Maytag/Whirlpool - Page 2

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Maytag Dryers Are Junk
Posted by on
Bought a new Maytag Bravo dryer in Jan 2011. It has crapped out already with very little use. Repair people have been out 3 times and now have to refer it to the factory for "model review board" which take a week. They have replaced the board ($375 + labor +-), a thermal fuse($50 + labor+-) and another service call to determine they didn't know what was wrong and had to refer it to the Model review board. Been without a dryer for a week already and called the Maytag people this morning and told them I want a new dryer. THey said they have to exhaust all possibilities of fixing this piece of JUNK before they could move on to possible replacing the unit !!. What a total waste of money and time. I will have a new dryer in my house this evening, and it won't be anything made by Maytag or Whirlpool, and will turn the case over to an attorney. BUYER BEWARE of any Maytag because the repairman ain't so lonely anymore. I have a BIG MOUTH and by the time I get through with MY advertising on Maytag they will wish they had replaced my machine may times over. Better Business Bureau is my next letter.
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Slimjim on 09/22/2011:
Please give them some time to sort it out. Squeezing them may prove to be anti-productive. There is a process with all brands as to repair options must have met a threshold before a swap will be authorized. Legally they can just keep fixing it as that is honoring the warranty. Getting legal may be premature and forget the BBB. Maytag couldn't care less as nobody who is thinking of buying a Maytag would go to Newton Iowa's BBB to check their report to finalize a decision.
I do sympathize with you. An 8 month old dryer that can't be fixed is pretty bogus. Hopefully they will do a swap for you soon without you having to really start to push it.
I'm not one who generally buys into a new dryer should be replaced anytime it needs a service call, but yours seems problematic and really should be exchanged in the name of good faith.
At Your Service on 09/22/2011:
I agree with a lot of what Slimjim is saying. With all due respect, I don't see anyone going to an attorney over a dryer. Any reasonable attorney would begin by requiring a $1500 retainer which is more than what the value of the dryer is. The only thing is will do is close off communication with them. They'll immediately begin by referring you to their legal department, so nothing will come about.

Maytag, IMHO, has some really good appliances. I own them and love them. If you'll work with them, I'm sure they'd be much more willing to help you along the way.

Please keep in touch if everything isn't completed to your liking.
Venice09 on 09/22/2011:
It looks like JUNK is the word of the day when referring to Whirlpool/Maytag. Their reputation is going down the toilet faster than you can flush.

Slim, I agree that a little patience can go a long way, but I can't help wondering how long it will take to "exhaust all possibilities". Possibly until the warranty expires? Sometimes the customer has to take a stand to get the company to do the right thing.
WP2008 on 09/26/2011:
Hi my name is Jordan and I am a representative of Maytag. I am sorry to learn of the issue you are having with your dryer. If there is anything that I can do please reach out to me via e-mail at please include your user name, the site we contacted you on and your complete contact information.
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If you buy Maytag, buy extended warranty
Posted by on
I purchased Maytag bottom-freezer-drawer fridge #MBL2256KES5 a little over a year ago online from Top part stopped cooling 26 days past warranty date. 26 DAYS!

Really? This is the best they can do? Yes, it is. Oh, they did offer to schedule a repair - with what must be a very-very-very-busy Maytag repairman, not the "lonely" one you may have seen on their ads.

