I live in Columbus Indiana and I'm remolding my home. I went to Menards to buy supplies and my sister and her husband went with me. They have a dog - she only about three pounds. She's in a doggie stroller locked in. We were told dogs are not allowed in the store. We asked why. The person said "because we serve food." That's not true - they sell some food that's in bags like chips, candy bars, nuts, coke in cans. Not open food like they do in a restaurants. In Indiana you can't leave a dog in the car on a hot day. You can go to jail.
Needless to say we won't be shopping at Menards anymore. And if you have a dog even in doggie stroller don't shop there, they don't want your money. And they will let you know it. It's OK I'll spend my money at Home Depot in Seymore - they love pets. Thank you.
Congratulations!!!! To whoever designed the new checkout counters at your stores. What a great idea!! If your goal was to alienate customers you've succeeded. Having the check out person stand with their back to you. However it should make it easier for a criminal to put a knife, gun or whatever else to the throat of a checkout person. And rob the register. Because chances are they'll never see it coming. It should save a lot of time if a cop is on scene. This will help secure a hostage in the fewest amount of criminal moves. But, that's speculation..... for now anyway.
This is clearly the vision of overpaid corporate personnel who think they have a better way. Even though they themselves, do not work in a store or behind..... I mean in front of.... on the same side as... the wrong side of the counter. But, what do I know. I don't care for it. No one I've talked to likes it. The employees don't feel safe. But... at least it's completely ignorant. Nice to see you pulled out all the stops and didn't hold back. Thank you.
In response to theft policies at Menards. To whom it may concern, the policy on theft is the same as everywhere else - you steal something, you get caught, you pay the consequences. Sometimes mistakes are made by both parties and should be handled accordingly. I have found several hundred tape measures lying around Menards (still in packaging) which were used by guests to check something, sometimes they are stolen or accidentally taken out of the store. Granted they don't cost very much but if you add all of them up it can run into the thousands of dollars.
Sorry if all accounts of theft are not handled correctly. Sometimes the person handling it needs trained on how to do this properly without bringing their personal lives or emotions into it.
MADISON, WISCONSIN -- It is -35 degrees today in Wisconsin. It's a shame when one of your employees calls in and states that they have a flat tire but still will be in to work when it's fixed. The supervisor states "you have a flat tire? Well you'll have to prove it, take a picture and show it to a supervisor when you come in". What kind of supervisor do they promote that can't trust an employee that's worked there for 3 years? It's not like the employee wasn't coming into work. The employee did the responsible thing and called stating why they would be late.
BAY CITY, MICHIGAN -- Menards is having a sale where you get 17% off everything that you put in a special bag. I purchased an item that would only fit half-way in the bag and they refused to give me the discount. This has happened to me before. Some good did come of it though as all 10 of us at work today chuckled about it all day. Enjoy the $3.00 Menards you must need it worse than I do. Too bad your pettiness will end up costing you hundreds in lost business. Poor customer service is the key cause of a business to self-destruct and Menards is well on the way.
ROCKFORD, ILLINOIS -- Carpet purchases was defective. Menards sent someone from the carpet mill, (Shaw Industries) to inspect the carpet, who said there was nothing wrong with it. The twist was coming out of it in less than three months & dents from tables & chairs do not rebound. Menards never sent a representative from their own company. In my opinion, they do not stand behind their products.
For the most part I enjoy shopping at your store, but really have tired of hearing "Save Big Money at Menards" song being played over and over the P.A. Plus, what up with the "after rebate" gimmick on door buster specials? I mean, why do I have to mail in a copy of a receipt and wait three weeks to get the "sale price."
GLENDALE HEIGHTS, ILLINOIS -- I viewed and purchased a utility shed.. Salesman assured me it had windows as standard. When delivered, no windows. Called them - salesman said his error. Won't give me the shed with windows as ordered, and want to charge me for pickup/return. Also watch their "rebates" - it's for in-store use only, not cash!