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Don't buy Maytag 3000 Series Front Loader Washer - Tub Bearing Design Flaw
Posted by Mdavid01 on 08/22/2011
553 BENSON ROAD, MICHIGAN -- Bought the washer new in 2009 for new home. Begain using 6 months after purchase. After about 6 months started hearing a knock during the spin cycle. The knock grew louder over time. I checked and rechecked the level. It was out of warranty. After checking for loose bolts, etc. I found that the bearing on the tub had worn and was wobbling in the race. That created heat and caused the bearing to swell and jam the inner tub inside the outer tub. I called for a new bearing but had to purchase a new tub from Marcone for over $300. I pounded out the jammed inner tub.

The new tub slid right in and all was quiet - until about 5 or 6 months later and it's started all over again. Maytag says they have no other complaints. Now why would they tell me if they did. They said I could have a repair man come and replace the tub at my expense. I kindly suggested if that's the best they can do, I will not buy their products again.
I'm not a wash machine engineer but I can look at the bearing and tub design and know there's no way for the bearing and tub to hold the weight of water and wet clothes. It's a bad design. I recommend staying away from Maytag. I don't know if Whirlpool or other front load designs are the same. Hope not.
     
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Posted by Venice09 on 2011-08-22:
So, you have to keep replacing the tub every few months? That was Maytag's only solution? Certainly they must be joking.

Maytag appliances are poorly designed. I know because I've had three. I, too, would never buy another one.
Posted by Skye on 2011-08-22:
That's crazy, as well as ridiculous. Their only solution is to basically cost you more money and headaches.

You should contact your state department of consumer affairs. Give it a try.

http://www.michigan.gov/documents/Complaint_Directory_59572_7.pdf
Posted by At Your Service on 2011-08-22:
My concern sounds like the problem COULD have more to do with your do-it-yourself repair.

We've discussed this among some of the other contributors. Some detest the concept of extended warranties. Others see a reasonable use for them. I am one of the latter. An extended warranty could have saved you the time, cost and effort of the do-it-yourself fix and, if the unit wasn't repairable, could have replaced it for you.
This is absolutely where additional warranty coverage would have helped out.

It may make a person feel better to state, "I'll never buy this brand again," but that also assumes a better option. I'd love to hear of this magical brand that never has problems or complaints.
Posted by trmn8r on 2011-08-22:
There are complaints about that bearing failing when HE detergent isn't used, unless I am mistaken.
Posted by Venice09 on 2011-08-22:
Anything worth buying does not need an extended warranty. It's wrong to sell poor quality products that need constant renewals of extended warranties to keep them up and running. It's the purchase that keeps on costing.

The OP purchased a washing machine from Maytag in good faith. It obviously has a design flaw. If it can't be fixed, how many extended warranties is he expected to buy? Just how much is this washer going to cost in the end?

As far as getting it replaced under an extended warranty, that's a fallacy and rarely, if ever, happens. It takes more time, energy and aggravation than a person can stand, which is exactly what the companies are banking on.

I believe it is now the consensus on this site that extended warranties are not worth the paper they are written on. Just read the comments, and you'll see what I mean.

Isn't it a total embarrassment to the appliance industry on a whole that there is not one reliable brand out there?
Posted by WP2008 on 2011-08-23:
Hi my name is Kyle and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via Facebook (Maytag) or Twitter (MaytagCare). Or contact us directly via e-mail Maytag_Digital@maytag.com please include your user name and what site we contacted you on for our records.
Posted by At Your Service on 2011-08-23:
I've been on the receiving end of a washing machine exchange under an extended warranty.

Along the lines of "Anything worth buying does not need an extended..."; why would it even be important to provide an original warranty?
Posted by Venice09 on 2011-08-23:
I have also been on the receiving end of a washing machine replacement under an extended warranty. That was when I changed my stance on extended warranties. I went through hell for exactly one year before they finally gave in to the fact that I had been right all along.

They did everything possible not to honor the warranty. I was blatantly lied to, deceived, manipulated, threatened and victimized with calculated mind games. I suffered through at least a dozen useless service calls that did nothing but waste my time. I spent endless hours on the telephone arguing with customer service reps whose only objective was to not part with a dime. They strung me along with solutions that didn't work, including an entire rebuild of the washer, until the extended warranty was about to expire. The ordeal was so stressful that it actually started to affect my health, but I was determined to get what I paid for.

