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142 Reviews & Complaints

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Beware!
Posted by Thorn on 09/15/2008
FLORIDA -- Metro PCS is the leader in unlimited,HA I am a insider to metro,Having owned a store, I have had A first hand look into the ways that metro screws the consumer.

1. You will not save money-if you travel out of area, you are on travel talk on Verizon and Alltel's network and will be charged up to .75 cents per min in witch you pay before you leave the area...So you kinda guess how much you will use your phone, and once you put the money on your account(prepay)It stays and you can't get it back,or have it put towards your monthly bill... Instead you are told to buy ring tones with the cash or hold it on your account till you travel again. I know first hand that most folks put 100.000+ on their account to travel talk. Add that to your monthly bill of 62.00 plus the 3.00 Bill pay fee and you will be out 165.00 on that month you needed to travel.

2.Your first month is not free,You buy a phone ranging in price from 99.00 - 300.00 no free phones. Let's say that you paid 99.00 for your phone and the sales person sold you the e45 plan, you pick no other features, your monthly total will be around 58.00 plus a 3.00 bill pay fee... so your around 61.00 or so, you got your phone on the 1st of the month so that means you prepay on the first of the next month YOU PAY AHEAD OF TIME, sounds like "no BIGGIE" right WRONG!! if your phone is disconnected for more than 30 days you have to pay for 2 months of service before you can have service again, that first month is not free and let me tell you... that sucks for most folks who cant afford the travel talk, they think they will save money by just not paying the bill and paying for the service that they will use when they return.

3. there is still a lot of ways to get screwed by this company.... but that ol clock has done caught up with me and I gotta go. I will post the rest at a later date but I will leave you with this fact.

Metro PCS customers pay on an average 1,100 to 1,400 per year per line. Metro PCS in no less expensive than T mobile or Alltel metro just makes the money on everyday slip ups, trips and falls of the consumer. I know that I tore the spelling up.... In a hurry.


     
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Posted by kimgeorge on 2008-09-22:

< Back
Let them know how you feel

Greg Pressly
Vice President - Customer Care
+1.214.265.2550
gpressly@metropcs.com
MetroPCS Communications, Inc. 8144 Walnut Hill Ln Ste 800
Dallas, TX 75231-4345
USA
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Total Frustration in Trying to Pay My Bill on Time
Posted by Micheletarshis on 02/15/2014
SHAKER HEIGHTS, OHIO -- On the date that this bill was due, I spent 45 minutes online, on the phone and calling the company in an attempt to pay my bill. None of the attempts, according to the company, were successful. The following day I again attempted to pay my bill by both going on line and attempting to pay on the phone. At this point I was informed that I had made my maximum attempts to PAY MY BILL and that I would need to wait 24 hours before I could ATTEMPT TO PAY MY BILL AGAIN!!

In the meantime after being delinquent 1 day because of the company's incompetence, my phone was turned off. In checking my bank balance it became painfully clear that the 40.00 phone bill was removed from my account 6 times!
     
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Really Bad Service
Posted by Payne1j on 01/14/2014
SEBRING, FLORIDA -- I just spent $200.00 on a new phone on the GSM side of Metro and it is terrible.No 4g at all, spotty 3g and often only 2g service.

No one at Metro seems to care, just the same tired scripts read. I attempted to get the unlock code for my phone so I could move it to Net10 or Straight Talk and was told the phone must be active for 90 days to be unlocked.

The service is awful, the customer service sucks, the so-called CSRs don't speak English.When I asked this last time for a supervisor I got told I had to leave a callback number, the supervisor was "not available at this time".

switching from CDMA to GSM was the biggest mistake I have ever made, and T-Mobile has really bad service here.
     
