BERWYN, PENNSYLVANIA -- Summary: Furniture took over 8 weeks to be delivered/picked up from the date of the order. It took three deliveries and a pick up by me at the store to complete the order. Manager refused to take my phone calls and stopped calling me back. Save your money and yourself from being stressed out and frustrated by Mealey's. It is my understanding that the company is under new ownership and they are cutting costs any way possible. This includes not delivering furniture or delivering furniture that is damaged.
I would also recommend not accepting any furniture unless all of it arrives at once and is not damaged. This way you can cancel the order altogether. This gives you leverage over the company. I suggest you take your business elsewhere. Mealey's is not worth your money, time, or frustration.
Delivery Day 1 – 8 weeks after payment. We paid cash for a bedroom set (2 dressers, 2 nightstands, and a queen bed) at the end of January. We were told the furniture would be ready by the middle of February. The payment form says delivery in 2-6 weeks. We received a message in early March that the furniture was ready for delivery. When we called to schedule the delivery, we were told that the furniture that was assigned to us had been unassigned and there was none available until the middle of March. When we questioned this, we were given no explanation and only received an apology.
In the middle of March, we were again contacted that our furniture was ready for delivery and was scheduled for March 29th. We were given a three-hour window of 9-12 am for delivery. The delivery truck showed up at 12:05 with the bed and 1 dresser. We were told that the other pieces were not at the warehouse when they loaded the truck.
I immediately called customer service and they asked if I could take another day off from work on the 30th to receive the rest of the delivery. I stated that I could not and they would have to deliver the furniture after 5:30 pm. The manager said he would check and get back to me. When the delivery guys were leaving, I tipped them $40 for the delivery and setting up the bed (it was quite a bit of work for them) as I did not believe the missing furniture was their fault.
I received a call from customer service later that evening that 1 nightstand and 2 dressers would be delivered on the 30th between 6-9 pm. I responded that we already received 1 dresser and there should be 2 nightstands and 1 dresser delivered. I was placed on hold for a minute or two and then was told that it was their mistake and 2 nightstands and 1 dresser would be delivered.
Delivery Day 2. On the 30th, I received a call at 5:15 pm from the delivery driver that they were waiting at the house, 45 minutes before the delivery window. Luckily, my wife pulled in the driveway while I was on the phone with the driver. They delivered the 2nd dresser but the side of 1 nightstand was damaged badly, so we did not accept it. The other nightstand was not on the truck. We tipped this driver $20, as it was not his fault.
Again, I called customer service and told them that 1 nightstand was damaged and the other was not delivered. I was told that we already received 1 nightstand and that they only owed us 1 nightstand. I asked the customer service person if she had a copy of the delivery paper that I signed which clearly stated that 2 nightstands would be delivered. She said no but their system stated I had received one, which I replied that their system was wrong. She said she would look into it and get back to me.
I received a call later that evening that she had found the delivery slip and they did still owe us 2 nightstands but it was too late to find out if they had any available. She would have to call me on the 31st. I received a call on the 31st that the nightstands were available and the 1st open day for delivery was on April 5th. I told them this was unacceptable and that I wanted the furniture immediately. They said this was not possible and would look into pushing the delivery up.
I contacted the store manager and he told me that he would see if he could get the furniture delivered on Saturday. I also told him that we wanted compensation for all the trouble this was causing. He said he would compensate us but would discuss the total after Saturday's delivery. He also said he would contact me personally after the delivery to make sure everything was ok. I was contacted by customer service later that evening to confirm a delivery time of 4-7 pm on Saturday, April 1st.
Delivery Day 3. We were contacted around 4 pm on Saturday by the delivery driver that they were a half hour away but one of the nightstands was damaged. At 1st I thought this was a cruel April Fool's joke but it was not. The driver said he could still deliver 1 nightstand. I asked him if he had any other deliveries around us and he stated that he did not. I told him that it was not worth the trip as he would be headed in the opposite direction. I figured I was doing him a favor since there would still have to be another delivery for the final nightstand. He said he appreciated it.
I immediately called the store to express my frustrations and speak with the manager and was told he would call me back. He never did. Not only had he not returned my phone call, I don't think he ever intended to call me after the delivery. He did not call on Sunday either. Customer service contacted me and stated that the next available delivery was on April 10th. I told them this was ridiculous and that I wanted to speak with the person in charge, whether it be the owner or someone else, but I wanted answers and my furniture. I never received a callback.
