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McAfee's Total Protection 2007 software
Posted by on
MASSACHUSETTS -- I have same problem as noted by another home user in this system. I installed McAfee's Total Protection 2007. I selected there recommendations for installing it. After it was done I started to get a icon on my status bar indicating my PC was not totally protected. I ran their "FIX" software which told me to re-install certain applications of the Total software, which I did with no success. Ran there Virtual Technician software which told me to, you guessed it, re-install certain software of the Total software. Called the support line, which told me I had to uninstall all third party software which may be interfering with some of the applications within their software. And by the way, I could not get to the internet until I uninstalled McAfee's software, really ticked me off. They then sent me a program that completely wiped out any reference to McAfee in my computer's registry. Started all over again, reinstalled the software, taking all of their recommendations, with the same results.

After reading the other Blog in this system, I think my next step is to call the Attorney General's office in my state, since they cannot fix the problem and will not refund my money.

Thank you for reading this, hope it helps someone else.

     
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tnchuck100 on 02/05/2008:
This is a COMPLIMENT??
Anonymous on 02/05/2008:
Somebody thinks so, I guess?
Anonymous on 02/05/2008:
So you ran the http://download.mcafee.com/products/licensed/cust_support_patches/MSCPRXFIX.exe software?

If yes then check out this page:

http://service.mcafee.com/FAQDocument.aspx?id=107064&lc=1033

Sounds like the "My Signature files are outdated" problem?
Ponie on 02/05/2008:
Call your Attorney General's office? Massachusetts must be a very quiet state if s/he would have time to look into this 'compliment.' Chalk this up as a learning experience that cost you a couple of bucks. I can get McAfee at no cost from my ISP but don't do so because I once had it and it turned out to be a lousy program for me. I use the Grisoft program (AVG)--free of charge.
Anonymous on 02/05/2008:
Could be a lot worse, if this was a Norton issue you would not be using your PC right now.
Anonymous on 02/05/2008:
If you have a home network, and if there are other machines on the network that either do not have the package, or are not allowing the updates, you will get this message. In effect it is telling you that your machine is at risk because it is on the same network with an unprotected machine.
If you are not on a home router, sorry, don't know why you'd get this message. The package has worked well for me.
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Software sold does not work
Posted by on
LAS VEGAS, NEVADA -- I purchased a McAfee Total Protection software for $70.00 at a local store. I installed it into my computer and from the beginning I got error messages. Since then I have lost my protection so many times that someone was able to access my credit card information and make charges to it. After I finished cleaning the credit card mess I tried to fix the software through McAfee's "online" technical support" to no avail. That thing does not work! I finally contacted customer support and got the surprise of my life. I was told literally by Christopher G. (1-866-622-3911), a supervisor there, that if the software I purchased does not work, he was really, reeeeeeally sorry, but there was nothing he could do. If I wanted to get my software fixed,(I have done every single download, fix, update, etc.. from their web page several times in the last three months)I would need to get my credit card ready because Technical Support charge us customers to fix the software they sell!!! If we do not want to pay extra to have it fixed, then we customers are stuck with it and should go and buy some other product from some other company.

Just like that. I got all the conversation on tape!! I was also told that they would not refund the cost of the defective program because it was past its refund date. When I asked what about the program not working and not delivering the protection advertised and sold to us, he said that they were really very very very sorry!! The software is literally garbage!!! Don't buy it. You will have your credit card data stolen like me!!

I am going back to Norton!

