BENSALEM, PENNSYLVANIA -- I am an extremely upset and disappointed customer. My husband and I purchased our very first bedroom set for our home on November 12th I believe. We purchased our furniture from the Mealey's store in Bensalem, PA. The sales associate was extremely kind and he was truly the only reason why we bought the furniture because he went out of his way to make sure we were happy. After we picked our furniture out Joe "the associate" brought us over to the office to do paperwork and this is where our HORRIBLE EXPERIENCE begins.
This secretary was outrageously rude she had a phone call come in while we were waiting to be taken care of. During her phone call she was pretty much mocking the customer. After she did not know how to contain her frustration and carried it into us checking out. My husband and I chose to ignore the very rude behavior. We set a date for delivery and a few days after we had left the store for the FIRST TIME we received a phone call that our mattress was no longer being manufactured and is no longer available (we were not told this upon purchase). The store wanted us to come in to pick a new mattress that would be delivered with our set.
However, we received an immediate phone call back stating they found the same mattress but it was in a different warehouse. On the day of delivery, the men who brought our furniture in were extremely unprofessional asking us to use our bathroom and not even washing their hands before unloading our furniture. We noticed that the box spring was damaged as well as the inside of two of the dresser drawers. Then we asked where is the chest and our mattress. The men had no idea what we were talking about and still expected us to sign the paperwork. They rushed right out, left our door and gate wide open without the courtesy of closing it.
My husband immediately called the store and they claimed the reason why our chest did not come was due to it being OUT OF STOCK which they once again did not tell us upon purchase. Also the mattress we were supposed to received was damage at the warehouse and they could not deliver it so the store asked us to come in and pick out another mattress AGAIN! AS you can imagine my husband and I extremely frustrated at this point did pick out another mattress but the only mattress that we liked that had similar comfort was more expensive.
The store manager said she would speak with the GM about matching the price for our inconvenience and we were supposed to receive a phone call the next day. 6 DAYS LATER, my husband had to go into the store after his long hard night of work managing a casino and find out what was going on. Adding insult to Injury we were only offered a $250$ coupon for our troubles.
At this point all we are asking is to please have someone exchange our BROKEN DRESSER, deliver the chest and bring us a mattress that we choose to sleep on at no further cost. I personally called the corporate office to speak with a higher up to discuss my problems. I was told that someone would call me by the end of the day. 5 days later, I have still yet to receive a phone.
WARMINSTER, PENNSYLVANIA -- I am very disappointed with Mealey's and their customer service. This place is really going downhill. I don't know if they have new management or what is going on. My mother bought her furniture here in the past and so did my sister and I. I have even sent people to their store to buy furniture.
When I bought my furniture the salesperson who was very nice... talked me into a warranty which I really did not originally want. She said it was a great deal. Cost was $150 and if anything at all happens to furniture they will fix it and if they can not fix it they will replace it. She said if we did not use the warranty after 3 years then come into the store and they would have it on record and would give us a store credit for $150 which would have to be used towards a store purchase. Which was fine, seemed like a fair deal.
This past week we were thinking of buying a new dining room set and a big area rug. My husband said, "Go to Mealey's. We have a credit with them for $150 dollars for the Warranty on our furniture. I stopped in the store - and spoke to the help desk. I asked them how to get this credit for the $150. The girl took my name and address and then she looked in their system then proceeds to tell me they mailed me something... not sure what she was talking about. She said it was mailed in July of 2015. I told her I did not receive anything from Mealey's.
Only thing I do get sometimes is these scratch off coupons for a percentage off on sales. She said nothing she can do -- she claims this credit was mailed to me and basically she can not help it if I did not receive it. Then she tells me if would of came in 1 month earlier she would of gave me the credit for the Warranty. Which makes no sense.
This is my money and the store is just keeping it and now I am wondering if it is a scam. She said she can not give me the credit now because it expired. Well how would I have know it expires. I did not receive anything from them. I asked her if I could talk to the mgr and she said they are the only ones there and are the managers.
They were not helpful at all. They looked like they were annoyed with me. This is bad business practices. Mealey's you should be ashamed. This is my money and I was told when I purchased the furniture I would get it back in the form of a store credit. I was not informed that it expires either. I wonder if these warranties are a scam.
FAIRLESS HILLS, PENNSYLVANIA -- We went into Mealey's Furniture in Fairless Hills today, Sunday, February 5, 2017 to look for a twin sleeper sofa for our son's bedroom. The cost was $5000.00 and on sale for $2500.00, what in the world are they thinking when they priced this item. There was nothing special about this piece of furniture. I then looked at the rest of the furniture around this twin sleeper sofa and realized that all the furniture was overpriced as well. We have bought most of our furniture from Mealey's through the years and I am sad to say that we will not go back as long as the price structure remains this outrageous!!!
