Medco - Page 2

Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 14 ratings and
55 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
non-delivery of medication
Posted by on
ATLANTA, GEORGIA -- Patients beware!
Medcohealth (ex-Merck Medco) received my prescrpition for four different items on 08/11. Eight days later I received two itmes of this prescription at my office at work, which was quite unusual, before they used my homeaddress, suddenly they switch to my employer. Being located at a real big office complex (> 4,500) a lot of mail gets handled there - but things can take a while, so I call them immediately to correct the shipping address, also asking for the missing prescription. I was told that stuff is getting shipped as a separate shipment. On 08/21 I receive in the eveing a call at my home from medcohealth "verifying" my home address. (!?!) One specific item supposedly has to be shipped overnight express, as the medication is perisable. The shipment was announced for leaving medcohealth on Monday 08/25 - arriving next day. I was a bit surprised about this call, as the person I called two days before had claimed the stuff was already on the way - but I thought things can get mixed up, when four different things are ordered the same time. Patiently I wait till Tuesday 08/26 but nothing arrived - on 08/27 I call to follow up and the surprise story truly starts ... what medication is missing - I don't know as a) I can't read the physician's handwriting anyway, b)didn't know that I have to make copies before mailing it to medcohealth and c) finally the prescription is for my 13 old. I only know what was delivered - but the service worker at the phone does not know what may be was shipped, what may be was not ... connects me to a special service worker for my healthcare provider (huh?). Yet no other result with the next phone worker, they don't find anything about the two missing prescriptions. I'm told I will be put on hold for further review of my files - but then - bang the system hung up on me.
Okay - let's write an email via the "myuhc.com" website contact ... telling my frustration about being told different things about the same shipment, but still not getting any help from Medco on the phone ... I hope for an answer (promised on the website:"within 24 hours") On 08/29 nothing, no answer, no medication, but the invoice for >$100 comes with the mail. After calling back asking for help a) where the medication went and b) when it was shipped and c) if there is a solution for getting it in short term, I'm nearly half an hour on the phone with a 'supervisor' who tries to understand what happened but can't give me any details on the missing medications but a run around telling me "should know your prescriptions names, that are missing". Nevertheless not one time when I was on the phone with medcohealth, anybody did address a word of excuse to me for their failure to ship as promised ("7-11" days) the prescriptions, neither for their inability to tell me what happened in between the calls ... and really no feeling for the need to help me. I therefore asked for the transfer of the prescription to my local pharmacy ... I don't know if this will work, but at least finally I know the prescription names # numbers.

Anyone who needs real medications should think twice before ordering via mail from "medcohealth" an unfriendly & unreliable service according to my experience!
Patients beware!
     
Read 3 RepliesAdd reply
User Replies:
LOIS52857 on 02/17/2004:
THE VERY FIRST COMMENTS I READ ON THIS SITE REFER TO THE SAME ISSUES I AM HAVING REGUARDING MEDCO HEALTH MAIL ORDER PRESCRIPTIONS. I AM ON MY 3RD PHARMACY REFILL DUE TO THERE INABILITY TO SHIP IN A TIMELY FASHION, I AM NOW UP TO A 37 DAY SUPPLY FOR A SCRIPT THAT SHOULD HAVE BEEN SHIPPED WITHIN 7 TO 10 DAY FROM A FAXED DR ORDER ON THE 29TH OF JAN,I ALSO HAVE RECEIVED THE SAME RUN AROUND, NUMEROUS PHONE CALLS TO THEM AND THE SAME INSENSITIVITY THAT WAS SPOKE OF. THIS COMPANY NEEDS MORE THAN A VERBAL SLAP ON THE HANDS! THEY ARE NOT ONLY MESSING WITH COMSUMERS EMOTIONALLY, BUT IN MY CASE WITH A HEART MEDICATION THAT IS REQUIRED FOR MY EVERYDAY SURVIVAL SUPPORT.
STILL WAITING MEDCO SHAME ON YOU! IS THERE SOMEWHERE THAT A DIRECT COMPLAINT ABOUT THIS ISSUE CAN BE MADE. ALL INFO APPREICATED.
truffing on 03/14/2004:
Used medcohealth.com to order refills of prescriptions I normally would get filled at the pharmacy. I requested (through the website) on Monday, March 8th. I kept checking the website on a daily basis to see if the status was changing. (As I'm running low on the prescription and want to make sure I don't run out.) The website kept telling me that the order has not shipped, and they have not received a "new" prescription from my doctor. I called my doctors office on Tuesday, just to make sure they got the fax from Medcohealth. The recepionist said "yes we faxed a new prescription over to them on Monday afternoon". Wondering what was going on, I called Medcohealth and spoke with a Customer service rep. The CSR told me they received the fax on Monday, and the prescription was waiting to be filled. The CSR also told me that I might want to speak with my doctor about a two week refill. I told her I had about one week left at home. Now I'm wondering if/when I will receive my medication. Personally, I think Medcohealth has taken on more than it can chew. With the big 3 (Ford, Chrysler, and GM) requiring their employees to use medcohealth for "maintenance" drugs, I think Medco can't keep up with the demand.
truffing on 03/15/2004:
Government sues medcohealth in September 2003 over several issues. One of them involved large kickbacks from drug companies. Another one involved employees changing the date prescription orders were received. This allowed medcohealth to not pay late fees to major health plan providers. I wish I new what the verdict was. The article can be located at this link:

http://www.kentucky.com/mld/kentucky/6896642.htm
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Lost Script, More Expensive, Rude & Unhelpful Customer Service
Posted by on
Rating: 1/51
LEXINGTON, KENTUCKY -- Doctor submitted 4 scripts to be filled. Received a call from Medco, after they left 4 messages on a business phone that doesn't get checked, confirming the 4 scripts and home address. Told them to please delete the number they have been calling and to add the home phone number. Put me on hold and came back saying it was all changed. After a week, my husband received more messages on his business line, finally got ahold of them and they needed a credit card number for my 3 scripts. Asked them where the 4th was, and they said they never received it. I told them that THEY told me there was 4 and they checked with me about all 4 of them. She didn't have anything to say. I questioned their pricing since I was supposed to be paying for 2 months and getting 1 free. My monthly charge for 4 meds are $70.21 (which is $210.63 for 3 months), they want $175 for 2 of the meds for 3 months.

How is this supposed to be saving me $$. I feel like this is such a scam. Making me go to them, but they are charging me higher prices for my meds. When told the customer service representative about this she just read from her little script that she is supposed to say to mad customers. Made me more upset.
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
100% Dissatisfied
Posted by on
Rating: 1/51
I am 100% dissatisfied. The order process took over a week. After I didn't hear anything for half a week I called. From here I had to give them my correct information 3 times which for some reason no one could remember. Finally, I spoke with a young man who said once my credit card was charged that meant my RX had shipped. I told him I needed to take the RX on Monday and he assured me it would be here.

It is now Monday and still no RX, even though my card was charged. When I called the lady stated that it wouldn't ship until the 15th. In short, I am completely appalled with this company. Luckily their customer service was friendly or I would have taken this issue much further. However, I will share my experience with others and advise them to take their business elsewhere.
     
Read 6 RepliesAdd reply
User Replies:
Bill on 03/12/2013:
Have used Medco for years and never have a problem.
In fact sometimes I'm amazed at how fast the prescription is processed and shipped.

If you are sending them a paper script or a new script then you have to give it some time for the mail and processing.

If it's something you need immediately then have it filled at a local pharmacy and any subsequent refills with Medco.
Your doctors office should be able to handle that as well as filing electronically with Medco.
fast327 on 03/12/2013:
This is the very reason I will Never buy mail order medicine. Medco is always wanting us to do this, but the horror stories are compelling us to do otherwise. Especially with the unreliability of the US Postal Service and the cutting back of services. I have a good pharm just 5 minutes away and get excellent service with a smile. Forget it Medco! The only reason I'm stuck with them in the first place is because our prescription plan is admininstered by Medco.
trmn8r on 03/12/2013:
I loved using Medco. Used it for 5 years without incident.

It takes a week or two to get set up the first time, but after that it was clear sailing for me. The prices were good as well as the customer service. The website portal worked great too.

