BANNING, CALIFORNIA -- In the beginning, we've set up for Merry Maids to come every Wednesday morning. However, they can't commit to what time they're going to be here so they can be here anywhere from 9:00 until 12:30. Right now, I'm suffering with pneumonia, just got out of the hospital and they came real early yesterday. And I was tired so I stayed in my boxer shorts and my tank top (it is decent) and cleaned up after they left.
However, they're very good. I hired them because I have three herniated discs, arthritis all the way up to my neck and it's very difficult for me to bend over and clean under and around the toilet. And I like my toilets and my shower to be really clean. So I need them to do the big stuff since the doctors don't want me to pick up anything over 10 pounds because that will make things worse for me. But the others, I can do myself.
Before they started coming in, I tried all kinds of people, even got to the point of trying all these other women, some of them would just give it a quick sweep and they're out of here. I could do that. But the one that worked for me was Merry Maids. I went through about four women before Pastora came to me. She was wonderful and would never get involved in the conversation when my husband and I were seriously talking.
Elizabeth and Lianna were also excellent. They're very empathetic to my situation and have been here for months seeing me go through these different phases. Elizabeth even told me to be strong because I am a survivor. She's become a very good friend of mine and she's very strict with the crew because I am fanatical about keeping my kitchen and bathroom super clean. She's a perfectionist because she would get with a toothbrush at the base of the toilet every week.
She told me one time that I didn't need Merry Maids every week since I live by myself with my cat. She told me I could go every two weeks but I said no because I need them to do the rooms, dust, mop the kitchen and bathroom floors and do the vacuuming.
I also have a very close relationship with Anna. I'd gotten very attached to her and I would call her to ask if I'm the first or second or third house on Wednesday. That way, at least I know I'm anticipating their company and I'm not going to be taking a nap. And my cat alerts me when anybody comes in my driveway so I'll know it's the girls.
While I was in the hospital, Merry Maids was also very good. One time, this girl gets all in a panic because I was choking and throwing up and it was green. But the doctors wanted to see how this latest antibiotic drip system worked and needed to know how much I went so I told her not to flush the toilet but that she could go in the bathroom and clean.
And when I called to have Merry Maids scheduled in these last weeks – because I totally forgot and I was going through my own hell with these symptoms - I was waiting for a call from my brothers then I stepped out for a minute and here they were, leaving, when I got home. They waved to me, I waved to them and they kept on going because they're on a very strict schedule and I know that.
But I am very pleased with Elizabeth and it was a great surprise to see her yesterday since I hadn't seen her for a couple of weeks. It turned out her husband had had a car accident and she needed to take care of him, but by the same token, there was no income coming in and she's got teenage boys. So I gave her an extra $20 and told her to use it to order El Pollo Loco and get something made for the children.
I will try to get Merry Maids clients since they helped me in keeping the bedrooms of my three boys clean after my husband died in a car accident. In fact, I was trying to get my neighbor to sign up, too.
EVANSVILLE, INDIANA -- I moved to Evansville a few years ago and bought a new little house. I wanted someone to clean so I checked into Merry Maids and they did a good job. The first young girl was fantastic. We went through the situation where I had different girls coming. I then made a request to have one cleaning lady that I knew and felt free to leave the house with. I now have someone that comes all the time.
Most of the time, scheduling and rescheduling the service works out really well. I haven't had to change the service very often because by having the girl that I know, if I have to be gone or anything, she has a key to the house and comes in and does it. But when I have had to change, I never had any problem. The reps worked very well with that, but we mostly stayed with the main schedule that we set up with. I've been very pleased with their service. I feel that everything has been done really well.
My cleaning lady is a sweet gal and does a nice job. The only thing is that the most recent time, she came at 8:30 and I had to leave at 9:00. By the time I left after our conversation, she was just cleaning her first room. I got back at 11:30 thinking she might still be here but she wasn't. I figured out what it would cost me per hour and it was almost $60, and I thought I need to talk with them and find out what the situation is because I'm not usually here when she finishes. I just wanted to be sure that it was a normal timespan. Other than that, I'm happy with them. In fact, I have recommended them to one of my best friends and she uses them.
BROOKFIELD, WISCONSIN -- I had a cleaning last week done by Merry Maids which is normally scheduled. It was done by my favorite cleaning person, Angela, and I was happy with it. They do a very nice job. I'm a clean person to begin with and I keep my place clean, so generally it's a good top cleaning. However, there have been a couple of times where I felt things weren't quite the way I wanted. I call and let them know and they generally take care of it right away, and that drives my confidence in their service. I've had them for many years now and overall, I've been really satisfied.
MURFREESBORO, TENNESSEE -- We've had our Merry Maids person for about a year steady and she's very professional. We get a notice when she is going to arrive the day before so we can plan around that. She goes the extra mile and gets here on time. She's also always very courteous and good with our dog. She works the full time of her appointed visit and always it's a good experience. Occasionally, there are instances when one thing that we expected to get cleaned didn't get cleaned but when we call it to her attention, the next time, it gets cleaned. If there are any extras, she writes them down in a notebook to keep track of things that are sort of peculiar to this particular house.
