Maytag Corporation - Page 2

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1.0 out of 5, based on 28 ratings and
103 reviews & complaints.
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Don't Buy This Washer
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Rating: 1/51

I want my old 17-year-old Maytags back! I just purchased a Maytag top loader Centennial washer and a dryer. I still have the dryer even though it sticks out about 8 inches farther from the wall than my old Maytag. I live in a condo where space is precious! Did anybody at Maytag consider the design of this thing?
I sent back the washer. I don't want to annoy my neighbors who are on the other side of the wall. I have never heard a washer that is so noisy. And the vibrations lead me to believe that it is true that the life expectancy of it is about five years. I don't think there's any washer that would stand up to that amount of movement and vibration.
I'm 73 years old and had planned on these Maytags being the last washer/dryer I would ever buy. And I was happy that the stickers on the machines said that they were made in the USA. I had loved my old machines and assumed the new ones would be even better. No such luck!
I purchased an LG for about the same price and LOVE it! Guess those Koreans know what they're doing. How sad!

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Maytag Rebate - Don't Count on It
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Rating: 1/51

EL PASO, TEXAS -- Please stay away from Maytag. They will cheat you out of a rebate of all means necessary. First, they claimed that I didn't submit the receipt even though I included the email with the order number and the delivery receipt. Second, I faxed the email with the order number again and they claimed that they didn't receive it and denied the rebate. Once again, beware of this company's tactics involving rebates.

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Maytag Epic Z a Lemon!
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Rating: 1/51

VICTORIA -- I have had my Epic Z washer for about 2 years. I will try to refrain from the profusion of profanity that I would like to spew regarding it and try, instead, to stick with the issue which at present is the most annoying and perplexing.

I have had the washer repaired so many times for so many different problems that the insurance company eventually refused to pay for for any more repairs- offering me a small 'lemon buy-out' as they termed it as the cost of repairs had exceeded the price of the washing machine. This was after two of the hoses- one interior and one exterior had each simultaneously sprung leaks that resulted in my having to do a major clean-up and having to replace the living room ceiling below the washer.

According to the repairman, the interior hose looked as if it had been crushed prior to installation. He replaced it and suggested that I keep the old one (which I did) just in case. It also cost me the price of two visits from the plumber as it was he, not the repairman, who eventually found that it was the machine and not the plumbing causing the leaks.

Well, so I have a lemon. I hate, despise and detest the damn thing. My biggest problem now is that I cannot get rid of the soap suds in the laundry- and I am allergic to soap. This rinsing deficiency has been a problem in the machine since day one. I use only drops of detergent- nowhere near the recommended amount.

I've tried several HE detergents. I've tried washing soda. I've tried vinegar in the rinse-all to no avail. I use 'Afresh' at least once but often twice a month on the 'clean washer' cycle. I now have to wash every single load up to eight times to get rid of all the suds. I've pestered the repairman about this issue each of the 8-9 times he's been here and he has no idea what is causing it. Have you any ideas?

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Worst Washing Machine Ever!
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Rating: 1/51

After years of bliss with my old Maytag washer, it was finally time for a new one. I broke the bank and bought the bravos XL. What a mistake. Hate it hate it. Not enough water in wash cycle, rinse and spin turns clothes into knots and stretches them completely out of shape. Hand wash isn't gentle enough and Every cycle takes forever.

I was sucked in by the clear lid and "energy efficiency" and missed that I couldn't control the cycles, speed, or rinse temperatures. Our clothes aren't clean, but are misshapen and wrinkled. If I could afford it, I'd set it on the curb and buy another one. Oh yeah, and you have to run an expensive " washer cleaner" through it after every 30 loads. With A house full of kids, 30 loads comes along about twice a month.

I am so disappointed in the product and disgusted that I bought the darned thing. I may be off Maytag from this point on!

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Freezer Fails to Defrost, Fridge Fails to Stay Cold, No Parts
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Rating: 1/51

Since we purchased our refrigerator, we have had one problem after the other. First, the water dispenser went then the ice dispenser. We had repairmen come out while the warranty was applicable and as well as later. Each time, in hopes that the dispenser would work, instead, would short out, usually within days. The ice maker then failed to make ice properly. Instead, we found a large leak from the ceiling on the floor below that of the kitchen.

To remedy this problem, we turned off the water supply to the fridge, only turning it on for brief periods of time....just long enough to make some ice. Then, there were times that it failed to make ice altogether. Then, we had to go to the nearest convenience store to purchase several pounds of bagged ice. The inside of the door has failed to keep its shape and could no longer support any shelving. This has necessitated the need to solicit the use of duct tape as extra support, otherwise, there were times I would open the door only to have all the contents of the door to spill out on the floor.

Over the past two years, we have found it failing to keep the food cold and the frozen foods melting as frequently as monthly. This required emptying the entire freezer into picnic coolers with ice and manually defrosting the freezer. This problem has now been occurring about every three days during the last two or three weeks along with major puddles of water on our hard wood floors which has caused discoloration, warping and stained ceilings on the floor below that of the kitchen. We had located a repair shop and parts "again" but we are now told it will take until September for the parts to be available.

We have lost our patience and faith in Maytag. Both my husband and I grew up with Maytag as a reliable product. This is why we had invested such a considerable amount of monies for such in such a product in the first place. I'm sorry, but I would no longer recommend a Maytag product again. We have refrained from going away over night in fear of the fridge failing and more damage occurring.

