Maytag Corporation Washers - Page 3

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74 reviews & complaints.
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Maytag Corporation
403 W 4th St N
Newton, IA 50208-3026
1-800-688-9900 (ph)
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Maytag HE Top Loader Washer SUCKS!
Posted by on
Rating: 1/51
PHOENIX, ARIZONA -- I bought a new Maytag HE top loader washer with the blooming effect!! The salesman said it was the best deal! BUT it Sucks!!.. it does not move the clothes so it does not clean correctly and because the clothes stays in the same spot throughout the wash cycle, they come out WRINKLED! WRINKLED!! Even another rinse cycle with softeners does not take out the WRINKLES..I had to IRON out the wrinkles.. and Lowe's won't exchange or return. MAYTAG CORPORATION is a JOKE!!,,,,DON'T BUY APPLIANCES AT THE HOME IMPROVEMENT STORE!! AND DON'T BUY MAYTAG!! They no longer are a TOP Company.
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Steve-n-NorCal on 06/22/2012:
Is that the FAV model? If so I agree those machines sucked
danie1442 on 06/22/2012:
It sounds as if you should have read into that machine and reviewed your choices before you went to the store. The sales people will try to sell you anything. Knowing what you want is how you arm yourself to deal with this.

I could understand why they didn't take it back. It isn't defective it is just a lousy design. I don't think Lowe's should have to eat it just because you changed your mind after using the product.

You are asking the company to have to deal with a used item? They would be taking a lost. How is that fair to them because you did not read into the appliances before you went to buy it. That machine is not cheap either.

I would say that if anyone is in the market to make a purchase that big (or smaller) they should research it. Don't let a salesperson decide for you. The saying "knowledge is power" is still true today.

Just think, you buy a car, keep it for however long and then call the dealership and say you want to return the car because it doesn't live up to your expectations. If they did take it back, it would cost you.
KevinTX on 06/22/2012:
Interesting, I always thought the 'Blooming effect' was associated with televisions, not washers. Hmmmm.

Be weary of salespeople, I have a rock that I an sell you with the 'weighting effect.'
WP2008 on 07/10/2012:
Hello ildelgado. My name is Melanie and I am a representative with Maytag. We apologize about the frustration you have experienced with the design of your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (ildelgado), your phone number, your address, the full model and serial number, and email the requested information to We would be happy to review your concerns further. Sincerely, Melanie.
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Bravos X500X worst washer EVER
Posted by on
Rating: 1/51
Bought this washer and matching dryer at Best Buy Oct 2011. At first it seemed fine but after about 6 weeks, started noticing white residue all over dark clothing. As I wear mostly dark colors this is totally unacceptable. I use only HE liquid detergent and fabric softener in the appropriate measures.

Using extra rinse for every load but doesn't help. Use the Afresh product recommended by manufacturer regularly but all to no avail. Shocking that Maytag would sell such an inferior product. Always thought they had a reputation for quality which played a part in my buying decision, but would never purchase another product from them. Was $650 on sale and consider this the biggest waste of money ever. DO NOT BUY BRAVOS WASHERS! If you have a problem you'll get nothing in the way of assistance from their laughingly called Customer Service.
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Venice09 on 03/10/2012:
I think it's common knowledge now that Maytag no longer has the quality or customer service that built its fine reputation. I'm sorry you didn't do some research before buying the washer because you would have known to avoid that brand.

It sounds like you've already contacted customer service to no avail. There is probably nothing they can due to remedy the problem and just expect you to live with it. Have you tried going back to Best Buy and explaining the situation to them? Maybe they will let you exchange the washer for something different or help you get assistance from Maytag.
GenuineNerd on 03/10/2012:
If you want a "good" Maytag, maybe check used appliance places or classified ads, and find a used (pre-Whirlpool) Maytag top load washer from the 1970's or earlier, and pay to have it repaired if need be. Those old Maytags were real workhorses...not like the planned obsolescence made today. And because so many were made that used a similar design, parts and service should still be easy to find.
Venice09 on 03/10/2012:
Excellent advice, Nerd! My original washing machine (Kenmore) from the 70's was also a workhorse. I stupidly gave it away because I wanted a new one. One of the worst decisions I ever made. I'm convinced it's still out there somewhere in working condition.
GenuineNerd on 03/10/2012:
Even Whirlpool used to make good washers. The quality and reliability went down when the amount of electronics used in them went up. Too many things to go wrong. Give me old fashioned knob controls anytime. Sears Kenmore washers were made by Whirlpool.
Venice09 on 03/10/2012:
My original Kenmore washer might have been made by Whirlpool. I'm not sure. But my second one was definitely made by Whirlpool, and it didn't work as well as the first one. I think that was sometime in the early to mid '90's. It was when washing machines in general were starting to become less reliable.

I agree about electronics and avoid it as much as possible. Too much to go wrong, and too often the fix is unknown or parts are not available. Too much of a gamble. I know I'm old-fashioned, but I prefer to stick with what I know works.
ok4now on 03/11/2012:
What's really amazing is the high prices for Maytag, Whirlpool and Kenmore. Buy the washer/dryer combo and you're out $2K, before the mandatory extended warranty. What's interesting is these brands are the most complained about. I'm with Venice & GenuineNerd on this one, simpler is better. Forget the bells & whistles, the older machines were built well and lasted with very few problems.
SpeedQueenforever on 03/11/2012:
Electronics are great until you start to have problems with them. Then you worry each time that you start your washer that something is going to go wrong. This is how you start to think, because it's happened to you before.

