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McAfee Preloaded Debit Card Rebate
Posted by on
SACRAMENTO, CALIFORNIA -- Stores selling McAfee software offer enticing deals to capture customers. These deals often involve preloaded Visa debit cards. Customers are told they will receive a specific sum on a debit card in exchange for their purchase of the McAfee software. But when the debit card is eventually used to make a purchase, the customer discovers the amount on the card is not the same as was promised.

What the customer does not know when purchasing the McAfee product is that a $3 fee will be deducted monthly from the debit card after a short grace period. The bank will continue to remove $3 a month from the debit card until the card is drained.

If that happened to you after you purchased McAfee software, we'd like to hear from you. Visit McAfeeDebitRebateCard. com
     
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Alain on 2010-10-24:
Well, that's just damned sneaky. Thank you for the information!
nickafee on 2010-10-31:
So if this happened to me, what can I do?
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Pissed Off Customers
Posted by on
Rating: 1/51
HERMOSA BEACH, CALIFORNIA -- This is a total scam, this has ripped off two of my computers. I have read through complaint list and it sound like people are having the same problem that I am. I just got a new computer and never put this on it and it has been telling m that the subscription is expired and whether or not I would like to continue it at this time, I have had the same problem before so I clicked no and it won't go away, leaving me unable to use my computer.

MCAFEE IS A TOTAL SCAM, in my opinion, reading all of those complaints someone should SUE MCAFEE!!!!!!!!!!!!!!! I WANT THIS OFF MY COMPUTER!!!! NOW!!!!!!! It claims to be a antivirus company but this is a virus.
     
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Alain on 2013-02-26:
You could always give Symantec a try. I've had pretty decent service and use with them.
leet60 on 2013-02-26:
You might want to try the Mcafee removal tool. It can be found here: http://www.majorgeeks.com/McAfee_Consumer_Product_Removal_Tool_d5420.html
Obsfucation on 2013-02-26:
First of all, go to your control panel, Programs, and remove the Mcafee software. Then download a replacement. I have had excellent results with Micorsoft Security Essentials, and it's free.
trmn8r on 2013-02-26:
It sounds like you have one of those promotional installations that comes with the computer, and it flashes those annoying messages on your screen. If so, I'd blame the computer manufacturer as much as McAfee - they agreed to put that junk on there.

I've had this on two computers, and found ways of removing it by surfing the internet, removing it from startup items, the registry, etc. I think you need someone computer savvy to spend 15-30 minutes on it. It is possible it is a trojan or something, but it is probably just an annoying subscription scheme that you can remove.

I don't use virus protection myself, but then again my cars don't have collision coverage and I don't have health insurance (yet).
madconsumer on 2013-02-26:
McAfee and norton are both bloat ware. they hog system resources. McAfee nearly makes it impossible to remove once installed. there are several good removal tools written just for McAfee software.

try avg free version for a wonderful firewall and anti-virus.
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Mcafee should NOT have the right to take money from your bank account
Posted by on
Rating: 2/51
Mcafee will automatically renew their service, and STEAL the money from your bank account. When you go to their site, it is impossible to find any way to cancel your service. They notify you that they will be stealing from your bank account on the exact day that they take your money, so that you have to request a refund from them. After searching extensively, I finally found an email address, and phone number. I've requested a cancellation (April 23/12), even though I've paid for service into June, in hopes that they return the money they have stolen from me, and remove my credit card information from their data base.
     
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ok4now on 2012-04-24:
Many companies are now using this "convenient" automatic renewal service. This horrible practice is nothing more than thievery. They probably hope that you won't catch it on your C.C. statement. Usually but not always you can opt out of the renewal. The details are buried in the fine print and you have to hunt for it.