Now that I'm reading various websites, I see our scenario is actually better than average, with most having all sorts of problems with Maytag during the one-year warranty period. (Didn't buy the extended warranty since consumers' advocate groups consistently recommend against it.) Shame on me for not paying attention to these published horror stories BEFORE I bought. I will never, ever consider buying a Maytag appliance again and will discourage everyone I know from doing so.
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Slimster on 06/02/2011:
What seems to be the problem with the unit, and what is the model number?
Slimjim on 06/02/2011:
I wouldn't panic. Many appliances have had an early service call to correct a problem, and run trouble free for years thereafter. Yes, Maytag has its share of unhappy owners, but all brands have people who had bad experiences if you look for them. Your described problem probably was a minor issue preventing air to circulate to the fresh food section. A vent door or thermostat perhaps. Hopefully you will have no problems here on.
The_Jeecheroo on 06/02/2011:
Slimjim would know.
ambrosia67 on 07/08/2011:
I have a new 10 cubic ft refrigerator, Maytag ( 10 hrs. ) Are the sides supposed to be hot ? Customer service is closed until Monday. I hope it doesn't catch on fire.
Anonymous on 07/09/2011:
ambrosia, feeling heat on the outside or in between the freezer and fridge is normal due to the heating element inside the walls of your fridge. This heater is there to eliminate any condensation that may occur inside the walls and insulation of the fridge.
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Don't buy Maytag
Posted by on
ROCKFORD, ILLINOIS -- I bought this washer because I thought Maytag was a reliable name and it came with a stainless steel tub. I have had the lonely repairman out here several times. I've had the transmission replaced and the motor is going (over heats and stops). The paint is chipping and it has had a leaking problem among other things. Everything was covered by their warranty, but I still had to pay $65. for each service call. I feel so deceived by them. It's broken again, squeals and won't spin, I've had it. I will never buy one of their products again, and I tell everyone who is in the market for a washer to steer clear of them. Anything Maytag for that matter!
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Alain on 04/28/2011:
Whirlpool/Maytag is fast becoming a brand to avoid.
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Unnecessary, Obnoxious, And Loud "Musical Start-Up Sounds On Maytag Bravos Washer
Posted by on
Washer cleans clothes just fine and the WASHING OPERATION itself is quiet.

My complaint is about NOISE POLLUTION from the very intrusive, VERY LOUD, totally unnecessary, and OBNOXIOUS musical start-up sounds and other musical noises made by the machine. I would never have acquired this machine if I had known I would have to put up with this harassment "music." The "music" is so loud it can be heard all over my house and it wakes family members who are sleeping.

How can I turn off those obnoxious and unnecessary sounds??? Nothing in the instruction book tells me. I am certain this can be done without hindering the washing mechanism. I eliminated those noises from my cell phone, computer, and high def. television sets.
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Venice09 on 12/06/2010:
Are there vocals, too?
appspecialist on 06/11/2011:
No, you cannot disable the sounds. They are intended for the hearing impaired. I don't find them to be obnoxious at all.
trmn8r on 06/11/2011:
I think it's preposterous that sounds like that would be for the hearing impaired, and everyone else (the majority) has to put up with them.

I'd yank it apart and disable the sound emitter. The only sound I need to hear from my washer is the sound of silence, indicating the load is done.
trmn8r on 06/11/2011:
I found an excellent negative review of this line. Here is a snippet:
"I've had this washer for eight months now, and have tried very hard to learn to like it. Unfortunately, it's proving to be a futile effort.

My priorities when I chose this washer were, #1 large capacity, #2 saves water, #3 saves energy. Granted, it delivers on all three, but at what cost?

When I turned the washer on for the first time, I was impressed by the variety of sounds it makes; not loud, but reminiscent of the way a small jet engine sounds when you're inside the cabin awaiting takeoff, and unusual enough to initially frighten small children within earshot."
Full review at:
Venice09 on 06/11/2011:
Wait. Seriously? There is actual music? I thought the OP meant sounds similar to music. I agree, trmn, it is preposterous. To knowingly buy a musical appliance is one thing, but to find out after the fact is indeed a form of harassment, especially if it's loud!
trmn8r on 06/11/2011:
That's what I am imagining, Venice. The salesperson gives you all the stats about how it saves 1/2 gallon of water each load, rips your clothes to shreds, stinks to high heaven, and needs to be repaired three times in the first year, but neglects to tell you it makes loud annoying sounds.
Venice09 on 06/11/2011:
The sound should at least be able to be turned off. Depending on the location of the washer, it could be extremely annoying. I'm not even sure how it would help the hearing impaired. As you said, all I need to hear is silence so I know the load is done.
jktshff1 on 06/11/2011:
From a hard of hearing makes no sense that you can't turn it off.
trmn8r on 06/11/2011:
According to one Bravos manual I downloaded, there is a "End Signal Off" button on the control panel.

