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Menards store worst nightmare experience
Posted by Johnv on 12/19/2006
MORTON GROVE, ILLINOIS -- To all Menard shoppers.

I am one of a harassment victim of Menards store.Please read my story, and I post this story just to let all of you to see how nasty the way they running their business to stay away from any of their store.

On Sunday, 10/22/06 my wife and I planned to replace over my 500sqf finished hardwood floor in my home. We decided to shop at Menard store at Morton Grove IL. At the wood floor department while we were discussing sizes and type of wood. I used a small tape measure that was taken from shelve (still in wrap cover) for checking to make sure before making a special order, which is could not return. After we decided to pick the type of wood floor we want but there we need to bring our installer back to the store to make sure what we need more beside that for us make a purchase order in the same day.

In the way out, my wife she purchased some items that total is $40.66 on receipt. After we just walked out of the door couple feet, a young man stopped us and asking for receipt and asked me that what else in my jacket pocket I did not pay. I look down and realized the tape measure I borrowed to use inside the store still half way out from my pocket that I forgot to put back on the shelve. He told me to come back inside the store and put me into a small room with two cameras hanging on ceiling. At first, the young man asked my ID and told me I took that by incident. I was shaken, tried to explain to him that just an accident because I had concentrated about changing my hardwood floor, and other things need for my home. I just completely forgot to put the tape measure back.

I asked him want to talk to his boss “I AM THE BOSS HERE!” he said with proud on his face. Again, I told him check on camera video while we were selecting wood floor product talked to sale person in that department helping us to prove what I told him was the truth. He agreed, and left me behind the closed door. Ten minutes later, came back with a form on his hand without mention anything about the video what I said to him before. He asked me for my social security number, and told me that I had to sign and pay 100.00 dollars fine because of stealing!!! I asked him "Am I a thief?" He responded “Yes, you are!" On the form convinced me I am a thief of stealing tape measure value of 2.49 dollars. I refused to sign, and asked for store manager. He left and came back with the man dressed in Menard white shirt uniform. He told me this was a store Manager.

The man came to the room with his hassle attitude, and without introduce himself who he is. He cut me off in less than two second while I tried to explain my situation to him. In his hatred, he raised his loud voice and pointed his finger to my face and said ' You pay, or police will come" I was confused and disappointed. I asked for police officer. He smiles, "Sure!" Not for long, a Morton Grove police officer came to the room. I don’t know what story they told the police officers before came to the room. But, after explaining to the representative of the laws what happened to me that I was just accidentally causing. And just like the man before. He did not mind to ask for details my story but quickly giving out order by his hardly voice, he said “You have to sign on the form and pay 100.00 dollars fine, or I am going take you to jail!” I asked him what if I needed to go to a court to see the judge. And again, he said “You pay them, or I'm taking you to jail and that is it". He asked me my work phone number and while I tried to find in my wallet. He asked me again with his impatience voice” YOU HAVE MEMORY?” I gave to him my company business card in my wallet after explain to him which I rarely use because I never miss at work. While we were talking, another police officer walked into the room. He walked back and forth, shook his head "tsk, tsk, tsk” none stop???

My wife was standing outside security door and tried to stopped and explained to the young security but he kept repeating "Sorry lady, he is a thief, he's a thief”. She asked customer service to see store manager; they said he was not in? (So who is the man came to the room talk to me?) Finally, I recognized I was hopeless to get help. They left me no choice. And the young man walked me to the cashier and charged my credit card 100.00 dollars fine. He also whispered to my ear that nobody will know I am a thief” ”Oh, no, no I need to let people know my situation, and the way your store treated us” I said to him. And we did, outside while he charged 100.00 dollars fine on my bank card (the same card I spend thousands and thousand dollars to this store for my home improvement every year) we loudly told all customers what happened to us, and bewared the way the store treating their customers. The young security walked us out the door yelled to us “HAVE A NICE DAY AND DON'T STEAL AGAIN" before he disappeared back inside. We were wondering is only the Judge having the right to judge people at the court. Why this young guy just keeps calling me thief? And why the store was harassing us so nasty???

In the next following week, on Friday, 10/27/06 I made a call to the store like to talk to the store manger because I did not believed the man I already talked to the day I was harassed by him before for whom he is. On the phone, the man introduced himself is name DAVE HARRINGTON store manager. He agreed to set up time and date and we going to meet to resolve the harassment issue, as I said to him. On Monday, 10/30/06 we back to the store. After we checked at the service counter, the service people pointed their fingers to the man was stood 10 feet away from us. Said to us “that Dave Harrington store manager, who is you want to see” He is the one was harassing us that day! His dirty smiles threw into my face in that day still in my ears. His hatred attitude he gave us in that day still in my mind, and he has nothing change when I look at him this time. We left the store. We and our family relatives none of us will ever set foot to any Menards stores again.

We keep trying to analyze why it happened to us. Why they ballooning thing up so ridiculous? Something was stealing from us –the self-respect. The self respect that was educated from our family and school since we were borne. My work at my company as a technician and my wife is an office manager at her company. We’re own almost haft million dollars property. And all our 3 beautiful dogs even have healthcare insurance full cover for their own. So, why we want a 2.49 measly dollars tape measure from your store for???

However, I e-mail my complaints letter to Menards, Inc headquarter in Wisconsin. They responded “We don’t handle security issues, sorry” I email again to ask who is I suppose need to talk to in their company for my case. No respond! I wonder why Menards avoid or hide their corporate leaders in the public. They’re doing what ever they want to the customers and no matter how bad they do because they leaders never know.(or they do not want to know)

And in order to let people be aware of Menards stores in the nation, I already blog this article on many websites in internet and on all Vietnamese magazines in Chicago, IL. Furthermore, I am ready passing out 3000 flyers to the people in this holiday. So, don't get risk of yourself by continue shop to any Menards store
     
