THE WOODLANDS, TEXAS -- I am the owner of a computer repair shop in Veneta, Oregon. A little over a month ago, a representative of this company came into my office and promised me a positive experience with this company in helping me to process credit cards in my shop. Since that time, I have had nothing but headaches, and unanswered questions. I was told that I would only be charged around $50 per month, and I would be told ahead of time, what date I would be charged, so that I knew to have the funds available. That failed to happen. I was hit with charges right away into my account, resulting in several overdraft and insufficient funds fees.
I made only one transaction into the account, using the machine, which funds I never got to use, because it was never available because of all the charges made by the processor, and all the subsequent overdraft fees that were generated as a result of these charges. Then the account continued to be hit by further charges that were unexplained to me. The representative refunded me $100 in cash out of his pocket to offset this issue, but that did not even come close to reversing the large negative balance, nor put it into the positive close to $200 where it should have been.
I have called and left messages with this guy, and most of the other companies involved with this company that I no longer wish to try to work with any of these institutions in order to process credit cards. As of yet, no one has returned any of my calls. I want this policy canceled and I feel that they have breached the contract, not me. On top of everything else, our account was just hit again today for the ridiculous amount of $667.15, putting us into the negative $404, before further overdraft charges and insufficient funds fees! This is after receiving a letter that they are going to charge me $769.25 with absolutely no explanation as to why I am being charged!
So far I have gotten bills from 4 different companies associated with this stupid credit card machine! What the **! Lease Finance Group LLC, First American Payment Systems, Woodforest National Bank, & Merchants Choice Payment Solutions! I keep seeing things in the paperwork that also says TransTech, plus the representative had his own company name that I can't even remember now. We have gone to our bank, and challenged all of the charges and instructed them not to allow any more charges to go through.
Please tell me how to return the equipment and end this nightmare. If someone does not make this right, I am going to contact the Better Business Bureau, and any other authoritative agencies that I can find, as well as take legal action.
VALENCIA, CALIFORNIA -- I have made three separate attempts to resolved this issue. I can't remember ever using the card, nor do I even know where the card is. I have contacted you and requested that you send me an account of all transactions since I started a credit line with you. I first contacted you in June of 2001 and I haven't received any information from you and I also stated that the fees were an exorbinate amount and we needed to resolve that matter too.
I remember receiving a credit, I believe, for the amount of $300. My credit account is close to $900 -- there about. This is quite upsetting because I have over $500 or more in fees. According to law, as long as this is dispute, I am not supposed to be charged until this matter is resolved. You are charging me and you have been reporting it to the credit agencies which in turn has ruined my credit. I tried to get a loan for a used car and was turned down on every attempt. One of the reasons is you reporting me to the agencies when, according to law, this is not supposed to happen.
To help keep me as a potential future customer, I would like the following: I want this matter to be resolved fairly. I would like the fees that I have been charged especially since June of 2001 when I should not have been charged at all wiped clean. Secondly, I would like to have a fair treatment of the fees that are so excessive to be eradicated. I know that I am not the only person to have been treated like this, but I would like to be treated fairly. At the very least I would like a response from your company regarding this incident. Thank you for your time.