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32 Reviews & Complaints

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Great service
Posted by KrystinaSuter85 on 02/23/2012
Always so nice and helpful. Thank you Rick for always being honest and flexible with me.

     
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Posted by Alain on 2012-02-25:
Nice you took the time to post.
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Thank You
Posted by Terryapplecloud on 01/09/2012
Always helpful and nice. Thank you for your quick service.
     
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Damaged Car, Lied About It, Refused to Repair
Posted by Danb.cross58 on 12/15/2011
BROKEN ARROW, OKLAHOMA -- I took my Mercedes to Meinekes in Broken Arrow, OK for an oil & filter change. I asked if they had the filter and the synthetic oil needed. They said "yes." They said it would take 30 minutes. So, I waited there in the lobby. It turns out they did not have the filter and had to order it, but they did not tell me, just let me sit there waiting.

When the car was finally done, I drove it home and received a call stating that they had added 11 quarts when they should have added 8, and asked me to return. I immediately returned, they took out the overfill. However, the warning light kept coming on, so we took it back. Manager Chris said that they had corrected the problem but they would take another look at it to be sure.

When we went to pick it up he stated that the light never came on and they could find nothing wrong with the car. He stated that if the light came on again let him know and he would take it to the Mercedes shop to get them to reset the sensor. The light kept coming on and we smelled burning rubber, perhaps synthetic oil burning. So my wife called Chris who told her that after 150 miles the sensor would reset. If it did not, bring it back and he would take it to the Mercedes shop. After 150 miles we brought it back.

When I called and spoke to Chris I reminded him of his promise to take it to the Mercedes shop. He stated "OK, just bring it in." I did that Friday, 12/11/11, a little after 8 am. Chris was not there so I told the fellow at the desk that Chris was taking this to the Mercedes shop and what for. I asked how long did he think it would take and he said probably all day but I could call back later and talk to Chris.

I called back around noon to see when it would be ready and was told that it was already ready. We picked it up about 5:20 pm. We asked Chris about the burned rubber smell. He stated that was from a cracked valve cover gasket showing us oil on the manifold, the valves not being visible, and he stated it was not due to anything they had done. We thought that was odd because the valve cover gaskets had been replaced in 6/10/11.

We took the car home and the warning light was still coming on. So, today, 12/11/11, we took it back and Chris admitted that he reset the light himself and stated that we could take it to the Mercedes dealer if we wanted to, that he never said anything about taking to the Mercedes shop. He said that was "final". When I asked for his boss's name and number he would only give me the Meineke customer service number. Customer Service refuses to do anything about it.
     
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Posted by azspots on 2011-12-16:
Don't take anything to Meineke...they have a habit of upselling things you really don't need. You have a nice car, take it to Mercedes or a -trusted- mechanic. They are almost as bad as Pep Boys.
Posted by crabby on 2011-12-28:
Overfilling the engine oil as you described will likely damage your engine. Overfilled by 38% is rather dangerous.
According to ehow: "When too much engine oil fills the crankshaft in your car, the oil becomes aerated and is whipped into foam. This is caused by the high rotation of the crankshaft. Foamy oil cannot lubricate your car well, and in many cases it will cause oil flow to halt completely, overheating your oil and causing loss of oil pressure. The engine then becomes starved for lubrication and may potentially lock up."

A new valve cover gasket should be good for 100,000 miles or 7 years, minimum. It is possible for a new one to leak if not installed correctly, but cracks are very unlikely if it indeed was replaced as described. You need to investigate the valve cover gasket issue further.
Yep, avoid Meineke and all of the other chains.
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No Frustration
Posted by Hayleybayley8018 on 12/01/2011
It is extremely rare to come across an auto repair shop that is fair and honest. After being very ripped off at 2 different shops, I'm very happy to have a shop I can bring my car to without the usual frustration and inflated bill. Thank you Meineke!

     
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They take care of me!
Posted by Moniqueklass34 on 11/29/2011
MOUNT PROSPECT, ILLINOIS -- I have a 2001 Honda Civic and it has about 140k miles on it. I needed my brakes done, struts replaced, oil change, and transmission fluid changed. When I arrived, they immediately came and asked me if I needed help, then proceeded to give me a form to fill out. They then told me it would take more than 30 minutes so I went to lunch. When I came back, my car was done and as I drove it off, everything sounded perfect. The breaks didn't squeak anymore and my car didn't sound like it was going to die. I'm very pleased with this place and will definitely be coming back!
     
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Posted by Skye on 2011-11-29:
Glad you had such a positive experience!
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They do everything
Posted by Clarissadee_1241 on 11/15/2011
I like this repair shop, they always do a good job on my cars. I just got my brakes done here and my brakes feel better than ever. You should try this place. They are very good. I always have had a good experience with them. They do everything..
     
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Posted by Alain on 2011-11-16:
Overall, people seem to be pretty satisfied with most Meineke locations. Looks like you've found a good one, too.
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Awesome People
Posted by Bill.nork69 on 11/04/2011
I came in here yesterday and Rick was the first person to greet me. Even though I was only getting an oil change, he was very informative and friendly. I wish all of my experiences with auto shops were as great as this one. I know I will be coming back here for the rest of my car needs.

Thank you again Rick!
     
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Posted by swimjim on 2011-11-04:
Pretty obvious in this economy vendors are pulling out the stops to earn a consumer's return buisness. Did he not also offer you a discount coupon to entice you to come back again? That would have been the jolly right thing to do. You heard it here first friends.
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Avoid a potential/probable rip off
Posted by Porcelina_6836 on 10/28/2011
GREENWOOD, INDIANA -- I bought a very low mileage 2003 Ford Taurus from a local dealer a couple of weeks ago. After driving it for a few days, I noticed a chirping sound coming from under the hood, sometimes louder than other times. I researched this on the internet, and found the culprit to be most likely the cam synchronizer. A couple of days later, the check engine light came on.