I bought a Speed Queen Commercial Top loading washing machine with two speeds. The second speed is for the gentle cycle. It's model #AWN412SP111TWO1

I used to own the Whirlpool Cabrio, which I sold practically new even though I had owned it for several years, as almot everything on it had been replaced after it had failed.

It didn't take me long to adjust to the older technology of the top loader again, especially because my clothes were coming out whiter and brighter. They actually get clean now.

My washing machine came with a full 3 year warranty. Also, you can't just find Speed Queen's sold everywhere and I was told, that's because they want to be in control of who repairs their washers and dryers. This company has so much common sense and laundry appliances are the only things that they manufacture so they can keep the quality in.

I use Original Tide HE in my washing machine. I was told by the Tide peole that it's for all temperatures. I add it before adding the clothes one at a time around the agitator. Guess what? I'm actually able to do about the same size load that I did with the Cabrio.

My laundry doesn't come out of the washer sopping wet like it did with other top loading washing machines. They come out just right. They're not spin as dry as with the Cabrio, but my clothes don't come out a wrinkled, tangled mess either like they did with the Cabrio. I can actually go alittle more green and hang up most of the clothing that I wash, because it's barely wrinkled.

Also, my dryer does not take any longer with each load of towels or other laundry that I dry, than it did with the laundry that came out of the Cabrio.

With my Speed Queen washing machine, I wash with the confidence that something electronic isn't going to fail. I also have the confidence that my clothes are getting clean and my whites are white again. Something I hadn't seen in years. w

When my dryer needs to be replaced, I'm replacing it with a Speed Queen.

My advice is to either buy a new Speed Queen or look for an old Maytag if you want a quality made washing machine. I wouldn't take a new Cabrio if someone gave it to me or any other washing machine on the market today that isn't a Speed Queen. I just got tired of wasting my money on appliances that didn't last. I have a full 3 year manufacturers warranty with my washing machine.
WP2008 on 03/20/2012:
Hello alaraisondetre. I apologize about the concerns you have experienced with your washer. If you would like us to review your concerns further, please email us your name, address, phone number, site we contacted you on, and the full model and serial number of the washer to We look forward to hearing from you. Sincerely, Melanie.
Venice09 on 03/20/2012:
For the record, I am not SpeedQueenforever!.. But I hope I get the opportunity to write a similar comment very soon because it states all the reasons I plan on buying a Speed Queen top loader. Just waiting for the old washer to surrender and die.
beverly on 12/17/2013:
My advise...stay away from Maytag....white residue all over dark clothes...silly remedies from customer service....was now told to call repairman, but will charge if not due to part failure...also unable to use fabric softener in machine....must use Downy ball with this machine and it does not empty completely...when removing clothes fabric softener spills on items and they have to be rewashed...washing clothes is now a CHORE with this new Maytag Centennial.Buy another brand,,at least for the customer service.
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Posted by on
Rating: 1/51
Bought this $800 washer with the matching $900 dryer. Also bought the $230.00, 3 year extended warranty (Assurance) from Maytag.

This washer lasted just 18 months. The Maytag warranty is just 1 year so the 3 year extended warranty is in effect for just 6 months.

Maytag knows about the bearing failure problem so they discontinued the 4.5 cf drum/basket and went to a 3.9 cf drum/basket but it is the same model #.

The cost to repair is too much so Assurance (the $230, 3 year warranty company) will only give us $446.00 to buy a new washer even though a new one from Sears (where we bought the first one) is $855.

I will NEVER buy another Maytag (or Whirlpool, owner of the Maytag line) and I will NEVER buy another extended warranty if Assurance is involved. I would advise you the same.

Read the fine print of the extended warranty. The front page (from Maytag) says, in large type, that if it can't be repaired it will be replaced. The fine print on the back has the % they will give you for replacement. Legal THIEVERY! BUYER BEWARE!

ADDED BONUS. Now we have a washer and dryer that are not matched. Functional but looks weird.

BTW. It's just 2 of us and we do 2 loads of laundry per week and they were average loads. No real large, heavy loads. Our cost for 18 months use of the washer was over $32/month ($800 + $230 - $446). Much cheaper to drive to the laundrymat.
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GenuineNerd on 02/19/2012:
$446 could buy you a basic top-loading washer with proven reliable knob controls, and little else to go wrong. The expensive washers, with their control panels, motherboards, weak bearings, etc. tend to have too much go wrong with them.
Venice09 on 02/19/2012:
The reason you got 18 months out of the washer is because the usage was less than average. With average use it probably would have broken right outside the warranty period. It's called planned obsolescence, and it's real. Some people are fixated on the word "obsolescence", but in the case of appliances it means that they are designed to no longer function after a certain amount of time. The strategy of combining planned obsolescence with the push for an extended warranty is very common. They get you one way or another.

Listen to GenuineNerd. That is sound advice.
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Still Waiting on my Maytag Washer to Work
Posted by on
Just venting my anger at the Maytag washer I bought March 3. To this day May 1, I have not been able to use it. I have been washing my clothes by hand. Had a brand new transmission installed as my other review stated. Now I am waiting on a lid lock to be replaced. I hope this solves the problem, because if it doesn't I am dumping this washer even though I do still have payments on it.

