Another Business That Doesn't Know How To Do Business
I've been using Microsoft products since 1987. I've never bought a product myself, but the products were supplied by my employers. I'm seriously considering not using MS products at all. They tend to cost me time (which is money). I don't know how much time I've lost over the years, but it's got to be on the order of months.
I don't know why Microsoft can't produce a product that works and doesn't crash. In the beginning when I would call about crashing problems, they would tell me to delete all other programs on my computer. I just loved that attitude. Now, they don't come out tell you that. My last encounter with a tech started out pleasantly. She gave me some things to do, which helped, but didn't solve the problems. Office crashes on a regular basis and usually just before auto back-up, so I lose the maximum amount of time and work.
I frequently work on large documents, which Office doesn't handle well. The auto backups are particularly frustrating. Everything grinds to a halt. I suppose I could keep typing, but I tend to do a lot of in process editing. Essentially, every time Office does an auto back-up, I sit there staring at the screen for 30 seconds. This a terribly inefficient way to work. All too often, I've got an idea I'm trying to express and have just gotten on a inspirational roll, when Office starts to back up. As a result, I usually lose my train of thought.
I think Microsoft has lost sight of the forest while getting too caught up in the trees. They get so caught up in trying to address the details of programs that they lose sight of the end-user and of the coordinated "whole" of what their programs should be. It's not just office, it's everything they produce.
These problems with programs are evidence of a dysfunctional company. Like many, if not most, businesses in this country, Microsoft has lost sight of how to "do business." Part of this problem has to do with what Robert Bly (poet laureate) referred to as "sibling society" or a society of adolescents. Look at what characterizes adolescence. Kids don't want to take responsibility. In fact, they will squirm and wiggle their ways out of responsibility for their actions. Kids are exploring the limits of what they can get away with. Kids are establishing their "egos" in ways that are often destructive, but are at least childish. Fundamentally, adolescents are focused on themselves and what they can get out of situations, not on others (such as customers). -- Now, go back and insert "Microsoft" or any other business for "adolescent."
Microsoft even has the audacity to ask for money to give you help when their products don't work! They even have gone so far as to not provide a way to contact their corporate headquarters on their website. At least, I never found it. I googled MS headquarters and that's how I got to this site. And, this site's email finder didn't find one either. So, they will charge you for help, and keep customers from complaining. (How many other companies do the same thing?)
In these bad economic times, this is one company that should not be rescued. In fact, the whole economic mess we're in at the is moment due to the adolescent nature of CEOs and the general mentality of corporate America.
Grow up Microsoft... or go out of business.