Maytag Corporation - Page 2

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1.0 out of 5, based on 26 ratings and
101 reviews & complaints.
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Maytag Corporation
403 W 4th St N
Newton, IA 50208-3026
1-800-688-9900 (ph)
515-787-8376 (fax)
www.maytag.com
www.maytag.com
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Maytag Epic Z a Lemon!
Posted by on
Rating: 1/51
VICTORIA -- I have had my Epic Z washer for about 2 years. I will try to refrain from the profusion of profanity that I would like to spew regarding it and try, instead, to stick with the issue which at present is the most annoying and perplexing.

I have had the washer repaired so many times for so many different problems that the insurance company eventually refused to pay for for any more repairs- offering me a small 'lemon buy-out' as they termed it as the cost of repairs had exceeded the price of the washing machine. This was after two of the hoses- one interior and one exterior had each simultaneously sprung leaks that resulted in my having to do a major clean-up and having to replace the living room ceiling below the washer. According to the repairman, the interior hose looked as if it had been crushed prior to installation. He replaced it and suggested that I keep the old one (which I did) just in case. It also cost me the price of two visits from the plumber as it was he, not the repairman, who eventually found that it was the machine and not the plumbing causing the leaks.

Well, so I have a lemon. I hate, despise and detest the damn thing. My biggest problem now is that I cannot get rid of the soap suds in the laundry- and I am allergic to soap. This rinsing deficiency has been a problem in the machine since day one. I use only drops of detergent- nowhere near the recommended amount. I've tried several HE detergents. I've tried washing soda. I've tried vinegar in the rinse-all to no avail. I use 'Afresh' at least once but often twice a month on the 'clean washer' cycle. I now have to wash every single load up to eight times to get rid of all the suds. I've pestered the repairman about this issue each of the 8-9 times he's been here and he has no idea what is causing it.

Have you any ideas?
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appl guy sg on 09/24/2013:
Try diluting the soap by 50% or more before using it. Use an empty bottle to dilute it in. Also dilute the fabric softener by the same amount.
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Worst Washing Machine Ever!
Posted by on
Rating: 1/51
After years of bliss with my old Maytag washer, it was finally time for a new one. I broke the bank and bought the bravos XL. What a mistake. Hate it hate it. Not enough water in wash cycle, rinse and spin turns clothes into knots and stretches them completely out of shape. Hand wash isn't gentle enough and Every cycle takes forever.

I was sucked in by the clear lid and "energy efficiency" and missed that I couldn't control the cycles, speed, or rinse temperatures. Our clothes aren't clean, but are misshapen and wrinkled. If I could afford it, I'd set it on the curb and buy another one. Oh yeah, and you have to run an expensive " washer cleaner" through it after every 30 loads. With A house full of kids, 30 loads comes along about twice a month.

I am so disappointed in the product and disgusted that I bought the darned thing. I may be off Maytag from this point on!
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andbran on 09/10/2013:
I have been using top loaders for 30 years. they are not energy efficient or pretty but the only problem I have with them is they wear out after 15 years.
Uchu on 09/21/2013:
The washers of the Bravo XL line are actually top loaders, just that they use little water to wash the clothes.
I've seen so many complaints about these washers that I was hesitant to buy one. I took the chance, and so far I'm happy with it. They issue is that you need to learn how to load the clothes properly. The instruction manual is very clear on this. If you dump them inside and that's it, either the cycle does not complete, or the clothes don't get washed well.
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Freezer Fails to Defrost, Fridge Fails to Stay Cold, No Parts
Posted by on
Rating: 1/51
Since we purchased our refrigerator, we have had one problem after the other. First, the water dispenser went then the ice dispenser. We had repairmen come out while the warranty was applicable and as well as later. Each time, in hopes that the dispenser would work, instead, would short out, usually within days. The ice maker then failed to make ice properly. Instead, we found a large leak from the ceiling on the floor below that of the kitchen.

To remedy this problem, we turned off the water supply to the fridg, only turning it on for brief periods of time....just long enough to make some ice. Then, there were times that it failed to make ice altogether. Then, we had to go to the nearest convenience store to purchase several pounds of bagged ice. The inside of the door has failed to keep its shape and could no longer support any shelving. This has necessitated the need to solicit the use of duct tape as extra support, otherwise, there were times I would open the door only to have all the contents of the door to spill out on the floor.

