Menards - Page 2

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2.0 out of 5, based on 7 ratings and
22 reviews & complaints.

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Posted by on
PRINCETON, INDIANA -- I purchased Tile Redi shower pan from Menards. The problem arose after installation was complete. The pan had spongy spots. My tile installer contacted Tile Redi tech and was told to proceed with tile installation. After tile was installed the grout and tile began to crack and come up. Now, Tile Redi will not claim any responsibility. To make things even worst Menards won't make it right either. Menards has a install complaint form which is a joke. You can't talk to Menards except by mail which makes it very difficult to resolve any dispute you might have. Still waiting for resolution. Menards should have a better policy for defective products.
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Posted by on
I live in Columbus Indiana and I'm remolding my home I went to Menards to buy supplies and my sister and her husband went with me. Thay have a dog she only about three pounds. Shes in a doggie stroller locked in. We were told dogs are not allowed in thr store. We asked why the person sead because we serve food. That's not true thay sell some food that's in bags like chips, candy bars, nuts, coke in cans. Not open food like thay do in a restaurants. In Indiana you can't leave a dog in the car on a hot day. You can go to jail. Needless to say we won't be shopping at Menards anymore. And if you have a dog even in doggie stroller don't shop there thay don't want your money. And they will let you know it. Its OK ill spend my money at home depo in seymore thay love pets. Thank you eunice prather Columbus Indiana
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madconsumer on 09/01/2011:
as someone who suffers from allergies to ALL animals with fur, I agree with the store policy. I would not like to go shoppining and suffer an allergy attack.
spiderman2 on 09/01/2011:
In my state, a store that sells any food, even if it is packaged already, has to follow the same rules and regulations as a restaurnat. The way to solve the problem of not leaving the dog in the car is to leave the dog at home.
BEJ on 09/01/2011:
I do not understand why you are blaming Menards. This sounds like a State code regarding animals in stores where food products are sold. The ONLY exceptions to these rules are for animals that assist the handicapped. You have no cmplaint here.
trmn8r on 09/01/2011:
"In Indiana you can't leave a dog in the car on a hot day. You can go to jail."

This should be the case in every state, if it isn't. I can't think of any store I shop at where I would expect them to let me bring my dog with me. She's 20 pounds and perfectly behaved, but what difference does the weight make?

On a hot day, I leave Fido at home, which I feel is the best place for her.
Anonymous on 09/01/2011:
madconsumer +1014. Excellent review!
At Your Service on 09/01/2011:
I, for one, like the stores which welcome dogs but ask, "Please leave your children tied up outside".
Anonymous on 09/01/2011:
LOL AYS! Agreed!
rszic on 09/02/2011:
Most stores are like this. They don't let dogs in. The dog could still get at the chips and candy bars. If they let your dog in others will be complaining that you are allowed your dog.
momsey on 09/02/2011:
It drives me frickin nuts when I see these little overbred designer mutts being toted around in malls and stores. I don't care if there is food or not in the place. Unless it's Petco, there shouldn't be animals! I applaud Menards.

You should never leave a dog in the car unattended, hot or not. That's why dogs (and cats and other pets) are left in the comfort of their homes.
redmx3racer on 09/02/2011:
A dog is a dog. If you are allowed to bring in a 3lb ankle biter, why can't I bring in my 50lb Australian Shepherd and my 100lb Labradoodle? We love taking our dogs places, shopping is not one of them, unless it is a known pet friendly establishment, which is usually a pet store.
Skye on 09/02/2011:
I work with animals, love them, but firmly believe they do not belong in stores, unless they are service dogs.

Many people suffer from allergies and the last thing they need is to have to worry someone wants to bring in a dog in a pet stroller.

oldisgood on 09/02/2011:
Dogs are not allowed and they didn't make an exception for you. Leave the dog at home!!!!!
I swear, some people thinks rules are made for everyone but them.
Fufu487 on 09/02/2011:
I have to agree with the majority here. Being a small dog owner, along with other pets, I have always understood that my dog does not come with me to the store/bank/gym/mall. Don't bring it in the car. Leave the dog at home, it WILL survive without your presence.
PepperElf on 09/05/2011:
Many stores will not let your dog in unless it's a service animal.

Telling them "I can't leave it in the car" does not mean they are obliged to let the dog in.

In fact, if the health code is why they're barring Precious Pooch, it's not even a company policy but the LAW. Therefore yes it is in their best interest to say "no" to someone who can't leave doggy at home vs getting fined or even losing a restaurant / food service license.

