I ordered a lamp and around ten days later received a lamp, but, unfortunately, it was not the ordered lamp. I called and spoke with a person who said I would be contacted. Four days later, having heard nothing, I called again and was told they were backed up. Now ten days later, I have heard nothing. They are not dealing with this issue in a professional manner despite three calls to them.
1 Replies - Latest reply on 01/12/2011Add reply
I haven't experienced this kind of deplorable service and contempt for the customer from any other store.
Employees are cranky, and managers don't care that they are. Manager "Dawn" suggested I could shop elsewhere. I am going to take her advice. 3 Replies - Latest reply on 12/25/2010Add reply
FORT WAYNE, IN -- The Meijer on SR 37 has The Best person employed there ever! Her name is Cindy, and she is the Meijer Store Director at the Meijer on SR 37 in Fort Wayne. I was looking to get a Christmas tree with my husband and baby, and Cindy was nothing but polite and helpful. She answered all of my questions with respect and knew her store like the back of her hand! She deserves a promotion (if there is any job higher than Store Director) and a Holiday bonus. I love shopping at Meijer because of great people employeed there, like Cindy. :)
Thank you Cindy for being such a big help. Merry Christmas! God Bless You!!
10301 SR 37 Hwy, Ft. Wayne, Indiana 46835
Not honoring sale pricing.
LANSING, MICHIGAN -- On Aug. 29th at 2:30 am I stopped at Meijer to pick up some pizzas. I grabbed 6 pizzas that were marked 3 for $10 with the ticket stating the sale date 8-29-10. The six pizzas rang up totaling $30.00 ... read full review3 Replies - Latest reply on 09/15/2010
The way the Meijer stores are set up now, you have all of the personal products like toothpaste, lotions, perfume, and other products on the other side of your stores.. Ok this is how I look at it, when I grocery shop me and many people I've talked to want the convenience of having all of this together like it used to be.. I'm not going to the other side of your store to purchase these items, instead I'm going to another store where its all together or right next to the groceries like it used to be.. This is just a suggestion to help you sell all of your products and make your store a better shopping experience.. Thank you for taking the time to read this and I hope you make this change..3 Replies - Latest reply on 09/15/2010Add reply
I decided to attempt to order some furniture from Meijer.com, because the site was offering a promotion of $60 off $400. They did not list all the categories of exclusions on their website.
I spent a couple of frustrating hours talking to customer service, who kept reading me what I could read myself on the website. Eventually, by trial and error, I found a combination of goods that worked.
My order went through with the $60 coupon, but silly me, I didn't take a screen shot at the time. By the time I got a receipt e-mailed to me, the $60 discount was gone. I called up Meijer and they said I had never entered the code. Excuse me? I am returning the entire order.
LOUISVILLE, KENTUCKY -- After seeing so many disapproving reviews here, I have to step up.
There's a Meijer's somewhat out of my way, so I'm not there regularly. However I make a point to stop when I'm nearby because they have a great variety of produce at much better prices than other chains.
Often a bread I like is on sale; there are interesting and hard to find imported food items--it can be a bit of an adventure.
Being the superstore it is, it also has a wide variety of household items, electronics and those weird needed bits and pieces often need to make them functional; there's a garden center selling plants and materials needed for gardening; I've even found inexpensive starter musical instruments for children there.
It's a good addition to our community, and though checking out is a bit of a pain, I am grateful that the store is there. They may not be an end all-be all, but they do a darned good job with many things.
Never Enough Cashiers
BOLINGBROOK, ILLINOIS -- We purposely shop on weekdays, and late mornings, so we can beat the rush. What's the point? Meijer never has more than one or two lanes open for checkout, besides their self-checkout aisles (which are ... read full review10 Replies - Latest reply on 12/07/2009
One bad experience after another
WARREN, MICHIGAN -- I have really had it with Meijer. It is one bad experience after another. Their Meijer brands are a complete flop. In this past 2 year or so since this new store opened. I have had Meijer brand mouth ... read full review10 Replies - Latest reply on 07/08/2010
GRAND RAPIDS, MICHIGAN -- We are Meijer shoppers for 35 years, Muskegon Kalamazoo street, Lansing, North Muskegon. Something has changed and it is not good. The Cascade store is undergoing remodeling but remaining open. Our experience is we cannot find anything, but even more frustrating is to find the item shelf but it is empty. Six items on our shopping list had empty shelves and these we not in the remodeling sections. My credit card offers rewards of 5% for groceries and gas but not super stores.
9 Replies - Latest reply on 11/28/2008Add reply
Add all of this up and we will need to change our habits and find a new store. What a shame. Thirty-five years of goodwill down the drain all because of sloppy management.
FORT WAYNE, INDIANA -- For Christmas I received a compact refrigerator that was purchased at a local Meijer's store. Last month I noticed it was not very cold inside. I kept turning it up and checking every couple of days to see if it was working any better. Friday I unplugged it and took it back to the store. I didn't have a receipt because it was a gift. The store would not take it back or give me another refrigerator because it was past ninety days and I didn't have the receipt. The said I could contact the manufacturer myself.
7 Replies - Latest reply on 12/16/2008Add reply
As I was removing the refrigerator from the car a neighbor noticed and asked if I'd gotten it new. I explained the situation and told her I was unhappy to be stuck with a broken refrigerator.
She told me to shop at Target next time. Early last year she bought a microwave and the same thing happened - it quit working after four or five months. She took it back to the store. They called the manager to the desk and she explained the problem. She sent someone to get her a new microwave to replace the broken one. The customer service representitive said it wasn't usually their police since she did not have a receipt and the purchase was made several months before. The manager told them both that Target stands behind their products and no one expects to buy a microwave that only lasts four months. She also said it would be easier for the store to get their money back and a big inconvenience for the customer.
I learned my lesson. Even though it may have been a few dollars more to buy one not on sale at Target, I would have a working refrigerator from a company that stands by it's merchandise.
Why did Meijer bother installing 20+ cash registers in all their stores a few years ago - and implement a slogan "Next in Line"?. They never have more than 10 open at once, no matter how long the lines are. I hate shopping at Meijers due having to wait 20+ minutes in line to check out. 5 Replies - Latest reply on 06/01/2009Add reply