Maytag/Whirlpool - Page 2

Star Half star Empty star Empty star Empty star
26 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
Washer is disappointing
Posted by Maytagger on 10/11/2011
I have a Whirlpool stove, Maytag dishwasher, washer and dryer (Maytag appliances all bought since the first of 2011). All except the washer work as they are supposed to...but. The washer does not perform as I would like. There have been occasions when a cycle has completed running that I find part of the sheets (at the top of the load) that are not even wet! There is no truly gentle cycle. The spin cycle on all the cycle selections spins the clothes to death. My old washer (Whirlpool) had a cycle that really worked with permanent press and had a great gentle cycle. I find that my delicates are spun as I said almost to death. All my permanent press now need ironing. And the ball for fabric softener is really a joke. I have found white spots on some of my dark clothes that have to be washed again because the softener is not being spread around and/or washed out. As a old time Maytag/Whirlpool customer I'm sad to say I would not recommend this washer.

Read 5 RepliesAdd reply

User Replies:Close comments

Posted by Venice09 on 2011-10-11:
It's ironic that the item that made Maytag famous also became its downfall. I waited a long time to get my first Maytag washer, and it turned out to be a huge disappointment. I would never buy another one.
Posted by At Your Service on 2011-10-12:
The difference between old and new is a change within the water and energy reduction measures taken by the government. All the manufacturers have changed their product lines to top loading units which fall in line with these regulations. In a proverbial nutshell, most top loading units now simulate the way a font load washer operates. Models produced under this Centennial line offer different variants allowing the user to control certain attributes of each wash cycle including the delicate and stronger wash cycles.
Posted by Venice09 on 2011-10-13:
What does your comment have to do with this review? I don't see any association whatsoever. Are you saying the OP's washer is supposed to work that way? That's a depressing thought.
Posted by Anonymous on 2011-10-13:
Good review. AYS +1. Awesome comment as usual! I'm surprised you haven't gotten your first star yet. Keep up the good work.
Posted by WP2008 on 2011-10-25:
Hi my name is Jordan and I am a representative of Maytag. I am sorry to learn of the issue you are having with your washer. If there is anything that I can do please reach out to me via e-mail at Maytag.Digital@Maytag.com please include your user name, the site we contacted you on and your complete contact information along with the model and serial number off the washer.
Close commentsAdd reply

Maytag Dryers Are Junk
Posted by JLowe29101 on 09/22/2011
Bought a new Maytag Bravo dryer in Jan 2011. It has crapped out already with very little use. Repair people have been out 3 times and now have to refer it to the factory for "model review board" which take a week. They have replaced the board ($375 + labor +-), a thermal fuse($50 + labor+-) and another service call to determine they didn't know what was wrong and had to refer it to the Model review board. Been without a dryer for a week already and called the Maytag people this morning and told them I want a new dryer. THey said they have to exhaust all possibilities of fixing this peice of JUNK before they could move on to possible replacing the unit !!. What a total waste of money and time. I will have a new dryer in my house this evening, and it won't be anything made by Maytag or Whirlpool, and will turn the case over to an attorney. BUYER BEWARE of any Maytag because the repairman ain't so lonely anymore. I have a BIG MOUTH and by the time I get through with MY advertising on Maytag they will wish they had replaced my machine may times over. Better Business Bureau is my next letter.
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by Slimjim on 2011-09-22:
Please give them some time to sort it out. Squeezing them may prove to be anti-productive. There is a process with all brands as to repair options must have met a threshold before a swap will be authorized. Legally they can just keep fixing it as that is honoring the warranty. Getting legal may be premature and forget the BBB. Maytag could care less as nobody who is thinking of buying a Maytag would go to Newton Iowa's BBB to check their report to finalize a decision.
I do sympathize with you. An 8 month old dryer that can't be fixed is pretty bogus. Hopefully they will do a swap for you soon without you having to really start to push it.
I'm not one who generally buys into a new dryer should be replaced anytime it needs a service call, but yours seems problematic and really should be exchanged in the name of good faith.
Posted by At Your Service on 2011-09-22:
I agree with a lot of what Slimjim is saying. With all due respect, I don't see anyone going to an attorney over a dryer. Any reasonable attorney would begin by requiring a $1500 retainer which is more than what the value of the dryer is. The only thing is will do is close off communication with them. They'll immediately begin by referring you to their legal department, so nothing will come about.