To me if it doesn't work after this last service visit I am going out to purchase a new washer. I'd like to have one that works. It will not be a Maytag. If you are in the market for a new washer please consider anything other than a Maytag.
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trmn8r on 05/01/2011:
So this is the "Centennial" model? lol.
Venice09 on 05/01/2011:
Where did you purchase this washer? If you were never able to use it, did you try asking the retailer for an exchange?
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Bad Product and Bad Customer Service
Posted by on
Never in my life will I purchase any product from Maytag. I purchased my washer in the fall of 2005 from a Sears store. From the moment they installed it, it was loud and it moved all over the place as it cycled. I was told that this was normal as far as the noise, and that my floor was probably uneven as far as the moving. I adjusted this and it still moved, and we constantly had to rearrange the clothes in the tub to make it spin half way normal without wanting to shake and wobble all over the place. Unfortunately, we didn't take it back like we should have, figured it would be a major hassle, and the warranty for service ran out. We had a repairmen check it out and he told us it left the factory with a defect, and that he could lessen the wobbling but couldn't correct it entirely. Cost: $100.00 plus tax. This was almost 2 yrs after purchasing it. Last week it quit working, called another authorized Maytag repairman, he came to my house, and in less than 3 minutes he said the transmission was shot! Cost to me for that: $65.00 plus tax. So they install a new transmission in it, the part was warranted so it was no charge to me, but labor was $175.00 plus tax. I originally paid 375.00 for the washer, which is barely 5 yrs old now. Now I've paid almost the same exact amount in the past year, to get the thing running again. Now when it spins, the noise it makes is so loud, and it makes all kinds of clicks and clanks. When I tried to express my displeasure with the customer service people over the phone, the lady was very rude and short with me, and she interrupted me 2 or 3 times. Worst customer service I've ever encountered in my 53 years. If I ever have to purchase another appliance it will be Bosch, LG, or Samsung. I purchased a Maytag washer and dryer in 1982, and they lasted for over 25 years.
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Venice09 on 11/09/2010:
It's not your mother's Maytag anymore, and neither are all the other brands. Don't be fooled into thinking you can find something better. Instead of choosing a certain brand, research the specific models you're interested in. That's the best way to increase your chances of getting something decent.

By the way, I had the same problem with my Maytag top loader. After a year of arguing with Sears, they finally replaced it under the lemon clause in the extended warranty. I wouldn't count on that happening again though.
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Bravos... I Hate My Washer
Posted by on
I hate this washer. Traded my Whirlpool frontload for this !!!

It does not give you enough water to wash a load and I have to spend about 5/10 minutes working to untangle my twisted/knotted items. If you wash long sleeve shirts and sleep PJ's in the same load you have a real puzzle....not good.

Forget about a comforter! Not going to happen. We are now going to use quilts and electric blankets. Doesn't sound like energy saving to me.....

Just give me an old fashion washer and allow me to control the water level, speed and temp….If I need to use really hot water……I expect to be able to do that!!!!!

If I am out in the garden and get my clothes are really dirty I should be able to select a water level to fit the load condition..... NO, NO, NO......."THEY" know better....

This thing controls my life and I hate it!!!!! I will be dumping this washer (new 1/2010) and find a good old fashion machine that will allow me to decide how I want to do my laundry.... on Craigslist....

I am so sorry I bought this machine.
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Venice09 on 08/14/2010:
I am sure someone will try to convince you why you should love your washer or that you are using it incorrectly, but you don't sound like the type to be brainwashed.

I would never want a washer with a mind of its own. That's what I love about the old-fashioned ones. I can control everything to suit each load. Thanks for the warning. I guess Bravos is not for me either.
Helpful on 08/14/2010:
I am very curious. By the way you've made your review sound, you like the Whirlpool Duet (front load washer) that you've owned in the past. Yet there are complaints you've listed which are the same between both units. For example, BOTH use approximately twenty-five percent of the water compared to the traditional top load design, giving the user much more space for their laundry. NEITHER use the central agitator system from the older models, making it less harmful for the fabrics. EITHER can use HOT water and can even use a STEAM cleaning cycle. This, alone, makes it nice for fabrics and stains that are harder to clean. And very truthfully, even a smaller 4.2 cubic foot Bravos can handle the cleaning of a king sized comforter. This is something that no traditional washer could even attempt.

By all indication, one of your main sources of difficulty may be the settings you're using to clean certain items. It shouldn't be much different than your Whirlpool front load, but is considerably different from a traditional top load. I would take the time to contact the retailer you've purchased the unit(s) through and have one of their specialists work with you. It really may save you a lot of frustration.

If you do sell your Bravos washer, getting a more traditional style, you may also wish to sell and replace your dryer. Dryers designed for a more energy efficient washer do not have to handle as much moisture, as the washer does this for them. The result is nice, in that it doesn't have to heat or cook the fabric to a dry level. By not using such a high temperature, the fabrics tend to last longer. When using a traditional washer, however, your laundry is exposed to a great deal more water and comes out of said washer very, well, limp wet. As a result, a matching dryer needs to use much hotter temperatures to dry the laundry. By mismatching the units, you'll never have satisfactory results. The dryer will have to do a lot more work to accomplish the moisture levels.

After speaking to the retailer you've purchased the equipment through, if you still want to sell the washer or pair, let me know. Depending on the area of the country you're in, I can give you an idea of the price(s) you could reasonably ask for. I'd love to help in any way I can.

