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Mcafee should NOT have the right to take money from your bank account
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

Mcafee will automatically renew their service, and STEAL the money from your bank account. When you go to their site, it is impossible to find any way to cancel your service. They notify you that they will be stealing from your bank account on the exact day that they take your money, so that you have to request a refund from them. After searching extensively, I finally found an email address, and phone number. I've requested a cancellation (April 23/12), even though I've paid for service into June, in hopes that they return the money they have stolen from me, and remove my credit card information from their data base.

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McAfee "Support"? - Not!
By -

Well, I've been using them for almost 15 years, so I recommended them to family members. It works OK, until it doesn't. I'm on vacation, and have spent almost 20 hours with their so-called "support" tools, trying to fix my mother's PC. Security Center doesn't run. Chat client won't install. Called the support line? They want money. I'm currently running the computer without McAfee installed. And BTW, they had to email me a special tool to de-install the old copy. Needless to say, if you have an existing license, and no problems, use it. But, don't let them take the renewal. Run away and buy from someone who actually WANTS customers.

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For McAfee AV Users:
By -

Computers in companies, hospitals, and schools around the world got stuck repeatedly rebooting themselves yesterday after an antivirus program identified a normal Windows file as a virus. McAfee Inc. confirmed that a software update it posted at 9 A.M. caused its antivirus program for corporate customers to misidentify a harmless file. It has posted a replacement update for download. “We are not aware of significant impact on consumers and believe we have effectively limited such occurrence,'' the company said.

Online posters begged to differ, saying thousands of computers running Windows XP with Service Pack 3 were rendered useless. About a third of the hospitals in Rhode Island were forced to stop treating patients with less serious medical problems in emergency rooms. The hospitals also postponed some elective surgeries, said **, a spokeswoman for the Lifespan system of hospitals. The system includes Rhode Island Hospital, the state's largest, and Newport Hospital.

** said patients who required emergency care for gunshot wounds, car accidents, blunt trauma, and other potentially fatal injuries were still being admitted to the emergency rooms. In Kentucky, state police were told to shut down the computers in their patrol cars as technicians tried to fix the problem. The National Science Foundation headquarters in Arlington, Va., also lost computer access.

**, systems administrator at Illinois State University in Normal, said that when the first computer started rebooting it quickly became evident that it was a major problem, affecting dozens of computers at the College of Business alone. Personal attention to each PC from a technician appeared to be the only way to fix the problem because the computers weren't receptive to remote software updates when stuck in the reboot cycle. That slowed the recovery."

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Terrible Customer/Technical Service
By -

Currently on hold now for 30 minutes to the 3rd person they have transferred to me. I just purchased the small business software package and when I clicked the link to download I was prompted to enter in my name, email address, etc. My email address shows "invalid". The 2nd support person I spoke with tried sending me an email and it was sent back to her. With her hands up in the air, not knowing what to do, instructed me to hold yet again to transfer me to yet another person. Currently, 32 minutes on hold. Terrible. I never had this problem with Norton or AVG. Ridiculous!

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McAfee Poor Customer Service
By -

After downloading McAfee Virus Protection, my computer instantly slowed down significantly. It would take up to a minute to access a website, and when typing an email, the characters would lag several words behind what I was actually typing. It was annoying to say the least, so I contacted the McAfee technical support site. I clicked on a button that was labeled "Chat and Email," but when directed to the site, the only option available was chat. It took me three tries of repeatedly typing my information and trying to chat because, as I finally discovered, McAfee was blocking the citrix server that provided the chat!

After enabling the site, the representative, **, was slow, never bothered to read the lengthy description of the problem that I had typed in initially, and didn't seem to understand what I was trying to convey. He finally told me I had a virus problem (my McAfee virus scan has never found any such thing) and that he would connect me to the 'virus experts'... for a fee of $89.95!! I told him no thanks, that I had already paid for a service and didn't feel that this was a legitimate charge. My husband has Norton protection on his computer, and has never had this kind of problem.

Thanks to the greed of McAfee, I'm switching over to Norton. Is it just me, or does it seem that it's getting harder and harder to find an honest company that delivers what it promises without trying to squeeze ever more out of their customers? Sorry, just had to vent...