On Monday Morning at 11:45 am, I called to speak with the store manager again. I was told that he was in training and could not call me back until after lunch. He ended up never calling me back, even after I notified Customer service of my problems. I placed a call to customer service around 2:00 pm and they said they could deliver the furniture on Saturday the 8th or they could deliver it to the store and I could pick it up. After going back and forth with customer service, I decided to pick it up at the store during the week as I feared that the nightstand(s) would be damaged when they were delivered on the 8th and I would have to wait another week.
The nightstands were to be delivered on Tuesday, April 3rd. I also wanted to meet the manager face to face since he refused to call me back and save $20 tipping the delivery guys since I had already spent $60 on delivery tips to date. I was told that store would call me when the nightstands arrived.
Delivery Day 4 (pick up day). Mealey's never called to tell me the furniture was in the store for pick up. I called around 6 pm and they confirmed it was in, undamaged, and ready for pick up. I arrived around 6:45 on April 3rd to pick up the nightstands. I also requested to speak with the manager, who never called me back. The furniture was brought to the front where I could check it for damage. It was fine. When the manager came to the service desk, he looked a bit surprised.
We discussed my disappointment in this entire experience and that I would never buy furniture at Mealey's again. This occurred in front of other customers who looked like they were a bit worried about what they were about to buy. I requested compensation for all the trouble and was refunded $150 which was not nearly worth the amount of time exhausted on getting my furniture and the frustration involved.
However, I was so tired of this ordeal and I need to be somewhere else shortly, I accepted the offer. I also requested a refund on the protection plan because I was not going to go through this anguish again, even though another company provides the repair service. The nightstands were loaded and we were on our way. Two Months and a Week later, which took 3 deliveries and a pick up by myself, we had our furniture. RIDICULOUS…
Conclusion: Through speaking with various individuals throughout this experience, it is my understanding that the company is under new ownership and they are cutting costs any way possible. This includes not delivering furniture or delivering furniture that is damaged. I would also recommend not accepting any furniture unless all of it arrives at once. Make sure they have all the pieces on the truck and they are not damaged before you accept delivery. This way you can cancel the order altogether, giving you leverage over the company.
I would also recommend not paying cash, as you have no way of stopping payment like you would if you used a credit card. They screen phone calls and protect the store manager like he should never be spoken to. This is unheard-of. When you ask to speak to a manager, you should get one. This is their job. Grocery store managers answer nearly every customer call when asked, without knowing the issue or who is on the other line. I do not know this because I am always asking for a manager. I know this because of my line of work. I suggest you take your business elsewhere. Mealey's is not worth your money, time, or frustration.
LEVITTOWN, PENNSYLVANIA -- Honestly, for being the first time ever shopping at Mealey's and being referred to by a family member, the experience was terrible. The sales associate apparently did not tell the associate who did the purchase portion that all pieces were supposed to be delivered on a certain day. My boyfriend took off the day we thought we were going to get the furniture, however we had to wait even longer as well as I had to take an extra day off. I was told that the sales manager would reach out to me and they did not.
My boyfriend's mother was in contact on the day we were supposed to receive the furniture as I was in an all day meeting for work and unable to deal with this terrible issue myself. I then did not know that I was going to have to take off a second day until all but one furniture item was sent to me. Since we do not have PTO just to use, both my boyfriend and I lost pay over this issue.
Also, it was never told as to why multiple employees told us different stories as to why we were not receiving the furniture when stated at the original sale, as we were going to purchase from another company. I also do not appreciate an employee lying, stating that they went over every delivery date for each item purchased, when they did not even tell us a date OR the process. I just so happened overheard from another employee with their sale to another customer.
We literally did not only buy from another company, but opened a credit card AND purchased more because we were told it was available for when we needed it as we did not have anything in the apartment we just moved into.
Also, I do not appreciate receiving information to getting a promo about a $150 gift card that state 3-5 days, I would receive an email, however I had to reach out to the company AFTER five days about this issue and apparently I was not on a file for this promo until yesterday (12/19) when my last item delivered to me was on 12/13 which is a week.
That makes me feel like I was not going to get the promo if I did not spend even more time reaching out to people about an issue. Both, my family and my boyfriend's family have told multiple people to not buy from your company as the entire process was a headache and that we would get better service from other companies.
