NAPERVILLE, ILLINOIS -- My wife went to the Maytag store in Naperville, IL (1212 S Naper Blvd Naperville, IL 60540) to have my daughter's Maytag dishwasher repaired. The switch on the door was not closing and the unit would run (fine otherwise) unless she held it shut. The store dispatched a repairman the next day.
The repairman arrived as scheduled. He announced to my daughter (single mom, 1 kid, 2 dogs) that the dishwasher was a fire hazard due to defective wiring, the subject of a CPSC recall. Parts would have to be ordered and it would be maybe 6 weeks before there would be parts. He refused to fix the door latch/switch problem. He then pitched a $75 voucher in lieu of the repair, plus $50 if you bought a new machine from Dependable Maytag in Naperville from whence he had been dispatched. He mentioned numerous other needed repairs estimated to be $500 or more.
I called the store owner/manager to complain that he omitted to tell my wife, who was standing right in front of him, in his store, that there could be a recall on this machine (since Feb 07), and that if that were the case, there would be no repair whatsoever. Having known this, we might avoid an unnecessary service call costing $110.00 to have the repairman read the model number posted on the door. I asked him to tear up the check my daughter had written.
He refused flatly, saying that since my wife did not think to ask him about the recall, he was under no obligation to tell her of the likely consequence of the repair call in this case. I again expressed extreme dissatisfaction (no swearing or harsh language) but he remained adamant that "the customer is almost always wrong" (direct quote), and that he would do nothing further to see to it that I was satisfied with this transaction.
It is my intention to have Maytag (or whatever is left of it) complete the repair mandated by the CPSC recall, and to operate this dishwasher as long as I can, and then replace it with SOMETHING OTHER THAN MAYTAG assuming I can find someone elsewhere who has a clue about customer satisfaction.
HERNANDO, FLORIDA -- After less than 2 years of normal use, the handle on my Maytag microwave broke. To replace the handle you need to replace the entire door. I contacted Maytag and was told "Too bad, not our problem because you didn't purchase a warranty." A supervisor finally agreed to send me a new door for free. The catch, I had to pay their Maytag technician to come look at the microwave and declare that indeed the handle was broken. The fee was $65 just to show up and then to run up a bill as they evaluated my broken handle.
If the technician agreed that indeed the handle was broken, I then had to have another Maytag technician come to replace the door for $65 to show up and the cost of the time to replace the broken door with a new one. No one would give me an estimate as to how much all this technician service was going to cost me. I figure in total their "free" replacement door was going to cost me at least $150 because they made a product that would not withstand normal usage for even two years. At the rate of a new door every two years, I figure it will cost me about $1,500 over the ten-year life span of the microwave.
I assume Maytag would not continue to offer me their "generous offer" of a free door to replace each broken handle over the life of the microwave. No matter whom I talked to at Maytag I got the same party line. One supervisor told me I should have purchased an extended warranty "to insure myself against poor workmanship by the Maytag workers." Never occurred to them that they should be the ones to guarantee the workmanship on their products.
In total frustration, I have given up dealing with Maytag/Whirlpool. I will continue to use the microwave till the handle totally falls off. Then I will purchase a new microwave made from another company. Since I am in the market for a dishwasher, refrigerator, and stove this experience has definitely helped me decide which company I will not purchase from. I enjoyed the irony of the hollow words on their website that praises their efforts to develop customer loyalty. What a joke.
ST. LOUIS, MISSOURI -- My wife and I have purchased Maytag washer and dryers once we could afford to pay more for appliances. We purchased a washer dryer set two and half years ago, the dryer has held up fine, the washer on the other hand has seemed not to operate properly shortly after the purchase, seemed to vibrate too much. We also purchased the extended warranty. We finally called for them to check it out. The repairman found that what he called the bucket was broke, which is the main support for the drum and the motor etc: and placed anti skid feet on the washer.
4 months later it starts the same little dance vibrating. Still under warranty we called for them to check it out, only to find out that the warranty was still active, HOWEVER there was a price limit on the amount the warranty was good for. Based on the amount it cost for the warranty repairs. We now have $20.00 left on the amount that the warranty will cover, and the repair is much much more. We cannot extend the warranty unless we pay for this repair over $20.00 and then we can renew the policy. And then and only then if we have the same problem 3 times in 12 months are we entitled to get a replacement machine under the lemon law?