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Posted by Anonymous on 2006-12-19:
The wood floor department didn't have a tape measure you could have borrowed?
Posted by KCRovert on 2006-12-19:
I've "borrowed" a tape measure while in the store like this a few times (when I forgot to bring my own)....of course I never tried to walk out with it either.
Posted by *Brenda* on 2006-12-19:
Do you know how many people they probably get that just "forget" things in their pockets? You stole from them.
Posted by Ponie on 2006-12-19:
I fail to understand why you insisted on seeing the store video. It would only further prove what you were being accused of: walking out of the store with merchandise you didn't pay for. I get a little perturbed by people who do the things you admitted doing: taking something off a store shelf, unwrapping it, and planning to put the unwrapped item back on the shelf. Do you suppose Menard would be able to convince someone to pay the same price for that tape measure as they would for a wrapped one? True--a tape measure is a tape measure, wrapped or unwrapped. But, given a choice, I'll take one in the original package. I sense a feeling of entitlement and an 'I'm special' attitude here. Just because you made a substantial purchase doesn't mean they should overlook your petty thievery. You're darned lucky they made the offer of $100 payment and they wouldn't press charges. I don't care if your wife is the Queen of Sheba and you're the King of Siam--if I have to pay for something before I leave a store with merchandise or be charged with shoplifting, so should you!
Posted by *Brenda* on 2006-12-19:
I've never felt the need to put anything in my pocket while shopping.....
Posted by KCRovert on 2006-12-19:
Actually Ponie, every tape measure I have ever seen or purchased is packaged in such a way that you are able to use/try it without having to open/remove any packaging. just an fyi. I agree with you though, I would never buy anything that had been opened or removed from it's packaging.
Posted by Anonymous on 2006-12-19:
KC, I totally agree that tape measures are generally(at least at Lowe's and Home Depot) packaged in such a way that you are unable to use it while still packaged. We don't have Menard's here, so I don't really know how their merchandise is packaged.
Posted by spiderman2 on 2006-12-19:
There is a simple solution here, don't put stuff in your pocket you don't pay for. 99.9% of shoplifters did it by accident, that isn't a new line.
Posted by bill on 2006-12-19:
You took the tape measure off the shelf and put it in your pocket. I am sure you didn't mean to steal but it was pretty stupid thing to do. Menards doesn't know how much your property is worth or how many dogs you have and how much healthcare they have. All they know is your took there property, put it in your pocket and tried to walk out the store with it. I wont stop shopping at Mernards because of this.
Posted by Anonymous on 2006-12-19:
I have to agree with Spider and emt on this one. Sorry guy..
Posted by Anonymous on 2006-12-19:
That was a no-no.
Posted by *Brenda* on 2006-12-19:
Who really cares if his dog has health insurance anyway? I just paid a $700.00 vet bill for my cat. I should include that in my next review I guess.
Posted by Anonymous on 2006-12-19:
You go, *Brenda*!

