BENSALEM, PENNSYLVANIA -- I am an extremely upset and disappointed customer. My husband and I purchased our very first bedroom set for our home on November 12th I believe. We purchased our furniture from the Mealey's store in Bensalem, PA. The sales associate was extremely kind and he was truly the only reason why we bought the furniture because he went out of his way to make sure we were happy. After we picked our furniture out Joe "the associate" brought us over to the office to do paperwork and this is where our HORRIBLE EXPERIENCE begins.
This secretary was outrageously rude she had a phone call come in while we were waiting to be taken care of. During her phone call she was pretty much mocking the customer. After she did not know how to contain her frustration and carried it into us checking out. My husband and I chose to ignore the very rude behavior. We set a date for delivery and a few days after we had left the store for the FIRST TIME we received a phone call that our mattress was no longer being manufactured and is no longer available (we were not told this upon purchase). The store wanted us to come in to pick a new mattress that would be delivered with our set.
However, we received an immediate phone call back stating they found the same mattress but it was in a different warehouse. On the day of delivery, the men who brought our furniture in were extremely unprofessional asking us to use our bathroom and not even washing their hands before unloading our furniture. We noticed that the box spring was damaged as well as the inside of two of the dresser drawers. Then we asked where is the chest and our mattress. The men had no idea what we were talking about and still expected us to sign the paperwork. They rushed right out, left our door and gate wide open without the courtesy of closing it.
My husband immediately called the store and they claimed the reason why our chest did not come was due to it being OUT OF STOCK which they once again did not tell us upon purchase. Also the mattress we were supposed to received was damage at the warehouse and they could not deliver it so the store asked us to come in and pick out another mattress AGAIN! AS you can imagine my husband and I extremely frustrated at this point did pick out another mattress but the only mattress that we liked that had similar comfort was more expensive.
The store manager said she would speak with the GM about matching the price for our inconvenience and we were supposed to receive a phone call the next day. 6 DAYS LATER, my husband had to go into the store after his long hard night of work managing a casino and find out what was going on. Adding insult to Injury we were only offered a $250$ coupon for our troubles.
At this point all we are asking is to please have someone exchange our BROKEN DRESSER, deliver the chest and bring us a mattress that we choose to sleep on at no further cost. I personally called the corporate office to speak with a higher up to discuss my problems. I was told that someone would call me by the end of the day. 5 days later, I have still yet to receive a phone.
BERWYN, PENNSYLVANIA -- Summary: Furniture took over 8 weeks to be delivered/picked up from the date of the order. It took three deliveries and a pick up by me at the store to complete the order. Manager refused to take my phone calls and stopped calling me back. Save your money and yourself from being stressed out and frustrated by Mealey's. It is my understanding that the company is under new ownership and they are cutting costs any way possible. This includes not delivering furniture or delivering furniture that is damaged.
I would also recommend not accepting any furniture unless all of it arrives at once and is not damaged. This way you can cancel the order altogether. This gives you leverage over the company. I suggest you take your business elsewhere. Mealey's is not worth your money, time, or frustration.
Delivery Day 1 – 8 weeks after payment. We paid cash for a bedroom set (2 dressers, 2 nightstands, and a queen bed) at the end of January. We were told the furniture would be ready by the middle of February. The payment form says delivery in 2-6 weeks. We received a message in early March that the furniture was ready for delivery. When we called to schedule the delivery, we were told that the furniture that was assigned to us had been unassigned and there was none available until the middle of March. When we questioned this, we were given no explanation and only received an apology.
In the middle of March, we were again contacted that our furniture was ready for delivery and was scheduled for March 29th. We were given a three-hour window of 9-12 am for delivery. The delivery truck showed up at 12:05 with the bed and 1 dresser. We were told that the other pieces were not at the warehouse when they loaded the truck.
I immediately called customer service and they asked if I could take another day off from work on the 30th to receive the rest of the delivery. I stated that I could not and they would have to deliver the furniture after 5:30 pm. The manager said he would check and get back to me. When the delivery guys were leaving, I tipped them $40 for the delivery and setting up the bed (it was quite a bit of work for them) as I did not believe the missing furniture was their fault.
I received a call from customer service later that evening that 1 nightstand and 2 dressers would be delivered on the 30th between 6-9 pm. I responded that we already received 1 dresser and there should be 2 nightstands and 1 dresser delivered. I was placed on hold for a minute or two and then was told that it was their mistake and 2 nightstands and 1 dresser would be delivered.
