SEATTLE, WASHINGTON -- Microsoft@live.com support experience. My client was diligently using his email - the one which the email address had been in use for 4 years - when it said 'reconfiguring email'. Next, it started asking for a password. This is when my call came in- One of our sales reps emails stopped working! Trying all the passwords I had done not resolve the outlook connect issue and web login would not work either. The password reset said the account did not exist. Trying to set up a new account with the email address said the address already existed. He can't do his work! Emergency call to Microsoft. "No, we can't really help you, you have to go through a form-based service call." Fine.
Created the message, sent it. Finally, later in the day, received a email telling me the forum message was responded to. Logged on and read the following: Oh come on! Responded that we needed to get the email address released and we're even willing to lose past history. No response. Nothing. I guess this is the new face for Microsoft support. If you think that relying on a @live.com email address for any business use is safe, think again. Days later- still nothing. Month later. Still nothing.
FLORENCE, OREGON -- After 20+ years, my MSN account was accidentally cancelled. I got no renewal notice, no forewarning. I turned on my computer this morning to get my emails and got a notice that my MSN is no longer valid. I've been on the phone for well over 3 hours waiting for assistance. Once I thought a support person was connecting with me but the line hung up instead after over an hour of being on hold. This company has gotten way too big for their breaches. They are NOT user-friendly, not helpful, transfer me to 3-4 different people for the same kind of problem - with no success or help ever received.
Their rates go up and their customer service keeps going down. All of their support it seems are Indian and do NOT speak English well at all. They don't understand me and I can't understand them. We are supposed to pay more each renewal period for better service and it just keeps getting worse and worse. After being with MSN for 20 years, I am so totally fed up and disgusted with all facets of their big government. They are useless, they've gotten to be a monopoly who could cared less about their customers. Whoever is thinking about hooking up with MSN... Save yourself money, grief and much frustration and do NOT sign up with MSN.
I have been using Microsoft products for years. I have on several occasions thought about changing to Mac but have always been able to fix or get a solution for the error or problem. Today is a final straw, see I've had MSN messenger for years and about a week ago I was no longer able to log in as it said my WindowsLive ID did not exist. I posted on the technical site and a moderator said he couldn't find my ID. I wrote back and offered logs to show my account did exist and another moderator wrote back saying they checked my account like the previous moderator did and it did not exist and didn't matter if I had logs or not I'm just out of luck.
This just goes to show that NONE of the Corporations really care about us the individual and all their concerned about is selling the product and dropping you when support is needed. This is really bad when you go to the tech site and it list they have the problem you're stating saying only a small percentage will experience this. People beware Microsoft can't even keep a simple database or records on its users so they can use the services that have been purchased and yes I know messenger is a part of the program but I paid for Windows Vista.
I am completely disgusted with Microsoft and their Zune product. I purchased a Zune 120gb only to have it quit after 7 months. Microsoft sent me a replacement only to have the same problem right out of the box. I have spent hours with tech support and customer service, all to no avail. I do not want to be sent a replacement of a product with obvious design flaws over and over again. When will the cycle end? I was told a refund is "out of the question." I am now left with a $250.00 paperweight that makes me ill every time I think about it.
GEORGIA -- I am shocked at how many complaints I have seen & read here, but I know some of the reasons. This man that made most of his wealth off good hearted hard working Americans is not happy being one of the richest men in the world. His company will gouge every penny they can out of you and then send all the jobs, outsourced, to India the Philippines and anywhere else he can get cheap labor. If you need help with his product, you cannot understand or communicate with the people you have to talk with.
He gives millions to schools, art and other such entities, buying reputation that is all bull dung. If he cared, he would let the American people have the job's he outsources. I thought he was a good man, but after using his product and buying his software, I now know the TRUE BILL GATES. I do hope he can have a better life because of all the Americans he is screwing. I guess he needs another 100 room house, 20 more expensive cars, or whatever floats his boat. We would just like to have a job to try to live a poorer life than he.
