[X]
Feedburner count

MCI/Worldcom


25 Reviews & Complaints


Most Popular | Newest | More Options >
More filter options:
MCI RIPPING ME OFF
Posted by Jlou on 04/22/2006
I have a loved one, in a correctional facility. I have no choice, in the matter, if I want to receive phone calls from my loved one,(Collect calls) but to use MCI, as they have the contract with the correctional facility. I do not, and would never use them as my local phone carrier. When MCI first got the contract, at the correctional facility, they tripled the prices of the calls, from the previous company that had the correctional facility contract. Inmate families complained to the utility commision, in our state, and they made MCI lower the cost of the calls, from the correctional facility, they were violating tariff laws.
I've been receiving collect calls, from the correctional facility, from my loved one, for several years. My bill with MCI, exceeded $100.00 for the month of March, by about $1.00, and without warning, they put a block on my phone, preventing my loved one from calling. I called correctional billing services, and they said my line wasn't blocked. The next weekend, when my loved one called, I immediately got a computer call, from MCI, that someone from a correctional facility had called me, and my phone line had a block on it.(Placed by none other than MCI) It gave a number to call, and when I called it, was told that all accounts were being reevaluated, and that MCI was going to be billing everyone directly for correctional facility calls, and that I had to set up an account. Said I'd get a warning, before reaching $100.00, my limit per month, that they set,(sounds like something they might set up for a new customer, not a 6 year customer) I reported them to the utilities commission again, and some executive from MCI called me, told me a bunch of lies. Two other people are receiving calls from a loved one in a correctional facility, and have received no notice that they will be direct billed by MCI. I called the utiilties commission back, and they had closed the file. I told them the story, again, and was told the person I was speaking with would get back with me, the next day. No one from the utilities commission called me back. I recently received my bill from my local service provider, and guess what, the correctional facility calls are still being billed through my local carrier. But, I can call the number I was given to pay my bill directly, and guess what, it has a different balance. I'm being double billed. I'm going to call the utilities commissioner, on Monday, and see if I can get something done about this. MCI IS DOUBLE DIPPING!!!!!!!!!!!
     
