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Don't buy Maytag 3000 Series Front Loader Washer - Tub Bearing Design Flaw
Posted by Mdavid01 on 08/22/2011
553 BENSON ROAD, MICHIGAN -- Bought the washer new in 2009 for new home. Begain using 6 months after purchase. After about 6 months started hearing a knock during the spin cycle. The knock grew louder over time. I checked and rechecked the level. It was out of warranty. After checking for loose bolts, etc. I found that the bearing on the tub had worn and was wobbling in the race. That created heat and caused the bearing to swell and jam the inner tub inside the outer tub. I called for a new bearing but had to purchase a new tub from Marcone for over $300. I pounded out the jammed inner tub.

The new tub slid right in and all was quiet - until about 5 or 6 months later and it's started all over again. Maytag says they have no other complaints. Now why would they tell me if they did. They said I could have a repair man come and replace the tub at my expense. I kindly suggested if that's the best they can do, I will not buy their products again.
I'm not a wash machine engineer but I can look at the bearing and tub design and know there's no way for the bearing and tub to hold the weight of water and wet clothes. It's a bad design. I recommend staying away from Maytag. I don't know if Whirlpool or other front load designs are the same. Hope not.
     
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Posted by Venice09 on 2011-08-22:
So, you have to keep replacing the tub every few months? That was Maytag's only solution? Certainly they must be joking.

Maytag appliances are poorly designed. I know because I've had three. I, too, would never buy another one.
Posted by Skye on 2011-08-22:
That's crazy, as well as ridiculous. Their only solution is to basically cost you more money and headaches.

You should contact your state department of consumer affairs. Give it a try.

http://www.michigan.gov/documents/Complaint_Directory_59572_7.pdf
Posted by At Your Service on 2011-08-22:
My concern sounds like the problem COULD have more to do with your do-it-yourself repair.

We've discussed this among some of the other contributors. Some detest the concept of extended warranties. Others see a reasonable use for them. I am one of the latter. An extended warranty could have saved you the time, cost and effort of the do-it-yourself fix and, if the unit wasn't repairable, could have replaced it for you.
This is absolutely where additional warranty coverage would have helped out.

It may make a person feel better to state, "I'll never buy this brand again," but that also assumes a better option. I'd love to hear of this magical brand that never has problems or complaints.
Posted by trmn8r on 2011-08-22:
There are complaints about that bearing failing when HE detergent isn't used, unless I am mistaken.
Posted by Venice09 on 2011-08-22:
Anything worth buying does not need an extended warranty. It's wrong to sell poor quality products that need constant renewals of extended warranties to keep them up and running. It's the purchase that keeps on costing.

The OP purchased a washing machine from Maytag in good faith. It obviously has a design flaw. If it can't be fixed, how many extended warranties is he expected to buy? Just how much is this washer going to cost in the end?

As far as getting it replaced under an extended warranty, that's a fallacy and rarely, if ever, happens. It takes more time, energy and aggravation than a person can stand, which is exactly what the companies are banking on.

I believe it is now the consensus on this site that extended warranties are not worth the paper they are written on. Just read the comments, and you'll see what I mean.

Isn't it a total embarrassment to the appliance industry on a whole that there is not one reliable brand out there?
Posted by WP2008 on 2011-08-23:
Hi my name is Kyle and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via Facebook (Maytag) or Twitter (MaytagCare). Or contact us directly via e-mail Maytag_Digital@maytag.com please include your user name and what site we contacted you on for our records.
Posted by At Your Service on 2011-08-23:
I've been on the receiving end of a washing machine exchange under an extended warranty.

Along the lines of "Anything worth buying does not need an extended..."; why would it even be important to provide an original warranty?
Posted by Venice09 on 2011-08-23:
I have also been on the receiving end of a washing machine replacement under an extended warranty. That was when I changed my stance on extended warranties. I went through hell for exactly one year before they finally gave in to the fact that I had been right all along.

They did everything possible not to honor the warranty. I was blatantly lied to, deceived, manipulated, threatened and victimized with calculated mind games. I suffered through at least a dozen useless service calls that did nothing but waste my time. I spent endless hours on the telephone arguing with customer service reps whose only objective was to not part with a dime. They strung me along with solutions that didn't work, including an entire rebuild of the washer, until the extended warranty was about to expire. The ordeal was so stressful that it actually started to affect my health, but I was determined to get what I paid for.

Was it worth it? No.

I made a decision to never buy another extended warranty.

And keep in mind that this happened many years ago, long before companies started becoming so dishonorable. I can't imagine what it's like to cash in on an extended warranty now. Oh, wait!.. I can. All I have to do is read the reviews.

If something isn't designed and built to last a reasonable amount of time beyond the original warranty, it's not worth buying. Nothing should break on the 366th day unless it's designed to do so. Planned obsolescence exists whether you admit it or not. And don't ask me how long I expect appliances to last because I can't answer that. I think consumers instinctively know when they've gotten their money's worth out of an appliance. I also think consumers are fair and reasonable people who just want what they paid for without having to pay even more to ensure that it works beyond one year.

That's my story and I'm sticking to it.
Posted by At Your Service on 2011-08-24:
Wow, I'm glad I don't live in that world.

My end was only a few years ago. One call. A service call the next day to determine the problem. A NEW washer a few days after that. It was actually the LAST month of a five year warranty. Pretty nice.

Sometimes attitude is everything.
Posted by Venice09 on 2011-08-24:
Well, then I guess all the people who have completely different experiences from yours have bad attitudes. Is that what you're saying?

