Maytag...No longer The Dependability People
4 months ago April/2011 my wife purchased a Maytag front load washer(series 9000) and dryer (Series 5000, including pedestals and 10 year extended service contract. On Sept. 9th, we experienced water damage in our basement as Tropical storm Lee delivered nearly 15 inches of rain to our area, resulting in extensive damage to our area. Our new machines were elevated above the water, only reaching the pedestals, however both the washer and dryer are now DOA. The washer experienced an F70 error resulting in a bad Circuit Control Board, and the dryer runs but because of an issue inside the motor, it does not dry. Obviously, we did not expect our extended warranty to cover the repair because it was excluded under non-intentional damage, however my complaint is that because of very poor product design, the $600 circuit board is left unprotected at the very bottom of the machine. A leak from a hose in the top of the machine would also have the same effect on the board. Our service technician had seen 6 similar issues with Maytag's the same day; all were dead after only a few months of service. His advice...don't buy Maytag and some other brands of similar poor design. Very expensive advice, a little too late to have avoided this fiasco.