Because the parts that are necessary, in hopes of being able to repair it, will take into September to secure, we found no other alternative but to purchase another appliance today.....$4,000 for a 32 cu foot Samsung..... Something I had no intentions on doing, but food, floor and ceiling repair can get costly, as well as the aggravation of emptying out the freezer on too frequent an occasion. "Just where has that bored Maytag appliance repair man gone to?"

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Repaired 3 Times in the Last Year, Wait Over 2 Weeks for Repairs
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Rating: 1/51

COLUMBIA HEIGHTS, MINNESOTA -- Purchased the extended warranty and each time we needed service it took over 2 weeks to get the unit serviced. How can a person keep food from spoiling. Change the service contract personnel and get someone who can get an appointment in a day or two.

I would never buy another maytag appliance again. Would like a refund on that piece of junk, my last refrigerator last over 20 years, this one 3 years with and still not working properly.

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Worst Customer Services I Have Ever Dealt With
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Rating: 1/51

NEWARK, NEW JERSEY -- On Feb 13, 2013 purchased a refrigerator form Home Depot. On June 24 the piece of crap stopped working. I made a phone call to the warranty company about a problem I was having with my Maytag refrigerator that was not cooling. Home Depot transferred me to Maytag and Maytag transferred me to a local warranty company to come out and look at our refrigerator.

Dan Mark Appliance representative came to inspect the refrigerator and found the compressor was no good. I asked him "how does a compressor fail in such a sort time let me guess made in China?" jokingly. He said "this is common with this manufacturer." I said "really I wish I knew this before I bought this $850 pile of junk." After waiting for a week I decided that the service company was not coming back to resolve the problem.

On July 9th I called back and they told me it would be another week before the part comes in. July 18th I have to call again to find out where the part is. "Oh no one called you? It should be there around the hours of 2-5 pm." Thanks for nothing. The Fridge got repaired at 3:30 pm that day. At this point my food is spoiled and I asked for reimbursement. Maytag says they are not responsible for the food. It's not covered in the warranty.

I called the warranty company again and reminded them that I had been without my refrigerator for more than 15 days. I was told that they were still looking into the matter but this is my thought DON'T BUY ANY OF THEIR PRODUCTS LOOKS LIKE THEY ALL SUCK..... This has convinced me that I will never purchase an appliance or a warranty from Home Depot again. I will not hesitate to let anyone know of the experience I have had with the warranty company contracted by your company.

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Maytag Freezer Piece of Junk!
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Rating: 1/51

MADISON, WISCONSIN -- Exactly one week after the one year warranty ran out my Freezer quit working. Everything is running but it will not cool and I lost a freezer full of food. I called Maytag and no surprise they were unhelpful and would do nothing except try and sell me a one year extended warranty for $257.00!!!!!

I will never buy another Maytage appliance ever again!! The quality is shabby and they don't seem to care. I also wonder about the rumor of Home Depot selling Maytag seconds???? I bought it at Home Depot.

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Maytag Products Where Are Your Standards?
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Rating: 1/51

I had a 34 day old Maytag Fridge Model M1TXE6MYW01. The compressor went bad. I called customer service, 48 hours later a repairman came to my home to repair this Fridge, said it needed a new compressor. 3 days later when the compressor arrived the tech said the fridge is unrepairable, due to other leaks in the hoses and leaking seal inside of cabinet of the fridge. How nice, its over 30 days old the Home depot won't return it and I am stuck now what do I do? I will never buy a Maytag product again. I will be calling my charge card to deny payment on this piece of junk.

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Customer Service / Warranty
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Rating: 1/51

WASHINGTON, DISTRICT OF COLUMBIA -- DON'T BUY THE MAYTAG SERVICE PLAN!! I don't typically write reviews, but my experience has been so appalling that I had to do it.

I have a Maytag washing machine with a broken face plate (meaning it will no longer turn on). I called Maytag for a repair and was told to purchase their service plan in order to have my washing machine fixed. I paid $400 for the plan and was then, after inspection, told that the part I needed was back ordered for 3 months!!! I found another service provider who had the part in their warehouse and could fix the washer within the week, however Maytag would not cover them. This meant if I wanted my machine fixed I would have to pay an additional $500.

I tried to cancel my Maytag service plan since it would take 3 months to fix my machine, but they said I couldn't cancel it until 60 days had passed. Or I could try and cancel now and sacrifice $100 of my service plan and a portion of the plan (Which equaled $200 total). This cancellation and refund would also take over one month and would not be guaranteed. So that means that I would have to wait 2 MONTHS without a guarantee!!!

In the meantime I have been spending a lot of money at laundromats and inconveniencing friends. All I want is to have my washing machine fixed. I am willing to pay for it, but I think that 3 months is a crazy amount of time to wait for a repair, and all the hoops I have had to jump through have been especially painful.

Maytag overall has a terrible service plan. DO NOT BUY IT!!! It is outsourced to a third party and Maytag will not help you if anything goes awry. They send you through a chain of about 5 connections until you are told that you are basically out of luck and have to wait 3 months plus to have your machine fixed. I will never recommend this to anyone, nor will I ever buy a Maytag product again.

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