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Falsely Accused of Shop Lifting. Accidently Forgot Ring Up Something in My Cart
Posted by Pfalyrer5 on 01/13/2013
DAYTON, OHIO -- I went through the self check out at Meijer. I scanned some chicken. Apparently it didn't scan. I scanned all my groceries in the cart. I had two toys in the bottom of my cart. I made a mistake and was distracted by my phone. I forgot to-ring the 2 toys up. I spent around 75.00 in the store.

I was stopped by the loss prevention person. I told her over and over again it was a oversight on my part. I never tried to conceal any thing. I offered to pay for the items. I told her it was a accident ect... I even stated when she accused me of not ringing up chicken that I remembered having trouble scanning. That it wouldn't scan.

I asked about hidden cameras ect... She threatened to call police or I could get a Lawyer. The fee was 65.00. I was mad, confused. The loss prevention person was rude. When I told her I made a mistake that wasn't paying attention that I could pay for it she said no and if that made me feel better about myself I could say that it was accident. I have shopped here for a number of years. Spent thousands of dollars I am sure. I was embarrasssed and felt like there was nothing I could do or say to prove myself. She even accused me of doing the same thing on previous shopping trips but had no proof of such and stated she could catch up to me. which is ridiculous since I am in that store at least 3 times a week.

I felt like she didn't have any real proof of anything. I was given a civil fine of 65.00.
     
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Posted by At Your Service on 2013-01-13:
If I'm not mistaken, a 'civil fine' is Meijer saying to you that they believe you were caught in the act of shoplifting and that the amount of $65 is what they believe a judge would force you to pay should it come to that.

Did you sign an agreement to pay the amount? If so, this signature could be considered a binding contract. However, especially in this case, you could claim the agreement was signed under duress.

If you haven't paid the fine, you do have the option of disputing it and basically refusing to pay. From what you've stated here, they have no legal authority to force payment except for pulling you into court. Therein lies the issue. Meijer can still pursue legal charges against you. You may feel 'they have no proof' but they have you leaving without paying for the merchandise. That is, in fact, the proof. If they pursue the charges, you could be hit with both civil and criminal penalties and have the infraction put upon a record leading to other, even worse issues, like the loss of a job and/or denial of future credit.

If you admit to trying to leave without paying for the merchandise, regardless of why, you're in the wrong. $65 to not have them pursue further charges, in my opinion, is getting off easy.
Posted by ConsumerMan on 2013-01-13:
The last line of your review sums it up. You said they had no proof, but you had a chicken and two toys you didn't pay for.
Posted by jktshff1 on 2013-01-13:
Good info. Just another reason to stay off cell phones and avoid other distractions, especially when using self checkouts. While I understand your frustration, the store was well within it's rights to stop and fine you. At least this will not be a criminal charge on your record.
Posted by Anonymous on 2013-01-13:
I'm sure they've heard the "I forgot to pay for these items" excuse a million times. You may have made an honest mistake, but bottom line is: you left with unpaid items. By law, that is considered shoplifting. Just like if you accidentally ran thru a stop sign. A cop would still give you a ticket.
Posted by Dakota1015 on 2013-01-13:
Something similar happened to me at a Target. We had just finished moving into our new house and had run out to Target to get a few things. I was probably looking a little scruffy as I had spent the day moving furniture, etc. I waited for my wife while she used the restroom, which was near the door, but I stayed well within the main store area while I waited. While I was waiting there one of the checkout people accused me of preparing to make a run for the door with a cart full of merchandise. Really? I am thinking I could buy and sell this kid five times over, and he is accusing me of thinking about running from the store?
When my wife returned we checked out, asked to see the manager, who was not interested in what happened, and later contacted Target corporate in Minneapolis and never got a response.
Bottom line? We never set foot again in any Target store, and over the years this has cost them thousands of dollars.
As for the $65 charge Meijers charged you, that is simply another revenue stream for them, $65 of pure profit. If they said you had done it before, why hadn't they stopped you then?
I will stop using self checkouts after hearing this. If a mistake is made while checking out, let it be their fault, not mine. How many times are mistakes made by the stores that cost customers money (sale prices not coming up correctly, etc.). Can we charge them $65 every time they try to rip us off this way?
Posted by trmn8r on 2013-01-13:
A couple of things pop out here. As a "self serve" shopper myself, I am well aware of the "item that won't scan" problem. However, if you know a item isn't scanning, it is hard to argue that ultimately you thought it scanned if it didn't. From the store's perspective, I can see how they may find this a hard argument to believe.