Thanks
     
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bho55 on 09/27/2007:
Are you running Windows XP or Vista? McAfee doesn't work with Vista yet. Check McAfee's website for a downloadable version that works with Vista.
fazie on 09/27/2007:
check into AVG instead, I have always hated MaAfee!
Anonymous on 09/27/2007:
I'm a huge fan of AVG.
Anonymous on 09/27/2007:
I too use AVG
Anonymous on 09/27/2007:
DO NOT GO BACK TO NORTON! You think McAfee wrecked your PC? At least it's still running. Norton will make it a paper weight. Try AVG first.
Anonymous on 09/27/2007:
I have the whole McAfee package on all my machines. It comes from Comcast, and works just fine, and yes it IS supported on Vista. The only complaint I have is that it is kind of unforgiving: If any machine in my house has not updated the virus definitions, every machine displays a warning message that it may be a risk, until I fix it.
I wouldn't go as far as to say I'd run out and buy it, but for free, it's a helluva deal.
Anonymous on 09/27/2007:
Interesting. My experience - Norton is junk and does not work ! I have System Suite and have not had any problems. Good luck.
<;O)
One more Screwed by McAfee on 09/28/2007:
Thank you all for the heads up and the warning about Norton. I will check on the AVG software. I need something to protect my data and at this time, I am willing to try anything!
Thanks,
Tired of McAfee
KevyJ on 01/28/2009:
Try Webroot 6.0 or Trend Micro.
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McAfee Tedch Support and Customer Service - Good Luck if you need them.
Posted by on
I'll make this short and brief as if I say what I would like to say the hall monitors here will just delete it again.

McAfee is fine when it is working right I guess, but heaven help you if it causes a problem on your machine and you need help. You can't email them. You can't call them on the phone. You have to contact them in a virtual chat room and the so called tech support pereson I dalt with unsuccessfully for two hours could not communicate in English and could not grasp the problem I was trying to explain. Sounded like he was reading from a script...if my problem did not fit the script then tough luck.....but oh I could pay $45.00 for a 'real live tech support person' to troubleshoot my problem that was caused by their software and 'maybe' be able to tell me how to fix it.

Finally I found my own way of fixing it...I just uninstalled thir goofy software and said goodbye to their usless tech support person. I could not even contact their customer service to request that they cancel my subscription and refund my purchase price. Obviously all they want is your money then thye don't want to hear from you again.

If you are unfortunate enough to buy any of their software, just don't expect any kind of help from their so called tech support when something goes wrong with it.
     
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Slimjim on 10/29/2006:
glk, we had a situation with a McAfee anti virus software for our firewall. The thing just wouldn't run with our OS. We went back and forth with them troubleshooting for months and they finally gave up trying to figure it so they refunded us. Communication wasn't our problem so I'll check with my techs tomorrow and see who we used as contacts there for you.
Slimjim on 10/30/2006:
I did check with them and we had a level 2 situation that was sessioned so the best I have for you is this phone number, 408) 992-8599 , and this linkhttp://cs.mcafeehelp.com/contactoptions.asp?usedPortal=True, which is session specific and will not take you to the screen,

but if you click "Technical Support" and select the product it will
guide you through to the contact page. Hope that helps.
Ponie on 10/30/2006:
I once purchased the McAfee software. After my two years of free downloads expired, I didn't subscribe for further 'protection.' Comcast, in their infinite wisdom, decided to offer it at no cost to their subscribers about a year and a half ago. I downloaded and uninstalled it numerous times but nothing helped with the slowing down of my computer that McAfee caused. Contacted Comcast about it several times, but I guess the people I talked to were related to the ones who work for McAfee's tech support. Uninstalled it and downloaded the free AVG program. Haven't had any problems since.
raybo7 on 03/27/2007:
I have been a Mcafee customer for about 3 years.
A few weeks ago, an update of the software was loaded onto my computer. WHAT A JOKE! My Dell computer instantly turned into a turtle and I could watch dust collect faster than downloads.
My high speed connection was slower than dial-up.
After trying to contact customer support (HA HA, and McAfee should not be able to use that term) I uninstalled the software this morning... I actually have my computer back. I am now going to buy something that will protect my system, provide service, and not slow my hardware down to a crawl.. Am I asking too much??
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McAfee Antivirus
Posted by on
INDIANAPOLIS -- When I go to the website and get updates the sight hangs and the pages turn white right before it updates and sometimes stops responding.
Also sometimes when the antivirus is active it will just shut down and disable.
When you set the antivirus on auto update and leave the pc for a while you can come back and the antivirus is disables and the MacAfee is wanting you to reboot the pc because of the update was applied.
I don’t like the idea of antivirus updating and disabling protection before I get back to the pc.
I own 2 computers and they are totally different, one has an Amd Athlon xp 2400 with windows xp and the other one has the intel p4 2.8 ghz with 2 gigs of ram with windows xp pro.

