After years of bliss with my old Maytag washer, it was finally time for a new one. I broke the bank and bought the bravos XL. What a mistake. Hate it hate it. Not enough water in wash cycle, rinse and spin turns clothes into knots and stretches them completely out of shape. Hand wash isn't gentle enough and every cycle takes forever.
I was sucked in by the clear lid and "energy efficiency" and missed that I couldn't control the cycles, speed, or rinse temperatures. Our clothes aren't clean, but are misshapen and wrinkled. If I could afford it, I'd set it on the curb and buy another one. Oh yeah, and you have to run an expensive " washer cleaner" through it after every 30 loads. With a house full of kids, 30 loads comes along about twice a month. I am so disappointed in the product and disgusted that I bought the darned thing. I may be off Maytag from this point on!
I had a 34 day old Maytag Fridge Model M1TXE6MYW01. The compressor went bad. I called customer service, 48 hours later a repairman came to my home to repair this Fridge, said it needed a new compressor. 3 days later when the compressor arrived the tech said the fridge is unrepairable, due to other leaks in the hoses and leaking seal inside of cabinet of the fridge. How nice, it's over 30 days old the Home depot won't return it and I am stuck now. What do I do? I will never buy a Maytag product again. I will be calling my charge card to deny payment on this piece of junk.
ROCKFORD, ILLINOIS -- I have been a faithful Maytag buyer for many many years, but when my old Maytag washing machine started making some noise, I decided to buy a new Maytag. The first one I purchased was a water saver version which I did not intentionally buy. But when I began using it it took so long to wash a load that my wife hated it. And it cost me an extra $150.00 (restocking fee) to return the machine and purchase the Centennial non water saving version, but this machine still sucks. It takes way too long to wash, it is very touchy when it spins and the lid lock has already went out and the machine is only a year old.
My wife hates this machine too, but I am not replacing it yet. As I said earlier, I always purchase nothing but Maytag appliances since my wife and I bought our house 26 years ago. But after buying this washing machine I will not be buying Maytag anymore and I do not recommend the brand to anyone who is in the market for new appliances.
I have a Maytag 2200 front loader 14 months old and already having problems with it. The door is locked and won't come open. I have tried everything to fix it, contacted Maytag and the first words out of their mouth was did I purchase the extended warranty. "I shouldn't have had to," I said. "This is supposed to be a good washer but I guess I was mistaken." It has shaken, vibrated and now this. I am thoroughly disillusioned with this product.
I had a Neptune and wore it out so I went back to Maytag. Wish now I hadn't. I bought Maytag because to me they have always been the flagship of appliances. Looking at the different forums on the internet now I see different. Cheap overseas labor is the cause for this.
CUMMING, GEORGIA -- 18 months old and stops working. Always had a problem with banging noise, just thought it was through bad loading of clothes. Took front cover off to find the release catch as the door was locked solid. One of the three shock absorbers is not connected, and looking at the ends it had never been connected. I put it in place and it is impossible to remove so I know it was never connected to begin with. This has caused the Control unit to go out. Over $100.00 for a new one and even then no guarantee it's going to work. Off this weekend to get a new one. Anything except Maytag.
I bought a Maytag washer (centennial) because of its reputation. I bought the washer on June 7th of 2011. On June 15, 2012 the washer just quit working. I called Maytag, they said since the warranty was over that I had to pay a technician to come out and it would cost $129. I was upset but I had to have a washer so I scheduled it. The tech came out said the motherboard was bad. He said that this has been a common problem with this machine and that Maytag should actually recall the part. The replacement part was much better. He suggested I call and complain. The part was $180.
He said that Maytag may reimburse me because it was so close to the warranty cut off. I mean seriously - 8 DAYS past the warranty. That is ridiculous. I called Maytag back and explained the situation. I really think they should have paid for all of it, but I would settle for at least part of it. It was a just a week from the warranty date. I got the response of "since you already paid for it there isn't anything we can do."
Maytag is profitting off of a false reputation and think people should be aware.
I purchased a house in 2006 and renovated it about a year later in 2007 to 2008. I purchased Maytag appliances (Dishwaher, mircowave, washer, dryer and a big A/C wall unit) during my renovation because you always see in the Maytag commercials how the repair guy sits around because they're so good. Well that's a bunch of crap! The first time using my A/C unit the Circuit interupter on the cord kept tripping. To make a long story short, It took Maytag over a year to fix it. I had to keep calling the repair guy over and over for a year to get him out there. He came several different times over the course of a year and never had the right replacement plug. I went two hot summers without an A/C thanks to Maytags crappy service and units. Next is my dryer. The drum belt broke less than a year after buying it. I had to spend money on a new one and fix it myself because after the aggrevation with the A/C unit, the repair guy was never coming back in my house. Now to my Microwave. Every time I use the stupid thing, the front grill vibrates like crazy and annoys the hell out of you. Lastly, is my diswaher. I have the Maytag Quiet Series 300 which is louder than a freight train. It was quiet for about 4 months and then started getting louder and louder. It's horrible!!!! Plus I had to replace the cheaply made wheel rollers on the upper rack several times. The only one of my five Maytag appliances I haven't had a problem with was my washing machine. Oh boy, just jinxed myself. They are the worst crap built and I'll never buy another one again, ever. All this crap is made overseas from cheap Chinese platic with very poor quality. Bring back good old American made stuff. God Bless America!
