READING, PENNSYLVANIA -- We made an appt to have our car inspected at the business. Also, we had received a quote from them to fix another issue in the car. The total to have the car inspected and fixed was around $500. Within two days the issue that was supposed to be fixed started to act up again. I went back and talked to them about it and they agreed to take it in and look at it since it was under warranty. Before I had a chance to go in the car overheated and died on the highway. We had the car towed to Meineke since we had an appt there in a few days.
Until we had the car inspected there have never been any major issues with the car. It ran great and was very reliable. Once the car was towed there we waited for them to look at it. The came back and told us the heads blew.
To make a very long story short. They misquoted us on numerous occasions, gave us the run around on the progress on our cars. Kept insisting that our car had additional problems to it that need to be fix and once we got the car back some of the features we had before no longer worked. They told us that they never worked We had a "new" engine replaced in the car. The total amount of money was over $3000! We are having issues with the new engine and its still under warranty. When we called and asked about it they told us the warranty doesn't cover damages to the engine, just if the engine fails/dies in those 60 days.
They won't honor the warranty that they have given us. They said it's free to look at but if any repairs need to be done it would cost us! Why if its under warranty? They also would not fully honor a coupon we had, they gave us some lame excuse. The work was over $2500 and the coupon was for $50! THey only honored $30 of it! I have tried to contact headquarters but they referred my complaints back the shop we were having issues with. This shop needs to be reprimanded and/or shut down for their lack of business ethics.
I have already contacted the BBB and am consulting a lawyer to seek legal advice on this matter. Any other suggestions would be great
INDIANAPOLIS, INDIANA -- Contact Us
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BEEN THERE, DONE THAT AND STILL NO RESPONSE FROM CUSTOMER SERVICE REGARDING MY MESSAGE, see message below.
I am writing to express concern and disappointment with Meineke on 7290 W. Washington St., Indianapolis, IN. On Friday, July 17th, I had my oil and power steering fluid changed at Meineke, went home and parked my car in the garage. On Saturday evening, July 18th, I noticed a small leak in my garage, so I left a message at Meineke first thing Monday morning to advise of “a” leak and that I'd be in around 5PM to have looked at.
On Monday, July 18th @ 5PM, I arrived at Meineke as planned. What we discovered was a pinhole size leak coming from the “lower radiator hose of my 1998 Honda CRV” and had been driving around in this condition. Initially, I was quoted $275.00 for parts and labor to repair. Oddly enough, I was advised Meineke could fix immediately. As I declined, the price dropped drastically down to $160-ish by cutting out the unnecessary flush. I still declined, and Meineke sent me on my way, not even offering to fill up my leaking radiator.
Instead, I went to the nearest AutoZone to find this “lower radiator hose.” To my surprise, “lower radiator hose was not in stock for a 1998 Honda CRV.” I ordered Monday evening and it is expected to arrive by Wednesday. Meanwhile, I'm still driving in my 1998 Honda CRV with a pinhole size leak. To make matters worse, I contacted another Meineke store and asked for a quote to repair. The quote was “significantly less” and the part would require “special order.” I was also advised that “there are too many makes and models to carry every hose.” My questions is, how is it possible for Meineke on Washington St. to have a lower radiator hose available to repair my 1998 Honda CRV at 5PM on a Monday afternoon when the problem was just diagnosed? I've been a loyal customer of Meineke for years and have had very few issues with them in the past; however, I'd appreciate it very much, if someone from Meineke would be able to respond.
CINICINNATI, OHIO -- First..why do we go to such brand names to repair our car?
I think its because we expect honest, skilled workers will be put to work on our cars.
Also, we feel, they don't do try to exploit us.
Well..well..those were my assumptions, until visit to MEINEKE last week changed those perceptions.
I took my 98 Honda Civic to replace my front brakes at Meineke EastGate in Gleneste Withamswille Road, near Meijer Eastgate.
They replaced my front brake pads. The agreement was to put with Ceramic Brake pads. They also said rotors must be turned. I agreed to both of these. Pelase note that I dropped the car on a Saturday morning at 9.30am. They said it will be a 45 min jobs once the parts arrived.
