Maytag Corporation Ranges

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1.8 out of 5, based on 5 ratings and
21 reviews & complaints.
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Why Is New Glass Top Range Impossible to Clean?
Posted by on
Rating: 1/51
ENGLEWOOD, COLORADO -- I have a Maytag corning glass top stove that is at least 15 years old. I still have the cleaner that came with it. It looks almost as nice as it did when I got it.
So I bought one for my son and his wife. I heard complaints so when I was there I tried to clean the top. Even with the cleaner and a special scrub pad, would not clean it. It even had some shiny spots I've never seen before. I discovered the top was made in China.

I also discovered that it was bought out by Whirlpool, I wish I would have done my homework because the quality is not there. It's sad that the bottom line is more important to a company that buys out a competitor. I have many Maytag appliances, but I will not buy another. So everyone don't buy Maytag anymore because it isn't Maytag. Is there a glass top out thereby corning?
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Old Timer on 06/15/2013:
Americans for the most part refuse to pay the price that comes with high quality. So, corporate America sells us what we want and will pay for, Chinese and other offshore crap and junk.

It's getting pretty tough to buy quality American made goods anymore.
trmn8r on 06/15/2013:
What you describe is by no means unique to Maytag. The same thing happened with all appliance companies over the last 5 years - the quality came out but the name is still there. It is giving them all black eyes, but where is a consumer to turn?
BigAl on 06/16/2013:
Some of the problem may be due to the type of cookware being used.
John Nicholson on 06/16/2013:
Three years ago we bought a glass top range because my wife said it would be easier to keep clean and it looks really nice. After less than two years and with no luck in keeping the thing clean, we went back to a basic electric range with the four coils. Where the glass top range took forever to heat up and then took forever to cool down, the old-style range works flawlessly as we had been used to for decades. These things may look nice in the show room, but once you get them home is another thing. We had Lowe's take the practically new glass top away when they delivered the new one. All in all, we cannot recommend the glass tops.

As for being made in China---you get cheap products, both in price and in quality.
Roger Mimm on 06/30/2013:
We have had a glass top GE range for a number of years and love it. We always wipe it clean after each use if it get spills on it. Sometimes we need to use a razor blade if the spill is burnt on to hard to wipe off. Looks like new. Never spill sugar on it and let it burn on. Our owners manual warns about this. sugar spills will burn into the top and not come off.
Connie Veatch on 01/03/2014:
I have a one year old Maytag glass top stove and have trouble keeping the top clean. I bought Maytag because my mother has one even though it is several years older. I help her keep it clean and it still looks like new. It is so much easier to clean than my new one, even when you accidentally get a bad burned on spill. Mine requires way more time and effort to get it clean, even with no spills or burn ons. I have used the recommended cleaner, as well as trying several others with no luck. I'm not sure whether I would now recommend Maytag to anyone. The quality is not what it used to be.
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Maytag Gas Range Does Not Hold Temperature
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Rating: 1/51
VANCOUVER CANADA -- Maytag would accept responsibility for a defective gas range which did not work from day one. The range would heat up but would not hold the temperature. The repairman at first thought the problem was the thermostat however after replacing it the problem persisted. The repairman concluded that this was a defective unit and should be replaced as the problem was either a defective gas valve or major problem with the control board. Since we did not contact Maytag within one year the warranty had lapsed.

When we complained within a year Maytag told us it was normal for a gas range to lose temperature but heat up again. When we complained again to Maytag the one year had lapsed. We also purchased a new Maytag fridge and dishwasher which we had problems within the second year.

Do not buy Maytag.
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Stove Rusting Out at 5 Years
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Rating: 1/51
TEXAS -- Burners and pot supports rusting out at 5 years
Flaking thin poor quality metal and coatings
Porous and heat sensitive stainless that pits and discolors in top
Not informed of recall
Poor warranty coverage
Lightly used by single 50yo man

Sad to think what would happen if it was used more. Maytag ahead in the Race to the Bottom of Quality.
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Maytag Sucks!
Posted by on
Rating: 1/51
ROCHESTER, NEW YORK -- Bought a Maytag Gas Range in December 2011. Started having problems with it first week of use. Oven would not ignite or stay lit, and would not bake evenly because it couldn't keep consistent temperature. Repair man came to fix it 4 different times in a 3 month span. Worked fine for about 10 months and then started doing the exact same thing again. Worst appliance I have ever bought and Maytag would not take care of it at all. Will not ever buy anything Maytag again.