If you can't leave puppy home then it's your responsibility to take him/her to an animal daycare if you're planning to shop in places that can't legally allow pets.
JAX<3 on 04/17/2012:
I work at Orscheln, a farm and home store in Missouri. We sell food products and also allow pets. After two years of working there I have only had one person complain that dogs were allowed into the store. Personally, I think that if the store does not allow pets then they don't allow pets! No need to complain. There are a lot of places you can't take your pets. Call ahead next time you go somewhere you want to bring your dog. This way you can know whether to take it or leave it at home.
bbmonrow on 09/15/2013:
I've been going to Menards for the past 4 yrs and I've carried my 6 pound dog with me in a bag, no one knows I've got her and she is very behaved and as for allergies no one has ever complained,she is a service animal she is my companion as well. For the record there is no sign on the doors about no dogs that I've seen. But if I'm ever told to remove my dog I will take my business else where I'm sure Lowe's would appreciate my business.
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Sell Used as New
Posted by on
Rating: 1/51
ILLINOIS -- THey SOld me a used canopy as NEW and would not rectify the problem! Tey don't care about you as a customer.
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Posted by on
Rating: 1/51
MANHATTAN, KANSAS -- The service I was given, and I tried to file a complaint the reply I received from Ray we will try to improve, if that's the company's policy that's OK there are other hardware stores.
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JISCal2 on 02/22/2012:
What exactly about the service you did (or didn't) receive is your complaint about? If they sent you a letter stating they would try to improve, that is better than being completely ignored. An included apology would have been nice, too.
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Where do I stand.........The new counters at Menards
Posted by on
Congratulations!!!! To whoever designed the new checkout counters at your stores. What a great idea!! If your goal was to alienate customers you've succeeded. Having the check out person stand with their back to you. However it should make it easier for a criminal to put a knife gun or whatever else to the throat of a checkout person. And rob the register. Because chances are they'll never see it coming. It should save a lot of time if a cop is on scene. This will help secure a hostage in the fewest amount of criminal moves. But, that's speculation.....for now anyway. This is clearly the vision of overpaid corporate personal who think they have a better way. Even though they themselves, do not work in a store or behind.....I mean in front of....on the same side as......The wrong side of the counter. But, what do I know. I don't care for it. No one I've talked to likes it. The employee's don't feel safe. But...At least it's completely ignorant. Nice to see you pulled out all the stops and didn't hold back.
Thank you
Paul Suchovsky
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Ytropious on 05/13/2010:
Interesting. I can sort of envision what you mean but I don't know if it's correct. I wonder why they changed it.
Weedwhacked on 05/13/2010:
Are you a marketing design manager or someone looking to assault a Menard's cashier? Otherwise you're just giving a personal opinion on something you don't like.
Venice09 on 05/14/2010:
I have to say, that does sound strange. I wonder what Menards thought the advantage was to the cashiers having their backs to the customers. Why would that work better than the regular way? I'd love to hear their explanation.
Tesla3400 on 05/14/2010:
Are you a marketing design manager or someone looking to assault a Menard's cashier? Otherwise you're just giving a personal opinion on something you don't like.

I am not a marketing expert. Nor am I looking to assault a Menard's cashiers. And it's not just a personal opinion about something I don't like. A cashier voiced her feelings of how unsafe she feels. Because to much of the time the person she is waiting on is just plain not in view. That when she opens her cash drawer, her back is turned to the customer. I also said no one that I have talked to liked it. So I am voicing the opinion of many. And not just my own dislike for this system. As for being a marketing expert. Stop by a kids lemonade stand this summer. And I'll bet the kid is behind his counter (Or card table or what ever) The cash box will be on his side of the table. And I doubt the kid is a marketing expert. But, if you like the system or see a benefit to it. By all means, I would like to hear it. Because as of yet I do not see the practicality of it at all.
Venice09 on 05/14/2010:
Tesla.. all consumers are marketing experts, when you think about it. They are the only ones who truly know what will work and what doesn't stand a chance.
Anonymous on 05/14/2010:
Venice and Tesla is right. If it doesn't work for the customer we stop going to that business. Personally as a customer I don't know why it is but I feel uncomfortable when a cashier turns their back to me.
Tesla3400 on 05/16/2010:
I did E-mail Menard's. But, this is the response I got.

I am very sorry we let you down. We need and appreciate your business. I
appreciate the heads up and we will look into it further.