I went to Autozone to have them read the code. It was P1131, and the guy told me that maybe a tune up would take care of it. So, I called around and made an appointment at Meineke.

After dropping it off and waiting a few hours on Saturday, I called them back. He told me that he needed me to come back to the shop to talk about my car. When I got there, he told me that the cam BEARINGS were going out, that it would cost about 2500 to fix because he'd have to take the top off of the engine, that he wouldn't touch it, and that I should take it back to the dealer, since I'd only had it one week. (There is a lemon law, he stated.)

After letting it sit all weekend, I drove my husband's van to work. He took it to the service department at the dealer that morning. Later that afternoon, they called me and told me that there was a service bulletin on the cam synchronizer assembly, and that they would split the cost of the repair with me. I authorized the work, and picked up my car the next day. My total cost: $148.30. It's been running perfectly ever since.

I should have known better. The lady that was paying when I dropped my car off at Meineke had just been hit with a bill over $2000. I hope that she has better luck than most and doesn't have to take it back.

     
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Posted by At Your Service on 2011-10-30:
I might agree with this complaint but I fail to see where Meineke had anything to gain by telling you what they did.
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Meineke is Incompetent and Price-Gouging Parts
Posted by on 08/21/2011
KANSAS CITY, MISSOURI -- I have spent about a year in dealing with Meineke’s incompetence. I finally had my case arbitrated by the BBB of Kansas City and won. This vehicle was brought in originally for an oil change and possible leak. After two visits, the second one being a “comeback”, Meineke still failed to change the engine oil and filter. Meineke “allegedly” found numerous leaks in the power steering system, including the power steering pump, hoses and the rack and pinion. The “alleged” replaced rack and pinion leaked and had a torn boot among many other concerns. Meineke utilizes a “shade-tree” mechanic approach to diagnose concerns in order to maximize customer repairs, resulting in fraudulent price-gouging of parts and labor. Meineke fabricates phantom parts and labor cost in order to justify their invoices. Meineke did offer to make repairs under warranty, but the facts are that this vehicle has been back to Meineke twice at a cost of over $3,260 and continues to leak even more each time returned. I had absolutely no confidence that Meineke’s “mechanic” could perform repairs a third time.

This complaint was based on Meineke’s (1) failure to perform basic diagnostic procedures and basic repairs (2) price-gouging of parts and labor (3) incompetence over safety and (4) their lack of principle and integrity towards the customer. Instead of going into details here, check out my videos on YouTube, just search for “Meineke rip-off” and leave a comment.

Let’s stand up against incompetence and being ripped-off. Thank you.
     
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Posted by trmn8r on 2011-08-21:
I am curious as to what kind of solution was brokered by the BBB in this fiasco.

Did you get a refund of any of the costs? I hope so.
Posted by Skye on 2011-08-21:

You should contact your consumer department of affairs, and tell them about your nightmare.

http://ago.mo.gov/divisions/consumerprotection.htm
Posted by Anonymous on 2011-08-21:
While it may be slightly more expensive, I have always found that the dealership is the most honest place to do business. They specialize in working on your exact model of vehicle. Whereas the other shops have a such a wide variety of makes and models running through their garages, it is nearly impossible to find an expert on all brands.
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Buyer Beware
Posted by DrJR on 08/10/2011
EL PASO, TEXAS -- The Meineke located at 1500 Redd Road in El Paso, Texas is the absolute worst place to take your car for service of any kind. Buyer beware!!! My wife took her Ford Focus into the shop to get the transmission fluid changed. She was told that the service would cost $95 over the phone. When she arrived to the shop and the price was changed to $75 per hour plus parts with an estimated amount of $130 for the service. I told her go ahead and get it done. After the service was done, the total amount to have the transmission fluid changed came to approximately $250. I went in to speak to the owner about the high price. He charged $135 for labor, told my wife that only synthetic transmission fluid could be used (very expensive)in the 2005 Ford Focus which came to $87.48 and the filter that was replaced cost $33.88. When I asked him how the price jumped from $130 to around $250 he said that it was all explained to my wife and started to walk away. This owner is extremely unprofessional and you will never know what the final bill is until the service is completed and the invoice is printed. The shop is extremely clean, but there are absolutely no customers there, so the shop is empty as well. What else are his employees going to do but clean the shop. I cannot tell you how frustrated I am at this owner named Futz. He takes advantage of customers that do not know any better and has absolutley no remorse about it

     
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Posted by At Your Service on 2011-08-10:
If this was the case, I would have suggested sticking to my guns and asking to see a signed statement that you were aware of such costs.

Meineke sure has taken a black eye lately. I'd be careful of taking anything to them.
Posted by GenuineNerd on 2011-08-11:
A transmission fluid change can be involved; a "cheap" change would mainly involve just dropping the pan, draining the fluid, and replacing the filter, which results in only 1/3 to 1/2 the old fluid being drained. Many shops use machines that connect to the transmission lines off the radiator, and the old fluid is drained while new fluid is introduced at the same ratio, removing more than 98% of the fluid. If a filter change is also done, then the process is repeated again, thus resulting in a $250+ bill for the transmission service. However, be careful. If a transmission has over 100,000 miles, and the fluid was never changed, there could be sludge, metal shavings, etc. inside the transmission that would get dislodged by the fresh fluid, which may result in the transmission either shifting rough or failing, resulting in an expensive overhaul or replacement. Some people with high-mileage vehicles don't change the ATF for that very reason.
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