It's mail order, so it isn't the same as walking into a pharmacy. Some people find the switch no problem, others don't like it.

I was also an investor in Medco a few years later, and the company did well. No complaints.
Whiteduck on 03/12/2013:
I'm in between. I like the convenience of going to a local store, but the price @ Medco for my stuff is quite a bit cheaper. There were growing pains with my stuff as they kept saying it would be shipped on the 15th also (hey, why not right now?) but it wasn't. That date kept changing. Finally got a paper bill in the mail for the amount even though I had entered a credit card on my account. That was what was holding it up. Went online and pointed the transaction to the credit card and got the stuff within 2 days.

So, pros and cons in my mind.
Old Timer on 03/12/2013:
We ended up with these buffoons when our script company merged with them. None of our open scripts auto transferred as promised. We had to ask our doctors(s) to call them, then our doctors(s) were hung up on and left on hold forever. Not something doctors deal with very well. Took many, many weeks of repeating the same thing over and over to some pretty half witted CSR's to get things working right. Things seem to be OK now, but it took us almost six months of grief in dealing with these bozo's to get it right.

(Our insurance gave us no other choices or options, other than to pay full price if we wanted too)

Great review, and voted it as such!
Adrienne on 04/24/2013:
I agree. I hate Medco. If I didn't have to use them for 90-day prescriptions I wouldn't. The information from the service rep's is inconsistent. They know they have a monopoly and couldn't care less about us the consumer. Wish I had another mail order option! This a 10 year opinion. In all my 36 transactions with them, I have had maybe 4 go through smoothly without having to call and cause stress and havoc over their silly process. Very dissatisfied customer.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Medco Mail Order Ripoff
Posted by on
Rating: 1/51
FAIRFIELD, OHIO -- I called Medco worried because I knew my health insurance was going through the roof after the 1st of the year and I needed to get my 90 supply ordered before that happened. I was told several times that my order would be requested on December 28th and sent out after the first of the year, but not to worry because it would still be processed under my old insurance.

I called again before the end of the year and was told everything was fine... called again after the first and was told everything was good but it had not shipped yet... called again today and was told they were going to process it under the new insurance and instead of costing $90 it was going to be over $1000 and there was nothing they were going to do about it!!!

This company lied to me and drug their feet in order to delay the processing and get a bunch more money. Too bad I don't have it and I have no idea how I am going to be able to continue paying for my meds at this price.

One thing is for sure, Medco will never see another dime of my money and I will post this message anywhere I can find to put it!
     
Read 5 RepliesAdd reply
User Replies:
trmn8r on 01/15/2013:
Medco is a good company.

Your issue appears to have a lot to do with your insurance, and it isn't clear there was any intent on the part of Medco to defraud you.

I used to order using the 90-day supply all the time. They can't ship that until you have a limited supply on hand by law I believe, which is why they gave you a future date.

As to what happened in this window of only a few days, it isn't clear. What date did you call and you were told everything was OK? I would have called on the 28th or 29th to see it had been processed.

Using a mail order pharmacy can be very convenient, but when things are time sensitive it can be a pain.
ok4now on 01/15/2013:
I just started using Medco a few months ago and noticed that they are slow to process prescriptions. They really dropped the ball in your case. You took the time to call, verify and confirm that your 90 day supply would be processed on time. There is nothing else you could have done, you trusted them.

I don't believe that they intentionally delayed your order. Surely they realize if you were paying $90 your not going to pay them $1000. Shop around, you can do better.
fast327 on 01/15/2013:
Trusting Medco with your prescriptions is like trusting the Federal Government with your taxes. they are going to do what is in their best interests, not yours.
Anonymous on 01/15/2013:
You have to use a certain percentage of your medications before you can order another refill. Sounds like you were ordering too soon for the meds to be shipped.
Joe on 08/26/2013:
Medco prices are high. You may be better off with no insurance. At least then you can use a pharmacy discount plan.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
For physicians, Medco loves wasting your time.
Posted by on
Rating: 1/51
As a prescriber I have dealt with Medco for a number of years. Though most of the reps are generally congenial, the company is very difficult to deal with and seems intent on wasting other peoples' time in an effort to limit the medications they have to pay for.

