Medco has messed up the deliver of my medication two prior times. I thought I will give them one last chance, and they LOST the prescription this time!!!
OMG, they are the WORST company to deal with, NEVER use them....
ISSAQUAH, WASHINGTON -- I feel the same way as others, it worth 0 star if there is. About three years before, it was a very nice company, they sent me medicine after called me and made me confirm about the price and amount. ... read full review
Hard To Say In Short Words
ISSAQUAH, WASHINGTON -- I feel the same way as others, it worth 0 star if there is. About three years before, it is a very nice company, they send me medicine after call me and make me confirm about the price and amount. Since ... read full review
I am 100% dissatisfied. The order process took over a week. After I didn't hear anything for half a week I called. From here I had to give them my correct information 3 times which for some reason no ... read full review6 Replies - Latest reply on 04/24/2013
KENNESAW, GEORGIA -- I find Medco the most confusing pharmacy that I have used. Originally, I used to receive my medications through Walmart. Then someone told me that Medco is inexpensive and more convenient. They deliver ... read full review3 Replies - Latest reply on 12/18/2012
We got screwed
Three years ago and a different employer ago - we had Medco and my husband had a drug that he got on a 90 day supply. We evidentially gave our checking account info for that drug online. Fast forward ... read full review3 Replies - Latest reply on 03/03/2011
Medco is an awful company to deal with! We only deal with them because of our insurance. They take forever to get medications mailed out. They claim they have to call the doctor when there are refills left. If you can, deal with a local pharmacy. 2 Replies - Latest reply on 02/18/2011Add reply
I had my script filled twice by Medco. I received a refill reminder and tried logging into the site and since I had changed insurance from mine to my husbands I needed to talk to a representative A month ... read full review
I cannot get a representative to help me with a lost prescription. I can only ever reach someone by the "secure online service". They give me a phone number that they CONFIRM is correct but it is NOT correct and I cannot reach anyone to help.
1 Replies - Latest reply on 01/26/2011Add reply
It is VERY frustrating and I am VERY happy that my company has switched to a new provider for the next enrollment period!
Medco is horrible
TAMPA, FLORIDA -- On 8/10/2010 I placed an online refill order with Medco Pharmacy. Confirmation #: XXXXXXXXX. At this time I double checked everything on the website and the order stated it was in processes. I checked ... read full review7 Replies - Latest reply on 11/07/2011
I have recently had the misfortune of changing insurance and therefore must now use Medco for my mail order prescriptions. I registered online (with obviously my correct address) and my doctor faxed them my scrip. That was two weeks ago and at least three phone calls later. Last week I asked where it was only to find out my prescription "wasn't covered" and so they decided not to contact me, but just let it sit there. My doctor then changed it to a generic. I also discovered they had the wrong address for some reason and corrected it. Guess what. It still hasn't arrived BECAUSE THEY HAD THE WRONG ADDRESS. I'm giving up. I'll get my prescriptions at the local Walgreen's.Add reply
Paid Twice the Price!
I recently had a very bad experience with my mail-in prescription order with Medco. I had filled prescriptions by mail or several times over the past year without issue. Sometimes my prescription was ... read full review4 Replies - Latest reply on 11/19/2009
Sick of the run around
Last spring I mailed a new prescription to Medco, it was asthma medicine for my daughter. Her doc wrote it for refills up to 1 year. I mailed it in then called them a few weeks later, I was told by ... read full review
I am forced to use their mail order service, since they charge an arm and a leg to go to a pharmacy. So the lost my meds.. Rather then send me a replacement they used my next refill on 1 and I had to get extras until the received my new prescription on the 2nd. They promised me a credit for the 1st set that was lost. I sent them a change of billing via mail and to remove all accounts since I changed banks. Conveniently the web site will not allow me to delete credit cards. So they took the money from my new bank account and credited it back to a non existent credit card. I told them of their error they said it will be corrected in 5 days. Five days went by and I contacted them again, they said it was refunded already. I said I know to the wrong account. Believe or not this continued with me getting 2 steps forward and 5 steps backward. One person would acknowledge the request and ask for more info to where to send payment etc. then the next email would come back showing I received it on the non existent card. Back and forth for 2 weeks.
1 Replies - Latest reply on 04/10/2009Add reply
Lets see if this time took. God I absolutely had this company. BAD Customer service.
HOUSTON, TEXAS -- First off they sent me the wrong dosage and of course less than what the Doctor ordered, and their solution was to have me go and ask my Doctor if he had any free samples! When I refused and demanded that they correct their mistake, they said sorry its against company policy without me paying a co pay again. When my Insulin finally arrived it was warm (I live in Texas). Needless to say I have not used them since.
1 Replies - Latest reply on 03/06/2009Add reply
The Company I work for is now pushing us to use them and I'm thinking no wonder we are called a Prozac nation, its called a feeling of helplessness!!!
Very late and timely deliveries of medicine and passing the buck from one department to the next as an excuse. Even blaming service on technical problems. Do we want to put our lives in the hands of an inefficient company to receive our medication? Add reply
Please tell all your friends about what a Joke of a Company Medco is. If you ever have any kind of a problem you will know that they hire anyone off the streets.
They are rude,and don't care about you at all. If you want something done don't waste your time talking to Customer service and then to a supervisor this whole process is a joke.
Call and ask for the CEO of the Company David Snow Jr They will most likely transfer your call to the office of the President. (A special department handling very upset calls) the number to the Corporate Office is (201) 269-3400
Good luck to you.....
Filling a Prescription
I am a type 1 diabetic, and really try to lead a healthy life. I test my sugars up to 20 times per day. After my doctor sent my prescription in, I received my test strips 2 weeks later. The prescription ... read full review7 Replies - Latest reply on 07/15/2008