It sounds like you are diminishing the importance of their complaints with unwarranted speculation.
Posted by jktshff1 on 2011-08-24:
AYS, a mfg's warranty is necessary to fix any "bugs" not discovered in manufacturing. Accidents happen and the manufacturer should cover them. If it does not fail during the warranty, usually, and there are exceptions, it's good to go. An extended warranty is for those who are uncomfortable with the product in the first place, and have the extra $$ to cover it. I would like to see the earnings a company like Best Buy makes on these extended warranties. Great way to boost the bottom line.
Posted by At Your Service on 2011-08-24:
You're absolutely right jktshff1 that a warranty is absolutely used to cover those problems that go undetected in the manufacturer's quality control process. However, warranty coverage is much more than just that. Reference this link illustrating a traditional "bathtub curve"... http://www.itl.nist.gov/div898/handbook/apr/section1/apr124.htm

This curve is a common representation for the engineering of many products. Along the left side of this graft is shown the probability of failure. Along the bottom of this same graft is represented the length of time in which it would take the product to fail. In the beginning, this curve shows a higher probability for failure. The reason is based upon exactly what you've stated. Once the time period has surpassed the area represented by the first vertical line within the graft, probability for failure drops and levels out for some arbitrary given time. This period of time is labeled as the "Intrinsic Failure Period". Then you hit an area where the probability of breakdown increases substantially. This is represented by a second line AND IS GENERALLY WHERE MANY MANUFACTURER WARRANTIES WILL END.

So a warranty is guarantee to the consumer that if a product fails to operate within certain specifications, for a certain period of time coverage for the parts and/or labor will be covered by another party.

If warranty coverage is meaningless, than a 90 day warranty should be more than acceptable to the consumer. Personally, I'd never make what I would consider a major purchase without the consideration of warranty coverage. Short warranty periods, even a year, can be inexcusable IMHO. I take the time to consider the retailer and coverage options as seriously as the merchandise itself. That doesn't mean I would invest the money in an extended warranty, but it should become part of the buying decision every bit as much as the merchandise.
Posted by jktshff1 on 2011-08-24:
Never said coverage was meaningless. An "expert" numbers guy can make the look any way they want them to (look at our gubment). Me and many of my associates look down on extended warranties. That being said, the more "technically" advanced a product is, the more likely for failure due to the life of the electronics.
Put the numbers how you like, extended warranties are a gold mine for profits for the manufacturers and companies supplying them.
Posted by spektyr on 2012-06-14:
To be absolutely fair here, I've owned the 3000 Series washer and dryer for over two years and so far I've had no problems. I've always been a bit uncomfortable with the low water level but I've seen other people say it's normal for some HE machines and my clothes do come out clean, with the exception of some stubborn stains of course. I make it a point to obey the instructions and only use HE rated detergents. I even go as far as to use only liquids since I’ve seen powdered detergents clog the pumps and valves in some of the older washers. I live alone so I use the machines about once a week (3 to 4 medium loads). I would stay away from putting too many heavy clothes (e.g. jeans, sweats) in a load despite what the instructions say. Very large loads of heavy clothes may not balance well during a fast spin cycle and that can put a lot of wear and tear on the drum bearing and suspension. I know how the economy is tempting people to reduce the number of loads they do by making them bigger but the money you might save now won’t be worth the repair or replacement expenses this practice could create for you later. Don’t overwork your machine and it should last you a lot longer.

Good luck!
Posted by Michelle on 2012-09-19:
Just had this exact issue with my washer...bearings have gone bad, which shouldn't happen on a washer three years old. Maytag was more of a hassle to talk with and offered no assistance or suggestions other than my $1,000 washer has extended the one year warranty period...customer service rep was horrible and left me on the line when I asked for company address to send a complaint regarding washer. How do they not track these issues?? Sadly I own the marching dryer, two pedestals, and the top...
Posted by jvems on 2012-11-06:
Same washer same problem, bought december 2009
I had problems with a maytag fridge and stove, so they were off my list of appliances, but i have always used their washing machines with no problem, they are now off the list for all appliances

as for all of you extended warranty dummies what you pay for that extended warranty is about half the price of a new machine, so if you make it the five years you are out.

suck it nerds
Posted by maytag unhappy customer on 2012-12-04:
3rd new washer in 6 months maytag stacking 3000 series...1st one bad bearings second one drenched my new townhouse for a faulty hose connect...have a serviceman coming today for third new replaced one...its pounding like the first new one replaced....maytag told me on the phone no issues reported on this model on bearing problems...THEY ARE LIARS ITS ALL OVER THE INTERNET THE PROBLEMS WITH THESE MODELS....3rd time a charm? will see waiting for my damage estimate from insurance....thanks for ruining my new townhouse and denying the problem maytag...is money really worth the lies???
Posted by steve a on 2013-01-21:
maytag 3000 model MHWE300VF00.
had problem from the begining. first the major motor bracket wasn't even installed. next the tub bearings went out. let me know when they admit theres a problem hartford1993@yahoo.com.
Posted by kim on 2013-06-15:
just thought mine was louder than most now 3 yrs later and a few loads of laundry ruined I know what it is sure wish I would have realized before now glad I purchased extended warranty but what after that runs out
Posted by Scott on 2013-07-15:
So I had the same problem with the main bearing on my Maytag front-loading washing machine. I called an AUTHORIZED Maytag repair shop and they told me to call Whirlpool (Maytag's parent company) because they have been having a LOT of problems with main bearing issues in their washing machines. Not only that, but there are a countless number of complaints out there about bearings going out as well. They told me to call Whirlpool and they would probably cover it under warranty because of the issues they've been having, even though the washer was out of warranty. Well, no such luck. Whirlpool even went so far as to say there haven't been any complaints about bearing issues, which is clearly untrue. My $1000 washing machine didn't last 2 years and now I will have to buy a new one (it's a $700 repair). I will never buy any appliance the Whirlpool corporation makes, and if you value your money, I would not buy one either.
Posted by Hofrick on 2013-07-23:
I had this washer for less than 4 years and the tub started making noises. Had repairman come out and he said needed new tub and gasket. $628.28 and two weeks later, he said the bearings was out and needed $300 more. I sent this Maytag piece of junk to the salvage yard and will never buy Whirlpool or Maytag again.
Posted by Heather on 2013-08-03:
I am entirely disappointed with my Maytag experience. Been dealing with a washer that got louder and louder until I couldn't take it anymore. Used Maytag's automated service and had a repairman dispatched 8am the next morning. Repairman told me bad seals on the bearings led to rust and water getting in there and unbalancing the tub. I decide to try my luck with Maytag Customer Service and no luck to be had. Out of warranty so I'm stuck with a $500 repair. Oh, and this kicker: a very genuine customer service rep tried to help me but after checking with his mgr., told me that nothing could be done because I had used the automated service. What difference does it make? I'm done with Maytag/Whirpool.
Posted by Cynthia on 2013-11-16:
I have the same problem. My Maytag washer model #MHWE300VFOO was making horrible sound. Then all of a sudden it started leaking. Called for service. Service man opened it up and I was told that the bearing needed to be replaced. Of course warranty had expired! Also, the cement weights had cracked and basket tub had separated. I was given an estimate of $975 just to have it repaired!! Really? I could buy a new one for that much. Only had machine for 3 years!!! Now if I buy a new one, it won't match the dryer it was paired with. They are both red!!! Very disappointed.
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Unnecessary, Obnoxious, And Loud "Musical Start-Up Sounds On Maytag Bravos Washer
Posted by Longview on 12/06/2010
Washer cleans clothes just fine and the WASHING OPERATION itself is quiet.