For instance, I regularly spend 20 minutes on a prior authorization call. I repeat my name and information, including phone and address (which they seem to never have on file), then give all the patient information (which they seem to never have on file) to get sent a form to fill out and fax back. The form (sometimes they will ask you over the phone) asks questions like: What is the diagnosis of the patient? Did you correctly make the diagnosis for the patient? Are they taking another medication in conjunction with that one?
     
Read 2 RepliesAdd reply
User Replies:
Alain on 05/24/2012:
From some of the reviews I've read both here and on other sites, it almost seems that Medco is not so much about helping the patient/customer, but more about not covering prescriptions to save the client (usually an employer) money. They certainly seem to have some efficiency problems. Thank you for giving us a physicians perspective on their service (or lack thereof)!
Inside Info on 07/20/2012:
Although the process seems daunting, don't be put off by the bark. Once you get a representative on the line INSIST that you complete the prior authorization by phone.

The security to insure that you are actually from a doctors office or indeed a doctor wanting to complete a prior authorization, is ridiculously low. All that the caller has to do is 1) Verify patient info Name/DOB/Name and strength of the Drug. 2). Doctor info: Dr Name/Address of Practice/ Phone and Fax Number. 3). Answer questions that are so easy to guess at that a first grader could probably do it.

It really is that easy, there is NO security questions that are asked to prove that a doctor or doctor office is actually doing this. In other words let me really spell this out....as long as a patient had the above info, AND SAID, that they are dr bob or nurse nancy or ma mike they could call in their own prior authorization.

I know this because I was a prior authorization rep for Medco, many times I was surprised at the lack of security in this regard, but even though I suspected that I wasn't talking to the doctor's office, the response I got was, it is not your job to question the caller. If the caller says they are from the doctor's office, they are from the doctor's office.

For Prior Authorizations are probably handled by Apac Customer Services as can be seen here:

http://www.apaccustomerservices.com/our_company/news/medco_honors_apac_with_vendor_appreciation_award_for_second_year_in_a_row/

And a majority of the prior authorization calls are taken at the cedar rapids center. They can be reached directly at this phone number: 319 896 2900
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Customer Service
Posted by on
Rating: 1/51
SAINT LOUIS, MISSOURI -- I went to my local pharmacy to get my meds, but they were way too much. So, I turned to our Medco program that said I would get three months’ supply for the same price as one month at my local pharmacy.

The meds were ordered by the doc office at 530pm, and the next morning at 9am my husband checked it and seen that they had charged
us three times that amount, so he called to cancel it. According to Medco the meds did not leave their facility until 1130am, (mind you we called at 9am to cancel). They refused to cancel and now we are out 3 times the amount of money we expected to pay, for us that is more than a week’s pay!!!! They refused to offer any payment plan help, refused to cancel the order and refused to provide any help, guidance or reassurance for the future.

This is an awful company, they have horrible customer service, (they all say the same thing word for word so you know they are reading it off a paper). I know I am not the first person this has happened to and nor will I be the last unless people like me speak out to this injustice.

There is no reason why we should not have been able to cancel this order in the first 24 hour period!!!!! This is something the company needs to correct as opposed to raping all of us of our income for drugs that should not cost this much to begin with!
     
Read 3 RepliesAdd reply
User Replies:
fast327 on 03/30/2012:
Avoid Medco like the plague.In fact,they are worse than any plague.
trmn8r on 03/30/2012:
I had Medco for 3 years and loved their service. Yes, I got 3 months for the price of one by buying a 3 month supply.