As far at "startup" sounds, I am wondering if the OP is referring not to intentional audible alerts/music, but the sounds the machine itself makes. Evidently, according to the manual, these machines make unusual sounds plain old washing machines didn't.
GenuineNerd on 06/11/2011:
I personally wouldn't mind if my washer started out with a musical interlude. It would make washday more of a breeze.
Venice09 on 06/11/2011:
Trmn, that's what I originally thought the sounds were, and that using the word music was just a way to describe them. Now I don't know what to think, but I do know I'll never buy a Bravo!
maybe on 04/08/2012:
try and holding the (extra rinse button or the end signal button (depends on which model you have) down for 5 seconds)This helps eliminate some sounds.
Chelsea M : ) on 04/30/2012:
OK I'm 22 and from a farm, you can take this with a grain of salt but I'm very mechanically inclined. I am a nanny for someone who HATED those damn chimes. So I looked online, in the manual called around, no one could help. I decided to just investigate for myself.

And It Worked, without compromising the functioning of the both washer and dryer. Here's how I did it:

Start with washer, its easier: Behind the top console, there are three screws that need to be loosened (they don't come all the way out), in order to take off the front console, and get to the guts.

Do this and on the inside of the console you'll see wires taped together and held in place by hooks.

Unplug washer

Feed the wires to the right of each hook, so the tape doesn't interfere with the hook. Remove wires from hooks.

You'll also see a raised grated area on the white plastic section. This is where the sound emitter is. You have to remove the screws to get to it. There are about 5, one is a little higher and hard to get to with the tall screwdriver, so I used a screw bit and a wrench.

Be careful removing this! it may be stuck to the circuit board underneath, and nothing can damage that circuit board! The plastic covering is removed by pulling towards you and then up.

Once removed, double check the sound. With the washer plugged in, reach around and click the power button, the sound will be coming from the raised black circle on the circuit board.

Unplug washer

Now its easy, just twist and lift that little black circle and you'll see wires, snip the wires (in half) and tape the top of the black covering to the inside of the console (in case you want sounds in the future)

Replace plastic covering (secure in back then push down)...make sure it is lined up perfectly, of the screws will damage the circuit board. Replace screws(I taped that difficult screw to the side as well, stupid thing)

Replace wires into hooks and scoot so the tape protects each section from the hooks.

replace top console and put you're screws back in.

The Dryer:
Same as the washer, but the top console is tricky to get off, pull towards you and then up.
Also, the black circle covering needs to be twisted and snapped completely off. It doesn't hurt the machine I promise!! Ours works perfectly and silently now. You can tape that black speaker to the inside, in case you ever want it back, you'll know where the part is.
Keep those tachnician papers inside the console where you found them.

When finished Secure top console by setting back first, then push and pull towards you. If you don't pull towards you the screws won't go through their proper holdings (you can see them through the tiny slots)