My complaint is about NOISE POLLUTION from the very intrusive, VERY LOUD, totally unnecessary, and OBNOXIOUS musical start-up sounds and other musical noises made by the machine. I would never have acquired this machine if I had known I would have to put up with this harassment "music." The "music" is so loud it can be heard all over my house and it wakes family members who are sleeping.

How can I turn off those obnoxious and unnecessary sounds??? Nothing in the instruction book tells me. I am certain this can be done without hindering the washing mechanism. I eliminated those noises from my cell phone, computer, and high def. television sets.
     
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Posted by Venice09 on 2010-12-06:
Are there vocals, too?
Posted by appspecialist on 2011-06-11:
No, you cannot disable the sounds. They are intended for the hearing impaired. I don't find them to be obnoxious at all.
Posted by trmn8r on 2011-06-11:
I think it's preposterous that sounds like that would be for the hearing impaired, and everyone else (the majority) has to put up with them.

I'd yank it apart and disable the sound emitter. The only sound I need to hear from my washer is the sound of silence, indicating the load is done.
Posted by trmn8r on 2011-06-11:
I found an excellent negative review of this line. Here is a snippet:
"I've had this washer for eight months now, and have tried very hard to learn to like it. Unfortunately, it's proving to be a futile effort.

My priorities when I chose this washer were, #1 large capacity, #2 saves water, #3 saves energy. Granted, it delivers on all three, but at what cost?

When I turned the washer on for the first time, I was impressed by the variety of sounds it makes; not loud, but reminiscent of the way a small jet engine sounds when you're inside the cabin awaiting takeoff, and unusual enough to initially frighten small children within earshot."
Full review at: http://www.epinions.com/review/Maytag_MTW6600TQ/content_455821397636
Posted by Venice09 on 2011-06-11:
Wait. Seriously? There is actual music? I thought the OP meant sounds similar to music. I agree, trmn, it is preposterous. To knowingly buy a musical appliance is one thing, but to find out after the fact is indeed a form of harassment, especially if it's loud!
Posted by trmn8r on 2011-06-11:
That's what I am imagining, Venice. The salesperson gives you all the stats about how it saves 1/2 gallon of water each load, rips your clothes to shreds, stinks to high heaven, and needs to be repaired three times in the first year, but neglects to tell you it makes loud annoying sounds.
Posted by Venice09 on 2011-06-11:
The sound should at least be able to be turned off. Depending on the location of the washer, it could be extremely annoying. I'm not even sure how it would help the hearing impaired. As you said, all I need to hear is silence so I know the load is done.
Posted by jktshff1 on 2011-06-11:
From a hard of hearing person..it makes no sense that you can't turn it off.
Posted by trmn8r on 2011-06-11:
According to one Bravos manual I downloaded, there is a "End Signal Off" button on the control panel.

As far at "startup" sounds, I am wondering if the OP is referring not to intentional audible alerts/music, but the sounds the machine itself makes. Evidently, according to the manual, these machines make unusual sounds plain old washing machines didn't.
Posted by GenuineNerd on 2011-06-11:
I personally wouldn't mind if my washer started out with a musical interlude. It would make washday more of a breeze.
Posted by Venice09 on 2011-06-11:
Trmn, that's what I originally thought the sounds were, and that using the word music was just a way to describe them. Now I don't know what to think, but I do know I'll never buy a Bravo!
Posted by maybe on 2012-04-08:
try and holding the (extra rinse button or the end signal button (depends on which model you have) down for 5 seconds)This helps eliminate some sounds.
Posted by Chelsea M : ) on 2012-04-30:
Ok I'm 22 and from a farm, you can take this with a grain of salt but I'm very mechanically inclined. I am a nanny for someone who HATED those damn chimes. So I looked online, in the manual called around, no one could help. I decided to just investigate for myself.

And It Worked, without compromising the functioning of the both washer and dryer. Here's how I did it:

Start with washer, its easier: Behind the top console, there are three screws that need to be loosened (they don't come all the way out), in order to take off the front console, and get to the guts.

Do this and on the inside of the console you'll see wires taped together and held in place by hooks.

Unplug washer

Feed the wires to the right of each hook, so the tape doesn't interfere with the hook. Remove wires from hooks.

