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I have a loved one, in a correctional facility. I have no choice, in the matter, if I want to receive phone calls from my loved one,(Collect calls) but to use MCI, as they have the contract with the correctional facility. I do not, and would never use them as my local phone carrier. When MCI first got the contract, at the correctional facility, they tripled the prices of the calls, from the previous company that had the correctional facility contract. Inmate families complained to the utility commission, in our state, and they made MCI lower the cost of the calls, from the correctional facility, they were violating tariff laws.
I've been receiving collect calls, from the correctional facility, from my loved one, for several years. My bill with MCI, exceeded $100.00 for the month of March, by about $1.00, and without warning, they put a block on my phone, preventing my loved one from calling. I called Correctional Billing Services, and they said my line wasn't blocked. The next weekend, when my loved one called, I immediately got a computer call, from MCI, that someone from a correctional facility had called me, and my phone line had a block on it.(Placed by none other than MCI) It gave a number to call, and when I called it, was told that all accounts were being reevaluated, and that MCI was going to be billing everyone directly for correctional facility calls, and that I had to set up an account. Said I'd get a warning, before reaching $100.00, my limit per month, that they set,(sounds like something they might set up for a new customer, not a 6 year customer) I reported them to the utilities commission again, and some executive from MCI called me, told me a bunch of lies. Two other people are receiving calls from a loved one in a correctional facility, and have received no notice that they will be direct billed by MCI. I called the utiilties commission back, and they had closed the file. I told them the story, again, and was told the person I was speaking with would get back with me, the next day. No one from the utilities commission called me back. I recently received my bill from my local service provider, and guess what, the correctional facility calls are still being billed through my local carrier. But, I can call the number I was given to pay my bill directly, and guess what, it has a different balance. I'm being double billed. I'm going to call the utilities commissioner, on Monday, and see if I can get something done about this. MCI IS DOUBLE DIPPING!!!!!!!!!!!
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twinliette on 04/26/2006:
I'm living in the SAME situation! I'm finally glad to read that I'm not the only one going through this with MCI. I refuse to give them any of my money! They are a bunch of crooks! What state are you in?
Kacey on 04/30/2006:
I have been going through the same thing with my husband... He can't get thought to me, but he can call his parents, we have different service carriers, I feel like MCI is taking advantage of those in need!
yoke on 05/20/2006:
Who are the crooks? MCI or your husbands?
SilverEmania on 07/23/2006:
two completely different companies were mentioned in the original post.. "I called Correctional Billing Services, and they said my line wasn't blocked." Correctional Billing Services doesn't handle or have anything whatsoever to do with MCI Inmate Services. Chalk it up to another misinformed and confused customer that over reacted.
firestarter on 08/11/2006:
If for just one month we all decided to write letters instead of talking the revenues for these companies would plummet. It would take some effort to get the word throughtout the prison systems but it could be done. An all out boycott, across the nation, across the wole prison and jail system Inmates publish news letters and pass the word with great skill...I know this, I worked with them. Let me know..Firestarter
Disturbed on 10/04/2006:
I say we boycott MCI as well, our love ones may be a little lonely from not speaking with us on a regular basis for a month but in the long run it will pay off. MCI is really getting over on us! I say we put an official letter together for everyone to send to their love ones, let give them out in there to send home to their love ones, hell we can even make a lot of copies to send to them and let's just get the word out, if we get started on it now we can have it set for 11/1 before and go down before x-mas time. I"M TIRED OF MCI RIPPING ME OFF!!!!
dixon48 on 10/09/2006:
I have recently had to deal with MCI for long distance calls from my boyfriend. They blocked my line for no reason this weekend. I had paid my bill through my phone provider. However, I had to call them and they called my provider to verify I paid them. Talk about irritated!!!! My provider would never do that to me. Is it because they are inmate calls that we are put through this??????
nomoredrama on 11/21/2006:
TEEMPADDY on 12/20/2006:
HaroldSays on 12/21/2006:
I am so sorry to hear about what is happening to you. That is awful. What state are you in? I would like to help you with your Utilities commission issue. Also contact the FCC Consumer & Governmental Affairs Bureau in Washington DC at 888-225-5322. As far as MCI call 800-677-6580 and speak with them at that number. Get the name of the person you speak with. Fax them the required information to 800-825-4525 and then call them to make sure they received the fax. If you do not get results let's call the President of the Company's office and speak with him about it and get this matter resolved. The only reason they are getting away with this is because they are being allowed to. It is time to stop this and together we can. My e-mail address if Let me know how you make out. Thanks!
TahoeKid on 01/06/2007:
I figured out how their scam works. When an inmate phones someone at a certain frequency, say more than twice a week, they detect it. They then block calls to your phone, then tell you they are setting up a "new" billing program and you have to go through them directly. They then have you on their hook, using their $100 per month limit. I read that the FCC is challenging MCI because this violates some FCC reguation. I hope they prevaill. Anyway, bottom line, is it is a scam.
dudley do right on 02/08/2007:
I know exactly what you are talking about. I have a sister in a Nevada correctional institute and am now getting the same message on my phone. What they charge is a rip-off to start with. Being confined is one thing but making it so costly and so hard to keep in touch with your loved one is, in my opinion cruel and unusual punishment. Even worse than that if they buy a phone card to call direct it costs even more for the connection fee and the minutes. I hate MCI, and the public utility commission is just as bad. That is what money buys them. Crooked enforcers!!!!
candigirl on 04/20/2007:
My son is incarcerated in North Florida and I am in Central Florida. He wrote me a letter to let me know that MCI is who I would have to use for prison collect calls. I thought it would be as easy as it is hooking up to Correctional Billing Services, who were great and has never given me a problem or blocked my cell phone. Now I am hearing that I have to get a land line phone. What? I haven't had a land line phone in over 5 years because of problems with billing and unfounded charges. So before I agree to setting up anything I have been trying to get info about collect calls and MCI and after 3 weeks of calling numbers I have not been able to get the info I am looking for from customer service. I have been writing letters to my son, but there is nothing like hearing his voice. I plan on visiting him every 4-6wks because it is almost 600 miles from me. But if I could get valid info on how to start this service it would be great. If it is this hard to get connected, is it worth it? I don't know what to do or where to turn. Anyone with advice?
bunny502012 on 05/08/2007:
Wow these are amazing and heartwrenching comments regarding calls from a correctional facility filter through MCI. Does anyone know of any other phone services that might provide better services?
tjstar on 05/27/2007:
You are right there is something fishy going on with this company. Did you know they went bankrupt about five years ago. My original cell phone was subscribed to Voice Stream wireless, then I moved to Florida and started receiving bills from MCI worldcom for $3,000, $4,000 and $5,000 month after month. My bill was supposed to be $35.00/month. I knew the bills were wrong 'cause #1 I didn't have a contract with them and #2 I know I never talked that long. I never paid the bills and by the end of 2001 MCI went bankrupt. Did they just open up on a black market or what? How can a company be so bad? I am tired of their monopoly and insufficient service. If you want to do something about it I am getting everybodies complaints together of through Yahoo groups, I started the site for this reason. Please help!
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MCI- inmate collect call scam !
Posted by on
PLAINVILLE, CONNECTICUT -- I am trying to get some help on a complaint I am trying to file against MCI. My boyfriend is currently serving time at a correctional institution in Connecticut and I am no longer able to receive collect calls from him due to a 'block' MCI has put on my phone. I will back up a little bit so you can understand my outrage.