Over the past two years, we have found it failing to keep the food cold and the frozen foods melting as frequently as monthly. This required emptying the entire freezer into picnic coolers with ice and manually defrosting the freezer. This problem has now been occurring about every three days during the last two or three weeks along with major puddles of water on our hard wood floors which has caused discoloration, warping and stained ceilings on the floor below that of the kitchen. We had located a repair shop and parts "again" but we are now told it will take until September for the parts to be available.

We have lost our patience and faith in Maytag. Both my husband and I grew up with Maytag as a reliable product. This is why we had invested such a considerable amount of monies for such in such a product in the first place. I'm sorry, but I would no longer recommend a Maytag product again. We have refrained from going away over night in fear of the fridg failing and more damage occurring.

Because the parts that are necessary, in hopes of being able to repair it, will take into September to secure, we found no other alternative but to purchase another appliance today.....$4,000 for a 32 cu foot Sansung.....Something I had no intentions on doing, but food, floor and ceiling repair can get costly, as well as the aggravation of emptying out the freezer on too frequent an occasion. "Just where has that bored Maytag appliance repair man gone to ?
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Repaired 3 Times in the Last Year, Wait Over 2 Weeks for Repairs
Posted by on
Rating: 1/51
COLUMBIA HEIGHTS, MINNESOTA -- Purchased the extended warranty and each time we needed service it took over 2 weeks to get the unit serviced. How can a person keep food from spoiling. Change the service contract personnel and get someone who can get an appointment in a day or two.

I would never buy another maytag appliance again. Would like a refund on that piece of junk, my last refrigerator last over 20 years, this one 3 years with and still not working properly.
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John Nicholson on 08/02/2013:
A couple of things your review really says:

1. Always buy the basic appliances with the least amount of "bells and whistles" you can. Then when they break down and you cannot fix them yourself or cheaply, throw away and buy a new one.

2. Save your money and do not buy the extended warranties. They are usually never worth it.

Nothing is built to last anymore. Called the throw-a-way society.
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Worst Customer Services I Have Ever Dealt With
Posted by on
Rating: 1/51
NEWARK, NEW JERSEY -- On Feb 13, 2013 purchased a refrigerator form Home Depot. On June 24 the piece of crap stoped working. I made a phone call to the warranty company about a problem I was having with my Maytag refrigerator that was not cooling. Home Depot transferred me to Maytag and Maytag transferred me to a local warranty company to come out and look at our refrigerator.

Dan Mark Appliance representative came to inpect the refrigerator and found the compresor was no good. I asked him how does a compressor fail in such a sort time let me guess made in China jokingly. He said this is common with this manufactor. I said really I wish I knew this before I bought this $850 pile of junk. After waiting for a week I decided that the service company was not coming back to resovle the problem.

On July 9th I called back and they told me it would be another week before the part comes in. July 18th I have to call again to find out where the part is. Oh no one called you? It should be there around the hours of 2-5pm. Thanks for nothing. The Fridge got repaired at 3:30pm that day. At this point my food is spoiled and I asked for reimbursement. Maytag says they are not responsible for the food. It's not covered in the warranty.

I called the warranty company again and reminded them that I had been without my refrigerator for more than 15 days. I was told that they were still looking into the matter but this is my thought DON'T BUY ANY OF THEIR PRODUCTS LOOKS LIKE THEY ALL SUCK.....

This has convinced me that I will never purchase an appliance or a warranty from Home Depot again. I will not hesitate to let anyone know of the experience I have had with the warranty company contracted by your company.