To my surprise Consumer Reports has lowered themselves to this tactic. When they sent me the renewal notification the C.C. I had used was now expired. They harassed me with numerous emails insisting that I update my account. I refused to be bullied and comply with their demand. They lost a customer.
NoMoreMcAfee4Me on 2012-11-11:
Yes, the auto renewal is a complete sham. They also renew you over one month BEFORE you actually expire - so you buy a new version while losing money on the old version. This year, I called and told them, no more auto renewal. Amazingly enough, the customer rep I spoke with did not even make an effort to retain me as a customer.
So, I went online and purchased, from WINFERNO, a reseller, the 2013 version for - not $90 McAfee charges for an auto renew - but for $29.99. Once it updated itself on one of our computers, it destroyed the internet connection, rendering the computer useless! I downloaded AVG free version for now. To protect 2 computers it costs $49.99. Well worth the price, I'd say. Now we will see if I ever get my money back from McAfee. I also expect pro-rated additional refund due to their sneaky tactics of auto renewing you before your prior subscription is even over!
Leasa on 2013-08-24:
I have the same problem with McAfee and one other company taking money every year from my cc. I will cancel that card and get a new one. Lesson learned... they are nothing but thieves and trying to catch people who don't pay attention. Shame on them!!
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Don't waste your time with McAfee technical support
Posted by on
The following is a complete transcript of my online session with McAfee tech support.

Please wait while we find a technician to assist you...
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for
your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for
your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for
your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for
your patience.
The next available Agent will be with you in a moment.
You have been connected to Kevin Shelton.
Kevin Shelton: Lisa, thank you for contacting McAfee
Online Support Center. How can I assist you with your
McAfee software today?
Lisa Well I would like for you to help me
disable something

Kevin Shelton: Sure Lisa.
Lisa : virus scan ver 10 has an item in the sys
tray that looks like an exclamation point that tells me
I am not fully protected I need to get that to turn off
Lisa : I only use v scan no other
products so It is annoying me that thing coming up all
the time
Lisa : I have other firewall and router and
other software that I used to help me secure the pc
Lisa : What is the name of it in start up so I
can take it out, or is you can show me how to manually
shut it off that would be OK too
Kevin Shelton: Lisa, if I understand correctly, your
Virus Scan is disabled. Is this correct?
Lisa : NO
Lisa : virus scan runs just fine and is enabled
Lisa : There is an item that it has installed in
the sys tray that looks like a yellow exclamation mark and
it said that I am not fully protected
Lisa : It is like they want me to get more of
your software , privacy source etc to fill the void so
to speak
Kevin Shelton: Lisa, I would be happy to help you with
this issue.
Lisa : I do not want or need any of your other
products, just want to disable that one item
Kevin Shelton: Have you previously contacted McAfee
support regarding this issue?
Lisa : it is a square box with a yellow
exclamation point inside it. NO I have not contacted you
about this until now, it only started since I did the
upgrade that you suggested last week
Lisa : The upgrade that was needed when they
found a huge security risk in your software that could
Allow someone to steal you pwrd and stuff
Kevin Shelton: Which McAfee programs are currently
Installed? If you are not sure, you can find them by
doing the following.

1. Double click on My Computer
2. Double click on the Control Panel
3. Double click on Add/Remove Programs
4. Which McAfee programs do you see listed there?
Lisa : I hate to upgrade do to this type of
thing, there are always bugs
Lisa : security center and virus scan that is
all
Lisa : the yellow thing that I am referring to
is coming from security center
Lisa : There are no options when I right click
that icon
Kevin Shelton: May I have your E-Mail address with which
you are subscribed with McAfee, so that I can check your
McAfee account?
Lisa : my account should be fine, I have used
your product for 12 years now
Lisa : I am not referring to the M icon I am
referring to that other one that the software put in the

