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McAfee Consumer Reviews - Page 2

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Pissed Off Customers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HERMOSA BEACH, CALIFORNIA -- This is a total scam, this has ripped off two of my computers. I have read through complaint list and it sounds like people are having the same problem that I am. I just got a new computer and never put this on it and it has been telling me that the subscription is expired and whether or not I would like to continue it at this time, I have had the same problem before so I clicked no and it won't go away, leaving me unable to use my computer. MCAFEE IS A TOTAL SCAM, in my opinion, reading all of those complaints someone should SUE MCAFEE!!! I WANT THIS OFF MY COMPUTER!!! NOW!!! It claims to be an antivirus company but this is a virus.

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Mcafee should NOT have the right to take money from your bank account
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

Mcafee will automatically renew their service, and STEAL the money from your bank account. When you go to their site, it is impossible to find any way to cancel your service. They notify you that they will be stealing from your bank account on the exact day that they take your money, so that you have to request a refund from them. After searching extensively, I finally found an email address, and phone number. I've requested a cancellation (April 23/12), even though I've paid for service into June, in hopes that they return the money they have stolen from me, and remove my credit card information from their data base.

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McAfee "Support"? - Not!
By -

Well, I've been using them for almost 15 years, so I recommended them to family members. It works OK, until it doesn't. I'm on vacation, and have spent almost 20 hours with their so-called "support" tools, trying to fix my mother's PC. Security Center doesn't run. Chat client won't install. Called the support line? They want money. I'm currently running the computer without McAfee installed. And BTW, they had to email me a special tool to de-install the old copy. Needless to say, if you have an existing license, and no problems, use it. But, don't let them take the renewal. Run away and buy from someone who actually WANTS customers.

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For McAfee AV Users:
By -

Computers in companies, hospitals, and schools around the world got stuck repeatedly rebooting themselves yesterday after an antivirus program identified a normal Windows file as a virus. McAfee Inc. confirmed that a software update it posted at 9 A.M. caused its antivirus program for corporate customers to misidentify a harmless file. It has posted a replacement update for download. “We are not aware of significant impact on consumers and believe we have effectively limited such occurrence,'' the company said.

Online posters begged to differ, saying thousands of computers running Windows XP with Service Pack 3 were rendered useless. About a third of the hospitals in Rhode Island were forced to stop treating patients with less serious medical problems in emergency rooms. The hospitals also postponed some elective surgeries, said **, a spokeswoman for the Lifespan system of hospitals. The system includes Rhode Island Hospital, the state's largest, and Newport Hospital.

** said patients who required emergency care for gunshot wounds, car accidents, blunt trauma, and other potentially fatal injuries were still being admitted to the emergency rooms. In Kentucky, state police were told to shut down the computers in their patrol cars as technicians tried to fix the problem. The National Science Foundation headquarters in Arlington, Va., also lost computer access.

**, systems administrator at Illinois State University in Normal, said that when the first computer started rebooting it quickly became evident that it was a major problem, affecting dozens of computers at the College of Business alone. Personal attention to each PC from a technician appeared to be the only way to fix the problem because the computers weren't receptive to remote software updates when stuck in the reboot cycle. That slowed the recovery."

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Software sold does not work
By -

LAS VEGAS, NEVADA -- I purchased a McAfee Total Protection software for $70.00 at a local store. I installed it into my computer and from the beginning I got error messages. Since then I have lost my protection so many times that someone was able to access my credit card information and make charges to it. After I finished cleaning the credit card mess I tried to fix the software through McAfee's "online" technical support" to no avail. That thing does not work! I finally contacted customer support and got the surprise of my life. I was told literally by ** (1-866-622-3911), a supervisor there, that if the software I purchased does not work, he was really, reeeeeeally sorry, but there was nothing he could do.

If I wanted to get my software fixed,(I have done every single download, fix, update, etc... from their web page several times in the last three months) I would need to get my credit card ready because Technical Support charge us customers to fix the software they sell!!! If we do not want to pay extra to have it fixed, then we customers are stuck with it and should go and buy some other product from some other company.

Just like that. I got all the conversation on tape!! I was also told that they would not refund the cost of the defective program because it was past its refund date. When I asked what about the program not working and not delivering the protection advertised and sold to us, he said that they were really very very very sorry!! The software is literally garbage!!! Don't buy it. You will have your credit card data stolen like me!! I am going back to Norton! Thanks.

