HENDERSON, NEVADA -- I would just like to let you know about my extremely negative experience with Maytag. I recently purchased all new appliances from a Maytag retail store located in Henderson, Nevada. I purchased a stove, dish washer, microwave, washer and a dryer. Obviously when picking out the kitchen appliances, I choose items that matched. I though working directly with Maytag would be a pleasant experience. Well, the installation people come to the house and begin to install the products. My wife is there with the kids.
They get done installing the products and have her sign off. She has two twin infants that she is taking care of and just signs off. Obviously she has her hands full. First thing I noticed is that the stove is about 8 inches from the wall. The gas line is in the way. A reputable installation person would have pointed this out. I called the store and they referred me directly to Maytag's 1-800 phone number. I call them and they tell me to call the store back. I call the store back and they tell me there's nothing that can be done. Fine, I pay a plumber to move the gas line.
Second, I notice the microwave does not match the other appliances or the one from the store. The main difference is the handle. I call Candy, the sales woman, and she informs me that the model has changed. This is a problem, if I am going to spend $6,000 on appliances at the very least I would like them to match. It is the sales person to keep up on their products and not sell items that cannot be delivered. So I call Candy and she tells me that she will have a person come out and switch out the handles.
The person shows up with the handle from the item in the store and tries to install it. It will not fit so I call Candy back. She tries to convince me to keep the model I have. This is not optional, for the amount of $$ I spent they should match. She says that she can give me the floor model and at a possible discount (considering it is a floor model it should be discounted) but that she has to talk to her manager. She calls today and informs me that there will be no discount and points out that by the way the install people will have made three trips to my house as if it is my fault and an inconvenience.
I'll tell you what an inconvenience is, it is walking into a supposedly topnotch manufacturer's showroom, spending a lot of $$ on products, making arrangements to be around to have installation people come out three times, spending hours on the phone trying to get things fixed, and being told "too bad you signed a piece of paper." If that is not incompetence and horrible customer service, I do not know what is. I'll be sure to let everyone I can about the type of service you get from Maytag.
ALBANY, NEW YORK -- As posted on several forums and chat rooms all over the Internet: Newlyweds August 12, 1989. Buy a used pair of Maytag washer & dryer (Copper colored that they stopped making sometime mid '70s). Had them through three moves and only replaced the motor one time and had to clean and lube the motor tracks a couple times.
June 14, 2004. Finally had to replace the washer, and based on having a ten year old (or older) Maytag for fifteen years, we decide to buy a new Maytag $365. June 28, 2006 new drive pulley and belt. Two year old plastic pulley wore out and chewed up the belt. $145.80. March 13, 2007 broke brake needs drive pulley "KIT" which includes the brake and the plastic pulley and belt ("Sorry can't get just the brake by itself, it only comes in the "KIT") $183.
July 5th 2007 while off on my own little vaca the wife reports the washer quits again. Get home, look underneath and sure enough there is a broken piece hanging out of the water pump. How do I know it is the water pump? Am I a trained technician? Well, there are three things hooked to that whazzit, a hose from the tub, a hose to the drain, and a belt around the pulley underneath it, I think it is the water pump.
Call Maytag 1-800-688-9900 and the first couple of minutes of voicemail hell you have to listen to notices about a couple of recalls on their products (this is building my confidence). One hour dance on the phone with Maytag explaining that I do not want to pay another $150 repair and have a three year old machine that I am not confident will keep working three weeks longer. I'd rather go spend $450 and get a new machine with at least 12 months warranty.
Maytag says they will warranty the pump but I have to pay $65 service, to which I say OK. I further tell them to make sure their third party contract service provider shows up with the correct water pump for my model, serial number, and revision of machine (they have all the numbers) because I know it is the water pump.
July 7, 2007 3rd party service tech shows up. Looks under the machine, sees part hanging out of whazzit and says "Wow, I have never seen a water pump fall apart like that before. I hope I have a replacement on the truck.” One hour plus on the phone with several other techs and tech support and he decides he can use the pump he has even though it isn't exactly the called for part number. $218.35!!!
$65 to come out, $70.18 for the part and an hour and a half labor of which one hour plus was the research to see if the water pump he had on the truck could be used on our machine. Maytag did NOT hand off the call with the note that it was definitely the water pump (A&E Service never trusts Maytag or customers diagnosis anyway). Also Maytag DID NOT provide an authorization number for the warranty on the part.
