SOUTH DENNIS, MASSACHUSETTS -- In October 2003, I paid $722.95 for a Model MER5765-QAW electric range. The oven door handle fell off this month, October 2006 ... a bolt holding the handle to the stove on one side broke in half. This stove is used by two senior citizens and no children, therefore no misuse or abuse.
I called the dealer where it was purchased and they offered nothing except a repair bill as follows: Replacement handle $36.95 (plus tax), $38 flat labor rate, $69.95 charge for a Service Call (5 - 6 miles distance). I had no choice but to pay this bill since the door needed to be removed in order to replace the handle and I have no one that is handy or able to do this type of service.
I have a MAYTAG WASHER, DRYER, DISHWASHER and STOVE because I THOUGHT Maytag quality was worth the extra cost of purchase. To have an oven handle break off is comparable to having a door handle of a vehicle fall off after 3 years.
I did contact Maytag customer service and their only comment was "It's not within the warranty time frame." No help there. The dealer, whom I think is endorsed by Maytag, was also of no help except to say that they would obtain the handle for the stove and send out a repairman... at a total cost of $146.79! Most agree that the "handle should not have fallen off ..." but no one is willing to accept responsibility for its cost. I WILL NOT BUY MAYTAG PRODUCTS IN THE FUTURE ... my refrigerator is due to be replaced. AND I'll be certain to share my unhappy experience with others.