SOUTHAMPTON NY -- I brought my nineties Honda to Meineke in Southampton for a rear brake service estimate. I figured I probably needed drums too so I was willing to pay up to $200. Their estimate was for $304, which breaks down as follows: Labor $95, drums $118 (2 x $59), shoes $50 and $41 for a hardware kit. (Total Parts $209). Even allowing for a decent markup, the parts prices sounded high to me so I decided not to have the work done before getting a parts quote from my local CarQuest. CarQuest's quote was drums $41.14 (2 x $20.57), shoes $18 and $12.75 for a hardware kit (Total $71.89).
In the course of doing some online research I learned that CarQuest has a national contract with Meineke, so given that there's almost nothing but CarQuests out here on the east end of LI, I think it's safe to assume that's who Meineke called for their quote, and even if Meineke's discount is only 10% that works out to a 323% markup (209 / (71.89 *. 90) = 3.23)! CAVEAT EMPTOR!
SURPRISE, AZ -- My driver side window motor burned out. I bought the part online and tried to do the job myself, got 90% through and needed help finishing it. I called Meineke in Surprise, AZ on Reems & Bell. They quoted me a price of 100.00. I took the vehicle down there, with the part and they told me the cost would be 189.00. I walked out, went down the road to S&S Tires where they fixed the window for me and charged me 40.00 bucks. Meineke does not honor their word and their prices are inflated. When I confronted the manager on why they would not honor their quoted price, I was told the computer would not let him!
VANCOUVER, WASHINGTON -- My check engine light was on so I took my car to Meineke for the simple fact that they were close to my house. They later called me that day to let me know my spark plug and wires were bad. I asked them how much it would run me... They told me $367 for parts and labor. They explained to me that my car a 1999 Ford Taurus required platinum spark plugs and that is why they cost so much, and also because the back spark plugs were hard to get to.
I am a single woman who knows nothing about cars, so I told them to go ahead and do the work. Well 2 1/2 months later my check engine light came on again so I took it to a different mechanic (who by the way is a very HONEST and reasonably prices guy Rick's Matertech) and he informed me that I NEEDED SPARK PLUG WIRES!! OUTRAGEOUS!! Meineke Is a rip off outfit, and CANNOT be trusted...
HAGERSTOWN, MARYLAND -- I went to a Meineke Car Care Center in Hagerstown, Maryland to get the brakes flushed. I paid for it then they told me the brakes were put in wrong and other things they needed to do. I was flabbergasted, after a four days wait to find they had finally finished.
The van was driven to an MVA inspection station only to find from the inspector that the two back brake cables weren't even hooked up, yet they had my daughter-in-law drive it, with her children in it! I had paid them $476.00 for the job. I paid by Amex Blue Card. Amex is now going to check it out. Hopefully, it'll work out for all concerned. I will not however, go there again. This is not to put a stigma on ALL Meineke Car Care Centers. The one I refer to is on Northern Ave. in Hagerstown, MD.
MCHENRY, ILLINOIS -- I took my car here because it was overheating. **, the owner, called me to give an estimate and broke it all down, parts, labor, etc. The total was around $750. $350 of that was for a new fan. Curious about why it was so expensive, I googled the part. Real cost? $150. That's right friends. ** is such a hustler he sees nothing wrong with a 200% mark up. I called back to say I would be taking the car somewhere else. ** told me "Good luck" and hung up on me.
I went to pick up the car, and ** was condescending, rude, and told me nowhere else would I get such a "great price" as he was offering me. So I drove down the street. Merlin's diagnosed the same problem that ** had. Price? $190, out the door. ** is a nasty swindler, beware!!!
CINICINNATI, OHIO -- First... why do we go to such brand names to repair our car? I think it's because we expect honest, skilled workers will be put to work on our cars. Also, we feel, they don't do try to exploit us. Well... well... those were my assumptions, until visit to MEINEKE last week changed those perceptions.
I took my 98 Honda Civic to replace my front brakes at Meineke EastGate in Gleneste Withamswille Road, near Meijer Eastgate. They replaced my front brake pads. The agreement was to put with Ceramic Brake pads. They also said rotors must be turned. I agreed to both of these. Please note that I dropped the car on a Saturday morning at 9.30 am. They said it will be a 45 min jobs once the parts arrived.
Parts to 2 hr. to arrive. But when opening the box, it was not a compatible brake pad. They ordered again. It came again after 2 hr. Again the same story. By this time it was nearly 1 pm in afternoon. Then the service manager did some work looking at my old brake pads & ordered again. Luckily, this time the correct brake pad again. The mechanic fixed the new brake pads & went for test drive. I heard from squeaking sound from my front brakes & I informed the Manager. He said it is quite normal and will go off in a day of driving.
So on Sunday, I plan to go to Indiana about 130 miles from Cincinnati & drove all the way to Indiana with my windows rolled up & music pumping out of my stereo. I took a wrong exit at Indiana & I rolled down the windows to ask a Police officer the directions. Then the dreadful journey starts. I could hear major squeaking sound from my brakes & got really tensed. I parked the car at a parking lot & took a cab to finish off for what I came for.
Then it being a Sunday no car repair shops were open & there was no help around. So I decided to drive my car back very slowly with hazard sign blinking all the way back from Indiana to Cincinnati at 30mph. It was an indeed a real tension drive back. I reached safe & sound at around midnight. The very next Monday morning, I took the car to Meineke East Gate. This time another mechanic looked the car for 30 minutes & told the squeaking sound was from driver side front wheel & is due to a mistake in fixing dust shield by the previous mechanic.
So all fine now. But by Friday evening, same sound appears on Passenger side. So I took the car on Saturday morning to same Meineke at 7:30 am since their website said the open time as 7:30 am. But on reaching the shop, I found that they open only at 8:00 am. So I waited there & the manager with a new mechanic came at 8:05 am.
That guy removed my brake & observed that the first mechanic has not turned the rotor correctly & hence the sound. So he turned the rotor again & put things back in. But still the sound was there. He then said to his manager that he needs more time & the sound may be from wheel bearing also. Then I grew suspicious on these guys & asked them to put things back. I asked Meineke Manager, whether are you a part of Mieneke chain. He said that he is not. Very strange as he had Mieneke Signboard sitting over his shop roof. So I left the Mieneke after a little argument with Manager when I asked for a refund of my money since it's a shoddy work.
I went to Meineke Beechmont. The guys over there examined the car & made verdict that car needs new rotor & new brake pads. Also I noticed a near empty shop floor with no cars. So again I grew suspicious & asked them to put things back as it is. I then drove straight to Midas Beechmont & asked them to check brakes. The mechanic over there listened to the sound & said he will fix the issue in 10 minutes & I will only need to pay labor for that. I agreed to that.
He lifted my car up, removed wheels & found that dust shield was deliberately bend so that it will touch the rotor & make sound. It was a plot by the first Meineke so that I will keep coming back to them. He made the dust shield correct & put things back on. He also did not charge me anything. I was really impressed my MIDAS Beechmont. So that's my story. Can someone ensure that these two Mieneke employs certified technicians? On my three visits to Meineke, I never found a mechanic twice. I feel these guys are employing guys from street with no certifications.
Hence my complaint is for:
1) Quality of work by Meineke.
2) Lack of trust & integrity in business transactions by Meineke.
3) Unskilled technicians working on my car.
4) Creating mental sufferings because of poor workmanship.
5) Trying to cheat.
6) I want complete refund of the Brake work.