Maytag, IMHO, has some really good appliances. I own them and love them. If you'll work with them, I'm sure they'd be much more willing to help you along the way.

Please keep in touch if everything isn't completed to your liking.
Posted by Venice09 on 2011-09-22:
It looks like JUNK is the word of the day when referring to Whirlpool/Maytag. Their reputation is going down the toilet faster than you can flush.

Slim, I agree that a little patience can go a long way, but I can't help wondering how long it will take to "exhaust all possibilities". Possibly until the warranty expires? Sometimes the customer has to take a stand to get the company to do the right thing.
Posted by WP2008 on 2011-09-26:
Hi my name is Jordan and I am a representative of Maytag. I am sorry to learn of the issue you are having with your dryer. If there is anything that I can do please reach out to me via e-mail at Maytag.digital@maytag.com please include your user name, the site we contacted you on and your complete contact information.
Close commentsAdd reply

A Positive Outcome with professionalism and Caring
Posted by JerryG1974 on 06/22/2011
NEWTON, IOWA -- After having 5 repair attemps and 2 different contracted companies come out to service our gas range Maytag finally arranged a fix. The subcontracted companies they use are poor, especially A and E. Just nice young kids in uniforms (dress code and hygiene and appearance excellent) that have no clue on fixing appliances. They should be able to call a company technician and not an A and E technician who just yells at them.
Any way, kudos to Maytag for coming through and to the rescue.
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Alain on 2011-06-23:
Thanks for the review! It's good to see that Maytag/Whirlpool actually did right by you and fixed the problem.
Close commentsAdd reply

Crappy customer service
Posted by Trojwl on 06/13/2011
Just try getting someone one the 1-800 phone line to schedule repairs - I dare you.

No matter what time of day you call, you will always get the "high call volume" warning. And you will wait at least twenty minutes (my personal limit for being stuck on hold).
Obviously they are too cheap to properly man their customer service function.



Add reply

If you buy Maytag, buy extended warranty
Posted by Art4Scots on 06/02/2011
I purchased Maytag bottom-freezer-drawer fridge #MBL2256KES5 a little over a year ago online from HomeDepot.com. Top part stopped cooling 26 days past warranty date. 26 DAYS!

Really? This is the best they can do? Yes, it is. Oh, they did offer to schedule a repair - with what must be a very-very-very-busy Maytag repairman, not the "lonely" one you may have seen on their ads.

Now that I'm reading various websites, I see our scenario is actually better than average, with most having all sorts of problems with Maytag during the one-year warranty period. (Didn't buy the extended warranty since consumers' advocate groups consistently recommend against it.) Shame on me for not paying attention to these published horror stories BEFORE I bought. I will never, ever consider buying a Maytag appliance again and will discourage everyone I know from doing so.
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by Slimster on 2011-06-02:
What seems to be the problem with the unit, and what is the model number?
Posted by Slimjim on 2011-06-02:
i wouldn't panic. Many appliances have had an early service call to correct a problem, and run trouble free for years thereafter. Yes, Maytag has its share of unhappy owners, but all brands have people who had bad experiences if you look for them. Your described problem probably was a minor issue preventing air to circulate to the fresh food section. A vent door or thermostat perhaps. Hopefully you will have no problems here on.
Posted by The_Jeecheroo on 2011-06-02:
Slimjim would know.
Posted by ambrosia67 on 2011-07-08:
I have a new 10 cubic ft refrigerator, Maytag ( 10 hrs. ) Are the sides supposed to be hot ? Customer service is closed until Monday. I hope it doesn't catch on fire.
Posted by Anonymous on 2011-07-09:
ambrosia, feeling heat on the outside or in between the freezer and fridge is normal due to the heating element inside the walls of your fridge. This heater is there to eliminate any condensation that may occur inside the walls and insulation of the fridge.
Close commentsAdd reply

