MCI/Worldcom - Page 2

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Customer Service Department can NEVER HELP
Posted by on
At least once a month Globeltel which used to be MCI, bills me incorrectly. On several occasions I speak to customer care who is extremely rude and always interrupts with hearing everything I have to say. They have taken my money and put it on whatever account they want, either the prepaid account or regular billing account. I have asked them several times to remove my prepaid account and they tell me that they will and simply do not. They are constantly hanging up on me and telling me not to yell at them when I am not. I can NEVER speak to a manager or a boss either. I spend 600 dollars monthly and there is simply nothing I feel I can do because I have no other choice but to use this phone company.

However, we can all write our congressmen and make him aware of this problem. The customer care headquarters is in El Salvador.
     
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jktshff1 on 2007-09-04:
write letters..it's cheaper
toodammadd on 2007-09-07:
I COMPLETELY UNDERSTAND EVERYTHING YOUR GOING THROUGH AND IT DOESN'T MAKE ANY SENSE THAT WE THE CONSUMERS SPENDS ALL THIS MONEY WITH THIS COMPANY AND THERES NO ONE WHO CAN HELP US FROM LOSING OUT ON SPENDIG TIME TALKING TO OUR LOVE ONES. THIS COMPANY IS FULL OF S**T AND IT REALLY STINKS
jktshff1 on 2007-09-07:
tdm...quit hollering (turn off the caps) didn't work in your other posts and won't help now.
it is the inmate's responsibility. That is who you should be po'd at. They are one's causing you all the grief, money etc. not the company you have to used to speak with your "loved one".
The taxpayers are already paying for housing, medical, retraining, rehab, food, housing, etc for your "loved one".
Go complain to the inmate or someone who cares.
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Correctional Billing
Posted by on
ST. LOUIS, MISSOURI -- On February 29, 2007, I received an automatic message from MCI Correctional Billing stating that I had a $25.00 balance. The limit is $100.00 a month. My son called on 2/21/07 and 2/28/07. I called MCI Correctional Billing and was told that there was a $56.00 balance. The customer service rep told me that I received 2 phone calls on 2/21/07, two connected call on that date. My son is in Georgia. I was not home until about 9:30 p.m and the caller ID showed that he had attempted to call. Finally, we connected at 10:00 p.m. I am being charged for a connection that never took place. There was only one connection.

The price of these phone calls is a rip-off. $3.95 cent to connect a call and $.89 cent per minute. If the recorded call had one set of information why did the customer rep have another set of infommation. The limit is $100.00 but my last bill was $146.00. We had to pay lawyers, bail bond and everyone else who had their hand out. Now, we have to pay MCI a large some to communicate with a love one.
     
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Anonymous on 2007-02-28:
I don't understand what you are saying. Is he in the state of Georgia, USA? Or Georgia as in Russia?
*Brenda* on 2007-02-28:
You have to pay MCI a large sum because of what your loved one did. That's his fault and only his fault, not MCI's.
yoke on 2007-03-01:
You had to pay the lawyer, bondsman and everyone else with their hand out because of your loved one. Can't blame anyone else for that.
Erie on 2007-05-16:
Well I know exactly what you are going through, it is not the right of a phone company to capitalize on a family crisis. It could be anyone of you sitting there one day. A drunk driver in a BMW hit my car and attempted to get away. I'm sure that the well to do business man did not intend ongoing to jail that night. Sometimes things happen...
tjstar on 2007-05-27:
Your message is right on point. I have had the same problems. I want to do something about this terrible company. I started a group on Yahoo to complain about MCI departement of corrections. It's called MCIdepartementofcorrectionssucks.com. I am also trying to get all negative comments about them in a big pile to complain to them directly.
ever_rep on 2007-06-13:
nag nag nag... that all you people do
marcusnchas on 2007-07-20:
yes are love ones did do something wrong so what your saying is we should pay also I am sorry that is the dumnest thing I ever heard of my children's father is in prison even knowing who much mci is riping us off I pay it for the sake of my children just so they can talk to there dad they didn't do anything wrong so why punish them. I just hate when people love to judge and put people down thinging well that what they get the good lord knows I don't wish this burden on anyone to have a love one in prison or jail but I would love for they people that make stupid negitive comments like above would get alittle taste of what we go threw and then see what they have to say god bless all the parents, children, spouse and any other family member that has a love one that's locked up
Anonymous on 2007-07-20:
I disagree with you all! It is MCI's fault because to say any different is to condone a criminal offence such as they are committing!
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Does anyone at MCI care
Posted by on
CLEARWATER, FLORIDA -- My son is in prison (I refuse to call them correctional facilities). I recently changed my telephone service provider and was informed I had to set an account up directly with MCI. I keep faxing them the info they need but they can not read it. They say supervisors don't take calls. If I want to complain I have to write to a PO box in FL! And it gets better. The VA. Dept of corrections informed me that due to security issues, The Utility Commission has no authority over this part of MCI so they can do WHATEVER they want. SECURITY! How does my son calling me collect effect SECURITY! THIS IS ONE OF THE BIGGEST SCAMS I HAVE EVER SEEN>
     