I no longer will use MacAfee products on any of my computers because of these issues.
I did buy the brand new version from Wal-Mart and saw that I was going to do the same thing so I removed it and took it back to the store.
I am now sold on Zone Labs antivirus and the firewall they offer and will stay with them.
No website to log in to and the updates are 5 times faster and what I see the antivirus is faster than MacAfee on finding a virus, I downloaded a zip file with a virus in it and it was detected the second it downloaded and deleted it, I tried the same file with MacAfee and it found the infection only when I right clicked on it and scanned it, so what I saw is that the zone labs antivirus picked it up without even doing a manual scan.
McAfee would never respond to this issue and offered no help except had me remove the program multiple times and re install it, I think that is every software company’s behind the desk monkeys that they call a service techs will tell us to run us in circles for hrs till we just say forget it and delete it for good.
MacAfee and Norton after 2003 versions are crappy versions that lag your computer and just don’t match up to the new Zone Alarm Antivirus.
I dare MacAfee to respond to this post.
     
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crewboy on 11/06/2005:
I've been using Zone Alarm Security Suite for over a year now, and I'm very happy with it. I recently renewed it for a second year. One thing I really like about it is that when I renewed, I was upgraded to the newest version with all the latest bells and whistles...and not just another year of updates to the older version of the product like many of their competitors do.
NeveragainAmazon on 11/06/2005:
Hmmmm....Thanks for the info! I have McAfee and am experiencing some of the same problems that you have just described. Change is good and I will follow suit! Thanks again!
tander on 11/06/2005:
I downloaded Zone Alarm security suite, even though I didn't find the same problems as you with McAfee, I'm always up for trying new programs.
Dirtydave on 11/10/2005:
I’ve used Norton AV and Zone Alarm for years now and never had an issue with them.
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McAfee sucks - do not purchase and do not count on customer help
Posted by on
I have purchased McAfee last year. Tons of problems with computer notifying me about an expiry date which was wrong. A week ago despite accessing a site marked as McAfee secure I got a virus on my computer. McAfee support spent 4 nights last week trying to find the issue unsuccessfully. They were supposed to contact me back yesterday and today AM - never did. When I contacted them they couldn't care less. I will purchase another more serious anti-virus as this one proved a waste of money - don't buy it!
     
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Alain on 05/30/2010:
Maybe try Norton or AVG.
old fart on 05/30/2010:
I have had Mc Afee....bad idea!


The best I've seen is AVG and IT'S FREE!!
4runner4fun on 06/11/2010:
I am pasting the e-mails to show you how they treat their customers!
One month extra for a $400.00 bill?! You have to be kidding? I have already installed a new Virus/spyware program with a two year subscription which was included in the $400.00 charge. It took the technician 3 1/2 hours to remove all of the junk that McAfee let through. I scanned this computer several times with your product and it showed NOTHING! Why would I ever use McAfee again?! I will be posting both the problem and your response everywhere I can. That is an absolute insult. For all I know my credit card information and everything else may be compromised and you won't cover even the cost of the repair! I will tell everyone I know about this and report it to the Better Business Bureau!

Thanks for nothing!
xxxx



On 2010-06-11, at 8:35 AM, McAfee NA Customer Service wrote:

Dear xxxxxxx,

Thank you for contacting McAfee Customer Service.

I understand that you are computer was infected by Virus and you have spend $400 to remove the virus form you computer and you like to get refund for the charges made to remove the virus.

I sincerely apologize for the inconvenience caused.

Your account has been verified with the email address xxxxxxx. Your current subscription 3-User McAfee Internet Security expires November 15, 2010.

