Maytag Corporation Ranges - Page 2

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Maytag Glass Cooktop Range - I hate this stove!
Posted by on
SAN ANTONIO, TEXAS -- I hate this stove. I cannot get the electric burners to stay on long enough to cook anything. I have tried to turn it on high but it continues to cut off and on. It takes forever to cook anything. It seems to get really dirty and takes a lot OS scrubbing every time I use it. The oven seems to work OK, but the cooktop is horrible. Every time someone tries to use it, they always ask, "What's wrong with your stove?" As soon as I can afford it, I am going to replace this stove.
     
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Venice09 on 2011-11-12:
Has it ever been serviced?
At Your Service on 2011-11-13:
I love my Maytag smooth top.
Venice09 on 2011-11-13:
That doesn't help the OP hate his Maytag glass cooktop range any less.
WP2008 on 2011-11-14:
Hi my name is Kyle and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Maytag.Digital@Maytag.com please include your full name, user name, physical address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on for our records. Thanks
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Dangerous When Hot
Posted by on
I have a Maytag range model No. merh752cas. It came with two racks. One is the usual flat style, the other drops down about 1 1/2 inches. It looks more reinforced and stronger. Wrong. Christmas day I needed to warm two casseroles so I positioned them side by side on the drop/down rack. The thing bowed and slid right off the track on the side of the oven. This could have resulted in severe burns. Not even to mentioned if the slide had continued is would have landed at least on casserole on the heating element. I tried to contact Maytag today as I am cooking ribs tomorrow. Well the best I could find was a site "Ask a Maytag Technician" They promised an answer for $24.00. is the answer is satisfactory. Beyond that I could not find a site to talk to a representative of the company. The stove is very attractive, I like many things about it. BUT both racks should be usable. It should not be dangerous with an ability to dump very hot food on the users hands, the heating element and the floor of the oven.

I think the Maytag name is rather dubious for quality at this point. Their customer service is non existent. I have been cooking over 50 years and have never had this problem with any other stove.
     
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Venice09 on 2010-12-31:
I'm not sure what a drop down rack is. Does it hook onto the main rack? Is there a weight restriction for the rack in the owners manual? That does sound like quite a mess, and you are lucky you weren't burned. I've never heard of anything like that happening.

I bought a Maytag stove around ten years ago, and it was built with quality construction and material. The racks and grates were heavy duty. It was beautiful, too. Unfortunately, it didn't work as well as it looked.

If your stove is fairly new, I'm sure the quality of construction and material isn't as good as mine was. Even if you speak to someone at Maytag, I don't know what they will do about it now. Here's the link to their contact page. Let them know what happened and see what they say.

http://www.maytag.com/support/contact_us.jsp
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Maytag Direct Provided Us with No Service
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BRIDGETON, MISSOURI -- Three of the four burners on our stove do not light frequently, so we called Maytag Direct. As of this morning, one of the four was not lighting. Since that time until the serviceman came this afternoon, we did not use or clean the stove at all. When he arrived, he turned on each of the four burners and they all worked. He informed my wife that there was nothing wrong, charged us $88. He did not open the top of the stove or do anything else to attempt to diagnose our problem. A complete rip-off. We have used them before, but will not use them again!
     
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Helpful on 2010-06-23:
With all respect, what more did you want to have done? I can appreciate the frustration when the problem is so intermittent. Exactly how is the service person supposed to diagnose the problem when he can't even replicate it?

Was there any offer to return if the problem was to become more frequent? I would think they may cut you a break on a return trip if the problem shows itself with more frequency.

Best of luck and let us know if you have it continue to happen.
PepperElf on 2010-06-23:
I don't see how this is a ripoff either.

I mean it's working again. isn't that the real issue, whether or not it works?

it's not like he just showed up on his own to charge you. you called him in for service, and for that, there's a minimum fee, you are paying them to check the system out, and to fix it if there is something wrong.

