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Lost prescription
Posted by on
I had my script filled twice by Medco. I received a refill reminder and tried logging into the site and since I had changed insurance from mine to my husbands I needed to talk to a representative A month and a half ago the representative stated I had 2 accounts and that he would take the script off the old and add it to the new account (new insurance). Now 3 weeks later I called for a refill and they couldn't find that they had ever filled a script for me under my new or old account or that they even billed me ever (I received a refill reminder in my email from them and paid on credit card 6 weeks ago). I have to contact my doctor and get a new script for him to send to them. Fat chance that I will use them again. When I had my last script filled I had 2 insurances active and the representative told me that they couldn't bill both and I still had to pay the same amount.
I have no confidence in them and now that pharmacies are providing 90 day scripts for the same price, I will go somewhere close to home. I tried logging in to my account online and now my old information has been deleted after talking to their tech support so that the old RX number is no longer listed. (that's correct, I had the Rx number and they still couldn't find it)
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Prices of Medco are not guaranteed unlike Drugstore
Posted by on
I heard Medco from one of my friends who said Medco is fast and cheap. So, I joined Medco Rx Discount Program last year (a few months back). However, after I placed an order of medication according to their specified price (it was an expensive medicine), they refused to give at that price. They charged about 10% more (so, I cancelled later). I argued with the customer service and manager, but all they say is their advertised price is subject to change (in my opinion without clear reason, because their price is similar to competitor and disclaimer was very vague as to where it applies to webpage or price), unlike another competitor (Drugstore). I even paid a membership fee to get a lower price, but they charged more than another ompetitor that does not require a membership fee. Why would I pay membership fee and pay more. Another thing I don't like about Medco is that it also requires the customer's and all depedents' social security numbers (for family membership) while Drugstore does not require them. So, I cancelled the membership and requested a refund for the fee. They did not give my money back for almost too months. So, I had to send email and call them multiple times to get a refund. I requesed them to purge all my and dependents' information. I hope they purge all my information and all my family's social security numbers. It was my big mistake and waste of time. Due to this unpleasant experience with Medco, I would not recommend people to join Medco program. (Disclaimer: my above complaint is precise subject to my memory.) John.
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Skye on 2011-01-26:
I think any site that charges people a fee, to join, just they can get these so called lower drug prices are shameful. And many times, it's not even worth the aggravation.

My view is subject to change without notice.

Just kidding.

Good review.
trmn8r on 2011-01-26:
When I used Medco three years ago, there was no fee of any kind. I am surprised to hear that. The prices were always what was on the website when I placed my order. The good thing about Medco was the 90 day scripts came at a good price, and delivery was prompt.

To me, I don't understand how a retailer can change the price AFTER you place an order. I am really shocked to hear these things, since my experience was good for 3-4 years.
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Worst online prescription service PERIOD!
Posted by on
COLUNBUS, OHIO -- I am a 31 year retiree of Verizon. Verizon has chosen to use Medco as its online prescription company for all retired employees. I have no choice but to use them. My wife and I have been experiencing the ultimate nightmare while dealing with MEDCO for 10+ years. Their website is very slow and the prescription tracking is 3 to 7 days behind any account activity. Their records are very seldom accurate and prescription coordination between your doctor and their company is poor at best. Medco's attitude seems to be "Do it our way or the highway" regardless of the outcome of your prescriptions. Help is sometimes provided via an 800 number and an actual person will come on line and they are generally polite, BUT they seldom follow up on your problem and don't sincerely seem to care about anything except doing it their way. I have interfaced with supervisors and management personnel recently and the same results generally occur. "We are working on your problem as quickly as possible" but usually the outcome does nothing to help you get your critical prescriptions on time. I have, on several occasions, been forced to call my doctor and have him write me a new prescription and get it filled locally. Plavix is the latest which I must take daily after my 2007 massive heart attack. Blood pressure medication is another prescription I have been scrambling to acquire in a timely fashion locally. Medco loses scripts sent by my doctor and then issues a letter to me, delaying any solution for 7 to 10 days, which ultimately insures my medications will run out before they can be renewed and shipped to me. The above is only a fraction of the problems we have and still are experiencing with this non-performing company. If you have any option for mail order prescription services "AVOID MEDCO AT ALL COST"! Trust me on this, you will be putting your health care at risk!
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Anonymous on 2010-04-23:
I have had numerous problems with Medco. The only organization more fouled up and badly managed than Medco is the US Government!
LenaSunShine on 2010-08-04:
We've been having all of the exact same problems with Innoviant. After mistakes, overcharges, gaps up to two weeks of missing meds that are supposed to be taken daily, and conversations with multiple people up the chain of command, I've given up and use my local pharmacy. However, the extra we pay at our local pharmacy is that much less my spouse is receiving as part of his compensation package.

This last year, the medical insurance part of the plan started screwing up constantly and ended up costing us about $3000.00 we didn't actually owe, they did. I had to pay the bills to protect our credit rating. They didn't even bother to respond to the appeals, which is illegal. Ours is a company self-insured plan and the contract out to UHC who uses a subsidiary to process our plan and also hires Innoviant as our required mail-order company.