Read 15 RepliesAdd reply

User Replies:Close comments

Posted by twinliette on 2006-04-26:
I'm living in the SAME situation! I'm finally glad to read that I'm not the only one going thru this with MCI. I refuse to give them any of my money! They are a bunch of crooks! What state are you in?
Posted by Kacey on 2006-04-30:
I have been going through the same thing with my husband... He can't get throught to me, but he can call his parents, we have different service carriers, I feel like MCI is taking advantage of those in need!
Posted by yoke on 2006-05-20:
Who are the crooks? MCI or your husbands?
Posted by SilverEmania on 2006-07-23:
two completely different companies were mentioned in the original post.. "I called correctional billing services, and they said my line wasn't blocked." Correctional Billing Services doesn't handle or have anything whatsoever to do with MCI Inmate Services. Chalk it up to another misinformed and confused customer that over reacted.
Posted by firestarter on 2006-08-11:
If for just one month we all decided to write letters instead of talking the revenues for these companies would plummet. It would take some effort to get the word throughtout the prison systems but it could be done. An all out boycott, across the nation, across the wole prison and jail system Inmates publish news letters and pass the word with great skill...I know this, I worked with them. Let me know..Firestarter
Posted by Disturbed on 2006-10-04:
I say we boycott MCI as well, our love ones may be a little lonely from not speaking with us on a regular basis for a month but in the long run it will pay off. MCI is really getting over on us! I say we put an official letter together for everyone to send to their love ones, let give them out in there to send home to their love ones, hell we can even make a lot of copies to send to them and let's just get the word out, if we get started on it now we can have it set for 11/1 before and go down before x-mas time. I"M TIRED OF MCI RIPPING ME OFF!!!!
Posted by dixon48 on 2006-10-09:
I have recently had to deal with MCI for long distance calls from my boyfriend. They blocked my line for no reason this weekend. I had paid my bill through my phone provider. However, I had to call them and they called my provider to verify I paid them. Talk about irritated!!!! My provider would never do that to me. Is it because they are inmate calls that we are put through this??????
Posted by nomoredrama on 2006-11-21:
YES I'M PRETTY MUCH IN HE SAME SITUATION WITH MCI. I BASICALLY HAD TO SWITCH TO MCI IN ORDER TO GET THE COLLECT CALLS FROM MY HUSBAND.THEN EVERY 2 OR 3 CALLS MCI WILL CALL ME FOR MONEY OR BLOCK MY PHONE.....IT IS NOT RIGHT AND IT IS A RIP OFF LIKE EVERYTHING ELSE IN THE PRISON SYSTEM.....AND FOR THE PERSON THAT ASKED WHO ARE THE CROOK'S SEEM'S TO ME MCI IS!
Posted by TEEMPADDY on 2006-12-20:
Posted by HaroldSays on 2006-12-21:
I am so sorry to hear about what is happening to you. That is awful. What state are you in? I would like to help you with your Utilities commission issue. Also contact the FCC Consumer & Governmental Affairs Bureau in Washington DC at 888-225-5322. As far as MCI call 800-677-6580 and speak with them at that number. Get the name of the person you speak with. Fax them the required information to 800-825-4525 and then call them to make sure they received the fax. If you do not get results let's call the President of the Company's office and speak with him about it and get this matter resolved. The only reason they are getting away with this is because they are being allowed to. It is time to stop this and together we can. My e-mail address if harold@haroldsays.com. Let me know how you make out. Thanks!
Posted by TahoeKid on 2007-01-06:
I figured out how their scam works. When an inmate phones someone at a certain frequency, say more than twice a week, they detect it. They then block calls to your phone, then tell you they are setting up a "new" billing program and you have to go through them directly. They then have you on their hook, using their $100 per month limit. I read that the FCC is challenging MCI because this violates some FCC reguation. I hope they prevaill. Anyway, bottom line, is it is a scam.
Posted by dudley do right on 2007-02-08:
I know exactly what you are talking about. I have a sister in a Nevada correctional institute and am now getting the same message on my phone. What they charge is a rip-off to start with. Being confined is one thing but making it so costly and so hard to keep in touch with your loved one is, in my opinion cruel and unusual punishment. Even worse then that if they buy a phone card to call direct it costs even more for the connection fee and the minutes. I hate MCI, and the public utility commission is just as bad. That is what money buys them. Crooked enforcers!!!!
Posted by candigirl on 2007-04-20:
My son is incarcerated in North Florida and I am in Central Florida. He wrote me a letter to let me know that MCI is who I would have to use for prison collect calls. I thought it would be as easy as it is hooking up to correctional billing services, who were great and has never given me a problem or blocked my cell phone. Now I am hearing that I have to get a land line phone. What? I haven't had a land line phone in over 5 years because of problems with billing and unfounded charges. So before I agree to setting up anything I have been trying to get info about collect calls and MCI and after 3 weeks of calling numbers I have not been able to get the info I am looking for from customer service. I have been writing letters to my son, but there is nothing like hearing his voice. I plan on visiting him every 4-6wks because it is almost 600 miles from me. But if I could get valid info on how to start this service it would be great. If it is this hard to get connected, is it worth it? I don't know what to do or where to turn. Anyone with advice?
Posted by bunny502012 on 2007-05-08:
Wow these are amazing and heartwrenching comments regarding calls from a correctional facility filter through MCI. Does anyone know of any other phone services that might provide better services?
Posted by tjstar on 2007-05-27:
You are right their is something fishy going on with this company. Did you know they went bankrupt about five years ago. My original cell phone was subscribed to Voice Stream wireless, then I moved to Florida and started receiving bills from MCI worldcom for $3,000, $4,000 and $5,000 month after month. My bill was supposed to be $35.00/month. I knew the bills were wrong 'cause #1 I didn't have a contract with them and #2 I know I never talked that long. I never paid the bills and by the end of 2001 MCI went bankrupt. Did they just open up on a black market or what? How can a company be so bad? I am tired of their monopoly and insufficient service. If you wanna do something about it I am getting everybodies complaints together of MCIdepartementofcorrectionssucks.com through Yahoo groups, I started the site for this reason. Please help!
Close commentsAdd reply