All the best and thank you so much for posting.
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I Am Very Dissatisfied With The Maytag Bravo Washer
Posted by on
I have had problems with it after only having it for 3 months. I have had 3 service men from 2 different companies to my home and have made numerous phone calls to the customer care center with no success of having this washer replaced. My clothes have what looks like oil streaks on them and my whites are now a dark grey and can not be cleaned. Also, my clothes come out of the washer the same way I put them in there and one leg on pants are always completely dry and haven't even been washed with all the dirt still intact on the pants. After a recent call to customer service the supervisor told me he would send me a check for 50 dollars to go to the laundromat..Seriously! This is customer service?! They have extended my warranty twice giving me an extra year. I was told the warranty only covers repairs and not returns. I would think it would be cheaper for Maytag to replace my washer then to continually replace parts.

This last service guy that came out is now replacing the outer plastic bin, the inner basket, the water pump and hoses. The first company replaced the water leveling valve. That leaves only the outer shell of the washer that needs replacing...Hmmm, sounds like I got a defective product and they don't care. I would never recommend Maytag Bravos if it were the last washer on earth!!!
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Venice09 on 07/17/2010:
I went through the same thing with a different Maytag model. Instead of replacing it under the lemon law clause in the extended warranty, they attempted to repair it over the course of one year. They just kept replacing parts until they finally ended up rebuilding the entire machine, at which point it still did not work properly. It had to have cost more for all those parts and service calls than it would have to just honor the warranty and replace the washer.

You're not only out the cost of the washing machine, but your clothes are either not clean or ruined. Who in their right mind would think that was acceptable or make any excuse for an obviously defective appliance that apparently cannot be fixed?

My only advice would be to check your warranty thoroughly to see if it contains a lemon law clause. Don't depend on the information they give you about not qualifying for a replacement. If there is a lemon law clause in the warranty and you have met all the requirements for a replacement, stay on top of them until they honor it. It won't be easy or quick but be persistent. Don't let them wear you down.
Helpful on 07/18/2010:
Is there a chance, racinmom, that you can post the models you've purchased and the retailer you've purchased them through?

Someone else was complaining of a problem, with a similar request just the other day. Generally speaking, RA (return authorization) numbers are only given through the retailer. The transaction occurs with the retailer and the retailer has a certain amount of margin or markup within the price you paid. Even though it seems frustrating, you should understand that most manufacturers require three chances to service A particular problem. By the fourth time, they are usually willing to authorize this coveted RA number. Along with this, keep all the documentation to each service call. It's a big help, usually, if you're scheduling these calls through the retailer, but not a necessity.

The current models of Bravos are MVWB750 and MVWB850. These are both huge tubs, 5.0 cubic foot I believe. They use a similar showering process to launder the garments within the tub. This has become a very popular option within the high efficiency washer industry. Whirlpool has a similar design within the Cabrio line, GE has their product line and LG just released a new product line called Wave. All of which are actually really good products within their own right, but I wanted to make sure you didn't become unhappy with them with this showering process. This process definitely does not submerge laundry within water and, therefore, the process of soaking laundry is not the same. Many people just have a difficult time understanding this, so even in a perfectly working unit, they feel the washer is not getting their fabrics clean. Scientifically, they clean much better, but that becomes that much more detailed.

So, again, with all of that said, post the model numbers and retailer. It may not be of additional help, but it may also be the solution.

Look forward to hearing from you.
Venice09 on 07/18/2010:
You have peaked my curiosity, Helpful. You stated, "This process definitely does not submerge laundry within water and, therefore, the process of soaking laundry is not the same. Many people just have a difficult time understanding this, so even in a perfectly working unit, they feel the washer is not getting their fabrics clean. Scientifically, they clean much better, but that becomes that much more detailed.

So, how do you explain the OP's description of the clothes, to wit:

"My clothes have what looks like oil streaks on them and my whites are now a dark grey and can not be cleaned. Also, my clothes come out of the washer the same way I put them in there and one leg on pants are always completely dry and haven't even been washed with all the dirt still intact on the pants."

Do you consider these clothes to be clean, scientifically speaking?
2cent-er on 07/18/2010:
I'm not a big fan of this particular washer but this problem appears to be more operator error than defective unit. to wit;I fail to see how repl the basket et al is going to resolve your problem. sounds more like we don't know what to do so we'll throw parts at it until she gives up or problem goes away. most, not all, warranty/contract servicers are the low bidders. what's that tell ya?.. I think you need to carefully read your owners guide as to proper detergents,water,loads,etc..the reason they all[manf]don't take them back is because the money for service and exchanges comes out of two different pockets and sales, where the charge back would be-rules. once they sell it-service owns it and as dopey as it sounds it's cheaper[accounting wise]to rebuild it a few times over.
Venice09 on 07/18/2010:
I had forgotten this, but now that you mention it, I remember that one of the techs (a manager) that tried to fix my washing machine told me that if it was replaced, the money came out of service's pocket, and that since they had to make service calls anyway, they really didn't care if they had to keep coming back. Well, it might have been to their benefit not to replace the machine, but it certainly didn't do me any good especially since I had paid for an extended warranty.

I have to ask you though, if you think the problem with this washer is due to operator error, just how complicated is it to use? There are a lot of complaints, and it's hard to believe that so many people are using the washer incorrectly. And if they are, is it really a good to design if that the average person can't seem to use properly? Are the techs trained in how to use these washers? Because they don't seem to be able to get them to work properly either.
Venice09 on 07/18/2010:
Meant to say: it really a good design if the average person can't seem to use it properly?
racinmom on 07/18/2010:
Helpful, the model number of the Maytag Bravos wssher I have is MVWB700VQO purchased at Home Depot. Thanks for your advice.

