BENSALEM, PENNSYLVANIA -- Although I haven't contacted company for warranty, reclining sectional poorly made. Material pilling, starting to feel frame underneath, this occurred within one year. Just haven't had the time to contact yet. While I will not put down companies customer service I have to say from past experience and now the furniture is of poor quality. I also have Cape Cod like tables and the paint has chipped off. With my warranty I would have roughly 2200 to replace for free but looking at the furniture looks like I'm not going to get anything great. Rating is based on quality of furniture.
WARMINSTER, PENNSYLVANIA -- I am very disappointed with Mealey's and their customer service. This place is really going downhill. I don't know if they have new management or what is going on. My mother bought her furniture here in the past and so did my sister and I. I have even sent people to their store to buy furniture.
When I bought my furniture the salesperson who was very nice... talked me into a warranty which I really did not originally want. She said it was a great deal. Cost was $150 and if anything at all happens to furniture they will fix it and if they can not fix it they will replace it. She said if we did not use the warranty after 3 years then come into the store and they would have it on record and would give us a store credit for $150 which would have to be used towards a store purchase. Which was fine, seemed like a fair deal.
This past week we were thinking of buying a new dining room set and a big area rug. My husband said, "Go to Mealey's. We have a credit with them for $150 dollars for the Warranty on our furniture. I stopped in the store - and spoke to the help desk. I asked them how to get this credit for the $150. The girl took my name and address and then she looked in their system then proceeds to tell me they mailed me something... not sure what she was talking about. She said it was mailed in July of 2015. I told her I did not receive anything from Mealey's.
Only thing I do get sometimes is these scratch off coupons for a percentage off on sales. She said nothing she can do -- she claims this credit was mailed to me and basically she can not help it if I did not receive it. Then she tells me if would of came in 1 month earlier she would of gave me the credit for the Warranty. Which makes no sense.
This is my money and the store is just keeping it and now I am wondering if it is a scam. She said she can not give me the credit now because it expired. Well how would I have know it expires. I did not receive anything from them. I asked her if I could talk to the mgr and she said they are the only ones there and are the managers.
They were not helpful at all. They looked like they were annoyed with me. This is bad business practices. Mealey's you should be ashamed. This is my money and I was told when I purchased the furniture I would get it back in the form of a store credit. I was not informed that it expires either. I wonder if these warranties are a scam.
NEW JERSEY, NEW JERSEY -- Please don't buy from them. I am 65 and purchased three living room leather couches 14 months ago. Now the springs are going through the couch. I called and was told they only have a 12 month warranty. But I purchased the insurance. To get the insurance to respond, you must first go online and get forms they send to your email, then fill them out, then take pictures, which I don't know how to do, then wait ten days for a answer if they will come out.
It's a ripoff. Now I have to file a complaint with BBB and Attorney General's Office. This company is a fraud. So today I also contacted Action News in Philly. I need to expose this company. Taking out what I did and now stuck with nothing but a spring in butt isn't what I paid for. Lucky I still owe Wells Fargo who finance the furniture. I told them I ain't paying until they come out for service.
WHITEHALL, PENNSYLVANIA -- I wished there was negative scale for this business. Very bad customer service. I bought a bed, a nightstand, and a chest (worth few thousands dollars) from this store. These pieces were delivered with damages (scratches, indentations, defective drawer tracks). Contact its service department for repair. Repair technician came out to repair some of the damages 2 weeks after delivery. Still having other problem, I was told service department would contact us for next repairs.
After almost 3 weeks went by, no one called us. I called the service department again. One customer representative, Christine (not sure this is her real name) from service department (**) was very rude. She did not call back as promised. I talked with different representative. The issue was not documented by Christine. Another call (the 6 or 7th calls) to the department, I spoke to this Christine again, as rude as previous time; in the middle of discussion about the ongoing problem, she hung up in the middle of the conversation. Now more than 6 weeks from delivery, problems are still not fixed. I would not buy anything from this store again.
MAPLE SHADE, NEW JERSEY -- I can't say enough good about Mealey's Furniture's Customer Service Department. My new Flexsteel furniture arrived in January and I love it. One of the cushions had a slight flaw in the fabric that looked like a perfect square when it arrived. I called Mealey's and they immediately sent out a replacement with no questions asked. When the furniture was delivered, I noticed the bottom of the sofa looked slightly different than the chair and loveseat, but I thought it was supposed to be that way. It has nail head trim and in the exact center of the sofa bottom it had about a 5" piece that was lower than the rest.
Several month's later, I was on their website showing someone the set I bought and I noticed the sofa should have looked the same as the other pieces. I called Mealey's around April and they sent someone out within a couple of days and the center slat board had come loose during delivery. The repairman fixed it by securing it with screws and said he was going to replace the entire bottom piece because the fabric was stretched from being pulled. He said he was going to have the parts sent to my house and after I receive them to call Mealey's and they would return to finish the job.
I expected the order to take at least 6 weeks to receive and that was fine. I knew the parts were way overdue, but wasn't concerned as it has been a busy summer for us. I really should have called them when I never received the parts, but it wasn't a pressing problem.
