RANDOLF, MASSACHUSETTS -- 1. I placed an order for 3 pairs of pants on 7/17/12. What I received was one pair of pants - and not the once that I ordered. When I called customer service (herein referred to as CS), I was told that the items that I had ordered were not in stock, so they "replaced" it with a pair of pants that they did have in my size. Have you ever heard of such a thing?! I returned the pants, requesting a full refund and no return shipping charges. After multiple calls to CS, I finally was given a credit, less $5 shipping. I've called CS to try to get my $5 back, but they are not helpful at all.
For years I have been shopping at Chadwick's, which is also owned my the same company that owns Metrostyle. On March 25th I placed an order for 3 items; 2 tops and a pair of pants. On March 31st I called to check on the order and they told me they are transitioning to a new computer system and could not see if it shipped or not. They advised me to order it all again. So I called to see if they saw the order and they said I have 2 orders and they will cancel the one I had just placed on the 31st. Well, in April I got BOTH orders. I sent the 2nd one back at my expense because I did not want to make another call and talk to someone who did not know what they are doing. They credited the first order which was a lower amount and took off $6.00 for shipping! I e-mailed them to let them know the wrong order was credited and that they still owe me $30.48. No response. So I sent a letter over a week ago explaining what happened and a copy of my receipt. STILL no response. At this point I am at a loss of what to do next except keep hounding them for my additional refund. In this day and age there is no excuse for months on end to transition to a new system and to be so unresponsive. I may have to write to the president of the company. It's too bad because I really like their clothes. FRUSTRATING!