Was it worth it? No.

I made a decision to never buy another extended warranty.

And keep in mind that this happened many years ago, long before companies started becoming so dishonorable. I can't imagine what it's like to cash in on an extended warranty now. Oh, wait!.. I can. All I have to do is read the reviews.

If something isn't designed and built to last a reasonable amount of time beyond the original warranty, it's not worth buying. Nothing should break on the 366th day unless it's designed to do so. Planned obsolescence exists whether you admit it or not. And don't ask me how long I expect appliances to last because I can't answer that. I think consumers instinctively know when they've gotten their money's worth out of an appliance. I also think consumers are fair and reasonable people who just want what they paid for without having to pay even more to ensure that it works beyond one year.

That's my story and I'm sticking to it.
Posted by At Your Service on 2011-08-24:
Wow, I'm glad I don't live in that world.

My end was only a few years ago. One call. A service call the next day to determine the problem. A NEW washer a few days after that. It was actually the LAST month of a five year warranty. Pretty nice.

Sometimes attitude is everything.
Posted by Venice09 on 2011-08-24:
Well, then I guess all the people who have completely different experiences from yours have bad attitudes. Is that what you're saying?

It sounds like you are diminishing the importance of their complaints with unwarranted speculation.
Posted by jktshff1 on 2011-08-24:
AYS, a mfg's warranty is necessary to fix any "bugs" not discovered in manufacturing. Accidents happen and the manufacturer should cover them. If it does not fail during the warranty, usually, and there are exceptions, it's good to go. An extended warranty is for those who are uncomfortable with the product in the first place, and have the extra $$ to cover it. I would like to see the earnings a company like Best Buy makes on these extended warranties. Great way to boost the bottom line.
Posted by At Your Service on 2011-08-24:
You're absolutely right jktshff1 that a warranty is absolutely used to cover those problems that go undetected in the manufacturer's quality control process. However, warranty coverage is much more than just that. Reference this link illustrating a traditional "bathtub curve"... http://www.itl.nist.gov/div898/handbook/apr/section1/apr124.htm

This curve is a common representation for the engineering of many products. Along the left side of this graft is shown the probability of failure. Along the bottom of this same graft is represented the length of time in which it would take the product to fail. In the beginning, this curve shows a higher probability for failure. The reason is based upon exactly what you've stated. Once the time period has surpassed the area represented by the first vertical line within the graft, probability for failure drops and levels out for some arbitrary given time. This period of time is labeled as the "Intrinsic Failure Period". Then you hit an area where the probability of breakdown increases substantially. This is represented by a second line AND IS GENERALLY WHERE MANY MANUFACTURER WARRANTIES WILL END.

So a warranty is guarantee to the consumer that if a product fails to operate within certain specifications, for a certain period of time coverage for the parts and/or labor will be covered by another party.

If warranty coverage is meaningless, than a 90 day warranty should be more than acceptable to the consumer. Personally, I'd never make what I would consider a major purchase without the consideration of warranty coverage. Short warranty periods, even a year, can be inexcusable IMHO. I take the time to consider the retailer and coverage options as seriously as the merchandise itself. That doesn't mean I would invest the money in an extended warranty, but it should become part of the buying decision every bit as much as the merchandise.
Posted by jktshff1 on 2011-08-24:
Never said coverage was meaningless. An "expert" numbers guy can make the look any way they want them to (look at our gubment). Me and many of my associates look down on extended warranties. That being said, the more "technically" advanced a product is, the more likely for failure due to the life of the electronics.
Put the numbers how you like, extended warranties are a gold mine for profits for the manufacturers and companies supplying them.
Posted by spektyr on 2012-06-14:
To be absolutely fair here, I've owned the 3000 Series washer and dryer for over two years and so far I've had no problems. I've always been a bit uncomfortable with the low water level but I've seen other people say it's normal for some HE machines and my clothes do come out clean, with the exception of some stubborn stains of course. I make it a point to obey the instructions and only use HE rated detergents. I even go as far as to use only liquids since I’ve seen powdered detergents clog the pumps and valves in some of the older washers. I live alone so I use the machines about once a week (3 to 4 medium loads). I would stay away from putting too many heavy clothes (e.g. jeans, sweats) in a load despite what the instructions say. Very large loads of heavy clothes may not balance well during a fast spin cycle and that can put a lot of wear and tear on the drum bearing and suspension. I know how the economy is tempting people to reduce the number of loads they do by making them bigger but the money you might save now won’t be worth the repair or replacement expenses this practice could create for you later. Don’t overwork your machine and it should last you a lot longer.

