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33 Reviews & Complaints

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Software sold does not work
Posted by One more Screwed by McAfee on 09/27/2007
LAS VEGAS, NEVADA -- I purchased a McAfee Total Protection software for $70.00 at a local store. I installed it into my computer and from the beginning I got error messages. Since then I have lost my protection so many times that someone was able to access my credit card information and make charges to it. After I finished cleaning the credit card mess I tried to fix the software through McAfee's "online" technical support" to no avail. That thing does not work! I finally contacted customer support and got the surprise of my life. I was told literally by Christopher G. (1-866-622-3911), a supervisor there, that if the software I purchased does not work, he was really, reeeeeeally sorry, but there was nothing he could do. If I wanted to get my software fixed,(I have done every single download, fix, update, etc.. from their web page several times in the last three months)I would need to get my credit card ready because Technical Support charge us customers to fix the software they sell!!! If we do not want to pay extra to have it fixed, then we customers are stuck with it and should go and buy some other product from some other company.

Just like that. I got all the conversation on tape!! I was also told that they would not refund the cost of the defective program because it was past its refund date. When I asked what about the program not working and not delivering the protection advertised and sold to us, he said that they were really very very very sorry!! The software is literally garbage!!! Don't buy it. You will have your credit card data stolen like me!!

I am going back to Norton!

Thanks
     
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Posted by bho55 on 2007-09-27:
Are you running Windows XP or Vista? McAfee doesn't work with Vista yet. Check McAfee's website for a downloadable version that works with Vista.
Posted by fazie on 2007-09-27:
check into AVG instead, i have always hated MaAfee!
Posted by Anonymous on 2007-09-27:
I'm a huge fan of AVG.
Posted by Anonymous on 2007-09-27:
I too use AVG
Posted by Anonymous on 2007-09-27:
DO NOT GO BACK TO NORTON! You think McAfee wrecked your PC? At least it's still running. Norton will make it a paper weight. Try AVG first.
Posted by Anonymous on 2007-09-27:
I have the whole McAfee package on all my machines. It comes from Comcast, and works just fine, and yes it IS supported on Vista. The only complaint I have is that it is kind of unforgiving: If any machine in my house has not updated the virus definitions, every machine displays a warning message that it may be a risk, until I fix it.
I wouldn't go as far as to say I'd run out and buy it, but for free, it's a helluva deal.
Posted by Anonymous on 2007-09-27:
Interesting. My experience - Norton is junk and does not work ! I have System Suite and have not had any problems. Good luck.
<;O)
Posted by One more Screwed by McAfee on 2007-09-28:
Thank you all for the heads up and the warning about Norton. I will check on the AVG software. I need something to protect my data and at this time, I am willing to try anything!
Thanks,
Tired of McAfee
Posted by KevyJ on 2009-01-28:
Try Webroot 6.0 or Trend Micro.
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Defective product
Posted by Laytonsmith on 04/21/2002
I had the last version of McAfee's anti-virus software. They 'updated' the software and I was not able to download the update. I spent several hours trying to get this to download. They sent me information that told me to uninstall the program. I was told that I would then be able to install the new version of the product. After spending several more hours on their web site looking for help and contacting a help person, I am still not able to load the product that I paid for. I requested a refund since I can't use the product now. I was told that they did not issue partial refunds. This is nothing but a rip off. When selecting anti-virus software, use anything but McAfee. The product may not work, they are of little help to fix it and then they will not refund your money. I am completely unsatisfied.
     
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Posted by Anonymous on 2002-04-21:
You should request a copy of the software/update file on a CD. Have them mail you a copy. You deserve it, you purchased a license of their software.
Posted by Anonymous on 2002-08-02:
I manage a lab and we had McAfee for my first year here. It was the buggiest piece of software on the machines. It conflicted with the Netware client (which may be fixed now) and the update froze after it crippled the old version. I had to uninstall everything, reinstall it, then attempt the update again. We use Norton AV now without problems.
Posted by Anonymous on 2002-12-26:
Get Norton - McAfee sucks.
Posted by Anonymous on 2003-04-02:
I purchased McAfee anti-virus program and it causes my computer to freeze at times and has to be removed and re-installed to make it work. Now I bought secure IE and Private IE and they don't seem to be able to put my purchase in MY INFO box so I have access to down load it. Is this to get people to buy the $9.95 disk they advertise? On top of the $43.41 they have already billed or are they to dumb to run their own computers for customers service.
Posted by Rocker on 2007-09-14:
This is the biggest rip-off company. DO NOT USE THEM! Run away from them as FAST as you can.

