Meineke - Page 3

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2.4 out of 5, based on 10 ratings and
32 reviews & complaints.

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THE BEST
Posted by on
Rating: 5/51
MT. PROSPECT, ILLINOIS -- I've been coming to Meineke in Mt. Prospect for a few years now, and I've never had a bad experience here. They do wonderful work, and don't do unnecessary work, or over charge. I highly recommend them to anyone.
     
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Alain on 2012-03-25:
It's nice to see a better review of this Meineke location than the previous one (2010) here and certainly an improvement over the D rating they had on another website.
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StarStarStarStarStar
Great service
Posted by on
Rating: 5/51
MOUNT PROSPECT, ILLINOIS -- Always so nice and helpful. Thank you Rick for always being honest and flexible with me.
     
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Alain on 2012-02-25:
Nice you took the time to post.
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Thank You
Posted by on
MT. PROSPECT, ILLINOIS -- Always helpful and nice. Thank you for your quick service.
     
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No Frustration
Posted by on
MOUNT PROSPECT, ILLINOIS -- It is extremely rare to come across an auto repair shop that is fair and honest. After being very ripped off at 2 different shops, I'm very happy to have a shop I can bring my car to without the usual frustration and inflated bill. Thank you Meineke!
     
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They do everything
Posted by on
MT. PROSPECT, ILLINOIS -- I like this repair shop, they always do a good job on my cars. I just got my brakes done here and my brakes feel better than ever. You should try this place. They are very good. I always have had a good experience with them. They do everything..
     
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Alain on 2011-11-16:
Overall, people seem to be pretty satisfied with most Meineke locations. Looks like you've found a good one, too.
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Awesome People
Posted by on
MOUNT PROSPECT, ILLINOIS -- I came in here yesterday and Rick was the first person to greet me. Even though I was only getting an oil change, he was very informative and friendly. I wish all of my experiences with auto shops were as great as this one. I know I will be coming back here for the rest of my car needs.

Thank you again Rick!
     
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swimjim on 2011-11-04:
Pretty obvious in this economy vendors are pulling out the stops to earn a consumer's return business. Did he not also offer you a discount coupon to entice you to come back again? That would have been the jolly right thing to do. You heard it here first friends.
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They charge 200% for parts
Posted by on
NORMAL, ILLINOIS -- I took my 1997 Accord in to get the muffler fixed. They told me it would cost $519 parts and labor. They wanted $220 for a muffler and $220 for a resonator pipe and $60 for labor. so checked the price for the parts they said I needed. the resonator pipe was $83 at the first place I checked. the Muffler was as cheap as $53 and as expensive as $106.

I thought the labor charge was near reasonable but the that's highway robbery on parts. I feel sorry for anyone paying them to fix their car
     
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Anonymous on 2011-03-19:
Nearly all business charge mark-ups on their inventory. It helps cover the cost of shipping and receiving, labor, and everything else that goes into running a business. If they charged you what they paid for it, then they would break even, and "NO" business is open to just break even.
leet60 on 2011-03-19:
You will find this is the case with most national "chain" stores such as Meineke. They will always have an inflated markup over the small mechanic. An average between 1 and 300% is typical depending on the part in question. Smaller mechanics have to rely on a lot of word of mouth advertising, opposed to national commericals and name recognition of the chain locations, therefore, a smaller or locally owned business will have a markup, but significantly lower.
Anonymous on 2011-03-20:
Meineke is truly among the most expensive places to take your vehicle. They are the last place I would take my vehicle.
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Meineke of Surprise, AZ Rip Off
Posted by on
SURPRISE, AZ -- My driver side window motor burned out. I bought the part online and tried to do the job myself, got 90% through and needed help finishing it. I called Meineke in Surprise, AZ on Reems & Bell. The quoted me a price of 100.00. I took the vehicle down there, with the part and they told me the cost would be 189.00. I walked out, went down the road to S&S Tires where they fixed the window for me and charged me 40.00 bucks.

Meineke does not honor their word and their prices are inflated. When I confronted the manager on why they would not honor their quoted price, I was told the computer would not let him!
     
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Starlord on 2010-07-01:
Get hold of a flat rate manual and see what it says about removing and replacing a power window actuator. That is how shops estimate costs. The manual shows what an expert mechanic should be able to complete any repair job on a car. The price you are charged is based on the manual time times whatever they charge an hour for labor. If a mechanic cannot beat the time shown in the manual, he had best be worrying about keeping his job. We had a Chrysler New Yorker that had a rear door window actuator burn out, and were quoted ove $400 for the labor if we bought the part by one shop. Another did the job for just over a hundred. A sign I saw in a shop:
Labor rates
$30 per hour
$40 per hour if you watch
$60 per hour if you help
$150 per hour if you tried to fix it, then brought it to us.
oldisgood on 2010-07-02:
I love the sign. Very true, too, I think.
Anonymous on 2010-07-02:
I don't know about shop hours or whimsical shop signs but I do know there's a big difference between getting charged $189.00 (Meineke) and $40.00 (S&S Tires) for a repair. Perhaps the golden book of repair is right but I'd rather save $149.00 than go by the book.

Chalk up another win for the customer on this one. Just goes to show ya the power of saying 'No, I won't be ripped off' will do for ya.

Excellent review!
crabby on 2011-12-28:
$30 per hour? That sign must be ancient. Many garages are now charging over $100 per hour.

What that sign should say:
Labor rates
$30 per hour
$40 per hour if you watch
$60 per hour if you help
$150 per hour if you tried to fix it, then brought it to us
$0 per hour if you fixed it yourself successfully.

