MCI/Worldcom Long Distance

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Posted on
ARKANSAS -- When an MCI telemarketer calls to manipulate you into switching Long Distance Phone Companies - Get ready for a pack of lies. Recently an MCI Rep called and claimed he was "looking at our account with AT&T" and that he could save us more money and "blah blah blah." They are very convincing as you hear the pecking of a computer keyboard in the background - as if they're hacking into private records of other phone companies, Yeah Right!! Unaware of this tactic, and slightly flustered by the pushy approach of this trained liar, we made the switch. Within several hours of the original scam call, we contacted MCI to undo the switch. Even if you have a persons name, it's impossible to contact them again - they are faceless in a maze of nation-wide call centers. The CSR we did talk to admitted that the telemarketer's call seemed misleading. She claimed we would not be billed for the ordeal - more lies! Several weeks later we got a bill from MCI without making a single call with them. Our local phone bill had a $10 fee to switch to MCI and a $10 fee to switch back to AT&T - both fees that MCI claimed we would not be charged! MCI's compensation was to send us a voucher for credit on our next long distance bill with a company we no longer have service with.
The small print on the back of the voucher says that when you sign your name to use the said credit voucher, you agree to switch to MCI.
We will never do business with MCI again - the entire marketing masquerade reeks with a foul smell of dirty rotten bad business.
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Anonymous on 10/30/2003:
MCI SCAM! Let the buyer be doubly aware!!MCI is luring hapless consumers to their struggling service with pie-in-the-sky offers of a so-called telecommunications service called the Neighborhood(tm). Well, Mr Rogers would be shocked and appalled at their misrepresentation of sevices and technical expertise.
Promised is a phenomenal sumptious offering of fixed rate telephony -unlimited local and long distance calls , voice mail, 3 way calling , caller ID etc all for the low low price of $49.99 per month. What they don't tell you is that you won't get these service goodies for whom know's how long , that their robotic Prozaced consumer service representative and any 'supervisor' that you get ,will listen patiently to your complaints of missing unconnected service whilst giving you no guarantee of connection date/time ,no real explanation of why after 30 days none of the 'promised services where put into the works order you made over 30 days ago!
After 6 phone calls and promises of service connection -I'm going back to SBC/Ameritech. Price may be higher -but when you put in an order you can be sure you'll get it promptly!
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Trying To Cancel Long Distance
Posted by on
LAS VEGAS, NEVADA -- I called on August 6, to cancel my long distance, well they didn't cancel and they are blaming my new provider for the problem. They didn't tell me that my new provider wasn't picking up my calls, so they are now charging me by the minute. My bill was over $65.00 For 19 days. I hope I never have to do business with them again. They have been giving me the run around for almost 3 months.

I am done can't get anywhere with this people. Don't use MCI if you can help it.

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Suusan B. on 10/16/2007:
Did you contact your actual carrier to change your long distance pick away from MCI and over to whomever you selected to carry your long distance calls? Sounds to me like this didn't happen and your only cancelled your MCI calling plan which will default you minutes to the highest rate.
greensprout on 10/17/2007:
when I got embarq for my new carrier,the first thing I did was get my new service everything long distance and local service,they told me it would take about one week for it to go through.then I canceled mci,I have confirmation no.for both I am having to pay mci and embarq for long distance,so who do you think is losing here.
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Posted by on
ROANOKE, VIRGINIA -- APPROXIMATELY 2 YEARS AGO, I refused to pay the entire amount of a long distance bill due to the following reasons:
1) they deceived and mislead me by telling me that the base rate would not increase but the rate did increase within 4 months while yet they offered the lower rate to new customers.
2) they continued to add monthly charges even after I told them to cancel the service and also they also had a block on my telephone during their additional monthly charge. I saved all of their and my correspondence concerning the matter. I ask them to take me to court but they chose to harass me for months on end with automated telephone calls. they turned it over to 3 different collection agencies who continued to harass, finally, it appeared on my credit report, it was there were I disputed the charge and it was taken off. Now after that, MCI started to harass me again, with automated messages to give them my new cc card number. In other words, it is my opinion that MCI and their arrorgance are much worse than those 1000's of persons in prisons who committed burglary and robbery. The amount was only appx. 55 to start, but multiply that by 1000's and 1000's of customers they have and it amounts to millions, perhaps billions.
Again, this matter has been resolved by credit investigation and BUT MCI CONTINUES TO ATTACK AND HARASS PEOPLE AND I AM SURE THAT I AM NOT THE ONLY ONE.

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Suzanne on 09/28/2004:
I don't know how much it will help, but you should register your complaint with the public utilities commission. They keep tabs of complaints, and can fine these companies.
YourWorstNightmare on 01/18/2005:
just a question: when you called to let the company know the problem (you DID call them, right?) did you give them the time to EXPLAIN the reason they were unable to cancel your account, and did you politely request that they rerate the bill to what you were expecting to pay? (believe me or not, but the person answering the phone is NOT the person who messed up your order/account/whatever, they DON'T need to be yelled at or given attitude and if people would let them speak for a moment before demanding something then hanging up, they just MAY be able to fix your problem to even YOUR satisfaction--though waiting as long as you have WILL be a detriment to your case)
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Overcharging claiming no Int plan initiated.
Posted on
CORDOVA, TENNESSEE -- MCI is the worst long distance carrier I have
ever dealt with. The customer reps are incompetent when it comes to implementing requested services and rude when it comes to
dealing with customers. Since their seems
to be a merger in progress with Sprint I would not recommend either of these companies.
Good luck Sprint customers.
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