I would like to inform you that we don't have an option to process refund for the charges made by the third party. We do have a free service in order to remove the virus from your computer.

Since you are a loyal customer to McAfee, I have extended your license with McAfee as a token of our appreciation and understanding of your situation. Please review below the new terms of your license.

3-User McAfee Internet Security expires December 15, 2010.

48457 is the Service Request number for this issue. Please quote this number if you need to contact us with further questions.

For all of your future Service and Technical Support needs, please visit http://service.mcafee.com/.

Thank you for contacting McAfee Customer support.

Sincerely,

xxxxxx
McAfee CS-Tier 1

Safe online? Avoid dangerous web sites using McAfee Site Advisor™ — a FREE download from http://www.siteadvisor.com?cid=27092.

Don’t search or surf without it!


-----Original Message-----
From:xxxxx
Sent: Jun 11, 2010 2:21:57 AM
Subject: McAfee Customer Service - SR-516336664

Thank you for contacting McAfee Consumer Support.

We have recently opened a Service Request for support based on the information you provided us at our support website. Below you will find the details of this request for your reference.

- Order #:
- Service Request #: 516336664
- Created Date: 06/10/2010 15:51:12
- Description: I have had McAfee security center on my computer without any interruption, when all of a sudden the computer was taken over by an intruder. I ran several scans with nothing showing up. My passwords were being typed in whenever I tried to type anything by an external entity and programs were opening and closing. It just cost me $400.00 to have almost 140 viruses and spyware removed from the computer. Will you pay for that since obviously your software didn't protect my computer
Let me know ASAP.
xxxxxx

Please feel free to visit us at http://service.mcafee.com/ for all of your McAfee related support needs.

Sincerely,
McAfee Consumer Support
EN



Doug on 05/27/2011:
bought subscription in Feb. Got an auto renewal in May. Called for a refund and turned off auto renewal. They closed and refunded both subscriptions and left my 3 business pc's without protection. Then told me to buy a new subscription
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Cheats
Posted by on
On the Mcafee official site it give two options to buy spyware protection. The one I chose was $49.99. When I clicked on that option it sent me to a cofirmation/cart page, which had the price in Danish Kroners (ddk). It was 989.00 ddk, without a US dollar amount. So I did the conversion on another website, and 989 kroners converted to US dollar comes to $180.00 US dollars.
Is this fraud or what?
     
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Anonymous on 02/10/2010:
Sounds more like a glitch than fraud.
Because when I just tried it; everything pulled up in US dollars.
The only thing that made it more than what they said on their page was the extra stuff they're trying to get me to buy that I can just simply remove.


Are you sure you went to the US McAfee site. They do have other countries they cater to.

http://home.mcafee.com/
Anonymous on 02/10/2010:
That's what it sounds like to me too. Just go back and refresh the page. It should clear up. You may have to clear your cache and delete the cookies.

Why do people always jump to 'fraud' instead of 'wow, something freaky is going on'?
Venice09 on 02/10/2010:
"Why do people always jump to 'fraud' instead of 'wow, something freaky is going on'?"

Because it's easier.

In the time it took to write this review, the OP probably could have solved the problem.
Anonymous on 02/11/2010:
BA, Lost
Venice09 on 02/11/2010:
Ken, it bothers me when people don't take a minute to think and just assume the worst. I'm guilty of doing that on occasion, but before I actually act on my first reaction, I at least try to look for a reasonable explanation before making accusations. It's better to figure out a solution right away then wait for someone to get back to me. Being impatient can sometimes have advantages, both for myself and the person who is spared having to read my complaint!
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Ripoff
Posted by on
Got McAfee. Got charged twice and no refund. What goes on when you can't trust these big companies. You pay them then they charge you twice. No email no nothing and you can never phone anymore. Con.
     
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tnchuck100 on 05/31/2009:
File a dispute with your bank or credit card company. The second charge should be pretty obvious to them.

