Inmate collect calls using MCI
NEWTOWN, CONNECTICUT -- I have read the posting regarding the blocked calls coming from a CT correctional institute. I have the same problem. We have a daughter who has been incarcerated since early March. At first they blocked the calls because they THOUGHT Maybe we wouldn't pay the bill. Of course we did, but calls were interrupted for several days, because we hadn't even received the bill (from AT&T) yet!
Suddenly now they have blocked calls again. AT&T says its not them. for hours I couldn't get through to the number I was given to call. When I finally did I was told to fax our last phone bill to a certain number, with no explanation as to why. It won't show if we paid on time...it won't show anything at all. All our bills are paid on time. And of course I don't have the last bill, since we throw them out after we pay them. Next bill doesn't come out until end of AUG, so until we get it, pay it, fax it, and then wait the several days,required for action, we have no contact with our daughter. I cannot believe they can do this to us legally. And I don't know who to complain to to make it stop. When I asked for a number where I could make a complaint, they gave me a po box in FLA! I am raising my daughters 2 children, and they need to be able to speak to their mother! In addition, my daughter is in very poor health, and the only way I can keep up with her condition is by these phone calls.
Does anybody know how to take action against these people?