MCI- inmate collect call scam !
Posted by Twinliette on 04/17/2006
PLAINVILLE, CONNECTICUT -- I am trying to get some help on a complaint I am trying to file against MCI. My boyfriend is currently serving time at a correctional institution in Connecticut and I am no longer able to receive collect calls from him due to a 'block' MCI has put on my phone. I will back up a little bit so you can understand my outrage.

I've been in contact with my boyfriend via the telephone for about 1 month now. As you know, in order for him to call me, he has to call me collect using MCI. In the recording, it asks you to press 5 to accept...which I've been doing all along up until Saturday, April 15, 2006 when MCI put a block on my phone. (Just so you know, I am in great standings with SBC/AT&T and pay my phone bill every month) They informed me that in order to get the block off my phone, I have to set up an account with them by faxing my current telephone bill to them. First, I feel it is none of their business what is on my telephone bill and I feel that this is an invasion of my privacy. Secondly, I feel that they are forcing me to do business with them due to the fact that my boyfriend and I are currently in a situation that we have no control over. I also feel that they are taking advantage of inmates and their families by forcing them to do business with them....that is unethical ! I was also told that what they are doing is unlawful and there was an attorney in Connecticut fighting this with a class action lawsuit. I've tried to contact my local carrier, SBC/AT&T and they simply stated they could not help me due to the fact that MCI has a contract with all the correctional facilities in CT and they have final say as to how things are done. Personally, that is not my problem that Connecticut has chosen 1 carrier to handle all the collect calls from these institutions. They have no right to regulate how many phone calls I wish to receive in the privacy of my own home! I feel I still have a legal right to choose whom I do business with.... if not, then this is an injustice! I have no interest in doing business with MCI due to fact of how they are making me feel. If I don't go with them, then I will no longer hear from my loved one...that is outrageous! This is NOT a positive step in the direction of trying to get inmates to do what they can to stay out of trouble and so on. I feel that when they have the ability to communicate to someone on the outside helps them do their time in more of a productive manner.

I feel outraged that this is going on and no one is doing anything about it! I am speaking out for all the family members and inmates that think they don't have a voice! I will be their voice!

As an American citizen, I have rights and I will not sit back and let this happen... something has to be done ! I will not stop here... I have a letter into the attorney generals office and also to the DPUC. We'll see who wins this battle !
     
