Lied To Again
GEORGIA -- My wife and kids (family plan) have had Metro for about 5 months. Wife, 18 yr old son and 13 yr old daughter. (I have T-Mobil) When we got their phones we asked about insurance for my 13 yr old's phone. ... read full review3 Replies - Latest reply on 06/01/2013
PORT SAINT LUCIE, FLORIDA -- I have been involved with Metro PCS in the tri-county area. Port Saint Lucie Corporate office is just terrible. During the year I have been in Port Saint Lucie they don't open their office on time, they have very long lines of people waiting for at least two or more hours to be served. You have to take a day off from work to be service. I have the names of every person I spoke to including the manager, who is very rude, because they know no one is checking on them, so they are extremely rude to patrons. Twelve person left who were ahead of me because it took too long to be service. Today I went twice for service I had to wait a minimum of 21/2 hours each time to get a battery. The Service Associate gave me a battery that was not working. He told me he was doing me a favor after I went the second time. I requested the manager who told me he did not know the corporate office address because he had never been there. I tried dialing 611. Tried to complain on line to no avail. What's up with this company.
If anyone knows knows how to file a complaint about Metro PCS service please e-mail at email@example.com.
It is near impossible to reach any kind of a human with this company but And when you do they will not give out telephone numbers to their stores. Rather they gave me an 888 number and the rep. on the line told me they don't have phone numbers for their corp. stores. Wow, a cell phone company that doesn't even have phone numbers for their own stores!! They didn't even have a number for their corp. headquarters in Texas.
However, she was kind enough to give me the 888 number - which means I would simply be calling her again! Rather, they would have me drive nearly 70 miles round trip to find out if my replacement phone has come in (3rd one already). Well here's an alternative... if the little guys don't handle customer service, then perhaps consumers should call the big guys to handle their complaints. Here are their names and a phone number for you.
ROGER LINQUIST, PRESIDENT, DIRECTOR AND BOARD CHAIRMAN, 8144 WALNUT HILL LANE, SUITE 800, DALLAS TX 75231. YOU CAN ALSO TRY MARK STACHIW, VICE PRESIDENT AND SECRETARY, BRAXTON CARTER, VICE PRESIDENT AND DIRECTOR, OR CHRISTINE KORNEGAY, VICE PRESIDENT ALL OF THE SAME CORP. ADDRESS IN TEXAS.
OH BY THE WAY - ACCORDING TO THEIR 2007 CORP. ANNUAL REPORT ON FILE WITH THE FLORIDA DEPARTMENT OF STATE (PUBLIC RECORDS) THE PHONE NUMBER HANDWRITTEN WRITTEN NEXT TO THE SIGNATURE OF CATHERINE KORNEGAY, VP IS 214-265-2550.
Warranty of my phone thru metropcs
WEST SACRAMENTO, CALIFORNIA -- I purchased a motoralo V323i thru metro. I've only had it over a month now, but when I noticed the problem with my phone I had only had it 2 1/2 wks. My earpiece on the phone where earbuds are plugged ... read full review1 Replies - Latest reply on 03/16/2007
A bit of info for everyone
I've noticed a lot of people here have had their complaints about the company, and I don't blame you. All the complaints so far do seem very unfair and quite idiotic.
i work for a ... read full review1 Replies - Latest reply on 10/30/2010
A positive review for a change.
First thing is first. I am NOT a representative of MetroPCS, nor am I affiliated with the company in any way, shape or form.
In May 2009 I was laid off from my job and am to this day living off my ... read full review
FLORIDA -- Metro PCS is the leader in unlimited,HA I am a insider to metro,Having owned a store, I have had A first hand look into the ways that metro screws the consumer.
1. You will not save money-if you travel ... read full review1 Replies - Latest reply on 09/22/2008
SHAKER HEIGHTS, OHIO -- On the date that this bill was due, I spent 45 minutes online, on the phone and calling the company in an attempt to pay my bill. None of the attempts, according to the company, were successful. The following day I again attempted to pay my bill by both going on line and attempting to pay on the phone. At this point I was informed that I had made my maximum attempts to PAY MY BILL and that I would need to wait 24 hours before I could ATTEMPT TO PAY MY BILL AGAIN!!