Delivery Day 2. On the 30th, I received a call at 5:15 pm from the delivery driver that they were waiting at the house, 45 minutes before the delivery window. Luckily, my wife pulled in the driveway while I was on the phone with the driver. They delivered the 2nd dresser but the side of 1 nightstand was damaged badly, so we did not accept it. The other nightstand was not on the truck. We tipped this driver $20, as it was not his fault.
Again, I called customer service and told them that 1 nightstand was damaged and the other was not delivered. I was told that we already received 1 nightstand and that they only owed us 1 nightstand. I asked the customer service person if she had a copy of the delivery paper that I signed which clearly stated that 2 nightstands would be delivered. She said no but their system stated I had received one, which I replied that their system was wrong. She said she would look into it and get back to me.
I received a call later that evening that she had found the delivery slip and they did still owe us 2 nightstands but it was too late to find out if they had any available. She would have to call me on the 31st. I received a call on the 31st that the nightstands were available and the 1st open day for delivery was on April 5th. I told them this was unacceptable and that I wanted the furniture immediately. They said this was not possible and would look into pushing the delivery up.
I contacted the store manager and he told me that he would see if he could get the furniture delivered on Saturday. I also told him that we wanted compensation for all the trouble this was causing. He said he would compensate us but would discuss the total after Saturday's delivery. He also said he would contact me personally after the delivery to make sure everything was ok. I was contacted by customer service later that evening to confirm a delivery time of 4-7 pm on Saturday, April 1st.
Delivery Day 3. We were contacted around 4 pm on Saturday by the delivery driver that they were a half hour away but one of the nightstands was damaged. At 1st I thought this was a cruel April Fool's joke but it was not. The driver said he could still deliver 1 nightstand. I asked him if he had any other deliveries around us and he stated that he did not. I told him that it was not worth the trip as he would be headed in the opposite direction. I figured I was doing him a favor since there would still have to be another delivery for the final nightstand. He said he appreciated it.
I immediately called the store to express my frustrations and speak with the manager and was told he would call me back. He never did. Not only had he not returned my phone call, I don't think he ever intended to call me after the delivery. He did not call on Sunday either. Customer service contacted me and stated that the next available delivery was on April 10th. I told them this was ridiculous and that I wanted to speak with the person in charge, whether it be the owner or someone else, but I wanted answers and my furniture. I never received a callback.
On Monday Morning at 11:45 am, I called to speak with the store manager again. I was told that he was in training and could not call me back until after lunch. He ended up never calling me back, even after I notified Customer service of my problems. I placed a call to customer service around 2:00 pm and they said they could deliver the furniture on Saturday the 8th or they could deliver it to the store and I could pick it up. After going back and forth with customer service, I decided to pick it up at the store during the week as I feared that the nightstand(s) would be damaged when they were delivered on the 8th and I would have to wait another week.
The nightstands were to be delivered on Tuesday, April 3rd. I also wanted to meet the manager face to face since he refused to call me back and save $20 tipping the delivery guys since I had already spent $60 on delivery tips to date. I was told that store would call me when the nightstands arrived.
Delivery Day 4 (pick up day). Mealey's never called to tell me the furniture was in the store for pick up. I called around 6 pm and they confirmed it was in, undamaged, and ready for pick up. I arrived around 6:45 on April 3rd to pick up the nightstands. I also requested to speak with the manager, who never called me back. The furniture was brought to the front where I could check it for damage. It was fine. When the manager came to the service desk, he looked a bit surprised.
We discussed my disappointment in this entire experience and that I would never buy furniture at Mealey's again. This occurred in front of other customers who looked like they were a bit worried about what they were about to buy. I requested compensation for all the trouble and was refunded $150 which was not nearly worth the amount of time exhausted on getting my furniture and the frustration involved.
However, I was so tired of this ordeal and I need to be somewhere else shortly, I accepted the offer. I also requested a refund on the protection plan because I was not going to go through this anguish again, even though another company provides the repair service. The nightstands were loaded and we were on our way. Two Months and a Week later, which took 3 deliveries and a pick up by myself, we had our furniture. RIDICULOUS…
Conclusion: Through speaking with various individuals throughout this experience, it is my understanding that the company is under new ownership and they are cutting costs any way possible. This includes not delivering furniture or delivering furniture that is damaged. I would also recommend not accepting any furniture unless all of it arrives at once. Make sure they have all the pieces on the truck and they are not damaged before you accept delivery. This way you can cancel the order altogether, giving you leverage over the company.
