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Absolutely Horrible!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BENSALEM, PENNSYLVANIA -- I am an extremely upset and disappointed customer. My husband and I purchased our very first bedroom set for our home on November 12th I believe. We purchased our furniture from the Mealey's store in Bensalem, PA. The sales associate was extremely kind and he was truly the only reason why we bought the furniture because he went out of his way to make sure we were happy. After we picked our furniture out Joe "the associate" brought us over to the office to do paperwork and this is where our HORRIBLE EXPERIENCE begins.

This secretary was outrageously rude she had a phone call come in while we were waiting to be taken care of. During her phone call she was pretty much mocking the customer. After she did not know how to contain her frustration and carried it into us checking out. My husband and I chose to ignore the very rude behavior. We set a date for delivery and a few days after we had left the store for the FIRST TIME we received a phone call that our mattress was no longer being manufactured and is no longer available (we were not told this upon purchase). The store wanted us to come in to pick a new mattress that would be delivered with our set.

However, we received an immediate phone call back stating they found the same mattress but it was in a different warehouse. On the day of delivery, the men who brought our furniture in were extremely unprofessional asking us to use our bathroom and not even washing their hands before unloading our furniture. We noticed that the box spring was damaged as well as the inside of two of the dresser drawers. Then we asked where is the chest and our mattress. The men had no idea what we were talking about and still expected us to sign the paperwork. They rushed right out, left our door and gate wide open without the courtesy of closing it.

My husband immediately called the store and they claimed the reason why our chest did not come was due to it being OUT OF STOCK which they once again did not tell us upon purchase. Also the mattress we were supposed to received was damage at the warehouse and they could not deliver it so the store asked us to come in and pick out another mattress AGAIN! AS you can imagine my husband and I extremely frustrated at this point did pick out another mattress but the only mattress that we liked that had similar comfort was more expensive.

The store manager said she would speak with the GM about matching the price for our inconvenience and we were supposed to receive a phone call the next day. 6 DAYS LATER, my husband had to go into the store after his long hard night of work managing a casino and find out what was going on. Adding insult to Injury we were only offered a $250$ coupon for our troubles.

At this point all we are asking is to please have someone exchange our BROKEN DRESSER, deliver the chest and bring us a mattress that we choose to sleep on at no further cost. I personally called the corporate office to speak with a higher up to discuss my problems. I was told that someone would call me by the end of the day. 5 days later, I have still yet to receive a phone.

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Beginning to Think Substandard Furniture
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

BENSALEM, PENNSYLVANIA -- Although I haven't contacted company for warranty, reclining sectional poorly made. Material pilling, starting to feel frame underneath, this occurred within one year. Just haven't had the time to contact yet. While I will not put down companies customer service I have to say from past experience and now the furniture is of poor quality. I also have Cape Cod like tables and the paint has chipped off. With my warranty I would have roughly 2200 to replace for free but looking at the furniture looks like I'm not going to get anything great. Rating is based on quality of furniture.

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Absolutely Horrible 1st Experience. Do Not Buy!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WARMINSTER, PENNSYLVANIA -- My boyfriend and I had purchased our furniture from Mealey's around May 13th 2018. We ordered a sofa, love seat and recliner along with a mattress and baseboard. We were told that the order could take up to 3-8 weeks for delivery but to expect it to be here sooner rather than later due to the fact that they have their warehouse stocked frequently. About 3 weeks later my boyfriend decided to call and check the status on our order and the person he had spoken to stated that the sofa, love seat, recliner and mattress were all at the warehouse and that they were just waiting on the baseboard to arrive.

My boyfriend asked if it was possible for them to deliver the living room furniture now and then when the baseboard comes in for them to deliver that along with the mattress. He was told that that was not a problem and he scheduled delivery for the living room pieces. Delivery day my boyfriend and I had both taken off from work to be there for it to arrive, once they arrived we made them aware that the furniture had to be taken into the living room through the garage as we were in the process of redoing our steps.

