Worst Customer Service In the World
I got a family plan where I was told I would be paying $90 a month for the two phones. At their office after the representative set up my phones. She looked to tell me what my bill next month would be. She told me it would be $157. She said, oh “That can’t be right” and she tried to figure out how to fix it. I had already been in the store for over 2 hours setting up the phones, since she was having a hard time setting up the phone and was having a hard time, she told me she will resolve it with a supervisor when one becomes available. That was on Saturday, she said she I should check the balance on my phone on Monday and it should be corrected.
Well, as you can imagine, on Monday the balance was still 157. I called Metro PCS about 16 different days for the entire month, spending sometimes as much as 2 hours trying to get the problem resolved. They would put me on hold and then the call would drop. I would call back and beg the clerks not to put me on hold because the call would drop, they would promise me it won’t, then they would put me on hold and of course the call would drop. That was also the month where they had just started service to NY, and I would call explain my situation to someone and they would say to me, sorry I cannot pull up NY records, I have to transfer you to someone who can help you, and then of course in transferring me the call would drop. This went on for the entire month until my payment day came, I still had not gotten the problem resolved, had not paid so they cut off my service. I had to end up paying them the $157.
They eventually made some adjustment to my account the following month for $29, but not for the $67 that they overcharged me. Being totally disgusted with them, I decided I would go back to a contract (mind you, I did not have a contract with Sprint when I left to go to Metro PCS). I got a new phone from AT&T on the 27th, and contacted Metro PCS about when my bill was due. They said since my bill cycle is on the 28th, I have until the 30th of the month to make my payment. On the morning of the 28th, I called AT&T to port my number from Metro PCS to AT&T. AT&T told me they couldn’t because I had an inactive number with MetroPCS. They had cut my service off on the 28th, because I had not paid by then (even though the day earlier one of their reps had told me I had until the 30th to make the payment). I ended up having to pay them for the new month on the 28th. (just so I could get my number ported to ATT). A few hours later my service was transferred to AT&T. MetroPCS told me they could not reimburse me for the month. So they got another month of payment from me without any service.
I had left one line on MetroPCS and to this date my brother who uses the line has not been able to receive text messages. I have called MetroPCS several times, but they still have not been able to rectify the problem. I am now looking to transfer the 2nd line to AT&T. They are a waste of time.