sys tray that tells me I am not fully protected, when
the virus scan IS enabled
Kevin Shelton: Lisa, your McAfee account shows that you
are subscribe to McAfee Virus Scan which will expire on
/2006.
Lisa : *I know this already and your point is?
Kevin Shelton: Please right click on "M" icon and let me
know the items listed there.
Lisa : Please help me with this problem, to turn
off that one part of the software
Lisa : virus scan, updates, quick links, upgrade
center, customer support
Kevin Shelton: Could you please confirm me that the
yellow exclamation icon (in system tray) is asking you
to buy any Virus Protection?
Lisa : NO , just goes over all the supposed
problems, no outbound firewall etc, I just want to shut
that stupid thing off
Lisa : I don’t want spam killer I don’t want your
firewall I don’t want your privacy source. I like what I
use now for those items
Lisa : I just use the virus scan that is all
Lisa : When I double clicked on the yellow icon,
I thought that I selected to shut it off, but then when
I reboot it still comes back. what is that called in
start up so I can remove it?
Lisa : I have not changed any of the default
setting in the virus scan.
Kevin Shelton: Lisa, it is a fake alert message like

Adware and Spyware. So you need to contact Virus Removal
Support to clean this.
Lisa : This has nothing to do with a virus it
only came after I installed your ver 10. I did tech
support for 4 years I know that this is not a virus
Lisa : Do you have a level 2 tech or a
supervisor that I can chat with now?
Kevin Shelton: It is a fake alert message and a type of
virus.
Lisa : Kevin, I have checked my entire system
inside and out and it is your software NOT a virus.
Please let me speak to a supervisor
Lisa : Your last few versions have had a similar
issue and your techs have always told me how to disable
that thing
Kevin Shelton: Lisa, it is virus and you need to contact
customer service to clean this virus.
Lisa : I hope that I don’t have to do what that
AOL guy did to get help from your company, post this
session online
Kevin Shelton: I apologize, please ignore my previous
statement.
Kevin Shelton: Lisa, it is virus and you need to contact
Virus Removal Support to clean this virus.
Lisa : So you are telling that your software let
this supposed virus in undetected?
Lisa : What and how do I reach virus removal support?
I have wasted nearly an hour of my time with you this

morning an very frustrated.
Kevin Shelton: We really can't assist you when you have
a virus on your system however we have an expert team
which can help you with the same and I would really
appreciate if you could contact them. For this you have
to go to www.mcafeehelp.com and choose the virus removal
support options and from the possible available options
you can choose the one that suits you .
Lisa : So then you can’t tell me how to go into
the yellow icon and disable it completely. Please just
give me that info and I will go away
Lisa : Please tell me how to disable that part
of the software, or get to someone that can
Kevin Shelton: Lisa, which part of McAfee you want to
disable.
Lisa: For the last time Kevin I do NOT have a
virus, it is your software do you have a supervisor?
Lisa : the yellow exclamation point that is all
Lisa : the yellow icon in the sys tray I want
that OFF
Kevin Shelton: It will be automatically off when you
clean the Fake Alert B.
Lisa : so I know there has to be a way to
manually shut it off how do I do that
Kevin Shelton: I can't help you to make to off, you have
to contact Virus Removal Support for that.
Lisa : OMG pulling my hair out at this point. If
that does not fix it who can I CALL to tech support a
supv would be nice

Lisa : Give me the tech support phone number
perhaps when I speak to them they will understand and
assist me
Kevin Shelton: Lisa, I am sorry we don't have free Phone
Support.
Lisa : I didn’t ask you for a free number I asked
you for the tech support number please for gods sake
just give me the number Kevin!!
Kevin Shelton: You may call at Per Minute Support : -
900-733-2582, 900. 328.4663 ($2.95 per minute First two
minutes are free) Per Incident Support : - 866-860-7357,
866-860-7358 ($39.95 per incident)
Lisa : OK finally, thanks, if the steps that you
suggested to resolve my issue do not work, then you can
expect to see this entire transcript online publicly
just like the AOL guy did when they did not help him. So
with that being said I am going to say goodbye Kevin
Kevin Shelton: Your reference number for this chat
session is . Your issue will remain open in a
Close Pending status for the next three days just in
case you have additional questions concerning this same
issue. If we do not receive further contact from you
within that time we will consider the status of your
issue resolved and change the status to Closed.





     
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asilinc298 on 2006-08-07:
After all was said and done. I looked through every setting in the software and figured out how to disable the damned thing myself.

