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Merry Maids

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4.8 out of 5, based on 104 ratings and
104 reviews & complaints.
(844) 826-3557
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StarStarStarStarStarBy -
Rating: 5/51

MECHANICSBURG, PENNSYLVANIA -- Merry Maids do a thorough and excellent job. They remember the special things I mention to them and the different products I want them to use. They come in every other week. It tends to be by room so I don't know what and they leave me a card to say maybe it's the bathrooms or something. They really go do some extra things that they don't do every time which gets the house well-cleaned. I try to do it all myself but I can keep cleaning stuff in the room but if I don't get in the little corners, after a while it fills up. It's nice that they do that.

All the ladies that come here are very young and we interact all the time. They're professional but really friendly. We chat when they get here and they're very personable and very comfortable in asking me if I want them to do something.

And being alone, I'm sometimes not here. In fact, there can be times that I might not see them for six weeks because on that Thursday I'm not in the house. But they know where I have a key and let themselves in and I fully trust them. In all the time I've been doing this, I've never had a staple or something missing. I have a tendency in that stuff I'm gonna get rid of that's not too big and bulky I just set on my dining room table until the pile gets kind of obscene and then I go stick it in a bag and get rid of it. I've always told any of the gals that work here that if they want what I have on the dining table that's going to be donated in some place, it's theirs.

Not too long after I started this service, after my wife died, there was a lamp that my wife spent a good deal of time with and they broke it. They were so apologetic and the company did great in finding a replacement. They worked with me on it but it turned out we couldn't find the lamp in that particular color because it was peach ceramic. It either had to match fully or it wasn't going to fit in place. We finally agreed and I went out and found a crystal kind of looking lamp. And it turned out to be cheaper than what they had planned on for the other lamp. I got that and they reimbursed me.

I also mentioned to them that I'd like to try to keep the same people. That way, if I tell them to use a particular product, I just tell them where it is in what cupboard and they'll use it. But the surprising part about it for me is that when they switch to different people, somehow they're doing a good job of passing that data along. That's important because otherwise I've got to retrain everybody that walks in the door. But I know Merry Maids have a fairly high turnover.

So far, I've had a positive experience with Merry Maids. I've gotten a lot of flyers to get other outfits but I throw them away. I could save a buck or two if I went with those or some introductory deal but I don't want a "pig in a poke" just when I got something I know works well.

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StarStarStarStarEmpty StarBy -
Rating: 4/51

EVANSVILLE, INDIANA -- I moved to Evansville a few years ago and bought a new little house. I wanted someone to clean so I checked into Merry Maids and they did a good job. The first young girl was fantastic. We went through the situation where I had different girls coming. I then made a request to have one cleaning lady that I knew and felt free to leave the house with. I now have someone that comes all the time.

Most of the time, scheduling and rescheduling the service works out really well. I haven't had to change the service very often because by having the girl that I know, if I have to be gone or anything, she has a key to the house and comes in and does it. But when I have had to change, I never had any problem. The reps worked very well with that, but we mostly stayed with the main schedule that we set up with. I've been very pleased with their service. I feel that everything has been done really well.

My cleaning lady is a sweet gal and does a nice job. The only thing is that the most recent time, she came at 8:30 and I had to leave at 9:00. By the time I left after our conversation, she was just cleaning her first room. I got back at 11:30 thinking she might still be here but she wasn't. I figured out what it would cost me per hour and it was almost $60, and I thought I need to talk with them and find out what the situation is because I'm not usually here when she finishes. I just wanted to be sure that it was a normal timespan. Other than that, I'm happy with them. In fact, I have recommended them to one of my best friends and she uses them.

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StarStarStarStarStarBy -
Rating: 5/51

LAUREL, MARYLAND -- Two girls from Merry Maids came and cleaned the house. They did everything they were supposed to. They did a good job on my mirrors which I've never been able to get clean. They were very fast and thorough so I was perfectly pleased. When they got done, they asked me to look around to make sure they did everything that I wanted done or had to be done. I checked around and everything looked great. Then they left.

They're very easy to deal with and very pleasant. It's a worthwhile thing to have them, especially in my case where I couldn't get around doing things and my wife is not in the best health. It's great for them to come in and take care of things that I can't really do. Also, my schedule had to be postponed a couple of times because I had a knee operation and I couldn't get around and they were real congenial with me. They were more than accommodating because I was changing times and dates on them but they worked with me to get it set up.