You'll also see a raised grated area on the white plastic section. This is where the sound emitter is. You have to remove the screws to get to it. There are about 5, one is a little higher and hard to get to with the tall screwdriver, so I used a screw bit and a wrench.

Be careful removing this! it may be stuck to the circuit board underneath, and nothing can damage that circuit board! The plastic covering is removed by pulling towards you and then up.

Once removed, double check the sound. With the washer plugged in, reach around and click the power button, the sound will be coming from the raised black circle on the circuit board.

Unplug washer

Now its easy, just twist and lift that little black circle and you'll see wires, snip the wires (in half) and tape the top of the black covering to the inside of the console (in case you want sounds in the future)

Replace plastic covering (secure in back then push down)...make sure it is lined up perfectly, of the screws will damage the circuit board. Replace screws(I taped that difficult screw to the side as well, stupid thing)

Replace wires into hooks and scoot so the tape protects each section from the hooks.

replace top console and put you're screws back in.


The Dryer:
Same as the washer, but the top console is tricky to get off, pull towards you and then up.
Also, the black circle covering needs to be twisted and snapped completely off. It doesnt hurt the machine I promise!! Ours works perfectly and silently now. You can tape that black speaker to the inside, in case you ever want it back, you'll know where the part is.
Keep those tachnician papers inside the console where you found them.

When finished Secure top console by setting back first, then push and pull towards you. If you don't pull towards you the screws wont go through their proper holdings (you can see them through the tiny slots)

Good luck and happy washing!
Posted by DebtorBasher on 2012-04-30:
Great info Chelsea, though the person who wrote this review might not come back to read it (it was posted in 2010)but I'm sure others with the same problem will appreciate it.
Posted by Jane on 2012-11-07:
These were just delivered to my home today after the old set gave up the ghost. My other half isn't a fan of the normal laundry buzzing sounds and he isn't around yet to put his two cents in about all the new music. These instructions may be a marriage saver if they drive him up the wall. So thank you very much Chelsea!
Posted by Tiffany on 2012-12-07:
You can actually turn off the startup/chiming by turning on the machine and then holding the end cycle sound button for 5 seconds
Posted by CC on 2013-01-28:
Tiffany - You are a lifesaver! Love the washer and drier, but absolutely hate the sounds. (I never even noticed the button you are referring to.) Just followed your instructions and will now enjoy each laundry load in silence! Merci!
Posted by NoSound on 2013-02-02:
Yes, thank you it works.......
Now Anybody know how to load
"This is the way we wash our clothes"
Haha
Thanks! pushing and holding the button (about 5 sec) on the bottom right of my Bravos XL marked Cycle signal does it.
Posted by steveindanville on 2013-02-06:
I have a Bravos X500 bought 2/5/13 and the signals on every single button push, plus the end of wash song drove me nuts immediately. Mine doesn't have an "End Signal Off" button, but holding the "Extra Rinse" button turned off a lot of sounds. Not the Start or options buttons, but at least the dial for the different wash options is now silent except for the Normal cycle, and that's fine. The internet is the best! Thanks for the help.
Posted by Bob on 2013-02-28:
No need to do a surgical procedure on the board, the previous posters got it right: Turn on the washer and press and hold the end cycle sound button for 5 seconds or so until you hear a small beep. Done.
Posted by NK on 2013-03-20:
There is a cycle signal button on the control panel in the lower right. Hold it down until it chimes. It turns all the startup chimes off. Works on washer and dryer both. :)
Posted by Herb on 2013-04-10:
How about turning off this infernal sounds on Maytag model
MVWX600XW2 ? It doesn't have a cycle signal button!
Thanks for any help.
Posted by Jody on 2013-05-24:
To turn off the musical sounds on Bravos washer and dryer, put your finger on the End Signal press 3 times, but on third press for off, Keep Holding for 5 seconds and you will hear an acknowledgement beep. Then you can do laundry in peace and decide if you want the hi, low, or off for end cycle. Hope this helps.
Posted by Adrian on 2013-05-26:
Thanks Jody - the same process works on the Maxima series washer and dryer as well. So happy to be rid of the chimes.
Posted by Rick G on 2013-05-29:
press the cycle/signal button until it makes a beep. Music gone! I liked it for about 2 days and then it got annoying. Then I really started to hate it. Then I almost dragged the $2000 pair out into the yard to burn them down lol
Posted by scottyb on 2013-07-21:
Holding the end signal button worked for me!! Thanks it's so much better now.
Posted by Jacques on 2013-07-21:
Finally. Thanks to Tiffany for the heads up. On mine it was "End Signal" for 5 seconds, but it worked, and for that I am eternally grateful. Just one complaint now, and that is the fact that the power is turned on automatically when I open the lid of the washer/dryer.
Posted by Debbie on 2013-07-28:
OMG ... soooo agree. I hate the obnoxious musical signals on my new washer/dryer. Sooooo annoying!!!!
Posted by Suz on 2013-08-13:
I just bought a Maxima set, there is no cycle or signal button on either. Any suggestions for how to easily get the sounds turned off?
Posted by Mdean on 2013-08-16:
I just tried the 5 second hint. It worked easily. Thank you, thank you and ohhh, did I say thank you:)
Posted by Vanessa on 2013-09-10:
On the Maxima it is the "cycle signal" button. Turn machine on and then hold that button down for about 3 seconds...it will make a little blip sound and then release. NO MORE SOUNDS!!! Woo hoo. Thanks so much. Maytag customer service said it couldn't be done! I am so happy.
Posted by Rupert on 2013-10-19:
The user care guide indicates that the "cycle signal" button only appears on models 4000 and up on the Maxima. Arghhh!!! I just bought a 3000 and the tones are driving me bonkers. WTF Maytag? Why design an appliance that makes noises like a 2 year old's toy??
I'd love to open it up, find the circuit board and cut the wire to the speaker, but I'd probably damage the whole unit and void the warranty in the process.
Posted by Edog on 2013-11-16:
"Maytag Customer Service" said it couldn't be done?? Hoo-Rah for the Consumer Revolution! I silenced our pair of Maytag Maximas with a 3 second press on the 'cycle signal' as Vanessa and others suggested! Now let's spread the word before any more of these US made appliances get dragged out to the back yard and burned!!
Posted by Christy on 2014-03-09:
Thanks for telling me how to turn off that obnoxious sound. It was like a Donkey Kong game was playing in the basement. The sound was so bad, I would have returned them if you all hadn't posted how to turn it off. Maytag should be ashamed of their horrible machine instructions.
Posted by Paula on 2014-03-29:
Thank you for this site, I too was about to return my new washer set if I had to listen to that horrible tune!!! I was almost out the door to strangle a salesman!!!! The 3 second method worked on my Maytag Maxima also.
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Do not buy from Maytag/Whirlpool
Posted by MaytagSUX1234 on 02/09/2011
BENTON HARBOR, KENTUCKY -- I will no longer be a valued Maytag/Whirlpool customer. My issue was not resolved to my satisfaction. A control board on as expensive a washer as this should not go out after 3 years of use. You have definitely lost my business for life, and I will tell everyone I know about my horrible experience with your product and customer service in this regard. I will never purchase another of your products or any product in your family of brand names. As a consumer, I too have a bottom line and at some point that has to matter also. As a corporation I understand you have a bottom line, financial profitability goals etc... You should be ashamed of yourselves for selling a product for 1000-1300$ and banking on the purported reliability of the Maytag brand name. You should be ashamed that after only 3 years of use this product failed in the most expensive way it could and you failed to make that situation right by me. You could have sent the part to me at no cost to me and maybe a 40$ cost to you for a washer I spent so much money on, and maintained me as a loyal and hypothetically valued customer. Think about it..... That part probably cost you about $40 to have made (Control Board Part#34001498 which number I now have memorized after trying to find one at an affordable price). Maybe more, but not really too much more.... So rather than send me the part, which should not have gone out after only 3 years in the first place, and keep me and my household as current and future customers earning you thousands over my lifetime and the lifetimes of my children, family, and friends etc.... You have lost me and any future business I will need to do in the range of your products. And know this... I am only 38. I will need to buy another washer, dryer, refrigerator, stove, microwave, stereo, blender, (insert type of appliance here) over the course of the rest of my life, as will my children, family and friends. YOU and YOUR company will NOT get a dime of my business. It doesn't seem like good consumer relations on your part, not smart future financial planning, but hey... I don't own a multi-million dollar corporation. I'm just a housewife and I have to take the fact that you will not stand honorably by your products brand, nor reliability and accept that you received thousands of my dollars and I am not receiving the dependability that you claim in your advertisements. When I calculate how many hours I had to work to pay for that washer... Hours of my life that were bargained in exchange for the dependable use of a product you sell, I am sickened. You have commercials that tout that Maytag service men never have anything to do because your product is sooooo reliable! False advertising! I am no fool... I will research your family line of products and I will not buy from you again. Take that to your bottom line!