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Dirty Seats!
Posted by Terranceg.007 on 11/19/2013
HOUSTON, TEXAS -- Too many times I got on the Damn Metro bus and some fool has his feet in the damn seat ! One situation was the fool had his feet in the seat not caring about anybody ( not his neighbor, not his neighborhood, not his community, not his city, not his state, not his country, not his continent, not his world) , nor the public property ! Then a sexy lady ( that looked good -as-she-wanted-to-look ! ) walks down the isle of the Metro Bus and the fool with dusty boots on moves his damn feet and that bountifully blessed woman sat all that down in all that dirt with her beautiful dress on ! " Damn ! "

The very next time a fool puts his feet in the seat he should be locked up or just put completely off the Metro Bus ! Somebody please tell the drivers to put those fools off the Metro Bus !

     
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Posted by FoDaddy19 on 2013-11-20:
Another reason why I have never set foot on public transport.
Posted by clutzycook on 2013-11-20:
Bus drivers are busy driving the bus. They can't (and shouldn't) be dividing their attention between the road ahead of them and policing the inconsiderate people on board.
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Untrustworthy Services and Fees, Poor Service
Posted by Studio.zoo2 on 07/25/2013
PETALUMA, CALIFORNIA -- I was directed to explore 2 or 3 No-contract cell phones by a sales person at Best Buy. After looking over the choices, I selected Metro PCS for what appeared to offer good coverage, a reasonable monthly rate, navigation service, and unlimited text, phone, and internet service.

Within days, the navigation system stopped working. I was told there was an additional fee for that service, which was not explained to me upon purchase. I agreed to pay the additional fee because as I stated when making the purchase, that was one of the most important features of having a smart phone. After having the phone for a little over a month, I received a text informing me that Metro PCS would no longer be offering the navigation service, and that my account would be credited with $5.00. The only explanation was that Metro PCS could change features at any time and repeated empty apologies for any inconvenience this has caused me.

It's a good thing I don't have a contract, but it was a waste of $150.00 to purchase a phone that I won't be able to use. I shouldn't be surprised in this day and age, but it appears that it is rare for a company to have any kind of conscience, and this one is no exception.
     
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Posted by julie on 2013-07-26:
I can see charging extra for Metro Navigator with new customers but not with customers who have already had it. I have been a loyal customer for 7 years and will be leaving metro where I spend with all my family members over 200 dollars a month. Bad Bad customer service. Your company is sad.
Posted by COLLIN HENRY on 2013-08-10:
Metropcs is stink been with them since 04. NO MORE NAV. I'm leaving bye.
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Where's My Rebate??
Posted by Beachbound1230 on 07/19/2013
SEMINOLE, FLORIDA -- Back in March 2013, I went to Metro PCS to buy my son a new Galaxy phone. (I have been a faithful customer for years) The store owner assured me I would be getting a $70 dollar rebate, one $50 dollar Metro card and another card for $20. She even filled the information out for me and said "just put a stamp on it and mail it"

In June I went to the store to pay my bill and asked about the rebate. This very lazy guy looked in my account and said "you have to wait till June is over, these take time".

So now it's July 17th; bill is due, I go in to Seminole Mall to pay and yet again, a completely different girl is sitting there. I paid my bill and asked about the rebate. She said there have been a lot of people having problems with their rebates and gave me a # to call cause she had no clue on how to solve problems!!

I'm at home on the phone with the happiest guy in the world who would do everything he possibly could to give the best customer service possible....he transferred be to the Rebate Dept.!! Now this Dude took all of maybe 5 minutes to look in my account and notify me that the rebate is invalid because this was an upgrade. ** I want my $70 rebate!!!** This is a lot of money to me and I never would have purchased the phone in the first place!

Why O Why does the right hand not know what the left is doing?!! And Why O Why is Metro PCS so full of AMERICAN GREED??
     
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Posted by Weedwhacked on 2013-07-19:
If upgrades don't qualify then you aren't entitled to one.
Posted by Susan on 2013-07-19:
Did you personally read the terms and conditions of the rebate before making the purchase? Unfortunately some store owners put an immediate profit above customer retention and will tell you whatever will make you spend money. It is the consumer's responsibility to read and understand the terms of the agreement.
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The Worst
Posted by Hg262 on 07/08/2013
Every month I have to get my phone reconnected when they can't remember my auto pay credit card.

I am tired of their income patience. I guess you get what you pay for.
     
