My father has had McAfee on his computer for the past several years now without any problems, so when I was able to get an internet connection on my laptop, I downloaded and installed the program. It was all right for the first few months, then I started having issues of verifying my subscription, and keeping my system protected (which to me made no sense). Then one day while on a game forum, a program installs itself onto my computer that demands that I buy its deluxe package to protect my system. I did a little research on my dad's computer (since it was randomly blocking websites on mine) and found it was a virus.
McAfee gave me few options; all of which cost a large amount of money, so I opted to run a System Restore, which was absolutely free and got rid of the virus. Next few months pass without a hitch when BAM, hit with not one, not two, but 12 trojans. McAfee was able to get rid of some of them, but for the ones left over, said "Restart and scan". I did... and got the same message. I did another System Restore and continued on without any more problems for about two weeks.
The next virus that I was infected with was not very nice. It installed itself without any notice, demanded that I download another program, blocked my internet access and almost all of my programs and applications; including system restore. I called McAfee (who hide their number oh so well), was scripted by a foreigner who could barely speak the language, and was told that they couldn't do anything, but had experts that could for $90. I semi-politely said No.
A close friend of mine works for a local computer repair shop, and was able to look at and try to clean my system, but wasn't able to get rid of the virus. I had to wipe my hard drive, and since I had no back-up, all my files were gone. I've been able to convince my dad with this experience to ditch McAfee and try another software, which he refuses to do until our subscription is up.
Despite the fact they state they only give full-refunds, a customer service representative tried to tell me my only option was a partial refund (which their website states explicitly they do NOT do.)
I noticed I was being charged for a service I have not used in approximately 2 years since I switched. That was no problem since it's my fault for not checking my statements more closely. I didn't expect to get my money back, but I wanted to at least cancel the account. I immediately went to their website to see what could be done about cancelling auto-renewal. I couldn't find any sort of My Account login, so I went to the support section and saw they had a refund policy read which is located here: **.
Their stated policy is a 100% refund on purchases within 30 days, and 60 days for auto-renewals. I was WELL within those limits. I chose their chat option to talk with a customer service representative. After confirming my identity, I was shocked twice: 1) The email on file was several years old, so old it should be bouncing back email to the company (shouldn't that send up a red flag?) and 2) The representative told me my only refund option was a 50% refund which their policy states they will NOT do.
I am not accusing McAfee of purposely trying to scam people, but at the very least they need to properly train customer support. It isn't excusable to say, "those who don't read FAQs deserve it." It's not like I was demanding my money back on something that stated "no refunds!" I don't think it's too much to ask to stick to their own policies. After linking and quoting the company policy and demanding all my money back, I got my 100% refund. That's why I always read the fine print.
Mcafee will automatically renew their service, and STEAL the money from your bank account. When you go to their site, it is impossible to find any way to cancel your service. They notify you that they will be stealing from your bank account on the exact day that they take your money, so that you have to request a refund from them. After searching extensively, I finally found an email address, and phone number. I've requested a cancellation (April 23/12), even though I've paid for service into June, in hopes that they return the money they have stolen from me, and remove my credit card information from their data base.
Well, I've been using them for almost 15 years, so I recommended them to family members. It works OK, until it doesn't. I'm on vacation, and have spent almost 20 hours with their so-called "support" tools, trying to fix my mother's PC. Security Center doesn't run. Chat client won't install. Called the support line? They want money. I'm currently running the computer without McAfee installed. And BTW, they had to email me a special tool to de-install the old copy. Needless to say, if you have an existing license, and no problems, use it. But, don't let them take the renewal. Run away and buy from someone who actually WANTS customers.
Computers in companies, hospitals, and schools around the world got stuck repeatedly rebooting themselves yesterday after an antivirus program identified a normal Windows file as a virus. McAfee Inc. confirmed that a software update it posted at 9 A.M. caused its antivirus program for corporate customers to misidentify a harmless file. It has posted a replacement update for download. “We are not aware of significant impact on consumers and believe we have effectively limited such occurrence,'' the company said.
Online posters begged to differ, saying thousands of computers running Windows XP with Service Pack 3 were rendered useless. About a third of the hospitals in Rhode Island were forced to stop treating patients with less serious medical problems in emergency rooms. The hospitals also postponed some elective surgeries, said **, a spokeswoman for the Lifespan system of hospitals. The system includes Rhode Island Hospital, the state's largest, and Newport Hospital.
** said patients who required emergency care for gunshot wounds, car accidents, blunt trauma, and other potentially fatal injuries were still being admitted to the emergency rooms. In Kentucky, state police were told to shut down the computers in their patrol cars as technicians tried to fix the problem. The National Science Foundation headquarters in Arlington, Va., also lost computer access.