Good luck!
Posted by Michelle on 2012-09-19:
Just had this exact issue with my washer...bearings have gone bad, which shouldn't happen on a washer three years old. Maytag was more of a hassle to talk with and offered no assistance or suggestions other than my $1,000 washer has extended the one year warranty period...customer service rep was horrible and left me on the line when I asked for company address to send a complaint regarding washer. How do they not track these issues?? Sadly I own the marching dryer, two pedestals, and the top...
Posted by jvems on 2012-11-06:
Same washer same problem, bought december 2009
I had problems with a maytag fridge and stove, so they were off my list of appliances, but i have always used their washing machines with no problem, they are now off the list for all appliances

as for all of you extended warranty dummies what you pay for that extended warranty is about half the price of a new machine, so if you make it the five years you are out.

suck it nerds
Posted by maytag unhappy customer on 2012-12-04:
3rd new washer in 6 months maytag stacking 3000 series...1st one bad bearings second one drenched my new townhouse for a faulty hose connect...have a serviceman coming today for third new replaced one...its pounding like the first new one replaced....maytag told me on the phone no issues reported on this model on bearing problems...THEY ARE LIARS ITS ALL OVER THE INTERNET THE PROBLEMS WITH THESE MODELS....3rd time a charm? will see waiting for my damage estimate from insurance....thanks for ruining my new townhouse and denying the problem maytag...is money really worth the lies???
Posted by steve a on 2013-01-21:
maytag 3000 model MHWE300VF00.
had problem from the begining. first the major motor bracket wasn't even installed. next the tub bearings went out. let me know when they admit theres a problem hartford1993@yahoo.com.
Posted by kim on 2013-06-15:
just thought mine was louder than most now 3 yrs later and a few loads of laundry ruined I know what it is sure wish I would have realized before now glad I purchased extended warranty but what after that runs out
Posted by Scott on 2013-07-15:
So I had the same problem with the main bearing on my Maytag front-loading washing machine. I called an AUTHORIZED Maytag repair shop and they told me to call Whirlpool (Maytag's parent company) because they have been having a LOT of problems with main bearing issues in their washing machines. Not only that, but there are a countless number of complaints out there about bearings going out as well. They told me to call Whirlpool and they would probably cover it under warranty because of the issues they've been having, even though the washer was out of warranty. Well, no such luck. Whirlpool even went so far as to say there haven't been any complaints about bearing issues, which is clearly untrue. My $1000 washing machine didn't last 2 years and now I will have to buy a new one (it's a $700 repair). I will never buy any appliance the Whirlpool corporation makes, and if you value your money, I would not buy one either.
Posted by Hofrick on 2013-07-23:
I had this washer for less than 4 years and the tub started making noises. Had repairman come out and he said needed new tub and gasket. $628.28 and two weeks later, he said the bearings was out and needed $300 more. I sent this Maytag piece of junk to the salvage yard and will never buy Whirlpool or Maytag again.
Posted by Heather on 2013-08-03:
I am entirely disappointed with my Maytag experience. Been dealing with a washer that got louder and louder until I couldn't take it anymore. Used Maytag's automated service and had a repairman dispatched 8am the next morning. Repairman told me bad seals on the bearings led to rust and water getting in there and unbalancing the tub. I decide to try my luck with Maytag Customer Service and no luck to be had. Out of warranty so I'm stuck with a $500 repair. Oh, and this kicker: a very genuine customer service rep tried to help me but after checking with his mgr., told me that nothing could be done because I had used the automated service. What difference does it make? I'm done with Maytag/Whirpool.
Posted by Cynthia on 2013-11-16:
I have the same problem. My Maytag washer model #MHWE300VFOO was making horrible sound. Then all of a sudden it started leaking. Called for service. Service man opened it up and I was told that the bearing needed to be replaced. Of course warranty had expired! Also, the cement weights had cracked and basket tub had separated. I was given an estimate of $975 just to have it repaired!! Really? I could buy a new one for that much. Only had machine for 3 years!!! Now if I buy a new one, it won't match the dryer it was paired with. They are both red!!! Very disappointed.
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Poorly Designed Gas Range
Posted by Crappydesign on 03/13/2013
Here is my control panel problem. I purchased my dream double oven gas range,, only to turn into a nightmare. The control panel actually melted and the plastic buckled right on the buttons that control all the oven functions. If this had happened within the first 90 days they would have checked into a recall, I was told.