Saturday and NOBODY is answering the phone at Maytag, not even if you try to press 1 "if you are in a store and going to buy a Maytag". It is either pay the $218 or he has to take the pump back out. I say take the pump and the washer both and get the hell out. Wife says "If it is working pay him, I have to do laundry."
July 9th, 2007 I call Maytag and after several runarounds (I will not take NO from someone who does not have the authority to give me a YES) we finally get an approval to credit me for the part but I have to take it up with A&E for the labor. I also have to submit a letter and copy of the bill to get the reimbursement.
Next call A&E to see about a credit for the hour and a half labor of which over an hour was the kibbutz on whether he could use the part he had. She starts to get a little huffy with me when I finally lower the boom. "This was paid for with an American Express Card, you can either credit all but the $65 or I will protest the full $218.35 and you will get bupkis." She agrees to credit all but the $65 and the part. We will see what shows up on next month's bill.
Commonly, I don't quote other websites for appliance info. Just today though, there was some discussion about ceramic cooktops and how to clean them. So I thought, why not share? Hope this helps someone. Smooth Light Colored Glass Top Ceramic Cooktop Care. Care Note: Black glass tops are different.
Since heat is created only in the cooking utensil and food, this glass-ceramic surface remains fairly cool. Spills can be wiped up with a wet sponge or paper towel, and will not cook on quickly as in the "smooth-top" type. Abrasives should not be used, as they can scratch the surface. Turn diamond rings on fingers away from the surface to prevent scratching the top. Be sure utensils have no rough spots to scratch the surface. Be sure the surface is clean before heat is turned on, and bottoms of pans are clean and dry to avoid burning on soil.
Avoid spills and boil-overs by turning down heat to the lowest possible setting for the cooking task, and by using large enough pans. Wipe up wet spots promptly, being careful to avoid steam burns. Don't cook with foil on the smooth top - it could be damaged by foil melting into it. Cover pans to prevent spatters.
Pans of soft metal such as aluminum can rub off on the harder glass surface, making gray or black marks. Copper bottom pans rub off less, but do not give as good a cooking performance as aluminum. Heavier weight, harder aluminum marks less than lighter weights. Smooth the bottom of new aluminum pans with a mild abrasive. Do not slide pans across the surface; lift pan up when moving or when shaking as in popping corn. Keep surface protected with cleaner-conditioner. NEVER USE FOIL on glass tops; rubbing it across the surface also makes dark metal marks.
Smooth Glass Top Ceramic Cooktop Cleaning. Note: Black glass tops are different; see instructions for them. The smooth glassy surface has no crevices for dirt and spills to hide, but it has to be kept clean to avoid soil burning on and staining, as stains show up visibly. Wipe when cool with a clean damp cloth or a clean damp paper towel to remove any spills, soil or spots.
Do not use the dishcloth used to wash dishes as it will leave soiled detergent solution on the top, which may show up as brown streaks when heated. A mild detergent solution (such as hand dish-washing liquid in warm water) or baking soda in warm water can be used to clean it; always rinse off all cleaning solution thoroughly and wipe with clean paper towel at the end of the cleaning process.
Special cleaners sold by the manufacturer of the cooktop for just this material should be used periodically. Apply with a clean, damp paper towel, and then wipe with another clean, slightly-dampened paper towel; or follow label instructions on special cleaner, or manual instructions for cooktop. These cleaners leave a protective coating on the surface. They also remove dark marks from aluminum or copper pans or racks slid across the cooktop. Dark marks from metal rubbing on glass top MUST be removed before they are heated. Heat can permanently cement them into the surface.
Other methods of removal are:
1. Copper marks - rub with a plastic or other non-abrasive scrubber and a mildly abrasive cleanser such as Bar Keepers Friend or Delete.
2. Aluminum - place two paper towels soaked with diluted chlorine bleach (1 part bleach to 4 parts water) on top of mark for about one hour. Clean with a non-abrasive cleanser. After using a mild cleanser, re-coat glass top with a sparing application of Cleaner Conditioner. Remove excess conditioner with a clean, damp paper towel. Polish dry before heating the surface.