**, systems administrator at Illinois State University in Normal, said that when the first computer started rebooting it quickly became evident that it was a major problem, affecting dozens of computers at the College of Business alone. Personal attention to each PC from a technician appeared to be the only way to fix the problem because the computers weren't receptive to remote software updates when stuck in the reboot cycle. That slowed the recovery."
LAS VEGAS, NEVADA -- I purchased a McAfee Total Protection software for $70.00 at a local store. I installed it into my computer and from the beginning I got error messages. Since then I have lost my protection so many times that someone was able to access my credit card information and make charges to it. After I finished cleaning the credit card mess I tried to fix the software through McAfee's "online" technical support" to no avail. That thing does not work! I finally contacted customer support and got the surprise of my life. I was told literally by ** (1-866-622-3911), a supervisor there, that if the software I purchased does not work, he was really, reeeeeeally sorry, but there was nothing he could do.
If I wanted to get my software fixed,(I have done every single download, fix, update, etc... from their web page several times in the last three months) I would need to get my credit card ready because Technical Support charge us customers to fix the software they sell!!! If we do not want to pay extra to have it fixed, then we customers are stuck with it and should go and buy some other product from some other company.
Just like that. I got all the conversation on tape!! I was also told that they would not refund the cost of the defective program because it was past its refund date. When I asked what about the program not working and not delivering the protection advertised and sold to us, he said that they were really very very very sorry!! The software is literally garbage!!! Don't buy it. You will have your credit card data stolen like me!! I am going back to Norton! Thanks.
I'll make this short and brief as if I say what I would like to say the hall monitors here will just delete it again. McAfee is fine when it is working right I guess, but heaven help you if it causes a problem on your machine and you need help. You can't email them. You can't call them on the phone.
You have to contact them in a virtual chat room and the so called tech support person I dealt with unsuccessfully for two hours could not communicate in English and could not grasp the problem I was trying to explain. Sounded like he was reading from a script... if my problem did not fit the script then tough luck... but oh I could pay $45.00 for a 'real live tech support person' to troubleshoot my problem that was caused by their software and 'maybe' be able to tell me how to fix it.
Finally I found my own way of fixing it... I just uninstalled their goofy software and said goodbye to their useless tech support person. I could not even contact their customer service to request that they cancel my subscription and refund my purchase price. Obviously all they want is your money then they don't want to hear from you again. If you are unfortunate enough to buy any of their software, just don't expect any kind of help from their so called tech support when something goes wrong with it.
Currently on hold now for 30 minutes to the 3rd person they have transferred to me. I just purchased the small business software package and when I clicked the link to download I was prompted to enter in my name, email address, etc. My email address shows "invalid". The 2nd support person I spoke with tried sending me an email and it was sent back to her. With her hands up in the air, not knowing what to do, instructed me to hold yet again to transfer me to yet another person. Currently, 32 minutes on hold. Terrible. I never had this problem with Norton or AVG. Ridiculous!
After downloading McAfee Virus Protection, my computer instantly slowed down significantly. It would take up to a minute to access a website, and when typing an email, the characters would lag several words behind what I was actually typing. It was annoying to say the least, so I contacted the McAfee technical support site. I clicked on a button that was labeled "Chat and Email," but when directed to the site, the only option available was chat. It took me three tries of repeatedly typing my information and trying to chat because, as I finally discovered, McAfee was blocking the citrix server that provided the chat!
After enabling the site, the representative, **, was slow, never bothered to read the lengthy description of the problem that I had typed in initially, and didn't seem to understand what I was trying to convey. He finally told me I had a virus problem (my McAfee virus scan has never found any such thing) and that he would connect me to the 'virus experts'... for a fee of $89.95!! I told him no thanks, that I had already paid for a service and didn't feel that this was a legitimate charge. My husband has Norton protection on his computer, and has never had this kind of problem.
Thanks to the greed of McAfee, I'm switching over to Norton. Is it just me, or does it seem that it's getting harder and harder to find an honest company that delivers what it promises without trying to squeeze ever more out of their customers? Sorry, just had to vent...
For the past two weeks, I have been receiving email messages that my subscription to McAfee is to expire on January 24, 2010. Today I decided to renew and followed their instructions. I paid about $64 for a one year renewal and paid using PayPal. As soon as I finished, I think my computer was scanned. Then I tried to use my computer and was unable to use it. I kept getting these pop up "Security Warning". In which it asks if I want to activate antivirus software now. If you answer "yes", you get the same warning.
Because I got this virus when I renewed from McAfee, I called technical support. After a long wait, I did get a technician. She sent me an email asking me to download some file and run it. I tried but because of the pop ups every five seconds or so, I couldn't run it. She told me that someone from McAfee could take over my computer and remove the virus and it would cost me about $90. I want to warn others that you may get a virus if you accept the offer to renew and McAfee will charge you about $90 to bring your computer back so you can use it.