It can be hard to set up and there can be miscommunication at first because it isn't face to face, but once mine was set up it was fantastic. I'm sorry yours didn't work out.
GenuineNerd on 03/31/2012:
Are the medications in question available as $4/$10 generics? Many big box stores and supermarket chains with pharmacy departments now offer discounted prices on over 400 drugs. Those prices would most likely be better than Medco or the pharmacy you're using now.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Over charged and never received back the over charges
Posted by on
Rating: 1/51
AUSTIN, TEXAS -- I receive a generic medication every month. The copay was only supposed to be $10 a month but I first paid $27 for the first year I was on the medication but then they tired the price to $60. It's considered a tear one prescription which is only $10.they admired it on almost all, my calls. Even went as far as telling me there would be an investigation and I would be receiving the sum of the difference. Didn't receive any money out any notification about what they were doing to resolve the matter. meanwhile I continued to past the $60 for my medicine. I called nearly every month and got the same story "I'm not sure what happen, but I'll make a more of it in your file and someone will be in touch with you within 24-48hrs. No one ever called me, I never saw a check and I'm still getting the run around. One least I spoke with said it was being held up for some stupid reason, her words not mine, and she out it through while I was on the line. I called again the next month only to find out that she no longer worked there. Big surprise there. We now have a new insurance company for our proscriptions and I pay $10 a month. Still no word on my from Medco.
Their a bunch of scam artist
     
Read 1 RepliesAdd reply
User Replies:
Kris10 on 03/22/2012:
Keep on Medco about this. There is no reason you shouldn't be getting your refund. Also, swype is not your friend when posting reviews on here. I had some trouble understanding certain things before I tried them out on my own phone using swype.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Received a bill for Crestor for $185.16
Posted by on
Rating: 1/51
FRANKLIN LAKE, NEW JERSEY -- Medco has no policy for charging clients for medication that is on their brand list.
I was told it was up to my insurance plan as to how much I will be paying for brand name medicine.
I was told that the benefit plan administrator has a list of medicine and they had agreed to what Medco charges for brand name medicine.
Medco has no way to warn patients that the medication is going to cost more.
Medco has no policy on taking medicine back when a person can't pay for it.
I had no ideal that the medicine I was ordering was $370.33 and my part will be $185.16, which I cannot afford.
     
Read 18 RepliesAdd reply
User Replies:
raven2010 on 03/17/2012:
Pharmacies are not permitted by the FDA to take drugs back. it isn't safe:

http://www.fda.gov/ICECI/ComplianceManuals/CompliancePolicyGuidanceManual/ucm074399.htm
raven2010 on 03/17/2012:
You can check with your plan administrator to find out exactly what will be covered for each drug.

My insurance provider has a website with about a zillion most commonly prescribed drugs and the exact amount my plan covers.

That helps me when I shop pharmacies for the best deals
jktshff1 on 03/17/2012:
I always ask the price before I proceed with an order. Might help.
dan gordon on 03/17/2012:
while I used Medco for yrs, Walmart has a generic Crestor for about $10 for 90 pills. Sometimes it pays to ask your doctor for a few options then price them before ordering.
Cwazychicken on 03/17/2012:
Ask your doctor about generics. I am on nexium but it is so expensive, they give me generic.
Anonymous on 03/17/2012:
Some companies have discount cards for some drugs. I don't know if Crestor has one. Ask your doctor or pharmacy.
Old Timer on 03/17/2012:
I hate dealing with Medco. Wish our carrier would go back to Prime. They are all pretty bad, but Medco is the worst in my view.
fast327 on 03/17/2012:
OT, I'm with you! I've said this many times and I'll say it once more. Medco wants to control your life. They practice medicine w/o a license. Many times they have questioned or denied the provisions in the doctor's prescription. They always think they know best. They cannot read a calendar and will deny a refill in a second! The best description I can give them is they are money-grubbing crooks. Stay as far away from them as you can.
JISCal2 on 03/17/2012:
Excellent suggestion Little. There was a drug that was not covered on my insurance and the doctor gave me a discount card from the drug maker to take to the pharmacist. It ended up being less expensive than if my insurance had covered it.
ticia232 on 03/17/2012:
Was your insurance company charging that amount for copay BEFORE you went with Medco?

I ask because my my mother's copays didn't go down after she changed. She changed because it was more convenient for her to have her meds mailed to her, because she works on the road.

