FLORENCE, OREGON -- After 20+ years, my MSN account was accidentally cancelled. I got no renewal notice, no forewarning. I turned on my computer this morning to get my emails and got a notice that my MSN is no longer valid. I've been on the phone for well over 3 hours waiting for assistance. Once I thought a support person was connecting with me but the line hung up instead after over an hour of being on hold. This company has gotten way too big for their breaches. They are NOT user-friendly, not helpful, transfer me to 3-4 different people for the same kind of problem - with no success or help ever received.
Their rates go up and their customer service keeps going down. All of their support it seems are Indian and do NOT speak English well at all. They don't understand me and I can't understand them. We are supposed to pay more each renewal period for better service and it just keeps getting worse and worse. After being with MSN for 20 years, I am so totally fed up and disgusted with all facets of their big government. They are useless, they've gotten to be a monopoly who could cared less about their customers. Whoever is thinking about hooking up with MSN... Save yourself money, grief and much frustration and do NOT sign up with MSN.
My daughter really wanted some kind of mp3 player for Christmas 2007 and after reviewing the Zune and Ipod decided that we would stick to Microsoft (since we have found them in the past to be reliable) and get her a Zune. On Christmas my daughter opened her Zune and began charging the Zune so she could use it to listen to her music while she worked out. The next day when she woke up to use her Zune she unplugged it from charging and went to turn it on, however, the only thing that would appear was a big exclamation mark.
We called Zune and explained the problem to them and spent over an hour on the phone as they explained that I must have not charged the Zune long enough although it had been charging for hours. After an hour on the phone and then hours uploading new software onto the computer and Zune the Zune still would not turn on so she could listen to music. More hours were spent on the phone and the product still wouldn't work.
I decided to take the Zune back to Radio Shack where we bought the Zune (along with the original receipt and only 20 days after the purchase date) only to find that they could not replace the Zune and could not refund us our money! We got back onto the phone and a box was finally shipped to us to send in for repair. When receiving the Zune back in January my daughter didn't receive her green Zune back, yet received a navy blue Zune in the mail that said "refurbished" on the back. So I paid $250 some dollars for a Zune she never used to receive some refurbished one back in the mail a month later.
My daughter loaded her music onto her Zune and began using the Zune for a few weeks while she worked out when again the Zune shut off and would not go past a exclamation point screen. We got back on the phone with Zune where we spent multiple nights and hours calling multiple Zune numbers and talking to 5-6 different people who kept telling us the same steps over and over and then transferring us to numbers who then would transfer us back. We went in circles on the phone until I finally asked to speak with a manager about the problem.
After speaking to the manager the conclusion which was established was that I was now going to have to send back in the Zune to receive only ANOTHER refurbished one and not get an extension to the warranty when it has been almost 6 months that my daughter has had the Zune yet only worked for about 1 month. Zune refuses to give me my money back, Radio Shack refuses to give me my money back (that was established in Dec!), Zune refuses to extend my warranty, and Zune refuses to send me a brand new Zune! So basically I have thrown $250 dollars down the toilet because Zune doesn't seem to care about a consumer at all.
NAPLES, FLORIDA -- I purchased Win 8 three weeks ago, it worked OK. Thur night I tried to reset it then I had problems. It would not accept the key code. Today I spent two hours on the phone with techs that couldn't speak reasonable English. I lost $40.00 plus two hours. Then he tried to tell me I had a bad copy of Win 8, after two hours on the phone I lost it. Went back to Win 7 Pro. I'm done with their techs from India. Hire American, Microsoft.
SUEZ, EGYPT -- I am an American living in Egypt. I enjoy playing the game of Hearts in my spare time. I am very competitive with myself. I become very frustrated when the computer assigns points to me and causes me to lose the game. Just a game, yes. However, the game should run properly. I know Microsoft takes pride its games. Please look into this problem. I would hate to lose playing the game of hearts. It is quite entertaining when it operates correctly.
REDMOND, WASHINGTON -- I purchased the Microsoft Office Home and Student 2010 priced @ $149.99. The product says there are 3 PC licenses, HOWEVER, I loaded the product on two laptops and one desktop and the desktop says this copy of windows is not genuine. I am livid and disappointed with the unfulfilled promise from a major corporation. I don't know how to install a product which isn't genuine and now each time I log on the desktop it asks if I want to install windows. I wish Microsoft would send another disc to my home as this one if obviously defective.
I have been using Microsoft products for years. I have on several occasions thought about changing to Mac but have always been able to fix or get a solution for the error or problem. Today is a final straw, see I've had MSN messenger for years and about a week ago I was no longer able to log in as it said my WindowsLive ID did not exist. I posted on the technical site and a moderator said he couldn't find my ID. I wrote back and offered logs to show my account did exist and another moderator wrote back saying they checked my account like the previous moderator did and it did not exist and didn't matter if I had logs or not I'm just out of luck.
This just goes to show that NONE of the Corporations really care about us the individual and all their concerned about is selling the product and dropping you when support is needed. This is really bad when you go to the tech site and it list they have the problem you're stating saying only a small percentage will experience this. People beware Microsoft can't even keep a simple database or records on its users so they can use the services that have been purchased and yes I know messenger is a part of the program but I paid for Windows Vista.
I am completely disgusted with Microsoft and their Zune product. I purchased a Zune 120gb only to have it quit after 7 months. Microsoft sent me a replacement only to have the same problem right out of the box. I have spent hours with tech support and customer service, all to no avail. I do not want to be sent a replacement of a product with obvious design flaws over and over again. When will the cycle end? I was told a refund is "out of the question". I am now left with a $250.00 paperweight that makes me ill every time I think about it.