We usually have our service on the second and fourth Friday of the month. Sometimes holidays interfere with that and we work around that with Merry Maids. Overall, my experience has been very positive and for the quality and the amount of service we get, the amount that we're paying for is perfectly reasonable.
HOUSTON, TEXAS -- Merry Maids have been easy to work with, they do a great job in everything and I'm very happy to have them working in my house. They come once every two weeks on Fridays and I don't have to do anything except remember to write a check and leave it out for them when they come back.
The reps have been very pleasant and accommodating of our schedule requests. They always call me in advance when a cleaning day falls on a holiday, and when there's an issue that they need to have addressed, they make sure to make contact and make arrangements. I've been home when the people have come to do cleaning and I'd exchange pleasantries. I have a problematic area of my shower with some mold on some grout that seems to present a challenge for them but they've been making progress on it.
RISING SUN, MARYLAND -- We have Merry Maids coming for about a year and a half now every two weeks. They do a good job and it's been very positive so far. They're a professional and courteous cleaning staff. They've been very responsive to questions and things that I had concerns about. On the few occasions when we did have a concern, they addressed it completely to our satisfaction on the next visit. So things that I noticed that weren't getting paid attention to got paid extra attention to thereafter.
Also, they were always very flexible when it comes to scheduling the service. We usually get cleaned on Mondays and a lot of holidays fall on Mondays. So when Labor Day or Memorial Day would be on a Monday they would reschedule around what worked for me. And I was very happy with the quality of the cleaning. It always seems to smell fresher and the surfaces in the bathrooms and the kitchen especially are cleaned to my satisfaction.
REDDING, CALIFORNIA -- Merry Maids is doing so wonderful and I want to thank them. Initially, they had me down for the wrong day of the week and I called and said, “Oh, no. That's my busy day.” So, they switched it really quickly. The cleaning people they send are very friendly and they get along with my dog, which is very important. They humor him. He's a very pushy dog. He has to be right in there in the middle of everything. They give him treats and all these good things. They came on Monday and I enjoyed it. They were very efficient and did exactly what they were called to do.
They do a good job, but they could do a little bit better job on my floors. My dog tracks in mud and it gets down into the grooves. My floors don't have a slick finish, they have kind of a wood finish. They're veneer, but they have a bit of a grain to them and the mud gets down in there. It's really hard to get the clay on my dog's foot from he runs around out in the yard no matter what the weather is. We've tried to cut down on the mud, but with it being so wet, it comes in still. From the surface, the floor looks okay, but when the sunlight or some light gets on there, one can see off to the side that there's dirt down under that nice, pretty shine they leave.
PUEBLO, COLORADO -- Scheduling with Merry Maids is super easy and they were very flexible. It didn't work at the start ‘cause they couldn't have anyone available that wanted to do the cleaning. But the day the cleaners were supposed to come, they came on time and cleaned the house in a good amount of time.
The cleanliness after the service was a little above-average. One of the dirtiest blinds wasn't cleaned up and some of the door jambs and frames weren't cleaned up very well. But the fridge and the stove looked nice and they had done them as extra but for the most part, it looked well-cleaned and smelled nice, too.
It was also strange because cleaning up the fans would get dust and dirt on the floor so I thought they'd vacuum it last. But they had vacuumed first so I asked them if they could come back and vacuum a couple of spots which they had no problem doing. The reps are also very nice and helpful. At the end, they asked me to take a look through and see if I needed any help done.
COCOA BEACH, FLORIDA -- I have a 1900 square foot condo with three bedrooms and bathrooms. There's usually not a whole lot to clean unless, I've had somebody to stay. I have a collage that hangs in my entryway and I kept telling Merry Maids before over and over again to please put it in their book that the cleaners are not to touch that because it's made out of glass and it's like a mirror, that if they want to clean around it, it's fine. But please, to just be very careful what they do. The ones that came before kept trying to clean it but they knock the fishes off the wall so I end up having to put them back on. But now, I had two young girls come and they didn't knock the fish over and they did a fantastic job cleaning.
LENEXA, KANSAS -- We've been with Merry Maids for so many years and all the cleaning girls have been absolutely fantastic. If some accident happens, the girls are right on it. There was one time when a little plate got broken. They admitted it and it got taken care of. I look forward to them coming in. We have a routine service with them, and they are here on Mondays after every two weeks. Sometimes we alternate upstairs or downstairs and sometimes it's upstairs and downstairs, and they're very flexible. Also, we had to reschedule once or twice because something happened in the house, and there's never any kind of problem.
I leave the girls alone most of the time, unless I'm walking through the room or if they'll ask me a question. They're on it right away. One of the girls got sick. It was so hard to her and I worried about her. I'm so glad she's back. These women really do an outstanding job. I have spent 26 years in the Navy and I know how people work and I watch them. These girls are right up on that. They're neat and happy, and they are so fast, it mind-boggles me. The house is spotless.