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Paid My Bill yesterday Now My phone's Off?
Posted by Bold_jit on 06/12/2013
My phone bill is normally due on the 11th of every month, today is 6/12/13. I paid my bill yesterday and my phone was activated until today at about 12 noon. So thIs isn't making much sense to me at all

     
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Bait & Switch Advertising
Posted by Chelknight on 05/21/2013
May
May "Promo"
DALLAS, TEXAS -- After being one of their original customers in the Tampa Bay Area (back from 2004), I decided to get myself a 4G LTE phone when I saw it advertised for $49 In-store only.

I figured that I could afford that and give my husband my LG Optimus M+. When I drove to the St. Petersburg, Florida Corporate store on 22nd Avenue North, I had to wait 5 minutes (which is...in itself...a miracle compared to the normal 1 hour wait...of course, it was at 10:30am), I walked up to the counter and stated that I wanted to get the LG Motion that was advertised for $49 on the website. The customer service representative stated that it was only for NEW customers and that the phone would cost me $168, PLUS a $15 upgrade fee, PLUS another $15 to transfer my phone to my husband's number.

REALLY? After all of the THOUSANDS of dollars that I have spent on continuous service and cellular phones for almost TEN YEARS, they want to charge me $198 (not including taxes) for a phone they are advertising for $49? BULLSH*T.

I'm sorry, but their motto is "Wireless for All"...then why am I being singled out because I'm an existing customer? Also, after going back to their website and looking at the promotional offer, you have to click through to THREE SCREENS BEFORE you get to the terms and conditions (which is white lettering on a light gray background) that state "new activation only on a new line of service". In addition, if you have a pop-up blocker, you won't even see the Terms and Conditions. Seriously...how many people are going to take the time to click through 3 screens to see if they "qualify" for the promotion? NOT most normal people!

I contacted their customer service department with my complaint, only to be put on hold for 15 minutes and 38 seconds...waiting for a "supervisor". I contacted the MetroPCS Corporate office in Tampa, FL and had to leave a message for their "Customer Escalation Department", for which I received a telephone call back. The guy on the other end asked me the problem, when I stated to him how difficult it was to locate the terms and conditions, plus the time it took me to drive and wait at their Corporate store, only to walk out empty handed, plus telling him that the $49 4G LTE phone is what I could afford...not the $198 that I was quoted in the store. His response was "I can't do anything about the phone price, but I can waive the $15 upgrade fee as a one time courtesy." REALLY? You can't do anything about the phone price? Yet, you can sell the phone at $49 to new customers...not to someone who has already spent approximately $15,000 on Metro PCS products and services since 2004. I am appalled and definitely do NOT feel like a "valued" customer. "Wireless for All"...unless you are already a customer!
     
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Posted by DebtorBasher on 2013-05-21:
It's not bait and switch when it's in their TOS...regardless whether you have to advance through three screens to get to them.

I know many companies use the white lettering on light background...MANY of them does that. I just got into the habit of holding my mouse key down and scroll the page...that way, the page is dark blue and the lettering will be white and it sticks out like a sore thumb. Some sites even uses white lettering on white...that is a flag for me to not deal with that company...what else are they 'trying' to hide from us?
Posted by FoDaddy on 2013-05-21:
A lot of cell phone service providers and cable companies advertise their best deals for new customers only. I think it's an insult to their existing customers. But I understand why they do it. Upgrade fees grind my gears as well.
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Rip Off Service and Rude Employees
Posted by Norm3476 on 05/15/2013
PHILADELPHIA -- I have bought a brand new phone that was not cheap after leaving the store I realized the connection and calls were were very bad service . Calls dropping and break ins on each convo. Metro gave the run around for 8 days refusing to give me a new phone or refund . Customer Service is not any better then the stores they try to stall you. Until the refund policy has expired so they get your money for not only a phone that does not work but also a service bill that you could not use. I will never use this company again and will make sure to tell my family and friends it is not only a waste of money but also lots of time.
     
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Posted by Mary Jacksonville fl on 2013-09-10:
same thing happened to me and I've been with Metro for years.
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