While watching the movers unload our love seat off of the truck they were not handling it with care whatsoever. When the love seat was brought into our garage the wood underneath was visibly cracked in half so we had to refuse it and put in a claim for a new one. We were told that once the claim was put in that we would get a phone call within a half hour to an hour. To no surprise we never received a phone call.

My boyfriend called them the next day only for them to tell us that they do not have the piece available at the warehouse so we will have to wait until it becomes available. I called the same day and asked for a refund towards the delivery fee as they had damaged the furniture and now we have to wait even longer. It is now 07/02/18 and we have probably made about 10 phone calls if not more for updates on the furniture and it is nothing but a run around about the expectancy of the furniture to get to their warehouse.

We were told once that the mattress was at the warehouse. They were waiting for the baseboard and love seat and that they were most likely on the same truck and it's expected by 6/25-6/26. Then we were told that the mattress also wasn't at the warehouse and then it was again. They really don't seem to care about your frustration when talking to them. They just keep saying that they will keep updating their computers and will let us know if anything changes.

Called again today 7/2 only for them to say that it still was not delivered to the warehouse and it will be a couple more days! For the money we have spent to get our furniture from them I was not expecting this much frustration. I will definitely not be ordering anything from them ever again and will tell as many people I know to not waste their time!

Please be sure to read into reviews before considering purchasing from this company as there are WAY MORE bad reviews than there are good. Buyers aware - if you want your furniture delivered fast with no damage or hassle DO NOT PURCHASE FROM MEALEY'S FURNITURE, especially the one located in Warminster, PA!!!

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Absolutely Horrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BERWYN, PENNSYLVANIA -- Summary: Furniture took over 8 weeks to be delivered/picked up from the date of the order. It took three deliveries and a pick up by me at the store to complete the order. Manager refused to take my phone calls and stopped calling me back. Save your money and yourself from being stressed out and frustrated by Mealey's. It is my understanding that the company is under new ownership and they are cutting costs any way possible. This includes not delivering furniture or delivering furniture that is damaged.

I would also recommend not accepting any furniture unless all of it arrives at once and is not damaged. This way you can cancel the order altogether. This gives you leverage over the company. I suggest you take your business elsewhere. Mealey's is not worth your money, time, or frustration.

Delivery Day 1 – 8 weeks after payment. We paid cash for a bedroom set (2 dressers, 2 nightstands, and a queen bed) at the end of January. We were told the furniture would be ready by the middle of February. The payment form says delivery in 2-6 weeks. We received a message in early March that the furniture was ready for delivery. When we called to schedule the delivery, we were told that the furniture that was assigned to us had been unassigned and there was none available until the middle of March. When we questioned this, we were given no explanation and only received an apology.

In the middle of March, we were again contacted that our furniture was ready for delivery and was scheduled for March 29th. We were given a three-hour window of 9-12 am for delivery. The delivery truck showed up at 12:05 with the bed and 1 dresser. We were told that the other pieces were not at the warehouse when they loaded the truck.

I immediately called customer service and they asked if I could take another day off from work on the 30th to receive the rest of the delivery. I stated that I could not and they would have to deliver the furniture after 5:30 pm. The manager said he would check and get back to me. When the delivery guys were leaving, I tipped them $40 for the delivery and setting up the bed (it was quite a bit of work for them) as I did not believe the missing furniture was their fault.

I received a call from customer service later that evening that 1 nightstand and 2 dressers would be delivered on the 30th between 6-9 pm. I responded that we already received 1 dresser and there should be 2 nightstands and 1 dresser delivered. I was placed on hold for a minute or two and then was told that it was their mistake and 2 nightstands and 1 dresser would be delivered.

Delivery Day 2. On the 30th, I received a call at 5:15 pm from the delivery driver that they were waiting at the house, 45 minutes before the delivery window. Luckily, my wife pulled in the driveway while I was on the phone with the driver. They delivered the 2nd dresser but the side of 1 nightstand was damaged badly, so we did not accept it. The other nightstand was not on the truck. We tipped this driver $20, as it was not his fault.