I know you may want to say "well he didn't do anything so I should pay him anything" but... he did do something. He responded to your service request and came out. it does cost them to do this.


plus it's always possible that in handling the system he perhaps did something that put it back into working order. sometimes "repairs" are that easy.


but hey... the bright side really is...
if he HAD done repair work it would have actually cost you *more*.
2cent-er on 2010-07-18:
that's a common problem on gas cooktops whether pilot[need to be cleaned]or sealed burners [spark ignition]the kind I assume you have. the reason they worked for him is;he knew exactly the position the knob has to be in for burners to ignite.[this is crazy but it's how they're designing them now with the ignition at the beginning as opposed to end of knob rotation]it's especially prevelent on the hi-btu burner[large]where it'll actually boom as it ignites due to all the gas build up. he could have done a better job explaining it to you but taking anything apart would have just been 'busy work'.as long as the burner gets good spark it's operator error- assuming the burners clean...if you were happy with this co; it's best to stay with them. servicers who know you only call them, will over the long haul, cut you a lot of breaks and be much more attentive to your needs.
Venice09 on 2010-07-18:
That's a good explanation, 2cent-er. Based on my own experience with gas stoves, it's right on the money. You seem to be quite knowledgeable.. and helpful, too!
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Inferior material or workmanship?
Posted by on
TORONTO -- Just bought a brand new Maytag Slide-In range Model MGS5875. The burner grate has an enamel finish. I understood the cleaning instruction to be quite specific- i.e. no abrasive material, steel wool, etc to be used in cleaning the grate. The enamel came off after less than one month (actual number of uses probably closer to 15 times since we eat out many times). I called customer service, they claimed that it is cosmetic and Maytag is not responsible for the damage. I explained to them that I washed it under a running tap with a SPONGE!

Overall, I am very disappointed with the product as this is an obvious defect in either the material or the manufacturing process- eg. not baked long enough for the adhesion process to be completed. The customer service response was very unhelpful especially when they assumed that it was my fault in "damaging" the grate.

I can't wait to see what else will go wrong with this appliance after reading all the other Maytag complaints.

I would highly recommend other consumers considering Maytag products to do their research and not let price affect their decision. I am sure the grate replacement will be over $200. (I didn't get a replacement because there is no guarantee that it will not be just as bad as the original!) I am very careful in putting my nice cooking pots over the non-damaged grate and not risk having the bottom scratched by the exposed metal.
     
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Slimjim on 2008-05-04:
Get some engine block high heat paint that comes in a spay can and repaint them to aviod rust and pot damage.
Anonymous on 2008-05-05:
the grates can be expensive.I sooooo glad we no longer do warranty work for Whirlpool/Maytag.It seemed like I was ordering grates for the same customer every other month.
baby121 on 2008-07-05:
They could have sent the grates to you..I would try calling back and speaking with someone else and then if that don't work ask for a manager..Also if the grates are a different color than black, you can request, if available, that black ones be sent to you instead..They also have touch up paint that they can send to you...The same thing could have heppened with LG or GE so don't think it is only Maytag..They are man-made and things do happen
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Defective Maytag range
Posted by on
CHICAGO, ILLINOIS -- As a small landlord and serial home rehabber, I have purchased a lot of appliances, new and used, over the last 16 years. Far and away the worst experience I have ever had is with the Maytag Performa range I purchased new in the spring of 2004 for my own personal use. I am writing both to warn others not to buy this range and to suggest a possible avenue for redress -- see page 5 of May 2006 Consumer Reports!(more on this below).

After a year and a half the oven stopped working, and I was told that the electronic control panel needs to be replaced. The store I purchased it from (Abt Appliance, a major name in Chicago) not only refused to stand behind its merchandise but falsely informed me -- twice -- that the one-year warranty had expired. In fact, there is a five-year warranty on the part, but not on labor, according to Maytag.

I am not finished fighting with both Maytag and Abt over the issue of paying for the repair costs for this obviously defective product -- since when is it normal for a year and a half-old range to stop working? Normally, people replace still-working ranges after one or more decades of use, because they want something newer, for esthetic reasons.

However, after reading consumer reviews on this and other websites, I am now very concerned that my defective Maytag range may also be a fire hazard. Because I don't use it all that much, I have never used the self-clean function that seems to be the cause of Maytag range fires, and now I am afraid to do so. This strikes me as simply unacceptable in consumer appliance.

Although my complaints to the store and manufacturer have, so far, not been satisfactorily addressed, I am hopeful that I may get somewhere with the four-year implied warranty of merchantability on the store's part, which Consumer Reports discusses on page 5 of its May 2006 issue.