I feel that I got hosed by their technical support team, and that really sucks.

I never do that to my clients while I'm doing tech support.

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Tech Support is a Sham!!!
Posted by on
SANTA CLARA, CALIFORNIA -- I have 2 computers, 1 has the Security-as-a-service and Total Protection on the other. I have yet to have a good experience with McAfee's tech support. They arrogant and don't do anything. They have not bee truthful and even destructive.

First problem: needed help to re-install my Security-as-a-service on my main computer. The first thin the guy did was delete half the icons on my desk top which included some very important documents and then resorted the rest so I couldn't even figure out what he deleted. Was in shock that this twit deleted my files without so much as asking me first what they are.

Second problem: The Total Protection on my other computer started having programs fail and sometime after boot up not be running. When I called tech support they would just reset it and say see it is fine but when I asked why did it go down they would repeat it is fine now. When I tried to pus for an answer they would just keep repeating that is is working now and not give me an answer. Even when this problem re-occurred each tech person refused to answer my question.

Third problem: Started having similar problems with my Security-as-a-service where processes fail or my firewall would mysteriously be turned off. Again the tech would just reset and turn it back on but would not check the integrity of the AV program. Again when I asked about what cause the problem they refused to answer me.

Final problem: Started having problems with my main computer and while talking the Computer Tech Support they immediately said sounds like a virus. Sure enough they found several infections some very serious that have been on my computer for several months. When I called McAfee Tech Support they gave me a double talk that there was nothing wrong with my system even though I had a log report the other AV I used to clean my system. It also turned out that my second computer was also infected. It was clear that the 2 AV programs I was using from McAfee were compromised and not fully working but yet when I was talking to a supervisor in the McAfee tech dept. he claimed that there was nothing wrong with either programs on my computer and refused to look at both of them.

Bottom line: I have dealt with Tech Support for all kinds of product both domestic support and foreign. With any Tech Dept some people you get are better than others and a few that should be let go. With McAfee's tech support I never had such gross negligence and a corporate culture of evasiveness as I have experienced with McAfee's tech dept. McAfee outsources all their tech support to another company and It is clear that this company does not care what you think or what happens to your computer or files. It does not matter how good McAfee's products are, if their Tech Support is bad then so are their products.

I've already spent over an hour with McAfee's Customer Care Supervisor listing all the problems with their Tech Support and why I do not want to deal with them anymore. I am still waiting for them to call me as to what they are going to do about it.

The only way I would buy another product from McAfee is if they get rid of that Tech Company and replace or guarantee that I can talk directly to a real McAfee Tech Support Employee. I NEVER want to deal with McAfee's current tech dept. ever again.
     
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Do NOT trust McAfee!
Posted by on
This is an e-mail exchange that I have copied and pasted to show how McAfee treats their customers as well as the dangers of their product;

One month extra for a $400.00 bill?! You have to be kidding? I have already installed a new Virus/spyware program with a two year subscription which was included in the $400.00 charge. It took the technician 3 1/2 hours to remove all of the junk that McAfee let through. I scanned this computer several times with your product and it showed NOTHING! Why would I ever use McAfee again?! I will be posting both the problem and your response everywhere I can. That is an absolute insult. For all I know my credit card information and everything else may be compromised and you won't cover even the cost of the repair! I will tell everyone I know about this and report it to the Better Business Bureau!

Thanks for nothing!
xxxx



On 2010-06-11, at 8:35 AM, McAfee NA Customer Service wrote:

Dear xxxxxxx,

Thank you for contacting McAfee Customer Service.

I understand that you are computer was infected by Virus and you have spend $400 to remove the virus form you computer and you like to get refund for the charges made to remove the virus.

I sincerely apologize for the inconvenience caused.

Your account has been verified with the email address xxxxxxx. Your current subscription 3-User McAfee Internet Security expires November 15, 2010.

I would like to inform you that we don't have an option to process refund for the charges made by the third party. We do have a free service in order to remove the virus from your computer.