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Renewal
By -

For the past two weeks, I have been receiving email messages that my subscription to McAfee is to expire on January 24, 2010. Today I decided to renew and followed their instructions. I paid about $64 for a one year renewal and paid using PayPal. As soon as I finished, I think my computer was scanned. Then I tried to use my computer and was unable to use it. I kept getting these pop up "Security Warning". In which it asks if I want to activate antivirus software now. If you answer "yes", you get the same warning.

Because I got this virus when I renewed from McAfee, I called technical support. After a long wait, I did get a technician. She sent me an email asking me to download some file and run it. I tried but because of the pop ups every five seconds or so, I couldn't run it. She told me that someone from McAfee could take over my computer and remove the virus and it would cost me about $90. I want to warn others that you may get a virus if you accept the offer to renew and McAfee will charge you about $90 to bring your computer back so you can use it.

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McAfee more harm than good
By -

"Am I protected? No" McAfee is the first company I've encountered that alerts customers that they've gotten the shaft. You have to dive into their policies to understand that you're not only unprotected, you're out of luck. "Will I get help from your technical team? No." That message isn't so clear. At least not until you've spent hours trying to get one of their overseas representatives to help resolve the matter. They were good enough to confirm that I did pay for a valid subscription though. They just couldn't fix the problem. "Will I get my money back? No." They have a strict policy. They don't do refunds.

So, I have no protection, no help, and I'll get no refund. And, there's absolutely nothing I can do about it. "Did I get the shaft? Yes." "Should you do business with McAfee? No." It's a big rip off.

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McAfee Software Is Useless And Tech Support Run By Robots
By -

ROCKWALL, TEXAS -- Renewed McAfee software in March. Started getting messages that my computer "was not protected." So far we've used the online technician 5 times, been on their so-called "chat" assistance 3 times, uninstalled and re-downloaded 2 times. Tried to call McAfee and the automated answer was to call another that was a fee-based support and to have credit card information available.

We've asked the "chat" assistant on the last 2 occasions that we wanted either a disk mailed to us or full refund. I get same responses to my problem, word-for-word, regardless of who the chat assistant claims to be. I give information, and they in turn ask me for same information. I will never use McAfee again. And, if anyone knows of a class action lawsuit, I'm ready to throw my name in the hat.

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Worse Customer service
By -

I have never had a worse experience with any customer service organization than I have had with McAfee, 9/15/2007.

At 7:00 CST I attempted to login onto McAfee, but was not able until 7:14 AM CST, 14 minutes after their supposed start time). At 7:14 I was able to logon so I could enter my credit card number and pay $64.95 to get help. I called 877-772-4513 and paid $64.95 twice (once two weeks prior to this call) to have viruses removed from my computer. The first call the tech removed the viruses, or so I thought. He then installed reinstalled McAfee protection, or so I thought.

Days later I had virus problems again. I called 877-772-4513 again and "**" in India removed my viruses again (virus pin number **). I told ** before the call started that I thought my McAfee protection was not working... He said he'd check it later in the call. At the close of the call he said that I would have to call 866-622-3911 to have them help me download since I did not have protection.

While downloading I received a prompt which stated that a potentially unwanted program is detected, C:\WINDOWS\RGViYmll\asappsrv.dll if you do not recognize potentially unwanted program, McAfee recommends that you remove it. I was given a choice of the following: Remove this program, Trust this program, or close this alert.

** from 866-622-3911, (case # **) stated that I needed to uninstall the McAfee program I had just installed 5 minutes prior. ** had me reinstall McAfee at which time I received another warning that McAfee detected an unwanted program called, Adware-Isearch. During this call, I was getting unwanted web sites on my screen, leading me to believe that I was getting more viruses again. ** then told me I would have to call a toll free number 900-454-6223. I called this number twice and it did not work either time. I then called back 866-622-3911 and spoke with **, ref number **. ** told me to call 800-644-8144.

I told ** that I had already spent 3 hours trying to solve the problem and that I was not going to call this number until after I spoke with someone in management. ** took 10- 15 minutes to transfer me to her manager, **. ** told me I would have to call toll free number 800-644-8144... I told her she would have to stay on the line with me and transfer me to that number so we could solve the problem. ** agreed, and then transferred me. However, she did not stay on the line. I then received a recording that I would have to pay for the call with my credit card.

