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Defective Product
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I had the last version of McAfee's anti-virus software. They 'updated' the software and I was not able to download the update. I spent several hours trying to get this to download. They sent me information that told me to uninstall the program. I was told that I would then be able to install the new version of the product.

After spending several more hours on their website looking for help and contacting a help person, I am still not able to load the product that I paid for. I requested a refund since I can't use the product now. I was told that they did not issue partial refunds. This is nothing but a ripoff. When selecting anti-virus software, use anything but McAfee. The product may not work, they are of little help to fix it and then they will not refund your money. I am completely unsatisfied.

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VirusScan upgrade hung my system and destroyed my virus protection
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I have a serious problem with McAfee's VS 5.13 upgrade. An invitation to upgrade popped up on my screen when I started my computer this morning. So I downloaded VS 5.13 as instructed. I rebooted my machine, then tried to install VS 5.13. It hung. I left it alone for 1/2 hour; no action. I was forced to reset my machine. Now apparently I have no virus protection, because this stupid upgrade hung after removing the prior version! This is such a serious matter that I believe I will remove all McAfee software from my system and find another supplier.

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Terrible Customer/Technical Service
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Currently on hold now for 30 minutes to the 3rd person they have transferred to me. I just purchased the small business software package and when I clicked the link to download I was prompted to enter in my name, email address, etc. My email address shows "invalid". The 2nd support person I spoke with tried sending me an email and it was sent back to her. With her hands up in the air, not knowing what to do, instructed me to hold yet again to transfer me to yet another person. Currently, 32 minutes on hold. Terrible. I never had this problem with Norton or AVG. Ridiculous!

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McAfee Poor Customer Service
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After downloading McAfee Virus Protection, my computer instantly slowed down significantly. It would take up to a minute to access a website, and when typing an email, the characters would lag several words behind what I was actually typing. It was annoying to say the least, so I contacted the McAfee technical support site. I clicked on a button that was labeled "Chat and Email," but when directed to the site, the only option available was chat. It took me three tries of repeatedly typing my information and trying to chat because, as I finally discovered, McAfee was blocking the citrix server that provided the chat!

After enabling the site, the representative, **, was slow, never bothered to read the lengthy description of the problem that I had typed in initially, and didn't seem to understand what I was trying to convey. He finally told me I had a virus problem (my McAfee virus scan has never found any such thing) and that he would connect me to the 'virus experts'... for a fee of $89.95!! I told him no thanks, that I had already paid for a service and didn't feel that this was a legitimate charge. My husband has Norton protection on his computer, and has never had this kind of problem.

Thanks to the greed of McAfee, I'm switching over to Norton. Is it just me, or does it seem that it's getting harder and harder to find an honest company that delivers what it promises without trying to squeeze ever more out of their customers? Sorry, just had to vent...

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Renewal
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For the past two weeks, I have been receiving email messages that my subscription to McAfee is to expire on January 24, 2010. Today I decided to renew and followed their instructions. I paid about $64 for a one year renewal and paid using PayPal. As soon as I finished, I think my computer was scanned. Then I tried to use my computer and was unable to use it. I kept getting these pop up "Security Warning". In which it asks if I want to activate antivirus software now. If you answer "yes", you get the same warning.

Because I got this virus when I renewed from McAfee, I called technical support. After a long wait, I did get a technician. She sent me an email asking me to download some file and run it. I tried but because of the pop ups every five seconds or so, I couldn't run it. She told me that someone from McAfee could take over my computer and remove the virus and it would cost me about $90. I want to warn others that you may get a virus if you accept the offer to renew and McAfee will charge you about $90 to bring your computer back so you can use it.

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McAfee more harm than good
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"Am I protected? No" McAfee is the first company I've encountered that alerts customers that they've gotten the shaft. You have to dive into their policies to understand that you're not only unprotected, you're out of luck. "Will I get help from your technical team? No." That message isn't so clear. At least not until you've spent hours trying to get one of their overseas representatives to help resolve the matter. They were good enough to confirm that I did pay for a valid subscription though. They just couldn't fix the problem. "Will I get my money back? No." They have a strict policy. They don't do refunds.

