3/1/10 - Yes I hate Medco. They deny me my Nexium 40mg 2x daily many times. I have appealed and they still denied it. Started getting acid back in fall of 2008. I have had 2 endoscopies which I had multi-ulcers and gastritis. Got rid of the ulcers. (I can not burp or throw up because of a past Hiatal hernia surgery.) I can stand lots of pain however getting acid for month at a time is almost unlivable (my poor husband has to put up with me being a ...) I get acid on an empty stomach and almost every time I eat anything. Get acid every time I bend over.
I have almost landed in emergency room over dozens of times because of the pain is so bad. Don't go because what are they going to do? $2000 visit and an 8 hour wait I could not do. I am no whimp either (major back surgery and off all pain meds within 2 days). I have tried Protonix, Aciphex, Zegerid, Omeprazole, pantoprazole, Carafat suspension, gasX, soda, apple cider vinegar, cottage cheese, ginger ale, milk. Probably many other things I can't remember... The only thing I have found that works is 2 Nexium a day for me. Not 1 but 2 Nexium. (My Nexium comes from Dr. samples or from my neighbor.) At $400 for 60 pills I can not afford.
Right now, I ordered some Siberian pine nut oil getting it soon and now ordering Nexium from Canada at 59 a pill which I will be getting in 2-3 weeks. If this does not work I think I would rather be dead than live with this pain. This has kept me from family, friends and many activities, life altering YES. For me life threatening MAYBE sooooooon. If anyone has anything better please let me know.
OK, so I get new insurance this year and my new mail order prescription provider, Medco, turns out to be the most frustrating provider I have ever dealt with. You go to the trouble to get new prescriptions, mail them off, and they show up on the website as "we can't fill your prescription till we talk to your doctor". Let's see my doctor, that would be the guy that filled out the prescription in the first place.
Wait here's one, you get a prescription filled, it shows up on the website one week and poof, it's gone the next week along with all the refills which means, that's right now I have to waste my time and my doctors time reordering the same prescription. Why? Because nobody's time is more important than a Medco employee's time. So I send an inquiry about the missing prescription, and I get instructions on how to order a prescription. So, I send another inquiry, this time I clarified my question, the response was "that doesn't happen on our website", nice and to the point. The fact remains, I still have to get another prescription filled out to reorder it.
Now it seems the old saying is true, you don't know what you've got till it's gone, and for as much trouble as Caremark was to do business with (my employer bought an extra drug management contract that told Caremark to cancel certain prescriptions after being filled once, they stopped spending money on envelopes and included the refill cancellation right in the first fill of the prescription, long story), anyway, at least once you got stuff squared away you go to Caremark's website and you could view all of your prescriptions at once including the status of each one.
At Medco's website you're only allowed to view the prescriptions they say are ready to fill, if you want to see other prescriptions or more information it's really hard to find, that is if it is still there at all. I thought the person on the customer 800 helpline was polite and tried to do the right thing, but she was limited by poor corporate processes, she tried to fix an order for me two weeks ago and I'm still waiting.
The email responses are either simplistic auto responses implying you don't know what you are doing, or they insult you, "how dare you imply the great Medco may have effed something up". So there you go, at odds with my service provider, and pretty sure, at least so far, they don't know what they are doing and really don't care.
PO 747000, OHIO -- My daughter was running out of birth control pills and had gone for annual checkup. She needed a a few extra refills because she will be studying abroad in Australia for 4 months. She dropped off the prescription at the local drug store, which the doctor gave for a 6 months. The pharmacy asked her how many refills needed. She said, "6 months". She only needed 5 months but, because in order to get it cheaper they give it in 3 month supply. Well after being on the phone for 4 hours jumping through hoops calling Medco which told me I need to call UnitedHealth to get the okay, which told me to Medco they okay it. Then told UnitedHealth "Medco told me to call you". Had a 3 way conversation with Medco/UnitedHealth/and me. That I need the doctor okay for the 6 months.
