Horrible Repair Service
NYC, NEW YORK -- PC Richards used this company to perform warranty service on our new Whirlpool Refrigerator.
Their repair service is a joke.
I called their company to explain that I needed 2 screws to level the ... read full review5 Replies - Latest reply on 10/07/2009
SILVER SPRING, MARYLAND -- After a tech showed up without the most basic part to repair our appliance (we told them what the problem was prior to them showing up). They waited until close of business to call after a week and cancel our appointment. It took 10 days to get a replacement part that was commercially available all over the web despite their saying it was "back ordered."
1 Replies - Latest reply on 07/24/2008Add reply
Metro Factory Service made it impossible to cancel, failing three requests from me for a call back with a manager. Spoke with tech who said the manager would call (failure 4). No one did. Tech showed up incredibly embarrassed to find no one called, but said he'd speak with the owner of the company and the manager and someone would call back. No one ever did (failures 5 & 6).
This company is run poorly when it comes to part sourcing (you wouldn't believe the song & dance about distribution) and even worse when it comes to anything even remotely resembling good customer service.
Save your money and find another appliance repair company in the MD DC VA suburban region.
EMERSON, NEW JERSEY -- Came to my house to put a retro fit on my dishwasher because of a recall, left me with a dishwasher that is smoking. Now I need to leave the breaker off or risk my house going on fire, also can't use anything on the same breaker. Real convenient!!!! Did I mention this is going on for 4 weeks and 5 days so far and I have 3 kids. Easter was great spent the day washing pots and pans. This is without so much as a phone call. I emailed them several times also. Steer clear of these guys if you want attentive, professional and knowledgeable service.
2 Replies - Latest reply on 04/19/2009Add reply
Your better off trying to fix it yourself and risking electrocution, it's less painful.
DOVER, NEW JERSEY -- I agree with the other reviews.... They came to my house to put on a recalled part and didn't install it correctly, which caused the compressor to burn up. After a week they came out to replace the compressor, and actually burnt holes in the ice maker.... and the ice maker doesn't work now...
2 Replies - Latest reply on 03/25/2009Add reply
I called they said it wasn't their fault.... They won't admit when the do something wrong. If they come to your house.... I would film everything they do, so you have proof.
Also, you can ask to have a different repair place do you installation or maintenance of recalled parts.
Very Poor Company To Do Business With
I got the name of these people from Best Buy in my town. They use them for service and repairs. Everything went smoothly at first, quick appointment time, three hour technician visit window (Cable installers ... read full review
Some mistakes were made when assessing the problem with my dryer that resulted in many weeks without repair, but the owner made an effort to contact me and fix the situation with a refund. Mistakes can be overlooked when customer service makes an effort. Add reply