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Sparticus on 2006-12-21:
I'm pretty sure those collect calls are monitored (or they should be). So that said, there is probably only a handful of providers prisons work with to help monitor these calls, etc. It is an unfortunate but necessary side-effect of the prison system. Inmates lose a lot of rights when they pass through those doors. I'm guessing they don't put a high priority on customer service in that department... Best you can do is just be persistent.
Anonymous on 2006-12-21:
Diamond Girl; you got it, it is a scam and there is nothing we can do about it, why. Because it is a money making scam that people will fall for under the pretence that your son is a criminal and has no rights. Funny it has nothing to do with you son or another criminal it’s just a way of making and controlling money. Sorry about your dilemma but that is the way this country is headed control the people and do what ever they want. A criminal running a criminal system, which just happens to house criminals.
HaroldSays on 2006-12-21:
Diamond Girl call 800-677-6580 and speak with someone at that number. Be sure to get their name when you talk with them. Get the name of a person to fax your information to. Refax your information then to 800-825-4525 attention that person. If you do not get results let me know. As far as the supervisors issue if there are not enough supervisors to handle your call immediately they will get back to you within 24 to 48 hours. I have contacts in the executive offices so let me know if you get stonewalled and I will help you if you want me to. Best to you and your son. Harold from HaroldSays
nomoredrama on 2006-12-26:
Well here's a good one, I tried to pay my mci bill with my mother's atn card, after I deposited the money into her account and to my surprise the payment was declined because it is not the same name and billing address that is on the telephone billing. Which my mother has made payment's before so I can't see what the big deal is now...as long as the bill is getting paid they should be happy.
utahgirl on 2006-12-27:
I likewise have a son in a "correction facility" and I despise working with MCI. The cost is outrageous, and the service is terrible. He is in Nevada, and when we lived in Nevada a 30-minute call was in the $6 or $7 price range. Then we moved to Utah, a mere 300 miles away, and the same call for the same length of time is about $35. That is ridiculous, and it makes it impossible for us to talk to each other more than once a month, which is hard since we can't go visit him now more than once every few years. The phones at the prison are in poor condition, which isn't MCI's fault, but sometimes he has to call me back on a different phone, which costs another huge fee. Thanks for letting me vent. I don't think there's much we can do about it. AARRGGHH!!!
saivory on 2007-04-25:
I'm a little late jumping on this band wagon however I am expierncing an identical situation with my 16 yr old son in California Youth Authority. I have faxed repeatly my phone bill for address verification and the customer dept there (MCI) are lazy or just can't read. My bills top portion shows the day my account was created in 11/05 and if they continued to read on they would see the billing cycle date is current. so they tells my my bill is past 45 days old and it is unacceptable to fax a currwnt bill. and no they will not put a supervisor on the phone and yes it is true that you have write to a PO Box in Fl. Something needs to be done about this. We are taxpayers and we should have a say so about who the state selects to do the correctional billing. I read an article that MCI kicks the state back 33% or 44% of the calls. So unless enough people complain MCI and the state will have it there way.
honeysbunny on 2007-05-03:
I had the same issues when I first set up my account, the first week they said "oh just fax us this and in 3 days it will be set up" 4 days later nothing. When I called they said they didn't get my fax, so I made 40 photo copies of my phone bill and my id at the top and I faxed it over 40 times. I called the next day, and amazingly they got my fax!! I was all set up the next day. All I can say is persistent and keep in phone contact so they can get off their butts and get it taken care of.
tjstar on 2007-05-27:
I don't think anyone does care in this departement. I guess they figure you should be treated like a criminal too? Despite that, isn't that why people go to prison to learn from their mistakes and start a new life. The whole principle here is MCI's lack of professionalism, no customer service, over charges which all adds up to suffering to the subscriber. We are already paying for the phone why do we have to pay with our time. That is wrong!! Please make comments and blogs on the Yahoo group I started MCIdepartementofcorrectionssucks.com, it will help if we all band together. Numbers do mean something. I am collecting everybodies complaints to put forth action.