We bought an Admiral Refrigerator, Side by Side approx. 4 years ago. After the first year the ice maker quit working, was fixed by service man, the next year, a fan in the freezer went out, which the serviceman said was a part that he had to replace often. This caused a loss of frozen food, which had to be replaced. Between the third and fourth year, our freezer and refrigerator quit working, loss of freezer and refrigerator food. Serviceman came and said he didn't see any thing wrong, to turn it back on and let it run and call him, if it quit again. Needless to say it quit again. He came back and decided that the compressor was going out, which he said was under warranty for 5 years. We paid the service call and fan the second year, because he said it wasn't under warranty. He said that he didn't have the tools to put in a compressor and gave us a number for another service company, by this time we had been out of a refrigerator approx. 6 days. We called and a serviceman came two days later, said it was not the compressor, but something else. Said to plug it back in and he would order parts, but first we needed to pay half of $226, so he could order parts. It was something to do with the defroster. We paid that money, and then my husband had to spend 40 minutes on the phone with the service company, who set an appointment. We now have been without a refrigerator for 9 days. The service company called me the other day to ask if we have received parts yet, (didn't know we were to receive parts) and to call them if we did. This was on Monday...today is Tuesday and they called again to ask about parts (which we haven't received), said to call them in the am if parts don't get here tonite, and they will decided what to do then. Besides doing without a refrigerator, losing food and getting phone calls every day from the service company, we have no refrigerator. This is a brand new Admiral, and we are not happy with this at all, we have had 25 year old refrigerators that are still running in someones garage. Is this Right?????
DOTHAN, ALABAMA -- My husband and I purchased a Maytag W&D less than 3 yrs. ago...part of the initial agreement was that we would receive a 3yrs supply of Tide detergent...we got the 1st year supply after contacting the rebate center once the washer and dryer was installed, we never even used the 1st years supply up before the expiration date of that year. After that first years rebate had expired we then had to call to have the center mail out another 1yrs supply, at that time we thought we should be able to just get the remaining 2 yrs supply, but the representative at the rebate center said we would have to call back and request the 3rd years supply once the 2nd years coupons had expired...
I thought how strange why can't we just get them now, the representative said that was the way they kept an inventory of it...on 5-7-09 I called the rebate center to request my final years supply and the representative told me she would have to enter the request and then they would be sent to me...on 5/13/09 she called to tell me that the rebate promotion had been closed out and there was no way to get me the last years supply...well I then ask to speak with a supervisor, once the supervisor got on the phone she told me the same thing and I lost it at that point...I was lied to not mention the supervisor indicated that when I called in the request the 2nd years supply that they sent me the remaining coupons I was owed... Now this was my word against the person or persons who remarked their computer...but they in no way sent me all the coupons owed to me...they still owe me a 1yrs. supply...but of course like I said it was my word against theirs...but its not right...how convenient for the company...
I was livid and won't stop until I get the satisfaction I deserve...because I know I'm right...how would you feel if you had been jilted out of $300...companies are using this approach now...its no longer making the customer happy...companies don't care about making the customer happy...once they've got your money they couldn't care less...I have been a loyal customer of Maytag, after this I won't be...I will be making a call or writing a letter to the CEO of the company, we will see how he responds...
HENDERSON, NEVADA -- Hello,
I would just like to let you know about my extremely negative experience with Maytag. I recently purchased all new appliances from a Maytag retail store located in Henderson Nevada. I purchased a stove, dish washer, microwave, washer and a dryer. Obviously when picking out the kitchen appliances, I choose items that matched. I though working directly with Maytag would be a pleasant experience. Well, the installation people come to the house and begin to install the products. My wife is there with the kids. They get done installing the products and have her sign off. She has two twin infants that she is taking care of and just signs off. Obviously she has her hands full. First thing I noticed is that the stove is about 8 inches from the wall. The gas line is in the way. A reputable installation person would have pointed this out. I called the store and they referred me directly to Maytag's 1-800 phone number. I call them and they tell me to call the store back. I call the store back and they tell me there s nothing that can be done. Fine, I pay a plumber to move the gas line. Second, I notice the microwave does not match the other appliances or the one from the store. The main difference is the handle. I call XCandy the sales woman and she informs me that the model has changed. This is a problem, if I am going to spend $6,000 on appliances at the very least I would like them to match. It is the sales person to keep up on their products and not sell items that cannot be delivered. So I call Candy and she tells me that she will have a person come out and switch out the handles. The person shows up with the handle from the item in the store and tries to install it. It will not fit. So I call Candy back, she tries to convince me to keep the model I have. This is not optional, for the amount of $$ I spent they should match. She says that she can give me the floor model and at a possible discount (considering it is a floor model it should be discounted) but that she has to talk to her manager. She calls today and informs me that there will be no discount and points out that by the way the install people will have made three trips to my house as if it is my falut and an inconvenience. I'll tell you what an inconvenience is, it is walking into a supposedly top notch manufacturers showroom, spending a lot of $$ on products, making arrangements to be around to have installation people come out three times, spending hours on the phone trying to get things fixed, and being told too bad you signed a piece of paper. If that is not incompetence and horrible customer service, I do not know what is. I'll be sure to let everyone I can about the type of service you get from Maytag.