As for the other two items, this adds fuel to the fire. Both not realizing the item didn't scan and not observing the items you had may be related to being distracted by the cell phone.

You should be able to see the store's position here - think of those (not saying you) who would argue "I was distracted and didn't know". Sadly, there are many who would do this to scam the store.
Posted by Nohandle on 2013-01-13:
I guess I'm the only one on the planet who doesn't utilize a self check out register (if available) but I'll just stand in line and wait my turn. Often it's no quicker to scan the items yourself. The time might come we all have to do the scanning ourselves but until then I'll let the store have the honor.

Perhaps the next time you are experiencing a problem you might consider letting your cell phone ring unanswered until you took care of business at hand.
Posted by DebtorBasher on 2013-01-13:
You're not alone NoHandle...I'm right with you...I hate those self checkouts. It's not like you're getting any discount on your items by cutting out the middleman (cashier) or anything...so, why not give them some job security? LOL!

It's just like pumping your own gas...the purpose of it was to pay less for gas if you pumped it yourself...all it did was put the pumpers out of a job.
Posted by trmn8r on 2013-01-13:
I'm begging to disagree with basher. Please basher, please? May I disagree?

I did "it" today - twice in fact! Scanning yourself in fact saves time, unless there are "full serve" checkouts open.

At my local WallsMart, that I strive to avoid, the self checkouts were replaced by "10 items or less" registers that are never open, because of all the thieves that frequent the store. How many people can shop at WallsMart and buy less than 10 items?

That's all I have on self checkouts. I'm going to go do it again...
Posted by DebtorBasher on 2013-01-14:
8er, 8er, my 8er...That's Basher with a capital 'B'!!!

Of course you may disagree with me...if you don't mind being wrong ;)

I have been to Walmart plenty of times and bought less than 10 items...they also use the 10 item or less counters for returns as well.

Posted by Mrs. Bosh on 2013-06-16:
Im guessing Meijer dont have cameras. Why get upset when sales about them they shoulda showed u proof them just calles the cops.
Posted by Unnamed on 2014-03-19:
Same thing happened to me only i just wasnt paying attention and my kid unloaded cart forgot nuts and a dvd from up front
In a regular line no less not self checkout
Instead of "hey you forgot something" they apperantly watched knowing (having seen child unload cart onto belt which made me feel very much like it was a set up) and waited for me to step one foot out store and then say shoplifting
I said same thing "sorry wasnt paying attention let me pay" they just turned little accident into huge ordeal and i will not me shopping there ever again
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Truck # 264435
Posted by Dhps on 03/28/2012
NAPERVILLE, ILLINOIS -- I was traveling E. on Route59 today, March 28th,2012, going at a normal speed when one of YOUR TRUCKS starts speeding up and was almost in the backseat of my car. We then came to a stoplight and I put on my brakes but noticed YOUR GUY wasn't slowing down, I looked in my side mirror and HE WASN'T PAYING ATTENTION TO THE ROAD AT ALL!!!!!! Two times this jerk almost plowed right into the back of me, I then moved over to another lane and noticed he was doing it to the now next car..... This guy better take a courtesy road test, or else GET OFF THE ROAD.

A very pi$$$ed off woman driver!!!!
     
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Posted by clutzycook on 2012-03-28:
Was there a "how's my driving?" sticker on the back of the trailer? I would have tried to get that and called the company. Usually stores like Meijer contract out their deliveries, so you'd be looking to complain to a 3rd party, I think.
Posted by John on 2012-03-29:
You were going EAST on Rt. 59? Rt. 59 runs North South. Maybe thats why he almost hit you.
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Horrible Possible Shopping Experience Ever...
Posted by Pdwald99 on 01/04/2012
Horrible possible shopping experience ever... All their employees seem to hate their job and are anything but nice or polite in any way. Also their employees can even be disrespectful and rude to the point that one abruptly yelled at me out of the blue in an obnoxious way, I even considered calling the cops and/or filing a lawsuit against the retailer.
     
