MICHIGAN -- Background: I am a former MCI customer who quit the company two years ago. The company was unable to provide me with new service when I moved a mile away. I gave them three months notice and, on moving day, discovered they had not connected the line or tried to. I gave them some time to complete this but they failed and I have used AT&T since then.
Six weeks ago, I began receiving "Welcome to the Neighborhood" letters. I ignored the first, then called MCI customer service. I told the representative that I didn't want MCI service, hadn't asked for it, considered this fraud, and expected them to cease and desist. He promised -- from his perch in Manila, The Philippines -- to have a manager call me. That didn't happen. Yesterday, I received a bill from MCI for $70 and change. I feel they owe me at least $70 for distress and lost time trying to deal with their broken promises, lies, and current slamming scam.
TEXAS -- I fractured my leg and had surgery in November 2006. Before my surgery I paid my phone bill and thought I was paying for both the November and December bill. I went out of town for Christmas and New Year and when I returned I had a Suspension Warning letter from MCI. I called MCI and paid the bill in full before the service was terminated. I explained my situation to the MCI representative and he told me the payment was posted and I had a zero balance.
Within two hours of my payment my phone service was cut off by MCI. Using my cell phone I called them back and was told even though I had a zero balance the account was not paid until after the suspension order was placed and I needed to wait 24 to 48 hours before the service was reinstated. The next day I called them back and this time the representative told me the payment was not posted on the day I actually made it and I'd have to wait another 24 to 48 hours for service to be restored. It's now been three days and I don't have phone service even though I paid the bill in full before the phone was turned off.
CHICAGO, ILLINOIS -- Until now I had never had a problem with MCI. After getting fed up with my exorbitant long distance charges I switched over a couple of years ago and saw a big difference in my bill. Unfortunately, things have not gone so smoothly ever since I moved back on April 30th and attempted to get my service switched to my new address. MCI told me it would take up to three weeks to get the service switched over. I figured that was just to cover their bases and it would really be completed much sooner, but as it turns out right now I would be ecstatic with such an uber fast hook up.
My first request for the order, as they call it, was cancelled without my knowledge because there was no such address. Apparently, even though I spelled out the street name for the English-as-a-second-language "service" agent C-U-Y-L-E-R, two weeks went by and I received, ironically, a bill sent to a "Tyler" Ave. You know if the US Mail can locate you easier than MCI can, they must have big troubles. I also found it odd that I was being billed for service that I didn't even have yet. I guess the billing department and the service department just don't communicate with one another or, like me, they're still waiting for their own phone service to be installed.
So, anyway, my service was cancelled because the agent couldn't spell and I had to start all over again - clock resetting another 3 weeks. Luckily, the second time I was quick on the follow-up. I called MCI, from work as usual, and asked how my second order was going. It wasn't. It was cancelled again. Turns out even though the original agent swore up and down I could keep my old phone number (which really didn't matter to me). This was not the case and the order was cancelled by MCI without them proactively informing me once again.
Since then I've been given a new phone number at the placement of my third order for service and so far it's been an additional two weeks and I still have no phone service. I just wrote them another email saying that, by my calculations, their deadline for installation on this third order should be no later than next Thursday. Most likely they'll stretch the wait to this date, but I've already informed them if they go beyond this date they're obviously not interested in keeping my business and I'll simply find a real service provider.
No matter what, though, I simply can't get over that in the year 2005, in such an advanced technological country as ours, a company like MCI keeps me waiting 5 weeks and counting for phone service. My friends in Russia all ask basically, "why the ** long wait?" It's funny. But it's also really sad too. Get it together MCI!!!
This past July I was tricked into signing up for MCI service, being told that the service would be the same, only cost less per month, and that I would have the first 30 days free. Also they would reconnect me to Qwest if I was dissatisfied. After 2 days of "service" I had to call to cancel, because their "service" was nothing like what was promised. They said it would take 5 or 6 days to disconnect me. They refused to reconnect me with Qwest and I had to crawl back to get my former service again. At least Qwest was nice about it.
Meanwhile, MCI has been calling and harassing me over a bill they sent for $74 for 2 days of worthless service on a 30 day free trial. They said I had not sent in the 30 day free certificate. Kind of hard to do, since I received it AFTER they disconnected me. Now they are threatening to turn me over to a collection agency and ruin my perfect credit in order to squeeze free money out of me. I have complained to the FCC, the Corporation Commission, the Better Business Bureau and my local Congressman. I hope somebody responds before MCI screws up my credit. I blow my cork every time one of those nasty foreign operators gives me a hard time. I refuse to send those thieving scam artists one dime. Has anyone else been hit like this?
BARRINGTON, RHODE ISLAND -- I am writing to protest the scandalous behavior of MCI WorldCom Wireless. In the early part of last year Worldcom mailed, unsolicited, 2 cell phones, to my home address. I duly opened the package, discovered what Worldcom had done, spoke with Worldcom representatives on the phone, and on their advice returned the unwanted phones using the pre-paid envelope.
Subsequently I dismissed the matter as a scam from an unsavory company and vowed never to do business with WorldCom again (at the time I was a MCI customer). A few months later, I received a bill for a $240 cancellation fee despite having never requested or used the service. Although I repeatedly tried to resolve this matter with service representatives Worldcom continued to press for payment.
Recently, after a long period of no communications, I have been contacted by debt collectors. This is infuriating! I can never reach anyone at Worldcom. No communication is ever answered. Worldcom has absolutely no right to bill me, and I cannot seem to get the matter resolved. I expect Worldcom to consult their records, admit in writing that I never requested the service, admit this was an unethical business practice, and STOP TRYING TO COLLECT THE MONEY. Please respond within 10 working days. I appreciate your attention to this matter. I await your response.
ARIZONA -- I had written about MCI trying to scam me out of $74 for 2 or 3 days of new service on a one month free deal that was not what I was told it would be and their continuous harassment and threats to ruin my credit over it when I would not pay for it. I contacted the FCC, the AZ Corporation Commission, the Better Business Bureau and my Congressman. Today I got a call from MCI. They were responding to the FCC complaint and promised to drop the whole mess. It pays to persevere. Don't let them pull you around by the nose, people. Fight back.