Mrs. Ramos
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Valerie T on 09/17/2013:
All our Maytag appliances one by one are breaking and they are only 3 years old, Washer just broke last week, Fridge broke last year repair man came out fixed the problem it broke again same problem last night. DO NOT BUY MAYTAG
mistersteve on 10/08/2013:
Sorry to say but this was the worst service call I've ever experienced. I was an appliance Service Manager for close to seven years and serviced Maytag. I have to tell you that this was BAD. My first scheduled appointmet was between 8 and 5. What! My second appointment , I was told, that they would call to tell me it would be AM or PM. Low and behold the A and E repairman calls me to tell me he would be here in 15 minutes! WOW! Some customer service there!. Once he is here he immediately checks the model number and serial number sticker on my 5 month old Maytag refrigerator, purchased 4/11/2013. Great, good job, so far. He then proceeds to ask me what the problem is. I said the Ice maker in the door doesn't work. OHH! OK, he looks up the chute of the door and said that the thing is frozen over, apparently the door is wedge open.
Oh OK! Fix it! He proceeds to tell me that they normally charge $170 to do this type of repair! OH REALLY. Hey buddy what about the warranty! No it's not under warranty this refrigerator was made in 2008. IS THAT RIGHT! OK, I'll play this game, I said can you check the model and serial number again, inside the unit, RIGHT ABOVE THE MANUFACTURING DATE. YEP no warranty!
Model #MSF22C2EXB00
Serial #HR1111856
Mfg Date 03-12
He proceeds to tell me that he can pour hot water down the ice bucket if I want to get him a towel, but would have to charge me for a service call. OH yes , he did ask me if I had a receipt. WAIT A MINUTE! I put a service call in through MAYTAG, and have my warranty on file. Now I'm no dummy, but this guy ain't working. I finally said "Listen I'll have to fix this myself, you're ought of here." Apparently he can't or won't check with Maytag to check if this is under warranty, with his sophisticated, laptop computer.
SORRY MAYTAG BUT THIS IS A REAL BUMMER! OH BY THE WAY A HAIR DRYER AND 20 MINUTES LATER FIXED THE PROBLEM. WHAT NO COURTESY CALL FROM MAYTAG, EVEN WHEN IT'S UNDER WARRANTY!
WELL, WHAT'S THE OLD ADAGE, "ONE BAD CUSTOMER TAKES TEN WITH HIM"!
EXTREMELY DISAPPOINTING!
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Maytag Freezer Piece of Junk!
Posted by on
Rating: 1/51
MADISON, WISCONSIN -- Exactly one week after the one year warranty ran out my Freezer quit working. Everything is running but it will not cool and I lost a freezer full of food. I called Maytag and no surprise they were unhelpful and would do nothing except try and sell me a one year extended warranty for $257.00!!!!!

I will never buy another Maytage appliance ever again!! The quality is shabby and they don't seem to care. I also wonder about the rumor of Home Depot selling Maytag seconds???? I bought it at Home Depot.
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Maytag Products Where Are Your Standards?
Posted by on
Rating: 1/51
I had a 34 day old Maytag Fridge Model M1TXE6MYW01. The compressor went bad. I called customer service, 48 hours later a repairman came to my home to repair this Fridge, said it needed a new compressor. 3 days later when the compressor arrived the tech said the fridge is unrepairable, due to other leaks in the hoses and leaking seal inside of cabinet of the fridge. How nice, its over 30 days old the Home depot won't return it and I am stuck now what do I do? I will never buy a Maytag product again. I will be calling my charge card to deny payment on this piece of junk.
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CU on 06/21/2013:
Did you actuallyh talk to HD? I have not found them to be totally inflexible. Have you talked to Maytag? What do they say?
FolSac on 06/27/2013:
For anyone buying anything today that says "Maytag" on it, keep in mind that the Maytag company we remember went under several years ago
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Customer Service / Warranty
Posted by on
Rating: 1/51
WASHINGTON, DISTRICT OF COLUMBIA -- DON'T BUY THE MAYTAG SERVICE PLAN!! I don't typically write reviews, but my experience has been so appalling that I had to do it.

I have a Maytag washing machine with a broken face plate (meaning it will no longer turn on). I called Maytag for a repair and was told to purchase their service plan in order to have my washing machine fixed. I paid $400 for the plan and was then, after inspection, told that the part I needed was back ordered for 3 months!!! I found another service provider who had the part in their warehouse and could fix the washer within the week, however Maytag would not cover them. This meant if I wanted my machine fixed I would have to pay an additional $500.

I tried to cancel my Maytag service plan since it would take 3 months to fix my machine, but they said I couldn't cancel it until 60 days had passed. Or I could try and cancel now and sacrifice $100 of my service plan and a portion of the plan (Which equaled $200 total). This cancellation and refund would also take over one month and would not be guaranteed. So that means that I would have to wait 2 MONTHS without a guarantee!!!

In the mean time I have been spending a lot of money at laundromats and inconveniencing friends.

All I want is to have my washing machine fixed. I am willing to pay for it, but I think that 3 months is a crazy amount of time to wait for a repair, and all the hoops I have had to jump through have been especially painful.

Maytag overall has a terrible service plan. DO NOT BUY IT!!! It is outsourced to a third party and Maytag will not help you if anything goes awry. They send you through a chain of about 5 connections until you are told that you are basically out of luck and have to wait 3 months plus to have your machine fixed.

