BENSALEM, PENNSYLVANIA -- I am an extremely upset and disappointed customer. My husband and I purchased our very first bedroom set for our home on November 12th I believe. We purchased our furniture from the Mealey's store in Bensalem, PA. The sales associate was extremely kind and he was truly the only reason why we bought the furniture because he went out of his way to make sure we were happy. After we picked our furniture out Joe "the associate" brought us over to the office to do paperwork and this is where our HORRIBLE EXPERIENCE begins.
This secretary was outrageously rude she had a phone call come in while we were waiting to be taken care of. During her phone call she was pretty much mocking the customer. After she did not know how to contain her frustration and carried it into us checking out. My husband and I chose to ignore the very rude behavior. We set a date for delivery and a few days after we had left the store for the FIRST TIME we received a phone call that our mattress was no longer being manufactured and is no longer available (we were not told this upon purchase). The store wanted us to come in to pick a new mattress that would be delivered with our set.
However, we received an immediate phone call back stating they found the same mattress but it was in a different warehouse. On the day of delivery, the men who brought our furniture in were extremely unprofessional asking us to use our bathroom and not even washing their hands before unloading our furniture. We noticed that the box spring was damaged as well as the inside of two of the dresser drawers. Then we asked where is the chest and our mattress. The men had no idea what we were talking about and still expected us to sign the paperwork. They rushed right out, left our door and gate wide open without the courtesy of closing it.
My husband immediately called the store and they claimed the reason why our chest did not come was due to it being OUT OF STOCK which they once again did not tell us upon purchase. Also the mattress we were supposed to received was damage at the warehouse and they could not deliver it so the store asked us to come in and pick out another mattress AGAIN! AS you can imagine my husband and I extremely frustrated at this point did pick out another mattress but the only mattress that we liked that had similar comfort was more expensive.
The store manager said she would speak with the GM about matching the price for our inconvenience and we were supposed to receive a phone call the next day. 6 DAYS LATER, my husband had to go into the store after his long hard night of work managing a casino and find out what was going on. Adding insult to Injury we were only offered a $250$ coupon for our troubles.
At this point all we are asking is to please have someone exchange our BROKEN DRESSER, deliver the chest and bring us a mattress that we choose to sleep on at no further cost. I personally called the corporate office to speak with a higher up to discuss my problems. I was told that someone would call me by the end of the day. 5 days later, I have still yet to receive a phone.
FAIRLESS HILLS, PENNSYLVANIA -- I bought thousands of dollars of furniture in the past but when I went back earlier this year I discovered that the company had been acquired. The old Mealey's always had stock, knowledge sales people and great customer service people. Now, they lie to you about what they have in stock to get an order and they don't care.
At one point I told them that if I didn't get an honest delivery date that I was going to stand outside the store and tell people not to go in because they are nothing but liars. If they had told me 6 weeks I would have waited but to tell me the shipment will be there in a week and then it's 6 weeks it ridiculous and just wrong. I so disappointed in them. I will never go back and I doubt they will be in business much longer with this kind of service.
FAIRLESS HILLS, PENNSYLVANIA -- We went into Mealey's Furniture in Fairless Hills today, Sunday, February 5, 2017 to look for a twin sleeper sofa for our son's bedroom. The cost was $5000.00 and on sale for $2500.00, what in the world are they thinking when they priced this item. There was nothing special about this piece of furniture. I then looked at the rest of the furniture around this twin sleeper sofa and realized that all the furniture was overpriced as well. We have bought most of our furniture from Mealey's through the years and I am sad to say that we will not go back as long as the price structure remains this outrageous!!!
WARMINSTER, PENNSYLVANIA -- Do not buy from Mealey's Furniture or the parent company named Regency Furniture. I placed a big order this fall. Literally everything went wrong. First my saleswoman left or got fired. My order was ignored. I had to do the work of their employees and track my furniture down. Not even an apology. I was promised delivery in a few weeks. That came and went. Finally they called and said everything was in and set up my delivery time.
Later that same night another representative called and said that the first representative was wrong and that my purchase was on back order. They ignored my delivery instructions and had to come back to my house 3 times. How disgraceful is this! They even attempted to deliver broken up furniture. Their head buffoon is a man Neanderthal named Ed **. He makes no apologies for his incompetent staff or self. He even yells. I hope they all go out of business.