Read 12 RepliesAdd reply

User Replies:Close comments

Posted by bill on 2006-04-17:
Yes you do have rights, but your boyfriend doesn't. He is in jail. You should be thankful he is allowed to call you at all.
Posted by Ponie on 2006-04-17:
'...my boyfriend and I are currently in a situation that we have no control over.' But he certainly had control over it before. It was his choice to commit the crime that landed him in the pokey. As far as seeing 'who wins,' I'd lay pretty good odds that it will be the state of CT and MCI. Don't waste your money!
Posted by Anonymous on 2006-04-17:
Is the block because they are unfamiliar with you and collect calls are very expensive? Plus there are lots of scams prisoners pull calling people collect, sounds like maybe they are trying to avoid "charge backs" or anyone trying to say they did not authorize the calls afterwards. Would they do the same thing if you changed your service to MCI or let you pay a deposit of some kind?
Posted by twinliette on 2006-04-17:
Thanks for everyone's feedback! Actually, this is the first time I've ever done something like this before so I appreciate it. The first thing I'd like to say is...we ALL have rights. We all have made mistakes and my boyfriend is certainly paying for what he did. BUT, I do feel as a hard working tax paying citizen that it is just unlawful for these huge companies to try and regulate or think that they can make or break our decisions on who we can do business with. And no, MCI knows that I pay bill on time so it shouldn't matter how many times or how much I run my phone bill up..that's my business...as long as I pay for it, why should it matter ?
Posted by yoke on 2006-04-17:
If you want to talk to your boyfriend then you have to do what MCI wants. Your boyfriend had a choice and he chose to break the law and now he is going to have to do his time. Only one I would be upset with would be the boyfriend, he put you in the situation, not MCI. Maybe you are an honest taxpayer, but my taxes are paying for your boyfriends mistakes.
Posted by Anonymous on 2006-04-17:
Invest in some stamps, envelopes and notebook paper. Postal Money Orders are deposited quicker and no "polaroid pictures!"
Posted by Coolcliftop on 2006-04-18:
C'mon your boyfriend is in prison. If you want better phone service, don't go to prison. Beside most of the restrictions placed on inmate calls are mandatory by the state. Oh and the part about MCI making you sign up with an account. Care to take a guess who is the number one abuser of phone bills. If you chose inmate abuse you would be correct.
Posted by rhondam718732 on 2006-04-18:
Twin - I understand your frustrations, but I agree with mosst here...you have to jump thru the hoops in order to talk to your BF... imagine worse situations...they exist, you are lucky.
Posted by Nicole06 on 2006-12-04:
I DONT AGREE WITH ANY OF THE RESPONES TO THESE EMAILS. MY FIONCEE IS IN PRISON RIGHT NOW AND I FEEL EXACTLY THE SAME WAY U DO. THEY HAVE NO RIGHT TO CUT OFF THE PHONE OR PUT A BLOCK ON IT ,AS LONG AS THE PHONE BILL IS BEING PAID IT IS NONE OF THEIR BUISNESS HOW MUCH OUR PHONE BILL IS THAT IS NOT COOL. I HAVENT TALKED TO MY FIONCEE YESTERDAY OR TODAY AND I THINK THATS WHAT THEY DID TO ME TO , AND THEY DONT EVEN LET YOU KNOW ABOUT IT BUT IM CALLING TOMMOROW , WE SHOULDNT HALF TO MAKE AN ACCOUNT THAT IS SO STUPID !! IF A PHONE CALL IS 6 DOLLARS FOR FIFTEEN MINUTES AND ITS $2.22 TO CONNECT AND 22CENTS EVERY MINUTE AFTER SO ROUND IT OFF TO ABOUT 6 DOLLARS A PHONE CALL WHY SHOULD WE ONLY GET 6 PHONE CALLS AND WE ARE PAYING $50 DOLLARS THEY ARE OUT OF THEIR MIND BUT YEA GIRL LET ME KNOW ANY INFO U HAVE WITH THIS SITUATION BECUASE I DONT KNOW WHATS GOING ON. DONT WORRY JUST PRAY.
Posted by mslafun on 2007-02-22:
I live in Montana & my fiance is in prison in Arkansas & MCI charges me $17.30 for a 15 minute call & this is a crime to charge so much.
Posted by mygrandma on 2009-09-14:
I feel your right we should have rights,but if you have a family member thats incarcirated belive me you area treated just as if you were an inmate to. Regarding Mci yes its just another way of makeing money,but also do to these providers do get stuck with a large balance if the customer decides they are not going to pay and then they would just sign up with another provider, i do understand it invading your privacy but like i said if your communicating with someone who's in prison you have no privacy ,THE C.O read all your mail they also listen in on your phone calls anyways, so family members are also suffering for a crime they didnt commit,but because a family member has, so all we can do is go with the flow,and there is also another way to get collect calls from your loved ones,try going to Walmart get one of there prepaid cards it works great i signed up myself and its cheaper.
Posted by Winkys wife on 2012-08-09:
Hi my husband is at mctc and im with cricket and they put a block on collect calls. I called them and they put meme on hold for 25 mins. Than hung up on me
Close commentsAdd reply