Initially, I was concerned that I would potentially be facing a series of expensive and inconvenient repairs, if the electronic control panel keeps failing. Now, however, I am more concerned that my range simply may not be safe, if the self-cleaning function is ever used.

From what my trusted independent appliance repairman tells me, Maytage ranges are particularly unreliable. Is anyone aware of a class action or other litigation that has been brought over Maytag ranges? I have heard of the litigation over Neptune laundry appliances, but am not aware of other cases.

I can be contacted at attorneyjournalist@hotmail.com, if anyone has information about lawsuits over Maytag range models, or would like more information from me.
     
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Anonymous on 2006-04-19:
interesting.
Slimjim on 2006-04-19:
The heating element fires that have been sporadically reported are contained in the oven and rarer than you may believe. The range is safe. The electronics, well that would have been nice not to need replacement in less than 2 years, but it is a point of failure on all brands and doesn't indicate a specific defected product as a whole. Any Maytag product comes with at least two years on parts. That board is covered and you should only be responsible for labor. Definitely the lesser of two evils here. Call you local Maytag factory service number and set up an appointment with them, first confirming the warranty.
Anonymous on 2006-04-20:
Slim, where did you find that tech report?
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Mysterious F1 Code
Posted by on
The electric range/self-clean oven was purchased in 2000. Three years later, during cleaning,it started beeping,the F1 code flashed and the cleaning action stopped. Since the warranty was up I decided to take a look inside the oven. I undid the two screws holding the temperature sensor in place and looked behind it. There was nothing there but the wire to the sensor so I reinstalled the sensor, tried the self-clean operation again and it went through the full cycle. The range/oven has worked fine ever since, until about a month ago (Mar,2006) at which time the same problem occurred. Once again I unscrewed the sensor and then screwed it back in place and the problem was fixed. It must be some kind of a grounding
problem????

     
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Anonymous on 2006-04-13:
Seems like you've found the likely source of the problem. While grounding problems aren't "unheard of," they certainly are unusual.
viperpa33s on 2006-04-13:
Doing a search on Google, it seems your not alone with this problem. I would contact Maytag to find out what is causing it. Something could be faulty or it could be a bigger problem.
Anonymous on 2006-04-13:
It's also likely that the mere unplugging of the unit reset it. Next time just try that first.
Anonymous on 2006-04-13:
Finally! (tr) (LOL)
Anonymous on 2006-04-13:
Good call Sheriff! That's why you're on my trusted list.
Slimjim on 2006-04-14:
I wouldn't go patting sheriff's back pirate. You were actually closer. Troubleshooting releases have the F1 code anomaly in two year old or less models link directly to sensor wiring. The poster did exactly what had to been done to reset it, and this does seem to happen to others.
Anonymous on 2006-04-14:
In a round-about way, you're agreeing with me and Sheriff, I guess you expect gratitude for that, strange.
Anonymous on 2006-04-14:
It's also likely that the mere unplugging of the unit reset it. Next time just try that first.
Slimjim on 2006-04-14:
I'm agreeing with the tech report, especially since it worked for the poster. Nothing in there about unplugging it and plugging it in to reset it.
Anonymous on 2006-04-14:
Why is the sheriff repeating his initial post?
Slimjim on 2006-04-14:
Why would I expect gratitude from you pirate? That was a pretty stupid statement. In fact, it is just that we've come to expect from you, and you never disappoint.
murf on 2006-04-15:
I have had the same problem with the stove giving me a "code." As I recall, mine shut down after using both stoves at once. Maytag told me to trip the circuit breaker (I suppose basically the same thing as unplugging or reconnecting the sensor. Well, it got the stove back online. NOW, I am having a problems with ALL 4 burners not wanting to get hot enough to boil water (for pasta.) Repair man has been out 3-4 times. I'm wondering if it has something to do with the upper stove being on at the same time I'm boiling water. These Maytags are a pain in the watuzie.
Anonymous on 2006-04-16:
It's also likely that the mere unplugging of the unit reset it. Next time just try that first.
telecomtim on 2006-12-24:
I have had this problem 3 times now. The first was when our Gemini was just a few months old - the repairman replaced the sensor in the upper oven. The second time the circuit board was replaced. This time both ovens are on the fritz and it's Christmas Eve, with 10 for dinner tomorrow. The stovetop still works and we bought an electric roaster oven for the meat. I googled for a fix and tried your suggestion to no avail. Maytag will hear from me on Tuesday!
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Gas Range Model MGR5750
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I purchased a new Maytag gas range 4-30-99 and it has never worked correctly. The burners pop when turned on and off. There is a gas smell when it is on. The third time I cleaned the oven the door would not unlock. It took three weeks to get a repairman to fix it by putting in a new electronic control. After one year the inner oven glass broke and I had to pay for the repair. It was inside? two pieces of glass and it was MY fault it broke! When the oven is on or the self-cleaning is on the upper stove and back splash on the wall are covered in black soot?? Now the oven won't come on when you turn it on for one hour to half a day. We have unhooked it and it will be junked! I paid $745.48 for this range and today went to Sears and bought a new electric range so I can cook again! They used to have the best now they have the worst! The service is also terrible and I am tired of being cheated! I will do all I can to encourage others to stay away from Maytag products!
     