Good luck and happy washing!
DebtorBasher on 04/30/2012:
Great info Chelsea, though the person who wrote this review might not come back to read it (it was posted in 2010)but I'm sure others with the same problem will appreciate it.
Jane on 11/07/2012:
These were just delivered to my home today after the old set gave up the ghost. My other half isn't a fan of the normal laundry buzzing sounds and he isn't around yet to put his two cents in about all the new music. These instructions may be a marriage saver if they drive him up the wall. So thank you very much Chelsea!
Tiffany on 12/07/2012:
You can actually turn off the startup/chiming by turning on the machine and then holding the end cycle sound button for 5 seconds
CC on 01/28/2013:
Tiffany - You are a lifesaver! Love the washer and drier, but absolutely hate the sounds. (I never even noticed the button you are referring to.) Just followed your instructions and will now enjoy each laundry load in silence! Merci!
NoSound on 02/02/2013:
Yes, thank you it works.......
Now Anybody know how to load
"This is the way we wash our clothes"
Thanks! pushing and holding the button (about 5 sec) on the bottom right of my Bravos XL marked Cycle signal does it.
steveindanville on 02/06/2013:
I have a Bravos X500 bought 2/5/13 and the signals on every single button push, plus the end of wash song drove me nuts immediately. Mine doesn't have an "End Signal Off" button, but holding the "Extra Rinse" button turned off a lot of sounds. Not the Start or options buttons, but at least the dial for the different wash options is now silent except for the Normal cycle, and that's fine. The internet is the best! Thanks for the help.
Bob on 02/28/2013:
No need to do a surgical procedure on the board, the previous posters got it right: Turn on the washer and press and hold the end cycle sound button for 5 seconds or so until you hear a small beep. Done.
NK on 03/20/2013:
There is a cycle signal button on the control panel in the lower right. Hold it down until it chimes. It turns all the startup chimes off. Works on washer and dryer both. :)
Herb on 04/10/2013:
How about turning off this infernal sounds on Maytag model
MVWX600XW2 ? It doesn't have a cycle signal button!
Thanks for any help.
Jody on 05/24/2013:
To turn off the musical sounds on Bravos washer and dryer, put your finger on the End Signal press 3 times, but on third press for off, Keep Holding for 5 seconds and you will hear an acknowledgement beep. Then you can do laundry in peace and decide if you want the hi, low, or off for end cycle. Hope this helps.
Adrian on 05/26/2013:
Thanks Jody - the same process works on the Maxima series washer and dryer as well. So happy to be rid of the chimes.
Rick G on 05/29/2013:
press the cycle/signal button until it makes a beep. Music gone! I liked it for about 2 days and then it got annoying. Then I really started to hate it. Then I almost dragged the $2000 pair out into the yard to burn them down lol
scottyb on 07/21/2013:
Holding the end signal button worked for me!! Thanks it's so much better now.
Jacques on 07/21/2013:
Finally. Thanks to Tiffany for the heads up. On mine it was "End Signal" for 5 seconds, but it worked, and for that I am eternally grateful. Just one complaint now, and that is that the power is turned on automatically when I open the lid of the washer/dryer.
Debbie on 07/28/2013:
OMG ... soooo agree. I hate the obnoxious musical signals on my new washer/dryer. Sooooo annoying!!!!
Suz on 08/13/2013:
I just bought a Maxima set, there is no cycle or signal button on either. Any suggestions for how to easily get the sounds turned off?
Mdean on 08/16/2013:
I just tried the 5 second hint. It worked easily. Thank you, thank you and ohhh, did I say thank you:)
Vanessa on 09/10/2013:
On the Maxima it is the "cycle signal" button. Turn machine on and then hold that button down for about 3 will make a little blip sound and then release. NO MORE SOUNDS!!! Woo hoo. Thanks so much. Maytag customer service said it couldn't be done! I am so happy.
Rupert on 10/19/2013:
The user care guide indicates that the "cycle signal" button only appears on models 4000 and up on the Maxima. Arghhh!!! I just bought a 3000 and the tones are driving me bonkers. WTF Maytag? Why design an appliance that makes noises like a 2 year old's toy??
I'd love to open it up, find the circuit board and cut the wire to the speaker, but I'd probably damage the whole unit and void the warranty in the process.
Edog on 11/16/2013:
"Maytag Customer Service" said it couldn't be done?? Hoo-Rah for the Consumer Revolution! I silenced our pair of Maytag Maximas with a 3 second press on the 'cycle signal' as Vanessa and others suggested! Now let's spread the word before any more of these US made appliances get dragged out to the back yard and burned!!
Christy on 03/09/2014:
Thanks for telling me how to turn off that obnoxious sound. It was like a Donkey Kong game was playing in the basement. The sound was so bad, I would have returned them if you all hadn't posted how to turn it off. Maytag should be ashamed of their horrible machine instructions.
Paula on 03/29/2014:
Thank you for this site, I too was about to return my new washer set if I had to listen to that horrible tune!!! I was almost out the door to strangle a salesman!!!! The 3 second method worked on my Maytag Maxima also.
Paul on 05/09/2014:
Thanks you all so much, my wife likes her new dryer now, only had it for two days but she couldn't stand to sounds. I followed your instructions and now no more tones! Happy wife happy life!!
Thanks again
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A double wall oven with two logic board failures in 9 years: 2 X $400=$800 to fix.
Posted by on
BENTON HARBOR, MICHIGAN -- My family owns a double wall oven, Model number MEW6630CAS. It was an expensive oven in 2001 and we hoped we were acquiring a sturdy and reliable tool for our family kitchen. Unfortunately, we have had to fix the digital display twice since we got this oven, at over $400 for each fix. The first fix was in 2005 and the last fix was last month, in 2010. In addition to the initial cost of the oven, then, we have spent over $800 just to be able to read the basic information of time, temperature, etc. of the oven.