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Posted by NickL11354 on 2012-01-05:
I don't think they hate their job, just a rude 'holier' than you attitude that many retail employees seem to have
Posted by wjk898 on 2012-11-08:
Are you sure that you weren't in a Kroger? Sounds way more like a Kroger. My Meijer has much friendlier employees except for the guys who stock the shelves at night who are hot looking but very uppity.
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Disgusted
Posted by Julieontapp49 on 01/04/2012
MICHIGAN -- I was at the deli counter choosing a cheese and meat for my husband, he is very particular. The woman had an obnoxious tone with me as I made my selections. She then sliced my meat so thin it was falling apart (I asked for thick slices) and my cheese looked like half inch blocks (I asked for thin slices.) She was pricing these items and the bill came to $21, it should have been $11-$12. I asked for the manager. The woman said "You'll have to wait an hour she is on lunch." (Very snotty and rude). I walked about four feet away from the counter to see another woman in a blue shirt. This was the manager. Her name was Kathy and when I asked if she could help me she said "Can't you see I'm on my lunch break, talking to my boyfriend." There was another Meijer manager staning near her and the conversation I interrupted was vulger for a sales floor. As I am not interested in what sex position you prefer. I apologized for interupting but asked saying it would only take a minuteif someone could help. She said "Go find another manager who isn't on lunch and maybe gives a s>>> about your d>>> lunch meat." I was so angry and felt foolish so I left empty handed. Shame on you Kathy for treating a sixty-four year old woman with such disrespect!
     
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Posted by Anonymous on 2012-01-04:
In all my years I have never been spoken to or heard any other customer being spoken to in this manner by an employee of any business. You should report this store and these employees to Meijer HQ: http://www.meijer.com/custserv/contactus.jsp
Posted by Molly76 on 2012-01-04:
Why would you feel foolish? You wanted your product your way and that is the way it should be.

I changed the time I shopped because I didn't like that particular team at my store, I started going earlier and the whole feel of the store is different.

I had a Walmart female employee call me a b**ch one time, it startled me and I giggled. The look on her face was priceless.

So I learned a lesson, and the lesson was they like it when you get upset. Giggling at them not so much, so I giggle a lot now.
Posted by Venice09 on 2012-01-04:
Same here, just. I can tell you right now, I wouldn't have walked away. I would have spoken to the store manager on the spot.

I like shopping at night because there's a different atmosphere from daytime. But I don't want to be locked into that either. I might avoid certain cashiers, but I don't want to plan my shopping schedule around employees with attitudes. The store should know about this, as it could be costing them business.
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No refund - Per Employee the request was never sent by the pervious person that I spoke to
Posted by Daspears200352 on 12/30/2011
ONLINE - GRAND RAPIDS, MICHIGAN -- I ordered a sew machine for myself and daughter for Christmas. The machine for myself was never delivered some how it was lost by Fed-X. I called and clearly stated to just refund my 231.95, that was about a week before Christmas. Today is 12/30/2011 still no refund. I called again, the gentleman stated that the request was never sent. He stated that he would put the request in, he was politely rude.

This was my first time purchasing items from this company and I will never purchase anything from them again!!!!!!!!!
     
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Posted by clutzycook on 2011-12-30:
How can someone be politely rude?
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Working On Christmas Night
Posted by Kathleen.hough61 on 12/21/2011
EAST LANSING, MICHIGAN -- It's a shame that people have to cancel their holiday plans because Meijer's Department Store is making their employees work on Christmas night. Hubby and I had plans and now have to cancel because he is working on this night. I can imagine that the store director is not working, nor the people in headquarters in Grand Rapids are working, nor any other manager who is not working on overnights.

You people have ruin Christmas for so many - maybe you should work Christmas night and see what it is like.