Repair garages are horrified of the savvy DIY'er.
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DO NOT USE MEINEKE
Posted by on
VANCOUVER, WASHINGTON -- My check engine light was on so I took my car to Meineke for the simple fact that they were close to my house. They later called me that day to let me know my spark plug and wires were bad. I asked them how much it would run me....They told me $367 for parts and labor. They explained to me that my car a 1999 Ford Taurus required platinum spark plugs and that is why they cost so much, and also because the back spark plugs were hard to get to. I am a single woman who knows nothing about cars, so I told them to go ahead and do the work. Well 2 1/2 months later my check engine light came on again so I took it to a different mechanic (who by the way is a very HONEST and reasonably prices guy Ricks Matertech) and he informed me that I NEEDED SPARK PLUG WIRES!! OUTRAGEOUS!! Meineke Is a rip off outfit, and CANNOT be trusted......
     
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Anonymous on 2009-09-30:
Is it possible your spark plugs just went out again?
Not defending Meineke... just asking a question. Could be something faulty in the engine that made the sparks go bad. Who knows.
MSCANTBEWRONG on 2009-09-30:
Seems to me that the spark plug wires wouldn't go out so soon but I'm not a mechanic so I really don't know...
dan gordon on 2009-09-30:
when a check engine light comes on there is a computer code that comes up so the mechanic knows which component created the problem. Perhaps a ford mechanic may serve you better. Check engine lights can come on for minor things like a loose gas cap. It doesn't necessarily mean imminent danger.
Anonymous on 2009-09-30:
367 for plugs and wires is insane. They got you good.
Ytropious on 2009-09-30:
Always check the engine light yourself, or get it done free at Auto Zone. They'll check the light diagnostic for free. They'll tell you the code your car is giving and that will match something specific the car thinks is wrong. I'd never take it to a place to diagnose it for a fee, in fact my car is pre 96 so I have to manually jump it to throw the code for the cost of a paper clip.
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Brake Job not completed when they said it was.
Posted by on
HAGERSTOWN, MARYLAND -- I went to a Meineke Car Care Center in Hagerstown, Maryland to get the brakes flushed. I paid for it then they told me the brakes were put in wrong and other things they needed to do. I was flabbergasted, after a four days wait to find they had finally finished. The van was driven to an MVA inspection station only to find from the inspector that the two back brake cables weren't even hooked up, yet they had my daughter-in-law drive it, with her children in it! I had paid them $476.00 for the job. I paid by Amex Blue Card. Amex is now going to check it out. Hopefully, it'll work out for all concerned.
I will not however, go there again. This is not to put a stigma on ALL Meineke Car Care Centers, The one I refer to is on Northern Ave. in Hagerstown, MD.
     
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ejack053824 on 2009-08-09:
Thank God your daughter-in-law didn't get in an accident and get hurt. I would have personally went back to that shop, find the mechanic who did the brake job and split his head open with a torque wrench!
Tuckelbum77 on 2009-08-09:
Tuckelbum77314354 appreciates your comment. I hope that it was a miscommunication between the mechanic and the manager. I still recognize that an efficient manager would personally check to see that the job had been done.
Respects,
Tuckelbum77314354
ejack053824 on 2009-08-09:
Managers at those places don't know their ass from a hole in the ground let alone inspecting a brake job.
Tuckelbum77 on 2009-08-10:
ejack0553824, I prefer to be careful in judging others, friend, or foe. We are all human and imperfect. I am very hopeful that if this business franchised to someone, which is only 3 months along, has intentions of money acquisitions that are dishonest, may be helped to consider his ways. And, if an honest mistake was made, that it can be resolved amicably (on friendly terms). The next step for me is to have the MVA Inspector make a list of what was not done that was supposed to have been done, then I, my son(the owner), and his wife, my daughter-in-law, will have a visit with the manager and, hopefully, we can resolve the matter; if not, we'll pursue the matter further. I appreciate your interest in the case.
Respects, Tuckelbum77
PepperElf on 2009-08-10:
so there was just a "miscommunication"?

they didn't put the brakes on incorrectly?

you yourself said how horrified you were that your family had been in the car afterwards, with these incorrectly installed brakes


sometimes going the gentle route in a case like that isn't always the best.
especially when you consider how much those brakes are protecting - the people you love and everyone around the car whenever it's on the road
ejack053824 on 2009-08-10:
Tuckelbum77..your a complete knucklehead!! When someone fcks something up that is so vital to safety...you damn right I will judge harshly since the ones doing the work are supposed to be professionals. When my airplane gets torn down for inspection and put back together...it only takes one goof up and my ass is ejecting over the Gulf of Mexico. Afterwards...there would be hell to pay.

In summary, when it comes to you and your families safety...don't be a soft chickenshyt. Stand up and demand the brake job to be done to perfection. PepperElf I couldn't agree more with his comments!
Tuckelbum77 on 2009-08-11:
Tuckelbum77 found out from the inspector also that a front brake cable was not put in correctly. The two back ones also didn't get in correctly. The things done should have cost $200.00; but Meineke people charged $478.00 and said they needed two more parts which would another $100.00, which, according to the MVA inspector, wasn't so. I thus hope to begin getting something back from the Meineke folks. If not, I'll have learned a lesson that I can pass on to others via this 3cents site. Thanks to you who've checked in. Yes, upon reflection, I was astounded that what the inspector found out when we brought it to him. But we all got there safely, and that is what counts. I actually feel sorry for the manager and mechanic at that Meineke! Honesty is so important on the road of life, it's like a good set of brakes while one travels this road!
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