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Merry Maids

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4.8 out of 5, based on 102 ratings and
102 reviews & complaints.
(844) 826-3557
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Rating: 5/51

MECHANICSBURG, PENNSYLVANIA -- Merry Maids do a thorough and excellent job. They remember the special things I mention to them and the different products I want them to use. They come in every other week. It tends to be by room so I don't know what and they leave me a card to say maybe it's the bathrooms or something. They really go do some extra things that they don't do every time which gets the house well-cleaned. I try to do it all myself but I can keep cleaning stuff in the room but if I don't get in the little corners, after a while it fills up. It's nice that they do that.

All the ladies that come here are very young and we interact all the time. They're professional but really friendly. We chat when they get here and they're very personable and very comfortable in asking me if I want them to do something.

And being alone, I'm sometimes not here. In fact, there can be times that I might not see them for six weeks because on that Thursday I'm not in the house. But they know where I have a key and let themselves in and I fully trust them. In all the time I've been doing this, I've never had a staple or something missing. I have a tendency in that stuff I'm gonna get rid of that's not too big and bulky I just set on my dining room table until the pile gets kind of obscene and then I go stick it in a bag and get rid of it. I've always told any of the gals that work here that if they want what I have on the dining table that's going to be donated in some place, it's theirs.

Not too long after I started this service, after my wife died, there was a lamp that my wife spent a good deal of time with and they broke it. They were so apologetic and the company did great in finding a replacement. They worked with me on it but it turned out we couldn't find the lamp in that particular color because it was peach ceramic. It either had to match fully or it wasn't going to fit in place. We finally agreed and I went out and found a crystal kind of looking lamp. And it turned out to be cheaper than what they had planned on for the other lamp. I got that and they reimbursed me.

I also mentioned to them that I'd like to try to keep the same people. That way, if I tell them to use a particular product, I just tell them where it is in what cupboard and they'll use it. But the surprising part about it for me is that when they switch to different people, somehow they're doing a good job of passing that data along. That's important because otherwise I've got to retrain everybody that walks in the door. But I know Merry Maids have a fairly high turnover.

So far, I've had a positive experience with Merry Maids. I've gotten a lot of flyers to get other outfits but I throw them away. I could save a buck or two if I went with those or some introductory deal but I don't want a "pig in a poke" just when I got something I know works well.

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Rating: 4/51

EVANSVILLE, INDIANA -- I moved to Evansville a few years ago and bought a new little house. I wanted someone to clean so I checked into Merry Maids and they did a good job. The first young girl was fantastic. We went through the situation where I had different girls coming. I then made a request to have one cleaning lady that I knew and felt free to leave the house with. I now have someone that comes all the time.

Most of the time, scheduling and rescheduling the service works out really well. I haven't had to change the service very often because by having the girl that I know, if I have to be gone or anything, she has a key to the house and comes in and does it. But when I have had to change, I never had any problem. The reps worked very well with that, but we mostly stayed with the main schedule that we set up with. I've been very pleased with their service. I feel that everything has been done really well.

My cleaning lady is a sweet gal and does a nice job. The only thing is that the most recent time, she came at 8:30 and I had to leave at 9:00. By the time I left after our conversation, she was just cleaning her first room. I got back at 11:30 thinking she might still be here but she wasn't. I figured out what it would cost me per hour and it was almost $60, and I thought I need to talk with them and find out what the situation is because I'm not usually here when she finishes. I just wanted to be sure that it was a normal timespan. Other than that, I'm happy with them. In fact, I have recommended them to one of my best friends and she uses them.

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Rating: 5/51

BROOKFIELD, WISCONSIN -- Scheduling service with Merry Maids was just a one-time thing and then I get my year's calendar on when they're coming. We signed up for the initial cleaning right before Christmas. Then we're doing twice a month after that. A girl, whom we knew from a church bowling league, came over last Monday. We had some heavy, slippery snow and she was still here nice and early. She came in, worked hard and did a nice job. She was really nice and we felt comfortable with her since we knew her.

I called a couple of times to find out when they were going to be around. When they come in, I introduce them to the dogs and find out their name if I haven't met them yet. Then I usually just take off and run errands and come back a couple of hours later and everything looks and smells good. They clean all the big and time-consuming stuff that is hard for me to do with having two young kids right now. They bring all their own stuff and clean up after themselves, too. We're very satisfied. I wouldn't have a problem recommending them.

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Rating: 5/51

BROOKFIELD, WISCONSIN -- I had a cleaning last week done by Merry Maids which is normally scheduled. It was done by my favorite cleaning person, Angela, and I was happy with it. They do a very nice job. I'm a clean person to begin with and I keep my place clean, so generally it's a good top cleaning. However, there have been a couple of times where I felt things weren't quite the way I wanted. I call and let them know and they generally take care of it right away, and that drives my confidence in their service. I've had them for many years now and overall, I've been really satisfied.