My mom just bought her laptop and paid this ripoff company. It never worked and they will not give her a refund nor a partial and it has never worked. When she called customer service (they are out-sourced )she spoke with someone from India and had a hard time understanding them. They also were not helpful at all.
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Mcafee should NOT have the right to take money from your bank account
Posted by Chemfan8 on 04/23/2012
Mcafee will automatically renew their service, and STEAL the money from your bank account. When you go to their site, it is impossible to find any way to cancel your service. They notify you that they will be stealing from your bank account on the exact day that they take your money, so that you have to request a refund from them. After searching extensively, I finally found an email address, and phone number. I've requested a cancellation (April 23/12), even though I've paid for service into June, in hopes that they return the money they have stolen from me, and remove my credit card information from their data base.
     
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Posted by ok4now on 2012-04-24:
Many companies are now using this "convenient" automatic renewal service. This horrible practice is nothing more than thievery. They probably hope that you won't catch it on your C.C. statement. Usually but not always you can opt out of the renewal. The details are buried in the fine print and you have to hunt for it.

To my surprise Consumer Reports has lowered themselves to this tactic. When they sent me the renewal notification the C.C. I had used was now expired. They harassed me with numerous emails insisting that I update my account. I refused to be bullied and comply with their demand. They lost a customer.
Posted by NoMoreMcAfee4Me on 2012-11-11:
Yes, the auto renewal is a complete sham. They also renew you over one month BEFORE you actually expire - so you buy a new version while losing money on the old version. This year, I called and told them, no more auto renewal. Amazingly enough, the customer rep I spoke with did not even make an effort to retain me as a customer.
So, I went online and purchased, from WINFERNO, a reseller, the 2013 version for - not $90 McAfee charges for an auto renew - but for $29.99. Once it updated itself on one of our computers, it destroyed the internet connection, rendering the computer useless! I downloaded AVG free version for now. To protect 2 computers it costs $49.99. Well worth the price, I'd say. Now we will see if I ever get my money back from McAfee. I also expect pro-rated additional refund due to their sneaky tactics of auto renewing you before your prior subscription is even over!
Posted by Leasa on 2013-08-24:
I have the same problem with McAfee and one other company taking money every year from my cc. I will cancel that card and get a new one. Lesson learned... they are nothing but thieves and trying to catch people who don't pay attention. Shame on them!!
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McAfee subscription problems
Posted by Clayteboy on 03/06/2009
I'm a new customer to Dell computers and McAfee security. I bought a Dell in mid-Jan. '09 with pre-loaded McAfee, 30-day trail. Upon set-up I received an automatic one-year sub. offer for what seemed to be a good discount. I thought it was worth taking advantage of so I followed the prompt to their site and subscribed for one-year.

I didn't know if this one-year service would start concurrently with the 30-day or begin at the end of the free trial but after 30 days I started getting messages and pop-ups that my Mc
Afee coverage was expired. I thought this was a mistake and was busy for a few days so kind of ignored it.

After searching on-line I'm finding others with similar situations which includes having to use McAfee on-line fixes that don't help, a customer service dept. that at least acknowledges I did pay for the service (I have the proof anyway on my credit card statement) and so far no pro-active attempt to help me - the paying customer.

I asked them to stop being silly and just fix things since they already acknowledged my transaction with them. Why make me jump through hoops and do this the hard way. I feel like they are steering me towards their fee based phone service which will cost more than I paid for the on-line subscription.

I would probably continue with them if they fixed this soon but don't get a good feeling. I wonder if I can even get a refund as I paid for the sub. on Jan 17th which means it may have expired Feb. 17th and I'm also doubting it actually started at the end of the free trial period that came on my Dell - highly unlikely.

I have not exhausted all avenues but they have opened two case numbers for me through their on-line tech. service centers but really provided no solutions. I haven't been able to stay on line long enough to conduct an extended chat with them so its been less than real-time assistance.

Just a warning to others and looking for advice.

Thanks,
     
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Posted by Soaring Consumer on 2009-03-06:
I suggest that you take some print screens of the messages telling you that the subscription has expired.

Dispute the charges and send copies of the messages to the credit card company.

I recommend uninstalling the McAfee program and installing Kaspersky - despite the higher price it is the best protection available.
Posted by clayteboy on 2009-03-06:
Thanks for the advice. I have the screens ready but just hadn't hit McAfee up with them yet. I also believe there is a Trojan trying to load on my computer as I continually get a request to download but it doesn't identify itself so I cancel and it comes back. Scanning my system hasn't identified it or removed it. I will look into the other security program you suggest plus I heard of one called Superantispyware I'm checking out. Regards, Pat
Posted by Soaring Consumer on 2009-03-06:
Your system is definitely infected. Maybe it is preventing McAfee from activating itself?

