I am 70 years old and wanted a new washer that would last me. I mistakenly believed those lying commercials and bought Maytag. I do regret the purchase. This washer moans, groans, clicks, doesn't get clothes clean and takes forever. I cannot afford another washer, but I WILL LET EVERYONE know... do NOT buy Maytag.
My husband purchased the Maytag Washer and Dryer for me last Christmas. I hate these machines. I TOTALLY HATE THEM! It takes twice a long to do the laundry because you can only do a quarter of the load. Then the sensor has to think about how much water it needs to fill the machine. It spins around and thinks about it again. So for 5 t-shirts, 3 nightgowns and two pairs of shorts, it takes almost an hour to wash. Yesterday, the washer said the load was DONE. When I opened the lid to put the clothes in the dryer, they were soaking wet. The washer never spun.
Now today, the dryer drum is banging from left to right and service can't send anybody here until Tuesday. What happened to Monday? It's not a holiday. My wash is up to the ceiling. The machines are TOTAL JUNK and their service department is terrible. I would never recommend these machines to anyone. We are ready to roll them to the curb. Shame on you Maytag.
I have a Whirlpool stove, Maytag dishwasher, washer and dryer (Maytag appliances all bought since the first of 2011). All except the washer work as they are supposed to... but the washer does not perform as I would like. There have been occasions when a cycle has completed running that I find part of the sheets (at the top of the load) that are not even wet! There is no truly gentle cycle. The spin cycle on all the cycle selections spins the clothes to death.
My old washer (Whirlpool) had a cycle that really worked with permanent press and had a great gentle cycle. I find that my delicates are spun as I said almost to death. All my permanent press now need ironing. And the ball for fabric softener is really a joke. I have found white spots on some of my dark clothes that have to be washed again because the softener is not being spread around and/or washed out. As an old time Maytag/Whirlpool customer I'm sad to say I would not recommend this washer.
Bought a new Maytag Bravo dryer in Jan 2011. It has crapped out already with very little use. Repair people have been out 3 times and now have to refer it to the factory for "model review board" which take a week. They have replaced the board ($375 + labor +-), a thermal fuse ($50 + labor+-) and another service call to determine they didn't know what was wrong and had to refer it to the Model review board. Been without a dryer for a week already and called the Maytag people this morning and told them I want a new dryer.
They said they have to exhaust all possibilities of fixing this piece of JUNK before they could move on to possible replacing the unit!! What a total waste of money and time. I will have a new dryer in my house this evening, and it won't be anything made by Maytag or Whirlpool, and will turn the case over to an attorney. BUYER BEWARE of any Maytag because the repairman ain't so lonely anymore. I have a BIG MOUTH and by the time I get through with MY advertising on Maytag they will wish they had replaced my machine may times over. Better Business Bureau is my next letter.
I purchased Maytag bottom-freezer-drawer fridge #MBL2256KES5 a little over a year ago online from HomeDepot.com. Top part stopped cooling 26 days past warranty date. 26 DAYS! Really? This is the best they can do? Yes, it is. Oh, they did offer to schedule a repair - with what must be a very-very-very-busy Maytag repairman, not the "lonely" one you may have seen on their ads.
Now that I'm reading various websites, I see our scenario is actually better than average, with most having all sorts of problems with Maytag during the one-year warranty period. (Didn't buy the extended warranty since consumers' advocate groups consistently recommend against it.) Shame on me for not paying attention to these published horror stories BEFORE I bought. I will never, ever consider buying a Maytag appliance again and will discourage everyone I know from doing so.
ROCKFORD, ILLINOIS -- I bought this washer because I thought Maytag was a reliable name and it came with a stainless steel tub. I have had the lonely repairman out here several times. I've had the transmission replaced and the motor is going (over heats and stops). The paint is chipping and it has had a leaking problem among other things. Everything was covered by their warranty, but I still had to pay $65 for each service call. I feel so deceived by them. It's broken again, squeals and won't spin, I've had it. I will never buy one of their products again, and I tell everyone who is in the market for a washer to steer clear of them. Anything Maytag for that matter!
I purchased this appliance approx 6 yrs ago and have been very happy with its performance until this year (2010). The refrigerator stopped cooling properly. I have had the authorized repairman come to my home three times and replaced the thermostat, baffle motor, and complete baffle assemble; cost, $450. My problem is not fixed. The freezer side works great. The repairman tells me there is nothing else to replace, yet my frig is unsafe because the temp will not reach 41 degrees f. I certainly would think an $1800. Refrig would last more than 5 years. Chalk one up to "name brand". I'm beginning to think American made is **.
The range that I purchased just over 5 years ago has broken down 3 times. It's always been the element that needs replacement. The first 2 times it was covered by warranty (thank goodness I bought the extended 5 years). The 3rd time though, it's not covered and I'll have to fix it myself. You know what it's like to be without your oven!
I contacted Maytag Customer Service. Although she was sorry about my situation, there was nothing that they could do except keep my complaint on file and indicated to me that these types of things can happen and that Maytag uses the "Best" components in their products. What a bunch of crap! If their still in business in the next 5 or so years, I would be surprised. A company that once had such an excellent reputation, to end up like this. Too bad.
We purchased a Neptune top loader washer about 4 yrs. ago. I was immediately aware that my clothes were not getting clean but when I asked the store where I purchased the washer about this they said that they had not had any other complaints so I just assumed that it was my problem. Then within 6 months I started to notice rust stains on my washed clothes. The rust was dripping from the metal lid onto the clean clothes after the wash cycle had completed. To make matters worse my husband and I started to notice a fowl odor coming from the washing machine. It smelled like mold.
I have since read that other Neptune owners have had the same problem and this has turned out to be a serious mold issue because of dirty standing water that will not empty from the washer!! I have repeatedly called the customer complaint number (listed on the inside of the washer lid) only to be told that this is not a problem Maytag is aware of.. BULL!!!!! Today when I could not take the smell anymore I decided to call Maytag's Headquarters. Thinking that the executives at Maytag might be a little more polished and helpful than the customer service people who have offered nothing more than "stonewalling". NOT SO!!!
The woman on the other end who stated she was a part of the "executive headquarters" and "very important" was actually more rude than the customer service individuals I had been dealing with previously. Not only did she state that she had no record of any of my many prior complaints she also implied that I was lying, she then went on to scold me for not having had a "service tech" out in the four years to check the problem. When I tried to explain (for the third time) that I had been told for 3.5 yrs by their customer service people that this was not their problem she then continued to berate me for not having a service person out to check the machine .
When I informed her that I would be contacting the "consumer advocacy reporter" at my local news channel she then stated that the conversation was over and hung up! Unfortunately, we had a dryer die on us 4 weeks ago and thinking that we would not repeat the same mistake by purchasing a Maytag we bought a Whirlpool instead only to find out that Whirlpool bought Maytag.
Needless to say we will not purchase any Whirlpool products ever again and will tell all of our friends and family members. Hey- Whirlpool, GET A CLUE. When you don't stand behind your products and your customer service is pathetic, rude and incompetent you'll eventually see it in your stock price.
NEWTON, IOWA -- After having 5 repair attempts and 2 different contracted companies come out to service our gas range Maytag finally arranged a fix. The subcontracted companies they use are poor, especially A and E. Just nice young kids in uniforms (dress code and hygiene and appearance excellent) that have no clue on fixing appliances. They should be able to call a company technician and not an A and E technician who just yells at them. Any way, kudos to Maytag for coming through and to the rescue.