     
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Posted by Anonymous on 2011-12-21:
A lot of employees don't mind working Christmas. I work in a call center that is open 24/7 365 days a year. They ask for volunteers to work holidays. Every year, they get tons of people offering to work. Personally, I don't mind working Christmas. I get paid time and a half.
Posted by Old Timer on 2011-12-21:
LS, when I worked in a market I would beg the guys that were married for their holiday time. Back then they paid triple time on holidays. No idea what they pay now. I could make as much in one double shift as I could make in a week and a half of regular pay.

Someone told me TRU is open 24/7 thru midnight Christmas eve? Hope all those workers are being paid something extra.
Posted by Anonymous on 2011-12-21:
It's slow on holidays too, so it's easy money. Too bad I'm still out on medical leave
Posted by Slimjim on 2011-12-21:
I do have to question what business is there out on Christmas night that has to be grabbed so bad as to alienate employees and pay the extra holiday time. Thanksgiving I get as the early Black Friday attack, but Christmas day..worse..night!?
Posted by trmn8r on 2011-12-21:
That is retail in this day and age. It is a disease that has spread to stores I would have never dreamed of. Then again, back in the day there wouldn't be a store except one pharmacy every 25 miles or so open.

On this subject, I remember my brother seeing a used microwave for sale in the local newspaper, on *Christmas morning*. He called, and they said "come on over!". When we got there, the women visiting the home swooped away and wrapped it with paper and a bow.

That was our first microwave, which was a recent innovation at the time.
Posted by Old Timer on 2011-12-21:
True Trm, back in the day the market I worked at was about all you could find open besides maybe a Denny's or a gas station. I worked at a 24 hour small market chain. Their claim to fame was they never closed. And they didn't for any holidays either.
Posted by JayByJay on 2011-12-21:
Did you husband ask for the day off?
Posted by onlooker on 2011-12-22:
Excuse me, not everyone celebrates christmas - not everyone can celebrate christmas - not everyone has a job - not everyone gets extra pay for holiday or overtime work.
I respect the personal disappointment and frustration, but the organization is serving an entire population, and if it is profitable, they will be open.
Posted by DebtorBasher on 2011-12-22:
I wouldn't think there'd be a whole lot of people shopping on Christmas evening. Yes, you have those who don't celebrate Christmas, but unless they are having a huge sale, I can't see them making much money on that day.
Posted by Skye on 2011-12-22:
It's not a holiday for everyone.

What about movie theatre's? They are always open, and they'll be open on Christmas day.

Posted by Meijer Peon on 2013-12-18:
The thing is, the store is closed and employees don't clock in until midnight...which means NO HOLIDAY PAY. We're forced to go in at that time to clearance out all the Christmas crap that didn't sell so when the doors open at 6
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Pharmacy
Posted by Laura857751 on 09/27/2011
Change in cost of prescriptions with no explanations, and no manager on duty to talk to about it. The clerk could not answer my questions.
     
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Posted by Buddy01 on 2011-09-27:
Maybe the amount your insurance covers has changed. If so, then a manager would not be bale to help.
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Cat food
Posted by Nayanwh on 07/28/2011
LANCASTER, OHIO -- We recently purchased Meijer brand cat food. We were going on a 3 day vacation so filled numerous bowls with the "cat food". We noticed that the cat food had bone shaped morsels and the food was larger than I thought it should be but it said cat food on the bag. When we got back hardly any of the food was eaten. We then realized it was dog food in the cat food bag. How hard is it to put the right pet food in the properly labeled bag?
     
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Posted by BEJ on 2011-07-28:
Your poor cat--hope he or she did ok. Did you return the bag of food to the store? I would think that they would replace it.
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Self Serve Only!
Posted by Judo123 on 03/15/2011
LANSING, MICHIGAN -- This happened at the Lake Lansing store in Lansing MI, 7:05AM. I went in for a highlighter (marker) at a cost of $1.00. After finding it I decided to pick up a few other items, mostly grocery. The total bill would have been easily over $100. I walk down the checkouts to find a clerk. Self serve only! Well that's a problem for me. By using these lines we eliminate jobs.
After checking again I self scanned the marker I came in for and left everything else. I talked to a worked and asked him to inform his manager that they just lost a larger sale with the additional cost of putting the items back on the shelves or cooler. The explanation was that a worker was on break.

