I purchased a Maytag refrigerator through the Home Depot, within three days I realized it wasn't working properly. I came home from work one day and found water all over my kitchen floor. I called the 800 number that was given on the receipt for any problems with products. Well they told me they could not replace it until their technician inspected the Fridge and determined if it was repairable or needed to be replaced and they did not have an appointment available until one week later.
I had to wait 7 days before someone came out. Within the next three days I called again because the fridge had stopped working altogether, wasn't cooling at all, to find they were closed, they were not available on weekends. So I went directly to the Home Depot. Home Depot Rep. told me there was nothing they could do for me to wait for my appointment date. Well on my appointment date the technicians (2) came out and inspected the fridge and told me they could not fix it, that it was a manufacturer defect and I should get a replacement. Well they made their phone call and reported their finding.
Well Maytag wasn't satisfied with that. They wanted me to stay home another day from work so they could send someone else to look at it. I said "no way am I staying home another day from work." They were persistent and would not give. I told them "I wanted the refrig out of my house. It wasn't working and I wanted to return it and get my money refunded." Well of course they weren't going to do that. Either they told me I had to let someone come to the house again.
I said "I thought this was the purpose of the technician that were in my house to make the inspection and determine the outcome." They said "Oh no those guys are just delivery men. They are not qualified to make that decision." I asked "why are they in my house?" I was told "the Home Depot sent them." I said "I was told a service Tech was being sent to my house that is why I told the day off from work. I don't need delivery men." Well the point is they would not take the refrig back.
They down and out refused and they told me they had no record of me calling within the 48 hrs their policy stated for replacement of appliances. Which is a lie. I called them within 3 days of the delivery. Their policy did not state 48 hrs. I read the return policy. It states 30 days. Anyway after arguing with them I went to the Home Depot. They said If I returned it, it would be at my own expense for me to bring it in myself. Eventually Home Depot took it back and refunded my money. But I will never purchase a Maytag product again. I made sure all my friends and relatives are aware of how Maytag treats their customers.
NAPERVILLE, ILLINOIS -- I have used Dependable Maytag in Naperville for years to buy appliances, purchase repair parts and for repair service at my house. Most recent experience will be my last. Bought a repair part for a dryer. Due to lack of time, I could not install the part and called their service dept, who repaired the unit the next day. Spare part I purchased was not needed. Asked if part was returnable and technician said "yes".
Got to store and was told "no problem, just need manager approval". This is when the fun started. Manager said not returnable due to it being a custom order. Reminded them the part was a stock item when I bought it, 1 of 3 they had in house just 3 days ago.
Manager agreed but THEN said it was not returnable due to being an electrical part. I challenged this because the only electrical component on the item was a single wire and a light bulb socket. Manager agreed but THEN said not returnable because it was used. I showed the manager the invoice from his own service tech showing that the part was not used, and was still in the original box. Manager agreed but THEN said he could not take returns due to the owners return policy. I pointed out that the return policy is not written anywhere in store, just appears to be made up as they go.
Manager THEN said he would credit me the repair part price toward the purchase of a new dryer. At this point I walked out with my now useless part. I am horribly disappointed that what used to be a "dependable" sales and repair shop is now resorting an ambiguous return policy to make a buck on a repair part, or even worse, force me to buy a new dryer just to get my money back. I could have bought somewhere else for less, now I wish I had.
"Dependable" Maytag needs to publish a clear return policy and show a little respect for repeat customers, instead of laughing and telling them "Good Luck" as they walk out the door in frustration. (Yes, I was really told "Good Luck" as I walked out!)
I purcahsed a Maytag dishwasher from Home Depot that was delivered to my rental property located at Bloomfield, NJ 07003 on 01-Aug-09. The Tenants/** and her husband ** moved in the weekend of 8/9.Aug and discovered that the dishwasher was not working. I called Home Depot on 10 Aug who stated that they could not do anything for me until we contacted Maytag and give me Maytag's number. I called Maytag who scheduled service on 14. Aug.09. We advised them that we would appreciate them to come earlier. Maytag scheduled an appointment for American Home Appliance Service to come out of the property - they sent an individual named **.
When he arrived, he asked my tentant' mother who answered the door "where is the good" - a derogatory name for a Chinese. At the time he did not know that the lady was my Tenant's mother who stated that "I'm the gook's mother". Prior to leaving the property on 12. Aug. ** stated that the item was defective and needed to be replaced. I called Maytag and advised them. They stated that they cannot do anything for us because ** had not submitted his report. I also called Home Depot who stated that they could not do anything for us because they had to wait on Maytag.
I called American Home Appliance Service today and spoke with a ** was was nasty-rude-ignorant among other things. She stated that ** brought the paper work into the office today. I asked her "why it took so long?" and she stated that "that is the way it is." I told her that that was unacceptable and that I would like to speak to her manager - she hung up on me - I tried calling again - she kept hanging up on me then left the phone off the hook. ** then called my Tenant, ** and told her that we have no choice but to have it repaired. I called Maytag and advised them of such.