Since you are a loyal customer to McAfee, I have extended your license with McAfee as a token of our appreciation and understanding of your situation. Please review below the new terms of your license.

3-User McAfee Internet Security expires December 15, 2010.

48457 is the Service Request number for this issue. Please quote this number if you need to contact us with further questions.

For all of your future Service and Technical Support needs, please visit http://service. mcafee.com.

Thank you for contacting McAfee Customer support.

Sincerely,

xxxxxx
McAfee CS-Tier 1

Safe online? Avoid dangerous web sites using McAfee Site Advisor™ — a FREE download from http://www.siteadvisor.com?cid=27092.

Don’t search or surf without it!


-----Original Message-----
From:xxxxx
Sent: Jun 11, 2010 2:21:57 AM
Subject: McAfee Customer Service - SR-516336664

Thank you for contacting McAfee Consumer Support.

We have recently opened a Service Request for support based on the information you provided us at our support website. Below you will find the details of this request for your reference.

- Order #:
- Service Request #: 516336664
- Created Date: 06/10/2010 15:51:12
- Description: I have had McAfee security center on my computer without any interruption, when all of a sudden the computer was taken over by an intruder. I ran several scans with nothing showing up. My passwords were being typed in whenever I tried to type anything by an external entity and programs were opening and closing. It just cost me $400.00 to have almost 140 viruses and spyware removed from the computer. Will you pay for that since obviously your software didn't protect my computer
Let me know ASAP.
xxxxxx

Please feel free to visit us at http://service. mcafee.com for all of your McAfee related support needs.

Sincerely,
McAfee Consumer Support
EN


     
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User Replies:
Doctor Charlie on 2010-06-12:
How did you load on 140 viruses onto your computer? What were you downloading?
4runner4fun on 2010-06-13:
That is a very good question, as this computer is very rarely used. I had an unsuccessful eye surgery that left me almost blind, so the only computer I was able to use is a laptop in order to get the screen close enough and it is a Macbook Pro. The computer with all the viruses is a desktop Dell XPS. I use it more for backup?
I was just able to get back on it after a second eye surgery and that was what I found!
Anonymous on 2010-06-13:
Any possibility that anyone else was using your computer?
Doctor Charlie on 2010-06-13:
Or, maybe the company that claimed there were 140 viruses on it - ripped you off?
4runner4fun on 2010-06-16:
The only one would be my 23 year old son and he has his own computer. I downloaded a free program and it showed 140 viruses before getting it repaired. One of the viruses couldn't be removed with the software without damaging the operating system. Anyway it works great again and for the money they will repair it anytime in the next two years.
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McAfee "Always On Protection" is nothing more than slamming!
Posted by on
I will not use McAfee products again. And here is why:

A few months ago. My McAfee Security Center started popping up error messages saying that I was not protected and that I needed to validate my subscription before it would work. Once I validated it would work fine but only for a day or two. I have heard of others (including my mother-in-law) having the same issue. So, since there are so many other great antivirus programs out there...and my subscription was about to run out, I decided to let it expire and try something else.

Well, to say I was angry would be an understatement, when McAfee billed my credit card they had on file from my last payment for another year with absolutely no prior warning. Then sent me an email AFTER the fact. The email said that they had billed me so that my computer would not be unprotected. I did not even receive an email beforehand saying that it was going to expire and that they would automatically bill me. This really is nothing more than slamming (billing a customer when they did not agree to be billed or did not request the services).

To make it worse...trying to get a refund was a headache. Once I went to their website, and navigate through their ridiculously limiting dropdown menus (instead of a search bar), I had to fill out a form giving all my info just to be able to talk to someone to get a refund. Then I had to download their chat client, and wait 10 minutes to chat with someone. When I finally did, I asked for a refund. Instead, they told me that they would transfer me to their tech support and that if they couldn't fix the problem then I would have 15 days to request a refund. I refused to be transferred and demanded a refund. By the way, if they do auto bill you (or more accurately slam you), you have to realize it within 60 days and request a refund or you are out of luck. It is apparent to me that they are not concerned about my computer being safe, but about getting my money.

