NEW YORK, NEW YORK -- When I leased my first car in my early 20's - a Nissan from 5 Towns Nissan in Inwood NY, I got a call 2 weeks into the lease that the lease payment was miscalculated and I actually owned $11 more per month, and that if I didn't come in an re-sign, my credit rating would be destroyed. That colored my image of car dealerships as crooked and dishonest. The reason I leased my Mazda from Manhattan Mazda is because I got a good feeling about the sales guy. Unfortunately, the experience turned sour fast.
First off, the shifty finance guy tried to sell me some outrageously expensive tire insurance. He said that the tires were thin and prone to blowouts - that made me feel confident, especially since I was told this after signing all the paperwork. Then, a week later he called to say he had left off the return fee on the contract and could I re-sign.
The next incident really blew my mind. About 2 weeks after the car left the lot, I got a tire blow out on the turnpike. Pulled over on the side of the road on a hot summer day with my girlfriend, brother and his pregnant wife, we called Mazda roadside who informed us that the NJ Turnpike is a restricted road and they could not come help us. So they gave us a number for a local tow service and said that if we mailed in the receipt, we would be reimbursed. The mechanic who replaced the tire said that the tires were unevenly inflated; some were way above the recommended tire pressure and some way below. The uneven tires and hot day probably caused the blowout.
The next day, I contacted the dealership, who gave me the run around about reimbursement. Long story short, it went on for 6 months - unreturned calls, decision makers "on vacation", etc. Finally, I was told that I would be reimbursed for the tire - $135, but not the towing charge of $35. I didn't think that was fair, since the only reason I needed the tow was because their tire didn't make it through the first month. The check for the tire was supposedly in the mail, but it never came. I went back and forth for several more months. I then got a letter from Easy Care stating that my tire claim was denied.
All in all, Mazda took no responsibility. They outright refused to make good on $165 just to make a customer happy. They denied that the car could have left the lot with uneven tire pressure, made no apology for my inconvenience or their negligence, and more importantly, the precarious position it put me and my passengers in. It became my problem and not theirs.
They tried to throw me free oil changes and the like - funny, just what Nissan did when they screwed me over. In my business, when we make a mistake, or even if it is perceived by a client, we would most certainly eat $165 so as not to leave a bad taste in a client's mouth. Apparently these guys have no business acumen.
I thought that by going back to a dealership where I had a pretty favorable experience, at least with the sales guy, they would do the right thing by a customer. Unfortunately, they embody all the negative images that people have of the car business. They have proven that once a car leaves the lot, that's where the service ends. These guys are petty, cheap, take no responsibility for their own actions and overall, couldn't care less about their customers. I guess I was expendable because I was only leasing a Mazda 3. I wonder if I would have had a different experience if I was getting an $80,000 Jag from their sister dealership??
ADELAIDE, FLORIDA -- DO NOT BUY MAZDA CAR!!! Otherwise, there is no warranty guaranty!!! I bought a Mazda 3 recently, and the new car warranty expires until April, 2014. However, the paint of the car roof has already peeled off by itself and the window plastic frame was already broken. This car has always been looked after and always garaged.
I went to Mazda customer to do the warranty this morning. To my great surprise, they told me it was not a quality issue and will not covered by the warranty. I complained this to the SA service manager (Australian Motors Mazda Pty Ltd), he told me that they cannot do anything about that and asked me to report this issue to Melbourne head office. I reported this to the head office; they told me there would be no warranty for the paint and window frame of my car.
I was so disappointed with Mazda customer service and felt extremely helpless. I cannot believe the quality of Mazda car is so bad. I cannot do anything about my car warranty even the warranty expire next year, I just wish people think twice to buy Mazda. The quality is so bad and you cannot have the real warranty after you paid the car.
I have contacted with Consumers Affairs SA, they indicated me that I could use social media to seek help. If Facebook could not get their attention, I will contact Channel 9 and 7 current affairs. Now they have blocked me to post on Mazda Facebook, they don't want me to tell people the truth and how bad they are. Again, stopping buying Mazda car!!!
Navigation system (my second in this car) takes me in circles and to towns I have not inputted. It takes me to dead end streets and tells me I have arrived at my destination, even when it is to a landmark like a restaurant or a museum. Customer service said it would send me updated software but couldn't get it to me in 16 days or less (when my next major trip is scheduled).