Hopefully you did not give McAfee access to your checking account. But if you did, look out next year for an automatic renewal.
madconsumer on 05/31/2009:
macafee is bloatware. hopefully you can get a charge back on your credit card.

very helpful.
Soaring Consumer on 05/31/2009:
I highly recommend Kaspersky's Internet Security Suite, it is the best protection software on the market.
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McAfee support is a gimmick - it is non existent.
Posted by on
A rogue spyware programme called Virus Protect Pro attached itself to my system. Since my McAfee Virus plus software or Quick Clean was not able to detect or remove it, I contacted their Customer Support line. They referred me to a specialist virus removal team. I paid UK£ 19.95 for a Gold Service but in the process of the chat, I found that the McAfee specialist did not even have a basic understanding of the problem. He was more interested for me to pay additional money and upgrade to a McAfee Platinum Service. Checking the web, I found that 'Virus Protect Pro' is a common spyware and there are many solutions. The rogue SpyWare was removed with a free program I downloaded from the web called ˜Superantispyware". It did the job with a single scan. Since McAfee's support teams were useless, I requested them for a full refund. I have repeatedly called them and also sent eleven email but till date, have not received even an acknowledgment. My calls to their support line till now remains unproductive – an exercise in futility.

It seems that McAfee software is not very effective against new spyware programmes and their customer support non existent - just a marketing strategy to win more customers.



     
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Anonymous on 10/08/2007:
Windows Defender (Free spyware for Windows XP and Vista)
http://www.microsoft.com/athome/security/spyware/software/default.mspx
DigitalCommando on 10/08/2007:
HappyJoybear, I'm going to have to disagree with you on this. ANY "security" product released by microsoft, becomes the immediate focus of the hacker community which discovers holes, back doors and loopholes, creating the ability to render that product inoperative, usually within hours of it's release. Bill Gates is absolutely hated by the hacker community. If you are running any microsoft security software, including it's firewall, you need to uninstall/disable and install any other replacement program that you like. If you decide not to do this, beware, your computer is WIDE OPEN! Why do you think microsoft has so many patches? and patches on top of patches, it's a never ending game.
Anonymous on 10/08/2007:
DC, I think you're being a bit paranoid - your speculations seem a bit off the mark to me.
DigitalCommando on 10/08/2007:
Pirate. I've been engaged in the business of security (Physical,Electronic and Computer) for the last 28 years. I get PAID to advise clients on these issues. But thanks for your input, if I ever have a problem finding a knob for an oven, I'll give you a call!
Anonymous on 10/08/2007:
Hi DC--After doing some research on PC's, I'm thinking of getting a Mac. Will this reduce the security problems? Common sense tells me it would, but would appreciate your input. Thanks.
Anonymous on 10/08/2007:
DC, your claims about your own personal life are even more far fetched than your claims about your pc knowledge.
Slimjim on 10/08/2007:
DC, wouldn't you in theory want to actually find said knob though?
ikazuchi on 10/08/2007:
McAfee, Symantec, and all those other giant companies providing Anti-virus software should be reconsidered. They eat a lot of RAM and slow down computer start-up time dramatically. Rule of thumb, don't click on suspcious links, attachments, webpages, etc. I have no anti-virus installed on my comp (Only SP2 and Google popup blocker) and for over a year now I've experienced no virus/spywares.
DigitalCommando on 10/08/2007:
Pirate, I believe YOUR career type has a documented change of what 4 or 5 times on this site, and they are all in your own words? I have observed that you take all of the things you do, and attempt (like a 12year old school girl) to apply those things to others, in some pathetic attempt to shed your own guilt. It isn't working! Now get back to your EZ bake oven!
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Rebate
Posted by on
CARLSBAD, CALIFORNIA -- I have tried twice now to collect a $20 rebate that was offered by McAfee when I purchased their Internet Protection suite product online. I filled out the forms correctly as directed by their instructions and sent the information that they requested. These cheap S.O.B. rejected the first time because they said I didn't send the proof of purchase. I sent them what they emailed me as the receipt of purchase for an online purchase and download. I resubmitted, then received a post card saying it was rejected because of invalid postmark date.