Disgusted...
MR
     
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Posted by unhappy999 on 2011-02-09:
So how much did it cost to get your washer fixed? I agree, you should not have these problems with a 3 year old appliance. The more expensive models are actually worse for this type of thing as there are more parts that can fail.
Posted by Venice09 on 2011-02-10:
You put time and thought into this review, and I agree with everything you said, but I don't think it's going to make a difference. I do wonder, however, how much longer Whirlpool/Maytag can hold on with so many dissatisfied customers. It will have to catch up to them sooner or later.
Posted by M on 2011-07-26:
I completely agree with you! My washer stopped working properly after only a few months! The customer service is HORRIBLE! They are very uncooperative and seem to not care about the customers.
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After Sales Service Sucks!
Posted by Mikkioz on 04/01/2009
PICKERING, ONTARIO -- I am very disappointed in Maytag/Whirlpool after service customer satisfaction!!! We had a problem with our washing machine we could not even do a load of cloths as the machine would bang out of control and the load would become out of balance with every wash, you would have to take almost all of the load out and throw it in the wash basin while you spin a small load one at a time to spin dry your cloths so you could put them in the dryer, not only was this totally time consuming and inconvenient, but totally not Eco friendly with the amount of power we are using just to do one load (some energy efficient machine this turned out to be) and of course our warranty is up so when we called for after sales service they sent out one of their Representatives that would diagnose the problem for approx. $91.00 and this would include the first 15 min. of work he might have to do.

As it would have it, the service company Prompt Home Service that Maytag/Whirlpool sent to our home could not find anything wrong with the machine as to why it would keep banging out of balance with each load (even thought he witnessed the out of control banging himself, he just wasn't sure why), he went on to tell us he would have to get a price for new springs and a new center Teflon coil which is housed in an enclosure located in the underneath of the middle of the washer.

He told me he would get back to me with a quote for the new parts, his estimate was going be around $200.00 on top of the $91.00 we had already paid him, but he had to go back to the office and get the exact part prices and he would call me in about an hour, I then spoke to the head office again to let them know that I was concerned that he said the machine was fine and he could not see why this was happening, but he would replace all of the springs and the Teflon coil, and hopefully this would fix the problem and he went on to say there is only a 90 day warranty on the parts (so I guess if this would not fix the problem I would be SOL) when I told the Representative Karen from customer service what had gone on and my concerns, she said she would personally follow my account and we would wait to see when he submitted his paper work to them where we should go from there (at this point I am thinking a new washer is in order and she was helping me pick out one of their new models, as I did not want to put that much money into this fairly new model that was having problems).