Frauds MOST Unethical Company in USA
Posted by Irishcoffee630 on 05/01/2004
CHICAGO, ILLINOIS -- MCI called to get me to switch my local service from SBC. Told me 27.95 unlimited local calling. I asked is that all the Chicago area codes ....twice. Yes, they said ....twice just like what you have at SBC...nothing will be different just $15.00 less than SBC. Believing this was an honest company (should of thought about World Com here folks). I switched...phone bill $232.00!!! Charged toll calls for every call I made in my LOCAL area. Called customer service, on hold 37 minutes, and were they RUDE...one actually laughed at me for being such a dope. Right now I am held hostage (can't use phone every call is a toll) until I am back at SBC (which by the way offered me REAL unlimited local calls and unlimited long distance too anywhere in USA for...$46.95). I have been advised to complain to FCC and my States Attorney which I am doing first thing Monday morning. This company is criminal in my mind. BEWARE DO NOT SIGN UP WITH MCI or fall for the scam about their "Neighborhood Plan". They will say anything and lie to get you to switch!
     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by Roger&Out on 2004-05-01:
Of course they're crooks! That's why they just came out of bankruptcy. They have been heavily fined for this type of thing before. Mainly for slamming. Contact every agency you can!! They will be laying off 4,000 more employees at the end of the month, mainly in sales. I'm sure that there are alot of employees in sales that will do anything to get their numbers up right now. Not that they haven't done it all along
Posted by dumpebay.com on 2004-05-02:
Check out www.presidentkerry.biz if you want cheap phone calls...
Posted by queenkim on 2004-07-10:
TELEPHONE SERVICES GET MORE AND MORE COMPLICATED EVERY DAY. IT DOES NOT MAKE IT EASY FOR AN OUTBOUND/INBOUND LOCAL SALES REP. LIKE MYSELF TO CALL CUSTOMERS AFTER MCI HAS GOTTEN TO THEM AND TRY AND OFFER THEM ATT LOCAL AND LD SERVICES. TO TELL YOU THE TRUTH FROM WHAT I CAN TELL IT SEEMS THAT ALL OF THE CALLS THAT YOU MAKE ARE TOLL CALLS. SBC WHICH IN IL. USE TO BE AMERITECH WAS THE MOST CONFUSING STATE WHEN IT CAME TO TOLL RATES CAUSE IT WAS ONE RATE FOR 0-8 MILES AND ANOTHER FOR 8-12 MILES AND SO ON. JUST SO YOU KNOW ATT OFFERS ONE RATE LOCAL WITH WITH 3 FEATURES THAT IS UNLIMITED FOR YOUR WHOLE STATE OF IL NO RESTRICTIONS FOR ONLY $35.99 MONTHLY. BUT IF YOU DO NOT CALL ALL OF THAT AREA AND YOU ONLY NEED TOLL CALLS YOU CAN HAVE UNLIMITED LOCAL AND TOLL FOR ONLY 29.95 PER MONTH BUT YOU WOULD NOT GET ANY FEATURES. DO NOT BE AFRAID TO CHECK OTHER COMPANIES FOR BETTER RATES.
Close commentsAdd reply

SLAMMED
Posted by on 11/30/2001
PETERSBURG, ILLINOIS -- I recently received a bill from MCI for long distance service. I called MCI Customer Service twice. I got different answers each time for why this happened. I do not have MCI as a carrier nor do I want them. After many, many phone calls I found that I have been slammed on both local service and long distance service. It took several calls and much time to get it straightened out.

To help me avoid having this happen again (and for others who have experienced being slammed, I would like the following:

I would like to find an address for a customer protection agency that will investigate the on-going slamming done by MCI.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
Add reply


$1.99 Charge To Send A Bill!!
Posted by Wishniak on 03/27/2009
My boss has a home office and brought in his MCI bill to the office for payment. I usually peruse these bills to see if there is anything unusual.