Meijer is so corporate they would love to get rid of as many employees as possible by using a gas station model. Service is not important to them and their workers are miserable. To bad their Union hasn't been able to help them out over the years. Maybe we shoppers can!
     
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Posted by Venice09 on 2011-03-15:
I have never used a self-checkout and never will. Not only does it eliminate jobs, but I don't like being spoken to by a machine. I like people.

Also, I don't think it's any faster or efficient. I see too many people having problems at the self-checkout. How do you explain a problem to a machine?
Posted by Anonymous on 2011-03-15:
well since I used to work at stores as a cashier, I am used to using those self scanners, and prefer them because normally the lines are quicker. If you know how to use them, it can be a quick process, if you dont have a cart FULL of stuff.
Posted by Anonymous on 2011-03-15:
I love the self checkout. As far as costing jobs did you stop using the phone because there is no longer an operator connecting the call? Do you stop using trash service because one person can do the job of 4 today? Did you stop buying cars because robots do most of the assembly today? Do you use the full service when filling your car with gasoline or do you pay the extra 50 cents per gallon? The job market has changed over the years and will keep on changing.
Posted by Anonymous on 2011-03-15:
throwback, I think its the point that when some people as customers go shopping, they are so used to having the interaction with "people" that they don't think its right to have to serve themselve's at a machine, and I can understand that. I mean there are people creating robots right now. Pretty soon there will be a time when robots will be able to do EVERYTHING, from cleaning our house, to BUILDING our house, to cooking our breakfast. How far do we have to go before we say enough? Pretty soon everyon'e job will be done by a robot, and our economy will crumble away.
Posted by jktshff1 on 2011-03-15:
I like self serve checkouts, but, and I want to get this right, the OP is not going to shop there and recommends others don't also, which would jeopardize more jobs, in order to protest them making their operation quicker for their customer?
There is usually a clerk at the self serves for customers.
Posted by Venice09 on 2011-03-15:
Prince, exactly. It's the interaction with people that is important. I also think people who use the self-checkout should get a discount. Why should they do the job of a cashier for free?
Posted by jktshff1 on 2011-03-15:
Speed.
Posted by Venice09 on 2011-03-15:
When I'm in Walmart with my kids, they use the self-checkout and I go to a cashier. I always finish first. I don't know why the self-checkout would be any faster, especially when so many people don't know what they're doing and end up needing help or when something goes wrong.
Posted by Anonymous on 2011-03-15:
I shop for my own groceries, and now they want me to scan and bag them myself as well. What's next? Rolling out a pallet and stocking the shelves for ya' too? While my wife enjoys it, I don't, and I too agree with Venice in thinking that a small discount or coupon should be given to those that use the self-checkout.
Posted by Venice09 on 2011-03-15:
Right, Dirm. Maybe we should sweep the floor, too! I am a very low maintenance customer. I know how to take care of myself and I ask for very little. But why would I save the company money by doing the cashier's job without getting some kind of discount? No thanks.

I don't mind bagging, in fact I prefer doing it myself, but I don't think I should have to do the rest if I'm shopping at a full service store.
Posted by SteveWiginowski on 2011-03-15:
Generally the self-checkout line is faster than going to a cashier because of the lines that ussually are at a cashier's register. If the cashier register is open with no line, I'd go there first. If I have a few items, it's quick to go to the self-checkout. If there is a line for self-checkout, I will try to avoid it due to the all to common user error.
Posted by MRM on 2011-03-15:
I prefer cashier so that I could get rid of some change. I dislike breaking up a large bill for a small amount.
Posted by FlShopper on 2011-03-15:
We have self checkouts where I work. We haven't eliminated any jobs because of them. There are always cashiers in those lanes to help customers as well as another cashier who oversees all of the lanes.
I do think there should be manned registers available for customers with large orders or for customers who prefer not to use the self checkouts, but sometimes (as in the case of the OP)there may be a shortage of manpower and it's better to have several self checkouts open rather than one register.
Posted by Ytropious on 2011-03-15:
LOVE self check out. As a cashier myself I can do the job faster then another person anyway. I prefer NOT interacting with others. I can't stand when I only have a few items and really want to self check out and there's a bunch of bumbling people with carts full using them. For those of you who think self check out is sooooo baaaaad because you have to do the work yourself, well, self check out wasn't made for people like you. It was made for people like me.

