manufacturer defect to begin with. And it shouldn't cost more than half the original cost of the appliance to have it repaired or for parts! This is ridiculous! We are sick and tired of being ripped off by these big corporations and distributors.

I think we need to start working on legislation that requires at least a 1 year warranty on parts and labor on all purchases in this country. Or perhaps a year for each $100 spent on major appliances (as an example of a place to start). It may very well influence companies to make products they can stand behind and give the consumer some confidence in what they're purchasing!

I really didn't appreciate the complaint by the Maytag repairman! Yes, it is a commercial, but, there is supposed to be at least a ring of truth in advertising! Consumers have the right, after spending their hard-earned money to complain when they don't get the value from what they've purchased and you shouldn't be complaining when these same faulty products are the reason you have a job!

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Maytag Range
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PRINCETON, WEST VIRGINIA -- I had owned a Maytag range forever and decided to purchase a new one. So disappointed in the new one. Impossible to clean glass top and the self-cleaning oven isn't near what the old one was cleaned. The old range always come out completely clean, this one only half cleans. It leaves spots and spills even though I clean up the major spills. So disappointed.

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Service after Warranty Expires
StarStarStarStarStarBy -
Rating: 5/51

ALMA CENTER, WISCONSIN -- We purchased a Maytag double oven, ceramic cooktop range in 2008, spending the extra money we really couldn't afford, with the expectation this range, along with a new refrigerator, would last as long as we will need. I wasn't real happy with the way the larger oven baked and I complained to the dealer. The repairman came and checked it out - he said it was working the way it was designed, that it was built with an energy saving feature. So I mainly used my old Whirlpool range that my husband had installed in the basement for those occasions when we had family gatherings and needed an extra oven and cooktop.

The last week of May, 2012, I was preheating the large oven of my Maytag range and suddenly noticed a white ball of fire in the oven. It really frightened me and I immediately turned the oven off. The element had caught fire and was broken in two pieces. I called the 800 number for Maytag and was transferred to a Whirlpool repair #. I talked to a representative at that number who told me they would call the dealer from whom we purchased the range and have their repairman come and check the range. Based on his report, they would either repair or replace the range for us, free of charge.

The final decision was that the element and control board would be replaced at no cost to us, or if we wanted to replace the range they would pro-rate the cost. We decided we could not afford to replace the range, and the element and control board were replaced yesterday, July 3rd, at no cost to us. We are very impressed and happy with Whirlpool for standing behind this 4-year-old range. The warranty expired three years ago.

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Defective Maytag range
By -

CHICAGO, ILLINOIS -- As a small landlord and serial home rehabber, I have purchased a lot of appliances, new and used, over the last 16 years. Far and away the worst experience I have ever had is with the Maytag Performa range I purchased new in the spring of 2004 for my own personal use. I am writing both to warn others not to buy this range and to suggest a possible avenue for redress -- see page 5 of May 2006 Consumer Reports! (more on this below).

After a year and a half the oven stopped working, and I was told that the electronic control panel needs to be replaced. The store I purchased it from (Abt Appliance, a major name in Chicago) not only refused to stand behind its merchandise but falsely informed me -- twice -- that the one-year warranty had expired. In fact, there is a five-year warranty on the part, but not on labor, according to Maytag.

I am not finished fighting with both Maytag and Abt over the issue of paying for the repair costs for this obviously defective product -- since when is it normal for a year and a half-old range to stop working? Normally, people replace still-working ranges after one or more decades of use, because they want something newer, for aesthetic reasons.

However, after reading consumer reviews on this and other websites, I am now very concerned that my defective Maytag range may also be a fire hazard. Because I don't use it all that much, I have never used the self-clean function that seems to be the cause of Maytag range fires, and now I am afraid to do so. This strikes me as simply unacceptable in consumer appliance.