Venice09, thanks for the support. I have been doing laundry for many years, it doesn't take a genious to work a washer or read the manual on the proper way to use it. It's not that complicated to use and I have the instruction hanging from the shelf above the washer as to make sure I use it properly.

2cent-er... this is not due to operator error since I have been having problems as well as others with this washer. I will not just give up and let them get away with not replacing this defective washer and it is clearly defective. I use the detergent and softener specifically for this washer, I.e HE products and I have read the owners manual thoroughly. If they think I will just give up they have another thing coming.
Helpful on 07/18/2010:
Thanks for the reply racinmom. Just to clarify, you're definitely having some sort of problem with the machine. With that said, a lot of people which purchase these new high efficient washers don't understand the process by which they clean. Because they don't get as much water within the tub and the laundry is not submerged within water, several people then complain that the laundry cannot or does not possibly get clean. Not knowing what you had been explained to by the machine, I thought it advantageous to explain.

Unfortunately, the model you've purchased was a closeout and is no longer being produced by Maytag. The model you have is a 4.7 cubic foot tub and the new models, as I've indicated, are 5.0 models. Most all retailers, within the last few months, were helping Maytag to close out this model by offering special pricing and additional rebates. By all means, that doesn't mean you shouldn't be taken care of. It's just a statement of fact and makes the process of re-selection a little different.

Home Depot, I believe, uses this same "three strikes and you're out" procedure on declaring a lemon. They basically want three tries to fix A SINGLE SPECIFIC problem with the unit. This means every time the unit is scheduled for service, the problem has to be verified. By the forth verification, the unit should be declared unrepairable and Maytag is willing to issue the RA number to Home Depot. Home Depot should then issue you a credit for the amount of the washer, less any rebates and allow you to reselect into another unit.

Keep good documentation of the service calls, as it sounds like you already have, and then contact Home Depot.

Best of luck and let us know how things go.
Venice09 on 07/18/2010:
I'm having a lot of trouble making sense of this. Is there an insinuation that the user of a washing machine does not know the difference between clean clothes and dirty clothes? Explaining the cleaning process is not helping to clean the clothes. If they are coming out of the washer with oil streaks that were not there when the clothes went into the washer, I think it's safe to say that something is wrong and it has nothing to do with user error and everything to do with the cleaning process.

I still say the people who design these machines do not actually use them because if they did, they would know the design is flawed.
PepperElf on 07/18/2010:
that explains why mom always tells me not to overfill the machine
Helpful on 07/18/2010:
Actually, Pepper, overfilling a washer is a lot harder to do on one of these new high-efficiency units. On older, traditional top load washers, that is absolutely correct. The units would have a transmission within them that could be damaged in a very short period of time. Anyone with a TRADITIONAL top load design should never put any more laundry in it than will fit in HALF the tub. Any more can do damage and will lead to a shorter life span for the unit.

Besides not having to worry about the transmission on these new units, the tubs are able to handle OVER 5 cubic foot of space.
Venice09 on 07/18/2010:
That may look good on paper, but it's meaningless if the clothes aren't clean. Read the review.
racinmom on 07/18/2010:
Helpful, thanks you so much for all the "helpful" advice. I will be contacting Maytag's corp office on Monday and then I will contact Home Depot.
Venice09, I will continue calling them until I get satisfaction. I have shown the 3 servicemen what my clothes look like and none of them seem to care, they just replace part after part, which is ridiculous. I am serious, my families clothes are actually disgusting. When the last service guy came out and removed the outter plastic bin, there was rust and black stuff on the bottom, which makes me think there is a defect in this washer and I am very leary about continuing to use it.
Venice09 on 07/18/2010:
The black stuff is probably mold. And yes, it's disgusting.

I'm rooting for you!
Helpful on 07/19/2010:
You are more than welcome. Best of luck.
racinmom on 07/19/2010:
So I got a phone call from Maytag this morning, my inner basket is back ordered til whenever??!! so I could be waiting at least another 2 weeks with the only response to me being...We want to help you anyway we can and will send you a ck for 50 dollars to go to the laundramat.:( You've been a loyal customer and we want to do everything we can to help you....THEN REPLACE MY WASHER!!!!! I will be calling the Corp Office today as well as Home Depot,will update you with that call later lol
racinmom on 07/19/2010:
Got in touch with the store manager at Home Depot, the "three strikes and you out" policy is for the same occurrence with the same problem, but after explaining to him that it is the same problem, he agreed with me and is contacting Maytag to see if he can get the washer replaced and get a RA...Thanks Helpful, I am so glad I posted "my 3 cents" :) and got your help. thanks to everyone for all your advice. I will keep you all posted on the outcome and keep your fingers crossed I get this thing replaced!
Venice09 on 07/19/2010:
My fingers are crossed, too. You have suffered long enough. You should not have had to go through all of this to get your warranty honored.