My goodness, what happened to your cat?
Posted by *Brenda* on 2006-12-19:
Her teeth were bad and had to be pulled. She has 3 left! She also might have to get those taken out too which will result in anther bill. Don't worry they told us, this one will only be $400.00!
Posted by tander on 2006-12-20:
My Boxer has cost me over $2000 now, thank God in the last 6 months he's been healthy. I agree you shouldn't of put the tape measure in your pocket and walked out. They had every right to detain you and make you pay a fine, you stole from them!
Posted by Slimjim on 2006-12-20:
It sounds to me like this Menard's probably believes it was an accident, otherwise I would think they'd want to prosecute and ban you from the store. This self imposed brand of justice in the form of a $100 fine "from the store" not the courts, sounds like someones idea of a store revenue stream. Actually, since you did technically shoplift, this is a break for you as oppose to arrest and the need for an attorney who would cost a lot more.
Posted by e-911 on 2007-01-05:
they may have a right to detain you,however they have an obligation to their customers to treat them with respect. i don't think it was too much to ask to review the store security tape.the store mgr. sounds like one of them small town cops with a big attitude. as for the tape measure in the pocket,my brother did the same thing. when he got to the car he realized what he did and promptly returned it to customer service.personally i dont't care for menards employees,some of them have attitudes like they bring their problems to work.iprefer lowes,friendler and more knowlegable
Posted by e-911 on 2007-01-05:
menards= judge,jury and executioner.it just seems kind of wrong.
Posted by eyespy on 2007-04-18:
Ok... Here it goes.... You stole. You put a tape measure into your pocket and didn't pay for it. 1st off, anything under $10.00 Menards does not call the police. They give the Civil Restitution. Thats what you got. 2nd, you don't get the choice to see the video. If you want to see it, then you don't handle it with a Civil Restitution; you get arrested, go to court, and have your atty subpoena the video. I have looked on the internet and have found this same rant on several sites. You put on the internet that you are a shop lifter and you handed out fliers about it... I guess it takes alot of balls to admit the world that you steal. Plain and simple, you passed the last point of purchase with merchandise that you didn't pay for and would have deprived the merchant of the full retail value. It might not have been much, but it all adds up.... And the prices all of us have to pay go up because you "forgot" to pay for it! LOL.... What a joke!
Posted by Menards Guy on 2008-05-11:
Most customers borrow tape measures from staff employees, or if a customer does borrow an item off the shelf they usually leave it behind on the merchandise or desk. I do not accidentally pocket store merchandise after I am done using it. Secondly if you look at store merchandise it usually has NEW packaging on it, kinda hard to stick in your pocket without thinking about it. If they have you on camera it means you were acting suspicious, they don't watch every person that walks in the store. The restitution they charged you saved you from a criminal record and is standard in the industry. You got off easy for your own mistake, forward this to all your friends and family and let them give you their honest opinion.
.
P.S. Home Depot, Wal-Mart, Lowes all would had you arrested honest mistake or not.
.
Menards Guy
Posted by Nana_goofy on 2008-08-03:
First of all, what would you do if a person walked out of your house with something he did not have a right to? You did not pay for the tape measure therefore, you had no right to it. I find it ridiculous that you even tried to argue about it, much less post it on the web for all to see how Ridiculous you acted. I respect the Menards store for taking action against you. Anyone would see you as a thief.
Posted by karen_h on 2009-01-28:
$2.49 or $249, its stealing no matter what the dollar amount is!! Why did you put the tape measure in your pocket after you used it? Everyone that works at menards has to carry a tape measure on them for that very purpose. The store manager did the right thing!!
Posted by Marie77 on 2009-07-17:
I can see why the store manager did what he did given the responses by most of you. The store had no right to mistreat this fella the way they did. Of all the things he would pick to shoplift, you think its going to one measley little measuring tape? Any person with a brain can see that this was not intentional and isn't that the point behind punishing people who really do shoplift. They should have made him pay for the tape measure and gave him a warning about such things and let him be on his way. Anything beyond that was a misuse of power....nothing more.
Posted by Eri on 2009-11-14:
What a harsh group of people you "commenters" are.(Although I suspect many of you may be employed by Menards?) Obviously the guy made a mistake. If he borrowed my tape measure and accidentally took it home I would never make such a big deal about it. And even if he did shoplift (which I don't think he did) what a horribly unproffessional and illegal way to respond to a good customer! Sounds like a little racism and bigotry going on....
Posted by madconsumer on 2009-11-14:
lol best comment eri!!!!
Posted by bcdatls on 2009-12-08:
Ok, I see several things that are wrong with the origional statement. First of all, why did you even need a tape measure. Either the boxes or the signs describing the flooring will tell how many square feet it will cover. It is basic math. How many sqaure feet you have divided by the square footage a box of flooring will cover. Plus I am sure an employee would have a tape on them and a calculator to help with how much would be needed. Second, there are no tape measures in the flooring department. Third, just because the tape measure was only $2.95 or such. It is still private property that has not been paid for. For example I here that small items such as fitting are easily pocketed. These fittings range from a few cents up to a few dollars. So by your logic that it was only $2.95. The company should just give the fittings away i guess. "No big deal right" Finally, you got cuaght and of coarse got upset because of having to pay the $100. So embelishing the story seems to be the obvious next step to get out the fustration. My suggestion is that you keep items out of your pocket, it is just the smart thing to do.
Posted by rippedandjipped on 2010-02-17:
I have had problems with Menards also in Nebraska and don't know where they find their so called managers. I now drive 60 miles extra just so I don't have to deal with any Menard IDIOTS! If this had happened in Lowes or Home Depot, a simple explanation would have been enough.
Posted by Anonymous on 2010-03-05:
If you opened the package then you should have paid for it. If you put it in your pocket then yes you are a thief.
Posted by Pokey_the_clown on 2010-04-04:
Fact... You took a tape measure without paying for it. You did not do it intentionally, but you left the store without paying for the item, whether that item was a 2.49 tape measure, a .02 screw, or an 1,000.00 power tool. The fact remains the same... You left the store with a store item in your possession without paying for said item. Could they have handled it differently yes... but stores have a VERY strict policy. You pay the fine directly or they contact the police. This is true for ANY store you shop in... Quit your crying, your lucky it was only a fine and not standing in front of a judge.... you 'could' serve time for theft... of ANY amount.
Posted by justlookin on 2010-04-05:
I do feel for the guy and his wife. I have shopped at Menards and other lumber yards and have on occasion used a tape measure with out removing it from the package I did not leave the store with one but could see this mistake happening. I think that either the man should have been charged with a crime of shoplifting and had the police handle the report. The second option would be to consider circumstance of the incident involved and insist that the man be allowed the option to pay for the tape measure at face value.
100.00 is the equivlent of extorting money or black mailing the man for an exssesive amount of money, not to mention the customer relation and the loss of customer and revenue to Menards from lost customers. Shoplifting is never right but two wrongs to not make a right and common sense on the managers/security person was questionable at best. He was not a teenager steeling candy from the counter.
Posted by kpe on 2010-04-13:
I work for Lowes and can tell you that you got off easy because if it happened at Lowes you would have received a criminal record over this. I also have a hard time believing that a store manager would treat you that way. His or her job would be on the line. Especially since most people who feel they are wronged seam to remember things worse than they actually were. And one last thought for those of you who think this incident was caused due to a racially biased store manager, this man put a product in his pocket and left with it. He stole plain and simple and they would have stopped any person who did this whether they were white, black, Asian, man, or woman.
Posted by Huck_Hoshimoto on 2010-04-13:
[A] Hey, people, nobody here cares about your cat or dog in this topic.

[B]To those who say "It's cut and dried - you're a thief." - What so difficult about the concept of real world situations?
I'll bet that if a cop gave YOU a ticket for not coming to a COMPLETE stop [say coating through a stop sign at 1 or 2 miles per hour, which is 2 mph slower than walking speed], YOU would then complain about miscarriage of justice!

Yet you can't see the difference between a obvious menial mistake and shoplifting?!

For crying out loud; they spend hundred or thousands of dollars there and then PURPOSELY steal a $2.50 tape measure? GET SERIOUS!

Right off the bat, I don't think it's legal for a private business to "charge" anyone a fine without judicial oversight [meaning a court procedure].
"Give me $100.00 or I call the police IS extortion.