This all happened on Monday, it is now Tuesday and my cloths are pilling up with no call from the service technician, my husband is furious by this point in time, that not only are we running out of cloths but the service representative charged us $91.00 and was suppose to get back to us an hour after the service call which was on Monday and it is now Tuesday evening and no phone call! So Tuesday night my husband than comes home with the Machine Mechanic from his elevator company he works for, the Mechanic takes one look at the machine and asks me if the guy put a level on it which I than reply "no" and he than pursues to check the level of the machine himself, which is totally off balance, he said even though we had it installed by the service guys from the store where we had bought it, after it has been used for a while sometimes the locking nut that holds the feet in place becomes loose and if this happens the machine will start to "walk" as he called it and this in turn will cause the out of balance to the machine. 10 minutes later he balanced the feet and locked the nuts with a wrench and viola! NO MORE BANGING! I have now done 7 loads of laundry with no problems.

Now it is Wednesday about 4:00 pm and I have not heard from anyone at Maytag/Whirlpool head office or the service rep., so I call the Maytag/Whirlpool head office again to speak to Karen to let her know what happened and to find out what happened to the service guy calling back with the quote, and of course the new customer service representative that my call was answered by can not put me through to Karen whom was personally watching over my account, she also informed me that the service representative never ended up handing in his paper work or reporting back to them and they would have to send him a message to do so, at this point she said she would transfer my call to her supervisor. When I told the supervisor our scenario, she said so you don't need a service representative to fix it for you now?

Now at this point I told her that the mechanic that fixed the problem said the service representative should have checked the leveling of the machine first off, and he could have re leveled the machine and locked the nuts to re balance the machine and it would have been fixed within ten min. which would have been covered under the service diagnoses because it included 15 min of work, which was never done. The mechanic also said that this is standard practice for this problem, and I should get in contact with the head office and have them reimburse me for the service diagnosis as it was not only done wrong, but they were going to additionally install parts that did not need replacing and charge me for that as well. The supervisor could only apologize to me and tell me that the company would be talked to about their conduct, and there is nothing they could do for me, if I should want to contact their service representative personally to dispute the charge for the miss diagnoses and the bad service for not checking the leveling, that I should take it up with them directly. I than informed her that I did not wish to dispute with this sub-contracted service representative as I call Maytag/Whirlpool and they sent the Representative to me and should be responsible and stand behind them, I informed her that if I want to deal with a smaller company, I would have just called one of my local repair centers and not have had the head office of Maytag/Whirlpool involved in the first place, and if I knew that this was not one of their direct Representatives I would have called someone in my local area that I trusted myself.

So she still said I apologize for his service but he did come to your home, and even though he miss diagnosed the problem and didn't check the balance on the appliance (which is standard practice in this case)this was unfortunate but she would NOT be reimbursing us and we could only take it up with the representative himself. I told her of course the service representative is not going to give back our money at this point, he hasn't even got back to us in the first place, I then went on to tell her that the service representative was going to eventually replace good working parts in hopes that it would fix the problem and there was nothing wrong with them, she said that is unfortunate but nothing she could do, so I said "I guess it's too bad so sad for me" and all she could say is that it is unfortunate.

What a load of CRAP! to think never mind I am out of $91.00 and we are a single income family who can't afford to take a hit like that, but to could have spent $200.00 more just to try and fix the problem, which would not have fixed it, or how about the fact that I almost bought a new machine all together, as my cloths were pilling up and we needed to make a decision fast. Well I don't know about Maytag/Whirlpool but I would think they would conduct them selfs better than that, I bought the machine in the first place because the Maytag man never has anything to do as his machines never break down, what a farce! Not only do they, but the big brand name won't even stand behind the service they send to you. This will make me think twice about buying Maytag/Whirlpool in the future and I will definitely spread the word to all I know who might conceder their products in the future!
     
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Posted by qualityappliance on 2009-04-02:
It is all too common for installers to forget to tighten the lock nuts, and as you have found out, it does make a difference.

It is good that you complained to Whirlpool about their contracted service company because any complaints will be forwarded to the Whirlpool district representative. If this company gets too many complaints they will no longer be a factory authorized service center.
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Unhappy
Posted by Psjrr1 on 04/09/2011
OHIO -- We absolutely hate our Maytag Bravos washer and dryer. Do Not, I repeat Do Not purchase these appliances. The funny thing is after reading other reviews my mouth fell to the floor. We are experiencing identical problems with our appliances as others are. I have taken clothes out of the washer and still had dry clothes after a full wash cycle. Water never even touched them. I have removed clothes that have been torn, buttons tore off, and the clothes are twisted into knots sooooo tight that everything needs ironed. Even after using the "wrinkle free" cycle on the dryer you can not get the wrinkles out of your clothes caused by the wringing of the washer. That explains the torn and damaged clothing as well. Now the dryer, we purchased our washer and dryer in Nov. of 2010. We had our first service call in less than 3 months. Our dryer would run for hours and our clothes were still wet. The door had tons of moisture inside and out. Called customer service and they walked us through troubleshooting options with no success. We had to schedule our first service call and found that the belt on the dryer had fallen off. We had no air circulating, only heat, hence, the moisture. Here it is April 9th and we have the same problem, clothes are not drying, moisture on the door and no airflow. Still within the 1 year warranty. So I call to set up an appointment and the warranty dept is only open M-F from like 8-8. Very inconvenient since today is Saturday and we have a load of wet clothes. So for the 2nd time in less than 6 months we have to drag or third load of laundry somewhere else to finish. I had my old Kenmore washer and dryer for almost 20 years and NEVER had one single problem. I wanted new ones only because I wanted new and improved upgraded features....big mistake!!!! Whirlpool has done nothing to make this right with us. We can not return our product and no one has offered me anything! How about an exchange for a new washer and dryer, or an extended service plan free of charge as I read someone else got. Nothing has been done to try to resolve these issues at all. I actually have my old set out in my garage, planning to sell them at my garage sale. I am beginning to think that would be my 2nd big mistake. I will probably need a back-up set to cover how useless our new set is. Better yet, maybe I should sell the brand new $2000 set and keep the old. Only thing about that is I would feel guilty selling that junk to someone else, even for a couple bucks. I could not forgive myself for being that deceiptful. Apparently Maytag Whirlpool does not feel the same way. They are probably laughing all the way to the bank. I could go on and on with more descriptive issues that we are unhappy about. Unfortunately I do not have time because I need to get to a laundromat to finish my clothes because my new Maytag Bravos washer and dryer suck.
     