OP, people have to go on break, and I doubt many people are grocery shopping at 7AM. Why pay a cashier to stand there and twiddle their thumbs for the 1 customer who chooses human interaction over computer self sufficiency? Run a business OP, you'll find it isn't worth it.
Posted by azspots on 2011-03-15:
I like yelling at the self check outs ;) Not yell, but I do talk back to them.
Posted by clutzycook on 2011-03-15:
I prefer the self-checkout myself. I wish my local WM hadn't gotten rid of theirs.
Posted by Anonymous on 2011-03-15:
I don't use the self check out lanes either. I also don't understand the point of having the self check out lanes if they also have to have employees there observing and helping. Get rid of them and put the employees back to work ringing and bagging. Express lanes are in all the stores I shop at for those that have just a handful of things and want to get in and out quickly.
Posted by Skye on 2011-03-15:
Yes it was an inconvenience for you at that moment, but the cashier was on a break. They are entitled to breaks. I love the self check out, but I know many do not.

I'm sorry you did not receive the service you wanted at that moment.
Posted by trmn8r on 2011-03-15:
I hope you put all those groceries back, as that would be the considerate thing to do.

As far as it being 7:05 at a grocery store, at these off hours there is usually an employee assigned to (on request) staff a register. If that employee is temporarily unavailable, you are on your own.

Personally, I support minimum staff at odd hours, because if it is increased it may be wasteful and result in higher prices for all customers.
Posted by Skye on 2011-03-15:
Trm, they say they left the groceries so now it will cost them more money, because they have to pay someone to put them back.



Posted by trmn8r on 2011-03-15:
I see, the OP wasn't interested in courtesy but rather compensation. Sometimes I get to a certain point and my attention span wanes. Problem is, that point varies randomly.
Posted by Anonymous on 2011-03-15:
I use self checkouts when I have a few items. If I have a lot of items or I'm buying alcohol (for my bf. I swear I'm still sober), then I go thru the regular lines. If I go to a store late ot night, the self checkouts are usually closed and that annoys me cause then I have to stand in line.
Posted by Venice09 on 2011-03-15:
Just, I don't understand it either. I was hoping self-checkouts wouldn't catch on, and I dread the day they take over. Target and my grocery store still don't have them, so I'm grateful for that.
Posted by Anonymous on 2011-03-15:
I was a kid when gas transitioned from full service to self service. The discussion then is very similar to the discussion on this review.

Whether you like it or not self checkout is the future. There will come a day when somebody checking you out will seem as odd as that time in Oregon when a guy put gas in my tank and I thought he was some crazy homeless guy looking for a hand out.

The beat goes on man.
Posted by Venice09 on 2011-03-15:
Depends where you live. I grew up in New Jersey where there are no self-serve gas stations. When I moved to New York, I had to get used to self-serve, but I still don't like it.
Posted by Anonymous on 2011-03-15:
I e-mailed Meijer and asked if they eliminated any jobs as a result of going to self-serve ... they responded and said they would not answer the question.
Posted by jktshff1 on 2011-03-15:
Toto, no offense, but why should they? Unless you are a stockholder it's actually none of your business.
Posted by Anonymous on 2011-03-15:
Well, when everyone does nothing but *speculate* on an accusation against a company, with no facts whatsoever to suppport any position, I feel it's only fair to give that company a chance to set the record straight, if they want to. The only way to do that is to ask them about it.

If they had not lost any positions, they would have jumped up and down and said so.