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StarStarStarStarStarBy -
Rating: 5/51

READING, PENNSYLVANIA -- The people sent out by Merry Maids came in and cleaned, and everything looked great. Scheduling the service was very easy. They base it on when it's easiest for me to have them come, and they always call or send a text message to confirm and remind me of when they're coming. The cleaning people are very accommodating and friendly. They ask me where I want them to start and I don't have any issues with the cleanliness after they're done. It makes it easier for me because I come home when everything's clean. Overall, it has been convenient and easy.

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Rating: 5/51

FLEETWOOD, PENNSYLVANIA -- I just had service from Merry Maids yesterday. The girls were on time and did a good job. In general, they call me the day before they're coming and the day of the appointment to tell me the time range. I don't talk to the girls much while they're in the house cleaning, but they're very professional. If I have a question, they answer it. All in all, Merry Maids is reliable and dependable. They don't change their people much and the people that come in do their job. My experience has been very good and I would recommend them to anyone.

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Rating: 5/51

BROOKFIELD, WISCONSIN -- Scheduling service with Merry Maids was just a one-time thing and then I get my year's calendar on when they're coming. We signed up for the initial cleaning right before Christmas. Then we're doing twice a month after that. A girl, whom we knew from a church bowling league, came over last Monday. We had some heavy, slippery snow and she was still here nice and early. She came in, worked hard and did a nice job. She was really nice and we felt comfortable with her since we knew her.

I called a couple of times to find out when they were going to be around. When they come in, I introduce them to the dogs and find out their name if I haven't met them yet. Then I usually just take off and run errands and come back a couple of hours later and everything looks and smells good. They clean all the big and time-consuming stuff that is hard for me to do with having two young kids right now. They bring all their own stuff and clean up after themselves, too. We're very satisfied. I wouldn't have a problem recommending them.

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Rating: 5/51

BROOKFIELD, WISCONSIN -- I had a cleaning last week done by Merry Maids which is normally scheduled. It was done by my favorite cleaning person, Angela, and I was happy with it. They do a very nice job. I'm a clean person to begin with and I keep my place clean, so generally it's a good top cleaning. However, there have been a couple of times where I felt things weren't quite the way I wanted. I call and let them know and they generally take care of it right away, and that drives my confidence in their service. I've had them for many years now and overall, I've been really satisfied.

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StarStarStarStarStarBy -
Rating: 5/51

MURFREESBORO, TENNESSEE -- We've had our Merry Maids person for about a year steady and she's very professional. We get a notice when she is going to arrive the day before so we can plan around that. She goes the extra mile and gets here on time. She's also always very courteous and good with our dog. She works the full time of her appointed visit and always it's a good experience. Occasionally, there are instances when one thing that we expected to get cleaned didn't get cleaned but when we call it to her attention, the next time, it gets cleaned. If there are any extras, she writes them down in a notebook to keep track of things that are sort of peculiar to this particular house.

We usually have our service on the second and fourth Friday of the month. Sometimes holidays interfere with that and we work around that with Merry Maids. Overall, my experience has been very positive and for the quality and the amount of service we get, the amount that we're paying for is perfectly reasonable.

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StarStarStarStarStarBy -
Rating: 5/51

HOUSTON, TEXAS -- Merry Maids have been easy to work with, they do a great job in everything and I'm very happy to have them working in my house. They come once every two weeks on Fridays and I don't have to do anything except remember to write a check and leave it out for them when they come back.

The reps have been very pleasant and accommodating of our schedule requests. They always call me in advance when a cleaning day falls on a holiday, and when there's an issue that they need to have addressed, they make sure to make contact and make arrangements. I've been home when the people have come to do cleaning and I'd exchange pleasantries. I have a problematic area of my shower with some mold on some grout that seems to present a challenge for them but they've been making progress on it.

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StarStarStarStarStarBy -
Rating: 5/51

RISING SUN, MARYLAND -- We have Merry Maids coming for about a year and a half now every two weeks. They do a good job and it's been very positive so far. They're a professional and courteous cleaning staff. They've been very responsive to questions and things that I had concerns about. On the few occasions when we did have a concern, they addressed it completely to our satisfaction on the next visit. So things that I noticed that weren't getting paid attention to got paid extra attention to thereafter.

Also, they were always very flexible when it comes to scheduling the service. We usually get cleaned on Mondays and a lot of holidays fall on Mondays. So when Labor Day or Memorial Day would be on a Monday they would reschedule around what worked for me. And I was very happy with the quality of the cleaning. It always seems to smell fresher and the surfaces in the bathrooms and the kitchen especially are cleaned to my satisfaction.

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