The Worst Processing of Orders and Returns; the Worst Customer Service
RANDOLF, MASSACHUSETTS -- 1. I placed an order for 3 pairs of pants on 7/17/12. What I received was one pair of pants - and not the once that I ordered. When I called customer service (herein referred to as CS), I was told that the items that I had ordered were not in stock, so they "replaced" it with a pair of pants that they did have in my size. Have you ever heard of such a thing?! I returned the pants, requesting a full refund and no return shipping charges. After multiple calls to CS, I finally was given a credit, less $5 shipping. I've called CS to try to get my $5 back, but they are not helpful at all.
2. I called several times to find out if the pants that I was looking for were in stock, to try to avoid the pitfall noted above. after calling every week for one month, they were finally in stock. I placed an order for 6 pairs of pants (3 bootcut and 3 slim leg) - all in the same size. The order that I received was 50% incorrect. They sent 3 pants in one size and 3 pants in another size. I returned the pants. When I hadn't received a credit, I called to speak to a CS supervisor (at this point, I was pretty frustrated) and told her of my concern that orders were not being processed properly, the sup told me that she would have to listen to the recorded call when I placed the order and insinuated that I was lying! When I told her this, she promptly disconnected my call! I called again and spoke to another supervisor, who confirmed that that my return had been received by their warehouse and that he would "look into expediting" the credit to my account. To date, no credit has been posted. Emails to CS have been ignored. I returned the 3 pairs of pants that were the wrong size (Metrostyle's error) as well as another pair of pants that were actually accurately processed as part of my order, but just didn't fit right. I expect a credit for the 4 pairs of pants, 50% refund of my shipping for the items that were sent in error ($16.99 shipping for the entire order) and no return shipping charges. This is absolutely the WORST online experience I have EVER had - and I buy ALL of my clothes online. Horrible customer service, horrible processing of orders!