The version that I own is designed for right handed folks. I have yet to experience any issues with the device. The receiver for this mouse plugs into any USB port. The receiver looks just like a USB drive. Beats the older style that sat on the desktop with a cord that was hooked to the computer. The wheel and every button on the mouse is configurable. I've left everything but the two thumb buttons with their default settings. If you're in the market for a wireless mouse, you might want to consider this model. Try it out first at the local electronics or office store. The key consideration for a mouse is how it feels in your hand.
I purchased a 30GB Zune in 2006 before deploying to Afghanistan. While in Afghanistan, my laptop crashed (that is another review) and the geniuses with the online support team had me to do a complete restore on the laptop saying that it would not affect music, photos, videos, etc. Needless to say, I lost it all! One phone call to Microsoft and the lady was able to help me recover all of my media via the files on my Zune. Others may have had complaints but my first experience with the Zune Help Desk was definitely a good one. Thanks a lot to the people at Zune.
WASHINGTON -- Office 2007 changes the menu bar by deleting all but a tiny portion of it and putting actions in category tabs. That would be OK, if they would allow power users to add their own menu bars and buttons. Some I have designed and use all the time are: foreign character insert, format hanging indent, changing case, and font color. None of these can be accessed with one button click in the new ribbon. And, if you enlarge the new category tabs to readable size, you lose half your screen.
I e-mailed Microsoft and was referred to their Accessibility Advocate, who sympathized she wished her eyes would just work. My eyes are 20-20 with glasses, it is the program that doesn't work, not with laptop screens. Microsoft suggested I turn on the Narrator to read me the screens and wear earphones when in public. Not an adequate solution.
Office is moving closer to the Apple/Mac idea of making system changes difficult if not impossible and instead making the screen intuitive if less functional. If I wanted a "here's what we're selling, take it or leave it" instead of buying something I could tweak to my own preferences, I would have purchased a Mac in the first place.
Microsoft captured the PC market because they allowed users to modify their environment and build their own shortcuts. Now they are doing the opposite and finding more and more ways to restrict the user to only what Microsoft wants them to do. Where is CP/M when you need it?
When trying to order the MS Office 2007 Standard Upgrade online, I was continually booted out. I finally realized that Canadians cannot order the upgrade. When I tried going to the microsoft.ca site, the price for the Standard package was 35% higher in Canada than the US. Combine this with the fact that I can only order the entire package, not just the upgrade. I realized that I am paying a whopping 125% more for what I want than if I lived 100 miles south!
This is outrageous given the fact that our currencies have been at or near par for several years. And there are no extra duties or taxes, since this is covered under NAFTA. MS is just trying to gouge the Canadian consumer and I am furious!
REDMOND, WASHINGTON -- It boggles my mind that the designers of this program would miss some CRITICAL features. Here's a list of features that even the most unskilled computer user would have thought of.
1) An easy, effective way of backing up and transferring Outlook data (contact and calendar information). Even their online explanation for how to find their stupid .pst file is wrong. Telling you to go and find a file the is "hidden" by default. How dumb can you get. How easy to have a file command that for data backup that asks you what you want to back up and where you want to put it. Then, when you make that information available to a second or new computer, the computer finds it and asks if you want to add that data to the new Outlook. And they say they do excellent consumer testing.
2) Printing envelops. Another dumb system. It allows you to select your contact file, but then it automatically select all of your contacts and makes you go through one at a time to eliminate the ones you don't want. Either that, or make up a file for every situation. Again, how easy to have a "select all" toggle. Dumb, dumb, dumb. Additionally, it doesn't allow you to save your envelop settings and they have to be redone after every single printing. Don't they realize that you might want to address envelops differently from typing letters. Again, how easy have a "Save Settings" button in the envelop area. The Outlook designers should be given their "pink slips" immediately.