Obviously, when we acquired the oven, we never suspected we would need to spend over $800 dollars just to be able to read the displays. This is a huge hidden cost and, we think, points to a serious problem with the design and the parts used to repair this product.

We contacted Maytag first by email, then by phone. Maytag representatives simply said that the oven is out of warranty and that there's nothing which can be done. We are realistic about the lifespan of products, and we absorbed the cost of the first expensive fix to our Maytag oven without complaint. However, the need to fix the oven a second time motivated us to ask for Maytag to compensate for at least the second fix.

We wrote a letter to Maytag, to the Director of Consumer Care, Maytag. Her office (not her) responded by calling us and all they did was repeat the fact that the oven was out of warranty. I wonder if the makers of the Ford Pinto repeated that their defective cars were out of warranty!

In short: Maytag oven is a terrible product, with multiple failures of digital display, a huge fix cost ($800 and counting) and a company that refuses to follow best practices and stand up for their customers. We are done with Maytag.
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Venice09 on 12/02/2010:
From what I can tell, Maytag/Whirlpool is losing a lot of customers. I wonder what it will take for them to do something about it. You sound like a reasonable person, and your complaint is justified. I think it would be wise for Maytag to do whatever it takes to keep you as a customer. I don't blame you for writing them off.
ok4now on 12/03/2010:
Venice: I knew that you would jump on this review. The OP was ripped off with an appliance product that failed. The manufacturer won't stand behind their inferior product and makes excuses for repair. Bottom line: The customer after spending big bucks looses again. This is not right!! It seems that no matter how much you spend on an appliance it's a gamble on the reliability & the customer gets stuck with the bill when it fails.
hilde45 on 12/03/2010:
Your comments of support are appreciated! I would just add that in my conversation with Maytag they said, "Well, the product *is* 10 years old," as if that was very old. My parents just last year replaced their dishwasher and oven, after 45 years of service. Their fridge is still going strong. They really don't make appliances like they used to--not even close.
Venice09 on 12/03/2010:
Hilde, yes the product is ten years old, but the only reason it made it that long is because you invested $800 in repairs. Of course, Maytag doesn't see it that way. As ok4now pointed out, everything is a gamble no matter how much spend. Appliances should be more reliable, like they used to be. But, as you said, it's not even close.
trmn8r on 12/03/2010:
Here's the disconnect. Appliances years ago lasted longer. I am old enough to remember.

Appliances today are designed to last 7 years. 7 years! Perhaps in 2001, it was 10. So this is why the CSR acted as though your appliance is old. In their mind, it is.