I am moving to Colorado next month from Massachusetts and fear for my life as I try to get around in that rugged and strange environment. I will never again purchase a Mazda and we have owned 7 of them. Asked for a VP to write to, no can do either. My letter will go right to the very customer assistance dept. I talked to on the phone today.
In 2003 I purchased a used B3000 extended body pickup. At that time there was some surface rust on the chassis and most underbody areas. I was told by the dealer O'Hara Mazda in Fairhaven, MA that this was not a problem. I took it to a RI garage that specializes in rust restoration. It cost $500 to have it sandblasted and coated with special chemicals to inhibit further problems.
Just recently I noticed that the chassis is corroding away along with brake lines, springs, etc. I was told by my mechanic to dump the truck ASAP. When it was purchased it, on 7/8/04 it had 36,721 miles on the odometer. As of 7/15/12 it now has 55,078 miles on it. As you can see it's not a high mileage truck as it's used mainly to bring trash and recyclables to the Town dump. My problem is that I am afraid that soon it will collapse and injure myself or some other person. What can I do???
This is my first and last Mazda. I purchased the 2004 RX-8 and the car can be described as nothing more than a lemon. My troubles began shortly thereafter. The engine would run sluggishly or completely stall in the middle of the intersections. This problem was finally resolved by getting a brand new engine!
After further research, I learned that this was an issue across the board and also learned of the coming problems that I would experience: leaking taillights (known issues with Mazda, not covered), cracked visor above the driver's seat, (known issue, not covered) and costly tune-ups ($1,500) that I found needs to occur every 30,000 miles or the car will simply become inoperable.
The newest issue is the heater control (well-known issue with on websites and with the dealer repair center). In the middle of winter, the heater control knob allows for heat about 50% of the time or stops working mid-drive. It is not on recall, but I was told that I could pay for the $600 repair and be reimbursed if they decide to recall it.
Since this was a known issue, I called ‘customer service' to get this resolved. Follow up was done and they decided not to pay for it. I asked to speak to a supervisor since this was not an isolated concern, but encompassed the 3 years of me owning this vehicle. She hardly listened and showed no remorse for what I was going through.
After a point, where I assume she was finished listening to me, she hung up. I assured myself that it was an accident and called back. She assured me that she did in fact hang up on me and assured that there was no one else that I could speak to. After a moment or so, she again hung up. I called back and tried to speak to a different supervisor and was told, several times that there was no one that I could speak to above her and was transferred again to her!
I have only owned Toyotas and Hondas in my past and have NEVER dealt with anything remotely close to what I experienced. I will be trading in my car this weekend and taking loss, but at least will be finished with the continuous issues that I have been facing. The point of this blog is that hopefully I will save an undecided customer the same stress and aggravation that I have been faced with over the past three years with Mazda.
OWINGS MILLS, MARYLAND -- My son, foolishly, took the new car (purchased about 10,000 and 8 months before) that I had bought him from the Mazda dealership to the same dealership, since he had a concern about some slight problem. I tell the kids to use Jiffy Lube or Mr. Tire for maintenance, but he wanted to do things right, so he went to the dealership. Then he called to tell me that they were replacing the 2 front tires, saying one was bald and the other needed it also.
I asked to speak with the manager; got someone else who said it was too late to cancel as my son had already signed the papers. So I had to pay around $300 for 2 new tires after only 10,000. Unbelievable. They said maybe it was due to unnoticeable alignment problems (car wasn't pulling, etc.). So that may have been unnoticeable, but their tactics weren't. Regardless of the performance of the car, I would never buy a Mazda again.
I bought a 2005 Mazda 6 around August or September of 2005. The rear wheel wells are rusting. A Mazda representative told me the rust warranty was for sixty (60) months. The car runs great and I planned to keep it. Now I am very disappointed that the body (rust) of the car did not last longer.
2008 Mazda 3 with only 60,000 miles. I just spent $999.97 to replace the air conditioner compressor, accumulator, and expansion valve. What a rip-off! I am warning everyone not to buy a Mazda. My mechanic said this is a common problem and it will happen again in another 60,000 miles. I should have bought a Toyota.
I ordered a turbine sensor and they gave me 2 speed sensors, so for 6 months I went around and around trying to figure out why my sensor weren't working. It's because the whole time they gave me the wrong sensors and then blamed me and said it's because I said I needed speed sensors. Why would I say speed sensors when the code from the diagnostic machine read turbine sensor? Then they said because I don't use a professional diagnostic machine then it doesn't read the accurate information.