WARMINSTER, PENNSYLVANIA -- Do not buy from Mealey's Furniture or the parent company named Regency Furniture. I placed a big order this fall. Literally everything went wrong. First my saleswoman left or got fired. My order was ignored. I had to do the work of their employees and track my furniture down. Not even an apology. I was promised delivery in a few weeks. That came and went. Finally they called and said everything was in and set up my delivery time.
Later that same night another representative called and said that the first representative was wrong and that my purchase was on back order. They ignored my delivery instructions and had to come back to my house 3 times. How disgraceful is this! They even attempted to deliver broken up furniture. Their head buffoon is a man Neanderthal named Ed **. He makes no apologies for his incompetent staff or self. He even yells. I hope they all go out of business.
NEW JERSEY, NEW JERSEY -- Please don't buy from them. I am 65 and purchased three living room leather couches 14 months ago. Now the springs are going through the couch. I called and was told they only have a 12 month warranty. But I purchased the insurance. To get the insurance to respond, you must first go online and get forms they send to your email, then fill them out, then take pictures, which I don't know how to do, then wait ten days for a answer if they will come out.
It's a ripoff. Now I have to file a complaint with BBB and Attorney General's Office. This company is a fraud. So today I also contacted Action News in Philly. I need to expose this company. Taking out what I did and now stuck with nothing but a spring in butt isn't what I paid for. Lucky I still owe Wells Fargo who finance the furniture. I told them I ain't paying until they come out for service.
BENSALEM, PENNSYLVANIA -- Although I haven't contacted company for warranty, reclining sectional poorly made. Material pilling, starting to feel frame underneath, this occurred within one year. Just haven't had the time to contact yet. While I will not put down companies customer service I have to say from past experience and now the furniture is of poor quality. I also have Cape Cod like tables and the paint has chipped off. With my warranty I would have roughly 2200 to replace for free but looking at the furniture looks like I'm not going to get anything great. Rating is based on quality of furniture.
WHITEHALL, PENNSYLVANIA -- I wished there was negative scale for this business. Very bad customer service. I bought a bed, a nightstand, and a chest (worth few thousands dollars) from this store. These pieces were delivered with damages (scratches, indentations, defective drawer tracks). Contact its service department for repair. Repair technician came out to repair some of the damages 2 weeks after delivery. Still having other problem, I was told service department would contact us for next repairs.
After almost 3 weeks went by, no one called us. I called the service department again. One customer representative, Christine (not sure this is her real name) from service department (**) was very rude. She did not call back as promised. I talked with different representative. The issue was not documented by Christine. Another call (the 6 or 7th calls) to the department, I spoke to this Christine again, as rude as previous time; in the middle of discussion about the ongoing problem, she hung up in the middle of the conversation. Now more than 6 weeks from delivery, problems are still not fixed. I would not buy anything from this store again.
VALLEY FORGE, PENNSYLVANIA -- I bought a new sofa and love seat at Mealey's Furniture in valley forge. I noticed the right side was starting to move outward pulling the material with it. The furniture has not been abused. I called the store and got customer service and told them what was going on. They told me that it only covered the material. My warranty says an authorized technician will be dispatched to repair the damaged area.
I was going to buy a bedroom set from there, but I put that on hold for now. I'll see what happens with my sofa. I sent pictures of my sofa to them and I'm still waiting to hear from them. The store manager insisted we buy the 5 year warranty, in case something happens to my furniture, it will cover it. (SHOW ME!)
MOORESTOWN, NEW JERSEY -- After receiving a defective piece of furniture, I called customer service to get a replacement. I was told that the next night they would call by 9:30 pm to arrange for the replacement delivery. I called them at 7:49 pm to get an earlier response and was told I needed to wait until they called. They finally called at 8:56 pm and told me that the replacement would be delivered between 6:00 pm and 9:00 pm the next day. Being inconvenienced two nights in a row until 9:00 pm to accommodate Mealey's failure to deliver a non-defective piece of furniture prompted me to call Mealey's and speak to the manager.
I was told that she was finishing up paperwork for another sale and would call back in 5-10 minutes. At 6:45 pm, when she didn't call back after 30 minutes, I called and was told that the manager was "out to lunch" and would call back when she returned. When she finally returned my call an hour later, she was RUDE and inconsiderate and TOTALLY lacking in consideration for my wasted time and inconvenience. I would NOT recommend anyone purchase from Mealey's!
MAPLE SHADE, NEW JERSEY -- Had nothing but GREAT things to say about dealing with this store. Marc and Doug both fantastic and kind people.... They were very patient with me... as I couldn't decide what I wanted. Changed my mind several times but they remained kind and helpful. Great Experience.