The range that I purchased just over 5 years ago has broken down 3 times. It's always been the element that needs replacement. The first 2 times it was covered by warranty (thank goodness I bought the extended 5 years). The 3rd time though, it's not covered and I'll have to fix it myself. You know what it's like to be without your oven!
I contacted Maytag Customer Service. Although she was sorry about my situation, there was nothing that they could do except keep my complaint on file and indicated to me that these types of things can happen and that Maytag uses the "Best" components in their products. What a bunch of crap! If their still in business in the next 5 or so years, I would be surprised. A company that once had such an excellent reputation, to end up like this. Too bad.
NEWTON, IOWA -- After having 5 repair attempts and 2 different contracted companies come out to service our gas range Maytag finally arranged a fix. The subcontracted companies they use are poor, especially A and E. Just nice young kids in uniforms (dress code and hygiene and appearance excellent) that have no clue on fixing appliances. They should be able to call a company technician and not an A and E technician who just yells at them. Anyway, kudos to Maytag for coming through and to the rescue.
Just try getting someone on the 1-800 phone line to schedule repairs - I dare you. No matter what time of day you call, you will always get the "high call volume" warning. And you will wait at least twenty minutes (my personal limit for being stuck on hold). Obviously they are too cheap to properly man their customer service function. I WOULD NEVER BUY ANOTHER MAYTAG APPLIANCE AS LONG AS I LIVE. There is nothing special about their units and their customer service is non-existent. BEWARE!!!
I purchased a Maytag Front Loader washer Series 3000 over one year ago and now the bearings need replacement. I called a service guy and he quoted the repair to be $1,100 almost $400 dollars more of what I paid for the washer. Do not buy Maytag, bad quality and the company doesn't back up their products. I read the reviews online and the washer had excellent reviews. But let me tell you, the washer is not worth $200.
I had a Maytag over the stove microwave, that for no reason shorted out and burned down my house. We were not home, so it was not even in use. It started on fire and I had cabinets above the microwave, so the cabinets caught on fire, and there it went. My home total loss.
People who are trying to get satisfaction from Maytag? Whirlpool purchased Maytag sometime ago, that is why you do not get anywhere with Maytag. They don't care. Call Whirlpool. I am looking for someone who has had my same tragedy. I need a referral for a good consumer protection attorney, who works on contingency. Model# starts with XC.