Since I already paid $130 over the course of two weeks I hung up and called 866-622-3911 which took about 10-15 minutes for ** to answer my call. I told ** I needed to speak with **. ** put me on hold for 10 -15 minutes and came back and told me I would have to follow **'s instructions. I told her I was not going to call 800-644-8144 again because ** told me it was a toll free call and that she needed to transfer me to **. ** told me ** was in a meeting and that she could not answer my call. I told ** that I need to speak with **'s boss. I then stayed on hold for another 20 minutes until ** told me she was still looking for another manager to speak with me.

After several minutes of waiting ** came back on the phone and stated that they were short staffed and that many customers were calling in. ** told me that she was waiting for **, her manager, to get off the phone with another customer so he could speak with me. I was beginning to think I was on the phone with the Hackers who took over my computer, rather than McAfee, was this a conspiracy? ** told me that should could not tell me managers names or provide additional information about upstream management who could help me stating this information was confidential.

It is now 11:18 AM CST, and I am still on hold waiting for **'s boss, ** To pick up my call. At 11:34 CST I hung up the phone with ** who told me she couldn't help me and that I would have to call 800-606-2266 to get a refund, and that this department would also help me safely install McAfee. I told ** (case number **) I wanted to speak with her boss, but she told me that was not possible and that she was as high as I could get. I called 800-606-2266 and received a recording that their office hours were Monday through Friday.

Since this is a Saturday there was nothing I could do. Did ** really care about this? At 11:45 I called 877.772.4513 and spoke with ** who answered at 11:57. Call ended at 12:42. ** claimed he removed all viruses. ** then told me to restart my computer and run a “Scan” and that if I had anymore viruses to call him back.

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Don't waste your time with McAfee technical support
By -

The following is a complete transcript of my online session with McAfee tech support:

"Please wait while we find a technician to assist you..."

"All agents are currently busy. Please stand by."

"An agent will be with you in a moment. Thank you for your patience."

"The next available Agent will be with you in a moment."

"All agents are currently busy. Please stand by."

"An agent will be with you in a moment. Thank you for your patience."

"The next available Agent will be with you in a moment."

"All agents are currently busy. Please stand by."

"An agent will be with you in a moment. Thank you for your patience."

"The next available Agent will be with you in a moment."

"All agents are currently busy. Please stand by."

"An agent will be with you in a moment. Thank you for your patience."

"The next available Agent will be with you in a moment."

"You have been connected to **."
**: "**, thank you for contacting McAfee Online Support Center. How can I assist you with your McAfee software today?"

"** Well I would like for you to help me Disable something."

**: "Sure **."

**: "Virus scan ver 10 has an item in the sys tray that looks like an exclamation point that tells me I am not fully protected I need to get that to turn off. I only use v scan no other products so It is annoying me that thing coming up all the time. I have other firewall and router and other software that I used to help me secure the pc. What is the name of it in startup so I can take it out, or is you can show me how to manually shut it off that would be OK too."

**: "**, if I understand correctly, your virus Scan is disabled. Is this correct?"

**: "NO. Virus scan runs just fine and is enabled. There is an item that it has installed in the sys tray that looks like a yellow exclamation mark and it said that I am not fully protected. It is like they want me to get more of your software, privacy source etc to fill the void so to speak."

**: "**, I would be happy to help you with this issue."

**: "I do not want or need any of your other products, just want to disable that one item."

**: "Have you previously contacted McAfee support regarding this issue?"

**: "It is a square box with a yellow exclamation point inside it. NO I have not contacted you about this until now, it only started since I did the upgrade that you suggested last week. The upgrade that was needed when they found a huge security risk in your software that could allow someone to steal your password and stuff."

**: "Which McAfee programs are currently installed? If you are not sure, you can find them by doing the following: 1) Double click on My Computer. 2) Double click on the Control Panel. 3) Double click on Add/Remove Programs. 4) Which McAfee programs do you see listed there?"

**: "I hate to upgrade do to this type of thing, there are always bugs. Security center and virus scan that is all. The yellow thing that I am referring to is coming from security center. There are no options when I right click that icon."