As far as I'm concerned they are crooks of the worse sort. Hopefully some Law Firm files a class action suit against them on their rebate policies so myself and others can join it against this slimeball company.

In addition, try contacting or finding someone in Management at McAfee to address your issue. Good luck, you will have better luck contacting Elvis.

Obviously, there are more important issues for Congress to deal with, but at some point the FTC or Congress should address these idiotic rebate programs. At least other companies that put you through hell in getting rebates pay them.

I for one will never buy or recommend McAfee to anyone.



     
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Anonymous on 01/14/2007:
phillydan the FTC or Congress probably showed these idiot's how to do these rebate programs.
Anonymous on 01/14/2007:
Many ISPs, especially those with broadband service, offer McAfee products free as part of their package.

You can try to visit the McAfee forums at: http://forums.mcafeehelp.com/index.php for some help on getting yrou rebate.
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McAfee Security or InSecurity Center?
Posted by on
I've used McAfee for years but will give it up now, even though I just paid for a new year. Every few days my work is interrupted with McAfee Pop-ups urging me to practice my computer from viruses with their program--but their program is already installed (which is why I get the pop-up). But for the past two months its become much more frequent. I declined their "Internet Security Suite" offer, just renewing my anti-virus program--and now, daily, I get pop-ups urging me to take the whole Suite. And I've no way to stop the pop-ups because its part of the daily update program.
Also, the so-called "Security Center" is an annoying gimmick reminding me, every time I use it, of all the McAfee products I have failed to buy.
Worst of all, the McAfee program also turns off, frequently, with no apparent reason or warning, leaving me undefended (and sometimes infected) until I reboot, and scan.

Customer service is virtually nonexistent, and no way to complain or ask to opt out of their high pressure pitches and endless pop-ups.

McAfee has not only wasted my time but also my money because now I will buy another program, even though I just spent $40 on renewal.

After years of McAfee products, I quit.

Dr. Bill Brown
     
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Sparticus on 07/14/2006:
Norton anti-virus products are pretty good. I use Norton now and it is pretty un-obtrusive. They alert me once when the computer starts up if there is something to note, and then I don't usually hear from them again.
DarkProwler on 07/14/2006:
I'd recommend AVG. Just as good as Norton and McAfee, but not nearly the system hog they are. Plus it's free, so that's bonus :)
Doc J on 07/14/2006:
Dr. Bill-"Oh no!" (sorry, couldn't resist)...Unless your version differs from mine, you can change the settings to where you must manually check for updates. I've always had great respect for Norton. But, their semi-feud with Spybot writers (a donation supported anti-Spyware program) turned me off on them. Take a look at your Security Center settings and see if you can change them to a user specified or manual update setting. But, you must remember to update and not put it off. The upgrade popups seem only to increase in frequency when there's a virus profile upgrade generated. Best of luck!
Nohandle on 07/14/2006:
Sparticus, I also use the Norton's products and in the past have been well pleased. Be advised when your next renewal comes up, you might want to think twice about the two year "premium" edition which for some $50.00 entitles you to all the bells and whistles they have to offer. I wish I still had my basic bottom of the line protection. As a local, independent computer technician told me, "If what you've got works, leave it alone".
Anonymous on 07/14/2006:
I just bought the Norton Internet Security earlier this year & so far have had good luck with it. In the past, I only bought their anti-virus, this is the first year I got the works. I'm glad I did, it's already block a number of intrusion attempts. Plus, with the parental control features, I am able to control where the kids are able to go.
Anonymous on 07/15/2006:
AVG..AVG..I totally agree with DarkProwler. Free, and I've never had a problem with it, for over 2 years. You just have to make sure you download their "free" version.
asilinc298 on 08/07/2006:
Sorry DR. I just had fun with their useless tech support this morning, to get help with some settings. I had to figure it out myself as they kept telling me that I had a non existent virus.
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