It took four or five strikes to get my washer replaced, and they had to all be different. The belt alone was replaced at least three times, but it only counted as one strike. And the belt wasn't even the problem, it was just the easiest thing to replace. So they kept doing the same thing over and over even though it was doing nothing to fix the problem. Considering the reputation Maytag washing machines used to have, its decline makes them the biggest disappointment in the industry. It is the one brand I will actually never buy again. They should have stuck with washing machines. They bit off more than they could chew, and it ruined their reputation.
racinmom on 07/19/2010:
Their reputation has seriously gone to pot. I will never buy Maytag again. My niece works for Home Depot, she can't do anything for me of course, family, but she believes contacting the store manager at my local depot may have helped as well as contacting Maytag's corp office, which I will be doing tomorrow. Thanks Venice :)
Venice09 on 07/19/2010:
Don't stop until you get what you paid for. Some people might just give up out of sheer frustration and inconvenience, but that's exactly what these companies hope will happen. Consumers need to fight back.
Helpful on 07/19/2010:
I'm really glad I could be of some help racinmom.
Venice09 on 07/20/2010:
How did you help? Racinmom is right back where she started. But you never know, miracles do happen. My fingers are still crossed that she gets what she paid for.
racinmom on 07/20/2010:
Well actually Helpful gave me the info to contact Home Depot to see if I could get them to get an RA from Maytag, which I didn't think Home Depot could do anything.
You on the other hand have been very supportive and helpful from the beginning Venice and have kept me going on this and I am right back where I started, being told Oh well! They have the attitude as if, well we got ur money and there's nothing you can do about it and we don't have to do anything to help you either, well except to replace every flippin' part under the sun. I will not stop until they are held accountable for replacing this washer. You are so right, people just get so fed up with being told no and end up putting out more money then they should in repairs because Maytag won't take responsibility for a defective machine. I will not except the answer, your warranty only covers repairs not replacement. Well I have documentation from when I started calling them about this lemon and will not stop calling them. And I should not have to haul my wash to a laundromat when I have 1000 dollar washer in my basement. They need not insult my intelligence..So thanks my friend :) Will keep you updated.
racinmom on 07/22/2010:
Got in touch with Maytag Executive Office yesterday and spoke to a woman who is going to look into the situation and get it resolved. I sent pictures of the ruined clothes and she is supposed to contact me today. XXfingers crossedxxx there is a good outcome to this ridiculous situation. My son's racing uniform is also ruined with faded stains that I have tried on numerous occasions to get out with no luck. We shall see
racinmom on 07/22/2010:
UPDATE: Maytag will replace my washer, but with either a Maytag or Whirlpool...Bad news is they say I have to pay the difference if I chose one that is more than the one I paid for and got ruined clothes from. I don't think that is fair beings that I have had to throw away clothes that had oil stains and streaks on them because of their defective product. I guess I should be glad they are replacing it, but if I choose one that happens to be more expensive, why should I have to pay the difference? They should, on good faith, let me choose the one I want for my inconvenience and higher water bill, electric bill, as well as replacing the clothes that were ruined.
Venice09 on 07/22/2010:
I've been trying to think of the magic words that finally got me a replacement, but it's been so long that I can't remember at what point they actually agreed to honor the warranty. I'm not going to get too excited about your replacement until you actually have it in your possession. I got tricked at least twice into thinking I was finally getting a new washer just to realize they were stringing me along.

Normally I would not agree that you should not have to pay the extra for a different model, but under the circumstances, I think they should give you the one you want at no extra charge. In fact, if they were really smart, they'd suggest a model known to have the least amount of problems, if one exists, so this doesn't happen to you again.

My whole point is that you shouldn't have had to fight tooth and nail to get what you paid for. Even if they come through in the end, it doesn't make up for all the aggravation and inconvenience. This is a good example of why I no longer buy warranties. I had the time to fight with them for one year, but some people don't have that privilege and just end up giving in. It's not right for these companies to take your money and run. I think the economy is causing consumers to finally stand up and fight for themselves. And I couldn't be happier.

Thanks for keeping us posted on this. I hope the next time we hear from you it's to say you have a new washer and that you are pleased. But, unfortunately, I will always have my fingers crossed, for you and everyone else who buys appliances and warranties in good faith but ends up with the short end of the stick.
racinmom on 07/26/2010:
Thank you Venice....I actually was thinking that even if I chose a washer that was more the least they can do is split the difference with me because their part of the split would actually be a lot since on their end it's at cost. Also, if I chose a washer that is less than what I paid for the crappy one I have now they will pay me the difference. One hand washing the other, no pun intended lol...I never buy those extended warranties for that reason, it's another way for these companies to take your hard earned money and run with it...Will keep you posted on the outcome :) Thanks Again!
racinmom on 08/04/2010:
OK so..I found a washer that I want but it is about 400 bucks less than what I paid for the original one I bought, so I called this lady back and tell her...her response was...oh OK, but sorry just because the washer is cheaper doesn't mean we are going to refund you the difference..WHAT?! that is MY money, is she seriously kidding me! I am not going to give in on this one. I called Home Depot where I purchased this washer in hopes they will let me return the washer for a store credit or full refund. I am not happy at all. I have also contacted legal counsel. I will not lose that kind of money on a washer that has never done the job as it is advertised to do!
Helpful on 08/04/2010:
It's good to hear you decided on a different unit. Which one was it?

I know you feel as if this whole thing should go completely your way and I can appreciate the feeling, but the RA and exchange was offered as part of compromise anyway. That doesn't mean it wasn't the right thing for them to do. Further, my guess would be that legal counsel is going to cost you a great deal more than the $400 you're now in dispute with.

I look forward to hearing from you
Venice09 on 08/04/2010:
Considering you only had the washer for three months and that it didn't work right from the beginning and they failed to fix it, I think you should be given a refund. That way you can buy whatever you want. Why should you have to be out $400 because you were sold a lemon that can't be fixed?