So, you end up with people saying "My LG was a piece of junk. I'm going to get a Whirlpool." "My Whirlpool was a piece of junk, I'm going to get a Electrolux." "My Electrolux didn't clean the floor - that's false advertising."
ok4now on 12/03/2010:
Let's expand this discussion in another direction. My king size bed comforter needed to be washed so I took it to my local laundromat. They have the huge commercial machines that will accommodate an item of this size. While waiting I struck up a conversation with the owner. I inquired about the commercial machines and how it would be nice to get this quality for home use. He stated that they are constantly breaking down with a high repair cost and he had to learn how to fix them to save money. So again brand name seems to have little value. You take a chance and hope it lasts.
Venice09 on 12/04/2010:
I always wondered about the durability of commercials machines. I just assumed they were made with better quality. Apparently not. And I'm sure those machines are very expensive. I wonder why it's so difficult to produce reliable appliances. It's not like it hasn't been done before. Why are the expensive, high end appliances not made of better quality so they last longer and need less repairs?
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Maytag/Whirlpool - Don't Waste Your Money!!!
Posted by on
We purchased a Neptune top loader washer about 4 yrs. ago. I was immediately aware that my clothes were not getting clean but when I asked the store where I purchased the washer about this they said that they had not had any other complaints so I just assumed that it was my problem. Then within 6 months I started to notice rust stains on my washed clothes. The rust was dripping from the metal lid onto the clean clothes after the wash cycle had completed. To make matters worse my husband and I started to notice a fowl odor coming from the washing machine. It smelled like mold.

I have since read that other Neptune owners have had the same problem and this has turned out to be a serious mold issue because of dirty standing water that will not empty from the washer!! I have repeatedly called the customer complaint number (listed on the inside of the washer lid) only to be told that this is not a problem Maytag is aware of .. BULL!!!!! Today when I could not take the smell anymore I decided to call Maytag's Headquarters. Thinking that the executives at Maytag might be a little more polished and helpful than the customer service people who have offered nothing more than "stonewalling". NOT SO!!!

The woman on the other end who stated she was a part of the "executive headquarters" and "very important" was actually more rude than the customer service individuals I had been dealing with previously. Not only did she state that she had no record of any of my many prior complaints she also implied that I was lying, she then went on to scold me for not having had a "service tech" out in the four years to check the problem. When I tried to explain (for the third time)that I had been told for 3.5 yrs. by their customer service people that this was not their problem she then continued to berate me for not having a service person out to check the machine .

When I informed her that I would be contacting the "consumer advocacy reporter" at my local news channel she then stated that the conversation was over and hung up! Unfortunately, we had a dryer die on us 4 weeks ago and thinking that we would not repeat the same mistake by purchasing a Maytag we bought a Whirlpool instead only to find out that Whirlpool bought Maytag. Needless to say we will not purchase any Whirlpool products ever again and will tell all of our friends and family members. Hey- Whirlpool, GET A CLUE. When you don't stand behind your products and your customer service is pathetic, rude and incompetent you'll eventually see it in your stock price.
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Anonymous on 09/22/2008:
Their customer service has gone south,much like their appliances.I'm sooooooo glad I no longer have to deal with Maytag/Whirlpool warranty issues.

SilverWngs71 on 09/22/2008:
When you turn the wash tub by hand do you hear water, but can't see it?

This is not water, it is a saline solution added to the interior of the tub to keep the outer and inner tubs from rubbing against each other. It also acts as a balancer.

I don't know if you have tried any of the self cleaning tips for the washer. There is AFFresh, it is a tablet that you put into the empty wash tub and run a heavy duty/hot water cycle. One tablet at a time. You can also do a bleach bath for the washer. However, bleach only takes the top layer of any build up off and does not completely remove the odor causing gunk. When you use Liquid fabric softener it has animal fats in it, and can stain clothes, if improperly loaded into the washer. You can use 409 on the gasket. They will tell you to use bleach, don't. You can take the 409 a toothbrush you will never use again and scrub and mold that grows on the gaskets.

Best of luck.
Anonymous on 09/22/2008:
If it's a fowl odor, shouldn't it smell like chicken?
qualityappliance on 09/22/2008:
A lot of the odor is caused by using too much soap. My guess is that you also have well water which could explain the rust issue.

