McAfee subscription problems
I'm a new customer to Dell computers and McAfee security. I bought a Dell in mid-Jan. '09 with pre-loaded McAfee, 30-day trail. Upon set-up I received an automatic one-year sub. offer for what seemed ... read full review6 Replies - Latest reply on 03/07/2009
Do NOT trust McAfee!
This is an e-mail exchange that I have copied and pasted to show how McAfee treats their customers as well as the dangers of their product;
One month extra for a $400.00 bill?! You have to be kidding? ... read full review5 Replies - Latest reply on 06/16/2010
Pissed Off Customers
HERMOSA BEACH, CALIFORNIA -- This is a total scam, this has ripped off two of my computers. I have read through complaint list and it sound like people are having the same problem that I am. I just got a new computer and never put ... read full review5 Replies - Latest reply on 02/26/2013
McAfee Poor Customer Service
After downloading McAfee Virus Protection, my computer instantly slowed down significantly. It would take up to a minute to access a website, and when typing an email, the characters would lag several ... read full review
On the Mcafee official site it give two options to buy spyware protection. The one I chose was $49.99. When I clicked on that option it sent me to a cofirmation/cart page, which had the price in Danish ... read full review5 Replies - Latest reply on 02/11/2010
For the past two weeks, I have been receiving email messages that my subscription to McAfee is to expire on January 24, 2010. Today I decided to renew and followed their instructions. I paid about $64 ... read full review16 Replies - Latest reply on 01/18/2010
I have a serious problem with McAfees VS 5.13 upgrade. An invitation to upgrade popped up on my screen
1 Replies - Latest reply on 09/28/2004Add reply
when I started my computer this morning. So I downloaded VS 5.13 as instructed. I rebooted my machine,
then tried to install VS 5.13. It hung. I left it alone for 1/2 hour; no action. I was forced to reset my machine.
Now apparently I have no virus protection, because this stupid upgrade hung after removing the prior version!
This is such a serious matter that I believe I will remove all McAfee software from my system and find another
NEW YORK -- When I phoned customer support at the 800 number listed on McAfee website, stated they could not help but could transfer me to helpdeskhub which I thought was part of McAfee, but had charged me to fix my computer. Later I found out that they should have been able to help me and when I requested a refund, I was denied. The charge was not theirs, but a different company,. Why would they transfer me to someone else?Add reply
SPAIN -- Auto renewal took money from CC that expired 12 months ago? Was badgered to renew my card detail with them telling me my old card had expired so confused how they took the money £59 99 from my bank. Took the a full 5 to 6 weeks before it was even up for renewal.
Disgusted with them as you can buy the product they offer online for £29. No better than the hackers trying to get into your PC, just bandits.
SACRAMENTO, CALIFORNIA -- Stores selling McAfee software offer enticing deals to capture customers. These deals often involve preloaded Visa debit cards. Customers are told they will receive a specific sum on a debit card in exchange for their purchase of the McAfee software. But when the debit card is eventually used to make a purchase, the customer discovers the amount on the card is not the same as was promised.
2 Replies - Latest reply on 10/31/2010Add reply
What the customer does not know when purchasing the McAfee product is that a $3 fee will be deducted monthly from the debit card after a short grace period. The bank will continue to remove $3 a month from the debit card until the card is drained.
If that happened to you after you purchased McAfee software, we'd like to hear from you. Visit McAfeeDebitRebateCard. com
Tech Support is a Sham!!!
SANTA CLARA, CALIFORNIA -- I have 2 computers, 1 has the Security-as-a-service and Total Protection on the other. I have yet to have a good experience with McAfee's tech support. They arrogant and don't do anything. They have not ... read full review
Currently on hold now for 30 minutes to the 3rd person they have transferred to me. I just purchased the small business software package and when I clicked the link to download I was prompted to enter in my name, email address, etc. My email address shows "invalid". The 2nd support person I spoke with tried sending me an email and it was sent back to her. With her hands up in the air, not knowing what to do, instructed me to hold yet again to transfer me to yet another person. Currently, 32 minutes on hold. Terrible. I never had this problem with Norton or AVG. Ridiculous!1 Replies - Latest reply on 08/24/2010Add reply
Well, I've been using them for almost 15 years, so I recommended them to family members. It works OK, until it doesn't. I'm on vacation, and have spend almost 20 hours with their so-called "support" tools, trying to fix my mother's PC.
2 Replies - Latest reply on 06/02/2010Add reply
Security Center doesn't run.
Chat client won't install.
Called the support line? They want money. I'm currently running the computer without McAfee installed. And BTW, they had to email me a special tool to de-install the old copy.
Needless to say, if you have an existing license, and no problems, use it. But, don't let them take the renewal. Run away and buy from someone who actually WANTS customers...
Don't go with McAfee.
My father has had McAfee on his computer for the past several years now without any problems, so when I was able to get an internet connection on my laptop, I downloaded and installed the program. It ... read full review1 Replies - Latest reply on 01/26/2010
Got McAfee. Got charged twice and no refund. What goes on when you can't trust these big companies. You pay them then they charge you twice. No email no nothing and you can never phone anymore. Con. 3 Replies - Latest reply on 05/31/2009Add reply
"Am I protected? No" McAfee is the first company I've encountered that alerts customers that they've gotten the shaft. You have to dive into their policies to understand that you're not only unprotected, you're out of luck. "Will I get help from your technical team? No." That message isn't so clear. At least not until you've spent hours trying to get one of their overseas representatives to help resolve the matter. They were good enough to confirm that I did pay for a valid subscription though. They just couldn't fix the problem. "Will I get my money back. No." They have a strict policy. They don't do refunds.
6 Replies - Latest reply on 03/09/2009Add reply
So, I have no protection, no help, and I'll get no refund. And, there's absolutely nothing I can do about it. "Did I get the shaft? Yes." "Should you do business with McAfee? No." It's a big rip off.