They are all thieves and need to be replaced with a single-payer non-profit system!
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Posted by on
3/1/10 Yes I hate Medco they deny me my Nexium 40mg 2x daily many times.
I have appealed and they still denied it.
Started getting acid back in fall of 2008. I have had 2 endoscopy's which I had multi ulcers and gastritis. Got rid of the ulcers. (I can not burp or throw up because of a past Hiatal hernia surgery.)I can stand lots of pain however getting acid for month at a time is almost unlivable (my poor husband has to put up with me being a ...) I get acid on a empty stomach and almost every time I eat anything. Get acid every time I bend over. I have almost landed in emergency room over dozens of times because of the pain is so bad. Don't go because what are they going to do. $2000 visit and an 8 hour wait I could not do. I am no whimp either (major back surgery and off all pain meds within 2 days). I have tried Protonix, Aciphex, Zegerid, Omeprazole, pantoprazole, Carafat suspension, gasX, soda, apple cider vinegar, cottage cheese, ginger ale, milk. Probably many other things I can't remember...The only thing I have found that works is 2 Nexium a day for me. Not 1 but 2 Nexium. (My Nexium comes from Dr. samples or from my neighbor) At $400 for 60 pills I can not afford.

Right now, I ordered some Siberian pine nut oil getting it soon and now ordering Nexium from Canada at. 59 a pill which I will be getting in 2-3 weeks. If this does not work I think I would rather be dead than live with this pain. This has kept me from family, friends and many activities, life altering YES. For me life threatening MAYBE sooooooon. If anyone has anything better please let me know.
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spiderman2 on 2010-03-01:
I would suggest you go back to your gastroenterologist and tell him of the issues you are having and the fact that your plan does not cover Nexium. Hopefully your doctor can come up with another solution for you. Also, you can talk to human resources department at the employer that provides your insurance. There are different levels of insurance available and you will only get what the employer is willing to pay for. Let them know of your issues. It might help.
PepperElf on 2010-03-01:
one of the gals I knew in college my first time through had acid issues & I remember some of the things she did to control it. she was a signer so had to protect her vocal cords.

- slept on a wedge to prop her back up
- gave up all caffeine, soda, chocolate

you might want to consider asking the doctor, or looking up, to see what foods you should avoid, and which ones will help sooth your acid

although there's acid with every meal, there might be some meal plans that can help lessen the severity of it.

hope you feel better soon
Anonymous on 2010-03-01:
It seems like all the insurance companies have stopped paying for the name brand antacids, but will pay for the generic version, which in this case is the exact same drug. I was a little ticked when I got switched, but it turns out the generic version is just fine. Have you given it a try?

Also, ask your doctor if you have been tested for h. Pylorii. This is commonly the cause of acid reflux, and is easily cured if it is the case. For some reason, they seem to be hit or miss about testing for it.
Anonymous on 2010-03-01:
It isn't just Medco either. A lot of the insurance companies get suggestions from the pharmacy benefit management companies on how to control (cut) costs. Formulary savings by restricting what drugs are available without a prior authorization can be huge.

If you do not reach satisfactory resolution with Medco or your insurance company, contact your states department of insurance. They will take all of your information and intervene on your behalf if it is warranted. In the meantime, ask your doctor if he has samples. Drug reps are always pushing samples to the doctors. Chances are the office will have a small supply they can provide to you.
burning on 2010-03-02:
Thank you for your helpful suggestions all. My husband is on the best coverage available. Dr.'s have run out of suggestions except to take Nexium. It has been the only thing that works for me. The Ins. Companies treat Nexium like it's a narcotic. They said I have tried all meds and to try to find something over the counter, nothing like chugging a bottle of pepto or maalox (tums don't work) just to get it back in 30 min.(lol not). Both Dr.'s ran out of Nexium samples but will keep bugging them. They said I have one of the worst cases they have seen, maybe it's time to seek a different Gastric Dr. Keep bugging her to give me a itemized dated list to try another appeal. Still have not received anything. My diet what a laugh cream sauces and carbs, yogurt, cottage cheese talk about packing on weight (which also makes it worst). No pop choclate caffine tomotoes or broc. and most vege's or fruits are out of the question. I could always do better in this department. I do break down once in a while got to have some enjoyment. I Walking 45 min. this even making it worse but got to do something. I do crafty things and pogo to take my mind off the pain. However when it gets bad look out I am ready to kill something (not life threating huh lol poor husband has to put up with this...). (As you can tell my humor is a little there, not doing to bad it's 5am getting ready to go for a walk. As for sleeping that's about the only time I don't have it (bad) however being upright it comes back. Thanks all for trying and thanks for your time. Find out something new let me know always trying something. Take care God Bless
Anonymous on 2010-03-02:
Burning, you can buy Prilosec over the counter, and it seems to be equally effective. The generic prescription is the same drug in the same dosage. The advantage is that because it is a prescription, you get a price break. If your insurance will pay for the generic of either drug, give it a try, I think you'll be surprised.
burning on 2010-03-03:
Kenpopcorn Thanks, I tried the Prilosec already but will try again. I believe that I would have to take about 4 or more a day to match the Nexium 40mg 2 a day. United Health Care does not cover even the generic Nexium - Esomeprazole. These are the ones they cover, Omeprazole and Protonix gave me acid, Zegrid and Acidphex don't work for me either. I got a bunch of Kapidex (the new med) samples and they don't work either. I have all these left leftovers from all the meds that have not worked boo hoo. I am almost scared to try anything else as the acid just gets worse.