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Posted by Venice09 on 2011-04-09:
This review is very helpful. You are not the first person to say they wouldn't sell the 'junk' to anyone else because they would feel guilty. Apparently consumers have more conscience than the appliance companies.

I am really sorry you are stuck with these machines. I know how frustrating it is when you spend a lot of money and are so disappointed. I wish you had read the reviews first. I keep hoping that at some point all these complaints will catch up to the appliance industry, and they'll be forced to make a better product. But in the meantime, many people are finding out the hard way that this so-called progress in appliance design is nothing but an inconvenient, money-eating experience for the consumer.

All I can say is to keep complaining to Maytag/Whirlpool. Most people give up because it's so aggravating and time consuming, but it you're persistent enough, they might give in and help you.

Good luck.
Posted by appspecialist on 2011-05-14:
try mailing a complaint directly to the sorce. Joni Pitts 1800 paw paw ave mail drop 6006 benton harbor, MI 49022.
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Disappointed
Posted by Maytagbummed on 03/12/2011
CALIFORNIA -- I am very disappointed with Maytag's Quiet Series 200 Dishwasher. I bought this dishwasher about 4 years ago and it's already dead. How does a company make something this expensive that can't outlive my beta fish? Did I abuse it by wearing a wifebeater t-shirt while loading and unloading my dishes? NO. It's ridiculous that I have to incur costs to replace a control panel through no fault of my own.

I had an appliance person look at it and he said, “yes” it was the control panel that needed to be replaced. That's approx 170.00 for the part and another 120.00 for labor. With that cost, I could probably buy a new cheaper dishwasher that would last me a little longer than 4 years. I always thought Maytag was a reputable company. Not anymore! Badly designed model from my experience and also in later reviews of this product. Several people have had the same problem with their control panel. Shame on you Maytag.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Poorly Designed Gas Range
Posted by Crappydesign on 03/13/2013
Here is my control panel problem. I purchased my dream double oven gas range,, only to turn into a nightmare. The control panel actually melted and the plastic buckled right on the buttons that control all the oven functions. If this had happened within the first 90 days they would have checked into a recall, I was told.

It did not so I had to purchase an extended warranty at $350.+ which I did, since the ovens wouldn't work at all. I corresponded with Maytag and told them I felt this was a faulty design and that I wanted my money back that I had to pay out for extra warranty. They stood behind their product. So I got the new control panel installed and within a month the same problem the control panel is buckling again. Apparent the flame from the right rear burner shoots up on to the panel and melts it. Now this to me is FAULTY DESIGN. I thought a stove was designed to cook your food on all burners and both ovens.

So now both of the ovens are pooched as well, apparently the pieces needed to fix the ovens are no longer available, so we will see what this extended warranty will do for me.

2007 this stove is 6 years old. I had a gas range before this for 25 years and traded it in for this nightmare stove. I will find out in a couple of days what the warranty will do to replace my stove.
It better be good!



     
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Posted by onlooker on 2013-03-14:
The problem is occurring on a 6 year old stove, it has repeated - something is wrong. You might want to report this issue to CPSC - it will be recorded and could possibly end up related to a recall action.

There have been issues with melting, I don't remember the details. It could be the right rear burner is the issue?

Let us know what happens - please.
Posted by trmn8r on 2013-03-14:
It sounds like you are saying that the ovens themselves have now failed. Wow.

Your diagnosis of the design issue seems plausible. Our 1953 Tappan (!) wall oven had an issue with heat escaping and getting into the controls above the oven, but since they were electromechanical, they were able to withstand it. The clock in the same area was not, and failed within a few years (I am told).

At 6 years, you are near the paltry 7 year life span I have heard kitchen appliances are meant to last these days. Shocking, yes. It much be extremely discouraging to have a pretty new oven that is a piece of junk that has failed twice and even if fixed is destined to fail again, shortly.
Stop back and let us know what you are told. It sound like it is time to shove this POC to the curb.
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When Touchpads, Heating Elements, and Customer Service Don't Respond
Posted by JenS on 03/12/2013
BENTON HARBOR, MICHIGAN -- Yikes, after only 4 years of once a week use (there's only 2 of us) the touchpads on the Maytag dishwasher don't work. Replacing the front panel -yes that's what it takes - will cost about $250 plus installation. A call to Maytag and I find out that they have also recalled the heating element and the dishwasher is unusable. After 45 minutes on wait or being kicked from one dept to another, Maytag's customer service supervisor (who said she'd call back)has yet to do so. (I've spoken with her once requesting a replacement for my lemon) but no answer yet after 3 weeks and 2 voice mails - last one today.

Yes, the Maytag repairman is sleeping somewhere - the company just charges its customers to replace poorly designed products. Is this a function of being bought/merged with Whirlpool? Anyone know?
     