I'm the type of person who would pay an attorney $2,000.00 to fight a $100.00 'ticket'.
I'd say, "First, my Social Security number is none of your damn business no matter WHAT the situation and secondly, screw you - take me to jail, I'll see you in court."
Posted by PepperElf on 2010-04-13:
better yet... it's been over 3 years since this happened...
i'm betting its been worked out since then?
Posted by Troyboy1179 on 2010-04-22:
Let me start by saying that I was an Menards employee. Sir you did take something without pay for itg it I am not going to defend you on that. But Menards is a bunch of a holes they could of been a lot nicer to you. I guess you learned you lesson don't put anything in you pocket in a store!!!!
Posted by SoldierMom on 2012-01-13:
Menards is just a horrible place to shop PERIOD. The employees won't actually show where things are - they point and tell you its across the store. I simply don't ask them anymore. A kid of 16 was telling me how to install a chimney. It was obvious he didn't know what he was talking about. I asked him if he'd ever done it before. He said, "uumm, no but I read the box." So now he is an expert who is going to cause someone's house to burn down because he is too ignorant to understand how critical chimney installation is. I had a Menards manager tell me to go home get the concrete cast lawn fountain and return it to the store so I could claim a sale price 3 days after I purchased it. Blew him away when I actually did come back with the fountain. I returned it for a refund instead of just the sale adjustment. I don't know what makes the people at this Menards Store so awful. Is it the management, working environment or just low standards? The next nearest home improvement store is an hour away, that might be the reason they can treat customers like crap and not care, they have no local competition. I say these things because EVERYONE has been undercharged in a checkout lane. The other 'holier than thou' posters who are so judgmental are among us. I don't think those people went in and gave the money back! Stealing is stealing. Don't be so quick to condemn others. People, ALL PEOPLE, make mistakes. Handling it with courtesy and respect is not a big stretch, unless it is Menards or people who like to think they are so much better than others. Actually, their veneer is very thin. Hypocrites.
Posted by Ambo5207 on 2012-11-15:
Menards is corrupt , similar situation accused me of stealing drill bits that where on the floor. Beat them in court and burned the store manager with my evidence
Posted by bobbie on 2013-04-23:
I think this is part of how they keep prices so low, by eliminating leakage in any form. Your story makes me want to keep shopping there.
Posted by Steve on 2013-04-30:
I have always been treated very kindly at Menards...especially when compared to other competitives. I found the service to be very helpful and positive. I think that this is the problem with the world today, too many people expect others to bend over backwords for them with nothing to gain in return. In what retail setting can you walk out of the store with merchandise in your pocket without paying for it and expect not to be suspected of shoplifting?!? IF it was truly an accident then that is regrettable but whose error is it? Menards for trying to prevent a criminal action or yours for accidently stealing something from them and contributing to the forced rise in prices and need for such security measures.
P.S. the numerous grammatical errors in your story do not do much to build your credibility.
Posted by sunshine on 2013-05-23:
P.P.S. English is the OP's second language. I'd like to see you comment in flawless Vietnamese. The grammar police should overlook his errors and just listen to the story.
After purchasing other items, his mistake of pocketing the tape measure should have been let off with a warning. The manager seems to have been racist or drunk with power to have intimidated and interrogated a man over a small item. I have accidentally walked out of Menard's with a small item in my pocket that I forgot about...I rarely grab a cart and stuck something small in a pocket to spare a hand. I would be outraged as well if I was not offered the opportunity to pay for the item. All of the teetotaling posters here would rather have arrested an honest person returning to the service desk to pay for an item accidentally carried out of the store. If a person isn't allowed to remedy a true mistake, I need to find a new country...you all sound like you're really fun to hang out with. I can't believe that only 3 people agree that this man was mistreated!
Posted by Bean on 2013-06-06:
You cannot compare every Menard store to one another! If a white man robbed you, would you then dislike and never speak to white man again? If a small child kicked you, would you dislike small child? My husband and I have built a beautiful dream home and everything in it is from Menards. We spent every second of our spare time in our local Menards for a year and the employees were well educated in their departments and greeted us by first name as we came in everyday. They even stopped by to see our progress and the store manager is an amazing nice guy. My brother in law is one of the top managers in US for Menard stores. he travels around the US and opens the stores and only hires the best. My sister used to work for John Menard in Wisconsin. I will not shop anywhere but Menards, and it is really sad that you had a bad experience like that. That store manager was rude and went too far. Not every Menards store is bad, obviously that one is. If you write a letter to Wisconsin with the managers name, it will get looked into. Some people think the manager was doing his job, he was doing nothing but being misunderstanding and rude. Its not like you were some guy off the street that wanted a two dollar tape measure, but a "guest" that just spent money, spent money in past and in future. Really sad story. I hope you give another Menards a chance. I know my store is great, with great people. Again..so sorry that you were mistreated!
Posted by kenny on 2013-08-18:
Ive never seen a tape measure for that cheap
Posted by jujubear on 2013-08-25:
I can relate to being mistreated while being a faithful shopper at Menard's. My husband and I bought a HUD house. Work and lots of it. One day Recently we had just finished a kitchen remodel and IT was so exciting because it is also harvestime. I had corn ready for the freezer and I ran out of bags and I needed a few other things too. Well I had a in store credit for Menards so that's where I went. I picked up a few things, then realized that the last time I had shopped there I had my other purse, the in store credit was in there. So INTENSE opened my purse praying my check card was in there. Nope, but a rebate check for 30 dollars was. So I took some things that IS really did not need yet out of my cart and went to the check out. Paid. On the way out of the store a man grabbed me under my arm at the elbow,which by the way I have severe Rhuematoid Arthritis, this really was very painful for me, then he stated I put somethings into my purse that did not belong to me and I needed to come back into the store. So I him what was he talking about, he reached in my purse, pulled out my vitamins and claimed he saw me put them in my purse,I didn't as a matter a fact one of the bottles was half full,He would hear what I had to say.I told him I would show him where I put everything I didn't want so I started showing him then once again he grabbed my arm this time it really really hurt, my shoulder was pulled out of socket. Then I too was taken to this tiny room in a lot of pain and waited for the securityguard to return, that he did with a "demand" letter for $200. Needless to say WI was not the smartest when they gave such power to people who should have spackled their ear holes shut so their brains didn't leak out
Posted by RU Kidding on 2013-10-15:
I read the first several comments, but not all....couldn't take much of that, so maybe I'm repeating something. Anyway- what are you all thinking? There is NO WAY theft is EVER handled by paying the store a fine! C'mon people. Either this story is a complete fabrication or the store and it's "police officer" are the ones committing a crime. He either gets charged with theft and the authorities handle it or he walks- maybe to be banned from shopping there again.

Seriously folks.
Posted by pattiboo1182 on 2013-11-09:
I carry a small tape measure on my key ring. I would have let them arrest me. This is ludicrous and I'm sorry this happened to you.
Posted by Alice on 2013-11-21:
Wouldn't this type of thing discourage customers from coming back into the store to pay for an item that was overlooked in their basket? I have taken several items back into stores when the cashier failed to ring them up. Now, I might hesitate to do so if this kind of thing is very common. After all, I would have an unpaid item in my hand and I would be past the checkout. Seems this discourages honesty in people.
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StarStarStarStarStar
Bird Seed in NOT for the Birds
Posted by MattZat1 on 11/06/2012
TINLEY PARK, ILLINOIS -- Great, durable packaging but the contents of the Wild Bird Seed resembles a poor parakeet type of content; the Sunflower seed is the cheap (non-oil) sunflower seed plus a multiple of foreign (product related) pieces. Whatever the price, it is NOT for the birds. Honestly, it is amazing that Menards sells this product as their quality in all other areas is faultless - in my humble opinion.

P.S. Meijer's sells a very good line of products for feeding our fine-feathered friends. They are much superior and often subject to Meier sale prices.
     