EL PASO, TEXAS -- Please stay away from Maytag. They will cheat you out of a rebate of all means necessary. First, they claimed that I didn't submit the receipt even though I included the email with the order number and the delivery receipt. Second, I faxed the email with the order number again and they claimed that they didn't receive it and denied the rebate. Once again, beware of this company's tactics involving rebates.
LYONS, NEW YORK -- If you buy a Maytag, Kenmore, Amanna, Jenn-air or Whirlpool because you think one is better than the other you are only deceiving yourself. They are all the made by the very same company!! I and my wife argued about which dishwasher, washer/dryer and refrigerator was the best so I did some research on all of them. It's not that hard to find out who owns what. I found that all are made by the same company!! Boy was I fooled. Sears gives Maytag the specs. for what they want and the company builds it for them.
The TV/print ads even fight each other over which is better. It's funny how they will even fight themselves for the market share. At any rate we went with Maytag because we felt that was a better product. Boy where we WRONG!!!!! We also bought the extremely expensive Jenn-Air dishwasher because she, my wife wanted the best. We had it less than 1 yr. when the timer control caught fire. After fighting with "customer service" (hahaha) for an hr. I was no closer to a fix than I was to getting a brand new mach. We paid $1200.00 (or close to it) for the mach. and the fix was $696.43 to fix it. I said no so we bought a GE and it's worked fine for 6 yrs. now.
Anyway, we got the runaround for a month. (with no dishwasher other than me or my wife. mostly me.) When we had enough and bought the new one, the part came in a box 6"x6" and weighed less than a LG candy bar plus installation mind you. (and the gov. got on Bill Gates for owning too much with Microsoft???) That was another $155.00. This co. is way too big for their own good, let alone ours.
Bottom line, no matter what you buy it's the same company making it these days. It's a shame that a company that once made a VERY good product has gone the way it has. My mom has an Maytag stove that has been in the house and used everyday for the past 40 yrs. and is still going strong. What happened to that kind of product?
NAPERVILLE, ILLINOIS -- I have used Dependable Maytag in Naperville for years to buy appliances, purchase repair parts and for repair service at my house. Most recent experience will be my last. Bought a repair part for a dryer. Due to lack of time, I could not install the part and called their service dept, who repaired the unit the next day. Spare part I purchased was not needed. Asked if part was returnable and technician said "yes".
Got to store and was told "no problem, just need manager approval". This is when the fun started. Manager said not returnable due to it being a custom order. Reminded them the part was a stock item when I bought it, 1 of 3 they had in house just 3 days ago.
Manager agreed but THEN said it was not returnable due to being an electrical part. I challenged this because the only electrical component on the item was a single wire and a light bulb socket. Manager agreed but THEN said not returnable because it was used. I showed the manager the invoice from his own service tech showing that the part was not used, and was still in the original box. Manager agreed but THEN said he could not take returns due to the owners return policy. I pointed out that the return policy is not written anywhere in store, just appears to be made up as they go.
Manager THEN said he would credit me the repair part price toward the purchase of a new dryer. At this point I walked out with my now useless part. I am horribly disappointed that what used to be a "dependable" sales and repair shop is now resorting an ambiguous return policy to make a buck on a repair part, or even worse, force me to buy a new dryer just to get my money back. I could have bought somewhere else for less, now I wish I had.
"Dependable" Maytag needs to publish a clear return policy and show a little respect for repeat customers, instead of laughing and telling them "Good Luck" as they walk out the door in frustration. (Yes, I was really told "Good Luck" as I walked out!)
NEWARK, NEW JERSEY -- On Feb 13, 2013 purchased a refrigerator from Home Depot. On June 24 the piece of crap stopped working. I made a phone call to the warranty company about a problem I was having with my Maytag refrigerator that was not cooling. Home Depot transferred me to Maytag and Maytag transferred me to a local warranty company to come out and look at our refrigerator.
Dan Mark Appliance representative came to inspect the refrigerator and found the compressor was no good. I asked him "how does a compressor fail in such a sort time? Let me guess, made in China?" jokingly. He said "this is common with this manufacturer." I said, "Really I wish I knew this before I bought this $850 pile of junk." After waiting for a week I decided that the service company was not coming back to resolve the problem.