Whatever the case, it proves McAfee is a poor protection suite.

I recommend backing up your important files, formatting your hard drive, clean installing Windows, and installing Kaspersky.


BTW expect the same problems from Norton. On one of my co-worker's computers, he got a message that Norton could not update because its definition files got infected. This is Norton Corporate Edition I am talking about there!

Norton stands for Notoriously Obvious Ripoff Trick Offering Nothing. McAfee stands for Major C***py Application Finding Extra Emptiness.
Posted by clayteboy on 2009-03-07:
I'll keep working on this and post my results. I downloaded the free superantispyware program and it isn't detecting anything but its also not their best program and really don't know much about them and theirs always pros and cons for every program out there. The download message I keep getting has no identification that I know how to detect. It just says Updaterexe. Unidentified Publisher. I guess since my McAfee isn't working right at the moment it may have slipped in during a window of opportunity but I really believe it had started showing up prior to my 30-day trial expiring.

I will have to go slow with your suggestions as I'm maybe an average computer user so don't fully understand some of the more technical things. Do I just Google the program you recommend and do an on-line download or go get the program at Best Buy or similar store?

Thanks again, Pat
Posted by old fart on 2009-03-07:
Get AVG... it's free and effective..
Posted by Anonymous on 2009-03-07:
Best answer Old Fart, oh' wait there is no more best answer anymore... It's still the best answer, FREE and effective is always best.
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McAfee Tedch Support and Customer Service - Good Luck if you need them.
Posted by Glk on 10/29/2006
I'll make this short and brief as if i say what i would like to say the hall monitors here will just delete it again.

McAfee is fine when it is working right I guess, but heaven help you if it causes a problem on your machine and you need help. You can't email them. You can't call them on the phone. You have to contact them in a virtual chat room and the so called tech support pereson I dalt with unsuccessfully for two hours could not communicate in English and could not grasp the problem I was trying to explain. Sounded like he was reading from a script...if my problem did not fit the script then tough luck.....but oh I could pay $45.00 for a 'real live tech support person' to troubleshoot my problem that was caused by their software and 'maybe' be able to tell me how to fix it.

Finally I found my own way of fixing it...I just uninstalled thir goofy software and said goodbye to their usless tech support person. I could not even contact their customer service to request that they cancel my subscription and refund my purchase price. Obviously all they want is your money then thye don't want to hear from you again.

If you are unfortunate enough to buy any of their software, just don't expect any kind of help from their so called tech support when something goes wrong with it.
     
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Posted by Slimjim on 2006-10-29:
glk, we had a situation with a McAfee anti virus software for our firewall. The thing just wouldn't run with our OS. We went back and forth with them troubleshooting for months and they finally gave up trying to figure it so they refunded us. Communication wasn't our problem so I'll check with my techs tomorrow and see who we used as contacts there for you.
Posted by Slimjim on 2006-10-30:
I did check with them and we had a level 2 situation that was sessioned so the best I have for you is this phone number, 408) 992-8599 , and this linkhttp://cs.mcafeehelp.com/contactoptions.asp?usedPortal=True, which is session specific and will not take you to the screen,

but if you click "Technical Support" and select the product it will
guide you through to the contact page. Hope that helps.
Posted by Ponie on 2006-10-30:
I once purchased the McAfee software. After my two years of free downloads expired, I didn't subscribe for further 'protection.' Comcast, in their infinite wisdom, decided to offer it at no cost to their subscribers about a year and a half ago. I downloaded and uninstalled it numerous times but nothing helped with the slowing down of my computer that McAfee caused. Contacted Comcast about it several times, but I guess the people I talked to were related to the ones who work for McAfee's tech support. Uninstalled it and downloaded the free AVG program. Haven't had any problems since.
Posted by raybo7 on 2007-03-27:
I have been a Mcafee customer for about 3 years.
A few weeks ago, an update of the software was loaded onto my computer. WHAT A JOKE! My Dell computer instantly turned into a turtle and I could watch dust collect faster than downloads.
My high speed connection was slower than dial-up.
After trying to contact customer support (HA HA, and mcafee should not be able to use that term) I uninstalled the software this morning... I actually have my computer back. I am now going to buy something that will protect my system, provide service, and not slow my hardware down to a crawl.. Am I asking too much??
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VirusScan upgrade hung my system and destroyed my virus protection
Posted by Cronecon on 12/10/2000
I have a serious problem with McAfees VS 5.13 upgrade. An invitation to upgrade popped up on my screen
when I started my computer this morning. So I downloaded VS 5.13 as instructed. I rebooted my machine,
then tried to install VS 5.13. It hung. I left it alone for 1/2 hour; no action. I was forced to reset my machine.
Now apparently I have no virus protection, because this stupid upgrade hung after removing the prior version!
This is such a serious matter that I believe I will remove all McAfee software from my system and find another
supplier.
     
