PICKERING, ONTARIO -- I am very disappointed in Maytag/Whirlpool after service customer satisfaction!!! We had a problem with our washing machine. We could not even do a load of cloths as the machine would bang out of control and the load would become out of balance with every wash. You would have to take almost all of the load out and throw it in the wash basin while you spin a small load one at a time to spin dry your cloths so you could put them in the dryer.
Not only was this totally time consuming and inconvenient, but totally not eco friendly with the amount of power we are using just to do one load (some energy efficient machine this turned out to be) and of course our warranty is up so when we called for after sales service they sent out one of their representatives that would diagnose the problem for approx. $91.00 and this would include the first 15 min. of work he might have to do.
As it would have it, the service company Prompt Home Service that Maytag/Whirlpool sent to our home could not find anything wrong with the machine as to why it would keep banging out of balance with each load (even though he witnessed the out of control banging himself, he just wasn't sure why). He went on to tell us he would have to get a price for new springs and a new center Teflon coil which is housed in an enclosure located in the underneath of the middle of the washer.
He told me he would get back to me with a quote for the new parts. His estimate was going be around $200.00 on top of the $91.00 we had already paid him, but he had to go back to the office and get the exact part prices and he would call me in about an hour. I then spoke to the head office again to let them know that I was concerned. He said the machine was fine and he could not see why this was happening, but he would replace all of the springs and the Teflon coil, and hopefully this would fix the problem and he went on to say there is only a 90 day warranty on the parts (so I guess if this would not fix the problem I would be SOL).
When I told the representative ** from customer service what had gone on and my concerns, she said she would personally follow my account and we would wait to see when he submitted his paper work to them where we should go from there (at this point I am thinking a new washer is in order and she was helping me pick out one of their new models, as I did not want to put that much money into this fairly new model that was having problems).
This all happened on Monday, it is now Tuesday and my cloths are pilling up with no call from the service technician, my husband is furious by this point in time, that not only are we running out of cloths but the service representative charged us $91.00 and was supposed to get back to us an hour after the service call which was on Monday and it is now Tuesday evening and no phone call!
So Tuesday night my husband then comes home with the Machine Mechanic from his elevator company he works for. The Mechanic takes one look at the machine and asks me if the guy put a level on it which I than reply "no" and he then pursues to check the level of the machine himself, which is totally off balance.
He said even though we had it installed by the service guys from the store where we had bought it, after it has been used for a while sometimes the locking nut that holds the feet in place becomes loose and if this happens the machine will start to "walk" as he called it and this in turn will cause the out of balance to the machine. 10 minutes later he balanced the feet and locked the nuts with a wrench and viola! NO MORE BANGING! I have now done 7 loads of laundry with no problems.
Now it is Wednesday about 4:00 pm and I have not heard from anyone at Maytag/Whirlpool head office or the service rep., so I call the Maytag/Whirlpool head office again to speak to ** to let her know what happened and to find out what happened to the service guy calling back with the quote, and of course the new customer service representative that my call was answered by cannot put me through to ** who was personally watching over my account.
She also informed me that the service representative never ended up handing in his paper work or reporting back to them and they would have to send him a message to do so. At this point she said she would transfer my call to her supervisor. When I told the supervisor our scenario, she said so you don't need a service representative to fix it for you now?
Now at this point I told her that the mechanic that fixed the problem said the service representative should have checked the leveling of the machine first off, and he could have re leveled the machine and locked the nuts to re balance the machine and it would have been fixed within ten min. which would have been covered under the service diagnoses because it included 15 min of work, which was never done.
The mechanic also said that this is standard practice for this problem, and I should get in contact with the head office and have them reimburse me for the service diagnosis as it was not only done wrong, but they were going to additionally install parts that did not need replacing and charge me for that as well. The supervisor could only apologize to me and tell me that the company would be talked to about their conduct, and there is nothing they could do for me, if I should want to contact their service representative personally to dispute the charge for the miss diagnoses and the bad service for not checking the leveling, that I should take it up with them directly.
I than informed her that I did not wish to dispute with this sub-contracted service representative as I call Maytag/Whirlpool and they sent the representative to me and should be responsible and stand behind them, I informed her that if I want to deal with a smaller company, I would have just called one of my local repair centers and not have had the head office of Maytag/Whirlpool involved in the first place, and if I knew that this was not one of their direct representatives I would have called someone in my local area that I trusted myself.
