MAPLE SHADE, NEW JERSEY -- I can't say enough good about Mealey's Furniture's Customer Service Department. My new Flexsteel furniture arrived in January and I love it. One of the cushions had a slight flaw in the fabric that looked like a perfect square when it arrived. I called Mealey's and they immediately sent out a replacement with no questions asked. When the furniture was delivered, I noticed the bottom of the sofa looked slightly different than the chair and loveseat, but I thought it was supposed to be that way. It has nail head trim and in the exact center of the sofa bottom it had about a 5" piece that was lower than the rest.
Several month's later, I was on their website showing someone the set I bought and I noticed the sofa should have looked the same as the other pieces. I called Mealey's around April and they sent someone out within a couple of days and the center slat board had come loose during delivery. The repairman fixed it by securing it with screws and said he was going to replace the entire bottom piece because the fabric was stretched from being pulled. He said he was going to have the parts sent to my house and after I receive them to call Mealey's and they would return to finish the job.
I expected the order to take at least 6 weeks to receive and that was fine. I knew the parts were way overdue, but wasn't concerned as it has been a busy summer for us. I really should have called them when I never received the parts, but it wasn't a pressing problem.
I got a call from Christine in Customer Service this morning, and she was cleaning out her emails and noticed it was not closed out. She said this is ridiculous and said she was going to send out a brand new sofa to me. It had been too long and they want their customers to be happy. My sofa that I have been using for the last 8 month's will be picked up in a couple of days with a brand new one to replace it, no hassles...
Needless to say, I have never seen customer service as good as Mealey's anywhere. No fighting for them to do the right thing and they couldn't be nicer. What good is a major purchase if there is no warranty or customer support? Mealey's has won me over as a customer for life... I would recommend their stores to anyone looking for the total package.
MAPLESHADE, NEW JERSEY -- Hello, I went to Mealeys to buy furniture, was feeling a bit overwhelmed, need everything. Well, my sales lady was nice to start but then it became horrible, she was actually yelling--debbie where are you? I was walking around so undecided, because budget and quality are a must. We just built a dog rescue/home in a beautiful area on 33acres and it is very large open concept, so need big furniture, it has taken 6 yrs.
Due to bad builder so stress is high. I found a couple of sectionals and asked questions, yet still needed to keep looking around store, I want to be sure, every penny counts because we do not ask for nor receive any donations, we do this for the love of these abused animals. I then felt uncomfortable when I saw a couple of sales people staring at me and my saleswoman with them. I felt like I was taking too much of her time even though I told her I will let her know when I was ready. It got bad. It was supposed to be 43% off, sectional was sale priced at 1137.00,The other was at front of store sale 1,800.00. She was still yelling "debbie where did you go?"
It was crazy, all sales people were staring and whispering, she came over and started to write it up, I said "I am not sure", it was near closing, at that point I felt sick about whole experience, I came back, not knowing or was not told sale was ending to find the sofas were not 43% off, the reg prices were on and that upset me. I wanted and needed so much. I wanted a light, paintings, we need everything. I felt how can I go in there again and ever buy or refer them? Dishonesty!I Go home call, now she is going to make me better deal, well now the sectionals were 600.00 more than sale.
Wow, this was really bad, she knew we are a rescue she knew budget and quality we needed, now she was giving me a better deal? I am speechless, I bought from them years back and now I do not think I could purchase from dishonest, made to feel uncomfortable company. My friends are building a home and I want to tell them don't go to Mealeys furniture!--
MOORESTOWN, NEW JERSEY -- After receiving a defective piece of furniture, I called customer service to get a replacement. I was told that the next night they would call by 9:30 pm to arrange for the replacement delivery. I called them at 7:49 pm to get an earlier response and was told I needed to wait until they called. They finally called at 8:56 pm and told me that the replacement would be delivered between 6:00 pm and 9:00 pm the next day. Being inconvenienced two nights in a row until 9:00 pm to accommodate Mealey's failure to deliver a non-defective piece of furniture prompted me to call Mealey's and speak to the manager.
I was told that she was finishing up paperwork for another sale and would call back in 5-10 minutes. At 6:45 pm, when she didn't call back after 30 minutes, I called and was told that the manager was "out to lunch" and would call back when she returned. When she finally returned my call an hour later, she was RUDE and inconsiderate and TOTALLY lacking in consideration for my wasted time and inconvenience. I would NOT recommend anyone purchase from Mealey's!
MOORESTOWN, NEW JERSEY -- I bought a sectional sofa from this store on 8/2/1013. I paid close to $3500.00 for the sofa. I am the only person on this sofa unless guests come over. The cushion where I sit has flattened.The fabric on the sofa has wrinkled over. I called the store in Moorestown and I was encouraged to not sit in the same spot. Because I would flatten the sofa. Umm really? It has only been 8 months!
Save yourself time and money. Do not buy garbage furniture. I am out my money and have an appointment for a service tech to come and look at my flattened cushion and frame that has sagging fabric. The service representative though I could install some kind of seating support. This sofa is only 8 months old! Don't buy their junk spend your money elsewhere. I wish I could post the picture here. You might as well go to Goodwill or something, you probably could find a better sofa.
WARMINSTER, PENNSYLVANIA -- I purchased a leather sofa and love seat about two years ago for about $2000. The salesman gave me the pitch about the optional leather warranty for an additional $189, which I purchased. It was supposed to take care of anything that may happen to the leather for 5 years, accidental tears, rips, stains, anything. Well, what appears to be the sprayed on color finish started peeling off in spot like cellophane. I called the warranty company, but they quickly said there is an exclusion that doesn't cover "peeling".