I've been in contact with my boyfriend via the telephone for about 1 month now. As you know, in order for him to call me, he has to call me collect using MCI. In the recording, it asks you to press 5 to accept...which I've been doing all along until Saturday, April 15, 2006 when MCI put a block on my phone. (Just so you know, I am in great standings with SBC/AT&T and pay my phone bill every month) They informed me that in order to get the block off my phone, I have to set up an account with them by faxing my current telephone bill to them. First, I feel it is none of their business what is on my telephone bill and I feel that this is an invasion of my privacy. Secondly, I feel that they are forcing me to do business with them because that my boyfriend and I are currently in a situation that we have no control over. I also feel that they are taking advantage of inmates and their families by forcing them to do business with them....that is unethical ! I was also told that what they are doing is unlawful and there was an attorney in Connecticut fighting this with a class action lawsuit. I've tried to contact my local carrier, SBC/AT&T and they simply stated they could not help me because that MCI has a contract with all the correctional facilities in CT and they have final say as to how things are done. Personally, that is not my problem that Connecticut has chosen 1 carrier to handle all the collect calls from these institutions. They have no right to regulate how many phone calls I wish to receive in the privacy of my own home! I feel I still have a legal right to choose whom I do business with.... if not, then this is an injustice! I have no interest in doing business with MCI due to fact of how they are making me feel. If I don't go with them, then I will no longer hear from my loved one...that is outrageous! This is NOT a positive step in the direction of trying to get inmates to do what they can to stay out of trouble and so on. I feel that when they have the ability to communicate to someone on the outside helps them do their time in more of a productive manner.