So, I have no protection, no help, and I'll get no refund. And, there's absolutely nothing I can do about it. "Did I get the shaft? Yes." "Should you do business with McAfee? No." It's a big rip off.

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McAfee Software Is Useless And Tech Support Run By Robots
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ROCKWALL, TEXAS -- Renewed McAfee software in March. Started getting messages that my computer "was not protected." So far we've used the online technician 5 times, been on their so-called "chat" assistance 3 times, uninstalled and re-downloaded 2 times. Tried to call McAfee and the automated answer was to call another that was a fee-based support and to have credit card information available.

We've asked the "chat" assistant on the last 2 occasions that we wanted either a disk mailed to us or full refund. I get same responses to my problem, word-for-word, regardless of who the chat assistant claims to be. I give information, and they in turn ask me for same information. I will never use McAfee again. And, if anyone knows of a class action lawsuit, I'm ready to throw my name in the hat.

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McAfee's Total Protection 2007 Software
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MASSACHUSETTS -- I have same problem as noted by another home user in this system. I installed McAfee's Total Protection 2007. I selected their recommendations for installing it. After it was done I started to get an icon on my status bar indicating my PC was not totally protected. I ran their "FIX" software which told me to re-install certain applications of the Total software, which I did with no success. Ran there Virtual Technician software which told me to, you guessed it, re-install certain software of the Total software. Called the support line, which told me I had to uninstall all third party software which may be interfering with some of the applications within their software.

And by the way, I could not get to the internet until I uninstalled McAfee's software, really ticked me off. They then sent me a program that completely wiped out any reference to McAfee in my computer's registry. Started all over again, reinstalled the software, taking all of their recommendations, with the same results. After reading the other Blog in this system, I think my next step is to call the Attorney General's office in my state, since they cannot fix the problem and will not refund my money. Thank you for reading this, hope it helps someone else.

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McAfee Support Is a Gimmick - It Is Non-Existent.
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A rogue spyware programme called Virus Protect Pro attached itself to my system. Since my McAfee Virus plus software or Quick Clean was not able to detect or remove it, I contacted their Customer Support line. They referred me to a specialist virus removal team. I paid UK£ 19.95 for a Gold Service but in the process of the chat, I found that the McAfee specialist did not even have a basic understanding of the problem. He was more interested for me to pay additional money and upgrade to a McAfee Platinum Service. Checking the web, I found that 'Virus Protect Pro' is a common spyware and there are many solutions.

The rogue SpyWare was removed with a free program I downloaded from the web called "SUPERAntiSpyware". It did the job with a single scan. Since McAfee's support teams were useless, I requested them for a full refund. I have repeatedly called them and also sent eleven email but till date, have not received even an acknowledgment. My calls to their support line till now remains unproductive – an exercise in futility. It seems that McAfee software is not very effective against new spyware programmes and their customer support non-existent - just a marketing strategy to win more customers.

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Rebate
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CARLSBAD, CALIFORNIA -- I have tried twice now to collect a $20 rebate that was offered by McAfee when I purchased their Internet Protection suite product online. I filled out the forms correctly as directed by their instructions and sent the information that they requested. These cheap S.O.B. rejected the first time because they said I didn't send the proof of purchase. I sent them what they emailed me as the receipt of purchase for an online purchase and download. I resubmitted, then received a postcard saying it was rejected because of invalid postmark date.

As far as I'm concerned they are crooks of the worse sort. Hopefully some Law Firm files a class action suit against them on their rebate policies so myself and others can join it against this slimeball company. In addition, try contacting or finding someone in Management at McAfee to address your issue. Good luck, you will have better luck contacting Elvis.

Obviously, there are more important issues for Congress to deal with, but at some point the FTC or Congress should address these idiotic rebate programs. At least other companies that put you through hell in getting rebates pay them. I for one will never buy or recommend McAfee to anyone.

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McAfee Rating:
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1.2 out of 5, based on 8 ratings and
37 reviews & complaints.
Contact Information:
McAfee
2821 Mission College Blvd.
Santa Clara, CA 95054
866-622-3911 (ph)
www.mcafee.com
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