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Maytag/Whirlpool Consumer Reviews - Page 2

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Bravo Washer and Dryer Are Junk
By -

My husband purchased the Maytag Washer and Dryer for me last Christmas. I hate these machines. I TOTALLY HATE THEM! It takes twice a long to do the laundry because you can only do a quarter of the load. Then the sensor has to think about how much water it needs to fill the machine. It spins around and thinks about it again. So for 5 t-shirts, 3 nightgowns and two pairs of shorts, it takes almost an hour to wash. Yesterday, the washer said the load was DONE. When I opened the lid to put the clothes in the dryer, they were soaking wet. The washer never spun.

Now today, the dryer drum is banging from left to right and service can't send anybody here until Tuesday. What happened to Monday? It's not a holiday. My wash is up to the ceiling. The machines are TOTAL JUNK and their service department is terrible. I would never recommend these machines to anyone. We are ready to roll them to the curb. Shame on you Maytag.

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Washer is disappointing
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I have a Whirlpool stove, Maytag dishwasher, washer and dryer (Maytag appliances all bought since the first of 2011). All except the washer work as they are supposed to... but the washer does not perform as I would like. There have been occasions when a cycle has completed running that I find part of the sheets (at the top of the load) that are not even wet! There is no truly gentle cycle. The spin cycle on all the cycle selections spins the clothes to death.

My old washer (Whirlpool) had a cycle that really worked with permanent press and had a great gentle cycle. I find that my delicates are spun as I said almost to death. All my permanent press now need ironing. And the ball for fabric softener is really a joke. I have found white spots on some of my dark clothes that have to be washed again because the softener is not being spread around and/or washed out. As an old time Maytag/Whirlpool customer I'm sad to say I would not recommend this washer.

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Maytag Dryers Are Junk
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Bought a new Maytag Bravo dryer in Jan 2011. It has crapped out already with very little use. Repair people have been out 3 times and now have to refer it to the factory for "model review board" which take a week. They have replaced the board ($375 + labor +-), a thermal fuse ($50 + labor+-) and another service call to determine they didn't know what was wrong and had to refer it to the Model review board. Been without a dryer for a week already and called the Maytag people this morning and told them I want a new dryer.

They said they have to exhaust all possibilities of fixing this piece of JUNK before they could move on to possible replacing the unit!! What a total waste of money and time. I will have a new dryer in my house this evening, and it won't be anything made by Maytag or Whirlpool, and will turn the case over to an attorney. BUYER BEWARE of any Maytag because the repairman ain't so lonely anymore. I have a BIG MOUTH and by the time I get through with MY advertising on Maytag they will wish they had replaced my machine may times over. Better Business Bureau is my next letter.

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If you buy Maytag, buy extended warranty
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I purchased Maytag bottom-freezer-drawer fridge #MBL2256KES5 a little over a year ago online from HomeDepot.com. Top part stopped cooling 26 days past warranty date. 26 DAYS! Really? This is the best they can do? Yes, it is. Oh, they did offer to schedule a repair - with what must be a very-very-very-busy Maytag repairman, not the "lonely" one you may have seen on their ads.

Now that I'm reading various websites, I see our scenario is actually better than average, with most having all sorts of problems with Maytag during the one-year warranty period. (Didn't buy the extended warranty since consumers' advocate groups consistently recommend against it.) Shame on me for not paying attention to these published horror stories BEFORE I bought. I will never, ever consider buying a Maytag appliance again and will discourage everyone I know from doing so.

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Don't buy Maytag
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ROCKFORD, ILLINOIS -- I bought this washer because I thought Maytag was a reliable name and it came with a stainless steel tub. I have had the lonely repairman out here several times. I've had the transmission replaced and the motor is going (over heats and stops). The paint is chipping and it has had a leaking problem among other things. Everything was covered by their warranty, but I still had to pay $65 for each service call. I feel so deceived by them. It's broken again, squeals and won't spin, I've had it. I will never buy one of their products again, and I tell everyone who is in the market for a washer to steer clear of them. Anything Maytag for that matter!

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Who Needs A Maytag Repairman
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I purchased this appliance approx 6 yrs ago and have been very happy with its performance until this year (2010). The refrigerator stopped cooling properly. I have had the authorized repairman come to my home three times and replaced the thermostat, baffle motor, and complete baffle assemble; cost, $450. My problem is not fixed. The freezer side works great. The repairman tells me there is nothing else to replace, yet my frig is unsafe because the temp will not reach 41 degrees f. I certainly would think an $1800. Refrig would last more than 5 years. Chalk one up to "name brand". I'm beginning to think American made is **.

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Boo Maytag
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The range that I purchased just over 5 years ago has broken down 3 times. It's always been the element that needs replacement. The first 2 times it was covered by warranty (thank goodness I bought the extended 5 years). The 3rd time though, it's not covered and I'll have to fix it myself. You know what it's like to be without your oven!

I contacted Maytag Customer Service. Although she was sorry about my situation, there was nothing that they could do except keep my complaint on file and indicated to me that these types of things can happen and that Maytag uses the "Best" components in their products. What a bunch of crap! If their still in business in the next 5 or so years, I would be surprised. A company that once had such an excellent reputation, to end up like this. Too bad.

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Faulty Appliances
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I had a Maytag over the stove microwave, that for no reason shorted out and burned down my house. We were not home, so it was not even in use. It started on fire and I had cabinets above the microwave, so the cabinets caught on fire, and there it went. My home total loss.

People who are trying to get satisfaction from Maytag? Whirlpool purchased Maytag sometime ago, that is why you do not get anywhere with Maytag. They don't care. Call Whirlpool. I am looking for someone who has had my same tragedy. I need a referral for a good consumer protection attorney, who works on contingency. Model# starts with XC.

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A Positive Outcome with professionalism and Caring
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NEWTON, IOWA -- After having 5 repair attempts and 2 different contracted companies come out to service our gas range Maytag finally arranged a fix. The subcontracted companies they use are poor, especially A and E. Just nice young kids in uniforms (dress code and hygiene and appearance excellent) that have no clue on fixing appliances. They should be able to call a company technician and not an A and E technician who just yells at them. Any way, kudos to Maytag for coming through and to the rescue.

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Crappy customer service
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Just try getting someone one the 1-800 phone line to schedule repairs - I dare you. No matter what time of day you call, you will always get the "high call volume" warning. And you will wait at least twenty minutes (my personal limit for being stuck on hold). Obviously they are too cheap to properly man their customer service function. I WOULD NEVER BUY ANOTHER MAYTAG APPLIANCE AS LONG AS I LIVE. T-ERE IS NOTHING SPECIAL ABOUT THEIR UNITS AND THEIR CUSTOMER SERVICE IS NON-EXISTENT. BEWARE!!!

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Maytag/Whirlpool Rating:
Star Star Empty star Empty star Empty star
2.0 out of 5, based on 1 ratings and
24 reviews & complaints.
Contact Information:
Maytag/Whirlpool
553 Benson Road
Benton Harbor, MI 49022
1-800-344-1274 (ph)
www.maytag.com
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