I feel outraged that this is going on and no one is doing anything about it! I am speaking out for all the family members and inmates that think they don't have a voice! I will be their voice!

As an American citizen, I have rights and I will not sit back and let this happen... something has to be done ! I will not stop here... I have a letter into the attorney generals office and also to the DPUC. We'll see who wins this battle !
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bill on 04/17/2006:
Yes you do have rights, but your boyfriend doesn't. He is in jail. You should be thankful he is allowed to call you at all.
Ponie on 04/17/2006:
' boyfriend and I are currently in a situation that we have no control over.' But he certainly had control over it before. It was his choice to commit the crime that landed him in the pokey. As far as seeing 'who wins,' I'd lay pretty good odds that it will be the state of CT and MCI. Don't waste your money!
Anonymous on 04/17/2006:
Is the block because they are unfamiliar with you and collect calls are very expensive? Plus there are lots of scams prisoners pull calling people collect, sounds like maybe they are trying to avoid "charge backs" or anyone trying to say they did not authorize the calls afterwards. Would they do the same thing if you changed your service to MCI or let you pay a deposit of some kind?
twinliette on 04/17/2006:
Thanks for everyone's feedback! Actually, this is the first time I've ever done something like this before so I appreciate it. The first thing I'd like to say is...we ALL have rights. We all have made mistakes and my boyfriend is certainly paying for what he did. BUT, I do feel as a hard working tax paying citizen that it is just unlawful for these huge companies to try to regulate or think that they can make or break our decisions on who we can do business with. And no, MCI knows that I pay bill on time so it shouldn't matter how many times or how much I run my phone bill up..that's my long as I pay for it, why should it matter ?
yoke on 04/17/2006:
If you want to talk to your boyfriend then you have to do what MCI wants. Your boyfriend had a choice and he chose to break the law and now he is going to have to do his time. Only one I would be upset with would be the boyfriend, he put you in the situation, not MCI. Maybe you are an honest taxpayer, but my taxes are paying for your boyfriends mistakes.
Anonymous on 04/17/2006:
Invest in some stamps, envelopes and notebook paper. Postal Money Orders are deposited quicker and no "Polaroid pictures!"
Coolcliftop on 04/18/2006:
C'mon your boyfriend is in prison. If you want better phone service, don't go to prison. Beside most of the restrictions placed on inmate calls are mandatory by the state. Oh and the part about MCI making you sign up with an account. Care to take a guess who is the number one abuser of phone bills. If you chose inmate abuse you would be correct.
rhondam718732 on 04/18/2006:
Twin - I understand your frustrations, but I agree with mosst have to jump through the hoops in order to talk to your BF... imagine worse situations...they exist, you are lucky.
Nicole06 on 12/04/2006:
mslafun on 02/22/2007:
I live in Montana & my fiance is in prison in Arkansas & MCI charges me $17.30 for a 15 minute call & this is a crime to charge so much.
mygrandma on 09/14/2009:
I feel your right we should have rights,but if you have a family member that's incarcerated believe me you area treated just as if you were an inmate to. Regarding Mci yes its just another way of makeing money,but also due to these providers do get stuck with a large balance if the customer decides they are not going to pay and then they would just sign up with another provider, I do understand it invading your privacy but like I said if your communicating with someone who's in prison you have no privacy ,THE C.O read all your mail they also listen in on your phone calls anyway, so family members are also suffering for a crime they didn't commit,but because a family member has, so all we can do is go with the flow,and there is also another way to get collect calls from your loved ones,try going to Walmart get one of there prepaid cards it works great I signed up myself and its cheaper.
Winkys wife on 08/09/2012:
Hi my husband is at mctc and I'm with cricket and they put a block on collect calls. I called them and they put meme on hold for 25 mins. Than hung up on me
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Moving Services to New Location
Posted by on
DALLAS, TEXAS -- I've been an MCI Small Business customer since July of 2002, you would think after nearly 5 years of being a customer, they would value your business... unfortunately they have a poor way of showing their appreciation.