On July 9th I called back and they told me it would be another week before the part comes in. July 18th I have to call again to find out where the part is. "Oh, no one called you? It should be there around the hours of 2-5 pm." Thanks for nothing. The Fridge got repaired at 3:30 pm that day. At this point my food is spoiled and I asked for reimbursement. Maytag says they are not responsible for the food. It's not covered in the warranty.
I called the warranty company again and reminded them that I had been without my refrigerator for more than 15 days. I was told that they were still looking into the matter but this is my thought: DON'T BUY ANY OF THEIR PRODUCTS, LOOKS LIKE THEY ALL SUCK..... This has convinced me that I will never purchase an appliance or a warranty from Home Depot again. I will not hesitate to let anyone know of the experience I have had with the warranty company contracted by your company.
WASHINGTON, DISTRICT OF COLUMBIA -- DON'T BUY THE MAYTAG SERVICE PLAN!! I don't typically write reviews, but my experience has been so appalling that I had to do it.
I have a Maytag washing machine with a broken face plate (meaning it will no longer turn on). I called Maytag for a repair and was told to purchase their service plan in order to have my washing machine fixed. I paid $400 for the plan and was then, after inspection, told that the part I needed was back ordered for 3 months!!! I found another service provider who had the part in their warehouse and could fix the washer within the week, however Maytag would not cover them. This meant if I wanted my machine fixed I would have to pay an additional $500.
I tried to cancel my Maytag service plan since it would take 3 months to fix my machine, but they said I couldn't cancel it until 60 days had passed. Or I could try and cancel now and sacrifice $100 of my service plan and a portion of the plan (Which equaled $200 total). This cancellation and refund would also take over one month and would not be guaranteed. So that means that I would have to wait 2 MONTHS without a guarantee!!!
In the meantime I have been spending a lot of money at laundromats and inconveniencing friends. All I want is to have my washing machine fixed. I am willing to pay for it, but I think that 3 months is a crazy amount of time to wait for a repair, and all the hoops I have had to jump through have been especially painful.
Maytag overall has a terrible service plan. DO NOT BUY IT!!! It is outsourced to a third party and Maytag will not help you if anything goes awry. They send you through a chain of about 5 connections until you are told that you are basically out of luck and have to wait 3 months plus to have your machine fixed. I will never recommend this to anyone, nor will I ever buy a Maytag product again.
BENTON HARBOR, PENNSYLVANIA -- I purchased this MMV5208WB1 unit in December 2012 as part of our kitchen remodeling project. I read reviews on the Maytag site and on the Lowe's site and it sounded like a decent product. I wish I read Amazon!
We installed the unit in January and it seemed that it would go into Demo mode for no reason. We used it for a week or so and called service. They came out to diagnose the problem (trip 1) and decided it was the motherboard and they would need to order it. They were out 2-3 days later to install the motherboard (trip 2). A few days later after having a bag of frozen vegetables in for 15 minutes to get warm, I called again. I asked if they could replace the unit and I was told, "after three of the same issues during the warranty period, the unit will be replaced." They came out and diagnosed the problem as the magnetron (trip 3). Of course, they had to order that.
They were back two days later to replace it (trip 4). Two days go by and we have the same problem. I called again and told them I wanted a new unit. I was told, "I'm sorry, we can't do that." (I was not a very pleasant person the rest of this conversation). They were back out and decided it was a faulty thermistor (trip 5). They were back 2-3 days later to install that (trip 6). They stuck around to see how it would work and it had the same problem. They decided it was a contact in a switch. We are now waiting for them to replace it which will make 7 visits from the Maytag Man.
Service was here for the SEVENTH time in the past six weeks. The unit still does not work. The technician said he didn't think he could do anything else and left. I called Maytag and told them I want the unit replaced. The CSR could not authorize it. I spoke with the customer service manager who told me that they could not replace the unit until Maytag determine that it was not repairable. She is turning it over to Technical Service who will decide if I am worthy of a replacement. I have filed a BBB complaint and, if I do not hear back from Maytag within 24 hours, will be filing small claims action against them.
I wrote similar reviews on Lowe's and Maytag sites and they were rejected! I guess they don't like negative reviews. Lesson learned: Always check unbiased review sites!! Avoid Maytag appliances! I know I will. (Oh, it is nice to have a light over the stove. I just wish it doubled as a microwave.)