DEVON, PENNSYLVANIA -- We were told that if we bought the sectional and then got home to measure and if the measurements did not work out that we could just call over the phone to cancel the order and get our refund back on our credit card. Well we measured and found out that this sectional would not fit in our living and tried to call and get a refund and they said, "No you have to come back into the store to get your refund."
We were misled to believe the opposite by the Sales Associate and felt betrayed and lied to so that the salesperson could make their commission of the night! My boyfriend ended up having to drive all the way back out there to get his refund back on his credit card. Not a very satisfied customer at all. We will not be back.
WARMINSTER, PENNSYLVANIA -- HORRIBLE QUALITY-HORRIBLE CUSTOMER SERVICE!!! 4 living room tables delivered approx. 4 weeks after order. Contacted store the night of delivery to indicate problem with veneer surfaces coming off and inoperable drawer. 3 of 4 pieces. Repair service was suppose to contact me within 24-48 hrs. 2 weeks later, once again after finally getting through to the service dept. someone was going to call me back that night to schedule, and they laughed when I asked tonight or another 2 weeks.
No. They said tonight. Still have not received a call. After spending 2 grand for tables a little effort on their part would be expected. Furniture looks good if you DON'T USE IT OR GET TOO CLOSE!!! Soon I expect to be protesting outside the store on the horrible quality and service...1 star rating is the least this site will accept.
MOORESTOWN, NEW JERSEY -- We had made a purchase at the end of October. We were never told that our items were not in stock and would have to be ordered. That was the first problem. We then were told that our table and chairs would come in mid-November. However this did not happen. We received it at the beginning of December. We received our furniture outside of the 6 week window and the only compensation that they were willing to give us was $215 off our bill and $100 gift card to the store.
We will never purchase anything from Mealey's again with their terrible customer service. I love our furniture but they could care less if they communicated to us anything about our order. I don't even think we got the $215 off our order nor did I ever receive a gift card from them. Of course there is no corporate number to call. Either to reach someone higher than the store manager at that particular store.
WHITEHALL, PENNSYLVANIA -- Purchased a living room set and also the warranty on the furniture. I never used the warranty and was told last year I would receive a gift card in the mail for the value of the warranty I did not use. I had never received a card but was told by this snooty customer service representative that it was sent to me. Don't you think I would have known? FYI make sure if you do not use your warranty and they offer you store credit, make sure you get it. Also, the sectional I purchased there for $800 I found the same sectional at BIG LOTS for $200 less... same brand. This store is well overpriced. Do your homework.
FAIRLESS HILLS, PENNSYLVANIA -- I bought thousands of dollars of furniture in the past but when I went back earlier this year I discovered that the company had been acquired. The old Mealey's always had stock, knowledge sales people and great customer service people. Now, they lie to you about what they have in stock to get an order and they don't care.
At one point I told them that if I didn't get an honest delivery date that I was going to stand outside the store and tell people not to go in because they are nothing but liars. If they had told me 6 weeks I would have waited but to tell me the shipment will be there in a week and then it's 6 weeks it ridiculous and just wrong. I so disappointed in them. I will never go back and I doubt they will be in business much longer with this kind of service.
NEW JERSEY -- Ordered furniture from Mealey's. I have been waiting for 3 weeks now. No one from store calls to give you an update on your order. They are very rude when you call and check on the status. They have a clause if you cancel your order. There is 34% restocking fee!!! Really!!! The best is the salesperson and customer service kept reassuring me that it would be in before Christmas. Now it due to come in some time that week!!! I would have never ordered from here had I known I would be sitting on the floor for Christmas!
MOUNT LAUREL, NEW JERSEY -- Went to Mealey's to look for a table. They suck, that's all I can say. I found the perfect end table and the price was right, but it's either 99.00 to have it delivered or 20 to have it delivered to the store when I can pick it up in 2 weeks. Seriously??? So it's not the price quoted, it's 20 more? Never again.
WHITEHALL, PENNSYLVANIA -- Despite many contrary reviews my furniture was ordered and delivered as promised. In fact it actually came earlier. Everyone from salesman and manager were extremely helpful. Delivery team was good as well. I wasn't sure what to expect as I read the reviews after my purchase but everything worked out as promised. No complaints.