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Posted by madconsumer on 2012-11-06:
i too have discovered this the hard way with store brand bird food. they are often full of millet, a seed most birds do not eat.

very helpful review, and voted as such!
Posted by nikalseyn on 2012-11-06:
Menard's has a really good deal on their 20 and 40 lb "country mix" bird seed quite often. However, it is really just milo and millet mixed with a little corn and who knows what. The end result: the birds won't eat it nor will the deer. They leave everything except the few pieces of real corn and sunflower seeds. Overall, a huge waste of money. Don't buy bird seed from Menard's, at least not the cheaper stuff. Best to look at the ingredients of any bird seed you buy and stay away from those that have millet or milo as one of the first three ingredients. That means both milo and millet are the main ingredients and will be not eaten by birds.

As for Meijer bird seed, they do have some good seed, but they have jacked up their prices so high that it is no longer feasible to buy from Meijer---even when it is on sale and you can take another 15% off by using your Meijer card. Thus, I go to a grain elevator in a couple of small towns a 15-20 mile drive away and get 50 lb. bags of their "bird seed." for $5.99. Even with paying for the gas, I come out better and they don't put junk like milo or millet in the stuff they sell.
Posted by Birdie on 2013-11-02:
Best bird seed is from Capital on Cicero. Several no waste mixes. No garbage to clean up. Birds eat it all.
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Restocking Fee--25%!!!!!
Posted by Theaton74 on 01/29/2012
EDEN PRAIRIE, MINNESOTA -- We couldn't be sure the lights were the best fit for our house until we saw them. They were $180 per light. They didn't work. When we returned them we were charged almost $100 even though only one of the boxes were opened. We said this is highway robbery and pleaded for a more reasonable fee. They charged us $100 plus paid shipping and handling and we have NOTHING to show for it. It is a ridiculous enforcement of a policy when home goods need to be seen in the home before knowing that it fits. We returned it within 24 hours of receiving it by mail. What if we bought $1000 of purchases by mail--would they have kept $250? Or $2000, would they have kept $500 for the privilege of actually seeing the product. Buyers BEWARE--they are thieves.
     
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Posted by raven2010 on 2012-01-29:
The policy was stated before you placed your order.

http://www.menards.com/main/guest-services/return-policies/online-return-policy/c-3563.htm
Posted by drugdoc121 on 2012-01-29:
I agree with the OP. That is an atrocious amount to charge. Good way to drive away online business considering how much less overhead an online business has. Talk about cutting off their nose to spite their face. VH.
Posted by Nohandle on 2012-01-29:
You didn't state it but I assume this was an order placed though their online for a *stocked* item and NOT a custom order. Is that correct? If a custom order that's different in my opinion. I don't care what the policy states $100.00 restocking fee for a $360.00 order on a *stocked* item plus shipping and handling is totally out of line.
Posted by raven2010 on 2012-01-29:
The same restocking fee applies to brick and mortar returns:
http://www.menards.com/main/guest-services/return-policies/store-return-policy/c-3545.htm

I agree it is a huge amount. However, it is very clearly posted.

Posted by Menards Team Member on 2012-01-29:
Unfortunately we are unable to carry every single item in the store. Why did you order two lights without being sure on whether or not it would work? The return policy is clearly listed on the website.
Posted by trmn8r on 2012-01-29:
The restocking fee is probably intended to cover the processing cost for Menards to send the item back to the supplier (shipping and labor).

Unless you are certain that a fixture is what you need, ordering sight unseen is risky. In such a case, checking the return policy first would be a great idea.

You state that "they are thieves," but they acted in accordance with the posted policy.
Posted by CowboyFan on 2012-01-30:
If you look at the in-store return policy, it states: "Returns of Special Orders:
Special order items may be refunded at Menards® sole discretion with a 25% restocking fee." Yet, there is no such restocking fee on items bought in store, unless they have been altered. There thus appears to be 3 catagories of returns:
a)in store stock - no restock fee; special order - 25% restock; and custom items - no refund.

It appears that orders on-line are in effect, "special orders" to which 25% restock fees apply. (Perhaps, these special orders are direct from the manufacturer, who may themselves charge a 15% or 25% restock fee to Menard's stores.)

Posted by Churro on 2012-01-30:
Eh, I'll be sure to scratch Menard's of my list. That's my policy.
Posted by FoDaddy19 on 2012-01-30:
"--they are thieves."

Not really, they just followed their stated return policy. Perhaps buying one to try them out first would've been a better plan of action. Also reading their return policy wouldn't have been bad idea in retrospect.
Posted by Anonymous on 2012-01-30:
I wont buy anything from a company if a restock fee will apply.
Posted by Inat on 2012-01-30:
I wholehartedly agree on special order restocking fees. I bought lights for my home that were $600 a piece. they had to special order them from the manufacturer in Italy. If I did not like them, why would it be fair for me to "Stick" my local vendor with the cost of shipping, etc?
Posted by Scott on 2012-06-04:
Bought Brazilian Wood for my deck called IPE. Menards did the plan for the deck. They figured the material list out. Some how they figured the deck boards needed at 6" in width but ordered the 4" width boards so we were short. We are now stuck with a 25% restocking fee because of this mistake! I will be contacting the corporate office to see what I can do but this is really a bad situation. I have always shopped at Menards as I am from Eau Claire Wisconsin originally and like to say I support local business but not any longer. They say we should have caught this on the quote prior to ordering even though the order was placed right after the quote was created and they even admit their mistake. Costing me $300.00 for the return. Not right! I have bought well over $10,000 dollars worth of stuff from them just this year and it's only May! Never Again! Home Depot here I come!
Posted by Brian on 2013-01-13:
Agree with everybody except Raven, Menards Team Member, and FoDaddy. First, it may be clearly posted once you find the page, but it is not clearly presented during the buying process. Second, 25% is very excessive - Best Buy is only 15% and has more difficult items to "restock". Third, Menards Team Member response is among the worst I've seen. What happened to customer SERVICE, not employee excuses. This might all have been okay in 1999, but in the online shopping era, this should be a cost of doing business and customers not taken advantage of. 25% for something never used (and NOT custom) is robbery. Period.
Posted by Mizzou_EE on 2013-04-23:
I had to order undercabinet lights from Menards online because local store did not carry enough stock and in store ordering is very poor. Bought "stock" lights online and it was not evident there was a 25% restock fee, lights won't work so now I need to eat the cost. Will be my last purchase at Menards.
Posted by Kleid on 2014-01-10:
I had the same issue with Menards....and will never shop there again.
Purchased Vanity online. Before the Vanity shipped we realized that the vanity was too big for our space. Called the vendor RMG to make sure the Vanity didn't ship. The vendor told to contact Menards...The online dept for Menards doens't have a phone number. You can only email them. By the time Menards handlerd my request the Vanity was shipped. I was stuck paying $195 for shipping and ~$300 restocking fee.
DON'T EVER BUY ANYTHING FROM MENARDS ONLINE. I am out $500 and I never opened the box.
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Unqualified Design Personnel
Posted by CWidick on 02/10/2010
EAU CLAIRE, WISCONSIN -- In August of 2009, I began a remodel of my home which included removal and rebuilding of a family room and a complete gut and remodel of the kitchen area. My contractor purchased much of his building materials from Menard, Inc. and I also purchased the items I needed to obtain separately (sinks, vanities, hardware, lighting, etc) including all the cabinetry for my new kitchen. The total for the cabinets was $5,383.00. There are always problems with large jobs like this, but the problem that Menard's is responsible for remains unsettled.