Best Regards, Ray

-----Original Message-----
From: []
Sent: Thursday, May 13, 2010 3:26 PM
Subject: Website Guest Contact 2010-05-13 15:26:24

I Still don't understand the reason for the change. Or what the advantage if any was. I really would like to hear from someone that knows what the answer is. Can anyone tell me if it is a nationwide change. My local store is in Marinette Wisconsin. Thanks for all the response's so far. Everyone has had some real in site. It's great to hear everyone's opinions. Different points of view is how resolutions are reached afterall.
Barrie on 03/07/2013:
I moved on to another job just before they put these new registers in. A few weeks later I stopped in and got the chance to ask the cashiers how they liked them. Every female cashier said they had been sexually brushed by numerous times by men customers.
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Response to policy on theft
Posted by on
In response to theft policies at Menards. To whom it may concern, the policy on theft is the same as everywhere else you steal something you get caught you pay the consequences sometimes mistakes are made by both parties and should be handled accordingly. I have found several hundred tape measures lying around Menards (still in packaging) which were used by guests to check something, sometimes they are stolen or accidentally taken out of the store. Granted they don't cost very much but if you add all of them up it can run into the thousands of dollars.

Sorry if all accounts of theft are not handled correctly sometimes the person handling it needs trained on how to do this properly without bringing their personal lives or emotions into it.
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goduke on 03/05/2010:
Did I miss someone complaining about being busted for stealing?
Anonymous on 03/05/2010:
I'm looking back on old Menards' complaints and I haven't found any complaints about theft. I stopped looking after complaints that were more than 3 years old. So, I don't know what this would be a response to.
Anonymous on 03/05/2010:
There's this complaint, but it's almost 4 years old. This response is 4 years late... :-)
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How Not To Treat Your Employees
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MADISON, WISCONSIN -- It is -35 degree's today in Wisconsin. It's a shame when one of your employee's calls in and states that they have a flat tire but still will be in to work when it's fixed. The supervisor states "you have a flat tire?" "Well you'll have to prove it, take a picture and show it to a supervisor when you come in". What kind of supervisor do they promote that can't trust an employee that's worked there for 3 years?

It's not like the employee wasn't coming into work. The employee did the responsible thing and called stating why they would be late.
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Anonymous on 01/16/2009:
Are you that employee? If so, you better go let the air out of a tire. Make sure you have a pump close by. lol!