He made a call to Asia in a semi emergency situation for which he was charged $4.40 at the "Economy Rate" but this is beside the point. they started billing for sending out bills last month and I told him to call and request them to
remove the charge. It was my experience with IDT when they started this practice last year that prompted me to tell him. (IDT promptly and apologetically removed their $1.00 fee and I told them to go "Paperless". they still send paper without charge. I also filed a complaint with the FCC on IDT. My boss called MCI Cust Svc and nicely asked them to remove charge. Cust Svc rep became nasty and the supervisor became extremely attitudinal and kept repeating "No sir, you must pay this fee and "have a nice day". When my boss became a little upset with this, she kept repeating Have a nice day- no I cannot remove charges sir, "Have a nice Day" over and over. My boss hung up. He's going to disconnect MCI but in the meantime he's afraid not to pay in fear of being turned over to collection of the 1.99 charges because he thinks his credit will then be ruined? This is ridiculous, I know but he's in such fear of "authority".

What should he do? I've filed complaint on his behalf with FCC and they will probably send MCI a letter stating their charges are unethical as they did with IDT.
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2009-03-27:
More and more companies are starting to charge for paper billing in an effort to get more consumers to take advantage of online statements. I have mixed feelings about it but it is a good incentive and it helps the environment. If you need paper statements you can always print the online statement.
Posted by Anonymous on 2009-03-27:
I am hoping that you are employed as his personal assistant. Otherwise, he has more issues than just a $1.99 charge on his bill.
Close commentsAdd reply

Block On Phone Lines From Correctional Institution
Posted by T-bob on 11/07/2007
BATON ROUGE, LOUISIANA -- I am sick of MCI putting block on my phone line when they are no longer the long distance provider for correctional inst. I think it is very unfair for them to do this.

I have only a local service with MCI and yet when the block is place it's only on the calls coming from the correctional inst. Not my local calls. How are they able to do this?

It is very unfair what MCI does and they should be stop...

     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2007-11-07:
Did you bother to ask MCI why they placed a block on the calls?
Close commentsAdd reply

Slamming/collect calls
Posted by Rj777 on 10/16/2007
CAN U TOP THIS???

I accepted a long distance call from MY SON in the MARINES!!!!! At FT Leonardwood, MO was charged $2.00 a minute by MCI and I AM NOT NOR HAVE I EVER been an MCI customer.. Where do they get off charging me for that call. I never knew I was dealing with anyone other than my carrier AT&T. I've read about families who have a loved one in prison that's being TAKEN ADVANTAGE OF--
it's our US MARINES TOO. Maybe instead of worrying about the enemy in Iraq maybe OUR GOVERNMENT could spend a little more time on protecting us from sleazy companies here at home who want to terrorize the poor people. LIKE ME.

People in prison or US MARINES who get scammed on their phone calls it's still wrong. When will the govt and the FCC do something? I for one have complained to them. We'll see what happens.



     
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2007-10-16:
Was it a collect call using MCI ?
<;O)
Posted by Anonymous on 2007-10-16:
It does not matter who your long distance carrier is. If MCI was the long distance carrier of the phone your son was using, that is the company that is going to charge you. If you do not want to be charged by MCI I would suggest buying your son a prepaid phone card. It would probably be cheaper for you that way as well.
Posted by Hugh_Jorgen on 2007-10-17:
John is right on the money - it's whoever has the long distance on the payphone that gets the traffic - unless you use a "dial around" code. For example, to access AT&T, dial 10-10-ATT - you will hear a tone and "AT&T" before the call goes thru. That being said, collect calls are always the most expensive, like John said, get a prepaid phone card for your son. The best deal I have seen recently is the AT&T cards at Sam's Club - it's around 3 cents per minute. In fact, if you are willing to trust a stranger on the internet, if you will click on my name and send me a private message I will send your son a calling card as my way of saying "Thanks" for his service to our country.
Posted by Principissa on 2007-10-17:
When my husband was overseas I would send him a pre-paid phone card every month. It worked in Turky, UAE, Dubai, pretty much every port he was in. It cost about 20.00 and I believe that gave him 200 minutes to use. You may want to look into that for the future. Then you won't get slammed with the collect call fees. Sadly though, you won't be able to dispute the bill. If he called you collect from an MCI phone than that will be the one who will bill you. There was nothing illegal about it.
Close commentsAdd reply

