OZONE PARK, NEW YORK -- This phone was sold to me without really letting me know what or cannot be done on this phone. Long story short it does not do what I expected it to do. It does me no good for what I need. This is not my first metro phone I have purchased but first one giving me a problem a big problem. I am ready to toss it out the window. Screw the money and will go with another carrier. I feel Metro should help me and take this phone back which is 3 months old and give me the correct phone. I use this for business plus personal use and it's messing everything up. I do not suggest anyone purchasing this model. I would love to send an email to the coe which is coming.2 Replies - Latest reply on 05/06/2012Add reply
MIAMI, FLORIDA -- I purchased a Samsung cell phone on 4/19/12. I asked the clerk if I didn't like it, could I return the cell phone. The clerk responded, yes, before 7 days after the purchase. Yesterday, I went and told him I didn't like the phone and was bringing it back only 3 days after purchased. He grabbed the phone and started fooling around with it. After a while, he said he wouldn't give me money back for the phone because I had made more than 7 hours of calls. That was a lie, since I couldn't even make calls without having a hard time. The store is located at SW 147th Ave. and 184th Street, Miami, FL. I find it despicable that I will not be able to return a brand new phone.3 Replies - Latest reply on 02/11/2013Add reply
Just bought Ford Focus that you are supposed to be able to sync your phone to but my Android won't. Guess you have to pay to T Mobile, Sprint, or anyone else so I am furious. Add reply
Non-Cooperation with cell phone
NORTHAMPTON, PENNSYLVANIA -- I purchased my new cell phone in Nov. 2011 because I heard from friends how great they were. Two months later, I had to call customer service to get a number blocked. After being cutoff three times, they ... read full review1 Replies - Latest reply on 02/05/2012
CHERRY HILL, NEW JERSEY -- I was in a predicament, when having not been told or offered insurance on my fun little ZTE Agent phone, that I would have to replace it for another since that model was discontinued. So, I purchased ... read full review1 Replies - Latest reply on 12/14/2011
NEW YORK CITY, NEW YORK -- On Friday, Dec. 2, 2011 my granddaughter boarded the 8:32 P.M. train from Dobbs Ferry towards Garrison. Once on the train she realized she had left her train pass behind in school.
When the conductor ... read full review3 Replies - Latest reply on 12/09/2011
Again today website not working. Calles the 800 number and no one there can connect me to anyone who can help! All they can say is "so sorry, if the site is down it's down." Their is no tech people. Everyone I talk to is from somewhere across the world that doesn't know or care what I'm talking about! Just pay your bill and they are happy. Add reply
EASTON, PENNSYLVANIA -- I got a NONE CONTRACT service from Metro PCS for my 9-year-old daughter, after the first month we skipped few days to pay the next month, Metro cutoff the service, then I pay I used the service for three days, and they cut the service again. I called customer services and they ask for another 40 dollar, plus 5 dollars reconnection fee. Then I ask for a credit for the non used time they refused. Now in fact Metro act as month to month contract and they will charge you for the months you did not use the phone when you try to make a payment.
2 Replies - Latest reply on 11/17/2011Add reply
I have a bad experience with MetroPCS, and I do not recommend it, nor I or any family member would ever got back TO METRO PCS. RIP OFF.
Beware - Don't get robbed like I did.
SOUTH WINDSOR, CONNECTICUT -- I recently purchased 3 Wicked tickets for a show in Cincinnati. I unfortunately went to a site supported by Metro Entertainment - which is a secondary ticket broker. If you decide to purchase from them, ... read full review1 Replies - Latest reply on 10/20/2011
I wanted to make a payment for a family member online from out of state. Needed to speak to a live person in customer service with all the information not a machine.
To keep the phone from being disconnected. That service stinks for senior and disable like myself. I think all companies should think about older people. Maybe a person just to help them.
God bless you all!
I purchased an LG android from metro PCS in December. I started having problems with it about a week ago. Went to metro store. The gave me another phone. It turned out to be worst than the one I left them. I took it back. Explained that the phone was crucial to my business and I needeed a dependable phone. they could not duplicate the problem, so refused to exchange it. I stayed in the store until the phone repeated the malfunction. they gave me another LG ANDROID, I have it with me. It's worst than the last two. I am not METRO PCS's phone tester, and I need a dependable phone. After 10 years with Metro PCS, I notice their service and intergrity have fallen significantly. I'll try one last time. If they don't fix the problem. I'll find another carrier. Anyone interested in starting a class action suit against metro pcs, E-mail me at tortuga33179@Yahoo.com (you can try calling me, but it's a longshot the phone will be working properly)
1 Replies - Latest reply on 02/15/2012Add reply
We take your money a lie
had become a new Metro PC customer on June 21, 2011. I purchased a brand new phone. I had problems with the signal and losing the charge immediately. I went to the store, where I purchased the phone, ... read full review2 Replies - Latest reply on 07/19/2011
A Customer Service Nightmare
On July 1st, 2011 I had purchased a phone from MetroPCS. I had asked the sales lady if I could have the 3rd of each month as my due date for my bill as I am disabled and on a fixed income that delivers ... read full review2 Replies - Latest reply on 05/16/2012
I rather pay more for my telephone than continue with this company. What a waste of time and energy. Customer service is inexistent. Add reply
What The Hell
SHREVEPORT, LOUISIANA -- My name is James C. Williamson and I am writing regarding the poor, unlearned, untrained, unknowledge service I had received from METRO PCS customer service on Thursday June 2,2011 and Saturday June 4,2011. ... read full review1 Replies - Latest reply on 06/07/2011
Never deal with this company
NEW YORK, NEW YORK -- Purchased the Samsung freeform phone April 18th,2011, and it has been a nightmare since. No customer service at the franchise nor when or if you finally are able to reach an actual human being on the ... read full review1 Replies - Latest reply on 05/13/2011
Your Nickel and Dime
INGLEWOOD, CALIFORNIA -- Metro PCS. At first glance it seems like a great deal. It could be if it wasn’t for its poor customer service as well as cheap product. As most people have already mentioned, it’s apparent that ... read full review2 Replies - Latest reply on 03/24/2012