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Posted by Truth on 2004-09-28:
Get Zonealarm pro , better all around , since I got it , no troubles!
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Does Not Stand by Product.
Posted by Srichards049 on 12/27/2013
NEW YORK -- When I phoned customer support at the 800 number listed on McAfee website, stated they could not help but could transfer me to helpdeskhub which I thought was part of McAfee, but had charged me to fix my computer. Later I found out that they should have been able to help me and when I requested a refund, I was denied. The charge was not theirs, but a different company,. Why would they transfer me to someone else?
     
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McAfee Internet Rip Off
Posted by Jonnee21 on 10/23/2013
SPAIN -- Auto renewal took money from CC that expired 12 months ago? Was badgered to renew my card detail with them telling me my old card had expired so confused how they took the money £59 99 from my bank. Took the a full 5 to 6 weeks before it was even up for renewal.

Disgusted with them as you can buy the product they offer online for £29. No better than the hackers trying to get into your PC, just bandits.
     
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Pissed Off Customers
Posted by Jzcraz on 02/26/2013
HERMOSA BEACH, CALIFORNIA -- This is a total scam, this has ripped off two of my computers. I have read through complaint list and it sound like people are having the same problem that I am. I just got a new computer and never put this on it and it has been telling m that the subscription is expired and weather or not I would like to continue it at this time, I have had the same problem before so I clicked no and it won't go away, leaving me unable to use my computer.

MCAFEE IS A TOTAL SCAM, in my opinion, reading all of those complaints someone should SUE MCAFEE!!!!!!!!!!!!!!! I WANT THIS OFF MY COMPUTER!!!! NOW!!!!!!! It claims to be a antivirus company but this is a virus.
     
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Posted by Alain on 2013-02-26:
You could always give Symantec a try. I've had pretty decent service and use with them.
Posted by leet60 on 2013-02-26:
You might want to try the Mcafee removal tool. It can be found here: http://www.majorgeeks.com/McAfee_Consumer_Product_Removal_Tool_d5420.html
Posted by Obsfucation on 2013-02-26:
First of all, go to your control panel, Programs, and remove the Mcafee software. Then download a replacement. I have had excellent results with Micorsoft Security Essentials, and it's free.
Posted by trmn8r on 2013-02-26:
It sounds like you have one of those promotional installations that comes with the computer, and it flashes those annoying messages on your screen. If so, I'd blame the computer manufacturer as much as McAfee - they agreed to put that junk on there.

I've had this on two computers, and found ways of removing it by surfing the internet, removing it from startup items, the registry, etc. I think you need someone computer savvy to spend 15-30 minutes on it. It is possible it is a trojan or something, but it is probably just an annoying subscription scheme that you can remove.

I don't use virus protection myself, but then again my cars don't have collision coverage and I don't have health insurance (yet).
Posted by madconsumer on 2013-02-26:
mcafee and norton are both bloat ware. they hog system resources. mcafee nearly makes it impossible to remove once installed. there are several good removal tools written just for mcafee software.

try avg free version for a wonderful firewall and anti-virus.
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McAfee Preloaded Debit Card Rebate
Posted by Justice4you on 10/23/2010
McAfeee Fee
McAfeee Fee
SACRAMENTO, CALIFORNIA -- Stores selling McAfee software offer enticing deals to capture customers. These deals often involve preloaded Visa debit cards. Customers are told they will receive a specific sum on a debit card in exchange for their purchase of the McAfee software. But when the debit card is eventually used to make a purchase, the customer discovers the amount on the card is not the same as was promised.

What the customer does not know when purchasing the McAfee product is that a $3 fee will be deducted monthly from the debit card after a short grace period. The bank will continue to remove $3 a month from the debit card until the card is drained.

If that happened to you after you purchased McAfee software, we'd like to hear from you. Visit McAfeeDebitRebateCard. com
     
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Posted by Alain on 2010-10-24:
Well, that's just damned sneaky. Thank you for the information!
Posted by nickafee on 2010-10-31:
So if this happened to me, what can I do?
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