It did not so I had to purchase an extended warranty at $350.+ which I did, since the ovens wouldn't work at all. I corresponded with Maytag and told them I felt this was a faulty design and that I wanted my money back that I had to pay out for extra warranty. They stood behind their product. So I got the new control panel installed and within a month the same problem the control panel is buckling again. Apparent the flame from the right rear burner shoots up on to the panel and melts it. Now this to me is FAULTY DESIGN. I thought a stove was designed to cook your food on all burners and both ovens.

So now both of the ovens are pooched as well, apparently the pieces needed to fix the ovens are no longer available, so we will see what this extended warranty will do for me.

2007 this stove is 6 years old. I had a gas range before this for 25 years and traded it in for this nightmare stove. I will find out in a couple of days what the warranty will do to replace my stove.
It better be good!



     
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Posted by onlooker on 2013-03-14:
The problem is occurring on a 6 year old stove, it has repeated - something is wrong. You might want to report this issue to CPSC - it will be recorded and could possibly end up related to a recall action.

There have been issues with melting, I don't remember the details. It could be the right rear burner is the issue?

Let us know what happens - please.
Posted by trmn8r on 2013-03-14:
It sounds like you are saying that the ovens themselves have now failed. Wow.

Your diagnosis of the design issue seems plausible. Our 1953 Tappan (!) wall oven had an issue with heat escaping and getting into the controls above the oven, but since they were electromechanical, they were able to withstand it. The clock in the same area was not, and failed within a few years (I am told).

At 6 years, you are near the paltry 7 year life span I have heard kitchen appliances are meant to last these days. Shocking, yes. It much be extremely discouraging to have a pretty new oven that is a piece of junk that has failed twice and even if fixed is destined to fail again, shortly.
Stop back and let us know what you are told. It sound like it is time to shove this POC to the curb.
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When Touchpads, Heating Elements, and Customer Service Don't Respond
Posted by JenS on 03/12/2013
BENTON HARBOR, MICHIGAN -- Yikes, after only 4 years of once a week use (there's only 2 of us) the touchpads on the Maytag dishwasher don't work. Replacing the front panel -yes that's what it takes - will cost about $250 plus installation. A call to Maytag and I find out that they have also recalled the heating element and the dishwasher is unusable. After 45 minutes on wait or being kicked from one dept to another, Maytag's customer service supervisor (who said she'd call back)has yet to do so. (I've spoken with her once requesting a replacement for my lemon) but no answer yet after 3 weeks and 2 voice mails - last one today.

Yes, the Maytag repairman is sleeping somewhere - the company just charges its customers to replace poorly designed products. Is this a function of being bought/merged with Whirlpool? Anyone know?
     
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Posted by Slimjim on 2013-03-12:
I would say it has nothing to do with the Whirlpool acquisition, but just moreover the historical unreliability of electronic controls on dishwashers. We have a Bosch that was $900 new and it needed a $450 board when it was about 3-4 years old too. Nasty environment (water and steam proximity) for electronics, but that's what all the new decent models are doing now.
Posted by GenuineNerd on 2013-03-12:
Failures such as this are why basic appliances with old-fashioned knob controls are more reliable than touch panels, control panels, and motherboards.
Posted by WP2008 on 2013-03-13:
Hello JenS. My name is Amber and I am a representative with Maytag. We truly apologize for the frustrations you have experienced with your dishwasher. If you would like to discuss this matter further, please email us at Maytag.Digital@Maytag.com and provide us with your complete contact information as well as the model and serial number s of your appliance. Please also include the name of the site you were contacted on (My3Cents) along with your user name (JenS), and your ticket number (36687). We would be happy to review your concerns further. Best regards, Amber.
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Maytag Washer Is Garbage
Posted by Coffindodger03 on 01/27/2013
I am 70 years old and wanted a new washer that would last me. I mistakenly believed those lying commercials and bought Maytag. I do regret tha purchase. This washer moans, groans, clicks, doesn't get clothes clean and takes forever. I cannot afford another washer, but I WILL LET EVERYONE know....do NOT buy Maytag.
     
