Michigan Bulb Company

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Michigan Bulb Co. Dismal Customer Service
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LAWRENCEBURG, INDIANA -- If you need to talk to Michigan Bulb Co. about a problem with an order, you have to call them long distance. They say they don't have an 800 number to give you for such a situation, and they will not call you back on their own dime to address their own lack of customer service. I ordered and paid for (via credit card) flowers from Michigan Bulb Co. After the flowers had not arrived in any reasonable time, I emailed Michigan Bulb first to ask about shipping and then again to cancel the order as I was sure the flowers would not arrive in any condition I would find acceptable for planting. They never replied to either of my emails. Yes, I had included all of the required information. Order number, customer number, etc. NO REPLY TWICE from Michigan Bulb Co. I finally had to call them long distance at their customer service (NOT!) number where I sat on hold way too long paying long distance charges and listening to their recording about how much they cared about me as a customer. By my experience with this company, they are quite efficient at taking your order and your money. But beyond that, customer service is nonexistent and/or you are going to have to pay more money to talk to someone about an order that you have probably already lost money on to begin with!
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tnchuck100 on 05/27/2007:
Dispute the charge with the credit card company.

Personally, I never order anything on a website. I do shop on the internet. But, I want to TALK to a human. Get a feel for their attitude and responsiveness. THEN I will order. Furthermore, I ALWAYS make it clear that I will not entertain a backorder. If that happens I WILL cancel.
Ponie on 05/27/2007:
Their ads have always intrigued me. I think their prices are very reasonable and had often thought of ordering from them. Thanks for the information. They're now on my 'do not buy' list.
Sarah May on 05/27/2007:
"I sat on hold way too long paying long distance charges and listening to their recording about how much they cared about me as a customer." -- Probably number four on my greatest pet peeves list!
Thanks for the review!
CentralIllinois on 07/02/2014:
"Company does not know it's left from right hands. Before you purchase read some of the reviews and see that people ae having trouble with their orders.

I have paper shipping notices that Michigan Bulb Company has sent me in the mail and then emails. My card was charged and I was sent 3 dead plants in which I took pictures of them and emailed them to customer service. They are reshipping those the first week of July 2014. But wait when I talked to customer service today, she said they won't ship till 2015.

The rest of the shipment was to come September 2014, and February 2015. I have packing slips that say this, today I recieved an email that my order was cancelled. For 2 weeks between emails and phones calls I was given the run around and told dates that where never going to happen.

Then I find out today the customer service center really does not know what is in stock. They just take the orders and put them into the system and basically one of the many greenhouse facilities that they use might have what the customer ordered.

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Buying plants online - DON'T!
Posted on
I've had bad experiences with several of the online plant/flower supply companies. Have come to learn that this is just "par for the course", and am passing what I have learned on to you.

Michigan Bulb Company will send you very, very small plants in a condition they call "dormant". After trying to nurse several of these back to life without success, I'm calling it "dead". Found out they pack and palletize the plants, but don't ship until their pallet is full - explaining shipping times of up to a MONTH and perhaps the dead plants as well.

Direct Gardening sends slightly bigger plants, and they seem to be alive. This would be good if they were the lovely plants pictured in their catalog - but so far I've gotten poison ivy (well, I did order a vine, but not that one!) and a healthy weed.

Shipping (or what they call "handling") charges are very high, and if you don't like dead plants you have to pay to ship them back, too.

I recommend finding something big and healthy at your local garden store, Home Depot, or Lowes. Save yourself some time, money, and disappointment.
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beedub on 07/03/2006:
I know exactly what you mean. My experience was over 10 years ago with Michigan Bulb. Always had poor customer service response and tiny plants. What did live through their "dormant" stage never amounted to more than a small plant. But, you know the worst part was all the bulk mail they send you. Proved to me they are much more a marketing company than a reliable, quality plant provider in my opinion.
Doc J on 07/03/2006:
Thanks for the post and the poster and above comments. Sounds like Michigan Bulb watchs Monty Python's "Parrot Sketch"...
It isn't dead...it's pining for the forrest.
Hugh_Jorgen on 07/04/2006:
I have bought from Michigan Bulb as well - if you need a large quantity of plants at a cheap price, they are just the ticket. But I have found it takes at least two, and usually three growing seasons for the plants to really develop. I bought a bunch of glads from them three years ago and this year I finally have a large, healthy bed of them.
Anonymous on 07/05/2006:
If you do business with Michigan Bulb CO. you should enter their name at this website (http://search.bbb.org) then re-consider. They have a real bad rating.
c joy on 10/23/2010:
ARRRRGGGHHH. I am afraid to see what my garden looks like next year. Puny plants which may not grow. I also am a battle weary Michigan bulb customer and have had much better luck with fully grown plants from Menards, Home Depot, etc!
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