MAYTAG IS EXPENSIVE GARBAGE! Do yourself a favor and purchase another brand with your hard earned money. I know that I will.
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WP2008 on 03/06/2013:
Hello mbmaggi16. My name is Amber and I am a representative with Maytag. We truly apologize for the frustrations you have experienced with your range. If you would like to discuss this matter further, please email us at Maytag.Digital@Maytag.com and provide us with your complete contact information as well as the model and serial number s of your appliance. Please also include the name of the site you were contacted on (My3Cents) along with your user name (mbmaggi16), and your ticket number (35251). We would be happy to review your concerns further. Sincerely, Amber.
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Service after Warranty Expires
Posted by on
Rating: 5/51
ALMA CENTER, WISCONSIN -- We purchased a Maytag double oven, ceramic cooktop range in 2008, spending the extra money we really couldn't afford, with the expectation this range, along with a new refrigerator, would last as long as we will need. I wasn't real happy with the way the larger oven baked and I complained to the dealer. The repairman came and checked it out - he said it was working the way it was designed, that it was built with an energy saving feature. So I mainly used my old Whirlpool range that my husband had installed in the basement for those occasions when we had family gatherings and needed an extra oven and cooktop. The last week of May, 2012, I was preheating the large oven of my Maytag range and suddenly noticed a white ball of fire in the oven. It really frightened me and I immediately turned the oven off. The element had caught fire and was broken in two pieces. I called the 800 number for Maytag and was transferred to a Whirlpool repair #. I talked to a representative at that number who told me they would call the dealer from whom we purchased the range and have their repairman come and check the range. Based on his report, they would either repair or replace the range for us, free of charge.

The final decision was that the element and control board would be replaced at no cost to us, or if we wanted to replace the range they would pro-rate the cost. We decided we could not afford to replace the range, and the element and control board were replaced yesterday, July 3rd, at no cost to us. We are very impressed and happy with Whirlpool for standing behind this 4-year-old range. The warranty expired three years ago.
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Alain on 07/05/2012:
Given the poor reviews about Maytag/Whirlpool, it's nice to see a situation where they provided good customer service. I'm glad you took the time to write this review.
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Maytag Glass Cooktop Range - I hate this stove!
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SAN ANTONIO, TEXAS -- I hate this stove. I cannot get the electric burners to stay on long enough to cook anything. I have tried to turn it on high but it continues to cut off and on. It takes forever to cook anything. It seems to get really dirty and takes a lot OS scrubbing every time I use it. The oven seems to work OK, but the cooktop is horrible. Every time someone tries to use it, they always ask, "What's wrong with your stove?" As soon as I can afford it, I am going to replace this stove.
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Venice09 on 11/12/2011:
Has it ever been serviced?
At Your Service on 11/13/2011:
I love my Maytag smooth top.
Venice09 on 11/13/2011:
That doesn't help the OP hate his Maytag glass cooktop range any less.
WP2008 on 11/14/2011:
Hi my name is Kyle and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Maytag.Digital@Maytag.com please include your full name, user name, physical address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on for our records. Thanks
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Sold overnight service without providing it
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BENTON HARBOR, MICHIGAN -- Called to order parts for my range. I was told I could pay for overnight shipping, which I did, because I have a catering job and needed my range repaired as soon as possible. It was after 6:00, so I asked point blank, "If I pay for overnight shipping, will I have it tomorrow?" The salesman assured me I would.

When I called to find out why I haven't received my part, I was told it would be shipped out today (which is when I was supposed to have received it) and would receive it tomorrow. I told her I would like to have the overnight shipping charge removed from my charges. She refused. I asked to speak to a manager and she put my on hold for a while. When she returned, she said SHE spoke to her manager and that he would not refund my money. I asked again to speak with him and she would not let me.

They have me over a barrel, because I have to have the part, but I will never buy Maytag again. I was under the impression that they were excellent customer service...I have not found that to be true.
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Venice09 on 11/10/2011:
It could have been worse. I thought you were going to say the parts weren't in stock.

Unfortunately, many salespeople will assure you anything to make a sale. Now you know that Maytag salespeople are no different.
At Your Service on 11/10/2011:
So with all respect, what would have happened if the individual you were speaking with stated that the overnight shipping would be two day's because of the time of day? Would you have told them to send it regular ground and been okay in receiving it within a week to ten days?

I agree that their service teem probably needs to be cautioned about not over promising time frames because of the time of day, but it sounds like you needed the part anyway and needed it ASAP.

Best of luck with the catering business.
trmn8r on 11/10/2011:
The previous reply brings up an interesting consideration. Would you have chosen overnight shipping if it meant two days.