So I went to the store to protest and the girl at their help center said, "What?".. That should be covered and said someone would call me from the service department within 48 hours. They called me next day just to tell me that I'm out of warranty and the leather warranty doesn't cover it either. They didn't care that their sales pitch was that anything that can happen to it would be taken care of for 5 years.
Bottom line, not covered, out of manufacturers warranty, nothing they can do. This company will not stand behind what it sells, even after buying the "covers everything" warranty was purchased. So I bought an expensive piece of crap leather sofa and love seat that it turns out I have to replace after two years. It looks awful. Apparently they don't care about their reputation and the quality of what they sell. Not happy. I wouldn't waste my money again on these bogus warranties. Mealey's... you should be embarrassed, but from the other reviews I'm reading, I doubt you care. There may be a sucker born every day, but eventually, you'll run out of them to exploit.
WARMINSTER, PENNSYLVANIA -- I have to say that Mealey's furniture has OK customer service but Serta mattresses that they sell are garbage. We had purchased Bellagio Villa plush mattress set (mattress and box spring) from them. 2 weeks later the middle of the mattress had sunk. They had sent the inspector out to our home and it was determined the mattress is defective. So they brought us an exchange of the same, a week later that one sunk in the middle. This time we went back to the store and exchanged for Perfect Sleeper Levington Firm mattress (they waived the exchange fee). 1 week later exact same problem the mattress sunk again in the middle. Very uncomfortable to sleep.
The inspector came looked at it again, said it sunk 1.25 inches which is a "¼ inches below Serta standard. (This is a firm mattress in 1 week time) This is no cheap mattress either, it's almost a thousand bucks. Every night I am having is a sleepless night. The service department had refused to do anything for this 3rd mattress. (3 mattresses in less than 60 days.) My word to corporate was either small claims court or my money back. The next day Mealey's came and had picked up their garbage and had issued us a full refund for the mattress. My word of advice to anyone who is looking for a new mattress is to avoid buying Serta Mattresses at Mealey's Furniture.
WARRINGTON, PENNSYLVANIA -- Do not buy from Mealey's they scam their prices. We were in a couple of times and we found a couch $1099 and a chair for $547. We talked to salesperson and he said these are the prices. We get a coupon in the mail and we scratched it off and it revealed 41% off. So we went into buy we paid and on the way out I realized they didn't take the coupon off. We went back in and talked to the salesperson and he said he did. They raised their prices during the coupon so he got us a manager and explained our situation. The manager was rude and sleazy. So I emailed the company to complain. I get an email from the president of Mealey's. We go back and forth.
He is calling me a liar. He says I should have known the couch was on sale, should have seen the commercial, and that the regular price is behind the sale price sign. I did not see the commercial, why would I look behind the sign and sales person should of told us. The president could not understand why I feel the sales person should have told us it was on sale. We decide to get the furniture because we liked it. The night before delivery we get rid of our couch. The day of delivery we don't hear anything so I call Mealey's and she says I will have to call you back.
The president of Mealey's called me back and said he cancelled the delivery I never wanted it cancelled. He called me a liar, was rude to me and refused to help me so I cancelled it. I went to Raymour and Flannigan and found a better quality sofa and chair. After looking at Raymour the furniture at Mealey's is cheap and way overpriced and they will scam you. Don't waste your time skip Mealey's and go somewhere else.
VALLEY FORGE, PENNSYLVANIA -- I bought a new sofa and love seat at Mealey's Furniture in valley forge. I noticed the right side was starting to move outward pulling the material with it. The furniture has not been abused. I called the store and got customer service and told them what was going on. They told me that it only covered the material. My warranty says an authorized technician will be dispatched to repair the damaged area.
I was going to buy a bedroom set from there, but I put that on hold for now. I'll see what happens with my sofa. I sent pictures of my sofa to them and I'm still waiting to hear from them. The store manager insisted we buy the 5 year warranty, in case something happens to my furniture, it will cover it. (SHOW ME!) -VINNIE
FEASTERVILLE, PENNSYLVANIA -- After purchasing an entertainment center from their, packaged in a large box, I picked it up from the Morrisville, PA warehouse. The outside of the box said it was the wrong color and unfortunately made in China. I asked the loading person to make sure it was the right color so he opened the box and showed me a panel that it was indeed cherry colored and not regular oak colored as marked on the box.
I took the box home happily, but didn't unload it as I was busy with a few things. Meanwhile my wife spotted something she liked better so we opted to return this item. Here's where the surprise came in, open box/restocking fee even though it was business day later and never actually pulled out of the box.
Most companies, when push comes to shove waive these things, but Mealey's decided this was their policy. I spoke to their manager and VP as I really didn't think it was right and pointed out we had purchased other furniture from the past and this decision was likely to preclude us from buying from them again. They stuck to their guns and I stuck to mine. So here is my complaint and may you enjoy the $30 you got to keep. Showroom looks nice, but beware of customer service, return policies and the ACTUAL quality of items... Let alone the fact you have to go to their Warehouse to get some items somedays. (What a waste of time that was)...
MAPLE SHADE, NEW JERSEY -- Had nothing but GREAT things to say about dealing with this store. Marc and Doug both fantastic and kind people.... They were very patient with me... as I couldn't decide what I wanted... Changed my mind several times but they remained kind and helpful. Great Experience.