NEW YORK -- When I phoned customer support at the 800 number listed on McAfee website, stated they could not help but could transfer me to helpdeskhub which I thought was part of McAfee, but had charged me to fix my computer. Later I found out that they should have been able to help me and when I requested a refund, I was denied. The charge was not theirs, but a different company. Why would they transfer me to someone else?
SPAIN -- Auto renewal took money from CC that expired 12 months ago? Was badgered to renew my card detail with them telling me my old card had expired so confused how they took the money £59 99 from my bank. Took a full 5 to 6 weeks before it was even up for renewal. Disgusted with them as you can buy the product they offer online for £29. No better than the hackers trying to get into your PC, just bandits.
I have purchased McAfee last year. Tons of problems with computer notifying me about an expiry date which was wrong. A week ago despite accessing a site marked as McAfee secure I got a virus on my computer. McAfee support spent 4 nights last week trying to find the issue unsuccessfully. They were supposed to contact me back yesterday and today AM - never did. When I contacted them they couldn't care less. I will purchase another more serious anti-virus as this one proved a waste of money - don't buy it!
On the Mcafee official site it give two options to buy spyware protection. The one I chose was $49.99. When I clicked on that option it sent me to a cofirmation/cart page, which had the price in Danish Kroners (ddk). It was 989.00 ddk, without a US dollar amount. So I did the conversion on another website, and 989 kroners converted to US dollar comes to $180.00 US dollars. Is this fraud or what?
Despite the fact they state they only give full-refunds, a customer service representative tried to tell me my only option was a partial refund (which their website states explicitly they do NOT do.)
I noticed I was being charged for a service I have not used in approximately 2 years since I switched. That was no problem since it's my fault for not checking my statements more closely. I didn't expect to get my money back, but I wanted to at least cancel the account. I immediately went to their website to see what could be done about cancelling auto-renewal. I couldn't find any sort of My Account login, so I went to the support section and saw they had a refund policy read which is located here: **.
Their stated policy is a 100% refund on purchases within 30 days, and 60 days for auto-renewals. I was WELL within those limits. I chose their chat option to talk with a customer service representative. After confirming my identity, I was shocked twice: 1) The email on file was several years old, so old it should be bouncing back email to the company (shouldn't that send up a red flag?) and 2) The representative told me my only refund option was a 50% refund which their policy states they will NOT do.
I am not accusing McAfee of purposely trying to scam people, but at the very least they need to properly train customer support. It isn't excusable to say, "those who don't read FAQs deserve it." It's not like I was demanding my money back on something that stated "no refunds!" I don't think it's too much to ask to stick to their own policies. After linking and quoting the company policy and demanding all my money back, I got my 100% refund. That's why I always read the fine print.
INDIANAPOLIS -- When I go to the website and get updates the site hangs and the pages turn white right before it updates and sometimes stops responding. Also sometimes when the antivirus is active it will just shut down and disable. When you set the antivirus on auto update and leave the pc for a while you can come back and the antivirus is disabled and the McAfee is wanting you to reboot the pc because of the update was applied. I don't like the idea of antivirus updating and disabling protection before I get back to the pc.
I own 2 computers and they are totally different, one has an Amd Athlon xp 2400 with windows xp and the other one has the intel p4 2.8 ghz with 2 gigs of ram with windows xp pro. I no longer will use McAfee products on any of my computers because of these issues. I did buy the brand new version from Wal-Mart and saw that I was going to do the same thing so I removed it and took it back to the store. I am now sold on Zone Labs antivirus and the firewall they offer and will stay with them.
No website to log in to and the updates are 5 times faster and what I see the antivirus is faster than McAfee on finding a virus, I downloaded a zip file with a virus in it and it was detected the second it downloaded and deleted it, I tried the same file with McAfee and it found the infection only when I right clicked on it and scanned it, so what I saw is that the zone labs antivirus picked it up without even doing a manual scan.
McAfee would never respond to this issue and offered no help except had me remove the program multiple times and reinstall it. I think that is every software company's behind the desk monkeys that they call a service techs will tell us to run us in circles for hrs till we just say forget it and delete it for good. McAfee and Norton after 2003 versions are crappy versions that lag your computer and just don't match up to the new Zone Alarm Antivirus. I dare McAfee to respond to this post.
LAS VEGAS, NEVADA -- I purchased a McAfee Total Protection software for $70.00 at a local store. I installed it into my computer and from the beginning I got error messages. Since then I have lost my protection so many times that someone was able to access my credit card information and make charges to it. After I finished cleaning the credit card mess I tried to fix the software through McAfee's "online" technical support" to no avail. That thing does not work! I finally contacted customer support and got the surprise of my life. I was told literally by ** (1-866-622-3911), a supervisor there, that if the software I purchased does not work, he was really, reeeeeeally sorry, but there was nothing he could do.
If I wanted to get my software fixed,(I have done every single download, fix, update, etc... from their web page several times in the last three months) I would need to get my credit card ready because Technical Support charge us customers to fix the software they sell!!! If we do not want to pay extra to have it fixed, then we customers are stuck with it and should go and buy some other product from some other company.
Just like that. I got all the conversation on tape!! I was also told that they would not refund the cost of the defective program because it was past its refund date. When I asked what about the program not working and not delivering the protection advertised and sold to us, he said that they were really very very very sorry!! The software is literally garbage!!! Don't buy it. You will have your credit card data stolen like me!! I am going back to Norton! Thanks.
I'll make this short and brief as if I say what I would like to say the hall monitors here will just delete it again. McAfee is fine when it is working right I guess, but heaven help you if it causes a problem on your machine and you need help. You can't email them. You can't call them on the phone.
You have to contact them in a virtual chat room and the so called tech support person I dealt with unsuccessfully for two hours could not communicate in English and could not grasp the problem I was trying to explain. Sounded like he was reading from a script... if my problem did not fit the script then tough luck... but oh I could pay $45.00 for a 'real live tech support person' to troubleshoot my problem that was caused by their software and 'maybe' be able to tell me how to fix it.
Finally I found my own way of fixing it... I just uninstalled their goofy software and said goodbye to their useless tech support person. I could not even contact their customer service to request that they cancel my subscription and refund my purchase price. Obviously all they want is your money then they don't want to hear from you again. If you are unfortunate enough to buy any of their software, just don't expect any kind of help from their so called tech support when something goes wrong with it.
I had the last version of McAfee's anti-virus software. They 'updated' the software and I was not able to download the update. I spent several hours trying to get this to download. They sent me information that told me to uninstall the program. I was told that I would then be able to install the new version of the product.
After spending several more hours on their website looking for help and contacting a help person, I am still not able to load the product that I paid for. I requested a refund since I can't use the product now. I was told that they did not issue partial refunds. This is nothing but a ripoff. When selecting anti-virus software, use anything but McAfee. The product may not work, they are of little help to fix it and then they will not refund your money. I am completely unsatisfied.