Thanks for your help and comments,
TJstar
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CUSTOMER SERVICE
Posted by on
NEW YORK -- I HAVE MCI CORRECTIONAL AND WHEN YOU NEED TO SPEAK TO CUSTOMER SERVICE REP YOU ARE PUT ON HOLD FOR OVER AN HOUR. THIS IS NOT A FALSE STATEMENT, IN ONE DAY I SPENT OVER THREE HOURS TRYING TO PAY MY BILL. THE CUSTOMER REPS ARE NOT FROM THE USA THEY ARE FROM INDIA AND TODAY ONE FROM ARGINTINA. THEY DO NOT WANT TO PAY WAGES TO THE PEOPLE WHO PAY FOR THE SERVICE THEY WANT CHEAP LABOR AND DO NOT CARE ABOUT THERE CUSTOMERS. I HATE THERE SERVICE SO MUCH BUT THE USA GAVE THEM A CONTRACT WHERE ONLY MCI HANDLES ANY CALLS MADE TO CORRECTIONAL INSTITUTES.
     
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tjstar on 2007-05-27:
You are right the reps are very rude. They dismiss your concerns and hang up on you. I have been hung up on three times because they did not want to resolve a problem I had. I am trying to do something about their terrible service like get all the complaints together, I started a Yahoo group to do that it is departementofcorrectionssucks.com, if you could post a comment or blog and we can try and fix this.
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Frauds MOST Unethical Company in USA
Posted by on
CHICAGO, ILLINOIS -- MCI called to get me to switch my local service from SBC. Told me 27.95 unlimited local calling. I asked is that all the Chicago area codes ....twice. Yes, they said ....twice just like what you have at SBC...nothing will be different just $15.00 less than SBC. Believing this was an honest company (should have thought about World Com here folks). I switched...phone bill $232.00!!! Charged toll calls for every call I made in my LOCAL area. Called customer service, on hold 37 minutes, and were they RUDE...one actually laughed at me for being such a dope. Right now I am held hostage (can't use phone every call is a toll) until I am back at SBC (which by the way offered me REAL unlimited local calls and unlimited long distance too anywhere in USA for...$46.95). I have been advised to complain to FCC and my States Attorney which I am doing first thing Monday morning. This company is criminal in my mind. BEWARE DO NOT SIGN UP WITH MCI or fall for the scam about their "Neighborhood Plan". They will say anything and lie to get you to switch!
     
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Roger&Out on 2004-05-01:
Of course they're crooks! That's why they just came out of bankruptcy. They have been heavily fined for this type of thing before. Mainly for slamming. Contact every agency you can!! They will be laying off 4,000 more employees at the end of the month, mainly in sales. I'm sure that there are a lot of employees in sales that will do anything to get their numbers up right now. Not that they haven't done it all along
dumpebay.com on 2004-05-02:
Check out www.presidentkerry.biz if you want cheap phone calls...
queenkim on 2004-07-10:
TELEPHONE SERVICES GET MORE AND MORE COMPLICATED EVERY DAY. IT DOES NOT MAKE IT EASY FOR AN OUTBOUND/INBOUND LOCAL SALES REP. LIKE MYSELF TO CALL CUSTOMERS AFTER MCI HAS GOTTEN TO THEM AND TRY AND OFFER THEM ATT LOCAL AND LD SERVICES. TO TELL YOU THE TRUTH FROM WHAT I CAN TELL IT SEEMS THAT ALL OF THE CALLS THAT YOU MAKE ARE TOLL CALLS. SBC WHICH IN IL. USED TO BE AMERITECH WAS THE MOST CONFUSING STATE WHEN IT CAME TO TOLL RATES CAUSE IT WAS ONE RATE FOR 0-8 MILES AND ANOTHER FOR 8-12 MILES AND SO ON. JUST SO YOU KNOW ATT OFFERS ONE RATE LOCAL WITH WITH 3 FEATURES THAT IS UNLIMITED FOR YOUR WHOLE STATE OF IL NO RESTRICTIONS FOR ONLY $35.99 MONTHLY. BUT IF YOU DO NOT CALL ALL OF THAT AREA AND YOU ONLY NEED TOLL CALLS YOU CAN HAVE UNLIMITED LOCAL AND TOLL FOR ONLY 29.95 PER MONTH BUT YOU WOULD NOT GET ANY FEATURES. DO NOT BE AFRAID TO CHECK OTHER COMPANIES FOR BETTER RATES.
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SLAMMED
Posted by on
PETERSBURG, ILLINOIS -- I recently received a bill from MCI for long distance service. I called MCI Customer Service twice. I got different answers each time for why this happened. I do not have MCI as a carrier nor do I want them. After many, many phone calls I found that I have been slammed on both local service and long distance service. It took several calls and much time to get it straightened out.