We have never had this type of problem with Maytag products before, and makes me wonder if they are American made? The quality is inferior to the older (new) machines we had purchased. This machine is two years 1/2 years old I feel has the same problem that we repaired 5 months ago and having the same problem.
For those that have the same confidence I used to have in Maytag products. You might be better off looking at different brands of washers and dryers. Bottom line this Maytag washer with the serious problems we have had I will look and probably purchase something other than Maytag. The Maytag repairman is not the lonely guy in town if there are other Maytag washers as bad as this one. Anyone else having problems with Maytag products. I would like to find out where these are being manufactured, does anyone know how to find out.
UNION CITY, CALIFORNIA -- I purchased a Maytag MSD2356AEB refrigerator in July 2000. Virtually every six months, this refrigerator has broken down with the same problem. A faulty circuit control board. I have no idea, why Maytag hasn't recalled this part. Instead they put customers through hell, with constant repair jobs for the same issue.
I finally decided to purchase an extended warranty (Maytag Dependability Plus) after getting burned several times with expensive repair jobs. In the past, I would call Maytag and a 'Maytag' van would show up and fix the problem. They had all the parts needed for your refrigerator. But apparently, they're repair business. Now some jokers, from out of town show up, who are absolutely clueless.
The warranty plan by Maytag, is actually outsourced to a company called A&E Service. A&E provides very poor service, slow response time and doesn't have any parts for Maytag refrigerators. It took A&E 4 days to arrive at my house. They originally refused to come for at least a week. I had to complain loudly, just to get them to show up within 4 days. After showing up, they worked for 10 minutes and quickly told me that my refrigerator was broken and would require parts. A&E orders parts from a warehouse in Chicago, and they are shipped UPS ground directly to your home.
So, here is the question... How in the heck can you fix a refrigerator if you don't have any parts? A&E told me that the parts would take 14 days to arrive from their warehouse in Chicago and they would return after that date to fix the refrigerator. No replacement refrigerator. No temporary fix. No apologies. Nothing. I was told to call them back, after the parts arrived. I will never purchase a Maytag appliance again. Nor will I buy any warranty plan, serviced by A&E.
KANSAS -- People always want to ** about when they call into a company they get an automated message. This message breaks thing down into different departments and ask for you to have certain information available. One of the most important things that this recording request is to have your model and serial number. People who work for these companies already know you're going to be in a bad mood cause your "$1000.00" appliance is broken that you choose not to take out a extended warranty on, but come on now. Have the damn information on your product and the call might go a little smoother.
Try this one too, when the rep answers the phone and ask you a question don't respond with your clueless "Hello? Hello?". Pay attention to what they are saying cause you don't like to repeat yourself and they are the same way. When asked what's wrong with the product, don't sit there and go back 5 years and state every issue you had. The rep wants to knows what's wrong NOW, not 5 years ago. And when you call know what you want. Don't sit there and rant and rave then when the rep ask you what they can do reply with an "Uh, I don't know".
Another idea for you brilliant people a deadline, is a date that was set, and approved. A deadline is set for a reason to have some sort of structure to an issue. If you're calling about the Neptune Class Action Lawsuit, what part of the deadline has passed (08/09/05) and there is no further assistance? I mean how much more can someone break it down. Who cares if your sister, mother, and best friend got something from the Class Action Lawsuit, try this on for size, maybe they were smarter and filed what they call a claim and get this they filed before the deadline. They were more likely notified because they do what we call registering the appliance.
If people would just sit back and think how they react they would be so ashamed of themselves. How would you feel if someone down talked to you cause they were unhappy with the company you worked for? It's a job, and it pays their bills. So why don't all you stuck up people get a clue and have some respect and learn to have your crap prepared.
WINDBER, RHODE ISLAND -- Purchased a new Maytag bottom freezer refrigerator from Lowes in June 2006. Lowes took our old refrigerator, so we kept all our cold and frozen items in freezer chests until the new Maytag had the proper temperatures. Five hours went by and the new Maytag was not cold. We called Lowes and they said that it may take up to 12 hours before the cooling kicks in. 12 hours went by and still no cold. We called Lowes again, they gave us a Maytag number to call. Maytag told us that it could take up to 24 hours.
The next day, 24 hours gone, still no cold temps in the Maytag. By this time our food in the freezer chests was beginning to spoil. We called Maytag again, they said it must have malfunctioned and to call Lowes. Lowes said that they would bring another refrigerator, which they did the next day. However, by then, all our food was spoiled.