Customer Service Department can NEVER HELP
Posted by Parker6801 on 09/04/2007
At least once a month Globeltel which use to be MCI, bills me incorrectly. On several occasions I speak to customer care whom is extremely rude and always interrupts with hearing everything I have to say. They have taken my money and put it on whatever account they want, either the prepaid account or regular billing account. I have asked them several times to remove my prepaid account and they tell me that they will and simply do not. They are constantly hanging up on me and telling me not to yell at them when I am not. I can NEVER speak to a manager or a boss either. I spend 600 dollars monthly and there is simply nothing I feel i can do because I have no other choice but to use this phone company.

However, we can all write our congressmen and make him aware of this problem. The customer care headquarters is in El Salvador.
     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by jktshff1 on 2007-09-04:
write letters..it's cheaper
Posted by toodammadd on 2007-09-07:
I COMPLETELY UNDERSTAND EVERYTHING YOUR GOING THROUGH AND IT DOESN'T MAKE ANY SENSE THAT WE THE CONSUMERS SPENDS ALL THIS MONEY WITH THIS COMPANY AND THERES NO ONE WHO CAN HELP US FROM LOSING OUT ON SPENDIG TIME TALKING TO OUR LOVE ONES. THIS COMPANY IS FULL OF S**T AND IT REALLY STINKS
Posted by jktshff1 on 2007-09-07:
tdm...quit hollering (turn off the caps) didn't work in your other posts and won't help now.
it is the inmate's responsibility. That is who you should be po'd at. They are the one's causing you all the grief, money etc. not the company you have to use to speak with your "loved one".
The taxpayers are already paying for housing, medical, retraining, rehab, food, housing, etc for your "loved one".
Go complain to the inmate or someone who cares.
Close commentsAdd reply


Moving Services to New Location
Posted by Cleach76 on 05/11/2007
DALLAS, TEXAS -- I've been an MCI Small Business customer since July of 2002, you would think after nearly 5 years of being a customer, they would value your business... unfortunately they have a poor way of showing their appreciation.

On May 7th, I called MCI to arrange for our phone service to be moved to a new location. The service rep informed me that this move would take up to 10-15 days to process. We weren't officially moving for a couple weeks so I went through with the order and the rep said to call on the 17th to get the actual date service would be moved.

The following day, due to some air conditioning units not working our move to the new location had been postponed, so I called MCI to cancel our move order. I spoke with a man named David who informed me the original move order had been cancelled and none of my service would change.

Well on May 9th, I get a call from one of my employees stating our phones weren't working. I immediately called MCI and they sent me to the Repair department. The first person I spoke with ran a test on the lines and said they were all testing good so we went through the troubleshooting of the lines, still no phones. She said she'd contact home office and call me back, I'm still waiting for her call back. In the meantime, I called MCI yet again on May 9th. This time I explained my whole situation asking if the move order had gone through - "no, your service is still at the original location the move order was cancelled" - let me transfer you to Repairs. I speak with yet another MCI rep who again runs line tests, this time the "outside line" is testing bad... we will get a technician out there by 4PM May 10th.

On May 10th, after nearly 48 hours of no telephone service for our business, a MCI technician show up at our business at 3PM - states that we need to have our service re-established because it had been moved already. Why couldn't any of the MCI customer service reps, or repair reps or priority service reps tell me this bit of information? I immediately call MCI and after being passed around to 3 people I finally get a hold of a woman who tells me, after calling home office, the service had already been moved to a new location. Really? She said I would need to move the service again to my original location. My question to her was "Why wasn't I told this on the 9th when I called about my phones not working? I would have placed another move order then." Her reply was that their system didn't update quickly enough. So I tell her I need the service back at my original location. She says she'll have to call home office and validate my address and phone numbers. I'm still waiting for her call back.