In the meantime after being delinquent 1 day because of the company's incompetence, my phone was turned off. In checking my bank balance it became painfully clear that the 40.00 phone bill was removed from my account 6 times!
SEBRING, FLORIDA -- I just spent $200.00 on a new phone on the GSM side of Metro and it is terrible.No 4g at all, spotty 3g and often only 2g service.
No one at Metro seems to care, just the same tired scripts read. I attempted to get the unlock code for my phone so I could move it to Net10 or Straight Talk and was told the phone must be active for 90 days to be unlocked.
The service is awful, the customer service sucks, the so-called CSRs don't speak English.When I asked this last time for a supervisor I got told I had to leave a callback number, the supervisor was "not available at this time".
switching from CDMA to GSM was the biggest mistake I have ever made, and T-Mobile has really bad service here.
HOUSTON, TEXAS -- Too many times I got on the Damn Metro bus and some fool has his feet in the damn seat ! One situation was the fool had his feet in the seat not caring about anybody ( not his neighbor, not his neighborhood, not his community, not his city, not his state, not his country, not his continent, not his world) , nor the public property ! Then a sexy lady ( that looked good -as-she-wanted-to-look ! ) walks down the isle of the Metro Bus and the fool with dusty boots on moves his damn feet and that bountifully blessed woman sat all that down in all that dirt with her beautiful dress on ! " Damn ! "
2 Replies - Latest reply on 11/20/2013Add reply
The very next time a fool puts his feet in the seat he should be locked up or just put completely off the Metro Bus ! Somebody please tell the drivers to put those fools off the Metro Bus !
Where's My Rebate??
SEMINOLE, FLORIDA -- Back in March 2013, I went to Metro PCS to buy my son a new Galaxy phone. (I have been a faithful customer for years) The store owner assured me I would be getting a $70 dollar rebate, one $50 dollar ... read full review2 Replies - Latest reply on 07/19/2013
Every month I have to get my phone reconnected when they can't remember my auto pay credit card.
I am tired of their income patience. I guess you get what you pay for.
My phone bill is normally due on the 11th of every month, today is 6/12/13. I paid my bill yesterday and my phone was activated until today at about 12 noon. So thIs isn't making much sense to me at all Add reply
Extremely Poor Customer Service
TITUSVILLE, FLORIDA -- I purchased new service from this company and importing my old phone number from a different provider.... was told would be active in 2 hours.. after the 4th call to the company was told could take up ... read full review2 Replies - Latest reply on 06/05/2013
Not very happy with my phone, had it for less than 3 weeks already see it as a safety issue. My phone gets extremely hot if I use wifi or satellite GPS, ( can leave a minor burn on a child) also if my phone dies completely it takes 10 to 12 minutes to power it on, which at the second week I started having problems with my phone keeping a full charge. Add reply
N WEYMOUTH, MASSACHUSETTS -- Earlier this month, I drove my (legally blind) brother to the PCS Metro store on Bridge St, in N Weymouth, MA. His mission was to pay his monthly bill, and to buy himself a new phone.
While he was ... read full review
It is a big frustration trying to make an international call. Each minute the phone goes mute and the call is lost. Then you call again talk for a minute and it happens again. Add reply
My boyfriend paid 400$ for a cellphone what barely works where ever he goes he looses connection its supposed to have good connection and he paid 400$ for a phone that doesn't work THATS A RIPOFF FIX IT WE COMPLAINED 2 TIMES AND NOTHING. FIX IT 1 Replies - Latest reply on 04/20/2013Add reply
The last couple of weeks I can't even make a phone call inside my house unless I'm in one room. At work my calls drop constantly. Traveling on the interstate my calls drop 2-3 times in a drive. This is ridiculous. 3 Replies - Latest reply on 06/15/2012Add reply