To help me avoid having this happen again (and for others who have experienced being slammed, I would like the following:

I would like to find an address for a customer protection agency that will investigate the ongoing slamming done by MCI.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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Block On Phone Lines From Correctional Institution
Posted by on
BATON ROUGE, LOUISIANA -- I am sick of MCI putting block on my phone line when they are no longer the long distance provider for correctional inst. I think it is very unfair for them to do this.

I have only a local service with MCI and yet when the block is place it's only on the calls coming from the correctional inst. Not my local calls. How are they able to do this?

It is very unfair what MCI does and they should be stop...

     
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Anonymous on 2007-11-07:
Did you bother to ask MCI why they placed a block on the calls?
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customer service, my eye!
Posted by on
ILLINOIS -- I used to be a very satisfied and loyal MCI customer. I am now very disappointed and frustrated. I moved recently and had a very hard time moving my phone service. After 2 months of hassle and over $300 in cell phone charges from being on hold for hours trying to resolve the issue, they will not rectify the situation. They do not care about customer loyalty or satisfaction at all! Don't be tempted by their empty promises, they don't deliver and you'll be holding for most of your day!
     
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Anonymous on 2005-09-22:
Why would you try to resolve any issues using a cell phone? Wait is the name of the game. They want you to get tired of holding on the line and hang up.
Dr. Jeecheroo on 2005-09-22:
I'm surprised you even considered MCI/Worldcom, seeing how they're guilty of fradulant actions.
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join class action lawsuit
Posted by on
This is one of the most deceptive phone companies that I've encountered. The take forever to hook you up, tell you that you have services they don't offer in your area. When you call to complain, they can't give out last names of customer service people so that you can't track your call. They tell you that a supervisor will call, who you know won't. Take your money and then tell you tough. They can't help you. I am willing to be a part of a class action suit that removes this company from doing business.The company and their stock holders deserve the worst.
     
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YourWorstNightmare on 2005-01-18:
let's just start w/ONE thing...do you REALLY think that a large corporation can't track their CSR's???? And, frankly, it's really dumb to give your FIRST and LAST names to someone who is already angry at you...would YOU give YOUR information to someone who called YOU complaining about something YOU didn't do and frankly sounded like a raving lunatic ('cause that's whay 99% of callers calling into ANY call centre sound like). Anyway...hope you're not one of the customers that got my co-worker's last name and STALKED her for 6 months...HAVE A GREAT DAY!!!!
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MCI's Network Access Surcharge??
Posted by on
TX -- STOP CRAMMING my phone bill with SUPURBULOUS FEES!!!!

We want a residential, LOCAL ONLY phone line for our home. But I do not want to be charged for a bunch of uniquely named "fees"!!!!

For example, "Network Access Surcharge" from MCI, I thought we were part of "The Neighborhood built by MCI" not NETWORK!!! (I'm part of a network now??!!?)
MCI couldn't tell me what that charge was for except, "Everyone is charged that." SO??!!!
We only have local service, but there is an entire section dedicated to "MCI Long Distance Service." I DO NOT HAVE or want LONG DISTANCE SERVICE!!!!!! BUT I STILL HAVE TO PAY??? WHY????!!!!

I'm sick of hearing, seeing, discovering, all these little extra charges and fees that keep popping up on my billing statements!
Whatever they want to call the charges, it still adds up to more money out of our pockets and more into theirs.

WE WERE NEVER TOLD THAT WE WOULD BE CHARGED FOR NETWORK ACCESS!!!

When will these profitable lies stop?
     
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Roger&Out on 2004-05-27:
MCI has been famous for this for years & years! Their bills have always been impossible to decipher. I don't recommend supporting a company that was built on greed & corruption, sent tens of thousands out the door (pensions gone!), collected billions while hiding under bankruptcy, and came back smelling like a rose. Basically unscathed considering all the personal & economical damage that they caused. But the Feds will make darn sure that Martha Stewart hangs!
meow001 on 2004-11-30:
Very late but if anyone is curious

Network acces surcharge is charged by all phone companies that do not own the lines in your area (mci is what is called a clec and does not own any of the lines in the us) MCI is charged this so they can sends the other companies tech out without having to have the cust pay for it because they do..So of course they put it as a "surcharge" on the bill to charge the cust's for outside wiring if it's ever needed so they don't have to pay what they have to pay the other companies techs.

You were probably being billed for ld due ot that you had a plan that included ld..Unless you get long distance completely blocked out they are going to still charge you for it.
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