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Merry Maids

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4.7 out of 5, based on 86 ratings and
86 reviews & complaints.
(844) 826-3557
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StarStarStarStarStarBy -
Rating: 5/51

BANNING, CALIFORNIA -- In the beginning, we've set up for Merry Maids to come every Wednesday morning. However, they can't commit to what time they're going to be here so they can be here anywhere from 9:00 until 12:30. Right now, I'm suffering with pneumonia, just got out of the hospital and they came real early yesterday. And I was tired so I stayed in my boxer shorts and my tank top (it is decent) and cleaned up after they left.

However, they're very good. I hired them because I have three herniated discs, arthritis all the way up to my neck and it's very difficult for me to bend over and clean under and around the toilet. And I like my toilets and my shower to be really clean. So I need them to do the big stuff since the doctors don't want me to pick up anything over 10 pounds because that will make things worse for me. But the others, I can do myself.

Before they started coming in, I tried all kinds of people, even got to the point of trying all these other women, some of them would just give it a quick sweep and they're out of here. I could do that. But the one that worked for me was Merry Maids. I went through about four women before Pastora came to me. She was wonderful and would never get involved in the conversation when my husband and I were seriously talking.

Elizabeth and Lianna were also excellent. They're very empathetic to my situation and have been here for months seeing me go through these different phases. Elizabeth even told me to be strong because I am a survivor. She's become a very good friend of mine and she's very strict with the crew because I am fanatical about keeping my kitchen and bathroom super clean. She's a perfectionist because she would get with a toothbrush at the base of the toilet every week.

She told me one time that I didn't need Merry Maids every week since I live by myself with my cat. She told me I could go every two weeks but I said no because I need them to do the rooms, dust, mop the kitchen and bathroom floors and do the vacuuming.

I also have a very close relationship with Anna. I'd gotten very attached to her and I would call her to ask if I'm the first or second or third house on Wednesday. That way, at least I know I'm anticipating their company and I'm not going to be taking a nap. And my cat alerts me when anybody comes in my driveway so I'll know it's the girls.

While I was in the hospital, Merry Maids was also very good. One time, this girl gets all in a panic because I was choking and throwing up and it was green. But the doctors wanted to see how this latest antibiotic drip system worked and needed to know how much I went so I told her not to flush the toilet but that she could go in the bathroom and clean.

And when I called to have Merry Maids scheduled in these last weeks – because I totally forgot and I was going through my own hell with these symptoms - I was waiting for a call from my brothers then I stepped out for a minute and here they were, leaving, when I got home. They waved to me, I waved to them and they kept on going because they're on a very strict schedule and I know that.

But I am very pleased with Elizabeth and it was a great surprise to see her yesterday since I hadn't seen her for a couple of weeks. It turned out her husband had had a car accident and she needed to take care of him, but by the same token, there was no income coming in and she's got teenage boys. So I gave her an extra $20 and told her to use it to order El Pollo Loco and get something made for the children.

I will try to get Merry Maids clients since they helped me in keeping the bedrooms of my three boys clean after my husband died in a car accident. In fact, I was trying to get my neighbor to sign up, too.

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StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

TALLAHASSEE, FLORIDA -- Merry Maids calls me the day before Shay is coming to clean my house. Shay comes every other Tuesday and she does really well so I'm fairly pleased. I never see her because I am at work when she comes and so I usually leave her notes if I need to tell her something.

There was one time Shay couldn't come so Merry Maids sent somebody else. I sent a detailed note on where the sheets are to change my bed and all that stuff. When I came home that night, my sheets were still on the dining room table and my bed had not been changed. There was a bad storm that day and electricity was out, so I understood they couldn't vacuum, but there is no reason that she couldn't finish her job which I thought was really weird. They said she was scared because of the storm and I thought that is the poorest excuse I have ever heard to not finish the job.

Before I had Shay, there was another one that was using their vacuums with black bumpers on. I don't know why they're black and white instead of white, and all my baseboards were streaked black. They tried to scrub them and when they did, they took the paint off of some of them.

Also, Laurie damaged my brand new stove. I renovated my kitchen and she used a steel wool or something that scratched the stainless top. I called Merry Maids, sent them a picture and said it needs to be repaired. It can't be buffed out because it's brushed stainless. I kept calling for months and they say they are trying to look into it.

