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Microsoft Corporation Consumer Reviews - Page 2

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Support That Can Kill a Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATTLE, WASHINGTON -- Microsoft@live.com support experience. My client was diligently using his email - the one which the email address had been in use for 4 years - when it said 'reconfiguring email'. Next, it started asking for a password. This is when my call came in- One of our sales reps emails stopped working! Trying all the passwords I had done not resolve the outlook connect issue and web login would not work either. The password reset said the account did not exist. Trying to set up a new account with the email address said the address already existed. He can't do his work! Emergency call to Microsoft. "No, we can't really help you, you have to go through a form-based service call." Fine.

Created the message, sent it. Finally, later in the day, received a email telling me the forum message was responded to. Logged on and read the following: Oh come on! Responded that we needed to get the email address released and we're even willing to lose past history. No response. Nothing. I guess this is the new face for Microsoft support. If you think that relying on a @live.com email address for any business use is safe, think again. Days later- still nothing. Month later. Still nothing.

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The Worst Computer Experience Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORENCE, OREGON -- After 20+ years, my MSN account was accidentally cancelled. I got no renewal notice, no forewarning. I turned on my computer this morning to get my emails and got a notice that my MSN is no longer valid. I've been on the phone for well over 3 hours waiting for assistance. Once I thought a support person was connecting with me but the line hung up instead after over an hour of being on hold. This company has gotten way too big for their breaches. They are NOT user-friendly, not helpful, transfer me to 3-4 different people for the same kind of problem - with no success or help ever received.

Their rates go up and their customer service keeps going down. All of their support it seems are Indian and do NOT speak English well at all. They don't understand me and I can't understand them. We are supposed to pay more each renewal period for better service and it just keeps getting worse and worse. After being with MSN for 20 years, I am so totally fed up and disgusted with all facets of their big government. They are useless, they've gotten to be a monopoly who could cared less about their customers. Whoever is thinking about hooking up with MSN... Save yourself money, grief and much frustration and do NOT sign up with MSN.

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No Longer in Database
By -

I have been using Microsoft products for years. I have on several occasions thought about changing to Mac but have always been able to fix or get a solution for the error or problem. Today is a final straw, see I've had MSN messenger for years and about a week ago I was no longer able to log in as it said my WindowsLive ID did not exist. I posted on the technical site and a moderator said he couldn't find my ID. I wrote back and offered logs to show my account did exist and another moderator wrote back saying they checked my account like the previous moderator did and it did not exist and didn't matter if I had logs or not I'm just out of luck.

This just goes to show that NONE of the Corporations really care about us the individual and all their concerned about is selling the product and dropping you when support is needed. This is really bad when you go to the tech site and it list they have the problem you're stating saying only a small percentage will experience this. People beware Microsoft can't even keep a simple database or records on its users so they can use the services that have been purchased and yes I know messenger is a part of the program but I paid for Windows Vista.

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Completely Frustrated
By -

I am completely disgusted with Microsoft and their Zune product. I purchased a Zune 120gb only to have it quit after 7 months. Microsoft sent me a replacement only to have the same problem right out of the box. I have spent hours with tech support and customer service, all to no avail. I do not want to be sent a replacement of a product with obvious design flaws over and over again. When will the cycle end? I was told a refund is "out of the question." I am now left with a $250.00 paperweight that makes me ill every time I think about it.

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Bill Gates Is A Disgrace To The American Dream
By -

GEORGIA -- I am shocked at how many complaints I have seen & read here, but I know some of the reasons. This man that made most of his wealth off good hearted hard working Americans is not happy being one of the richest men in the world. His company will gouge every penny they can out of you and then send all the jobs, outsourced, to India the Philippines and anywhere else he can get cheap labor. If you need help with his product, you cannot understand or communicate with the people you have to talk with.

He gives millions to schools, art and other such entities, buying reputation that is all bull dung. If he cared, he would let the American people have the job's he outsources. I thought he was a good man, but after using his product and buying his software, I now know the TRUE BILL GATES. I do hope he can have a better life because of all the Americans he is screwing. I guess he needs another 100 room house, 20 more expensive cars, or whatever floats his boat. We would just like to have a job to try to live a poorer life than he.

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Wireless Laser Mouse 6000 V2
By -

The version that I own is designed for right handed folks. I have yet to experience any issues with the device. The receiver for this mouse plugs into any USB port. The receiver looks just like a USB drive. Beats the older style that sat on the desktop with a cord that was hooked to the computer. The wheel and every button on the mouse is configurable. I've left everything but the two thumb buttons with their default settings. If you're in the market for a wireless mouse, you might want to consider this model. Try it out first at the local electronics or office store. The key consideration for a mouse is how it feels in your hand.

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My Zune Helped Me Recover Lost Files on My Laptop
By -

I purchased a 30GB Zune in 2006 before deploying to Afghanistan. While in Afghanistan, my laptop crashed (that is another review) and the geniuses with the online support team had me to do a complete restore on the laptop saying that it would not affect music, photos, videos, etc. Needless to say, I lost it all! One phone call to Microsoft and the lady was able to help me recover all of my media via the files on my Zune. Others may have had complaints but my first experience with the Zune Help Desk was definitely a good one. Thanks a lot to the people at Zune.

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Visual Inadequacies In Office 2007
By -

WASHINGTON -- Office 2007 changes the menu bar by deleting all but a tiny portion of it and putting actions in category tabs. That would be OK, if they would allow power users to add their own menu bars and buttons. Some I have designed and use all the time are: foreign character insert, format hanging indent, changing case, and font color. None of these can be accessed with one button click in the new ribbon. And, if you enlarge the new category tabs to readable size, you lose half your screen.

