non-delivery of medication
ATLANTA, GEORGIA -- Patients beware!
Medcohealth (ex-Merck Medco) received my prescrpition for four different items on 08/11. Eight days later I received two itmes of this prescription at my office at work, which was quite unusual, before they used my homeaddress, suddenly they switch to my employer. Being located at a real big office complex (> 4,500) a lot of mail gets handled there - but things can take a while, so I call them immediately to correct the shipping address, also asking for the missing prescription. I was told that stuff is getting shipped as a separate shipment. On 08/21 I receive in the eveing a call at my home from medcohealth "verifying" my home address. (!?!) One specific item supposedly has to be shipped overnight express, as the medication is perisable. The shipment was announced for leaving medcohealth on Monday 08/25 - arriving next day. I was a bit surprised about this call, as the person I called two days before had claimed the stuff was already on the way - but I thought things can get mixed up, when four different things are ordered the same time. Patiently I wait till Tuesday 08/26 but nothing arrived - on 08/27 I call to follow up and the surprise story truly starts ... what medication is missing - I don't know as a) I can't read the physician's handwriting anyway, b)didn't know that I have to make copies before mailing it to medcohealth and c) finally the prescription is for my 13 old. I only know what was delivered - but the service worker at the phone does not know what may be was shipped, what may be was not ... connects me to a special service worker for my healthcare provider (huh?). Yet no other result with the next phone worker, they don't find anything about the two missing prescriptions. I'm told I will be put on hold for further review of my files - but then - bang the system hung up on me.
Okay - let's write an email via the "myuhc.com" website contact ... telling my frustration about being told different things about the same shipment, but still not getting any help from Medco on the phone ... I hope for an answer (promised on the website:"within 24 hours") On 08/29 nothing, no answer, no medication, but the invoice for >$100 comes with the mail. After calling back asking for help a) where the medication went and b) when it was shipped and c) if there is a solution for getting it in short term, I'm nearly half an hour on the phone with a 'supervisor' who tries to understand what happened but can't give me any details on the missing medications but a run around telling me "should know your prescriptions names, that are missing". Nevertheless not one time when I was on the phone with medcohealth, anybody did address a word of excuse to me for their failure to ship as promised ("7-11" days) the prescriptions, neither for their inability to tell me what happened in between the calls ... and really no feeling for the need to help me. I therefore asked for the transfer of the prescription to my local pharmacy ... I don't know if this will work, but at least finally I know the prescription names # numbers.
Anyone who needs real medications should think twice before ordering via mail from "medcohealth" an unfriendly & unreliable service according to my experience!