So she still said I apologize for his service but he did come to your home, and even though he miss diagnosed the problem and didn't check the balance on the appliance (which is standard practice in this case). This was unfortunate but she would NOT be reimbursing us and we could only take it up with the representative himself.
I told her of course the service representative is not going to give back our money at this point. He hasn't even got back to us in the first place. I then went on to tell her that the service representative was going to eventually replace good working parts in hopes that it would fix the problem and there was nothing wrong with them. She said that is unfortunate but nothing she could do, so I said "I guess it's too bad so sad for me" and all she could say is that it is unfortunate.
What a load of CRAP! to think never mind I am out of $91.00 and we are a single income family who can't afford to take a hit like that, but to could have spent $200.00 more just to try to fix the problem, which would not have fixed it, or how about the fact that I almost bought a new machine all together, as my cloths were pilling up and we needed to make a decision fast.
Well I don't know about Maytag/Whirlpool but I would think they would conduct them selves better than that. I bought the machine in the first place because the Maytag man never has anything to do as his machines never break down, what a farce! Not only do they, but the big brand name won't even stand behind the service they send to you. This will make me think twice about buying Maytag/Whirlpool in the future and I will definitely spread the word to all I know who might consider their products in the future!
OHIO -- We absolutely hate our Maytag Bravos washer and dryer. Do not, I repeat do not purchase these appliances. The funny thing is after reading other reviews my mouth fell to the floor. We are experiencing identical problems with our appliances as others are. I have taken clothes out of the washer and still had dry clothes after a full wash cycle. Water never even touched them. I have removed clothes that have been torn, buttons tore off, and the clothes are twisted into knots sooooo tight that everything needs ironed.
Even after using the "wrinkle free" cycle on the dryer you can not get the wrinkles out of your clothes caused by the wringing of the washer. That explains the torn and damaged clothing as well. Now the dryer, we purchased our washer and dryer in Nov. of 2010. We had our first service call in less than 3 months. Our dryer would run for hours and our clothes were still wet. The door had tons of moisture inside and out. Called customer service and they walked us through troubleshooting options with no success. We had to schedule our first service call and found that the belt on the dryer had fallen off. We had no air circulating, only heat, hence, the moisture.
Here it is April 9th and we have the same problem, clothes are not drying, moisture on the door and no airflow. Still within the 1 year warranty. So I call to set up an appointment and the warranty dept is only open M-F from like 8-8. Very inconvenient since today is Saturday and we have a load of wet clothes. So for the 2nd time in less than 6 months we have to drag or third load of laundry somewhere else to finish. I had my old Kenmore washer and dryer for almost 20 years and NEVER had one single problem. I wanted new ones only because I wanted new and improved upgraded features... big mistake!!!!
Whirlpool has done nothing to make this right with us. We can not return our product and no one has offered me anything! How about an exchange for a new washer and dryer, or an extended service plan free of charge as I read someone else got. Nothing has been done to try to resolve these issues at all. I actually have my old set out in my garage, planning to sell them at my garage sale. I am beginning to think that would be my 2nd big mistake. I will probably need a back-up set to cover how useless our new set is. Better yet, maybe I should sell the brand new $2000 set and keep the old.
Only thing about that is I would feel guilty selling that junk to someone else, even for a couple bucks. I could not forgive myself for being that deceiptful. Apparently Maytag Whirlpool does not feel the same way. They are probably laughing all the way to the bank. I could go on and on with more descriptive issues that we are unhappy about. Unfortunately I do not have time because I need to get to a laundromat to finish my clothes because my new Maytag Bravos washer and dryer suck.
BENTON HARBOR, KENTUCKY -- I will no longer be a valued Maytag/Whirlpool customer. My issue was not resolved to my satisfaction. A control board on as expensive a washer as this should not go out after 3 years of use. You have definitely lost my business for life, and I will tell everyone I know about my horrible experience with your product and customer service in this regard. I will never purchase another of your products or any product in your family of brand names. As a consumer, I too have a bottom line and at some point that has to matter also. As a corporation I understand you have a bottom line, financial profitability goals etc...
You should be ashamed of yourselves for selling a product for 1000-1300$ and banking on the purported reliability of the Maytag brand name. You should be ashamed that after only 3 years of use this product failed in the most expensive way it could and you failed to make that situation right by me. You could have sent the part to me at no cost to me and maybe a 40$ cost to you for a washer I spent so much money on, and maintained me as a loyal and hypothetically valued customer.