I will never recommend this to anyone, nor will I ever buy a Maytag product again.
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John Nicholson on 06/20/2013:
You must have purchased a rather expensive machine. We recently bought a Maytag washer for something like $350. A basic, no frills machine that, if it breaks and I cannot fix it, we throw away and buy another. All the bells and whistles only tend to break sooner and cost more to fix. Next time, buy a cheap machine. Any brand other than a Samsung.
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Poor Quality Products
Posted by on
Rating: 1/51
I have a Maytag Refrigerator, Stove, Washer and Dryer. I used to believe Maytag meant QUALITY which is why I bought my appliances from Maytag. Not only is Maytag no longer a Quality product, they don't care about their customers. It would appear they manufacturer appliances to last 12 months and after that watch out for the repair bills.

I bought my washer and dryer when I retired two years ago and the washer already requires over 480.00 in repairs! I also have spent over $400.00 on my refrigerator in the same time period. It does not get used that much and has worn out already. I bought Maytag so I wouldn't have to worry about appliances anytime soon. Boy was I wrong. I wouldn't buy another Maytag or Whirlpool product ever again.

Yes, Maytag has been bought out by Whirlpool. Whirlpool manufactures for other brands as well. Beware before you buy! Don't bother calling customer service either, they couldn't care less about your problems with their appliances. They tell you that you should have bought an extended warranty. I guess they know there isn't much chance of the appliances lasting beyond the original 12 month warranty! I told them they had lost a customer and they didn't seem to be too concerned.

Hope this will deter others from having to go through what I have faced.
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WP2008 on 04/17/2013:
Hello robert.burke. My name is Amber and I am a representative with Maytag. We truly apologize for the frustrations you have experienced with your washer and refrigerator. If you would like to discuss this matter further, please email us at Maytag.Digital@Maytag.com and provide us with your complete contact information as well as the model and serial numbers of both appliances. Please also include the name of the site you were contacted on (My3Cents) along with your user name (robert.burke), and your ticket number (40348). We would be more than happy to review your concerns further. Best regards, Amber.
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Nice Light!
Posted by on
Rating: 1/51
BENTON HARBOR, PENNSYLVANIA -- I purchased this unit in December 2012 as part of our kitchen remodeling project. I read reviews on the Maytag site and on the Lowe's site and it sounded like a decent product. I wish I read Amazon!

We installed the unit in January and it seemed that it would go into Demo mode for no reason. We used it for a week or so and called service. They came out to diagnose the problem (trip 1) and decided it was the mother board and they would need to order it. They were out 2-3 days later to install the mother board (trip 2). A few days later after having a bag of frozen vegetables in for 15 minutes to get warm, I called again. I asked if they could replace the unit and I was told, "after three of the same issues during the warranty period, the unit will be replaced." They came out and diagnosed the problem as the magnetron (trip 3). Of course, they had to order that. They were back two days later to replace it (trip 4). Two days go by and we have the same problem. I called again and told them I wanted a new unit. I was told, "I'm sorry, we can't do that." (I was not a very pleasant person the rest of this conversation). They were back out and decided it was a faulty thermistor (trip 5). They were back 2-3 days later to install that (trip 6). They stuck around to see how it would work and it had the same problem. They decided it was a contact in a switch. We are now waiting for them to replace it which will make 7 visits from the Maytag Man.

Service was here for the SEVENTH time in the past six weeks. The unit still does not work. The technician said he didn't think he could do anything else and left. I called Maytag and told them I want the unit replaced. The CSR could not authorize it. I spoke with the customer service manager who told me that they could not replace the unit until Maytag determine that it was not repairable. She is turning it over to Technical Service who will decide if I am worthy of a replacement. I have filed a BBB complaint and, if I do not hear back from Maytag within 24 hours, will be filing small claims action against them.

I wrote similar reviews on Lowe's and Maytag sites and they were rejected! I guess they don't like negative reviews. Lesson learned: Always check unbiased review sites!!

Avoid Maytag appliances! I know I will

(oh, it is nice to have a light over the stove. I just wish it doubled as a microwave.)
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WP2008 on 03/19/2013:
Hello halfwitt1. My name is Amber and I am a representative with Maytag. We truly apologize for the frustrations you have experienced with your microwave. If you would like to discuss this matter further, please email us at Maytag.Digital@Maytag.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (My3Cents) along with your user name (halfwitt1), and your ticket number (37933). We would be happy to review your concerns further. Best regards, Amber.
wjk898 on 03/20/2013:
She's "discussed" this matter until she's blue in the face. Enough already! Give the woman a new one and cut the crap.
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