They are privately owned, which is why it is none of my business. But they are a significant force in my community (they are HQ'd here), which gives me the prerogative to ask them questions about how they conduct business.
Posted by trmn8r on 2011-03-15:
Venice -> As a fellow native NJerseyite, I hear you. But I like self serve, because I like not worrying that an attendant is going to spill gas on my car. Or be busy speaking on his bluetooth to a relative in another country.
Posted by Venice09 on 2011-03-16:
Trmn, one reason I don't like self-serve is because some people are idiots and shouldn't be allowed to operate a gas pump. I don't want to be there when something happens. I am also spoiled. Having grown up with full-serve stations, I got used to not having to get out of my car, clean my own windows, etc. I'd even tip the attendant for good service. Of course, that was back when I didn't have to mortgage the house to fill the tank. In case you haven't figured it out, I tend to live in the past. Those were the days, my friend...
Posted by FlShopper on 2011-03-17:
I don't agree that they would've jumped up and down to confirm that no positions have been lost by self-checkout. I think people believe what they want to believe.
We tell people regularly that no cashier jobs have been eliminated because of self-checkout; on the contrary, our store is currently hiring more cashiers. But despite that, some people refuse to believe it and prefer to think that the self-checkout is somehow an arbiter of the decline of civilization.
To the rest of us, it's simply a convenience.
Posted by jktshff1 on 2011-03-17:
will put Shopper
Posted by Venice09 on 2011-03-17:
People assume (myself included) that self-checkouts eliminate jobs because that's the way it appears. Where I live, it did seem to eliminate cashier jobs in Walmart and Stop and Shop, but the public really doesn't know what goes on behind the scenes. I guess each store is different.
Posted by nikalseyn on 2012-02-04:
Meijer is my favourite store and has been since they opened in Saginaw, Mi decades ago. However, lately they have been closing the express lane down in order to give the cashier a break---instead of relieving the cashier, they just close the lane!! I complained to the manager and he said they don't do that! He actually had the gall to lie to me! I also refuse to use the self serve. I have left a few carts half or more full of groceries when they either don't have enough lanes open or the express lane is closed. I always ensure there are frozen items in the cart and just park it somewhere in the women's clothing area where it won't be found until the ice cream has melted onto the floor, etc. We also say absolutely nothing when the cashier does not notice the bag of bird seed on the bottom of the cart, etc. Our attitude towards Meijer has followed their apparent attitude towards it's customers: to hell with them! We still go to Meijer almost every day, and Meijer is still much better than WalMart, but Meijer has now lost our loyalty due to their lack of lanes and closing express lanes down in an effort to save money. When they installed the self serve lanes a few year ago in Saginaw the boss in charge of both Saginaw managers told me personally that they would ALWAYS have an express lane open. Period. He lied. They do not. His name was Rick W. (forgot the last name) This was after I told him we do not patronize the self serve lanes. This guy is still with Meijer, too as I have seen him recently on a periodic visit to the Saginaw Stores. All in all, we still like Meijer and their cashiers are mostly good reps for the company. But, as for loyalty to a particular store, that is now out the window.
Posted by old fart on 2012-02-04:
For what it's worth the Meijer's on Tittabawsee road in Saginaw had All the lanes open this Saturday and a lady directing customers to the next available lane to speed thing up. Wallysmart NEVER does that! much less have ALL lanes open.
Posted by clutzycook on 2012-02-04:
The walmart near me will do that on occasion. I was actually in line today when a cashier approached me and asked if I was buying cigarettes (I was in the cigarette line). 7 month pregnant me laughed and said no, so she said she could take me over at her lane. I had no trouble waiting, but it was nice to get out so quickly n
Posted by wjk898 on 2012-11-08:
I insist on my groceries bagged "paper in plastic" and I can more easily do it myself at the self check then pester the cashier to do it..and they usually don't know what I'm requesting. Self checkout for me!
Posted by bob on 2012-12-24:
I think the thing that most people don't understand is that the grocery industry on avg. only makes 2% profit a year. (thats if you have a good year!) Approximately 65 - 70% of the revenue a grocery store generates is given back to the companies that made, packaged, and delivered the goods to the store. So you generate 1 million in revenue, than it cost you around $700,000 to bring the products into your store. So for your $100.00 grocery order, after you factor in everything, (cost, labor, rent for the building, Health Care, general maintenance) the store probably only profits about $5.00 on that order.

So while it is very frustrating when there are only four lanes open and the store really needs about 8 lanes open to properly get customers checked out, there is a balancing act going on. So yes I can have 10 lanes open for 15 hours a day to accommodate the business, but in order to pay for that labor I will need to raise, egg prices, milk prices, bread prices, and other goods to cover it.