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Posted by Slimjim on 2013-03-12:
I would say it has nothing to do with the Whirlpool acquisition, but just moreover the historical unreliability of electronic controls on dishwashers. We have a Bosch that was $900 new and it needed a $450 board when it was about 3-4 years old too. Nasty environment (water and steam proximity) for electronics, but that's what all the new decent models are doing now.
Posted by GenuineNerd on 2013-03-12:
Failures such as this are why basic appliances with old-fashioned knob controls are more reliable than touch panels, control panels, and motherboards.
Posted by WP2008 on 2013-03-13:
Hello JenS. My name is Amber and I am a representative with Maytag. We truly apologize for the frustrations you have experienced with your dishwasher. If you would like to discuss this matter further, please email us at Maytag.Digital@Maytag.com and provide us with your complete contact information as well as the model and serial number s of your appliance. Please also include the name of the site you were contacted on (My3Cents) along with your user name (JenS), and your ticket number (36687). We would be happy to review your concerns further. Best regards, Amber.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Maytag Washer Is Garbage
Posted by Coffindodger03 on 01/27/2013
I am 70 years old and wanted a new washer that would last me. I mistakenly believed those lying commercials and bought Maytag. I do regret tha purchase. This washer moans, groans, clicks, doesn't get clothes clean and takes forever. I cannot afford another washer, but I WILL LET EVERYONE know....do NOT buy Maytag.
     
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Posted by wjk898 on 2013-01-28:
Welcome to "Kremlin-inspired" washing machines that have nothing to do with cleaning clothes - just making sure that you S_H_A_R_E resources like water and heating fuel for hot water with everybody else regardless of your ability or willingness to pay for those things. These collectivist machines do the deciding how hot the water, how much water, meanwhile guzzle electricity running for an hour on some ordinary cycle. The pretty gadgetry on the control board though should make you F_E_E_L good though. Doesn't it? Don't you feel like you're washing machine is part of a professional laundry where you can play laundry worker if and when you want to?

Give me the old GE we got in 1956 - heck it even had a water saver where it sucked the steaming hot wash water back up out of the laudry tub - great for rugs or filthy jeans etc. And, the water you put in was as hot as you wanted it. And to top it off, detergents still had ingredients that actually cleaned clothes, and inflation-adjusted price for that stuff was half what you pay for it these days.

With a couple easy do-it-yourself repairs that macking lasted 15 years.

We are now living on the Honey Boo Boo planet. Enjoy!
Posted by Alain on 2013-01-28:
From the looks of the reviews, both here and on other sites, Maytag/Whirlpool quality and service has been on a downhill slide for several years now.
Posted by At Your Service on 2013-01-30:
Washer designs have changed considerably over the last decade. They use considerably less water and, as a result, less energy. In this case, Maytag is no different than another.

Maytag's current design includes a Maxima line That I quite like.

The Centennial is considered a crossover piece. It still uses less water, Showering the laundry in place of agitation. It uses something That Maytag Calls MCT, or Maytag commercial technolof
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Bravo Washer and Dryer Are Junk
Posted by Isla on 11/11/2011
My husband purchased the Maytag Washer and Dryer for me last Christmas. I hate these machines. I TOTALLY HATE THEM! It takes twice a long to do the laundry because you can only do a quarter of the load. Then the sensor has to think about how much water it needs to fill the machine. It spins around and thinks about it again. So for 5 tshirts, 3 nightgowns and two pairs of shorts, it takes almost an hour to wash. Yesterday, the washer said the load was DONE. When I opened the lid to put the clothes in the dryer, they were soaking wet. The washer never spun.

Now today, the dryer drum is banging from left to right and service can't send anybody here until Tuesday. What happened to Monday? It's not a holiday. My wash is up to the ceiling. The machines are TOTAL JUNK and their service department is terrible. I would never recommend these machines to anyone. We are ready to roll them to the curb.

Shame on you Maytag.
     
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Posted by Venice09 on 2011-11-11:
I hope you are taking this out on Maytag and not your husband. :)

People do seem to hate Bravo and Cabrio washers. That's why it pays to do some research before purchasing. I know what it's like to be stuck with a washing machine that doesn't work the way it should.

It the washer is still under warranty, keep calling for service. Hold Maytag accountable for selling you junk. Don't give up. Persistance can pay off.
Posted by At Your Service on 2011-11-12:
That's frustrating that you're unhappy with the units. Bravos are actually pretty well rated by a lot of the consumer publications. It is true the the H.E. systems usually take a little longer to wash, but drying times are significantly less and you're able to wash two to three times the amount of laundry within one batch.

Have you checked with a different service center to see if they can get someone out any sooner?
Posted by Venice09 on 2011-11-12:
"you're able to wash two to three times the amount of laundry within one batch."

Not according to the OP, who states "It takes twice a long to do the laundry because you can only do a quarter of the load. So for 5 tshirts, 3 nightgowns and two pairs of shorts, it takes almost an hour to wash."

My standard washing machine could handle that load easily, and everything would be clean in 30 minutes or less.

Posted by WP2008 on 2011-11-14:
Hi my name is Kyle and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do l address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on forplease reach out to me via e-mail at Maytag.Digital@Maytag.com please include your full name, user name, physica our records. Thanks
Posted by Dixie on 2013-07-23:
Bravo MGDB850WB Dryer- HORRIBLE! top control panel is covered with a type of plastic. has melted twice from dryer heat. didn't bother calling for repair the 2nd time. 8 months later the start button stops working completely. I have an extended warranty so I call in. repairman comes out, sees the warped panel, never checks the switch, says he will order a part and leaves. 2 weeks later, still not fixed, no phone calls either. I call a total of 3 times to find out what is going on. after 3rd call to extended warranty I am told service repair tech DENIED the claim stating it was the result of misuse and abuse!!! so now I have a ddryer that does not work, an extended warranty from Assurant Solutions warranty services that is worthless and no solution to the problem than to buy another dryer because the $1000 one I bought only 1 and 1/2 yrs ago is now JUNK!!
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