Again, I called customer service and told them that 1 nightstand was damaged and the other was not delivered. I was told that we already received 1 nightstand and that they only owed us 1 nightstand. I asked the customer service person if she had a copy of the delivery paper that I signed which clearly stated that 2 nightstands would be delivered. She said no but their system stated I had received one, which I replied that their system was wrong. She said she would look into it and get back to me.

I received a call later that evening that she had found the delivery slip and they did still owe us 2 nightstands but it was too late to find out if they had any available. She would have to call me on the 31st. I received a call on the 31st that the nightstands were available and the 1st open day for delivery was on April 5th. I told them this was unacceptable and that I wanted the furniture immediately. They said this was not possible and would look into pushing the delivery up.

I contacted the store manager and he told me that he would see if he could get the furniture delivered on Saturday. I also told him that we wanted compensation for all the trouble this was causing. He said he would compensate us but would discuss the total after Saturday's delivery. He also said he would contact me personally after the delivery to make sure everything was ok. I was contacted by customer service later that evening to confirm a delivery time of 4-7 pm on Saturday, April 1st.

Delivery Day 3. We were contacted around 4 pm on Saturday by the delivery driver that they were a half hour away but one of the nightstands was damaged. At 1st I thought this was a cruel April Fool's joke but it was not. The driver said he could still deliver 1 nightstand. I asked him if he had any other deliveries around us and he stated that he did not. I told him that it was not worth the trip as he would be headed in the opposite direction. I figured I was doing him a favor since there would still have to be another delivery for the final nightstand. He said he appreciated it.

I immediately called the store to express my frustrations and speak with the manager and was told he would call me back. He never did. Not only had he not returned my phone call, I don't think he ever intended to call me after the delivery. He did not call on Sunday either. Customer service contacted me and stated that the next available delivery was on April 10th. I told them this was ridiculous and that I wanted to speak with the person in charge, whether it be the owner or someone else, but I wanted answers and my furniture. I never received a callback.

On Monday Morning at 11:45 am, I called to speak with the store manager again. I was told that he was in training and could not call me back until after lunch. He ended up never calling me back, even after I notified Customer service of my problems. I placed a call to customer service around 2:00 pm and they said they could deliver the furniture on Saturday the 8th or they could deliver it to the store and I could pick it up. After going back and forth with customer service, I decided to pick it up at the store during the week as I feared that the nightstand(s) would be damaged when they were delivered on the 8th and I would have to wait another week.

The nightstands were to be delivered on Tuesday, April 3rd. I also wanted to meet the manager face to face since he refused to call me back and save $20 tipping the delivery guys since I had already spent $60 on delivery tips to date. I was told that store would call me when the nightstands arrived.

Delivery Day 4 (pick up day). Mealey's never called to tell me the furniture was in the store for pick up. I called around 6 pm and they confirmed it was in, undamaged, and ready for pick up. I arrived around 6:45 on April 3rd to pick up the nightstands. I also requested to speak with the manager, who never called me back. The furniture was brought to the front where I could check it for damage. It was fine. When the manager came to the service desk, he looked a bit surprised.

We discussed my disappointment in this entire experience and that I would never buy furniture at Mealey's again. This occurred in front of other customers who looked like they were a bit worried about what they were about to buy. I requested compensation for all the trouble and was refunded $150 which was not nearly worth the amount of time exhausted on getting my furniture and the frustration involved.

However, I was so tired of this ordeal and I need to be somewhere else shortly, I accepted the offer. I also requested a refund on the protection plan because I was not going to go through this anguish again, even though another company provides the repair service. The nightstands were loaded and we were on our way. Two Months and a Week later, which took 3 deliveries and a pick up by myself, we had our furniture. RIDICULOUS…

Conclusion: Through speaking with various individuals throughout this experience, it is my understanding that the company is under new ownership and they are cutting costs any way possible. This includes not delivering furniture or delivering furniture that is damaged. I would also recommend not accepting any furniture unless all of it arrives at once. Make sure they have all the pieces on the truck and they are not damaged before you accept delivery. This way you can cancel the order altogether, giving you leverage over the company.