It is ridiculous, but there may be some sort of story telling history with the employee and the guy is getting fed up.
If pictures become a regular request, excuse making could become real real fun!
Anonymous on 01/16/2009:
Hi, C2O. I even wonder if it's possible to change a tire when it's that cold without getting frostbite in the process. I would have to call AAA--if they would even come out.
Anonymous on 01/16/2009:
Hi Diane, and good evening(?) to you. It wouldn't be possible for me. I'm a wimp! lol.
I'd use AAA too. I know they respond quickly in 80 degree weather.
goduke on 01/16/2009:
I'd probably call my HR contact and discuss with them the need to prove I had a flat tire for being late.
Anonymous on 01/16/2009:
Requiring employees to bring in photographic evidence supporting their reason for tardiness will end when the first employee is late because of an unexpected bout of diarrhea.
Anonymous on 01/16/2009:
Ghost...that put an unexpected visual in my head. Ewwww!
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Sick of the Jingle
Posted on
For the most part I enjoy shopping at your store, but really have tired of hearing "Save Big Money at Menards" song being played over and over the P. A. Plus, what up with the "after rebate" gimmick on door buster specials? I mean, why do I have to mail in a copy of a receipt and wait three weeks to get the "sale price."
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JayWags on 11/12/2010:
if you think its annoying when ur there shopping, try working a 10+hr shift. eventually you tune it out
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Didn't get discount
Posted by on
BAY CITY, MICHIGAN -- Menards is having a sale where you get 17% off everything that you put in a special bag. I purchased an item that would only fit half-way in the bag and they refused to give me the discount. This has happened to me before. Some good did come of it though as all 10 of us at work today chuckled about it all day. Enjoy the $3.00 Menards you must need it worse than I do. Too bad your pettiness will end up costing you hundreds in lost business. Poor customer service is the key cause of a business to self-distruct and Menards is well on the way.
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spiderman2 on 02/07/2007:
Usually when stores run a promotion like that the product has to actually fit into the bag. That way they aren't giving discounts on big ticket items. I'm sure that is somewhere in the fine print.
Sparticus on 02/08/2007:
Ha... my wife and I were just talking about these commercials. We couldn't figure out what the big catch was with the 17%... now we know. Thanks.
Demonoid Phenomenon on 02/08/2007:
"This has happened to me before." Okay. So you knew the deal but figured it was worth a shot again, got called on it, and now you're whining. Priceless. If the merchandise is hanging halfway out of the bag, then it DOES NOT FIT. Why is that such a hard concept?
BrianF on 02/08/2007:
Response from original poster: OK folks use some common sense. In a case like this it's not sensible to be petty about if the item is ALL the way in the bag. Wouldn't it be good customer service to give the discount if it's close?? That is my point. My first experience was years ago when I bought a small item that would have easily fit in the bag. It's just that I set it on the checkout counter NEXT TO the bag and they refused the discount. It's just common sense!!
Hugh_Jorgen on 02/08/2007:
Speaking of common sense, what is "close" to fitting in the bag? Exceeds the bag by 6"? Then we should go ahead and give the discount to the guy that overfilled the bag by 8", because that's only another couple of inches, right? Where does it end? That's why they clearly defined the promotion and made the measurement easy for (most) people to understand.
heaven17 on 02/08/2007:
"In a case like this it's not sensible to be petty about if the item is ALL the way in the bag." Excellent point! Now apply that exact same reasoning to YOURSELF and we got a winner.
Timboss on 02/08/2007:
Only give a discount on the part that is in the bag. I'm so smart. LOL
Skye on 02/08/2007:
So what was the item you tried to get in the bag??
heaven17 on 02/08/2007:
"My first experience was years ago when I bought a small item that would have easily fit in the bag. It's just that I set it on the checkout counter NEXT TO the bag and they refused the discount. It's just common sense!!" You seem to defy your own reasoning. If it did indeed fit into the bag, why wasn't it in there?
Skye on 02/08/2007:
OP< what is this mystery item that didn't fit????
heaven17 on 02/08/2007:
Skye, you crack me up. And I'm wondering the same dang thing!
bill on 02/08/2007:
"Wouldn't it be good customer service to give the discount if it's close??" But in your original post you said it "only fit half-way in the bag". Half way is not close.
BrianF on 02/08/2007:
I give up!! You people have no common sense. FYI The item was a drain auger that probably would have gone all the way in the bag if I really tried. I does say on the bag that the item can stick out an equal amount as what is in the bag. I just cannot believe such pettiness. You people just keep letting these businesses walk all over you. That's how they stay in business!! Regarding the original purchase from years ago (same situation) it was a thermostat that would have easily fit into their precious little bag if I had taken the time to put it in there. I really didn't think that they would be that picky. I only shop there when I need something quickly, otherwise I drive past there and go to Home Depot where they don't do these silly, idiotic thinks and they treat customers with respect and not little machines that they can rip-off.
Anonymous on 02/08/2007:
What part of everything that you put in a special bag don't you understand. I am sure they are glad that you will not be returning to their store. They probably have more reasonable customers that don't make trouble. You think the people you work with are chuckling about it, but they are probably laughing at you, for making a big deal over $3. I would not consider this a good thing.
BrianF on 02/08/2007:
It is not a matter of the $3 it is a matter of principle. The bag does state that an item can stick out of the bag an equal amount as what is in the bag (They probably would use a tape measure to make sure nobody gets anything from them. This $17 drain auger easily fits in this specification. You people just don't get it. NO common sense. You just keep going back to these stores and let them rip you off time after time. If you like getting ripped off why are you on this website??
Anonymous on 02/08/2007:
BrianF - You are the one that has no common sense, you are the one that expect people to make special rules for rules. Look out Mernard's King Brian is coming towards a store near you. Get your crown ready. You are the one that is ripping them off, by expecting them to bend the rules for you and your "royal" family.