I went to the Evansville, Indiana store to have a kitchen design completed. I informed the "Designer" at that time that I had never purchased cabinets before and was uncertain of what types of information I would need to give, thereby needing guidance through the process. I had brought with me the dimensions of my kitchen space given to me by my contractor. This "designer" created a CAD image using these dimensions and the cabinet types I chose. I was given a schematic of this design. On this image, the cabinets are shown mounted 12 inches below the ceiling. There are no dimensions listed on this page, only on the schematic, and then the dimensions shows are strictly horizontal measurements.

When the cabinets arrived, the construction crew removed them from the boxes to install them, but work had to stop when we found that cabinets were 39-inch cabinets, as ordered, but 39" cabinets cannot be mounted 12 inches below the ceiling without partially occluding all the countertop outlets installed, the wiring for the below-cabinet lighting, as well leaving no room for any appliance on the counter other than possibly a small toaster. Had they mounted them as shown in the design, less than 12" would have been available on the countertop. This was never pointed out to me, indicated on the drawing, or in any way whatsoever referred to by the "designer."

I had no problem with mounting the cabinets at ceiling level, which I thought would look very nice with the crown molding and work again started. Again, progress stopped when we realized that because of this, the 15-inch cabinets purchased for over the stove and over the sink areas, as suggested by the "designer," would look completely ridiculous as well as be unreachable without a chair. The cabinets designated to be mounted on either side of these cabinets also still could not be installed.

This necessitated my returning to Menards on November 13. I was again waited on by the same employee. I explained the problem and got absolutely no response. Nothing. He just shifted papers around and said nothing other than the two 15" cabinets could not be returned. Period.

I elaborated that I was upset that I was having to absorb the cost of two 15-inch cabinets and expend even more money on two additional cabinets as a result of the drawing depicting a mounting for 30-inch cabinets and not 39-inch. I received no response whatsoever to this.

This employee proceeded to place an additional order for the 24" cabinets, which he said could be appended to the original order. However, after more than five minutes, he told me he was having trouble finding my original order against which to reference the new order and to excuse him. He left the area for several minutes and came back and resumed looking. My original order was gone so he said he had to start all over. He did put in the new order and place it. I then paid an additional $531.34 for replacement cabinets.

I have since communicated by mail with Menard, Inc. Guest Services, located in Eau Claire, Wisconsin. However, all replies are generic and offer no solution. I tried to call and speak to the store manager today and was told he was at a seminar. The store declined to give the Home Office phone number, "We don't give that out." I found the number online and called Guest Services asking to speak to the woman I had been corresponding with and was refused. "She only does business in writing." So I will adhere to this rule; she should receive a written copy of the complaints filed both with the BBB and the State Attorney General's office. Hopefully that will meet her criteria.

Never have Menard, Inc. design anything for you. All my future purchases for the remodel were made elsewhere, but only after I spent around $13,000.00 in this store. After that much money, they refuse to even speak to me about $500 I had to spend because of their own incompetence.
     
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Posted by madconsumer on 2010-02-10:
did you give the designer the ceiling height?
Posted by CWidick on 2010-02-13:
They had all measurements. Even if they had not, this is something that should be asked and verified, not assumed. But yes, they did have it and they had it in writing.
Posted by CWidick on 2010-02-13:
To clarify this, I have a standard 8 foot ceiling. If someone were to assume a ceiling height and not ask the customer, I would think it more likely they would assume an 8 foot ceiling and not a 9 or 10 foot ceiling.
Posted by CWidick on 2010-03-02:
Follow up: I filed a complaint with the BBB weeks ago about this and Menards refuses to respond.
Posted by Anonymous on 2010-03-02:
Why would they? The BBB is a joke
Posted by CWidick on 2010-03-03:
Maybe so....but an unanswered complaint to the BBB is a good preface to filing a complaint with the Attorney General's Office, which is next.
Posted by stazni on 2010-06-23:
That is typical behavior for Menards. They ordered my cabinets incorrectly and when I called about it, the salesperson told me it was all because I was too picky and then she told me that I was trying to get something for nothing. The store manager called me a liar.

I also special ordered a front door which we picked up but couldn't get installed for several weeks. When the installer opened up the door he found that it was scratched and dented. I tried to take that back but was told that I should have looked it over when I picked it up and that I only have three days to return it. Any future purchases from Menards - I will take whatever it is apart and have them repackage it - just so that I can look it over.

Besides which, I have learned never to trust that they are ordering what you have asked for - you need to READ the special order form - every last word!
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Carpet
Posted by FRANNY on 01/01/2007
Carpet purchases was defective. Menards sent someone from the carpet mill, (Shaw Industries) to inspect the carpet, who said there was nothing wrong with it. The twist was coming out of it in less than three months & dents from tables & chairs do not rebound. Menards never sent a representative from there own company. In my opinion, they do not stand behind there products.
     