Finally, after about six or seven months, I called Merry Maids and told them I contacted the place where I bought the stove and they said all they have to do is order a new top to go on it and told me how much it will cost. I went ahead and ordered it, and sent the bill to Merry Maids. So I had to take charge of that and if I hadn't done it, I would still have a damaged stove top that had not been repaired. That is extremely unprofessional. Their answer was always they have no idea how their insurance is going to cover it.

Another thing was when they sent somebody out and I had to call and ask the supervisor to come out and look at the mess. My glass top table was filmy and sticky, and they didn't clean the sink. It was ridiculous that I was paying and they did a horrible job. Jenny came out at that time and she agreed.

I don't think Merry Maids is run that well. They are way overpriced. A lot of my friends have people who clean their homes at half the cost of what Merry Maids charges and they do a lot more for them. They can leave notes and they'll polish silver or do something unusual. With Merry Maids, if I have a dirty dish in the sink, when I get home it is still in the sink which is ridiculous. The value for what I get is not good.

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StarStarStarStarEmpty StarBy -
Rating: 4/51

EVANSVILLE, INDIANA -- I moved to Evansville a few years ago and bought a new little house. I wanted someone to clean so I checked into Merry Maids and they did a good job. The first young girl was fantastic. We went through the situation where I had different girls coming. I then made a request to have one cleaning lady that I knew and felt free to leave the house with. I now have someone that comes all the time.

Most of the time, scheduling and rescheduling the service works out really well. I haven't had to change the service very often because by having the girl that I know, if I have to be gone or anything, she has a key to the house and comes in and does it. But when I have had to change, I never had any problem. The reps worked very well with that, but we mostly stayed with the main schedule that we set up with. I've been very pleased with their service. I feel that everything has been done really well.

My cleaning lady is a sweet gal and does a nice job. The only thing is that the most recent time, she came at 8:30 and I had to leave at 9:00. By the time I left after our conversation, she was just cleaning her first room. I got back at 11:30 thinking she might still be here but she wasn't. I figured out what it would cost me per hour and it was almost $60, and I thought I need to talk with them and find out what the situation is because I'm not usually here when she finishes. I just wanted to be sure that it was a normal timespan. Other than that, I'm happy with them. In fact, I have recommended them to one of my best friends and she uses them.

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StarStarStarStarStarBy -
Rating: 5/51

REDDING, CALIFORNIA -- Merry Maids is doing so wonderful and I want to thank them. Initially, they had me down for the wrong day of the week and I called and said, “Oh, no. That's my busy day.” So, they switched it really quickly. The cleaning people they send are very friendly and they get along with my dog, which is very important. They humor him. He's a very pushy dog. He has to be right in there in the middle of everything. They give him treats and all these good things. They came on Monday and I enjoyed it. They were very efficient and did exactly what they were called to do.

They do a good job, but they could do a little bit better job on my floors. My dog tracks in mud and it gets down into the grooves. My floors don't have a slick finish, they have kind of a wood finish. They're veneer, but they have a bit of a grain to them and the mud gets down in there. It's really hard to get the clay on my dog's foot from he runs around out in the yard no matter what the weather is. We've tried to cut down on the mud, but with it being so wet, it comes in still. From the surface, the floor looks okay, but when the sunlight or some light gets on there, one can see off to the side that there's dirt down under that nice, pretty shine they leave.

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StarStarStarStarEmpty StarBy -
Rating: 4/51

PUEBLO, COLORADO -- Scheduling with Merry Maids is super easy and they were very flexible. It didn't work at the start ‘cause they couldn't have anyone available that wanted to do the cleaning. But the day the cleaners were supposed to come, they came on time and cleaned the house in a good amount of time.

The cleanliness after the service was a little above-average. One of the dirtiest blinds wasn't cleaned up and some of the door jambs and frames weren't cleaned up very well. But the fridge and the stove looked nice and they had done them as extra but for the most part, it looked well-cleaned and smelled nice, too.

It was also strange because cleaning up the fans would get dust and dirt on the floor so I thought they'd vacuum it last. But they had vacuumed first so I asked them if they could come back and vacuum a couple of spots which they had no problem doing. The reps are also very nice and helpful. At the end, they asked me to take a look through and see if I needed any help done.