I would also recommend not paying cash, as you have no way of stopping payment like you would if you used a credit card. They screen phone calls and protect the store manager like he should never be spoken to. This is unheard-of. When you ask to speak to a manager, you should get one. This is their job. Grocery store managers answer nearly every customer call when asked, without knowing the issue or who is on the other line. I do not know this because I am always asking for a manager. I know this because of my line of work. I suggest you take your business elsewhere. Mealey's is not worth your money, time, or frustration.

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Warranty on Furniture -
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WARMINSTER, PENNSYLVANIA -- I am very disappointed with Mealey's and their customer service. This place is really going downhill. I don't know if they have new management or what is going on. My mother bought her furniture here in the past and so did my sister and I. I have even sent people to their store to buy furniture.

When I bought my furniture the salesperson who was very nice... talked me into a warranty which I really did not originally want. She said it was a great deal. Cost was $150 and if anything at all happens to furniture they will fix it and if they can not fix it they will replace it. She said if we did not use the warranty after 3 years then come into the store and they would have it on record and would give us a store credit for $150 which would have to be used towards a store purchase. Which was fine, seemed like a fair deal.

This past week we were thinking of buying a new dining room set and a big area rug. My husband said, "Go to Mealey's. We have a credit with them for $150 dollars for the Warranty on our furniture. I stopped in the store - and spoke to the help desk. I asked them how to get this credit for the $150. The girl took my name and address and then she looked in their system then proceeds to tell me they mailed me something... not sure what she was talking about. She said it was mailed in July of 2015. I told her I did not receive anything from Mealey's.

Only thing I do get sometimes is these scratch off coupons for a percentage off on sales. She said nothing she can do -- she claims this credit was mailed to me and basically she can not help it if I did not receive it. Then she tells me if would of came in 1 month earlier she would of gave me the credit for the Warranty. Which makes no sense.

This is my money and the store is just keeping it and now I am wondering if it is a scam. She said she can not give me the credit now because it expired. Well how would I have know it expires. I did not receive anything from them. I asked her if I could talk to the mgr and she said they are the only ones there and are the managers.

They were not helpful at all. They looked like they were annoyed with me. This is bad business practices. Mealey's you should be ashamed. This is my money and I was told when I purchased the furniture I would get it back in the form of a store credit. I was not informed that it expires either. I wonder if these warranties are a scam.

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Terrible First Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LEVITTOWN, PENNSYLVANIA -- Honestly, for being the first time ever shopping at Mealey's and being referred to by a family member, the experience was terrible. The sales associate apparently did not tell the associate who did the purchase portion that all pieces were supposed to be delivered on a certain day. My boyfriend took off the day we thought we were going to get the furniture, however we had to wait even longer as well as I had to take an extra day off. I was told that the sales manager would reach out to me and they did not.

My boyfriend's mother was in contact on the day we were supposed to receive the furniture as I was in an all day meeting for work and unable to deal with this terrible issue myself. I then did not know that I was going to have to take off a second day until all but one furniture item was sent to me. Since we do not have PTO just to use, both my boyfriend and I lost pay over this issue.

Also, it was never told as to why multiple employees told us different stories as to why we were not receiving the furniture when stated at the original sale, as we were going to purchase from another company. I also do not appreciate an employee lying, stating that they went over every delivery date for each item purchased, when they did not even tell us a date OR the process. I just so happened overheard from another employee with their sale to another customer.

We literally did not only buy from another company, but opened a credit card AND purchased more because we were told it was available for when we needed it as we did not have anything in the apartment we just moved into.

Also, I do not appreciate receiving information to getting a promo about a $150 gift card that state 3-5 days, I would receive an email, however I had to reach out to the company AFTER five days about this issue and apparently I was not on a file for this promo until yesterday (12/19) when my last item delivered to me was on 12/13 which is a week.