On May 7th, I called MCI to arrange for our phone service to be moved to a new location. The service rep informed me that this move would take up to 10-15 days to process. We weren't officially moving for a couple weeks so I went through with the order and the rep said to call on the 17th to get the actual date service would be moved.

The following day, due to some air conditioning units not working our move to the new location had been postponed, so I called MCI to cancel our move order. I spoke with a man named David who informed me the original move order had been cancelled and none of my service would change.

Well on May 9th, I get a call from one of my employees stating our phones weren't working. I immediately called MCI and they sent me to the Repair department. The first person I spoke with ran a test on the lines and said they were all testing good so we went through the troubleshooting of the lines, still no phones. She said she'd contact home office and call me back, I'm still waiting for her call back. In the meantime, I called MCI yet again on May 9th. This time I explained my whole situation asking if the move order had gone through - "no, your service is still at the original location the move order was cancelled" - let me transfer you to Repairs. I speak with yet another MCI rep who again runs line tests, this time the "outside line" is testing bad... we will get a technician out thereby 4PM May 10th.

On May 10th, after nearly 48 hours of no telephone service for our business, a MCI technician show up at our business at 3PM - states that we need to have our service re-established because it had been moved already. Why couldn't any of the MCI customer service reps, or repair reps or priority service reps tell me this bit of information? I immediately call MCI and after being passed around to 3 people I finally get a hold of a woman who tells me, after calling home office, the service had already been moved to a new location. Really? She said I would need to move the service again to my original location. My question to her was "Why wasn't I told this on the 9th when I called about my phones not working? I would have placed another move order then." Her reply was that their system didn't update quickly enough. So I tell her I need the service back at my original location. She says she'll have to call home office and validate my address and phone numbers. I'm still waiting for her call back.

On May 11th, I call MCI again - we're now going on 72 hours without phone service. I speak to a priority service rep - she says no new move orders have been placed. My service is still active at the new address. She then proceeds to tell me that it will take 10-15 days to get the service moved back to my original location. What? I've been trying to get this taken care of for 3 days and now I have to wait another week to 2 weeks? I ask if she can expedite the order or something as I've been given the run around for 3 days. "No, I'm sorry we can not give priority to any of our customers as all our customers are equal." I ask for home office's phone number, she says she doesn't know what I'm talking about, they don't have a home office. OK, so who were all the other reps calling? Anyway, I ask for a managers phone number and she won't give me a number but says she'll have one call me. I'm not holding my breath.