Don't buy Maytag
Posted by Aunt Hey You on 04/27/2011
ROCKFORD, ILLINOIS -- I bought this washer because I thought Maytag was a reliable name and it came with a stainless steel tub. I have had the lonely repairman out here several times. I've had the transmission replaced and the motor is going (over heats and stops). The paint is chipping and it has had a leaking problem among other things. Everything was covered by their warranty, but I still had to pay $65. for each service call. I feel so deceived by them. It's broken again, squeals and won't spin, I've had it. I will never buy one of their products again, and I tell everyone who is in the market for a washer to steer clear of them. Anything Maytag for that matter!
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Alain on 2011-04-28:
Whirlpool/Maytag is fast becoming a brand to avoid.
Close commentsAdd reply

Horrible stinking violently moving washer
Posted by Juliegarzzone on 02/21/2011
I have owned a Maytag neptune for over 4 years now. The unbearable stench simply will not go away. After ton of calls to Maytag, that clean with chlorax/water is a bunch of junk. Also, when the washer rinses and spins it goes all over the room. The water never drains, and even just a tiny bit of any HE detergent suds it up and it stops. Never ever purchase a neptune.
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2011-02-21:
The Roman god Neptune is associated with fresh, but not necessariy clean water. Considering Rome is an inland city, it is possible that estuaries of the Tiber River occasionally become still, causing a fetid stench.

This is what they don't tell you in the advertising material for the Neptune washer.
Posted by leet60 on 2011-02-22:
Front loading washers do not completely empty the water from the machine. As the machine is usually well sealed, standing water, darkness and warm air contribute to mold. The odor can be overpowering enough to make you want to toss your lunch.

You might want to try running the washer through a few hot water rince cycles with cascade dishwashing detergent. This seems to work well for me.
Posted by Ytropious on 2011-02-22:
My machine smells too but there are things you can do to keep it from getting musky, or clean up the smell if it already exists. Use less fabric softener for starters. You can try a tide or afresh front loading machine cleaner, they do help. There are also home remedies that involve bleach or vinegar. Make sure you don't leave laundry in there longer then it needs to be, and leave the door open as soon as it's empty.
Posted by appspecialist on 2011-05-14:
The tide or afresh washer cleaners are effective in most cases. As for the vibration issue you could try buying some anti vibration pads for about 5 bucks. Also they sell mats that will help keep the washer in place, Those are more expensive though
Close commentsAdd reply

Never Again!
Posted by Raggie on 01/25/2011
Upgraded to a better machine, or so I thought. Not quiet, longest cycles, and now a recall, which I just happened upon. Would have been nice to have been contacted however. They are quick for the recall repair.

Read 2 RepliesAdd reply

User Replies:Close comments

Posted by Alain on 2011-01-26:
Let us know if they fixed your machine properly.
Posted by Raggie on 2011-02-02:
I'm happy to report that A&E Service (contracted wi/Maytag) did indeed fix the heating unit recall problem. I was lucky as the service person also fixed the spring on the door...it went flying off the day before he arrived (no charge)!
Close commentsAdd reply

Maytag's quality of products is poor, their service not help at all
Posted by FrancesJ on 01/25/2011
I bought Maytag electric ceramic glass top range when I remodeled my kitchen recently. I did not really use it until after the holiday season. When I use it I realized there were big problem. It takes a long time to heat up, long time to cold it down. And it's on and off by itself even I set up at the highest energy! I am talking about cook-top not the oven, there was no temperature set. One time, I used the largest eye, it took me 20-30 minutes to cock one simple dish that I just need 5 -7 minuets on my old electric stove(I have admit the contact was not good-bottom of the pot not flat like top). Dish was not done the stove was on off or dim operation. I really want to smash the stove with my wok-that's what I feel about the range. The worst thing is at beginning because I am still not used to check the indicator light, I thought it's was off(because I do not see the stove eye rad) and actually it wasn't. Fortunately somebody else was home, smelled burning food and turned stove off! Other wise I can not imaging what going to happen!