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Posted by wjk898 on 2013-01-28:
Welcome to "Kremlin-inspired" washing machines that have nothing to do with cleaning clothes - just making sure that you S_H_A_R_E resources like water and heating fuel for hot water with everybody else regardless of your ability or willingness to pay for those things. These collectivist machines do the deciding how hot the water, how much water, meanwhile guzzle electricity running for an hour on some ordinary cycle. The pretty gadgetry on the control board though should make you F_E_E_L good though. Doesn't it? Don't you feel like you're washing machine is part of a professional laundry where you can play laundry worker if and when you want to?

Give me the old GE we got in 1956 - heck it even had a water saver where it sucked the steaming hot wash water back up out of the laudry tub - great for rugs or filthy jeans etc. And, the water you put in was as hot as you wanted it. And to top it off, detergents still had ingredients that actually cleaned clothes, and inflation-adjusted price for that stuff was half what you pay for it these days.

With a couple easy do-it-yourself repairs that macking lasted 15 years.

We are now living on the Honey Boo Boo planet. Enjoy!
Posted by Alain on 2013-01-28:
From the looks of the reviews, both here and on other sites, Maytag/Whirlpool quality and service has been on a downhill slide for several years now.
Posted by At Your Service on 2013-01-30:
Washer designs have changed considerably over the last decade. They use considerably less water and, as a result, less energy. In this case, Maytag is no different than another.

Maytag's current design includes a Maxima line That I quite like.

The Centennial is considered a crossover piece. It still uses less water, Showering the laundry in place of agitation. It uses something That Maytag Calls MCT, or Maytag commercial technolof
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Bravo Washer and Dryer Are Junk
Posted by Isla on 11/11/2011
My husband purchased the Maytag Washer and Dryer for me last Christmas. I hate these machines. I TOTALLY HATE THEM! It takes twice a long to do the laundry because you can only do a quarter of the load. Then the sensor has to think about how much water it needs to fill the machine. It spins around and thinks about it again. So for 5 tshirts, 3 nightgowns and two pairs of shorts, it takes almost an hour to wash. Yesterday, the washer said the load was DONE. When I opened the lid to put the clothes in the dryer, they were soaking wet. The washer never spun.

Now today, the dryer drum is banging from left to right and service can't send anybody here until Tuesday. What happened to Monday? It's not a holiday. My wash is up to the ceiling. The machines are TOTAL JUNK and their service department is terrible. I would never recommend these machines to anyone. We are ready to roll them to the curb.

Shame on you Maytag.
     
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Posted by Venice09 on 2011-11-11:
I hope you are taking this out on Maytag and not your husband. :)

People do seem to hate Bravo and Cabrio washers. That's why it pays to do some research before purchasing. I know what it's like to be stuck with a washing machine that doesn't work the way it should.

It the washer is still under warranty, keep calling for service. Hold Maytag accountable for selling you junk. Don't give up. Persistance can pay off.
Posted by At Your Service on 2011-11-12:
That's frustrating that you're unhappy with the units. Bravos are actually pretty well rated by a lot of the consumer publications. It is true the the H.E. systems usually take a little longer to wash, but drying times are significantly less and you're able to wash two to three times the amount of laundry within one batch.

Have you checked with a different service center to see if they can get someone out any sooner?
Posted by Venice09 on 2011-11-12:
"you're able to wash two to three times the amount of laundry within one batch."

Not according to the OP, who states "It takes twice a long to do the laundry because you can only do a quarter of the load. So for 5 tshirts, 3 nightgowns and two pairs of shorts, it takes almost an hour to wash."

My standard washing machine could handle that load easily, and everything would be clean in 30 minutes or less.