Think about it... That part probably cost you about $40 to have made (Control Board Part # 34001498 which number I now have memorized after trying to find one at an affordable price). Maybe more, but not really too much more. So rather than send me the part, which should not have gone out after only 3 years in the first place, and keep me and my household as current and future customers earning you thousands over my lifetime and the lifetimes of my children, family, and friends etc. You have lost me and any future business I will need to do in the range of your products.
And know this... I am only 38. I will need to buy another washer, dryer, refrigerator, stove, microwave, stereo, blender, (insert type of appliance here) over the course of the rest of my life, as will my children, family and friends. YOU and YOUR company will NOT get a dime of my business. It doesn't seem like good consumer relations on your part, not smart future financial planning, but hey... I don't own a multi-million dollar corporation.
I'm just a housewife and I have to take the fact that you will not stand honorably by your products brand, nor reliability and accept that you received thousands of my dollars and I am not receiving the dependability that you claim in your advertisements. When I calculate how many hours I had to work to pay for that washer.
Hours of my life that were bargained in exchange for the dependable use of a product you sell, I am sickened. You have commercials that tout that Maytag service men never have anything to do because your product is so reliable! False advertising! I am no fool. I will research your family line of products and I will not buy from you again. Take that to your bottom line!
Here is my control panel problem. I purchased my dream double oven gas range, only to turn into a nightmare. The control panel actually melted and the plastic buckled right on the buttons that control all the oven functions. If this had happened within the first 90 days they would have checked into a recall, I was told.
It did not so I had to purchase an extended warranty at $350.+ which I did, since the ovens wouldn't work at all. I corresponded with Maytag and told them I felt this was a faulty design and that I wanted my money back that I had to pay out for extra warranty. They stood behind their product. So I got the new control panel installed and within a month the same problem the control panel is buckling again. Apparent the flame from the right rear burner shoots up on to the panel and melts it. Now this to me is FAULTY DESIGN. I thought a stove was designed to cook your food on all burners and both ovens.
So now both of the ovens are pooched as well, apparently the pieces needed to fix the ovens are no longer available, so we will see what this extended warranty will do for me. 2007 this stove is 6 years old. I had a gas range before this for 25 years and traded it in for this nightmare stove. I will find out in a couple of days what the warranty will do to replace my stove. It better be good!
BENTON HARBOR, MICHIGAN -- Yikes, after only 4 years of once a week use (there's only 2 of us). The touchpads on the Maytag dishwasher don't work. Replacing the front panel -yes that's what it takes - will cost about $250 plus installation. A call to Maytag and I find out that they have also recalled the heating element and the dishwasher is unusable. After 45 minutes on wait or being kicked from one dept to another, Maytag's customer service supervisor (who said she'd call back) has yet to do so. (I've spoken with her once requesting a replacement for my lemon) but no answer yet after 3 weeks and 2 voice mails - last one today. Yes, the Maytag repairman is sleeping somewhere - the company just charges its customers to replace poorly designed products. Is this a function of being bought/merged with Whirlpool? Anyone knows?
553 BENSON ROAD, MICHIGAN -- Bought the washer new in 2009 for new home. Began using 6 months after purchase. After about 6 months started hearing a knock during the spin cycle. The knock grew louder over time. I checked and rechecked the level. It was out of warranty. After checking for loose bolts, etc. I found that the bearing on the tub had worn and was wobbling in the race. That created heat and caused the bearing to swell and jam the inner tub inside the outer tub. I called for a new bearing but had to purchase a new tub from Marcone for over $300. I pounded out the jammed inner tub.
The new tub slid right in and all was quiet - until about 5 or 6 months later and it's started all over again. Maytag says they have no other complaints. Now why would they tell me if they did. They said I could have a repair man come and replace the tub at my expense. I kindly suggested if that's the best they can do, I will not buy their products again. I'm not a wash machine engineer but I can look at the bearing and tub design and know there's no way for the bearing and tub to hold the weight of water and wet clothes. It's a bad design. I recommend staying away from Maytag I don't know if Whirlpool or other front load designs are the same. Hope not.
CALIFORNIA -- I am very disappointed with Maytag's Quiet Series 200 Dishwasher. I bought this dishwasher about 4 years ago and it's already dead. How does a company make something this expensive that can't outlive my beta fish? Did I abuse it by wearing a wifebeater t-shirt while loading and unloading my dishes? NO. It's ridiculous that I have to incur costs to replace a control panel through no fault of my own.