Oh, I used Oven, preheating takes 10 minutes!
I went to Home Depot, where I bought the range, the section manager told me this was a special order can't be returned(why they did not tell me when I buy the stuff) and tell me to call Maytag. The first time I called I found although I have the receipt, I do not have serial number. Next time I called from home when I got the serial number,, it was 8:15pm-the answer machine told me their service time only 8:00am to 8:00pm Mon to Friday. The third time I called, I waited on line almost half hour to get answer. The representative told me there is nothing wrong with the range it supposedly on and off during cock. It's designed that way(Oh, my god! what kind of design? let me cock or not!). There's nothing they can do bout it. Like others said "Maytag Customer Service only says they are sorry that I am having a problem and make no effort or commitment to correct the problem".

Now, I would never, ever buy any of product from Maytag. I will recommend anybody who were shopping for appliance not to buy Maytag products! Their quality of product are poor, their service not help at all.
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by Venice09 on 2011-01-25:
I've always wanted a glass cooktop, and the only thing that stopped me was that I prefer a gas stove over electric. If your experience is common with glass cooktops, I'm glad I steered clear of them.
Posted by Anonymous on 2011-01-25:
Venice, I've heard that the glass cooktops on other name brand's work fine. Sounds like this Maytag definitely doesn't. I am getting one in my new kitchen because of the easy clean up (and I have electric)--but it won't be a Maytag. Wish me luck! Thanks for the post which confirms what I've heard about Maytag lately.
Posted by fast327 on 2011-01-25:
I bought my wife a Whirlpool ceramic glass cooktop for Christmas and she loves it! It heats up really fast, holds the temps well, and the touch controls work expremely well. So far-so good. Hope it holds up. Tune in later for a progress report!
Posted by Venice09 on 2011-01-25:
Okay, now I want one again!.. mostly because of the easy clean-up and uncluttered look. I wish both of you luck. I should know better than to judge all glass cooktops by the performance of a Maytag.
Close commentsAdd reply

Who Needs A Maytag Repairman
Posted by Chuckhd75 on 12/30/2010
I purchased this appliance approx 6 yrs ago and have been very happy with its performance until this year (2010). The refrigerator stopped cooling properly. I have had the authorized repairman come to my home three times and replaced the thermostat, baffle motor, and complete baffle assemble; cost, $450. My problem is not fixed. The freezer side works great. The repairman tells me there is nothing else to replace, yet my frig is unsafe because the temp will not reach 41 degrees f. I certainly would think an $1800. Refrig would last more than 5 years. Chalk one up to "name brand". I'm beginning to think American made is ---- ----.
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by idontthinkso on 2010-12-30:
I'd refute the earlier charges, if you used a credit card. Having them replace things as a guess, and then replace more when it doesn't work.. old scam. It's a common practice for lazy and/or under-trained repairmen. If there is literally nothing else to replace and it is still malfunctioning, the parts he used were refurbished or bad out of the box. Threaten to lawyer up and see if you can get a partial refund. Then go find a new fridge, you've wasted enough money on a losing concept.
Posted by Anonymous on 2010-12-30:
I don't need a repairman. When my fridge got warm I checked a few things myself. Is the evaporator and condenser fan running and the condenser clean? The condenser is the dirty, icky black coil-thingy at the very bottom of your fridge, right above the floor (unless your refrigerator cools its condenser by natural-convection, in which case, the condenser would be mounted on the back of the refrigerator cabinet and you wouldn’t have a condenser fan). If the condenser fan isn’t running or the condenser is matted up with Rover’s hair, well, hope you like warm beer, that’s all I got to say. Does the evaporator itself look abnormal: either too much frost build-up or too little? Too much frost indicates a defrost system failure == easy, inexpensive fix that’s definitely worth doing. Too little frost means either a freon leak or a worn compressor; either way, junk the refrigerator and get a new one.
Close commentsAdd reply

Top of Page | Next Page >