Posted by WP2008 on 2011-11-14:
Hi my name is Kyle and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do l address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on forplease reach out to me via e-mail at Maytag.Digital@Maytag.com please include your full name, user name, physica our records. Thanks
Posted by Dixie on 2013-07-23:
Bravo MGDB850WB Dryer- HORRIBLE! top control panel is covered with a type of plastic. has melted twice from dryer heat. didn't bother calling for repair the 2nd time. 8 months later the start button stops working completely. I have an extended warranty so I call in. repairman comes out, sees the warped panel, never checks the switch, says he will order a part and leaves. 2 weeks later, still not fixed, no phone calls either. I call a total of 3 times to find out what is going on. after 3rd call to extended warranty I am told service repair tech DENIED the claim stating it was the result of misuse and abuse!!! so now I have a ddryer that does not work, an extended warranty from Assurant Solutions warranty services that is worthless and no solution to the problem than to buy another dryer because the $1000 one I bought only 1 and 1/2 yrs ago is now JUNK!!
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Washer is disappointing
Posted by Maytagger on 10/11/2011
I have a Whirlpool stove, Maytag dishwasher, washer and dryer (Maytag appliances all bought since the first of 2011). All except the washer work as they are supposed to...but. The washer does not perform as I would like. There have been occasions when a cycle has completed running that I find part of the sheets (at the top of the load) that are not even wet! There is no truly gentle cycle. The spin cycle on all the cycle selections spins the clothes to death. My old washer (Whirlpool) had a cycle that really worked with permanent press and had a great gentle cycle. I find that my delicates are spun as I said almost to death. All my permanent press now need ironing. And the ball for fabric softener is really a joke. I have found white spots on some of my dark clothes that have to be washed again because the softener is not being spread around and/or washed out. As a old time Maytag/Whirlpool customer I'm sad to say I would not recommend this washer.
     
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Posted by Venice09 on 2011-10-11:
It's ironic that the item that made Maytag famous also became its downfall. I waited a long time to get my first Maytag washer, and it turned out to be a huge disappointment. I would never buy another one.
Posted by At Your Service on 2011-10-12:
The difference between old and new is a change within the water and energy reduction measures taken by the government. All the manufacturers have changed their product lines to top loading units which fall in line with these regulations. In a proverbial nutshell, most top loading units now simulate the way a font load washer operates. Models produced under this Centennial line offer different variants allowing the user to control certain attributes of each wash cycle including the delicate and stronger wash cycles.
Posted by Venice09 on 2011-10-13:
What does your comment have to do with this review? I don't see any association whatsoever. Are you saying the OP's washer is supposed to work that way? That's a depressing thought.
Posted by Anonymous on 2011-10-13:
Good review. AYS +1. Awesome comment as usual! I'm surprised you haven't gotten your first star yet. Keep up the good work.
Posted by WP2008 on 2011-10-25:
Hi my name is Jordan and I am a representative of Maytag. I am sorry to learn of the issue you are having with your washer. If there is anything that I can do please reach out to me via e-mail at Maytag.Digital@Maytag.com please include your user name, the site we contacted you on and your complete contact information along with the model and serial number off the washer.
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Maytag Dryers Are Junk
Posted by JLowe29101 on 09/22/2011
Bought a new Maytag Bravo dryer in Jan 2011. It has crapped out already with very little use. Repair people have been out 3 times and now have to refer it to the factory for "model review board" which take a week. They have replaced the board ($375 + labor +-), a thermal fuse($50 + labor+-) and another service call to determine they didn't know what was wrong and had to refer it to the Model review board. Been without a dryer for a week already and called the Maytag people this morning and told them I want a new dryer. THey said they have to exhaust all possibilities of fixing this peice of JUNK before they could move on to possible replacing the unit !!. What a total waste of money and time. I will have a new dryer in my house this evening, and it won't be anything made by Maytag or Whirlpool, and will turn the case over to an attorney. BUYER BEWARE of any Maytag because the repairman ain't so lonely anymore. I have a BIG MOUTH and by the time I get through with MY advertising on Maytag they will wish they had replaced my machine may times over. Better Business Bureau is my next letter.
     
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Posted by Slimjim on 2011-09-22:
Please give them some time to sort it out. Squeezing them may prove to be anti-productive. There is a process with all brands as to repair options must have met a threshold before a swap will be authorized. Legally they can just keep fixing it as that is honoring the warranty. Getting legal may be premature and forget the BBB. Maytag could care less as nobody who is thinking of buying a Maytag would go to Newton Iowa's BBB to check their report to finalize a decision.
I do sympathize with you. An 8 month old dryer that can't be fixed is pretty bogus. Hopefully they will do a swap for you soon without you having to really start to push it.
I'm not one who generally buys into a new dryer should be replaced anytime it needs a service call, but yours seems problematic and really should be exchanged in the name of good faith.
Posted by At Your Service on 2011-09-22:
I agree with a lot of what Slimjim is saying. With all due respect, I don't see anyone going to an attorney over a dryer. Any reasonable attorney would begin by requiring a $1500 retainer which is more than what the value of the dryer is. The only thing is will do is close off communication with them. They'll immediately begin by referring you to their legal department, so nothing will come about.