The Dr. tested for pylori IgM but not the IgA or the IgG. Which the test said needed to happen. So I will be bugging her again soon. I heard that there is a outpatient test for the gallbladder can't think of the name of it. That will cost us our deductible $2000 which the Gastric Dr. should have suggested when I had the endoscope done. All I know is this acid is getting worse not better. I appreiate your help.
PepperElf on 2010-03-03:
I almost wonder... if so many meds aren't working, have you talked to the doctor to see if surgery could solve your issue? it is possible that your insurance would cover a corrective procedure.
might be worth reading and asking about at least
Anonymous on 2010-03-03:
I think you are right about dosage, I think my generics are 20mg, so 2 a day would probably be right for you, however, they are much less expensive. Find out what works, then ask your doc to prescribe to that generically.
burning on 2010-03-07:
Thanks Pepper for the surgery site. If things don't get better looks like this might be the way to go.
I started taking Siberian Pine Nut Oil, and have not had any acid. I am also taking Nexium 40mg morning and Kapidex 60mg (samples) at night. Insurance will not pay for either one. Doing yard work and bending over not getting the acid. Something is working right now, I just hope it keeps working.
Also went to site looks like I might be allergic to dairy and that might be why I was getting the acid so bad. The site is very educational.
madconsumer on 2010-03-07:
I wonder if the poster changed eating habits? as this can reduced stomach acid greastly.
rapture on 2010-04-01:
hi burning,

I have been suffering from gastritis for the last six months.

I know you have your own health problems, and I don't want to add to your misery. But my nausea and dizziness have been debilitating. I cannot function, I cannot think straight, I cannot work. I have been researching some stuff, in particular Siberian Pine nut oil. I've read it helps, and I also read that you are now taking it. Could I ask you for the website of the company that you bought your oil from? I am afraid to try just any company on the net.

You can also try and research about these 2 things for your ulcer:

1. Zinc L-Carnosine - developed and prescribed in Japan as a standard ulcer treatment. Works like Sucralfate, coats the lining of the stomach to facilitate healing. It is said to heal ulcers in 2 months.

2. Mastic Gum - this one is said to completely cure ulcers in just 2 weeks. If true, it is definitely worh trying.

How are you feeling now? Is it working? I hope you feel better.
burning on 2010-04-04:
Hi Rapture,
No problem!!! So sorry that your not feeling good. 877-739-9925 $35.00 8.5 oz. I have not had any acid problems since the first spoonful of the Siberian pine nut oil, I think it has been about a month or so. 1-2 teaspoons 30-45 min. before I eat. I stopped taking all acid meds. I tried them all and none worked or stopped working. (My ulcers are healed.) My blood pressure spiked to 150/120 because of the acid problems.
I know how miserable you must feel. I sure hope you feel better very soon. I will keep you in my prayers. Let me know how your doing, please. Also you might be allergic to dairy products. Try some pepto bismol or some baking soda in some water until you get the oil. I know these are very temporary fixes however keep trying until you find what helps you. These meds. really do mess up your system. We are not supposed to take them more than 6-8 weeks anyway. So you got to really find out what is causing the acid.
Also you might want to get your calcium levels checked for parathyroid disease (causes acid). Get Helicobacter pylori (stomach infection)checked too. I hope you feel better very soon.
rapture on 2010-04-09:
Hello Burning,

WOW I am so glad to hear it is working out well for you! To be symptom-free and off any medication - what I wouldn't give to be that way again.

I had an endoscopy with biopsy just last March 15. The official results were "antral gastritis with multiple hematic pigments." I asked my doctor about those pigments and was told they are like gashes (or bruises). They're definitely wounds, but not ulcer. The results show negative h.pylori.

It's interesting you mention parathyroid disease. A few years back I had been treated for hyperthyroidism using Eltroxin. There just might be a connection. I will have this issue checked.

On dairy, I have adopted a no-dairy and no-gluten diet for the last 3 months. I think it helps. But I have not yet been officially tested for allergies to these.

The gastritis has also made me severely underweight. I can barely eat. I feel full after the first few bites. My friends all look worried when they see me.

I am encouraged both by your helpful advice and by your own progress health-wise. I will definitely buy the pine nut oil from them. I live out here in Southeast Asia and it will be at least a week before I get the oil. Soon as I try it, I will be coming back here to let you know of my progress. Everday is still agony, but I am coping and trying to relax more.

Thank you also for your prayers! We can all use more of those.