As I wait impatiently for MCI to move my service to my original address, I hope and pray that my business can recover from 3 days and possibly a week more of no phone service. As soon as I finish this review I plan to contact a new phone service provider.
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Posted by on
GEORGIA -- I switched to MCI for my local and long distance to save money. I was with them for 2 months and had to move because my apartment flooded. I called them to transfer my service and was told that it could take up to 3 weeks but it should be transferred in 3 to 4 business days. After 5 business days without phone service I again called to find out when my service would be transferred. I was told that there was a problem with the line and that they had fixed it, but it would still take a couple of days to process the order. I was told that it should be done in the next 3-4 days. Another week goes by and still no phone service. I again call them to find out what is going on. They told me that the order was rejected b/c of the turn on date and that the order would be resubmitted. I was told to call back on Friday to confirm that the order would be processed and they could tell me when my service would be working. I called on Saturday from my parents house because I was visiting them for the weekend. This has now almost been a full 3 weeks without service. First of all I was told that the order was AGAIN rejected because of the turn on date and it would have to go to "special teams" to figure out why it was being rejected. I was very confused at this point b/c the women just told me that it was rejected b/c of the turn on date. When I asked to speak to her supervisor I was told that she was a supervisor and that her supervisor was not working, but that she would have her call me first thing Monday morning. I told her that I would be filing a complaint with the PSC in Georgia. When the supervisor had not called me back by Tuesday morning, I again called customer service and was told the same thing and that a supervisor would call me back. I told them that was unacceptable b/c a supervisor was supposed to call me the day before and never did. I told them that I wanted to speak to a supervisor immediately. I was put on hold for another 5 minutes to wait for a supervisor. I finally was able to speak to the floor supervisor who was very sorry for all of my trouble and would see what could be done to get my service turned on. My service was transferred within 2 hours of my talking the floor supervisor. I have since transferred back to my old phone company. I thought my trouble was over, and then when I received my final bill my account was charged for the full amount even though I was without service for 19 days. I again called customer service to request the credit that I was promised I would receive for the time I was without service. I was told the money would be put back into my checking account. A month later when the money was not back into my account. I again called customer service about the credit. They told me that I needed to contact financial services because my account was closed and "they couldn't help me." I contacted financial services and was told that they "showed no record of payment on my account" because it was set up on direct debit. They said that would submit the request for a refund but that it would probably be denied and I would have to send them a copy of my bank statement showing that I had paid my bill. I told them that was unacceptable and asked for the supervisor. The immediate supervisor told me the same thing and also said that if the refund was denied that I would have to call customer service to have them credit my account. At this point I am very confused and frustrated because customer service had told me that they could do nothing to help me. I then asked to speak to her supervisor who tried to give me the same run around. I finally spoke to the Regional Financial Services Manager who told me that she would contact the department that processes refunds and see what could be done because she did show that they owed me a refund. I was only told this after I told her that I was going to file a second complaint with the PSC in Georgia. Amazingly enough she called me back within 30 minutes to tell me that the refund had gone through and that I should have a check within 5-7 business days. My biggest complaint other than I was without service for 19 days is that no one takes responsibility and no one wants to fix what is wrong.
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Kronenberg on 10/05/2005:
Qwest is the absolute best phone company I've dealt with, and I've tried MCI as well as many others. Qwest just seems to care, and their so friendly.
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$1.99 Charge To Send A Bill!!
Posted by on
My boss has a home office and brought in his MCI bill to the office for payment. I usually peruse these bills to see if there is anything unusual.

He made a call to Asia in a semi emergency situation for which he was charged $4.40 at the "Economy Rate" but this is beside the point. they started billing for sending out bills last month and I told him to call and request them to
remove the charge. It was my experience with IDT when they started this practice last year that prompted me to tell him. (IDT promptly and apologetically removed their $1.00 fee and I told them to go "Paperless". they still send paper without charge. I also filed a complaint with the FCC on IDT. My boss called MCI Cust Svc and nicely asked them to remove charge. Cust Svc rep became nasty and the supervisor became extremely attitudinal and kept repeating "No sir, you must pay this fee and "have a nice day". When my boss became a little upset with this, she kept repeating Have a nice day- no I cannot remove charges sir, "Have a nice Day" over and over. My boss hung up. He's going to disconnect MCI but in the meantime he's afraid not to pay in fear of being turned over to collection of the 1.99 charges because he thinks his credit will then be ruined? This is ridiculous, I know but he's in such fear of "authority".