BrianF on 02/09/2007:
OK here we go again--What special rules? It states on the bag "We will allow products up to twice the height of the bag to qualify for discount as long as they fit inside the bag." (yes I still have the bag, maybe I will frame it). I did try again to put the product in the bag and it did fit ALL the way in. EXCUUUUUUSE ME for not standing in the store making sure that I shoved the product ALL THE WAY in the precious bag!!!! I picture all of the customers standing in the checkout lines making sure every item is stuffed all the way down in the bag. PICKY PICKY PICKY!! So all of you pro-Menards butt kissers who have commented on this post just keep shopping at Menards and playing by their silly, picky rules. You deserve each other. The rest of you who have common sense, I will see you at Home Depot. Another thought- seeing as Menard's has so many bags to waste maybe they could get together with Aldi's Food Store where you can't have a bag-but that's a whole different topic.
heaven17 on 02/09/2007:
Before reading this complaint I'd never heard of Menard's, so I'm hardly a Menard's lackey (much less a butt kisser). Couldn't care less. But I can admit when I'm wrong! I went to their website and it does indeed say twice the height of the bag. Normally I check out this kind of thing before commenting just so I know what's what, but the one time I don't? Bites me in the @$$. So, BrianF, sorry; you were clearly entitled. Now if you'll excuse me, I'm going to try to get through this lovely rainy Friday without falling asleep at work.
Skye on 02/09/2007:
Brian, I will gladly send you the 3 bucks, so you can stop insulting the good people that come here and offer advice. NO COMMON SENSE?? Give me a break. I also never heard of Menards before this complaint.
bill on 02/09/2007:
We don't have a Mernards in our area so I know nothing about them. It would have been helpful if you had mentioned in your original copmplaint that items that fit half way in the bag qualify for the discount.
Anonymous on 02/09/2007:
Don't worry about Brian skye, all his complaints are about a misunderstanding, he did not read the terms then he expects things to go his way because he did not understand them or read carefully.
rhondam718732 on 02/09/2007:
Brian, actually the bag literally says that you get the discount on any item that fits IN the bag even if it is normally twice the length/height. BUT, it MUST fit in the bag with nothing hanging out I.e. 10 foot of plastic tubing can be coiled to fit well inside of the bag. It's explained right on their webite when you zoom in on the paper bag promo. Regardless, your point is well taken. But cashiers have to follow rules since they are hired to do so. If each one starts "beinding" the rules then they aren't really following them. If the item could have been made to fit then it's a shame the cashier or you at the time couldn't have done so and this whole drama would not have ensued.
BrianF on 02/09/2007:
I wasn't aware of the specification on the bag either when I started my rant. Now that I am aware of it it reenforces my case. I thought that Menard's was a nationwide retailer. For those of you who are not familar with them they are a large home improvment warehouse/store very similar to a Home Depot or Lowe's.
Anonymous on 02/10/2007:
That's the whole problem Brian, in most of your letters, you are not aware of the specification's then you expect them to change the rules for you because you were not aware of the specification's.
heaven17 on 02/12/2007:
Wait. You didn't even KNOW the specifics of this promotion when you started ranting and raving? And they're printed right on the frickin' bag?! I take back my apology. Even if you were technically in the right, you do decent customers a great disservice by running on ignorance. Common sense indeed.
BrianF on 02/12/2007:
Yeah right I'm going to stand in the checkout lane and read all the fine print on the bag. I am not responding to any more posts. You people come to a consumer awareness website and side with a nit-picky company. I just don't understand it!! You people just keep shopping at non-customer friendly stores-you deserve each other!! Menard's has yet to respond to my email. There's another indication of their lack of customer service or concern.
Anonymous on 02/13/2007:
BrianF- Like I told you you don't read the policy and expect them to cave in to you. They are not going to respond to your email because they probably thought it was made by some eight year old that did not bother to read the rule and understand them.
lindseyup67 on 01/04/2008:
Brian.....obviously your cashier was a "by the book" type! Personally, I give my customers just about everything for the discount during this sale! This sale is so irritating/aggravating for us it is just makes our lives easier to give the customer the discount and send them on their way! And it is also much easier if you DO NOT put all the items in the bag. This makes more work for us taking this crap out of the bag. I had a gallon of piant drop on my foot a few years ago cuz a custy insisted on loading 4 gallons into these cheaply made bags. Sorry Bri......u just had a stickler for a cashier is all..............
Menards Guy on 05/11/2008:
Brian, Your situation is not unique. I agree that the store should not be overly critical of the bag sale. The company has told staff to make sure the guest has fun with the sale but the rules are simple and should be enforced. One bag per visit and the items need to fit at least half way in the bag. Not valid on special orders or pre-paids.
You didn't mention if you talked to a manager or supervisor on duty. The cashiers are not allowed to make pricing decisions, do not take this personally. So did the items fit at least half way into the bag, or were you trying to stretch the rules for your own personal gain and place the blame on the nearest big box store?
Menards Guy
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Posted by on
ROCKFORD, ILLINOIS -- Carpet purchases was defective. Menards sent someone from the carpet mill, (Shaw Industries) to inspect the carpet, who said there was nothing wrong with it. The twist was coming out of it in less than three months & dents from tables & chairs do not rebound. Menards never sent a representative from their own company. In my opinion, they do not stand behind there products.
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MRM on 01/01/2007:
Menards are here on earth to ripoff consumers. Period.
Anonymous on 01/01/2007:
What type and brand of carpet did you purchase?
Noneill on 01/01/2007:
Hit the caps key pleeeese.
Anonymous on 01/02/2007:
If emotion is, ultimately, a reaction to a situation in the environment, it can be assumed to be a "measure" relative to that situation, and what is communicated is precisely that measure. But a measure of what?
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