I told Maytag that I do not want that kind of business in my property again and that I wanted the dishwasher replaced - Maytag - ** at 866-640-7146 XT 3561 stated that their contract w/Home Depot is to repair the dishwasher and that the retailer, Home Depot has the authority to replace the dishwasher. I called **/manager at Home Depot 609-585-0411 who stated that they cannot do that. I told her that my perception of this situation is that it is okay for them to deliver a defective product w/out the option of them replacing it.
According to them, it is okay for my tenants to be inconvenience by taking time off from work for a couple of days already and for me to spend countless hours on the phone trying to deal w/the situation. I purchased a new product from the retailer but a defective product was past on to the customer who must now deal with repair issues with no recourse offered but the unacceptable issue of having to have it repaired.
I am still getting the run-around from Home Depot and Maytag. Neither is willing to replace the defective item but wants to repair it but parts have to be ordered first. This situation can cause me to lose the lease with my tenants who have already been insulted by Maytag's Authorized representative, ** from American Home Appliance Service and **, the rude and ignorant "customer-care" individual. A customer should not have to settle when they purchase a new product - we are concern as to what other issues we will have with this defective product. Please help us.
DENVER, COLORADO -- This comment is both a complaint and a compliment. First the complaint. Reconsider purchasing Maytag appliances especially when it comes to their delivery service and customer service departments. Appliances were delivered two days late. I was told they would be delivered on two separate days but they all came on the latter date. Poor communication but I can accept.
The delivery service is a joke. First they couldn't connect the microwave because of one tile that was in the way. The first solution was to leave the appliance on my counter until someone could fix it. I finally coaxed them to remove the one piece of tile knowing that it could crack but I knew it could be fixed if that had happened. Finally they mounted it. The next problem was inserting the free standing range where another full size range had been sitting. The new appliance would not fit.
To prove it to me, the young man gave it a hefty shove to show me that it would not fit. The appliance was left that way half in and half out but it also blocked the bottom door to the new refrigerator. I asked if he could move the refrigerator to access the freezer as my food was defrosting while they worked. Mockingly, he moved it. He said that I could insert all of the parts (shelving, etc) for the refrig where it was all taped up in a box. I found out later that this was part of his job.
He also did not level the refrig as it sticks out further at the bottom than the top by about 3 inches. That's not all. When I called Maytag customer service to complain about the new scratches on the range incurred by the delivery they would only schedule someone to come out for repair.
After the range was pulled out of the opening, it was discovered missing a foot causing it to wobble and the top front oven door was loose and made the lights turn on and off in the oven. So there were more problems than just the scratches. I was getting nowhere with her so asked to speak to a manager. She then told me that the manager agreed to replace the appliance and he would call me the next day to schedule delivery. I did not hear from him so made the call again to Maytag customer service.
The gal that answered the phone this time said there was no record of replacing the appliance but that she would only place a service call to repair the item. She would NOT let me speak to anyone else and said she was the only one I could talk to and there was only one solution and insisted on making a repair call. I then called Home Depot desperately trying to find someone to help me.
I spoke to the HD appliance manager and he referred me to his HD customer service who took care of the whole problem. She was sweet and patient and ensured that I would receive a new appliance and gave me the date that it would arrive. She also assured me that I would not receive the same delivery guys that I originally had. She talked with Maytag and made all of the arrangements for me. Now if that is not customer service, I don't know what is.
I am writing a letter to her manager giving her accolades. Good customer service is hard to find but she went the extra mile. They tell us to spend money to help the economy, but you know, I don't want to put any more money into the pockets of these jerks who don't deserve a job.
A lot of people are unemployed and I'm sure they could be trained and provide better customer service by far. Sorry Maytag. No recommendations from me. I hope you lose so much business where you don't need customer service employees. And your delivery service - maybe you would be better off building bridges. No customers for you to worry about there.
Maytag stood behind their product. Their home office called me to inform me that a new range would be delivered and provided the delivery date for install. Thank you Maytag!
SAN FRANCISCO, CALIFORNIA -- In November of 2007, I decided to invest in an upright freezer for entertaining and holding things that would not fit in my refrigerator /freezer that came with the apartment. I have considered myself a savvy and informed consumer, and I always thought of Maytag as being dependable; which may be due to their subliminal advertising. Anyway, I scrimped and saved my money and bought the above model Maytag upright freezer online from Home Depot; another trusted entity. They delivered it, but I noticed that something was not right with the door handle, and had them take it back, and they rescheduled to bring me another.
It was beautiful and I was beside myself with shopping by bulk and then putting the food into my new freezer. It was nice and cold, and initially was very quiet, and was energy star rated. I had no problems with it for the first year, and then as if on cue, when the manufacturers warranty ran out, it began to make noise, first a little, and then you could hear the compressor come on, and shut down. While it was a little annoying, it still seemed to be tolerable.