What should he do? I've filed complaint on his behalf with FCC and they will probably send MCI a letter stating their charges are unethical as they did with IDT.
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Anonymous on 03/27/2009:
More and more companies are starting to charge for paper billing in an effort to get more consumers to take advantage of online statements. I have mixed feelings about it but it is a good incentive and it helps the environment. If you need paper statements you can always print the online statement.
Anonymous on 03/27/2009:
I am hoping that you are employed as his personal assistant. Otherwise, he has more issues than just a $1.99 charge on his bill.
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Are they issuing false bills?
Posted by on
NEW JERSEY -- About 8 years ago I received a solicitation call from MCI to switch over my long distance service. Since they offered a better rate and I really do not make many long distance calls, I said what the heck and agreed to sign up. I used their service for about 8 months and then one day, without warning or notice I went to make a LD call and received a recording that I did not have a long distance provider. This is where the drama began. I must have spent 2-3 hours going from one customer service rep to the next to find out what happened. Finally a rep was able to help me and told me that I owed 4 months of past due bills, which was impossible, I had the cancelled check for every monthly payment that was made. Not to mention their own monthly statements which showed the payment amounts applied each month. It took them a week to "research the problem" only to get back to me and say that they made an error and then inform me that they notice that I have another provider and asked if I could give them permission to switch me back to MCI. I was done with them and told the rep to cancel me completely from their system as a customer.
The false billing started about 6 months after I cancelled my service with MCI. I suddenly began to receive monthly bills for $4.50 each month. After the second bill came, I called MCI and asked them why they are billing me and they claimed that I still had their line or something. I told them that I cancelled the account, refuse to pay and that they can clearly see that this so called account has no activity. They cancelled the bills. For the last 6 years, approximately twice a year MCI randomly starts billing me for this same monthly service fee. I just received a bill last week from them showing a current balance of $6.50 plus a past due balance of $6.50. The bill also states that MCI is now my new long distance provider. I have not switched my service and my current provider has no knowledge of a switch. MCI's charges are for some mediocre service fee and of course,there is no activity detail(I know I've made calls)Why does this continue to happen? I have even had this exact same experience with them at my place of business. Are they pulling up old customers or somehow obtaining phone lists and sending out false bills? Just imagine the money they stand to make if people just pay the $6.50 without dispute.
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KateM on 10/10/2005:
That certainly does sound shady, but I cannot say that I'm surprised phone companies never seem to operate on the up and up. I would contact the Better Business Bureau as well as your attorney general. Maybe with their help you can get them off your back once and for all.
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HUEYTOWN, ALABAMA -- I am amazed at how badly a phone company can constantly rip off their customers. Approximately 3 years ago, I was called and offered the Neighborhood plan. Basically I was told that I would pay $19.95 for the same service I was getting which included Caller ID and voice mail. This was half of what I was paying at the time. When I got my first bill it was $50.00. I was shocked so I called customer service and was told that they had quoted me the wrong price and they would adjust my bill for that month but every month following would $50.00. This was actually more than what I was paying previously for phone service. I got very angry and told them I wanted to disconnect immediately. I immediately called my former phone company and was reconnected. I then got a bill for $60.00. I called and complained again and was told that regardless I owed it. I have been sent to collections and still refuse to pay for something I was told I don't owe. $60.00 for 1 month of phone service when I paid $20.00 already? That would make that one month $80.00 for one month of phone service that I used NO long distance at all. We have gone through 3 years of harassing calls and I am sick and tired of it!!!!! I would gladly join a class action suit against this company for their fraudulent practices!!! I was actually called a few months later and asked if I would like to join the Neighborhood!! Can you believe that? I told him what had happened and he suggested I call their complaint line and report what had happened because he couldn't believe his company would treat customers that way. Well I called this number....several times....never to get through. Sounds pretty fishy to me!! How can a company like MCI get away with this? I guess that's how they make so much money. I am now listed on my credit report as someone who doesn't pay their phone bills. Yes, I could pay the $60 and get it fixed, but why should I have to pay $60 for something I never received? Also, when originally contacted I was told my phone call was being recorded. This means they would have me asking repeatedly are you sure I will only be charged $19.95 a month for these exact services? I even got my husband on the phone to double check that I was hearing right. These people should be stopped!!!!!
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cycolbur on 09/06/2005:
mci is a big ripoff. my spouse got put on the credit report for a bill of 790 plus dollars, the interesting thing is we have never had mci. I called and talked to mci and also their collection people and they both acknowledged this is not our bill. we have disputed it and that is show s as disputed but not removed.
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BUYER BE AWARE!!! HORRIBLE hold times and they are STILL ripping me off BIG SCAM!!!!
Posted by on

My mother moved out of her home CANCELLED SERVICE and they are STILL charging her! They refuse to cancel her service so someone else is getting their service for free.