I said, "The prescription was for 6 months and already at the pharmacy. Can I go or have the pharmacy fax or I will fax the prescription to you so you would have it on file?" "NO, the doctor need to call Medco for the override". "Well, it's 5 o'clock now the doctor left for the day call tomorrow." Called the next day explained to the doc that they needed to call. The doctor's office called me back and told me I need to get the prescription and mail it to Medco, to get the 3 months. I said "Well what about the pharmacy? Wouldn't they need the copy of the prescription on file?"
Well it go on and on. I paid out of pocket dearly to get 6 months prescription and didn't go through Medco even though I'm paying insurance to have this suck service. They should burn that place down. It's so hard to talk to untrained stupid people, even the supervisors at MEDCO.
I recently had a very bad experience with my mail-in prescription order with Medco. I had filled prescriptions by mail or several times over the past year without issue. Sometimes my prescription was for 30 days and sometimes 90 days which I never understood, but I was always charged accordingly. Well, much to my dismay, the last order I placed was for 4 separate prescriptions and when I received the first in the mail, I realized that I was charged twice as much as I would pay at the pharmacy for 1 30-day supply.
I called Medco to question the charge and ask about the status of the other 3 prescriptions and their charges. They were also filled and on their way and 2 of those prescriptions were also written incorrectly (or in a way that Medco will only send a 30-day supply but charge for the 90-day supply), thereby costing me twice as much. The representative advised me to refuse the package so that I could have my account credited. I did just that and then learned that because Medco said that the error was not on their side that I would still be charged (overcharged) for the prescriptions that I just sent back!
I was irate to say the least and finally spoke to a supervisor who agreed to put a note on my account to return the package to me. I still am out the double cost of the prescriptions and will have to revisit my doctor in order to get correctly written prescriptions to have refilled through Medco or at pharmacy if I choose. I would have expected a phone call from Medco when they originally received my prescriptions if they weren't written correctly.
Mail-in order saves Medco money and is supposed to save you a third the cost of your prescriptions. If they want your business, then they should treat their customers better. I'm not happy with the mail-in service and will be weary of using it in the future.
LAS VEGAS, NEVADA -- As Medco claims, it is much faster than mailing in a prescription, and if you don't they triple the price at a local pharmacy. Now No One AT MEDCO takes responsibility! They claim in Las Vegas once it is picked up by UPS, whom they have a contract with, it is out of their hands! They claim "oh well it's my problem, go back to the Dr.'s Office and get another prescription and fill it locally, at my own PERSONAL expense." The people on the telephone are rude, flippant, and couldn't care less. NOW we pay a High premium for this service which is no longer being serviced. MEDCO needs to be sued constantly to make them responsible.
WASHINGTON -- INCOMPETENT THIEVES!! My Dr. wrote a Rx for me. I told him the generic caused more drowsiness and irritability so he crossed out "generic allowed" and signed his name above "Dispense As Written" AND circled it. Although I normally get generics to save money, I should not have to suffer increased drowsiness from a generic medicine that does not work the same as the brand. Medco sent me the generic. When I called, and was transferred FIVE times, (retelling the same story) I was told by the Pharmacist that the Dr. had not signed for Brand. This is a blatant LIE.
I'm a certified Pharmacist Technician and know how to read a Rx.The RPH told me she would contact the Dr. and I said. "but it's already been filled for generic". She stated, "if the Dr. writes for Brand, then they'll fill it for the $35 copay". A week later, I tried to use my debit card and it was overdrawn. Medco had filled the brand and charged me $463.00!!!
Don't ever give Medco access to your bank account. Medco is stating that I requested brand, NOT the Dr. The second RPH admitted the Dr. had written for brand, but it was also signed on the generic and although it was crossed out, they interpreted it to mean generic. Even though BRAND was circled?! That money was going to be used for college tuition. Now I have 180 days of a medicine I occasionally use.
MISSOURI -- I'm devastated! Medco was to mail me my Rx to start my LIFE & DEATH treatment & now they are denying me any coverage on the Rx. They are uninformed, do not care, rude, crude & careless with others' lives. My doctor and lab/blood tests show I need this treatment & who is Medco to deny me?
They are not a real insurance company, they are a bunch of idiots sitting at a desk enjoying playing God! How do they sleep at night with what they are doing to others? Please if you have Medco and have no choice since it's through my husband's job, then beware all of you! They did this to me & they can do it to you or your loved ones too! Everyone needs to write to them & let them know they can't legally play God - or can they??? They're doing it.