**: "May I have your E-Mail address with which you are subscribed with McAfee, so that I can check your McAfee account?"

**: "My account should be fine, I have used your product for 12 years now. I am not referring to the M icon I am referring to that other one that the software put in the sys tray that tells me I am not fully protected, when the virus scan IS enabled."

**: "**, your McAfee account shows that you are subscribe to McAfee Virus Scan which will expire on
2006."

**: "I know this already and your point is?"

**: "Please right click on "M" icon and let me know the items listed there."

**: "Please help me with this problem, to turn off that one part of the software. Virus scan, updates, quick links, upgrade center, customer support."

**: "Could you please confirm me that the yellow exclamation icon (in system tray) is asking you to buy any Virus Protection?"

**: "NO, just goes over all the supposed problems, no outbound firewall etc, I just want to shut that stupid thing off."

**: "I don't want spam killer I don't want your firewall I don't want your privacy source. I like what I use now for those items .I just use the virus scan that is all. When I double clicked on the yellow icon, I thought that I selected to shut it off, but then when I reboot it still comes back. What is that called in start up so I can remove it? I have not changed any of the default setting in the virus scan."

**: "**, it is a fake alert message like Adware and Spyware. So you need to contact Virus Removal Support to clean this."

**: "This has nothing to do with a virus. It Only came after I installed your ver 10. I did tech support for 4 years I know that this is not a virus. Do you have a level 2 tech or a supervisor that I can chat with now?"

**: "It is a fake alert message and a type of virus."

**: "**, I have checked my entire system Inside and out and it is your software NOT a virus. Please let me speak to a supervisor. Your last few versions have had a similar Issue and your techs have always told me how to disable that thing."

**: "**, it is virus and you need to contact customer service to clean this virus.

**: "I hope that I don't have to do what that AOL guy did to get help from your company, post this session online."

**: "I apologize, please ignore my previous statement. It is virus and you need to contact Virus Removal Support to clean this virus."

**: "So you are telling that your software let this supposed virus in undetected? What and how do I reach virus removal support? I have wasted nearly an hour of my time with you this morning and very frustrated."

**: "We really can't assist you when you have a virus on your system however we have an expert team which can help you with the same and I would really appreciate if you could contact them. For this you have to go to www.mcafeehelp. Com and choose the virus removal support options and from the possible available options you can choose the one that suits you."

**: "So then you can't tell me how to go into the yellow icon and disable it completely. Please just give me that info and I will go away Please tell me how to disable that part of the software, or get to someone that can."

**: "**, which part of McAfee you want to disable?"

**: "For the last time ** I do NOT have a virus, it is your software do you have a supervisor? The yellow exclamation point that is all. The yellow icon in the sys tray I want that OFF."

**: "It will be automatically off when you Clean the Fake Alert B."

**: "So I know there has to be a way to manually shut it off how do I do that."

**: "I can't help you to make to off, you have to contact Virus Removal Support for that."

**: "OMG pulling my hair out at this point. If that does not fix it who can I CALL to tech support a Supv would be nice. Give me the tech support phone number perhaps when I speak to them they will understand and assist me."

**: "**, I am sorry we don't have free Phone Support."

**: "I didn't¶'t ask you for a free number I asked you for the tech support number please for god's sake
Just give me the number **!!"

**: "You may call at Per Minute Support: 900-733-2582, 900. 328.4663 ($2.95 per minute First two
Minutes are free) Per Incident Support: - 866-860-7357, 866-860-7358 ($39.95 per incident)."

**: "OK finally, thanks, if the steps that you suggested to resolve my issue do not work, then you can expect to see this entire transcript online publicly just like the AOL guy did when they did not help him. So with that being said I am going to say goodbye **."

**: "Your reference number for this chat Session is. Your issue will remain open in a close Pending status for the next three days just in case you have additional questions concerning this same issue. If we do not receive further contact from you within that time we will consider the status of your issue resolved and change the status to closed."

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McAfee Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 7 ratings and
36 reviews & complaints.
Contact Information:
McAfee
2821 Mission College Blvd.
Santa Clara, CA 95054
866-622-3911 (ph)
www.mcafee.com
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