On May 11th, I call MCI again - we're now going on 72 hours without phone service. I speak to a priority service rep - she says no new move orders have been placed. My service is still active at the new address. She then proceeds to tell me that it will take 10-15 days to get the service moved back to my original location. What? I've been trying to get this taken care of for 3 days and now I have to wait another week to 2 weeks? I ask if she can expedite the order or something as I've been given the run around for 3 days. "No, I'm sorry we can not give priority to any of our customers as all our customers are equal." I ask for home office's phone number, she says she doesn't know what I'm talking about, they don't have a home office. Ok, so who were all the other reps calling? Anyway, I ask for a managers phone number and she won't give me a number but says she'll have one call me. I'm not holding my breath.

As I wait impatiently for MCI to move my service to my original address, I hope and pray that my business can recover from 3 days and possibly a week more of no phone service. As soon as I finish this review I plan to contact a new phone service provider.
     
Add reply

Correctional Billing
Posted by Par on 02/28/2007
ST. LOUIS, MISSOURI -- On February 29, 2007, I received an automatic message from MCI Correctional Billing stating that I had a $25.00 balance. The limit is $100.00 a month. My son called on 2/21/07 and 2/28/07. I called MCI Correctional Billing and was told that there was a $56.00 balance. The customer service rep told me that I received 2 phone calls on 2/21/07, two connected call on that date. My son is in Georgia. I was not home until about 9:30 p.m and the caller ID showed that he had attempted to call. Finally, we connected at 10:00 p.m. I am being charged for a connection that never took place. There was only one connection.

The price of these phone calls is a rip-off. $3.95 cent to connect a call and $.89 cent per minute. If the recorded call had one set of information why did the customer rep have another set of infommation. The limit is $100.00 but my last bill was $146.00. We had to pay lawyers, bail bond and everyone else who had their hand out. Now, we have to pay MCI a large some to communicate with a love one.
     
Read 8 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2007-02-28:
I don't understand what you are saying. Is he in the state of Georgia, USA? Or Georgia as in Russia?
Posted by *Brenda* on 2007-02-28:
You have to pay MCI a large sum because of what your loved one did. That's his fault and only his fault, not MCI's.
Posted by yoke on 2007-03-01:
You had to pay the lawyer, bondsman and everyone else with their hand out because of your loved one. Can't blame anyone else for that.
Posted by Erie on 2007-05-16:
Well I know exactly what you are going through, it is not the right of a phone company to capitalize on a family crisis. It could be anyone of you sitting there one day. A drunk driver in a BMW hit my car and attempted to get away. I'm sure that the well to do business man did not intend on going to jail that night. Sometimes things happen...
Posted by tjstar on 2007-05-27:
Your message is right on point. I have had the same problems. I want to do something about this terrible company. I started a group on Yahoo to complain about MCI departement of corrections. It's called MCIdepartementofcorrectionssucks.com. I am also trying to get all negative comments about them in a big pile to complain to them directly.
Posted by ever_rep on 2007-06-13:
nag nag nag... that all you people do
Posted by marcusnchas on 2007-07-20:
yes are love ones did do something wrong so what your saying is we should pay also i am sorry that is the dumnest thing i ever heard of my children's father is in prison even knowing who much mci is riping us off i pay it for the sake of my children just so they can talk to there dad they didn't do anything wrong so why punish them. i just hate when people love to judge and put people down thinging well that what they get the good lord knows i don't wish this burden on anyone to have a love one in prison or jail but i would love for they people that make stupid negitive comments like above would get alittle taste of what we go threw and then see what they have to say god bless all the parents, children, spouse and any other family member that has a love one thats locked up
Posted by Anonymous on 2007-07-20:
I disagree with you all! It is MCI's fault because to say any different is to condone a criminal offence such as they are committing!
Close commentsAdd reply

Top of Page | Next Page >