Good one Ken.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Maytag Washer Is Garbage
Posted by on
Rating: 1/51
I am 70 years old and wanted a new washer that would last me. I mistakenly believed those lying commercials and bought Maytag. I do regret tha purchase. This washer moans, groans, clicks, doesn't get clothes clean and takes forever. I cannot afford another washer, but I WILL LET EVERYONE NOT buy Maytag.
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wjk898 on 01/28/2013:
Welcome to "Kremlin-inspired" washing machines that have nothing to do with cleaning clothes - just making sure that you S_H_A_R_E resources like water and heating fuel for hot water with everybody else regardless of your ability or willingness to pay for those things. These collectivist machines do the deciding how hot the water, how much water, meanwhile guzzle electricity running for an hour on some ordinary cycle. The pretty gadgetry on the control board though should make you F_E_E_L good though. Doesn't it? Don't you feel like you're washing machine is part of a professional laundry where you can play laundry worker if and when you want to?

Give me the old GE we got in 1956 - heck it even had a water saver where it sucked the steaming hot wash water back up out of the laudry tub - great for rugs or filthy jeans etc. And, the water you put in was as hot as you wanted it. And to top it off, detergents still had ingredients that actually cleaned clothes, and inflation-adjusted price for that stuff was half what you pay for it these days.

With a couple easy do-it-yourself repairs that macking lasted 15 years.

We are now living on the Honey Boo Boo planet. Enjoy!
Alain on 01/28/2013:
From the looks of the reviews, both here and on other sites, Maytag/Whirlpool quality and service has been on a downhill slide for several years now.
At Your Service on 01/30/2013:
Washer designs have changed considerably over the last decade. They use considerably less water and, as a result, less energy. In this case, Maytag is no different than another.

Maytag's current design includes a Maxima line That I quite like.

The Centennial is considered a crossover piece. It still uses less water, Showering the laundry in place of agitation. It uses something That Maytag Calls MCT, or Maytag commercial technolof
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A Positive Outcome with professionalism and Caring
Posted by on
NEWTON, IOWA -- After having 5 repair attemps and 2 different contracted companies come out to service our gas range Maytag finally arranged a fix. The subcontracted companies they use are poor, especially A and E. Just nice young kids in uniforms (dress code and hygiene and appearance excellent) that have no clue on fixing appliances. They should be able to call a company technician and not an A and E technician who just yells at them.
Any way, kudos to Maytag for coming through and to the rescue.
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Alain on 06/23/2011:
Thanks for the review! It's good to see that Maytag/Whirlpool actually did right by you and fixed the problem.
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Crappy customer service
Posted by on
Just try getting someone one the 1-800 phone line to schedule repairs - I dare you.

No matter what time of day you call, you will always get the "high call volume" warning. And you will wait at least twenty minutes (my personal limit for being stuck on hold).
Obviously they are too cheap to properly man their customer service function.


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Horrible stinking violently moving washer
Posted by on
I have owned a Maytag neptune for over 4 years now. The unbearable stench simply will not go away. After ton of calls to Maytag, that clean with chlorax/water is a bunch of junk. Also, when the washer rinses and spins it goes all over the room. The water never drains, and even just a tiny bit of any HE detergent suds it up and it stops. Never ever purchase a neptune.
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trmn8r on 02/21/2011:
The Roman god Neptune is associated with fresh, but not necessariy clean water. Considering Rome is an inland city, it is possible that estuaries of the Tiber River occasionally become still, causing a fetid stench.

This is what they don't tell you in the advertising material for the Neptune washer.
leet60 on 02/22/2011:
Front loading washers do not completely empty the water from the machine. As the machine is usually well sealed, standing water, darkness and warm air contribute to mold. The odor can be overpowering enough to make you want to toss your lunch.

You might want to try running the washer through a few hot water rince cycles with cascade dishwashing detergent. This seems to work well for me.
Ytropious on 02/22/2011:
My machine smells too but there are things you can due to keep it from getting musky, or clean up the smell if it already exists. Use less fabric softener for starters. You can try a tide or afresh front loading machine cleaner, they do help. There are also home remedies that involve bleach or vinegar. Make sure you don't leave laundry in there longer then it needs to be, and leave the door open as soon as its empty.
appspecialist on 05/14/2011:
The tide or afresh washer cleaners are effective in most cases. As for the vibration issue you could try buying some anti vibration pads for about 5 bucks. Also they sell mats that will help keep the washer in place, Those are more expensive though
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