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use2becust.svc.rep on 2004-07-14:
Some people never learn. Please read the use and care manual on your new appliance. This time if you do you might learn how to use a stove.
JCRichfarms on 2004-09-19:
I have had no problems using a range for the last 50 years until I acquired a Maytag!!
NTL1991 on 2011-10-09:
I have had this gas range for about 14 years now and I have not had a single problem with it. The paint is in great shape, the self-clean function still works excellently, and all of the original igniter still work fine. I used it personally for about 5 years, and since then it has been in my rental property.
Venice09 on 2011-10-09:
My Maytag top of the line gas range was a disappointment in many ways. It stopped working shortly after the warranty expired. I decided not to invest any more money in it and just buy something else. I bought a basic model range with the features I needed and it's been working great for the last five or six years.

NTL1991, quality has deteriorated tremendously in the last 14 years. I would hold on to that range for dear life,
At Your Service on 2011-10-09:
I have a Maytag range that I absolutely love. I recommend it to anyone.

Wow -- this is an old post to be commenting on.
Venice09 on 2011-10-10:
I just noticed this review got 25 helpful votes. I'm pleased to see that a lot of people agreed with the OP and/or heeded the warning.
jktshff1 on 2011-10-10:
Ya'll also notice this post is 7yrs old
Venice09 on 2011-10-10:
I noticed, jkt. It shows that this is an ongoing problem. Not only haven't things changed in the last seven years, but they've actually gotten worse!
jktshff1 on 2011-10-10:
HaHa!!!
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Two failures within 33 months
Posted by on
I purchased a Maytag gas range and over the range microwave in Jan of 2008. In the past three weeks both of these appliances have failed. the igniter on the oven went ($148.00 repair) and three of the buttons on the microwave are not functioning. I sold Maytag products (hundreds of thousands of dollars worth over a 15 year period) and thought they made a reliable product. they are worthless pieces of crap. Tell all your friends and relatives to avoid these lousy products.
     
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getoverit on 2010-10-21:
Wow - they have a lot of complaints in just the last few weeks. I'm with you. I always thought Maytag used to be reliable brand.
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Maytag Electric Range
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My Maytag electric glass top range is less than 3 years old and the top of it is all marred from pots being used on it. IMAGINE THAT! The scrathing will not come off but the finish on the black top has!
     
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Alain on 2010-04-14:
Needs more information. Were the manufacturers recommendations on cleaning and maintenance followed, for example?
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Electric Range
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CAMPTON, KENTUCKY -- I bought an electric range about 9 months ago, 1 week the oven stopped working. I called the company they told me they would be to fix it the next day, but what next day? I haven't seen anyone yet. I called them again they give me phone number to call and give the repair man directions to my home. I called them, they said sorry we haven't received the work sheet yet. I have been using a small oven to bake bread in. This is not fair, why do they not fix it?

Is there some thing else I should know or do? I really need my oven.


     
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Anonymous on 2007-09-19:
Where was the unit purchased?Can you call them?
Is the bake element broken?

Maytag's # 800-688-9900.try this number,ask for a local shop in your area,Do not accept A&E service,they are terrible.
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