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Just when you thought no company could offer more poor service than Caremark
Posted by on
OK, so I get new insurance this year and my new mail order prescription provider, Medco, turns out to be the most frustrating provider I have ever dealt with. You go to the trouble to get new prescriptions, mail them off, and they show up on the web site as "we can't fill your prescription till we talk to your doctor". Let's see my doctor, that would be the guy that filled out the prescription in the first place. Wait here's one, you get a prescription filled, it shows up on the web site one week and poof, it's gone the next week along with all the refills which means, that's right now I have to waste my time and my doctors time reordering the same prescription, why, because nobody's time is more important the a Medco employee's time. So I send an inquiry about the missing prescription, and I get instructions on how to order a prescription. So, I send another inquiry, this time I clarified my question, the response was "that doesn't happen on our website", nice and to the point. The fact remains, I still have to get another prescription filled out to reorder it. Now it seems the old saying is true, you don't know what you've got till it's gone, and for as much trouble as Caremark was to do business with (my employer bought an extra drug management contract that told Caremark to cancel certain prescriptions after being filled once, they stopped spending money on envelopes and included the refill cancellation right in the first fill of the prescription, long story), anyway, at least once you got stuff squared away you go to Caremark's web site and you could view all of your prescriptions at once including the status of each one. At Medco's website your only allowed to view the prescriptions they say are ready to fill, if you want to see other prescriptions or more information it's really hard to find, that is if it is still there at all. I thought the person on the customer 800 helpline was polite and tried to do the right thing, but she was limited by poor corporate processes, she tried to fix an order for me two weeks ago and I'm still waiting. The email responses are either simplistic auto responses implying you don't know what you are doing, or they insult you, "how dare you imply the great Medco may have effed something up". So there you go, at odds with my service provider, and pretty sure, at least so far, they don't know what they are doing and really don't care.
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Anonymous on 2010-02-20:
I have never had any problem with Caremark, and it sounds like you haven't either; your problem is admittedly with your rmployer's instructions to them.
Anonymous on 2010-03-05:
Great, a Medco employee sticks up for their employer. I'm sorry you didn't get it, my comment was about bad service from Medco. And Caremark was a nightmare until I learned to work the system, it would be so much better if people's coverage and a company's policies were clear instead of a big secret until someone is inconvienced or left to go without medication for days or weeks.
PepperElf on 2010-03-05:
*rolls eyes*

yeah we're all Medco employees here. really.

except me. I just sold the company off for couple of bucks. needed a soda...
Anonymous on 2010-03-05:
"Great, a Medco employee sticks up for their employer."

How do you figure that?
So, if anyone says they don't have a problem with a certain company, that means they work for them?
If so, that means I work for Time Warner, Bank of America, Wachovia, and Verizon... as I don't have any problems with them and yet they're constantly complained about on this site.
Skye on 2010-03-05:
Pepper :O

PepperElf on 2010-03-05:
it was a really good soda...
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Fill a prescription on my insurance
Posted by on
PO 747000, OHIO -- My daughter was running out of birth control pills and had gone for annual check up. She needed a a few extra refills because she will be studying abroad in Australia for 4 months. She dropped off the prescription at the local drug store, which the doctor gave for a 6 months. The pharmacy asked her how many refills needed. She said, 6 months, she only needed 5 months but, because in order to get it cheaper they give it in 3 month supply. Well after being on the phone for 4 hours jumping through hoops. calling Medco which told me I need to call united health to get the okay, which told me to Medco they okay it. Then told united health Medco told me to call you. Had a 3 way conversation with Medco/united health/and me. That I need the doctor okay for the 6 months. I said, the prescription was for 6 months and already at the pharmacy. Can I go or have the pharmacy fax or I will fax the prescription to you so you would have it on file. NO, the doctor need to call Medco for the override. Well, it's 5 o'clock now the doctor left for the day call tomorrow. Called the next day explained to the doc that they needed need to call. They doctors office called me back and told me I need to get the prescription and mail it to Medco, to get the 3 months. I said well what about the pharmacy wouldn't the need the copy of the prescription on file. Well it go on and on. I paid out of pocket dearly to get 6 months prescription and didn't go through Medco even though I'm paying insurance to have this suck service. They should burn that place down. It's so hard to talk to untrained stupid people, even the supervisors at MEDCO.
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madconsumer on 2010-01-22:
many companies that have prescription coverages, often use the mail order way for cost. many limit the amount of fills that can be done at the pharmacy.

planning ahead is always best. if not, you have to pay full price for the extra 3 months.
trp2hevn on 2010-01-22:
Can you send in a receipt and whatever form they need to get reimbursed for the prescription, even if only part of the price?
Anonymous on 2010-01-22:
I'm pretty sure they sell condoms in Australia.

jktshff1 on 2010-01-22:
Tell the kid to cross her legs. How old is this kid?? I told my wife if ever my daughter asked for bc not to tell me cause I'd beat the guys rear.
bargod on 2010-01-22:
If she's studying broads she doesn't need birth control.
PepperElf on 2010-01-22:
maybe it's me but...
if the BC is being used as intended - as birth control - personally I feel that a girl old enough to start having sex is old enough to pay for her own birth control

but that's just me
Anonymous on 2010-01-22:
She could be using birth control for other reasons, such as to clear up acne or to balance out hormones.
jktshff1 on 2010-01-22:
LMAO bar!!!!
jktshff1 on 2010-01-22: know that's bs
PepperElf on 2010-01-22:
that's why I specified if she was using it as birth control.
Anonymous on 2010-01-22:
Jkt, I was on birth control pills at 15, to control heavy bleeding--and that was decades ago. I'll spare you the details, but I can assure you, sex was the LAST thing on my mind at that point in my life.

Not passing out in hallway at school was much more pressing for me.

That said, condoms are not nearly as effective as birth control pills. I would rather kids be safe and smart. Use pills for birth control and condoms for protective from most STDs. Preaching abstinence does NOT work. So I say, preach it as well as provide protection.
Anonymous on 2010-01-22:
I was never able to take BC pills (when I did, I ended up in the ER), and amazingly enough, I had 2 other choices.