ATLANTA, GEORGIA -- Patients beware! Medco Health (ex-Merck Medco) received my prescription for four different items on 08/11. Eight days later I received two times of this prescription at my office at work, which was quite unusual, before they used my home address, suddenly they switch to my employer. Being located at a real big office complex (> 4,500) a lot of mail gets handled there - but things can take a while, so I call them immediately to correct the shipping address, also asking for the missing prescription. I was told that stuff is getting shipped as a separate shipment.
On 08/21 I receive in the evening a call at my home from Medco Health "verifying" my home address. (!?!) One specific item supposedly has to be shipped overnight express, as the medication is perisable. The shipment was announced for leaving Medco Health on Monday 08/25 - arriving next day. I was a bit surprised about this call, as the person I called two days before had claimed the stuff was already on the way - but I thought things can get mixed up, when four different things are ordered the same time. Patiently I wait till Tuesday 08/26 but nothing arrived.
On 08/27 I call to follow up and the surprise story truly starts... what medication is missing? I don't know as a) I can't read the physician's handwriting anyway, b) didn't know that I have to make copies before mailing it to Medco Health and c) finally the prescription is for my 13 old. I only know what was delivered - but the service worker at the phone does not know what may be was shipped, what may be was not ... connects me to a special service worker for my healthcare provider (huh?). Yet no other result with the next phone worker, they don't find anything about the two missing prescriptions.
I'm told I will be put on hold for further review of my files but then - bang - the system hung up on me. Okay let's write an email via the "myuhc.com" website contact... telling my frustration about being told different things about the same shipment, but still not getting any help from Medco on the phone. I hope for an answer (promised on the website: "within 24 hours").
On 08/29 nothing, no answer, no medication, but the invoice for >$100 comes with the mail. After calling back asking for help a) where the medication went and b) when it was shipped and c) if there is a solution for getting it in short term, I'm nearly half an hour on the phone with a 'supervisor' who tries to understand what happened but can't give me any details on the missing medications but a run around telling me "should know your prescriptions names, that are missing".
Nevertheless not one time when I was on the phone with Medco Health, anybody did address a word of excuse to me for their failure to ship as promised ("7-11" days) the prescriptions, neither for their inability to tell me what happened in between the calls and really no feeling for the need to help me. I therefore asked for the transfer of the prescription to my local pharmacy... I don't know if this will work, but at least finally I know the prescription names # numbers. Anyone who needs real medications should think twice before ordering via mail from "Medco Health" - an unfriendly & unreliable service according to my experience! Patients beware!
LEXINGTON, KENTUCKY -- Doctor submitted 4 scripts to be filled. Received a call from Medco, after they left 4 messages on a business phone that doesn't get checked, confirming the 4 scripts and home address. Told them to please delete the number they have been calling and to add the home phone number. Put me on hold and came back saying it was all changed. After a week, my husband received more messages on his business line, finally got ahold of them and they needed a credit card number for my 3 scripts. Asked them where the 4th was, and they said they never received it. I told them that THEY told me there was 4 and they checked with me about all 4 of them. She didn't have anything to say.
I questioned their pricing since I was supposed to be paying for 2 months and getting 1 free. My monthly charge for 4 meds are $70.21 (which is $210.63 for 3 months), they want $175 for 2 of the meds for 3 months. How is this supposed to be saving me $$? I feel like this is such a scam. Making me go to them, but they are charging me higher prices for my meds. When told the customer service representative about this she just read from her little script that she is supposed to say to mad customers. Made me more upset.
I am 100% dissatisfied. The order process took over a week. After I didn't hear anything for half a week I called. From here I had to give them my correct information 3 times which for some reason no one could remember. Finally, I spoke with a young man who said once my credit card was charged that meant my RX had shipped. I told him I needed to take the RX on Monday and he assured me it would be here.
It is now Monday and still no RX, even though my card was charged. When I called the lady stated that it wouldn't ship until the 15th. In short, I am completely appalled with this company. Luckily their customer service was friendly or I would have taken this issue much further. However, I will share my experience with others and advise them to take their business elsewhere.