Their Neighberhood plan is a joke! They conned her into getting it for 49.99 a month and they charge her 88.87 INSTEAD (because of charges and surcharges) She was told they were only going to be 15 dollars a month not OVER 40.00!

Cancelling is a joke! She has been trying to cancel now (with my help) for the past 3 MONTHS. Every time she calls (AFTER THE RIDICULOUS WAIT TIME) they tell her their computer is updating EVERY SINGLE TIME. They say that to get rid of her DON'T BELIEVE THEM! We've heard every excuse in the book. " There are no supervisors available", " We update computers everyday and it takes 24 hours", "Sorry I cannot find your account", " I don't have a rep id but my name is XXXX" (They use that one all the time and the name is bogus)They told her they cannot cancel the service because there is a pending cancellation (or other excuses) BY THE WAY MY MOM had call forwarding to her cell phone and now she is getting charged AN ARM AND A LEG for those bills for other people (the people who purchased the house) People are calling her from puerto rico from all over the place to HER CELL PHONE! She travels (retired) and is incurring roaming charges. When I asked MCI to cancel call forwarding at least they said they couldn't do it. THEY KEEP SAYING that we put te order (to cancel) in and it will take two weeks! EVERY TWO WEEKS it will take two weeks!

Customer Service Reps and Supervisors as well as Managers ARE all LIERS!

My mom has to call in every month to have them CREDIT her account. BUT THE HOLD TIME each time is more than 45 minutes of AGGRAVATION.


BEWARE they will tell you anything to get you OFF THE PHONE

ALL I HAVE TO SAY is that every person I meet I will make it my MISSION to discourage them stongly from using MCI.

TO GIVE YOU AN EX: I started talking to them today at 1:32pm EST and after 5 HOURS on the phone I GOT NOWHERE!

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tander on 06/22/2005:
Send them a letter stating you want to cancel put the date on it, and the month you want it to end, make a copy of it, and if they continue to charge you, don't pay the bill, it's been cancelled.
madcrunk on 06/22/2005:
I've had similar experiences with MCI - I think when all was said and done I waited on hold for a total of 4 hours and was "accidentally" disconnected 3 or 4 times, and this was 8 or 9 years ago. I can't believe they're still at it!
tjstar on 05/27/2007:
Thanks for the info. They seem to be conning their subscribers in every sense. I say subscribers because they definitely don't treat you like a customer.
tjstar on 05/27/2007:
I am trying to do something about their terrible service. At least complain to them and the FCC, please post your comments or blog at Yahoo groups,
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Call Forwarding never hooked up.
Posted by on
BROOKLYN, NEW YORK -- When my roommate and I decided to change our local phone services to MCI, I asked if voicemail was available. I was told that it was not available, but we could use the call-forwarding feature and have our calls forwarded to a voicemail box. The representative gave us the number for American Voicemail and we immediately signed up. We were told it would take up to three weeks to activate our call forwarding.
After three weeks, we called MCI to see if our call forwarding was hooked up. At that point, we were told that we had never signed up for call forwarding. So, we signed up for it and were told that we would have to wait up to three weeks for activation. At this time, I also gave the phone number that our calls were supposed to be forwarded to.

After about three weeks, I called MCI again. We were told that we had signed up for the wrong call forwarding and that we needed call forwarding busy and no answer. So, with much frustration, we signed up for this feature and waited three more weeks.

When calling this time, we were told that, due to heavy volume, our job would not be finished until December 12th, 2000. On December 13th, I called and got a representative who told me I had to wait two days after the finish date to find out what was going on with the account.

After calling two weeks later, I reached a representative that told me that our call forwarding busy and no answer had gone through the customer service computer system, but it had not gone to the system where the jobs were actually done. And that I would have to wait another three weeks to have call forwarding.