Medco is NOT one of those discount online pharmacies.
Old Timer on 03/17/2012:
Ticia, you are 100% correct. Medco is a contract pharmacy that companies and organizations contract with to supply prescriptions. I have found if there is any way to screw up a prescription or a customer Medco will find it. In the dictionary under clowns, it says see Medco.
JISCal2 on 03/17/2012:
Express Scripts and Medco have merged or are in the process of merging. Maybe things will get better? I don't have experience with either...
Susan on 03/18/2012:
It sounds like you received branded Crestor instead of the generic form. Unless your doctor marked the "do not substitute" box on your prescription then most pharmacy companies (I.e. Medco, Express Scripts, etc.) will fill the prescription with the generic form if available.
oldisgood on 03/18/2012:
I have Medco and am completely happy with them. You do know you have an 800 number you can call and talk directly with either a CSR or a Pharmacist and ask questions including how much your medicine will cost, don't you? I have talked to both a CSR and a pharmacist about medications many times in the past and they have always been polite and very knowledgeable.
trmn8r on 03/18/2012:
I would Echo oldisgood's comment. Whem I used Medco for my mom I was thoroughly happy with them. I did call a few times and received excellent service. Maybe they could answer your questions and address your concerns if you call?
jonthethird on 03/18/2012:
When I order drugs from Medco, they always tell me how much it is going to cost me before completing the order. Maybe this is just an online thing, but have had no problems with them
Val on 03/19/2012:
I just began using the Crestor Saving Card which works with my company insurance and pays up to $50 of my normal out of pocket expense to drop my cost to no more than $18. But I've been to two major pharmacies and when they apply the Crestor card (after my regular insurance), the savings doesn't get applied, but the normal amount comes out of my Health Reimbursement Account (saving account through my insurance which I put my own funds into). I'm being told the reason for not getting the savings is because my regular insurance first pays my out of pocket co-insurance from my HRA, so when the transaction at the pharmacy occurs, it appears I owe $0.00 (even though the funds were paid out of my own account). But the pharmacy won't discount me the difference between my cost of approx $52 and the $18 max I'm supposed to pay with the Crestor Card. It appears the only way I can realize these savings is if I use up all the money in my HRA, and then during the Rx transaction, it will appear I do have a co-pay and the pharmacy will then submit a claim to to Crestor for the difference.

Has anyone else ran into this issue?
Doug Marshall on 08/13/2012:
I have found this company to be too big and unresposive to the average every day citizen who depends on their drugs as a matter of life and death issues. I am going to contact my state senator to find out if they are monopolizing the market and what can be done about it.
Close commentsAdd reply
Medco OnLine Pharmacy BAD Business Monopoly
Posted by on
UNKNOWN-CAN FIND ON WEB SITE, MISSOURI -- Medco is a monopoly that does not meet our needs or communcate on a timely basis. How can we be forced to use it by our healthcare insurance!!

My doctor renewed my prescriptions at an annual visit. The only way they will show on-line is if they ship me every single prescription she renewed at this time, whether I need them or not. They will not post them online for me to order as needed unless I order them all now. It takes them two days to reply to a post on their site and they don't follow the string of emails so never understand the problems they are creating.

Even though this is supposed to be an online service they are now telling me to go back to my doctor to get paper from my doctor, find an envelope, find a stamp, go to the post office and mail them prescriptions each time I need one because they can't find a way to keep the submitted renewals for prescriptions by my doctor at an annual visit.

We should be uprising against this ridculous policy of ordering 90 days of medicine from someone who has no clue how to communicate or service our needs, much less have a human understanding of our medical concerns!!
     
Read 6 RepliesAdd reply
User Replies:
trmn8r on 06/12/2011:
Once I figured out their system, using Medco was a breeze and cheaper than what I was doing previously.

I hope it gets easier for you.
oldisgood on 06/13/2011:
I think Medco is wonderful. When the doctor renews all my prescriptions I ask for individual prescriptions. I then send in each one when I need it. The envelopes are prepaid so no postage is required. I can see Medco not being able to keep renewal dates straight when all prescriptions are sent in at once. They offer excellent service, reasonable prices and their customer service is very, very good. I have been doing this for 15 years and have NEVER had a problem.
rgs3 on 10/30/2011:
It's clear Medco has shills working this site. I signed up under their claim that the first 90 day supply of a generic was free. I received the brand name and a charge for $100. I have never been prescribed the brand name, and they knew my prescription history. They didn't use the MSA debit card they were given, and certainly wouldn't admit to a mistake or correct anything. For me, to read the only responses as praise for Medco is ridiculous. The only way it gets easier, is to choose a different mail order provider, as I am.
trmn8r on 10/30/2011:
It's clear you are mistaken "rgs3". I don't work for anyone.

