MSN Email Support
I have an MSN Premium Email Account. I also direct a nonprofit organization. The organization's Web site uses forms for visitors to contact us. The form results are forwarded to our MSN account. Unless, that is, if the visitor is an MSN or Hotmail user.
For almost 2 weeks I have tried to get MSN technical support to address the fact that we do not get submissions from their users. I've spent over 600 minutes on the phone with these people, only to have them repeat previous resolution efforts to no avail. They always end up telling me someone will call or email me, and no one ever does. So, I call back, and we start at square one again.
'Do you have your email filter set to high?''Do you have the domain blocked?' No and No. 'Well, set your forwarding to another 'non-MSN' account, and see if that works. Because it's probably the way you have the form set up.' I have, and yes, it does work. My form is set up just fine. Your server is blocking my email, MSN. '...Let us call you back on that.'
I have found a total of 2 articles on this from people with the same issue. I've also found a few links to the MS Knowledgebase and Forum, but the content is no longer there. It's been removed for some reason. As with their technical support, no one has any answers. Or, maybe they just don't want to admit it's they're problem. Sure, I could use another email address, but I'm paying for this one. Besides, why should I have to? Why can't they just FIX IT?
I spent over 107 minutes on the phone with technical support again today. I had emailed them with all the information a week ago, and again they asked me to try using another 'non-hotmail' email address. They have EVERYTHING in writing regarding what has been done. When I call Remond, WA., to their corporate office, they give me a FAX number of the VP for MSN Email. So, I have to take another hour and compose a FAX.
Don't be like me. Save yourself the money, time and frustration of being treated like you have no memory and won't recall being asked the same thing over and over when you have trouble. Look for another ISP.