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Rating: 5/51

MURFREESBORO, TENNESSEE -- We've had our Merry Maids person for about a year steady and she's very professional. We get a notice when she is going to arrive the day before so we can plan around that. She goes the extra mile and gets here on time. She's also always very courteous and good with our dog. She works the full time of her appointed visit and always it's a good experience. Occasionally, there are instances when one thing that we expected to get cleaned didn't get cleaned but when we call it to her attention, the next time, it gets cleaned. If there are any extras, she writes them down in a notebook to keep track of things that are sort of peculiar to this particular house.

We usually have our service on the second and fourth Friday of the month. Sometimes holidays interfere with that and we work around that with Merry Maids. Overall, my experience has been very positive and for the quality and the amount of service we get, the amount that we're paying for is perfectly reasonable.

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Rating: 5/51

HOUSTON, TEXAS -- Merry Maids have been easy to work with, they do a great job in everything and I'm very happy to have them working in my house. They come once every two weeks on Fridays and I don't have to do anything except remember to write a check and leave it out for them when they come back.

The reps have been very pleasant and accommodating of our schedule requests. They always call me in advance when a cleaning day falls on a holiday, and when there's an issue that they need to have addressed, they make sure to make contact and make arrangements. I've been home when the people have come to do cleaning and I'd exchange pleasantries. I have a problematic area of my shower with some mold on some grout that seems to present a challenge for them but they've been making progress on it.

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Rating: 5/51

RISING SUN, MARYLAND -- We have Merry Maids coming for about a year and a half now every two weeks. They do a good job and it's been very positive so far. They're a professional and courteous cleaning staff. They've been very responsive to questions and things that I had concerns about. On the few occasions when we did have a concern, they addressed it completely to our satisfaction on the next visit. So things that I noticed that weren't getting paid attention to got paid extra attention to thereafter.

Also, they were always very flexible when it comes to scheduling the service. We usually get cleaned on Mondays and a lot of holidays fall on Mondays. So when Labor Day or Memorial Day would be on a Monday they would reschedule around what worked for me. And I was very happy with the quality of the cleaning. It always seems to smell fresher and the surfaces in the bathrooms and the kitchen especially are cleaned to my satisfaction.

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Rating: 5/51

REDDING, CALIFORNIA -- Merry Maids is doing so wonderful and I want to thank them. Initially, they had me down for the wrong day of the week and I called and said, “Oh, no. That's my busy day.” So, they switched it really quickly. The cleaning people they send are very friendly and they get along with my dog, which is very important. They humor him. He's a very pushy dog. He has to be right in there in the middle of everything. They give him treats and all these good things. They came on Monday and I enjoyed it. They were very efficient and did exactly what they were called to do.

They do a good job, but they could do a little bit better job on my floors. My dog tracks in mud and it gets down into the grooves. My floors don't have a slick finish, they have kind of a wood finish. They're veneer, but they have a bit of a grain to them and the mud gets down in there. It's really hard to get the clay on my dog's foot from he runs around out in the yard no matter what the weather is. We've tried to cut down on the mud, but with it being so wet, it comes in still. From the surface, the floor looks okay, but when the sunlight or some light gets on there, one can see off to the side that there's dirt down under that nice, pretty shine they leave.

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Rating: 4/51

PUEBLO, COLORADO -- Scheduling with Merry Maids is super easy and they were very flexible. It didn't work at the start ‘cause they couldn't have anyone available that wanted to do the cleaning. But the day the cleaners were supposed to come, they came on time and cleaned the house in a good amount of time.

The cleanliness after the service was a little above-average. One of the dirtiest blinds wasn't cleaned up and some of the door jambs and frames weren't cleaned up very well. But the fridge and the stove looked nice and they had done them as extra but for the most part, it looked well-cleaned and smelled nice, too.

It was also strange because cleaning up the fans would get dust and dirt on the floor so I thought they'd vacuum it last. But they had vacuumed first so I asked them if they could come back and vacuum a couple of spots which they had no problem doing. The reps are also very nice and helpful. At the end, they asked me to take a look through and see if I needed any help done.

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Rating: 4/51

COCOA BEACH, FLORIDA -- I have a 1900 square foot condo with three bedrooms and bathrooms. There's usually not a whole lot to clean unless, I've had somebody to stay. I have a collage that hangs in my entryway and I kept telling Merry Maids before over and over again to please put it in their book that the cleaners are not to touch that because it's made out of glass and it's like a mirror, that if they want to clean around it, it's fine. But please, to just be very careful what they do. The ones that came before kept trying to clean it but they knock the fishes off the wall so I end up having to put them back on. But now, I had two young girls come and they didn't knock the fish over and they did a fantastic job cleaning.

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