The CSR was obviously ignorant and should be retrained. You are getting overnight shipping. Seems to me that they should at least apologize. Did they?
Venice09 on 11/10/2011:
I don't think that's the point at all. The OP paid for overnight shipping to ensure the parts would be received the next day, as promised! That turned out to be untrue, and Maytag won't even remove the overnight shipping charge. It was Maytag's mistake(?), and they should take responsibility. That's the point.
CowboyFan on 11/11/2011:
The op orders after normal business hours. We don't know what the part is. By the time the part is ready to ship, it is too late to send out that day. That does not mean the person who made the promise lied, only that things did not work out as planned. Paying for overnight service refers only to the manner of shipping, and does not pay extra to the company for getting it out that day.

The issue then is, having the part ready the next day, does the op want them to send it regular mail or overnight service. In this business situation, having it as soon as possible trumps the cost of shipping. The op got what he wanted, overnight shipping when the part was ready to ship.
Venice09 on 11/11/2011:
Normally, I would agree, CowboyFan. But in this case, I must disagree based on this statement from the review:

"It was after 6:00, so I asked point blank, "If I pay for overnight shipping, will I have it tomorrow?" The salesman assured me I would."

If the salesman didn't have enough information to ensure that the customer would receive the parts the next day, he should not have assured the customer that the parts would be received.
2cent-er on 01/29/2012:
Maytag doesn't sell replacement parts directly to retail consumers, so this issue is with an individual reseller-maybe authorized/maybe not..all next day's have a cutoff so obviously OP was lied to. how it's supposed to work-if you're dealing with an authorized distributor-is; if they have the part-they ship it out-if not they check Maytag's stock, if avail, Maytag ships..all based on cutoff time for next day delivery.
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Maytag Design
Posted by on
This Maytag Range is a 5 burner gas range with a see-through oven door. There are several problems with the design of this door. The first is that the door window consists of three panes of glass. The two inner panes of glass are sealed together to insulate the oven and perform nicely. the out glass has a tendency to get very dirty on the inner surface of glass.

This is caused by the fact that the oven door is used as vent for the oven. Instead of porting the vented vapors around the clear opening, the vapors pass over the surface of the glass. Since the exterior of the oven is nominally at room temperature these vapors condense with the consequent mess.

Even this would not be all that bad if the design allowed simple removal of the glass - it does not, it is difficult. It was only through a lot of frustration and searching forums that I discovered the tricks to removing the oven door and glass. After cleaning everything I went to reinstall the oven door - another problem. The specified system did not work at all. Again I had to search forums for the answer. I have always like Maytag appliances, but these are the last I buy - the quality is going downhill.
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Dangerous When Hot
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I have a Maytag range model No. merh752cas. It came with two racks. One is the usual flat style, the other drops down about 1 1/2 inches. It looks more reinforced and stronger. Wrong. Christmas day I needed to warm two casseroles so I positioned them side by side on the drop/down rack. The thing bowed and slid right off the track on the side of the oven. This could have resulted in severe burns. Not even to mentioned if the slide had continued is would have landed at least on casserole on the heating element. I tried to contact Maytag today as I am cooking ribs tomorrow. Well the best I could find was a site "Ask a Maytag Technician" They promised an answer for $24.00. is the answer is satisfactory. Beyond that I could not find a site to talk to a representative of the company. The stove is very attractive, I like many things about it. BUT both racks should be usable. It should not be dangerous with an ability to dump very hot food on the users hands, the heating element and the floor of the oven.

I think the Maytag name is rather dubious for quality at this point. Their customer service is non existent. I have been cooking over 50 years and have never had this problem with any other stove.
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Venice09 on 12/31/2010:
I'm not sure what a drop down rack is. Does it hook onto the main rack? Is there a weight restriction for the rack in the owners manual? That does sound like quite a mess, and you are lucky you weren't burned. I've never heard of anything like that happening.

I bought a Maytag stove around ten years ago, and it was built with quality construction and material. The racks and grates were heavy duty. It was beautiful, too. Unfortunately, it didn't work as well as it looked.

If your stove is fairly new, I'm sure the quality of construction and material isn't as good as mine was. Even if you speak to someone at Maytag, I don't know what they will do about it now. Here's the link to their contact page. Let them know what happened and see what they say.

http://www.maytag.com/support/contact_us.jsp
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Two failures within 33 months
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I purchased a Maytag gas range and over the range microwave in Jan of 2008. In the past three weeks both of these appliances have failed. the igniter on the oven went ($148.00 repair) and three of the buttons on the microwave are not functioning. I sold Maytag products (hundreds of thousands of dollars worth over a 15 year period) and thought they made a reliable product. they are worthless pieces of crap. Tell all your friends and relatives to avoid these lousy products.
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getoverit on 10/21/2010:
Wow - they have a lot of complaints in just the last few weeks. I'm with you. I always thought Maytag used to be reliable brand.
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