That makes me feel like I was not going to get the promo if I did not spend even more time reaching out to people about an issue. Both, my family and my boyfriend's family have told multiple people to not buy from your company as the entire process was a headache and that we would get better service from other companies.

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Very Bad Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WHITEHALL, PENNSYLVANIA -- I wished there was negative scale for this business. Very bad customer service. I bought a bed, a nightstand, and a chest (worth few thousands dollars) from this store. These pieces were delivered with damages (scratches, indentations, defective drawer tracks). Contact its service department for repair. Repair technician came out to repair some of the damages 2 weeks after delivery. Still having other problem, I was told service department would contact us for next repairs.

After almost 3 weeks went by, no one called us. I called the service department again. One customer representative, Christine (not sure this is her real name) from service department (**) was very rude. She did not call back as promised. I talked with different representative. The issue was not documented by Christine. Another call (the 6 or 7th calls) to the department, I spoke to this Christine again, as rude as previous time; in the middle of discussion about the ongoing problem, she hung up in the middle of the conversation. Now more than 6 weeks from delivery, problems are still not fixed. I would not buy anything from this store again.

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The Sofa Is Collapsing On One End
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

VALLEY FORGE, PENNSYLVANIA -- I bought a new sofa and love seat at Mealey's Furniture in valley forge. I noticed the right side was starting to move outward pulling the material with it. The furniture has not been abused. I called the store and got customer service and told them what was going on. They told me that it only covered the material. My warranty says an authorized technician will be dispatched to repair the damaged area.

I was going to buy a bedroom set from there, but I put that on hold for now. I'll see what happens with my sofa. I sent pictures of my sofa to them and I'm still waiting to hear from them. The store manager insisted we buy the 5 year warranty, in case something happens to my furniture, it will cover it. (SHOW ME!)

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Extremely POOR Customer Service and Substandard Furniture
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MOORESTOWN, NEW JERSEY -- After receiving a defective piece of furniture, I called customer service to get a replacement. I was told that the next night they would call by 9:30 pm to arrange for the replacement delivery. I called them at 7:49 pm to get an earlier response and was told I needed to wait until they called. They finally called at 8:56 pm and told me that the replacement would be delivered between 6:00 pm and 9:00 pm the next day. Being inconvenienced two nights in a row until 9:00 pm to accommodate Mealey's failure to deliver a non-defective piece of furniture prompted me to call Mealey's and speak to the manager.

I was told that she was finishing up paperwork for another sale and would call back in 5-10 minutes. At 6:45 pm, when she didn't call back after 30 minutes, I called and was told that the manager was "out to lunch" and would call back when she returned. When she finally returned my call an hour later, she was RUDE and inconsiderate and TOTALLY lacking in consideration for my wasted time and inconvenience. I would NOT recommend anyone purchase from Mealey's!

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Cheap Furniture
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MOORESTOWN, NEW JERSEY -- I bought a sectional sofa from this store on 8/2/1013. I paid close to $3500.00 for the sofa. I am the only person on this sofa unless guests come over. The cushion where I sit has flattened.The fabric on the sofa has wrinkled over. I called the store in Moorestown and I was encouraged to not sit in the same spot. Because I would flatten the sofa. Umm really? It has only been 8 months!

Save yourself time and money. Do not buy garbage furniture. I am out my money and have an appointment for a service tech to come and look at my flattened cushion and frame that has sagging fabric. The service representative though I could install some kind of seating support. This sofa is only 8 months old! Don't buy their junk spend your money elsewhere. I wish I could post the picture here. You might as well go to Goodwill or something, you probably could find a better sofa.

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Mealey's Furniture Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 38 ratings and
40 reviews & complaints.
Contact Information:
Mealey's Furniture
908 W Street Rd
Warminster, PA 18974
215-672-1333 (ph)
www.mealeysfurniture.com
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