Maytag, IMHO, has some really good appliances. I own them and love them. If you'll work with them, I'm sure they'd be much more willing to help you along the way.

Please keep in touch if everything isn't completed to your liking.
Posted by Venice09 on 2011-09-22:
It looks like JUNK is the word of the day when referring to Whirlpool/Maytag. Their reputation is going down the toilet faster than you can flush.

Slim, I agree that a little patience can go a long way, but I can't help wondering how long it will take to "exhaust all possibilities". Possibly until the warranty expires? Sometimes the customer has to take a stand to get the company to do the right thing.
Posted by WP2008 on 2011-09-26:
Hi my name is Jordan and I am a representative of Maytag. I am sorry to learn of the issue you are having with your dryer. If there is anything that I can do please reach out to me via e-mail at Maytag.digital@maytag.com please include your user name, the site we contacted you on and your complete contact information.
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A Positive Outcome with professionalism and Caring
Posted by JerryG1974 on 06/22/2011
NEWTON, IOWA -- After having 5 repair attemps and 2 different contracted companies come out to service our gas range Maytag finally arranged a fix. The subcontracted companies they use are poor, especially A and E. Just nice young kids in uniforms (dress code and hygiene and appearance excellent) that have no clue on fixing appliances. They should be able to call a company technician and not an A and E technician who just yells at them.
Any way, kudos to Maytag for coming through and to the rescue.
     
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Posted by Alain on 2011-06-23:
Thanks for the review! It's good to see that Maytag/Whirlpool actually did right by you and fixed the problem.
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Crappy customer service
Posted by Trojwl on 06/13/2011
Just try getting someone one the 1-800 phone line to schedule repairs - I dare you.

No matter what time of day you call, you will always get the "high call volume" warning. And you will wait at least twenty minutes (my personal limit for being stuck on hold).
Obviously they are too cheap to properly man their customer service function.

I WOULD NEVER BUY ANOTHER MAYTAG APPLIANCE AS LONG AS I LIVE. T-ERE IS NOTHING SPECIAL ABOUT THEIR UNITS AND THEIR CUSTOMER SERVICE IS NON-EXISTENT.

BEWARE!!!
     
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If you buy Maytag, buy extended warranty
Posted by Art4Scots on 06/02/2011
I purchased Maytag bottom-freezer-drawer fridge #MBL2256KES5 a little over a year ago online from HomeDepot.com. Top part stopped cooling 26 days past warranty date. 26 DAYS!

Really? This is the best they can do? Yes, it is. Oh, they did offer to schedule a repair - with what must be a very-very-very-busy Maytag repairman, not the "lonely" one you may have seen on their ads.

Now that I'm reading various websites, I see our scenario is actually better than average, with most having all sorts of problems with Maytag during the one-year warranty period. (Didn't buy the extended warranty since consumers' advocate groups consistently recommend against it.) Shame on me for not paying attention to these published horror stories BEFORE I bought. I will never, ever consider buying a Maytag appliance again and will discourage everyone I know from doing so.
     
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Posted by Slimster on 2011-06-02:
What seems to be the problem with the unit, and what is the model number?
Posted by Slimjim on 2011-06-02:
i wouldn't panic. Many appliances have had an early service call to correct a problem, and run trouble free for years thereafter. Yes, Maytag has its share of unhappy owners, but all brands have people who had bad experiences if you look for them. Your described problem probably was a minor issue preventing air to circulate to the fresh food section. A vent door or thermostat perhaps. Hopefully you will have no problems here on.
Posted by The_Jeecheroo on 2011-06-02:
Slimjim would know.
Posted by ambrosia67 on 2011-07-08:
I have a new 10 cubic ft refrigerator, Maytag ( 10 hrs. ) Are the sides supposed to be hot ? Customer service is closed until Monday. I hope it doesn't catch on fire.
Posted by Anonymous on 2011-07-09:
ambrosia, feeling heat on the outside or in between the freezer and fridge is normal due to the heating element inside the walls of your fridge. This heater is there to eliminate any condensation that may occur inside the walls and insulation of the fridge.
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