MissMae on 2010-01-22:
Women take birth control for a variety of reasons these days...not just to prevent pregnancy...besides if her kid is going abroad to study, sounds like she's "of age" to me. Better to be safe then sorry.

jktshff1 on 2010-01-22:
The father, when introduced to the current "boyfriend", explained to said boy, (while cleaning a large caliber weapon) "I really love my daughter and do what the voices in my head tell me to", probably had something to do with my little girl not having kids yet (35yrs).
MissMae on 2010-01-22:
Funny how we all jumped on the bandwagon of why her kid is taking birth control pills and who is paying for them, then addressing the real reason for the post.
Anonymous on 2010-01-22:
LOL. My dad never said a word to guys I dated. He just gave them "the look".
Abbie13 on 2010-01-22:
I agree with MissMae.
Her reasons for taking birth control are not the issue here.

Anonymous on 2010-01-22:
My dad just blocks it all out and refuses to think about me dating. lol
PepperElf on 2010-01-22:
well it would fix the issue if the daughter paid for her own birth control pills
instead of her mom paying for them.

part of being sexually responsible
jktshff1 on 2010-01-22:
Main question is, is how old is this kid? Until that is known, there is no proper response.
Abbie13 on 2010-01-22:
Maybe she does not have her own insurance. I was on my moms insurance till I was 24 because I was in college
Abbie13 on 2010-01-22:
Why does it matter how old she is?
Anonymous on 2010-01-22:
It doesn't matter, Abbie. At all. She and her mom are taking her health and safety into concern, and that is ALL that matters (IMHO)
Abbie13 on 2010-01-22:
I agree with you raven 100%
Anonymous on 2010-01-22:
"They should burn that place down." Uh-huh. That'll solve your problem, OP.

jktshff1 on 2010-01-22:
As far as the age goes, it's all about morals and what is being taught to our kids. It's no longer...don't do that, it's be careful and don't get caught.
I am not a prude by any means...but the problems we are having with people now is there are NO moral standards anymore. Your word and honor mean nothing. It's someone else's fault if "stuff" happens, and I am not only talking about sex. Kids (and a lot of adults) are not held responsible for their actions and are taught "who cares".
Sorry for the rant.
Abbie13 on 2010-01-22:
So because she is being responsible she has no morals
Abbie13 on 2010-01-22:
Here is site showing the other reasons why a woman might take BC
Principissa on 2010-01-22:
Judgmental much? I've been on the pill since I was 14 years old. I wasn't promiscuous, I have an actual medical condition and needed to take it. I had my first surgery at 14, they removed 2 pints of blood from my abdomen from an ovarian cyst the size of a ping pong ball that ruptured on my right ovary. I would have gone into full on sepsis had my mother not taken me to the hospital when she did. In the past 15 years I've had three more surgeries to remove 2 cysts (R and L ovary) as well as laser removal of the endometriosis that was all over my fallopian tubes and uterus.

If I don't take those pills I risk severely painful cysts and endometriosis. Because of those conditions it also leaves me with very irregular and often dangerous menstrual periods. I could go 6 months without a period and then when I did get one it would last for a month of nonstop heavy bleeding. At one point I had to be hospitalized because of the bleeding, I became anemic.

I don't believe the reasons why this person takes the pill are legitimate or in fact your concern. If she takes them to prevent pregnancy good for her for being responsible. One last dumpster/toilet/left in a box dead newborn I have to read about. If she takes them for other reasons, I know her pain and sympathize with her. To everyone who judged, who are you and why does it matter?
Anonymous on 2010-01-22:
Amen Princi.
Anonymous on 2010-01-22:
Thank you, Princi. I, too, tried to explain there are MANY reasons for birth control pills at a young age. Either way, do we really want to go back to the days of back alley abortions, sending your daughter "to an aunt's house" or "boarding school" for nine months, forced adoptions, gunshot weddings, etc?