At this point, I decided that I wanted to cancel this service from MCI. I realized that it would be much easier to go and get an answering machine than to wait for three more weeks to have voicemail. I spoke with a representative and asked to be reimbursed for the payments I had made to American Voicemail. I offered to send a copy of my bill to MCI for me to receive payment. She informed me that I was to wait on the line while she got American Voicemail on the phone. American Voicemail would refund my money, since I had never used their services. Since, it was a weekend, she told me I had to call back MCI when American Voicemail was open. At this point, I asked to speak to a supervisor. After being on the phone with MCI for almost two hours, the representative told me that all supervisors were busy and they would call me in the next 72 hours. Before hanging up, I asked how many times I had called MCI. She said that since November 27th, 2000, I had called TEN times.

I called MCI on Wednesday, January 10th, 2001 to get a refund for American Voicemail. I admit that my patience was at its limit at this point. I told the representative about my situation and he explained to me that I was now signed up for call forwarding. How could this be? I had just called the previous week and cancelled the call forwarding, and now I have the service? After explaining everything I had been through, the representative said that he would refund the call forwarding and give me a $38 credit for American Voicemail. He also said that in the next 7 to 10 days I would receive a $100 gift certificate from MCI.

I finally felt that all of my grievances had been heard and I was getting compensated for all of my trouble. Then I realized that I never got the representatives name and that may be everything was not fixed.

The fact that we could have bought an answering machine and avoided this entire mess really bothers me. Also, another factor that bothers me is that no representative ever called us to tell us what was going on with our service. In addition to this, when we asked someone from MCI to speak with us, they never returned the call.
I don't know if our trust will ever be fixed with MCI. We still are using MCI for local and long distance, but we are looking for other options. I recommend that you provide better training for your customer service representatives to avoid problems like these in the future.

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Slamming/collect calls
Posted by on

I accepted a long distance call from MY SON in the MARINES!!!!! At FT Leonardwood, MO was charged $2.00 a minute by MCI and I AM NOT NOR HAVE I EVER been an MCI customer.. Where do they get off charging me for that call. I never knew I was dealing with anyone other than my carrier AT&T. I've read about families who have a loved one in prison that's being TAKEN ADVANTAGE OF--
it's our US MARINES TOO. Maybe instead of worrying about the enemy in Iraq maybe OUR GOVERNMENT could spend a little more time on protecting us from sleazy companies here at home who want to terrorize the poor people. LIKE ME.

People in prison or US MARINES who get scammed on their phone calls it's still wrong. When will the govt and the FCC do something? I for one have complained to them. We'll see what happens.

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User Replies:
Anonymous on 10/16/2007:
Was it a collect call using MCI ?
Anonymous on 10/16/2007:
It does not matter who your long distance carrier is. If MCI was the long distance carrier of the phone your son was using, that is the company that is going to charge you. If you do not want to be charged by MCI I would suggest buying your son a prepaid phone card. It would probably be cheaper for you that way as well.
Hugh_Jorgen on 10/17/2007:
John is right on the money - it's whoever has the long distance on the payphone that gets the traffic - unless you use a "dial around" code. For example, to access AT&T, dial 10-10-ATT - you will hear a tone and "AT&T" before the call goes through. That being said, collect calls are always the most expensive, like John said, get a prepaid phone card for your son. The best deal I have seen recently is the AT&T cards at Sam's Club - it's around 3 cents per minute. In fact, if you are willing to trust a stranger on the internet, if you will click on my name and send me a private message I will send your son a calling card as my way of saying "Thanks" for his service to our country.
Principissa on 10/17/2007:
When my husband was overseas I would send him a pre-paid phone card every month. It worked in Turky, UAE, Dubai, pretty much every port he was in. It cost about 20.00 and I believe that gave him 200 minutes to use. You may want to look into that for the future. Then you won't get slammed with the collect call fees. Sadly though, you won't be able to dispute the bill. If he called you collect from an MCI phone than that will be the one who will bill you. There was nothing illegal about it.
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