ANN ARBOR, MI, MICHIGAN -- I have had this problem with Media One more than one time. Notice if you call Media One on the phone, and select that you are a new customer, someone will answer the phone immediately; however, if you call and select that you are already a customer and would like to cancel service, you will be put on hold forever (well I waited for over an hour and gave up on more than one occasion). I tried to cancel my service by phone, but was put on hold for too long. So, I sent them a letter to cancel. This did not work. I continued to receive bills for 6 months later. I returned each bill, and wrote CANCEL SERVICE on the bill, but nothing ever happened. I tried calling again, with the same problems. The only way I was able to finally cancel service with them was by calling and selecting that I was a new customer, and then finally speaking with a customer service representative.