A small claims suit wouldn't cost much and might even help you come out ahead.
racinmom on 08/05/2010:
Helpful I chose a washer that is basically old school with the deep fill and if I were to use counsel it would be for far more than the $400, I have ruined clothes as well and my time of having to go to the laundromat. Yes an RA was offered but why should I have to put out even more money and they don't.
Venice, it surely was a lemon. if you have to replace every part of this washer then it is no longer new. I purchased a brand new washer not a rebuilt one! If I chose a washer that is less than the one I originally purchased then they should give me back the difference. It is, after all, MY money!!!!
Anonymous on 08/05/2010:
I, as the consumer, do not have to see the manufacturers side or understand that there has been a cost to them, too. They built a faulty machine, they need to do right by the customer. End of story.

You don't tell a customer they have to pay the difference if they choose a more expensive model, but you won't refund the difference if they choose a less expensive model. That's just bad business no matter how you want to look at it and pick it apart.

I hope the OP does take them to small claims...more consumers need to stand up and fight like this.
Venice09 on 08/05/2010:
"Look, I know I'm not a rah-rah kind of person like Venice. She's very passionate about her beliefs and that the consumer should be handed anything and everything they pretty much feel entitled to."

I highly resent that statement. Anyone who knows me (including you!) knows that I don't have an entitled bone in my body. That remark is just another one of your feeble attempts to discredit my position. Oh wait, I forgot, you don't know me.

During the course of the dozen or so service calls and ultimate rebuild of my washing machine, I questioned the senior tech about the cost being more than a simple replacement under the lemon law in my extended warranty. He told me that it was more beneficial to them to continue servicing the machine than to replace it. He said they had to go out on calls anyway, and it didn't matter where they went or what they did. He didn't seem concerned at all about the cost of all the service calls and parts. But he was dead set on not authorizing a replacement. That line of thinking might have benefited the service department, but I was the one stuck with a washing machine that didn't work properly and a useless extended warranty in my hand.

Just cause, you seem to be one of few people who get this. There may be others who understand it, but they don't speak up. So, thank you for adding some perspective and sanity to this ongoing discussion.
Helpful on 08/05/2010:
I apologize if that came across as anything but a compliment, as it was intended. You've stated many a times how you don't think there's a decent manufacturer of appliances and all you're here to do is yell for everything, for everybody. If you want to call it entitleistic, so be it. Sometimes you have to accept a balance, that's exactly what a compromise is. I think the manufacturer has done a great job. Beyond working to fix the washer while it was having problems, they've allowed her to exchange it with something different. My guess is those service calls, along with the parts were paid for by someone. It may be a ridiculous notion; just call it a hunch.

Unfortunately, if racin does file in court, all its going to do is cost her additional funds to get told the same things I've suggested here.
Venice09 on 08/05/2010:
"I apologize if that came across as anything but a compliment, as it was intended. You've stated many a times how you don't think there's a decent manufacturer of appliances and all you're here to do is yell for everything, for everybody. If you want to call it entitleistic, so be it."

Those games don't work with me. I'd think you would know that by now. You're really starting to look desperate.

Why are you so afraid that racin will take this to court?

Helpful on 08/05/2010:
What games? I've tried to be extremely nice. Take it how you wish; I'm sure you would anyway.
Venice09 on 08/05/2010:
At least we can agree on one thing. You're great at being nice. Therein lies the problem.
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Maytag Washer Fails - No help from Maytag
Posted by on
Washer was under one year old when it began to leak in the house. Called Maytag since the unit was under one year old and still under their warranty. Had to wait 6 days for the repair man to come. The repair man said this was the worst he had ever seen a Washer.
He said he didn't even know if they could fix the washer but had to see how much the parts would cost before making a decision if it should just be replaced.
Phone calls back and forth from us to Maytag and they advised 2 weeks later they just started looking for the parts - they didn't understand why the repair man took so long to begin the search.....
We had to call them back again 5 days later and they said some of the required parts were not available yet, so we would have to wait up to 6 months to see if they came available..
I kept aaying to the person on the phone that I needed to speak to someone higher up like a Manager or whoever can tell me that a new Washer was going to be sent. I kept getting the run around on the phone. Finally, I talked to a person that reviewed all the data and she advised a new Washer would be sent out.
Great,, so I thought. She then advised it could take up to 3 months for them to find my exact model, color, etc... I then said I would personally drive to the local Home Depot and Lowes and whee ever else to find it so they can deliver it asap.. She then said, they would research first and call me back.
5 days later I had to call them AGAIN and they said they located one and would be 7-10 days for delivery.
It has been a total of 38 days since the onset of our problem with the washer. It has been 7 days since they told us 7-10 days and we have not heard from he company that is supposed to deliver the new washer. I think that was an excuse to get me off the phone again.
Today is December 13th 2009 and I am still waiting fo the new washer....
I will NEVER buy another Maytag product and have told everyone I know about this incident - I have to since we have been going to other peoples houses to do our laundry !!!
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SilverWngs71 on 12/13/2009:
Don't get Whirlpool. Whirlpool owns Maytag and they are the ones you have been speaking to. I do know that it can take Quality Express up to 20 business days to receive notification from Whirlpool then deliver the new washer.
qualityappliance on 12/13/2009:
It sounds like most of your problem is with the service company not Maytag.

Where is the leak coming from?
BradB on 12/14/2009:
The bearings on the washer tub failed causing the tub to continually rub the inside of the machine. This then wore a long hole in the tub which let water leak out every time it went around. Since the bearing failed, and the tub was spinning "out of round", it messed up a lot of parts inside the machine.
We are actually dealing with Maytag/Whirlpool not a service company.
qualityappliance on 12/19/2009:
Not a real big repair the outer tub front and back and the basket need to be replaced.