The software had quirks here and there, and the customer service was horrible...but billing me without my consent just cost them this customer for life.
     
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jktshff1 on 2009-08-31:
I've never had any problems with McAfee.
Anonymous on 2009-08-31:
Or, you could have actually read the agreement that you clicked OK on, when you signed up.
L Lake on 2009-08-31:
I commented on another complaint that my McAfee also now pops up error messages saying that I am not protected and that I need to validate my subscription. I don't like that at all and if I could find another antivirus protection that wouldn't slow my older Dell computer down so much, I would switch.
old fart on 2009-08-31:
AVG will come to the rescue and it's free and works great... I'll never understand why folks insist on using mcAfee..
lobo65 on 2009-08-31:
I use, and love Kaspersky Internet Suite. It's not cheap though.
Anonymous on 2009-08-31:
To download the free version of AVG:

http://free.avg.com/download-avg-anti-virus-free-edition?cmpid=fr_bn_free_670

Anonymous on 2009-08-31:
Yes, AVG is great. And I also have a "watchdog" program... Scotty, the watchdog. He monitors what programs and if anything tries to gain access to your computer, that you're not aware of, he'll let you know with a "bark bark." Both are free programs.
DigitalCommando on 2009-08-31:
AVG is far better than McWannabe. Two recent independent tests from respected testing labs chose these three free anti-virus programs as the best and they ranked in this order 1.) Avira antivirus 2.) Avast anti-virus 3.) AVG
All are good and beat out the antivirus versions provided by those all-in-one suites.
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McAfee subscription problems
Posted by on
I'm a new customer to Dell computers and McAfee security. I bought a Dell in mid-Jan. '09 with pre-loaded McAfee, 30-day trail. Upon set-up I received an automatic one-year sub. offer for what seemed to be a good discount. I thought it was worth taking advantage of so I followed the prompt to their site and subscribed for one-year.

I didn't know if this one-year service would start concurrently with the 30-day or begin at the end of the free trial but after 30 days I started getting messages and pop-ups that my Mc
Afee coverage was expired. I thought this was a mistake and was busy for a few days so kind of ignored it.

After searching on-line I'm finding others with similar situations which includes having to use McAfee on-line fixes that don't help, a customer service dept. that at least acknowledges I did pay for the service (I have the proof anyway on my credit card statement) and so far no pro-active attempt to help me - the paying customer.

I asked them to stop being silly and just fix things since they already acknowledged my transaction with them. Why make me jump through hoops and do this the hard way. I feel like they are steering me towards their fee based phone service which will cost more than I paid for the on-line subscription.

I would probably continue with them if they fixed this soon but don't get a good feeling. I wonder if I can even get a refund as I paid for the sub. on Jan 17th which means it may have expired Feb. 17th and I'm also doubting it actually started at the end of the free trial period that came on my Dell - highly unlikely.

I have not exhausted all avenues but they have opened two case numbers for me through their on-line tech. service centers but really provided no solutions. I haven't been able to stay on line long enough to conduct an extended chat with them so its been less than real-time assistance.

Just a warning to others and looking for advice.

Thanks,
     
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Soaring Consumer on 2009-03-06:
I suggest that you take some print screens of the messages telling you that the subscription has expired.

Dispute the charges and send copies of the messages to the credit card company.

I recommend uninstalling the McAfee program and installing Kaspersky - despite the higher price it is the best protection available.
clayteboy on 2009-03-06:
Thanks for the advice. I have the screens ready but just hadn't hit McAfee up with them yet. I also believe there is a Trojan trying to load on my computer as I continually get a request to download but it doesn't identify itself so I cancel and it comes back. Scanning my system hasn't identified it or removed it. I will look into the other security program you suggest plus I heard of one called Superantispyware I'm checking out. Regards, Pat
Soaring Consumer on 2009-03-06:
Your system is definitely infected. Maybe it is preventing McAfee from activating itself?

Whatever the case, it proves McAfee is a poor protection suite.