I had an appliance person look at it and he said, “yes” it was the control panel that needed to be replaced. That's approx 170.00 for the part and another 120.00 for labor. With that cost, I could probably buy a new cheaper dishwasher that would last me a little longer than 4 years. I always thought Maytag was a reputable company. Not anymore! Badly designed model from my experience and also in later reviews of this product. Several people have had the same problem with their control panel. Shame on you Maytag.
BENSON HARBOR, MICHIGAN -- I bought Maytag electric ceramic glass top range when I remodeled my kitchen recently. I did not really use it until after the holiday season. When I use it I realized there were big problem. It takes a long time to heat up, long time to cold it down. And it's on and off by itself even I set up at the highest energy! I am talking about cook-top not the oven, there was no temperature set.
One time, I used the largest eye, it took me 20-30 minutes to cock one simple dish that I just need 5 -7 minuets on my old electric stove (I have admit the contact was not good-bottom of the pot not flat like top). Dish was not done the stove was on off or dim operation. I really want to smash the stove with my wok-that's what I feel about the range. The worst thing is at beginning because I am still not used to check the indicator light, I thought it's was off(because I do not see the stove eye rad) and actually it wasn't. Fortunately somebody else was home, smelled burning food and turned stove off! Other wise I can not imaging what going to happen!
Oh, I used Oven, preheating takes 10 minutes!
I went to Home Depot, where I bought the range, the section manager told me this was a special order can't be returned(why they did not tell me when I buy the stuff) and tell me to call Maytag. The first time I called I found although I have the receipt, I do not have serial number. Next time I called from home when I got the serial number, it was 8:15pm-the answer machine told me their service time only 8:00am to 8:00pm Mon to Friday. The third time I called,
I waited on line almost half hour to get answer. The representative told me there is nothing wrong with the range it supposedly on and off during cock. It's designed that way (Oh, my god! what kind of design? let me cock or not!). There's nothing they can do bout it. Like others said "Maytag Customer Service only says they are sorry that I am having a problem and make no effort or commitment to correct the problem". Now, I would never, ever buy any of product from Maytag. I will recommend anybody who were shopping for appliance not to buy Maytag products! Their quality of product are poor, their service not help at all.
Washer cleans clothes just fine and the WASHING OPERATION itself is quiet. My complaint is about NOISE POLLUTION from the very intrusive, VERY LOUD, totally unnecessary, and OBNOXIOUS musical start-up sounds and other musical noises made by the machine. I would never have acquired this machine if I had known I would have to put up with this harassment "music." The "music" is so loud it can be heard all over my house and it wakes family members who are sleeping.
How can I turn off those obnoxious and unnecessary sounds??? Nothing in the instruction book tells me. I am certain this can be done without hindering the washing mechanism. I eliminated those noises from my cell phone, computer, and high def. television sets.
BENTON HARBOR, MICHIGAN -- My family owns a double wall oven, Model number MEW6630CAS. It was an expensive oven in 2001 and we hoped we were acquiring a sturdy and reliable tool for our family kitchen. Unfortunately, we have had to fix the digital display twice since we got this oven, at over $400 for each fix. The first fix was in 2005 and the last fix was last month, in 2010. In addition to the initial cost of the oven, then, we have spent over $800 just to be able to read the basic information of time, temperature, etc. of the oven.
Obviously, when we acquired the oven, we never suspected we would need to spend over $800 dollars just to be able to read the displays. This is a huge hidden cost and, we think, points to a serious problem with the design and the parts used to repair this product.
We contacted Maytag first by email, then by phone. Maytag representatives simply said that the oven is out of warranty and that there's nothing which can be done. We are realistic about the lifespan of products, and we absorbed the cost of the first expensive fix to our Maytag oven without complaint. However, the need to fix the oven a second time motivated us to ask for Maytag to compensate for at least the second fix.
We wrote a letter to Maytag, to the Director of Consumer Care, Maytag. Her office (not her) responded by calling us and all they did was repeat the fact that the oven was out of warranty. I wonder if the makers of the Ford Pinto repeated that their defective cars were out of warranty! In short: Maytag oven is a terrible product, with multiple failures of digital display, a huge fix cost ($800 and counting) and a company that refuses to follow best practices and stand up for their customers. We are done with Maytag.