I got a call from Christine in Customer Service this morning, and she was cleaning out her emails and noticed it was not closed out. She said this is ridiculous and said she was going to send out a brand new sofa to me. It had been too long and they want their customers to be happy. My sofa that I have been using for the last 8 month's will be picked up in a couple of days with a brand new one to replace it, no hassles...
Needless to say, I have never seen customer service as good as Mealey's anywhere. No fighting for them to do the right thing and they couldn't be nicer. What good is a major purchase if there is no warranty or customer support? Mealey's has won me over as a customer for life... I would recommend their stores to anyone looking for the total package.
VALLEY FORGE, PENNSYLVANIA -- I bought a new sofa and love seat at Mealey's Furniture in valley forge. I noticed the right side was starting to move outward pulling the material with it. The furniture has not been abused. I called the store and got customer service and told them what was going on. They told me that it only covered the material. My warranty says an authorized technician will be dispatched to repair the damaged area.
I was going to buy a bedroom set from there, but I put that on hold for now. I'll see what happens with my sofa. I sent pictures of my sofa to them and I'm still waiting to hear from them. The store manager insisted we buy the 5 year warranty, in case something happens to my furniture, it will cover it. (SHOW ME!)
MOORESTOWN, NEW JERSEY -- After receiving a defective piece of furniture, I called customer service to get a replacement. I was told that the next night they would call by 9:30 pm to arrange for the replacement delivery. I called them at 7:49 pm to get an earlier response and was told I needed to wait until they called. They finally called at 8:56 pm and told me that the replacement would be delivered between 6:00 pm and 9:00 pm the next day. Being inconvenienced two nights in a row until 9:00 pm to accommodate Mealey's failure to deliver a non-defective piece of furniture prompted me to call Mealey's and speak to the manager.
I was told that she was finishing up paperwork for another sale and would call back in 5-10 minutes. At 6:45 pm, when she didn't call back after 30 minutes, I called and was told that the manager was "out to lunch" and would call back when she returned. When she finally returned my call an hour later, she was RUDE and inconsiderate and TOTALLY lacking in consideration for my wasted time and inconvenience. I would NOT recommend anyone purchase from Mealey's!
MOORESTOWN, NEW JERSEY -- I bought a sectional sofa from this store on 8/2/1013. I paid close to $3500.00 for the sofa. I am the only person on this sofa unless guests come over. The cushion where I sit has flattened.The fabric on the sofa has wrinkled over. I called the store in Moorestown and I was encouraged to not sit in the same spot. Because I would flatten the sofa. Umm really? It has only been 8 months!
Save yourself time and money. Do not buy garbage furniture. I am out my money and have an appointment for a service tech to come and look at my flattened cushion and frame that has sagging fabric. The service representative though I could install some kind of seating support. This sofa is only 8 months old! Don't buy their junk spend your money elsewhere. I wish I could post the picture here. You might as well go to Goodwill or something, you probably could find a better sofa.
MAPLE SHADE, NEW JERSEY -- Had nothing but GREAT things to say about dealing with this store. Marc and Doug both fantastic and kind people.... They were very patient with me... as I couldn't decide what I wanted. Changed my mind several times but they remained kind and helpful. Great Experience.
MAPLESHADE, NEW JERSEY -- Hello, I went to Mealeys to buy furniture, was feeling a bit overwhelmed, need everything. Well, my sales lady was nice to start but then it became horrible, she was actually yelling--" Debbie where are you?" I was walking around so undecided, because budget and quality are a must. We just built a dog rescue/home in a beautiful area on 33acres and it is very large open concept, so need big furniture, it has taken 6 yrs.
Due to bad builder so stress is high. I found a couple of sectionals and asked questions, yet still needed to keep looking around store. I want to be sure, every penny counts because we do not ask for nor receive any donations, we do this for the love of these abused animals. I then felt uncomfortable when I saw a couple of sales people staring at me and my saleswoman with them. I felt like I was taking too much of her time even though I told her I will let her know when I was ready. It got bad. It was supposed to be 43% off, sectional was sale priced at 1137.00. The other was at front of store sale 1,800.00. She was still yelling, "Debbie where did you go?"
It was crazy, all sales people were staring and whispering, she came over and started to write it up. I said "I am not sure", it was near closing, at that point I felt sick about whole experience. I came back, not knowing or was not told sale was ending to find the sofas were not 43% off, the reg prices were on and that upset me. I wanted and needed so much. I wanted a light, paintings, we need everything. I felt how can I go in there again and ever buy or refer them? Dishonesty! I Go home call, now she is going to make me better deal, well now the sectionals were 600.00 more than sale.
Wow, this was really bad. She knew we are a rescue, she knew budget and quality we needed, now she was giving me a better deal? I am speechless, I bought from them years back and now I do not think I could purchase from dishonest, made to feel uncomfortable company. My friends are building a home and I want to tell them don't go to Mealeys Furniture!