I recommend backing up your important files, formatting your hard drive, clean installing Windows, and installing Kaspersky.


BTW expect the same problems from Norton. On one of my co-worker's computers, he got a message that Norton could not update because its definition files got infected. This is Norton Corporate Edition I am talking about there!

Norton stands for Notoriously Obvious Ripoff Trick Offering Nothing. McAfee stands for Major C***py Application Finding Extra Emptiness.
clayteboy on 2009-03-07:
I'll keep working on this and post my results. I downloaded the free superantispyware program and it isn't detecting anything but its also not their best program and really don't know much about them and theirs always pros and cons for every program out there. The download message I keep getting has no identification that I know how to detect. It just says Updaterexe. Unidentified Publisher. I guess since my McAfee isn't working right at the moment it may have slipped in during a window of opportunity but I really believe it had started showing up prior to my 30-day trial expiring.

I will have to go slow with your suggestions as I'm maybe an average computer user so don't fully understand some of the more technical things. Do I just Google the program you recommend and do an on-line download or go get the program at Best Buy or similar store?

Thanks again, Pat
old fart on 2009-03-07:
Get AVG... it's free and effective..
Anonymous on 2009-03-07:
Best answer Old Fart, oh' wait there is no more best answer anymore... It's still the best answer, FREE and effective is always best.
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McAfee "Support"? - Not!
Posted by on
Well, I've been using them for almost 15 years, so I recommended them to family members. It works OK, until it doesn't. I'm on vacation, and have spend almost 20 hours with their so-called "support" tools, trying to fix my mother's PC.

Security Center doesn't run.

Chat client won't install.

Called the support line? They want money. I'm currently running the computer without McAfee installed. And BTW, they had to email me a special tool to de-install the old copy.

Needless to say, if you have an existing license, and no problems, use it. But, don't let them take the renewal. Run away and buy from someone who actually WANTS customers...
     
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Anonymous on 2010-06-01:
I had issues with them, too, and will probably never use them again. But I hope you are not online completely unprotected! Download the free version of AVG. Their customer service, in my experience, ain't great either, but at least you will have some good protection.
MDSasquatch on 2010-06-02:
Go to the Microsoft homepage and click on security essentials, they have a free anti virus software that is VERY GOOD.
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For McAfee AV Users:
Posted by on
From Associated Press:

"Computers in companies, hospitals, and schools around the world got stuck repeatedly rebooting themselves yesterday after an antivirus program identified a normal Windows file as a virus.

McAfee Inc. confirmed that a software update it posted at 9 A.M. caused its antivirus program for corporate customers to misidentify a harmless file. It has posted a replacement update for download.

“We are not aware of significant impact on consumers and believe we have effectively limited such occurrence,’’ the company said.

Online posters begged to differ, saying thousands of computers running Windows XP with Service Pack 3 were rendered useless.

About a third of the hospitals in Rhode Island were forced to stop treating patients with less serious medical problems in emergency rooms. The hospitals also postponed some elective surgeries, said Nancy Jean, a spokeswoman for the Lifespan system of hospitals. The system includes Rhode Island Hospital, the state’s largest, and Newport Hospital.

Jean said patients who required emergency care for gunshot wounds, car accidents, blunt trauma, and other potentially fatal injuries were still being admitted to the emergency rooms.

In Kentucky, state police were told to shut down the computers in their patrol cars as technicians tried to fix the problem. The National Science Foundation headquarters in Arlington, Va., also lost computer access.

Peter Juvinall, systems administrator at Illinois State University in Normal, said that when the first computer started rebooting it quickly became evident that it was a major problem, affecting dozens of computers at the College of Business alone.

Personal attention to each PC from a technician appeared to be the only way to fix the problem because the computers weren’t receptive to remote software updates when stuck in the reboot cycle. That slowed the recovery."
     
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MDSasquatch on 2010-04-22:
I recently bought a netbook, the first thing I did was remove Macafee and installed Microsoft's Security Essentials, which is free by the way; just go to microsoft.com and look it up.
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