I e-mailed Microsoft and was referred to their Accessibility Advocate, who sympathized she wished her eyes would just work. My eyes are 20-20 with glasses, it is the program that doesn't work, not with laptop screens. Microsoft suggested I turn on the Narrator to read me the screens and wear earphones when in public. Not an adequate solution.

Office is moving closer to the Apple/Mac idea of making system changes difficult if not impossible and instead making the screen intuitive if less functional. If I wanted a "here's what we're selling, take it or leave it" instead of buying something I could tweak to my own preferences, I would have purchased a Mac in the first place.

Microsoft captured the PC market because they allowed users to modify their environment and build their own shortcuts. Now they are doing the opposite and finding more and more ways to restrict the user to only what Microsoft wants them to do. Where is CP/M when you need it?

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125% Price Differential Between US And Canada
By -

When trying to order the MS Office 2007 Standard Upgrade online, I was continually booted out. I finally realized that Canadians cannot order the upgrade. When I tried going to the microsoft.ca site, the price for the Standard package was 35% higher in Canada than the US. Combine this with the fact that I can only order the entire package, not just the upgrade. I realized that I am paying a whopping 125% more for what I want than if I lived 100 miles south!

This is outrageous given the fact that our currencies have been at or near par for several years. And there are no extra duties or taxes, since this is covered under NAFTA. MS is just trying to gouge the Canadian consumer and I am furious!

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Zune Defective Screen
By -

Zune Cracked LCD Screen Microsoft Customer support is terrible. Don't buy a ZUNE! Purchased a 30 GB Zune 06/17/07, on 07/28/07 the LCD screen failed. No damage to the cover but the inner LCD screen is a rainbow spider web. 07/30/07 at 10:29 AM MST I contacted Microsoft Zune Customer Support speaking with Ken, I was told that he has seen this problem before when the LCD has failed at no fault of the consumer, but Microsoft still refused to warranty the product. Stating the warranty only covers the hard drive or software. I did not damage the unit, this a manufacturing defect in the LCD, regardless the screen is not covered and would not be repaired.

I was told that despite a 1 year Microsoft parts and labor warranty and a two year supplemental warranty I have no recourse and, as I understood, am essentially out of luck. This is not acceptable when spending $229.94 (plus a $17.88 extended service plan) and having the item fail within 45 days, then being told, "Sorry, but that's not our problem, you a€™re on your own." Microsoft will do nothing to solve the problem. Ken referred me to Zune.net/feedback to register the complaint, which I did.

07/30/07 at 11:23 AM MST I Contacted Repairnow.com/Wal-Mart and spoke with Shiela, **. I was told the supplemental warranty does not take effect until the manufacturer warranty expires and they could not help me. She referred me back to Microsoft, but Microsoft will not honor the warranty. 07/30/07 at 2:30 PM I went back to Wal-Mart where customer service was unable to return the device due to a 15 day return policy on electronic devices of this nature.

As of 7/31/07 at 11:26 AM I have sent two e-mails to the Zune.net/feedback with no response to my complaint. I think they are just going to try to ignore me and hope I go away. The Zune seems to be so poorly manufactured that the inner LCD will fail under common use and Microsoft customer support is so poor that they will do anything to avoid fixing a known problem.

As of 08/01/07 at 10:24 PM MST I have had no response to my written complaints to Zune.net/feedback. I have done a web search and found this to be a very common problem. A few people were able to get it repaired, only to have the screen fail again within a couple of weeks. I have included some website addresses related to this issue; http://www.consumeraffairs.com/computers/microsoft_zune.html. http://www.my3cents.com/index.cgi?tab=3.

The following are some organizations I intend to contact after giving Microsoft Customer Support another opportunity to correct the problem;

http://www.consumeraffairs.com/php/a_report.php - Department of Consumer Affairs
https://odr.bbb.org/odrweb/public/GetStarted.aspx - Better Business Bureau
http://attorneygeneral.utah.gov/fraud.html - Utah Attorney General Office
http://www.commerce.utah.gov/dcp/ - Utah Department of Commerce
www.ftc.gov (1-877-FTC-HELP) - Federal Trade Commission

08/01/07 at 11:15 PM MST I sent the above text to Zune.net/feedback, hoping to get their attention. 08/02/07 at 10:39 AM MST I contacted Zune Customer Support by phone, speaking with Service Representative Shilpa (**) and Customer Service Manager Don (**) both flatly refused to accept any responsibility for the damaged LCD screen. Both claim the specific part is not covered under warranty because they define it as €œphysical damage despite the part being an internal component of the device.

Shilpa claimed there was a specific clause in the warranty that defined this part but was unable to produce the language in the manual and refused to find and email the text of the clause to me. I was again referred to Zune.net/feedback and given a reference # of **. Both the representative and manager dismissed my complaint and identical complaints of others as disgruntled customers who didn'€™t get their way.

Microsoft is fully aware there is a problem with this component of the device, and simply refuse to do anything about it. I was also told they would not repair it under any circumstances, there were not any authorized service centers to either take or send the device to, referred me to some generic electronics repair store, which in turn would void any €œwarranty that would still apply, because of an unauthorized opening of the case of the device. I have sent multiple comments to the Zune customer feedback site with no response to my complaint.

08/02/07 2:30 PM MST I have filed a complaint with the Better Business Bureau. At 3:15 PM MST I filed a complaint with Consumer Affairs, receiving a notice the complaint would be added to the database. If you already have a Zune, I hope you don't have this problem. If you already have the same problem the Better Business Bureau and Department of Consumer Affairs needs to hear about it.

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Microsoft Corporation Rating:
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1.3 out of 5, based on 14 ratings and
42 reviews & complaints.
Contact Information:
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052-7329
425-882-8080 (ph)
www.microsoft.com
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