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StarStarStarStarEmpty StarBy -
Rating: 4/51

COCOA BEACH, FLORIDA -- I have a 1900 square foot condo with three bedrooms and bathrooms. There's usually not a whole lot to clean unless, I've had somebody to stay. I have a collage that hangs in my entryway and I kept telling Merry Maids before over and over again to please put it in their book that the cleaners are not to touch that because it's made out of glass and it's like a mirror, that if they want to clean around it, it's fine. But please, to just be very careful what they do. The ones that came before kept trying to clean it but they knock the fishes off the wall so I end up having to put them back on. But now, I had two young girls come and they didn't knock the fish over and they did a fantastic job cleaning.

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StarStarStarStarStarBy -
Rating: 5/51

LENEXA, KANSAS -- We've been with Merry Maids for so many years and all the cleaning girls have been absolutely fantastic. If some accident happens, the girls are right on it. There was one time when a little plate got broken. They admitted it and it got taken care of. I look forward to them coming in. We have a routine service with them, and they are here on Mondays after every two weeks. Sometimes we alternate upstairs or downstairs and sometimes it's upstairs and downstairs, and they're very flexible. Also, we had to reschedule once or twice because something happened in the house, and there's never any kind of problem.

I leave the girls alone most of the time, unless I'm walking through the room or if they'll ask me a question. They're on it right away. One of the girls got sick. It was so hard to her and I worried about her. I'm so glad she's back. These women really do an outstanding job. I have spent 26 years in the Navy and I know how people work and I watch them. These girls are right up on that. They're neat and happy, and they are so fast, it mind-boggles me. The house is spotless.

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StarStarStarStarStarBy -
Rating: 5/51

BROOKFIELD, ILLINOIS -- I needed help with the housework. I just couldn't get to it because I just had my hips replaced. And my husband was in really bad shape and I couldn't do anything but take care of him. Merry Maids do a wonderful job for me. Everything is so nice and clean, the house smells really well. I usually have Claudia, she comes once every four months to clean and she does a fantastic job. She's really good with the dusting because I really hate to dust.

Their schedule service is really easy, we've had to reschedule a couple of times and we had no problem there whatsoever. We had a minor problem with a Merry Maid then, but she's not with them anymore. I think she was just in too much of a hurry. She broke the cover of a fan lamp that we had. Merry Maids covered it and we were reimbursed. But that was years ago and everything has been fine. I have also recommended them.

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StarStarStarStarStarBy -
Rating: 5/51

HIGH SPRINGS, FLORIDA -- Excellent experience with Merry Maids. I have their routine service, so they come here every other week and they've been extremely timely. I am very satisfied with them and everything's worked out well. They come in, bring all the supplies and immediately start working.

If you make any suggestions, they pick up on it immediately. For example, if you have tile floors, you can have them cleaned on a wet mop or have a hot steamed clean mop, they will give you a choice of those. I like hot steamed clean and they do that, which is really, really great. I like the products that they use but if there's something particular that you want them to use, they will use it as well. They are very accommodating.

When they think that they're done, they let you walk through and make sure that everything is to your satisfaction and if it's not, they want to know immediately and they rectify the situation. I like the fact that I have the same team of people who come. They're getting to know my house and getting to know me. I'd recommend Merry Maids to my friends.

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StarStarStarStarStarBy -
Rating: 5/51

NEWARK, DELAWARE -- I've had many cleaning services and Merry Maids is one of the two best I've ever had. When you hire cleaning service, you never know which you're gonna get and you never know how good they're going to be because I've had some not so good ones. I was skeptical. But this came from a recommendation of a friend of mine so I thought, I'll give it a shot. And I was just very pleasantly surprised and continued to be.

They've been cleaning for me for three years now. I love them. They come every other week. It has been very easy to schedule and reschedule our service. They're very accommodating, and the woman who is my contact is a sweetheart. She makes sure I get the two girls who I love. They're lovely. I'm blind, and they treat me with such dignity and respect and are sensitive to my situation. I have a seven-pound Yorkipoo, Darby, and they love her to death and she loves them too. She's waiting for them right now since they're coming today. It's so cute that she knows they're coming.

I have an hour every other week because my husband wants me to keep the cost down. So, I want only the rooms cleaned and they do it each time. I only had to tell them once and I'm very satisfied with their service. They said if there's anything they can do to help me, just let them know, given my situation. They're very professional, they do a very good job, and they're very dependable. They always come on the day that's scheduled. Overall, I'm very impressed.

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