Parts to 2hr to arrive. But when opening the box, it was not a compatible brake pad. They ordered again. It came again after 2 hr. Again the same story. By this time it was nearly 1pm in afternoon. Then the service manager did some work looking at my old brake pads & ordered again. Luckily, this time the correct brake pad again.
The mechanic fixed the new brake pads & went for test drive. I heard from squeaking sound from my front brakes & I informed the Manager. He said it is quite normal and will go off in a day of driving.
So on Sunday, I plan to go to Indiana about 130 miles from Cincinnati & drove all the way to Indiana with my windows rolled up & music pumping out of my stereo.
I took a wrong exit at Indiana & I rolled down the windows to ask a Police officer the directions. Then the dreadful journey starts. I could hear major squeaking sound from my brakes & got really tensed.
I parked the car at a parking lot & took a cab to finish off for what I came for.
Then it being a Sunday no car repair shops were open & there was no help around. So I decided to drive my car back very slowly with hazard sign blinking all the way back from Indiana to Cincinnati at 30mph. It was a indeed a real tension drive back.
I reached safe & sound at around mid night. The very next Monday morning, I took the car to Meineke East Gate. This time another mechanic looked the car for 30 minutes & told the squeaking sound was from driver side front wheel & is due to a mistake in fixing dust shield by the previous mechanic.
So all fine now. But by Friday evening , same sound appears on Passenger side.
So I took the car on Saturday morning to same Meineke at 7.30am since their website said the open time as 7.30am. But on reaching the shop, I found that they open only at 8.00am. So I waited there & the manager with a new mechanic came at 8.05am.
That guy removed my brake & observed that the first mechanic has not turned the rotor correctly & hence the sound. So he turned the rotor again & put things back in. But still the sound was there. He then said to his manager that he needs more time & the sound may be from wheel bearing also. Then I grew suspicious on these guys & asked them to put things back. I asked Meineke Manager, whether are you a part of Mieneke chain. He said that he is not. Very strange as he had Mieneke Signboard sitting over his shop roof. So I left the Mieneke after a little argument with Manager when I asked for a refund of my money since its a shoddy work.
I went to Meineke Beechmont. The guys over there examined the car & made verdict that car needs new rotor & new brake pads. Also I noticed a near empty shop floor with no cars. So again I grew suspicious & asked them to put things back as it is.
I then drove straight to Midas Beechmont & asked them to check brakes. The mechanic over there listened to the sound & said he will fix the issue un 10 minutes & I will only need to pay labour for that. I agreed to that.
He lifted my car up, removed wheels & found that dust shield was deliberately bend so that it will touch the rotor & make sound. It was a plot by the first Meineke so that I will keep coming back to them.
He made the dust shield correct & put things back on. He also did not charge me anything. I was really impressed my MIDAS Beechmont.
So that's my story.
Can someone ensure that these two Mieneke employs certified technicians? On my three visits to Meineke, I never found a mechanic twice. I feel these guys are employing guys from street with no certifications.
Hence my complaint is for:
1) Quality of work by Meineke
2) Lack of trust & integrity in business transactions by Meineke
3) Unskilled techincians working on my car
4) Creating mental sufferings because of poor workmanship.
5) Trying to cheat
6) I want complete refund of the Brake work
SCOTTSDALE -- 8650 Frank Lloyd Wright Scottsdale AZ 85260
OWNER threatened to punch me in face after I asked for my keys back.. Was told my car would take an 1.5 hours, after that amount of time vehicle hadn't moved from the parking lot. So I asked for my keys back and owner said no! I told him I was going to call the police and his response was "I'm going to punch you in the face." I had to call the Scottsdale police to get my keys.
MOUNT PROSPECT, ILLINOIS -- I have a 2001 Honda Civic and it has about 140k miles on it. I needed my brakes done, struts replaced, oil change, and transmission fluid changed. When I arrived, they immediately came and asked me if I needed help, then proceeded to give me a form to fill out. They then told me it would take more than 30 minutes so I went to lunch. When I came back, my car was done and as I drove it off, everything sounded perfect. The breaks didn't squeak anymore and my car didn't sound like it was going to die. I'm very pleased with this place and will definitely be coming back!