LINCOLNWOOD, ILLINOIS -- We worked with a Distributor of Merillat Cabinets and we really liked what we saw in the showroom. We were also extremely impressed with their delivery. After we had a few of the cabinets installed in our newly renovated kitchen, there were some imperfections, and those cabinet fronts were replaced. I assume our contractor and the contractor worked out all the details.
This last November I noticed a layer of the cabinet on the side showing tremendous wear. This was 18 months after our renovation was completed. When I contacted the distributor, and I told her I would like someone to come out and look at it, she said no they do not do this. So, after you spend thousands of dollars on new cabinets, you are history to them. It has taken since last November for our contractor and the manufacturer to determine who will pay for the replacement. It appears our contractor will.
I looked online, and apparently Merillat has a 25 year warranty on cabinets purchased after 1/5/09. Again, we are out of luck. I have told everyone I know who is considering remodeling their kitchen about our experience with Merillat.
PANAMA CITY BEACH, FLORIDA -- I hope no one on this blog bought Merillat Cabinets. I have a vacation rental on the Gulf of Mexico... It's humid there, but certainly not to the point of causing cabinets to fall apart. I rent this unit. Yesterday, when my guests arrived, the first thing that greeted them was a kitchen in ruins. The upper (wall) cabinets had fallen, broken dishes everywhere and the backboard of the cabinetry was still mounted to the wall. This tells me they must have been installed well, just not manufactured well... probably stapled together.
I had them installed by a professional with a reputable company about 8 or 9 yrs ago. They still looked beautiful and were easy to keep clean because of the special finish that company gave them, but what does it matter? Now I've got to cancel reservations, go shopping for more cabinets (at higher prices), go through a bunch of troublesome tasks all from 80 miles away.
It's worse than starting over. Today I shared this with my nephew and coincidentally, the same thing happened to his neighbor about a year ago. They were also Merillat cabinets. Very strange... Hmm... If it's that easy to find someone to whom this has happened, wonder how many other victims out there one might find by doing some research. The neighbors tried to deal with Merillat about their liability, but to no avail...