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Posted by MRM on 2007-01-01:
Menards are here on earth to ripoff consumers. Period.
Posted by Anonymous on 2007-01-01:
What type and brand of carpet did you purchase?
Posted by Noneill on 2007-01-01:
Hit the caps key pleeeese.
Posted by Anonymous on 2007-01-02:
If emotion is, ultimately, a reaction to a situation in the environment, it can be assumed to be a "measure" relative to that situation, and what is communicated is precisely that measure. But a measure of what?
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StarEmpty StarEmpty StarEmpty StarEmpty Star
We Bought a Defective Range at Menards
Posted by Pattiboo1182 on 11/08/2013
HAMILTON, OHIO -- I was shopping at Menards and noticed a beautiful Whirlpool range with a red tag. I asked why they were selling it at a reduced price and was told that it was the last one that they had and that they were clearing their inventory. A few days later I returned to the store with my husband to show him the stove hoping secretly that it was still there and that it could be mine. He asked questions also and was told that they were no longer carrying this line and that is why it was reduced.

The authorized Whirlpool repairman has just left after his fourth visit with no resolution in sight. Menards will not take back the stove and refund my money and delivery fee until the repairman says it is unable to be fixed. Every time the repairman calls Whirlpool I can hear frustration in his voice as if they had no idea why he was here. Whirlpool let it slip speaking to my husband that it had been repaired before in June. This meant that I bought a second hand stove as new. We bought it on October 4th as new merchandise. The repairman has just left with another part in his hand. Upon speaking with a representative of the Whirlpool Corporation I have learned other information. It takes 24-48 hours for them to receive a fax. Interesting.

When the repairman is done with his final determination that this can not be fixed he will fax them another 24-48 hours. It then goes to Product Review for a few days and a determination will be made at that time. Should I tell all the graduate students coming to my house for Thanksgiving that I can not roast a turkey? Oh, by the way, Whirlpool did offer to change the warranty clock back to reflect the date of our purchase.
     
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Posted by nikalseyn on 2013-11-09:
Buy a new stove from Lowe's, or better yet, from a local appliance dealer who will be much more receptive to helping you than one of the big box retailers. As for Menards, pass the word around about how they scammed you with used appliances passed off as new.
Posted by pattiboo1182 on 2013-11-09:
I am passing the word around about Menards and Whirlpool. The fact is that all these service calls are not uncommon with Whirlpool. I wouldn't be surprised if someday I get a solicitation to buy an extended warranty for the range. Once burnt twice shy. This matter will be resolved. Check back.
Posted by cmthru on 2013-11-09:
Another issue here is that the OP was sold a used appliance as new merchandise. One would think this would be illegal.
Posted by BigAl on 2013-11-09:
Laws differ state by state but it sure seems that a small claims court case pertaining to you buying a used and previously registered appliance without full disclosure should go easily in your favor.
Posted by Soaring Consumer on 2013-11-11:
If you are unable to get a successful resolution through their corporate offices or through a credit card dispute then this is a very strong case for a suit in small claims court. They sold a used and broken appliance as new which is a blatant fraud.
Posted by pattiboo1182 on 2013-11-11:
I was told by my attorney that it would be in civil court. Today is Veterans Day. To honor my father who was a veteran and mailman Menards will be receiving mail about this matter tomorrow.
Posted by pattiboo1182 on 2013-11-11:
Yes, Soaring Consumer I agree. It was blatant fraud. I'm afraid they'll sell it again considering how easy this was for them to do. As I stated Whirlpool told us and I'm sure it was an accident. They also offered to change the warranty to the date that we purchased it. Just a bunch a of business is what this is. Bad Business!
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StarStarStarEmpty StarEmpty Star
New Jeld Wen Patio Door
Posted by Meldeml on 11/03/2013
JANESVILLE, WISCONSIN -- Today I was doing some fall cleaning which included washing windows. We replaced our patio door in July with a Jeld Wen door. I washed the outside and then the inside. I looked and noticed some streaking on the outside . Went back out and washed it again. Looked at it again and saw the same streaks. Through further examination I noticed the streaks and film were on the inside of the window.

Very disappointing as we spent $700.00 on the door and another $350 for the installation and the only thing I see is dirty windows and when the sun is shining in looks like they have not been washed for years. I sure hope you can help me solve this nasty problem so I am not sorry that I bought a Jeld Wen window.

Sincerely:
Terry Deml
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
3 Bad Experiences
Posted by Dennydom on 08/12/2013
FINDLAY, OHIO -- A consumer’s guide for shopping at Mernards, the BIG CAN'T store.

After having three bad incidents ourselves and feeling the frustration
of trying to get Mernards to do the right thing, we started reading the
numerous complaints filed on the internet. We soon found some
complaints had been filed over and over again. We decide to start
the do's and don'ts list for shopping at the BIG CAN'T store.

Note, the views expressed in this article are our own and do not
necessarily represent Mernards positions, strategies or opinions.

THE DO'S AND DON'TS FOR SHOPPING AT THE BIG CAN'T STORE:

1- Do keep shopping at Mernards. We know you’re frustrated from trying to get the manager and support services to help you. There is a reason they won't help, yep, they CAN'T. So keep shopping at
Mernards. Now be smart, never buy any high price ticket items, EVER.
Only buy low price items that are cheaper than you can find anywhere
else. It's to your advantage. Use Mernards as a five and dime store.

2- Do buy any items that are free after rebate. Give the items away
away if you want, but use the rebates to buy the small ticket items
you normally purchase. The only cost to you is the price of a stamp
to mail in your rebates. Note you can send in multiple rebates in
one envelope.

3- Don't ever buy any item that requires you to add gasoline. The
warranty becomes void it you do. If it breaks down because they sold you a defective one, they won't take it back. Why? Because they CAN'T, you voided the warranty. (numerous complaints filed)

4- Don't ever buy custom items. For example, don't buy custom
cabinets, there is a 25% return fee. If they make a mistake and send you the wrong style or color, they won't take them back without a 25% charge. Why, they CAN'T. (multiple complaints filed)

5- Don't bother asking for a discount on a display model. You’re just
wasting your time. They won't give you one. Why, they CAN'T.
(happened to us) Be careful, they might try to charge you a $10
assembly fee.

