Fraudulent Company Strikes Again
I purchased a Lea Bunk bed from Mercantila one month and about five days ago and paid over $1200 for this bed, listed as Lea Industries Deer Run Bunk Bed my order number. The company advertised that the ... read full review
SAN FRANCISCO, CALIFORNIA -- I ordered a trampoline from this company. They assured me that they would specify that it COULD NOT be delivered without a person present. The trampoline was for Christmas. IT was delivered to my driveway with no one present and was seen first thing by my children with the word TRAMPOLINE all over the boxes. I have called to talk to a manager and while the voicemail states a return phone call within 24 hours, I have yet to receive a phone call.2 Replies - Latest reply on 12/11/2010Add reply
SAN FRANCISCO, CALIFORNIA -- I went into my decision to purchase from this company with a great deal of trepidation and low expectations due to all the negative reviews I had read(on many sites). They definitely had the best price ... read full review1 Replies - Latest reply on 10/24/2010
DEERFIELD, ILLINOIS -- Merchantila Inc. are criminals. They advertise on Amazon a dining table + 4 chairs + 1 bench as a set. I bought it. They shipped only the table. I called them. They said there is no word about any chairs. ... read full review3 Replies - Latest reply on 11/01/2012
After nearly 4 months of trying to get the curio cabinet I ordered and paid for, I have finally requested a refund. I have had absolutely zero communication since demanding the refund. Got some lip service and promises prior to this, but nothing since. This company can't deliver and does not want to deal with problems. Avoid them at all cost. You can get same product at same price locally and actually have the item you pay for.Add reply
Mercantila aka Zoostores is horrible!!!!
SAN FRANCISCO, CALIFORNIA -- This is the worst place I have ever dealt with for online purchases. They have good prices and so that lures you to buy from them. I guess if you get your product without damage then the review may be ... read full review
There Is No 110% Price Guarantee
NEW YORK, NEW YORK -- After I read their 110% price protection policy, I called them up to do the price match. I saw the same table selling in a different store for 199$. Mercantila is selling it for $887. The representative ... read full review3 Replies - Latest reply on 05/21/2012
5 months to deliver with multiple order delay messages to boot!!! DO NOT DEAL WITH THIS COMPANY UNLESS YOU HAVE A YEAR OR SO TO WAIT!!! What is with American companies???? This is the second time in 2 months that I have been screwed around by America. I shall be VERY wary from now on when ordering from America!! No wonder you guys are going broke...try some customer service and stop being so damn greedy and maybe people may put a little trust in your country!!!3 Replies - Latest reply on 02/01/2012Add reply
I would not buy any furniture from this site. The picture and explanation of the armoire that I ordered did not accurately reflect the product. It was very poor workmanship and broke when transporting it into the house. The delivery was also done incorrectly. They sent it Fed Ex and we had to pick it up instead of it being delivered to our home. 1 Replies - Latest reply on 09/22/2010Add reply
I have worked for this company and know for a fact that they LIE to everyone that calls to order. The leaving of the warehouse times are completely "A LIE" If it says your item will leave out of the warehouse in 1 to 2 business days is a "LIE" you will either get your product in 6 to 8 weeks or "NEVER".
Meanwhile your money is sitting in there account collecting interest. And it will take at least a month if not longer to get back to your account. I'm telling you this company is the worst company I have ever worked for. Just complete LIES to each and every customer who places an order..! My suggestion is to order straight from the manufacturer not a company that LIES to the consumers about having warehouses that there products ship out of. They have one warehouse not 200..! And they order the items from the manufacturer they don't have them in stock!If you value your money and don't want to hand it over to crooks, do not order EVER from this company...!
I ordered a product shown on their site as "in stock, ready to ship" As soon as a completed the order and they billed my credit card for $950, I received an email saying the item was back-ordered 12 weeks. I promptly cancelled, all within minutes of my order, and all within the allowed company policy. I have been waiting 4 weeks for my refund and despite 6 phone calls, and 6 emails, I have nothing but empty promises and lame excuses.
NO one in a position to actually refund the money will return my phone call -- just a hapless email with an apology saying they will refund my money at some point.
DO NOT ORDER FROM THIS COMPANY
Hope this help someone,
March 2009 I ordered a curio cabinet after doing an online search. CuriocabinetStore.com is a sub-site for Mercantila, a quick search for complaints on the sub-site came up ... read full review1 Replies - Latest reply on 07/21/2009
I ordered a loft bed ($1400) that was suppose to ship out within 3-7 days and included free shipping with in-home set-up. I waited 6 weeks and the bed finally arrived today; however, I was told there was no in-home set-up. During the course of this entire mess I called customer service 5 times but was never given any answers with regards to my order. I was told they had no way to track my order - even though they were somehow able to take my money!! Customer service reps will NEVER put you through to a supervisor (she is always in a meeting) or cooperate manager (he has no voice mail or email that allows him to receive messages!!?).
I have filed a complaint with the BBB but please do yourself a favor and do not order from this company.
CALIFORNIA -- Mercantila is indeed a Shell company. They distribute product for a variety of companies. Unfortunately, the companies they distribute for, apparently don't know their record of unprofessional, poor and deceptive business practices.
1 Replies - Latest reply on 04/02/2008Add reply
My experience: Product sent to wrong address. Unable to deliver in a timely fashion. Attitude on the phone. Constantly passing responsibility to next level, with no follow-through. No replies to phone or e-mails. No credit to credit card.
Deliberately make me go through my credit card company to get credit on a cancelled order.
2040 N. ALLIANCE AVE, MISSOURI -- About 6 months ago i ordered a rowing machine which arrived with numerous parts damaged in transit. But the most serious problem with the product was the wheels on the seat attached to the rowing machine. After only a few weeks of
2 Replies - Latest reply on 07/06/2007Add reply
use the wheels split and fell apart, apparently from inferior rubber used on the wheels.
It took about 3 months for them to send out a replacement but, even after i repeatedly insisted that they ensure the wheels had been upgraded or re-manufactured, the replacement seat encountered exactly the same problem. Again after only a few weeks of use.
It seems that a major factor in the problem is that is is yet another product being made in China - brand name Stamina - with no quality control or oversight.
I have found the staff manning the phones to be rude, indifferent and prone to obfuscation regarding the product. I would advise consumers not to purchase the inferior equipment being sold by this company or any other equipment promoted by them.