So if you want to pay $6.00 for a gallon of milk, $5.00 for a dozen eggs, and $6.00 for a loaf of bread, I will have all my lanes open for 15 to 18 hours a day. Unfortunately that will not happen, so in order to be competitive and keep my prices lower than other stores, I will invest in more self check-out machines. Yes I may have a cashier who will man 4 to 6 self check-out machines, but if you want to buy .99 cent eggs, and milk at $2.99, then you will have to deal with less cashiers. That is the hard truth...

People want Wal-Mart prices, but want 5 star service! The two don't mix most of the time.... there might be some exceptions.

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They removed the buzzer at the meat department counter.
Posted by Dougsflutes on 02/08/2011
INDIANAPOLIS -- This review is about Meijer Store #129 in Indianapolis, IN. The meat department has a new refrigerated counter, but the buzzer that used to be on top of the counter has been removed. Now there is no way for you to attract the attention of meat department employees when you would like service at the counter. I did notice that employess in the refrigerated meat-cutting room stand with their backs to the counter so that they cannot see anyone at the counter. Need I have to say that this is not good customer service. The good news is that there is special on ground round in the counter. The back news is that you can't buy it because no one will wait on you. Accurate checkout is another problem that I have with this store. On my last visit I purchased 20 items, and there were four errors on my checkout ticket. I was charged higher than the shelf price for two of the items, which is not uncommon in this store, as they seem to have a problem removing out-of-date sale items. My container of milk was scanned twice, so I ended up paying for two bottles instead of one. Also, a produce code was entered incorrectly, so I ended up buying cactus pears instead of avocados. I didn't check my receipt until I got home, but had I wanted to make a correction and get a refund, I would have had to stand in line at the customer service desk, where one person was trying to do everything. In general, I am not pleased with the customer service in this store.
     
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Posted by Anonymous on 2011-02-08:
Sounds like it's time to shop somewhere else.

There are no buzzers at the meat counters in the two grocery stores I frequent (Harris Teeter and Farm Fresh). I am always asked if I need assistance, just by approaching the counter.
Posted by Anonymous on 2011-02-08:
If you can see them standing with their backs turned, would they be able to hear you say "Excuse me?"

Also, have you talked to the manager about why the buzzer was removed and let them know you're having difficulty getting timely service?
Posted by clutzycook on 2011-02-08:
If there's no buzzer and they're standing with their backs to me, I'd hollar until they decided to turn around. Yeah, I can be a real pain in the butt sometimes :).
Posted by Anonymous on 2011-02-08:
Check to see if they have a *new* "buzzer," actually a device that dispenses numbers, as in "We are currently serving X number." Meijer has been moving to this system, and I'll bet they have just installed it at your store. I've seen a bunch of people just standing around without numbers, waiting, while those of us with numbers get served. See, when they call your number, you are expected to approach the counter, until then, the folks behind the counter do not need to watch for you wandering up. It's all a system now. And it works great.
Posted by Starlord on 2011-02-09:
Monkey, that sounds like a great system, but as with anything else, a system is only as good as the people. The gun department at Cabela's in Lacey, WA has much the same system, and I got so disgusted one time I threw the number slip on the floor and walked out. Four people were standing around in full view of myself and other customers, talking. I tried waving to them to let them see my number slip, and was ignored. When one walked by me, I asked when I would be helped and he just waved back toward the group. To say the least, I was in high dudgeon. I whistled very loudly, so they would be looking at me as I wadded the slip up and dropped it over the counter onto the floor.
Posted by PepperElf on 2011-02-09:
there's no buzzer.... have you considered saying "Excuse me"?
Posted by Nohandle on 2011-02-09:
As far as the receipt goes, many will remind you to check it before leaving the store. I've yet to hear anyone tell me just how they manage that when there are a number of items in the cart. I still want to know their system for keeping track of sale items and the like.

Honestly, when my closest grocer completely remodeled I don't think the buzzer was put back either. If I can't find anyone to assist I'm not too proud to walk myself through the same door they come through and holler "hello". The numbering system is foreign to me except once at a department store near Christmas when there was free "deluxe" gift wrap for certain customers.
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