Although my complaints to the store and manufacturer have, so far, not been satisfactorily addressed, I am hopeful that I may get somewhere with the four-year implied warranty of merchantability on the store's part, which Consumer Reports discusses on page 5 of its May 2006 issue. Initially, I was concerned that I would potentially be facing a series of expensive and inconvenient repairs, if the electronic control panel keeps failing. Now, however, I am more concerned that my range simply may not be safe, if the self-cleaning function is ever used.

From what my trusted independent appliance repairman tells me, Maytag ranges are particularly unreliable. Is anyone aware of a class action or other litigation that has been brought over Maytag ranges? I have heard of the litigation over Neptune laundry appliances, but am not aware of other cases. I can be contacted at ** if anyone has information about lawsuits over Maytag range models, or would like more information from me.

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Gas Range Model MGR5750
By -

I purchased a new Maytag gas range 4-30-99 and it has never worked correctly. The burners pop when turned on and off. There is a gas smell when it is on. The third time I cleaned the oven the door would not unlock. It took three weeks to get a repairman to fix it by putting in a new electronic control. After one year the inner oven glass broke and I had to pay for the repair. It was inside? Two pieces of glass and it was MY fault it broke! When the oven is on or the self-cleaning is on the upper stove and back splash on the wall are covered in black soot?? Now the oven won't come on when you turn it on for one hour to half a day. We have unhooked it and it will be junked!

I paid $745.48 for this range and today went to Sears and bought a new electric range so I can cook again! They used to have the best now they have the worst! The service is also terrible and I am tired of being cheated! I will do all I can to encourage others to stay away from Maytag products!

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Maytag Ceran Range Top Problems
By -

OCEAN VIEW, DELAWARE -- There are a variety of reports of problems with ceramic glass range tops, and the Schott Ceran range top on my Maytag range is no exception. After just a week, a metal surface (a stove pan) came in contact with a burner that had just been used: a small, half inch shatter point developed and the glass evaporated immediately into microscopic fragments.

The Maytag dealer isn't sure whether Maytag (now owned by Whirlpool) will honor their warranty, and I'm still working on it. But, metal in contact with a ceramic glass tops has to be a common event for cooks who, like me, are careful in the use of their appliances. In this case, this may have been a built-in defect limited to Schott Ceran glass, who produce range tops for Maytag. Let's just say that this report is a "heads up" for all products with Ceran glass, whether produced by Schott or not.

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Mysterious F1 Code
By -

The electric range/self-clean oven was purchased in 2000. Three years later, during cleaning, it started beeping, the F1 code flashed and the cleaning action stopped. Since the warranty was up I decided to take a look inside the oven. I undid the two screws holding the temperature sensor in place and looked behind it. There was nothing there but the wire to the sensor so I reinstalled the sensor, tried the self-clean operation again and it went through the full cycle.

The range/oven has worked fine ever since, until about a month ago (Mar, 2006) at which time the same problem occurred. Once again I unscrewed the sensor and then screwed it back in place and the problem was fixed. It must be some kind of a grounding problem????

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Why Is New Glass Top Range Impossible to Clean?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ENGLEWOOD, COLORADO -- I have a Maytag corning glass top stove that is at least 15 years old. I still have the cleaner that came with it. It looks almost as nice as it did when I got it. So I bought one for my son and his wife. I heard complaints so when I was there I tried to clean the top. Even with the cleaner and a special scrub pad, would not clean it. It even had some shiny spots I've never seen before. I discovered the top was made in China.

I also discovered that it was bought out by Whirlpool, I wish I would have done my homework because the quality is not there. It's sad that the bottom line is more important to a company that buys out a competitor. I have many Maytag appliances, but I will not buy another. So everyone don't buy Maytag anymore because it isn't Maytag. Is there a glass top out there by corning?

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Maytag Corporation Ranges Rating:
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1.5 out of 5, based on 8 ratings and
25 reviews & complaints.
Contact Information:
Maytag Corporation
403 W 4th St N
Newton, IA 50208-3026
1-800-688-9900 (ph)
515-787-8376 (fax)
www.maytag.com
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