It is bad enough now that we have so many kids raised on welfare due to women and teens not using birth control. I would MUCH rather my tax dollars go to SOME form of birth control than putting a mom and kid(s) on the Dole and repeating the cycle over and over.
Anonymous on 2010-01-22:
It's no ones Business for what reason this woman’s Daughter Takes BC for. lets mind our own business.
Ben There on 2010-01-22:
She can get the prescription filled in Australia. Call a pharmacy in whatever city she will be in and ask if they carry the brand she uses and how much it cost. She should also be able to file with insurance when she gets back, but I have found medicine to be so much cheaper in Oz that I have never bothered to do the paperwork when I returned to the USA.
Principissa on 2010-01-22:
I totally agree raven. I think it's a shame that people are not even bothering to read the review but just read the words birth control and try to get all up in the poster's business. Who cares why the girl takes the pill. I think it's commendable that a parent is teaching their child to be responsible and protect them self from unwanted pregnancy. Now can we all put our judgments aside and respond to the posters actual issue?
Principissa on 2010-01-22:
Would she have to go to that particular chain of pharmacies though, or can she just go to any pharmacy and have the script transferred over? Would it take longer than a week? Because if so I would strongly urge the poster's daughter to make sure she gets to the pharmacy BEFORE she starts her last package of pills, that way if there are any issues with the script she can have at least a month of pills to fall on in the event the actual poster has to ship them to her daughter.
Anonymous on 2010-01-22:
Submit the receipt for the pills to your prescription drug insurance provider. (There is a form for you to fill out and send in as well.) They will more likely than not reimburse you according to your plan. It really is that simple. No need to wish for buildings to burn down and all.
jktshff1 on 2010-01-22:
excellent points all.
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Paid Twice the Price!
Posted by on
I recently had a very bad experience with my mail-in prescription order with Medco. I had filled prescriptions by mail or several times over the past year without issue. Sometimes my prescription was for 30 days and sometimes 90 days which I never understood, but I was always charged accordingly. Well, much to my dismay, the last order I placed was for 4 separate prescriptions and when I received the first in the mail, I realized that I was charged twice as much as I would pay at the pharmacy for 1 30 day supply. I called Medco to question the charge and ask about the status of the other 3 prescriptions and their charges. They were also filled and on their way and 2 of those prescriptions were also written incorrectly (or in a way that Medco will only send a 30 day supply but charge for the 90 day supply), thereby costing me twice as much. The representative advised me to refuse the package so that I could have my account credited. I did just that and then learned that because Medco said that the error was not on their side that I would still be charged (overcharged) for the presciptions that I just sent back! I was irate to say the least and finally spoke to a supervisor who agreed to put a note on my account to return the package to me. I still am out the double cost of the prescriptions and will have to revisit my doctor in order to get correctly written prescriptions to have refilled through Medco or at pharmacy if I choose. I would have expected a phone call from Medco when they originally received my prescriptions if they weren't written correctly. Mail-in order saves Medco money and is supposed to save you a third the cost of your prescriptions. If they want your business, then they should treat their customers better. I'm not happy with the mail-in service and will be weary of using it in the future.
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goduke on 2009-11-19:
You should see if they'll do a courtesy re-translation of the scripts. They can reach out to the MD who can give them the right dosage specs to meet the criteria.
Twice the Price on 2009-11-19:
Medco was not willing to bend, using that by law they can only dispense prescription quantity as written, so unless the doctor specifically writes 90 day supply, they can only give you a 30 day supply at a time. This makes sense to me, what doesn't make sense is why 1) they had charged me differently in the past and 2) why they can't accept a return of unopened meds and 3) why they can legally give you 90 day supplies, but if I took the same script to my local pharmacist, Medco would only allow them to give me a 30 day supply. It seems much more complicated than it should be. I am getting my original overpriced package back and that will last me for a while. In the mean time I will have my doctor send more scripts that are written for 90 day supplies. This gives me the option of going local or doing mail-in at the discount. I just feel bad for people that have mail-in as their only option. At least I have a choice.
goduke on 2009-11-19:
No one but the CVS/Caremark combination has the ability to give end users the ability to get 90 days at retail.

It is absolutely true that they have to dispense as the MD wrote. That's law. It's also absolutely true that if the doc doesn't write it for 90 days, they can't give you 90 day fills. You'll want to tell your MD to note your file as such, and always, always, always check the script before you leave the office.

They can, however, go backwards in time. A lot of times, however, if you use the magic words "courtesy re-translation" and send them a new script from the doc or have the doc call it in, they will give you the other 60 days without an additional co-pay. You might have to pay for the shipping of the second order.
Twice the Price on 2009-11-19:
I will definitely try the magic words once my new scripts arrive from the doctor and see if I can get the other 2/3 of my order free of additional cost. That would make me happy. I would love to continue to use the mail-in system, cause if used properly on both ends saves everyone money and it is convenient for me to do it by mail rather than make a trip to the pharmacy. Thank you.
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Mail In Pharmacy
Posted by on

Tracking Number: 1Z 508 70W P2 7609 470 9 type: Package
In Transit

Scheduled Delivery: 06/09/2009
Shipped/Billed On: May 29, 1009
Service: GROUND
Weight: 1.10 Lbs

To view additional tracking information, please log in to My UPS.

Package Progress
Location Date Local Time Description
FL, US 06/09/2009 7:45 A.M. OUT FOR DELIVERY
06/09/2009 4:30 A.M. ARRIVAL SCAN
FL, US 06/08/2009 8:38 P.M. DEPARTURE SCAN
06/08/2009 1:22 P.M. ARRIVAL SCAN
GA, US 06/05/2009 8:43 P.M. DEPARTURE SCAN
06/05/2009 6:18 P.M. ARRIVAL SCAN
MO, US 06/05/2009 7:44 A.M. DEPARTURE SCAN
06/05/2009 6:39 A.M. ARRIVAL SCAN
KS, US 06/04/2009 10:05 P.M. DEPARTURE SCAN
06/04/2009 9:00 P.M. ARRIVAL SCAN
CO, US 06/04/2009 4:12 A.M. DEPARTURE SCAN
CO, US 06/03/2009 2:31 P.M. ARRIVAL SCAN
NV, US 06/02/2009 11:56 P.M. DEPARTURE SCAN
06/02/2009 5:53 P.M. ORIGIN SCAN

Tracking results provided by UPS: 06/09/2009 3:42 P.M. ET

Now No One AT MEDCO takes responsibility! They claim in Las Vegas once it is picked up by UPS, whom, they have a contract with, it is out of their hands! They claim "oh well its my problem, go back to the Dr. Office and get another prescription and fill it locally, at my own PERSONAL expense. The people on the telephone are rude, flippant, and couldn't care less. NOW we pay a Hugh premium for this service which is no longer being serviced. MEDCO needs to be sued constantly to make them responsible.
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Anonymous on 2009-06-09:
Medco is run by a bunch of liars, thieves, conn artists and incompetents. They think that a month has 35 days instead of 30 or 31. They want you to get your prescriptions by mail instead of at your local pharmacy. That way you pay them more. The csrs are a bunch of rats that have no communication skills.
madconsumer on 2009-06-09:
techincally, ups has till 8pm to deliver home packages.
madconsumer on 2009-06-09:
now that your package has been delivered, feel better??

