I'm really shocked to read all the complaints about Metro PCS. I've been a customer for several months and have no complaints at all. Can't beat the price of the service. Tell me where else you can make unlimited international calls for a flat rate of $10 a month. No other company can even come close. Also the company store that I go to in Redlands, Ca have a lot of helpful people working there. I saw one being verbally abused by a stupid customer. He remained calm even though the stupid customer wouldn't listen. They have always addressed any problems I had, both quickly and cheerfully. I'm getting a lot more with Metro PCS and my Samsung Finesse phone than I could ever hope for from any other cell phone company. They are a good company and only getting better. I can't say the same for Sprint.3 Replies - Latest reply on 08/01/2010Add reply
Customer services is the worst. To get to a human being I have to keep yelling at their computer system "agent" "agent" "agent", until the system gets tired and tried to cancel the call. Then, international text messages are sent or received when the system feels like it. No errors, not knowing if everything is working properly, only when your friends or family members tells you they got nothing from you. And international calling plan for $5 extra dollars on top of their most expensive plan (otherwise you do not qualify) to land lines, but guess what? 3/4 of the land lines I call are listed as cell phone lines and therefore blocked from the $5 plan. Customer service reply: Sorry, nothing we can do. I asked: who put together the list, sorry, we don't know. Don't sign up with Metro, call quality is bad, I am just waiting a little time since I purchased two phones before I switch to another company. I know they advertise like crazy, but you know, if it's too good, it's not true.Add reply
A Whole World of SUCK...
I *finally* realize paying 100 dollars at another carrier rather than 55.18 a month for all services at Metro PCS would be FAR GREATER A THING than continuing service with them now.
Not only do the ... read full review1 Replies - Latest reply on 05/10/2012
PHILADELPHIA -- I have bought a brand new phone that was not cheap after leaving the store I realized the connection and calls were were very bad service . Calls dropping and break ins on each convo. Metro gave the run around for 8 days refusing to give me a new phone or refund . Customer Service is not any better then the stores they try to stall you. Until the refund policy has expired so they get your money for not only a phone that does not work but also a service bill that you could not use. I will never use this company again and will make sure to tell my family and friends it is not only a waste of money but also lots of time.1 Replies - Latest reply on 09/10/2013Add reply
A few days ago, while on my phone, suddenly I lost connection due to the phone having turned totally off. Twice that day. Other days prior, disconnected suddenly from phone conversations but phone still on.
Now, no network connection when trying to connect to the free radio sites that always connected without my having to turn on any web Internet connection.
Non-Cooperation with cell phone
NORTHAMPTON, PENNSYLVANIA -- I purchased my new cell phone in Nov. 2011 because I heard from friends how great they were. Two months later, I had to call customer service to get a number blocked. After being cutoff three times, they ... read full review1 Replies - Latest reply on 02/05/2012
I purchased an LG android from metro PCS in December. I started having problems with it about a week ago. Went to metro store. The gave me another phone. It turned out to be worst than the one I left them. I took it back. Explained that the phone was crucial to my business and I needeed a dependable phone. they could not duplicate the problem, so refused to exchange it. I stayed in the store until the phone repeated the malfunction. they gave me another LG ANDROID, I have it with me. It's worst than the last two. I am not METRO PCS's phone tester, and I need a dependable phone. After 10 years with Metro PCS, I notice their service and intergrity have fallen significantly. I'll try one last time. If they don't fix the problem. I'll find another carrier. Anyone interested in starting a class action suit against metro pcs, E-mail me at tortuga33179@Yahoo.com (you can try calling me, but it's a longshot the phone will be working properly)
1 Replies - Latest reply on 02/15/2012Add reply
A Customer Service Nightmare
On July 1st, 2011 I had purchased a phone from MetroPCS. I had asked the sales lady if I could have the 3rd of each month as my due date for my bill as I am disabled and on a fixed income that delivers ... read full review2 Replies - Latest reply on 05/16/2012
GRAND PRAIRIE, TEXAS -- I have a account with Metro PCS, which provides prepaid monthly phone services. My problem is ex; the due date of my bill is 4th of each month this pass month I couldn't pay on the 4th due financial problems. ... read full review
STATEN ISLAND, NEW YORK -- I went to metro PCS purchased 2 very expensive phones, the phones did not work out so I returned the phones for a full refund. I was told the day prior that because it was a new account there would be ... read full review1 Replies - Latest reply on 08/03/2011
I'm very disappointed in metro pcs. I was eager to switch from T-mobile which was great but I wanted to save some money so I figure I would go to metro... Well after choosing a good phone and 1st month ... read full review2 Replies - Latest reply on 07/26/2012
Metro PCS too many problems
FLORIDA -- MetroPCS wanted my full SS # to port my current cellular # to Metro (I refused.) Refused & kept refusing. You also have to create a pass code & all Metro customer service agents ask for it when accessing ... read full review1 Replies - Latest reply on 08/29/2010
This Company Sucks
My phone was lost several months ago and I just realized that I am still being charged monthly. Now here's the deal: You CANNOT CONTACT ANYONE WHO CAN HELP YOU. You call every number that is provided ... read full review7 Replies - Latest reply on 08/21/2013
Metro PCS is a piece of %^$
I recently bought a phone 337.00 first month included taxes as well, Supposedly the one of the best new ones, in the second day, this phone started to freeze, unable to receive calls nor operate my ... read full review2 Replies - Latest reply on 08/03/2010