WHITEHALL, PENNSYLVANIA -- Despite many contrary reviews my furniture was ordered and delivered as promised. In fact it actually came earlier. Everyone from salesman and manager were extremely helpful. Delivery team was good as well. I wasn't sure what to expect as I read the reviews after my purchase but everything worked out as promised. No complaints.
BENSALEM, PENNSYLVANIA -- It was shocking how little the personnel knew about basic manners in dealing with customer service. I was grilled about my purpose for being there (to purchase a mattress). In just a few words, they were understaffed and ill prepared to answer questions about previous purchases or bedding. I have rarely felt so undervalued or insignificant as a customer. They had some nice pieces but I would not be inclined to buy from them again. Delivery was a nightmare and they scratched up the furniture in my original delivery.
MOORESTOWN, NEW JERSEY -- I've had my sofa for about a year and the foam is wearing away to the point you can feel the springs underneath. I purchased a warranty but it doesn't cover the foam, so I spent a decent amount of money on this couch thinking I would have it for a long time and it's crap within a year, so not worth the money!!
BENSALEM, PENNSYLVANIA -- Although I haven't contacted company for warranty, reclining sectional poorly made. Material pilling, starting to feel frame underneath, this occurred within one year. Just haven't had the time to contact yet. While I will not put down companies customer service I have to say from past experience and now the furniture is of poor quality. I also have Cape Cod like tables and the paint has chipped off. With my warranty I would have roughly 2200 to replace for free but looking at the furniture looks like I'm not going to get anything great. Rating is based on quality of furniture.
WARMINSTER, PENNSYLVANIA -- I am very disappointed with Mealey's and their customer service. This place is really going downhill. I don't know if they have new management or what is going on. My mother bought her furniture here in the past and so did my sister and I. I have even sent people to their store to buy furniture.
When I bought my furniture the salesperson who was very nice... talked me into a warranty which I really did not originally want. She said it was a great deal. Cost was $150 and if anything at all happens to furniture they will fix it and if they can not fix it they will replace it. She said if we did not use the warranty after 3 years then come into the store and they would have it on record and would give us a store credit for $150 which would have to be used towards a store purchase. Which was fine, seemed like a fair deal.
This past week we were thinking of buying a new dining room set and a big area rug. My husband said, "Go to Mealey's. We have a credit with them for $150 dollars for the Warranty on our furniture. I stopped in the store - and spoke to the help desk. I asked them how to get this credit for the $150. The girl took my name and address and then she looked in their system then proceeds to tell me they mailed me something... not sure what she was talking about. She said it was mailed in July of 2015. I told her I did not receive anything from Mealey's.
Only thing I do get sometimes is these scratch off coupons for a percentage off on sales. She said nothing she can do -- she claims this credit was mailed to me and basically she can not help it if I did not receive it. Then she tells me if would of came in 1 month earlier she would of gave me the credit for the Warranty. Which makes no sense.
This is my money and the store is just keeping it and now I am wondering if it is a scam. She said she can not give me the credit now because it expired. Well how would I have know it expires. I did not receive anything from them. I asked her if I could talk to the mgr and she said they are the only ones there and are the managers.
They were not helpful at all. They looked like they were annoyed with me. This is bad business practices. Mealey's you should be ashamed. This is my money and I was told when I purchased the furniture I would get it back in the form of a store credit. I was not informed that it expires either. I wonder if these warranties are a scam.
WHITEHALL, PENNSYLVANIA -- I wished there was negative scale for this business. Very bad customer service. I bought a bed, a nightstand, and a chest (worth few thousands dollars) from this store. These pieces were delivered with damages (scratches, indentations, defective drawer tracks). Contact its service department for repair. Repair technician came out to repair some of the damages 2 weeks after delivery. Still having other problem, I was told service department would contact us for next repairs.
After almost 3 weeks went by, no one called us. I called the service department again. One customer representative, Christine (not sure this is her real name) from service department (**) was very rude. She did not call back as promised. I talked with different representative. The issue was not documented by Christine. Another call (the 6 or 7th calls) to the department, I spoke to this Christine again, as rude as previous time; in the middle of discussion about the ongoing problem, she hung up in the middle of the conversation. Now more than 6 weeks from delivery, problems are still not fixed. I would not buy anything from this store again.