I have surfed consumer websites for 5 years, and it always amuses me when I am accused of being a "shill". Yes, shills exist, but it easy to tell the difference. A shill would go on and on about how great the company is.

Looking above, I wrote two (2) sentences. There is a note of empathy in my comment, which recognizes that the author does have an issue but it may get better.

"get better" isn't code - Using Medco is different than your pharmacy down the street. Once a person (evidently NOT you) figures out how to use their system, it DOES become easy. I'm sorry it didn't work for you.
Anonymous on 10/30/2011:
Good comment cgs3.
trmn8r on 10/30/2011:
How is rgs3's comment "good"? I am not a shill and neither is oldisgood, and you know it.

My response isn't "praise". It is an honest evaluation of my experience with them. It wasn't completely without issues, but they were minor and only in the beginning. Used them for over 3 years.
Close commentsAdd reply
Rant
Posted by on
My previous company used CVS Caremark as their Pharmacy Benefit Manager. My new company is contracted with MM. Let me suffice to say that no medication that I was on previously is being covered without a prior authorization. I'm talking about medications I have been on for almost 10 years for chronic illnesses. Customer service at this crack PBM is atrocious. I'm wondering if and when I have a reaction, because they refuse to fill my RX's until my Dr, who has gone to school for over 11 years to specialize in medicine, calls to talk to some flunky who probably has a GED, at best, and that idiot is going to make my medical decisions? You're kidding me, right? My lawyer has me have them reiterate back to me that they are refusing medication until a customer service representative decides on my medical needs. This is a lawsuit!
     
Read 11 RepliesAdd reply
User Replies:
dan gordon on 02/11/2011:
has probably more to do with your insurance coverage than with Medco. I"ve used them for yrs and find the service top notch. Think your issues are with your provider not the pharmacy.
Venice09 on 02/11/2011:
We had the same problems with Caremark. Go figure.
fast327 on 02/11/2011:
Anytime Medco is involved with prescriptions, there is trouble. They practice medicine without a license and cannot read a calendar. They consider a typical month to have 35 days and they question whether your physician has properly prescribed your medicine. They have denied refilling prescriptions because they were called in ONE DAY EARLY. What an arrogant bunch!
Alain on 02/11/2011:
I think I'll stick with the local pharmacy.
trmn8r on 02/11/2011:
I used Medco for 3 years for my mom's prescriptions from 4 different doctors. I had no issues whatsoever.

My takeaway was there were a few extra rules because we were doing transactions through the mail instead of in person. Other than that it was flawless and we saved money and time on trips to the pharmacy. Maybe it isn't for everyone.
Anonymous on 02/11/2011:
Yep had a similar problem with these jerks. They live to throw that preauthorization lockout on the screen, but sure don't mind raking in all that cash from premiums!
momsey on 02/11/2011:
Yeah, I had a bad experience with Caremark. So I can't say Caremark is great and Medco is terrible. But, in general, I like to deal with brick-and-mortar pharmacies as much as possible.
trmn8r on 02/11/2011:
momsey -> based on my experience, I think that is the issue for many people. There is a difference, and I think there has to be, in using one versus the other.

At the root, I think a lot (not all) of people who complain are more comfortable dealing in person with a pharmacist/technician.

The few minor things that came up when I used Medco were promptly handled by calling them.
fast327 on 02/11/2011:
I use a brick and mortar, local pharmacy. I refuse to use mail order pharmacies such as Medco recommends. My pharmacist sometimes has to work around Medco's sillines.
dan gordon on 02/11/2011:
most insurance offers you the choice to go to your local pharmacy and get a 30 day refill or mail order and get 90 days for the same deductible. Its your choice. Medco doesn't receive your premiums your insurance carrier does.
fast327 on 02/11/2011:
The USPS has never proven themselves to be that reliable. I have had mail lost, delivered to the wrong address, or damaged. I do not want my medicines handled by such incompetent delivery.
Close commentsAdd reply
Top of Page | Next Page >