Last week, I went in to get some ice. The freezer was cold, but I could hear some crackling inside somewhere, like moisture was hitting something hot. I pushed the light off, and through the little vents cut across the interior of the freezer, I could see a red hot coil. I freaked, and immediately disconnected the appliance and called Home Depot. Thank God I was home when that was happening! I have since read where people have lost everything to fires caused by these components! How terribly frightening!
Home Depot asked me if I had an extended warranty, which I hadn't; since I struggled as student to get the freezer itself. They said they would set me up with an appointment to have the Maytag repairman come out an look at it. When I asked how much the repair and charge would be, I was told that the repairman would go over that when he called to confirm the repair date; this coming Tuesday.
Then my Mom told me about the refrigerator recall, and how Maytag may have to replace my freezer for free; which I think they should! She had also purchased Maytag appliances (washer and dryer) from Home Depot, and wondered it there was something wrong there; which is why they have such great sale prices . . . because the appliances are "defective." That's an entirely different concept, but in light of things; completely plausible. So, this morning I called the recall line, and was told that they were only doing refrigerators, period.
I told them that it didn't make sense since the components manufactured were the same ones that went into the refrigerators and freezers! She gave me another number to call, and no one answered. I will try again tomorrow. I feel sad for the people who have lost everything due to their trust placed in a company's products known for their "dependability." Right!!!
To think that prior to this happening, I was going to buy a Maytag side by side, with automatic ice maker from Home Depot! EEK! Now after this experience, I will always buy an extended warranty for any major appliance! Maytag, when you get this complaint, please contact me right away!
SAINT PETERSBURG, FLORIDA -- Bought the beautiful set for $1700.00 and all they offered was a 1 year warranty!!! Now I know why! They should be ashamed of themselves! I am single and live alone. Do light loads maybe two or three times a week. I will never own another Maytag product again! Had washer repaired multiple times within that first year and now three years later the bearings have gone out on the washer requiring a repair more expensive that the washer cost new! Why would they sell something so crappy? NEVER AGAIN! Any washer or dryer you charge over $800 for you should have more confidence in than to only warranty for a year!
WINTER HAVEN, FLORIDA -- When I tried to get some water from my 2007 Maytag French door refrigerator the alarms went off and the lights started flashing. I called the Maytag call service center to report that nothing but the alarms and lights were working. It was a Thurs. I was told that it was too close to the weekend for them to come out and that they would be there on Mon. And I should just get some dry ice. I told them to bring a motherboard as that was obviously blown. The repair man came and agreed that it needed a motherboard which he did not have and my request did not show it on his referral. They will be back in another 8 days-maybe.
I'm out $102 for the dry ice and am going to lose the food anyhow. The call center thought I was too stupid to know what I was talking about and the call center will only get worse since over the weekend they outsourced the center to India! I liked the refrigerator but will never buy another Maytag appliance because of their lousy service!
SAN JOSE, CALIFORNIA -- I purchased a Maytag washer in Oct 2013 and almost straight away it had issues with the "door locked" light flashing on the front of the washer even when the door was open. I contacted the company and they told me to unplug it and start over...... and admitted themselves this was only a temporary fix. I asked them to replace the washer as it was brand new but they refused. The washer also leaves powder in the dispenser and over the clothes - a fault that has been reported by other customers.
They suggested this was my fault by leaving the powder box under the sink..... which I don't. Their customer service was appalling and their inability to resolve a problem on a brand new machine has left me feeling angry and ripped off. This washer cost over $750. I will never buy Maytag again.
My 7 year old Maytag fridge broke down for the second time due to computer board failure. There are no replacement parts to be found until possibly February. This means I shall be without a fridge for more than 4 months. When I contacted Whirlpool customer service, I was basically told too bad. The alternative to waiting for a part would be to purchase a new fridge and Whirlpool would give me $75.00 towards a new one. That means an outlay of $2225.00 or more on my part. Because that it was out of warranty, they wanted no part of my problem.
Once a company gets your money for an appliance, they don't care what happens after that. I have written twice to the CEO of Whirlpool and gotten no response. Customer service and good will mean nothing to corporations anymore.
I want my old 17-year-old Maytags back! I just purchased a Maytag top loader Centennial washer and a dryer. I still have the dryer even though it sticks out about 8 inches farther from the wall than my old Maytag. I live in a condo where space is precious! Did anybody at Maytag consider the design of this thing? I sent back the washer. I don't want to annoy my neighbors who are on the other side of the wall. I have never heard a washer that is so noisy. And the vibrations lead me to believe that it is true that the life expectancy of it is about five years. I don't think there's any washer that would stand up to that amount of movement and vibration.
I'm 73 years old and had planned on these Maytags being the last washer/dryer I would ever buy. And I was happy that the stickers on the machines said that they were made in the USA. I had loved my old machines and assumed the new ones would be even better. No such luck! I purchased an LG for about the same price and LOVE it! Guess those Koreans know what they're doing. How sad!