6- Don't ever buy an item off their internet site. You might think you’re
getting a new item, but they freely substitute display models or even a
returned and/or damaged one. (yea I know, false advertising, happened
to us)

7- Don't think because you spend thousand of dollars every year in
their store that they will make things right when you have a valid complaint. They will not. Why? Because they CAN'T. (happened to us)

8- Don't bother contacting a manager or Mernards support. They will not help out. They are a united front that will give you the run-around until you get tired of complaining. If you are persistent enough to get an actual answer, the answer will be, they CAN'T. (happened to us)

9- Don't bother filling complaints with state and federal agencies, it's
a waste of your time. The BBB has sent them numerous complaints.
They don't respond. They are a company without scruples.

10- Do take multiple picture of your vehicle if it is damage by Mernards
in their yard. They will lie about who's fault it was and you will have to take them to small claims court. They will bring in a high price lawyer.
If you don't have pictures, there is a good chance you will lose. (the
person who filed this had pictures – he won)

11- Don’t expect Mernards to bring in an item from another store. They
will not. Why, they CAN'T. (I don’t know of another store that won’t do
this) (happened to us)

12- Don't buy any large quantities of building or landscaping materials
and have them delivered. They may include damaged and returned
items in the lot (on purpose). Do not accept them or return them as
soon as possible. Good luck!

13- Don't buy large quantities of an item on sale that are stored off the
premises and have them delivered. This is Mernards way of reducing
their crap inventory of that item and they will dump them on you.
(happened to us)

14- Don't expect Mernards to stand behind the products and services
they sell. For most of their higher price items and services, they do
not. Why, they CAN'T. (they always have an excuse)

Last- Do hate Mernards. You’re hate has manifested because you
were forced to see the truth. Mernards is a store without scruples.
They do not value their customers, even their best ones. We know
most stores would bend over backwards to keep customers like us. Mernards is definitely not one of them. Now, do not let your hate
consume you, stay focused. The only way to hurt Mernards is to
reduce their customers base. Feel free to add to the do’s and don’ts
list. Push this list around on Facebook, Twitter or what ever media you want to use. Bad mouth Mernards to who ever will listen. Print the list out and pass it around to Mernards customers. At the very
least, it’s fun reading. If you are really pissed, take out an add in
the local paper. Lets get the truth out about the BIG CAN'T store. Who knows, maybe someday Mernards will want us back as customers. Then we can look them straight in the eye and say,
“we CAN'T”.

Translation, when Mernards says they CAN'T, what they truly mean
is they WON’T. We know most stores routinely do what Mernards
says they CAN'T, but those stores want to keep us as customers.

If you are a customers that still thinks Mernards is a good store, I
invite to read the complaints on the multiple sites that have been
started just to report them. Reserve lots of time, the list of complaints
goes on and on. Remember, most people don’t even file complaints.
So to have this many complaints filed is testimony to their customer
service or lack there of. (there are even complaints file by their own
employees) If you still continued to shop at Mernards and buy big ticket
items, it’s just matter of time until you will see the true side of Mernards. Then don’t wine and complain, at least you were told a head of time, you just chose to not to believe.

We sent a version of this article to Mernards to see if they wanted
to add to the list. We told them it could save them time if the customers knew a head of time what complaints had no chance of any action being taken by Mernards. No response! We imagine if they had
responded, they probably would have said “they CAN’T”.

Subject - Do you want to add to our list. We wrote this article to help us get over our frustration with
Mernards. Then we though, this could benefit both of us. We’re sure
you’re tired of getting all those complaints from worthless customer.
We’re sure you’re tired of having to give them the run-around until
they quit complaining. Just give us a list of the thing customers
complain about the most. We will add them to our list. Hurry, we
will be posting this soon. If the customers already knows a head of
time about issues you CAN'T do anything about, maybe you will
get less complaints. Yeah, I know, it’s a win-win for both of us.
     
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Posted by DebtorBasher on 2013-08-12:
I think it would be more helpful to the readers, if you actually wrote (to warn us) about your three bad experiences with them.
Posted by FoDaddy19 on 2013-08-12:
This seems to be a C and P job, the odd spacing is a giveaway. I agree with DebtorBasher, while I appreciate a detailed review, this one would've been more effective with actual first hand accounts of the three bad experiences.
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StarStarEmpty StarEmpty StarEmpty Star
Earthquake Front Tine Tillers Piece of JUNK
Posted by Donald.ballew on 05/10/2013
CAPE GIRARDEAU, MISSOURI -- I bought the tiller March 20 2013, I tried to use it on April 8 2013 I tilled almost 2 hours and it just quit tilling my garden which had been broke up at the end of 2012. I called the place of business and they told me I would have to take it to the shop where it was covered under warranty. They told me at the shop it could take anywhere from 2 weeks to 3 months. The company I bought it from said they test them at the manufacturers. Which I am sure all they did was made sure the tines turned which they do until you put them in the soil.
     
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Posted by nikalseyn on 2013-05-11:
I bought an Earthquake tiller from Menard's four years ago and last year it started running badly. I put new springs, etc. on the carb/governor and it still is out of whack. I no longer have a large garden so I am still able to use it to till up the small plot we have.
The new engines they put on these machines like tillers, lawn mowers, etc. all have no throttle control but rely on a governor. This gets out of whack easily and on the Earthquake engine(a Briggs and Stratton 550) it is next to impossible to adjust the governor without tearing half the machine down. I also still have not found out where, if any, the oil drain plug is. I change the oil via a suction pump yearly thru the oil filler tube.
Bottom line, don't complain about Menard's not doing anything. They are correct in telling you you need to get warranty work done thru the manufacturer. They have no resources to do it and it is really the manufacturer's responsibility to handle warranty work. However, for anyone wishing to buy an Earthquake tiller or anything else made by them: Do Not. They are cheaply made, do not last, and be aware that just because it has a B and S engine, that engine is a cheap version made to Earthquake's specifications. That's why that brand is cheaper. If I were to buy a tiller now, I would go with a John Deere and only thru a John Deere dealer locally---not Lowe's, etc.---where I can get good service. Best to stay away from big box crap.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Sell Used as New
Posted by Tengbr29371 on 07/27/2012
THey SOld me a used canopy as NEW and would not rectify the problem! Tey don't care about you as a customer.
     
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