I would also recommend not paying cash, as you have no way of stopping payment like you would if you used a credit card. They screen phone calls and protect the store manager like he should never be spoken to. This is unheard-of. When you ask to speak to a manager, you should get one. This is their job. Grocery store managers answer nearly every customer call when asked, without knowing the issue or who is on the other line. I do not know this because I am always asking for a manager. I know this because of my line of work. I suggest you take your business elsewhere. Mealey's is not worth your money, time, or frustration.
WHITEHALL, PENNSYLVANIA -- Purchased a living room set and also the warranty on the furniture. I never used the warranty and was told last year I would receive a gift card in the mail for the value of the warranty I did not use. I had never received a card but was told by this snooty customer service representative that it was sent to me. Don't you think I would have known? FYI make sure if you do not use your warranty and they offer you store credit, make sure you get it. Also, the sectional I purchased there for $800 I found the same sectional at BIG LOTS for $200 less... same brand. This store is well overpriced. Do your homework.
FAIRLESS HILLS, PENNSYLVANIA -- I bought thousands of dollars of furniture in the past but when I went back earlier this year I discovered that the company had been acquired. The old Mealey's always had stock, knowledge sales people and great customer service people. Now, they lie to you about what they have in stock to get an order and they don't care.
At one point I told them that if I didn't get an honest delivery date that I was going to stand outside the store and tell people not to go in because they are nothing but liars. If they had told me 6 weeks I would have waited but to tell me the shipment will be there in a week and then it's 6 weeks it ridiculous and just wrong. I so disappointed in them. I will never go back and I doubt they will be in business much longer with this kind of service.
FAIRLESS HILLS, PENNSYLVANIA -- We went into Mealey's Furniture in Fairless Hills today, Sunday, February 5, 2017 to look for a twin sleeper sofa for our son's bedroom. The cost was $5000.00 and on sale for $2500.00, what in the world are they thinking when they priced this item. There was nothing special about this piece of furniture. I then looked at the rest of the furniture around this twin sleeper sofa and realized that all the furniture was overpriced as well. We have bought most of our furniture from Mealey's through the years and I am sad to say that we will not go back as long as the price structure remains this outrageous!!!
WARMINSTER, PENNSYLVANIA -- Do not buy from Mealey's Furniture or the parent company named Regency Furniture. I placed a big order this fall. Literally everything went wrong. First my saleswoman left or got fired. My order was ignored. I had to do the work of their employees and track my furniture down. Not even an apology. I was promised delivery in a few weeks. That came and went. Finally they called and said everything was in and set up my delivery time.
Later that same night another representative called and said that the first representative was wrong and that my purchase was on back order. They ignored my delivery instructions and had to come back to my house 3 times. How disgraceful is this! They even attempted to deliver broken up furniture. Their head buffoon is a man Neanderthal named Ed **. He makes no apologies for his incompetent staff or self. He even yells. I hope they all go out of business.
WHITEHALL, PENNSYLVANIA -- Despite many contrary reviews my furniture was ordered and delivered as promised. In fact it actually came earlier. Everyone from salesman and manager were extremely helpful. Delivery team was good as well. I wasn't sure what to expect as I read the reviews after my purchase but everything worked out as promised. No complaints.
BENSALEM, PENNSYLVANIA -- It was shocking how little the personnel knew about basic manners in dealing with customer service. I was grilled about my purpose for being there (to purchase a mattress). In just a few words, they were understaffed and ill prepared to answer questions about previous purchases or bedding. I have rarely felt so undervalued or insignificant as a customer. They had some nice pieces but I would not be inclined to buy from them again. Delivery was a nightmare and they scratched up the furniture in my original delivery.
MOORESTOWN, NEW JERSEY -- I've had my sofa for about a year and the foam is wearing away to the point you can feel the springs underneath. I purchased a warranty but it doesn't cover the foam, so I spent a decent amount of money on this couch thinking I would have it for a long time and it's crap within a year, so not worth the money!!
BENSALEM, PENNSYLVANIA -- Although I haven't contacted company for warranty, reclining sectional poorly made. Material pilling, starting to feel frame underneath, this occurred within one year. Just haven't had the time to contact yet. While I will not put down companies customer service I have to say from past experience and now the furniture is of poor quality. I also have Cape Cod like tables and the paint has chipped off. With my warranty I would have roughly 2200 to replace for free but looking at the furniture looks like I'm not going to get anything great. Rating is based on quality of furniture.