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McAfee Tedch Support and Customer Service - Good Luck if you need them.
By -

I'll make this short and brief as if I say what I would like to say the hall monitors here will just delete it again. McAfee is fine when it is working right I guess, but heaven help you if it causes a problem on your machine and you need help. You can't email them. You can't call them on the phone.

You have to contact them in a virtual chat room and the so called tech support person I dealt with unsuccessfully for two hours could not communicate in English and could not grasp the problem I was trying to explain. Sounded like he was reading from a script... if my problem did not fit the script then tough luck... but oh I could pay $45.00 for a 'real live tech support person' to troubleshoot my problem that was caused by their software and 'maybe' be able to tell me how to fix it.

Finally I found my own way of fixing it... I just uninstalled their goofy software and said goodbye to their useless tech support person. I could not even contact their customer service to request that they cancel my subscription and refund my purchase price. Obviously all they want is your money then they don't want to hear from you again. If you are unfortunate enough to buy any of their software, just don't expect any kind of help from their so called tech support when something goes wrong with it.

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Terrible Customer/Technical Service
By -

Currently on hold now for 30 minutes to the 3rd person they have transferred to me. I just purchased the small business software package and when I clicked the link to download I was prompted to enter in my name, email address, etc. My email address shows "invalid". The 2nd support person I spoke with tried sending me an email and it was sent back to her. With her hands up in the air, not knowing what to do, instructed me to hold yet again to transfer me to yet another person. Currently, 32 minutes on hold. Terrible. I never had this problem with Norton or AVG. Ridiculous!

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McAfee Poor Customer Service
By -

After downloading McAfee Virus Protection, my computer instantly slowed down significantly. It would take up to a minute to access a website, and when typing an email, the characters would lag several words behind what I was actually typing. It was annoying to say the least, so I contacted the McAfee technical support site. I clicked on a button that was labeled "Chat and Email," but when directed to the site, the only option available was chat. It took me three tries of repeatedly typing my information and trying to chat because, as I finally discovered, McAfee was blocking the citrix server that provided the chat!

After enabling the site, the representative, **, was slow, never bothered to read the lengthy description of the problem that I had typed in initially, and didn't seem to understand what I was trying to convey. He finally told me I had a virus problem (my McAfee virus scan has never found any such thing) and that he would connect me to the 'virus experts'... for a fee of $89.95!! I told him no thanks, that I had already paid for a service and didn't feel that this was a legitimate charge. My husband has Norton protection on his computer, and has never had this kind of problem.

Thanks to the greed of McAfee, I'm switching over to Norton. Is it just me, or does it seem that it's getting harder and harder to find an honest company that delivers what it promises without trying to squeeze ever more out of their customers? Sorry, just had to vent...

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Renewal
By -

For the past two weeks, I have been receiving email messages that my subscription to McAfee is to expire on January 24, 2010. Today I decided to renew and followed their instructions. I paid about $64 for a one year renewal and paid using PayPal. As soon as I finished, I think my computer was scanned. Then I tried to use my computer and was unable to use it. I kept getting these pop up "Security Warning". In which it asks if I want to activate antivirus software now. If you answer "yes", you get the same warning.

Because I got this virus when I renewed from McAfee, I called technical support. After a long wait, I did get a technician. She sent me an email asking me to download some file and run it. I tried but because of the pop ups every five seconds or so, I couldn't run it. She told me that someone from McAfee could take over my computer and remove the virus and it would cost me about $90. I want to warn others that you may get a virus if you accept the offer to renew and McAfee will charge you about $90 to bring your computer back so you can use it.

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McAfee more harm than good
By -

"Am I protected? No" McAfee is the first company I've encountered that alerts customers that they've gotten the shaft. You have to dive into their policies to understand that you're not only unprotected, you're out of luck. "Will I get help from your technical team? No." That message isn't so clear. At least not until you've spent hours trying to get one of their overseas representatives to help resolve the matter. They were good enough to confirm that I did pay for a valid subscription though. They just couldn't fix the problem. "Will I get my money back? No." They have a strict policy. They don't do refunds.

So, I have no protection, no help, and I'll get no refund. And, there's absolutely nothing I can do about it. "Did I get the shaft? Yes." "Should you do business with McAfee? No." It's a big rip off.

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McAfee Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 4 ratings and
33 reviews & complaints.
Contact Information:
McAfee
2821 Mission College Blvd.
Santa Clara, CA 95054
866-622-3911 (ph)
www.mcafee.com
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