""Tracking Number: 1Z 508 70W P2 7609 470 9
Type: Package
Status: Delivered
UPS has delivered the shipment.

Residential deliveries that do not require a signature may be left in a safe place, out of sight and out of weather, at the driver's discretion. This could include the front porch, side door, back porch, or garage area. If you have instructed the driver to leave the shipment with a neighbor or leasing office, this would be noted on a yellow UPS InfoNotice left by the driver.


Delivered On: 06/09/2009 3:51 P.M.
Signed By: REL W07
Location: MET CUST WOM
Shipped/Billed On: 06/02/2009
Service: GROUND
Weight: 1.10 Lbs""
Soaring Consumer on 2009-06-09:
If a prescription is badly needed, why do those incompetents think it is okay to ship it ground where it can take up to 10 days?

Medco screams rip-off. Voted helpful.
madconsumer on 2009-06-09:
"If a prescription is badly needed, why do those incompetents think it is okay to ship it ground where it can take up to 10 days?"

you mean to say, if the prescription is badly needed, why doesn't the poster send it in sooner?
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Medco Sucks
Posted by on
Medco stinks. They seem to think that they are allowed to tell physicians what to prescribe, and dictate what will be covered. My insurance caters to them - which is not fair since I am the one footing the bill. My insulin arrives warm all the time, and when I call and complain, one of their LICENSED PHARMACISTS ACTUALLY TOLD ME HE DOES NOT HAVE TO ABIDE BY FDA REGULATIONS!!!!!

I'm sorry, but he is WRONG! Simple fact - they suck.
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Anonymous on 2009-04-06:
Your insurance caters to them because Medco provides medications cheaply and thereby cuts down on the cost of claims. EVERY insurance company tries to bully doctors into writing Rxs for the cheapest meds, or restricts them to third-rate formularies. Most times the substitutions don't matter. But, there is no excuse for receiving warm insulin.
BokiBean on 2009-04-06:
I got to ask, what is the danger of warm insulin? My best friend's hubby gets insulin from Medco as well and she has complained about it being warm. Does it break down?
Soaring Consumer on 2009-04-06:
They DO have to abide by FDA regulations. Give the FDA a call right away.

Any company that blatantly claims that they don't have to obey the law is to be avoided.
Anonymous on 2009-04-06:
If your insulin is arriving warm, that is an issue. If they continue to send warm insulin, contact the board of pharmacy for your state and initiate an official complaint.

Regarding your insurance catering to Medco, your insurance dicatates to Medco what they will and will not cover. All pharmacy benefit management companies will abide by whatever drug list your insurance company requests. If the drug list is less restrictive then your insurance premiums (or those your employer pays) will be higher.
old fart on 2009-04-06:
I went to the American Diabetes Association site...
here are a few excerpts...
A bottle will keep for up to one month at 86 degrees...

An open bottle will keep for up to one month..

A vial may be heated to prevent discomfort by injection..

It might be worth doing some more research on the subject...

What's the truth of the matter Doc..?
I'm curious...
Anonymous on 2009-04-06:
OF, you are correct. I looked it up. We always store our insulin the refrigerated section of our facility. Because we cannot control the temperature of the warehouse of the shipper or the temperature of the delivery vehicle, we always send our insulins out in cool packs. If the vials are delivered and they are noticeably warm (not just room temperature), that would concern me. I guess it's better to be safe than sorry.
old fart on 2009-04-06:
That makes sense John... It's easier to warm something up than it is to cool it...
nstigator39 on 2009-04-07:
WE are having lots of problems with Medco too. Cut out two of my medications entirely and cut back on my wifes, she can only take half the dose the doctor prescribed. It is a shame that they have more control than your doctor, may as well just call them up and ask what can I get for my condition.
Anonymous on 2009-04-07:
I do not work for Medco but I do work for another pharmaceutical company. I have to re-state what I said earlier, Medco or any pharmaacy benefit management company cannot dictate what medications you can or cannot have. It is up to your employer and benefits administrator as to what kind of coverage they request and are willing to pay for. If you want a less restricive plan, that can be accommodated. Speak to your HR department or benefits office. Explain to them the hardship you are having with the benefits they are providing. Medco and any other pharmacy management company will provide any level of coverage that your employer requests, but there will be a higher premium charged that will more than likely be passed on to you.
Anonymous on 2009-04-07:
Here's a long story made longer, OF. The ADA recommendations are written exactly as you say. Why? Because patients who lose electricity d/t a storm, travel, or some other minor event may throw out perfectly good insulin because 'it got warm'. They should not. Unopened insulin is fairly stable, provided it is not exposed to temperatures high enough to denature it (insulin is a protein). Opened insulin has a high probability of being contaminated with bacteria (unless the patient practices rigorous aseptic technique when drawing the insulin). These contaminants can multiply the same way they would in a pack of unrefrigerated hotdogs. The question here was about shipped insulin, so we are talking about a sealed vial.

