I have a Maytag Refrigerator, Stove, Washer and Dryer. I used to believe Maytag meant QUALITY which is why I bought my appliances from Maytag. Not only is Maytag no longer a Quality product, they don't care about their customers. It would appear they manufacturer appliances to last 12 months and after that watch out for the repair bills.
I bought my washer and dryer when I retired two years ago and the washer already requires over 480.00 in repairs! I also have spent over $400.00 on my refrigerator in the same time period. It does not get used that much and has worn out already. I bought Maytag so I wouldn't have to worry about appliances anytime soon. Boy was I wrong. I wouldn't buy another Maytag or Whirlpool product ever again.
Yes, Maytag has been bought out by Whirlpool. Whirlpool manufactures for other brands as well. Beware before you buy! Don't bother calling customer service either, they couldn't care less about your problems with their appliances. They tell you that you should have bought an extended warranty. I guess they know there isn't much chance of the appliances lasting beyond the original 12 month warranty! I told them they had lost a customer and they didn't seem to be too concerned.
Hope this will deter others from having to go through what I have faced.
Hello robert.burke. My name is Amber and I am a representative with Maytag. We truly apologize for the frustrations you have experienced with your washer and refrigerator. If you would like to discuss this matter further, please email us at Maytag.Digital@Maytag.com and provide us with your complete contact information as well as the model and serial numbers of both appliances. Please also include the name of the site you were contacted on (My3Cents) along with your user name (robert.burke), and your ticket number (40348). We would be more than happy to review your concerns further. Best regards, Amber.
BENTON HARBOR, PENNSYLVANIA -- I purchased this unit in December 2012 as part of our kitchen remodeling project. I read reviews on the Maytag site and on the Lowe's site and it sounded like a decent product. I wish I read Amazon!
We installed the unit in January and it seemed that it would go into Demo mode for no reason. We used it for a week or so and called service. They came out to diagnose the problem (trip 1) and decided it was the mother board and they would need to order it. They were out 2-3 days later to install the mother board (trip 2). A few days later after having a bag of frozen vegetables in for 15 minutes to get warm, I called again. I asked if they could replace the unit and I was told, "after three of the same issues during the warranty period, the unit will be replaced." They came out and diagnosed the problem as the magnetron (trip 3). Of course, they had to order that. They were back two days later to replace it (trip 4). Two days go by and we have the same problem. I called again and told them I wanted a new unit. I was told, "I'm sorry, we can't do that." (I was not a very pleasant person the rest of this conversation). They were back out and decided it was a faulty thermistor (trip 5). They were back 2-3 days later to install that (trip 6). They stuck around to see how it would work and it had the same problem. They decided it was a contact in a switch. We are now waiting for them to replace it which will make 7 visits from the Maytag Man.
Service was here for the SEVENTH time in the past six weeks. The unit still does not work. The technician said he didn't think he could do anything else and left. I called Maytag and told them I want the unit replaced. The CSR could not authorize it. I spoke with the customer service manager who told me that they could not replace the unit until Maytag determine that it was not repairable. She is turning it over to Technical Service who will decide if I am worthy of a replacement. I have filed a BBB complaint and, if I do not hear back from Maytag within 24 hours, will be filing small claims action against them.
I wrote similar reviews on Lowe's and Maytag sites and they were rejected! I guess they don't like negative reviews. Lesson learned: Always check unbiased review sites!!
Avoid Maytag appliances! I know I will
(oh, it is nice to have a light over the stove. I just wish it doubled as a microwave.)
ROCKFORD, ILLINOIS -- I have been a faithful Maytag buyer for many many years, but when my old Maytag washing machine started making some noise, I decided to buy a new Maytag. The first one I purchased was a water saver version which I did not intentionally buy, but when I began using it it took so long to wash a load that my wife hated it and it cost me an extra $150.00 (restocking fee) to return the machine and purchase the Centennial non water saving version, but this machine still sucks. It takes way too long to wash, it is very touchy when it spins and the lid lock has already went out and the machine is only a year old. My wife hates this machine too, but I am not replacing it yet. As I said earlier, I always purchase nothing but Maytag appliances since my wife and I bought our house 26 years ago, but after buying this washing machine I will not be buying Maytag anymore and I do not recommend the brand to anyone who is in the market for new appliances.
I have a Maytag 2200 front loader 14 months old and already having problems with it. The door is locked and wonât come open. I have tried everything to fix it, contacted Maytag and the first words out of their mouth was did I purchase the extended warranty. I shouldnât have had too I said this is supposed to be a good washer but I guess I was mistaken. It has shaken, vibrated and now this. I am thoroughly disillusioned with this product.
I had a Neptune and wore it out so I went back to Maytag. Wish now I hadnât.
I bought Maytag because to me they have always been the flagship of appliances. Looking at the different forums on the internet now I see different. Cheap overseas labor is the cause for this.
CUMMING, GEORGIA -- 18 months old and stops working. Always had a problem with banging noise, just thought it was through bad loading of cloths. Took front cover off to find the release catch as the door was locked solid. One of the three shock absorbers is not connected, and looking at the ends it had never been connected. I put it in place and it is impossible to remove so I know it was never connected to begin with. This has caused the Control unit to go out. Over $100.00 for a new one and even then no guarantee it's going to work.
Off this weekend to get a new one. Anything except Maytag
I bought a Maytag washer (centennial) because of its reputation. I bought the washer on June 7th of 2011. On June 15, 2012 the washer just quit working. I called Maytag, they said since the warranty was over that I had to pay a technician to come out and it would cost $129. I was upset but I had to have a washer so I scheduled it. The tech came out said the motherboard was bad. He said that this has been a common problem with this machine and that Maytag should actually recall the part. The replacement part was much better. He suggested I call and complain. The part was $180.
He said that Maytag may reimburse me because it was so close to the warranty cut off. I mean seriously - 8 DAYS past the warranty. That is ridiculous. I called Maytag back and explained the situation. I really think they should have paid for all of it, but I would settle for at least part of it. It was a just a week from the warranty date. I got the response of "since you already paid for it there isn't anything we can do."
Maytag is profitting off of a false reputation and think people should be aware.
Bought a Maytag EPIC Z front loader in June 2010; used 9 months and put in storage until this week. Went to run it and bearing bad and control panel electronics bad and won't allow a wash cycle to run. No error codes, just goes 8 minutes and panel goes blank, Repairman estimates 600 in parts and about 200 in labor to fix.
Not taking a chance with this company or product and junking for a new unit.
FLORIDA -- I purchased a Maytag washer and dryer because of a warranty they had on their website only to find out that even though I had matching numbers that they offered rebates they claim I bought them where the rebate wasn't applicable. What a scam stay away from MAYTAG.
I bought a Maytag Microwave at the end of 2008. It is almost brand new. We barely use the electrical range microwave. Last Friday when we wanted to use the microwave to warm water, it does not work. Then and there we called the Maytag technician. The technician told me that Magnetron is very bad. He himself told me Maytag brand Microwave is the worst one in the USA. I became surprised.
Maytag should recall this model. I bought it from Home depot. PEOPLE SHOULD NOT BUY MAYtag Brand any more. Their warranty is the worst.
I am planning to write to the newspaper.
Bought a freezer from Home Depot, have had four service calls, all for the same problem-have thus far have spent more on repairs than the freezer cost-repairman says it is faulty design and poor manufacturing. Traded old 40 year freezer that never had a problem but was manual defrost for this piece of Maytag junk. Maytag says tough luck, problem not covered by warranty, but do consider Maytag when I buy a new freezer.