Whirlpool/Maytag does not have a service department or any service people they contract it all out. The largest nationwide contract service company they use is Sears/A&E, which is also the worst. If it is Sears/A&E that is attempting the repair you would probably be much better off if you can get the machine exchanged.
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Beware of Maytag Washers + Customer Service is Severely Lacking
Posted by on
My washer started leaking when the washer was just about 5 years old. I do only 2 loads of laundry per week so far less than the average family. On the second attempt to get service for the washer (the first appt. was changed by Maytag and they failed to notify me) the repairman came out and before he even touched the washer at all he told me it would be too expensive to fix - he told me the tub seal would be the source of the problem... So then I told him if that was the case then he could leave because I didn't want to have to pay for anything else (and time is money)... he said he could be wrong and took the panel off the front of the washer - not more than 5 min. later he confirms the initial assessment and then tells me it will cost $107 for the 5 min. he spent plus $400 to repair... so not worth repairing. I looked online and it appears Maytag is aware of this problem as they issued a service bulletin to their technicians advising them to use a new triple tub seal part when replacing this part (it had been changed from the original part). I also found many websites/forums of customers with the same problem. When I called Maytag customer service they advise the best they could do would be to offer 50% off the replacement parts price. I do not know how much that would be of the $400 repair bill but I'm betting it's less than 1/2 of the cost... plus I would still be out $107 for the initial visit.

Needless to say I am extremely disappointed in the lack of durability of their product as part of the reason I purchased it was for the brand... a brand I thought was known for its reliability and quality of customer service. I received neither a reliable product nor adequate customer service.

May have once been a good brand; not so anymore. Take your hard-earned $$$ elsewhere.
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MSCANTBEWRONG on 08/12/2009:
It's a shame that the mfr knows of the issue but is unwilling to issue a recall. My dryer went out after 12 years and I ended up buying a Maytag dryer. I hope I don't encounter this type issue. Good luck to you!
qualityappliance on 08/13/2009:
This was a very good machine back when it was manufactured by Speed Queen/Amana. If you would have called for service when it first started making noise in the spin cycle it would have been much cheaper to repair.
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Product Registration
Posted by on
OOSTBURG, WISCONSIN -- Maytag has created a terrible customer experience for new products owners trying to register their new product. The experience is not what a consumer would anticipate from a high-brand company.

I have upgraded from a Maytag Neptune washer with a lengthy history of product defects, recalls, warranty issues and personal significant investment, to the Maytag Epic Washer. I now have struggled for 5 days to register the product. The website does not work – only notifying the site is not working AFTER investing the time to complete all the information. The concept of :”Website under construction” and perhaps allowing the user to print a warranty form for mailing and a phone number for personal contact was completely overlooked of worse, a decision made that it was not worth the investment for the customer satisfaction/service. I did call the phone numbers available in the owner’s manual and under “Contact Us” on a different web page. The phone welcomes the caller to the Maytag Customer Experience Center. The first thing the caller experiences is a listing of recalls currently underway. Makes the caller wonder if Maytag is a good choice. The interesting part is ALL callers, existing and potential customers hear the recall list. If this is not a clear signal to run the potential buyer would have to very, very loyal to Maytag or ….. After the recall listing is complete the caller is offered a number of “options” which finally lead to product registration. Selection the registration option has led to over a dozen disconnects. If a customer service agent does answer you are provided completely new phone numbers to call – because the Maytag Epic is really a Whirlpool product and Whirlpool needs to complete the registration. So after 4-5 minutes of listening, pushing phone buttons, and experiencing frustration in the Maytag Experience, you can call a new number.

Best of luck to any new Maytag customers. The brand is in transformation and the competition will certainly be leveraging Whirlpool’s and Maytag’s weaknesses. Brand loyalty will mean very little after the Maytag Experience, at least for Maytag.
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Slimjim on 04/06/2007:
Don't bother registering it. Keep your receipt in a safe place and you can always prove when you bought it for any warranty work. When I was nthebiz, if a customer had a failure and it was just out of warranty, we usually could get it covered BECAUSE they didn't register it. The manufacture could only go by the date we provided as the sale date. Of course, this little perk only is as good as your retailer is willing. The downside is you will not be notified of any recalls.
grandma005 on 04/06/2007:
Isn't this dishonest?
Slimjim on 04/06/2007:
Technically, but the manufacturers usually off the record would not gripe about covering a warranty call for something maybe a couple weeks out if it will boost customer satisfaction, in comparison to the bad feelings created if the customer foots the bill. It just can't be in black and white out of warranty, as in the date of delivery on registration card on file. We are talking a very small window beyond the warranty period, like a month or two at best.
SilverWngs71 on 04/06/2007:
However be careful IF you do not have the Date of Purchase and cannot find it, the date of invoice may be used. Or under Whirlpool the Serial number gives the approx week the unit was made and that date is used.

*** Slim you a bad boy, Just Kiddin :)****
Anonymous on 04/09/2007:
Slim, that's ridiculous. Obviously, you only delivered appliances.
Slimjim on 04/12/2007:
Considering the only experience you have with appliances is the pile rusting out on your trailer's lawn pirate, I'd say then I'm one up on you. When a thread whose topic is panhandling comes by, then we'll let you take the floor, OK?
getoffslimsback! on 05/12/2007:
I, for one, appreciate Slim's honesty and assessment of the situation from a consumer POV.

C'mon people, don't give the man grief ... let's be positive when talk of retailers helping out affected consumers when dealing with large corporations comes forth. Jeez.

I registered just because some people don't know a good thing when they see it.
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