Peak temperature - If the insulin arrives warm, the patient has no idea how high the temperature the insulin was subjected to (Ever leave something in the trunk of your car on a summer day?). It is possible that the vial was subjected to up to 140-160deg during shipping and has since cooled to merely 'warm'. How much denaturization took place? Who knows? But, who wants to take chances if the patient requires consistent dosing? Same with nitroglycerin tabs. They must be kept cool in storage, but it is okay for them to be (in a patient container) at room temperature or in a jacket pocket for a few days. More than that and they should be replaced with fresh tabs from cool storage. The 'carried' tabs are 'probably' okay. But, if I were a heart patient would I settle for 'probably'? No. Nor, would I settle for insulin that is 'probably' okay.
Hope that helped.
Anonymous on 2009-04-07:
Very helpful info everyone. This could clear up some issues for people using insulin.

As for Medco, I found that I could get a lot of RX's filled at my Kroger store which sells generic drugs, without insurance, for $10 for a 30-day supply. They also had another rate for 90-day supplies, also cheaper. I think Costco, Walmart and others do the same thing.
BokiBean on 2009-04-07:
Nice answers, and thanks! Now I got to look up denature.. :D
Anonymous on 2009-04-07:
kia, you are right. I work for an insurance company and my benefits STINK! So... I get what I need at Ralph's (Kroger). Its cheaper than my pharmacy copay!
WAVESUSA on 2009-06-09:
Medco, couldn't care less, about patients, and the pharmacists claim to know more than a patient's physician. They sat on 3 prescriptions (mind you all generic and covered by my plan) claiming they didn't think I needed the antibiotic, etc. I asked why they did not call my physician (his address and phone number clearly printing on the prescription? Well, we just didn't know what YOU wanted. Since when do I, myself, write prescriptions. They never had the courtesy to call my physician or myself. They just set the prescriptions aside for another pharmacist to deal with it. Well, needles to say, I called my physician, whom call the 3 precriptions necessary and I received them all for $4.00 a piece. Ha! LOL to MEDCO, you will certainly go broke or have many more lawsuits against you, since you will certainly be the cause of a patient's death.

sam I am on 2011-07-20:
Medco absolutley sucks butt!!! Their customer service is a complete joke full of faires!!! They danced around the fact that they are making me as a consumer pay for the mistakes made by the dr in writing an rx. I received one month supply but was still charges 3 months that a joke must be because I'm not paying for anyones mistake!!!
allison on 2012-08-30:
Fortunately I don't have any real medical issues where I need to take my med everyday. My insurance requires for long term drugs, I have to use Medco's mail order service. I ordered my prenatal vitamin via Medco's mail order and I noticed that there's almost a week lapse from the last pill to getting your next shipment. I can't imagine what people with chronic life threatening conditions will do when they have to wait a week without their meds. I'm surprised Medco hasn't been sued for billions of dollars.
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Shame on Medco Health Insurance - Beware of Them!
Posted by on
MISSOURI -- I'm devastated! Medco was to mail me my RX to start my LIFE & DEATH treatment & now they are denying me any coverage on the RX. They are uninformed, do not care, rude, crude & careless with others lives. My Dr. and lab/blood tests show I need this treatment & who is Medco to deny me? They are not a real insurance company, they are a bunch of idiots sitting at a desk enjoying playing God! How do they sleep at night with what they are doing to others? Please if you have Medco and have no choice since its through my husbands job, then beware all of you! They did this to me & they can do it to you or your loved ones too!

Everyone needs to write to them & let them know they can't legally play God - or can they????? Their doing it..
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Soaring Consumer on 2008-12-20:
Get an attorney and sue them. They should not deny this treatment.
dan gordon on 2008-12-20:
you write a very emotional 'complaint' but do we know what drugs are covered under your policy? Its not Medco denied you anything. Its your husbands policy only allows prescriptions be paid on certain families of drugs. Go buy the drugs retail, its Not MEDCOS fault your policy doesn't' cover the drugs your dr prescribed.
Anonymous on 2008-12-20:
If it was a life and death treatment your physician would not have permitted you to begin treatment using a mail service pharmacy. Life and death treatments begin with medication being provided in an acute care facility or hospital setting. If treatment was to continue at home and if you are still at risk for death using a retail pharmacy that can provide specialty pharmacy services would have been your next step. Medco does not have the power to deny you your medication. They can deny payment if the drug is not on your preferred drug list. It is your responsibility to know what is on your covered drug list. If you find the drug list is to limiting suggest to your husband that he should talk to his benefits department. Ask them to provide an enhanced prescription benefit. If his employer is willing to provide you with this service, you should be prepared to pay a higher insurance premium for it.
beenwrongedbymedco on 2009-01-29:
looks like dan gordon & JohnInSoCal must work for Medco Health Ins. & just found out their 401K is gone! I'm telling the unfortunate truth in this matter whether you want to believe it or not. This is still America so why should I be forced to use Medco or do without??? Better get your facts clear before you blog again about soemthing you know nothing of.
jktshff1 on 2009-01-29:
Why are you forced to use Medco? It is America and last I checked, you are free to find your own insurance.
beenwrongedbymedco on 2009-01-30:
How old are you people? do you not know things have changed in this country? I will not waste my time to blog again about this company. Read all the posts about it (not just from me) and you'll find out you do not know of what you speak! this is my ins. - have it or do without - some choice!
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