Lowes said they would replace the refrigerator, but could not replace the food - that was Maytag's responsibility. We called Maytag the same day, but they said they could not replace the food because we had not purchased an extended warranty. We were very surprised because we thought the refrigerator should at least work when brand new and that the original warranty should cover everything. Maytag had no sympathy, said that it was something we would have to live with and that they would rush a new refrigerator to us.
We decided that another Maytag was not in our future. We called Lowes, which was very sympathetic, cancelled the Maytag and ordered a GE Profile Bottom Freezer. It has worked perfectly and has several features we liked much better, especially the storage in the bottom freezer and the dual temperature displays in the upper section.
I have a Maytag Refrigerator, Stove, Washer and Dryer. I used to believe Maytag meant QUALITY which is why I bought my appliances from Maytag. Not only is Maytag no longer a Quality product, they don't care about their customers. It would appear they manufacture appliances to last 12 months and after that watch out for the repair bills.
I bought my washer and dryer when I retired two years ago and the washer already requires over 480.00 in repairs! I also have spent over $400.00 on my refrigerator in the same time period. It does not get used that much and has worn out already. I bought Maytag so I wouldn't have to worry about appliances anytime soon. Boy was I wrong. I wouldn't buy another Maytag or Whirlpool product ever again.
Yes, Maytag has been bought out by Whirlpool. Whirlpool manufactures for other brands as well. Beware before you buy! Don't bother calling customer service either, they couldn't care less about your problems with their appliances. They tell you that you should have bought an extended warranty. I guess they know there isn't much chance of the appliances lasting beyond the original 12 month warranty! I told them they had lost a customer and they didn't seem to be too concerned. Hope this will deter others from having to go through what I have faced.
Hello robert.burke. My name is Amber and I am a representative with Maytag. We truly apologize for the frustrations you have experienced with your washer and refrigerator. If you would like to discuss this matter further, please email us at Maytag.Digital@Maytag.com and provide us with your complete contact information as well as the model and serial numbers of both appliances. Please also include the name of the site you were contacted on (My3Cents) along with your user name (robert.burke), and your ticket number (40348). We would be more than happy to review your concerns further. Best regards, Amber.
After years of bliss with my old Maytag washer, it was finally time for a new one. I broke the bank and bought the bravos XL. What a mistake. Hate it hate it. Not enough water in wash cycle, rinse and spin turns clothes into knots and stretches them completely out of shape. Hand wash isn't gentle enough and every cycle takes forever.
I was sucked in by the clear lid and "energy efficiency" and missed that I couldn't control the cycles, speed, or rinse temperatures. Our clothes aren't clean, but are misshapen and wrinkled. If I could afford it, I'd set it on the curb and buy another one. Oh yeah, and you have to run an expensive " washer cleaner" through it after every 30 loads. With a house full of kids, 30 loads comes along about twice a month. I am so disappointed in the product and disgusted that I bought the darned thing. I may be off Maytag from this point on!
PEORIA, ILLINOIS -- We purchased a new Double Wall Oven and a new Maytag refrigerator, double door with freezer at bottom approx. two years ago. We installed the new oven and it would not operate. A service call (remove oven from cabinet again) revealed that an electrical wire behind the back cover had not been connected to the terminal. The refrigerator operated for approx. 2 years and we discovered that the unit was not cooling. Lost quite a bit of food and condiments, and a service call ($138.00) revealed a faulty electrical relay.
The warranty period today is only one year on appliances versus the old days of 5 years on a compressor. The quality of today's modern and technical highly educated personnel does not even come close to the reliability and security of the older appliances. It was not at all unusual to have the old appliances still functioning well after many many years of service.
It would appear that based on today's warranties and service problems that we experience, the corporations are designing appliances for a much shorter life expectancy/failure. POOR QUALITY AT THE EXPENSE OF CONSUMERS! (We also purchased a new washing machine that required a new motor with approx. 2 years of service and only 2 people in household??)
BRONX, NEW YORK -- I purchased a extended warranty from Maytag when my machine started to make some noise. The tech came to my house and stated he had to order some parts. A week later the company called me and stated it was too expensive to repair my machine and they were going to give me $159 towards a new machine but the machine they used to judge what they were going was the cheapest top loader they sell not a top end front loader like my machine is.
When I gave them a comparable model number with the same model they insisted on only going by their incorrect judgment so basically all they did was refund most of my contract money. They are a scam and my next letter will be to consumer affairs about them.