I have been trying to find how to fix a problem with XP for 3 hours and am unable to find anyone to help me out... I bought the Windows XP software... I should have the ability to get tech support without paying for it! 8 Replies - Latest reply on 01/04/2009Add reply
I purchased a 30GB Zune in 2006 before deploying to Afghanistan. While in Afghanistan, my laptop crashed (that is another review) and the geniuses with the online support team had me to do a complete restore on the laptop saying that it would not effect music, photos, videos, etc. Needless to say, I lost it all! One phone call to Microsoft and the lady was able to help me recover all of my media via the files on my Zune.
3 Replies - Latest reply on 02/01/2009Add reply
Others may have had complaints but my first experience with the Zune Help Desk was definitely a good one.
Thanks a lot to the people at Zune.
Was on the phone for over 2 hours, given several different numbers that brought me to the same lame customer service dept. that asked me the same questions over and over. Never received the help I was looking for. Then asked to pay a shipping and handling fee for a defective product that I already paid for. What a bunch of jerks. I HATE MICROSOFT! Just bought a Mac. WOW, love it. 6 Replies - Latest reply on 12/12/2008Add reply
Hardware And Customer Support
INKSTER, MICHIGAN -- The Xbox 360 is the greatest manufacturing failure since the Edsel. I bought a 360 in June and had to replace it in September. When the piece of crap broke down again in November, I simply returned ... read full review30 Replies - Latest reply on 12/05/2008
KIHEI, HAWAII -- I was downloading music from our old computer (XP) to our new one with Vista (no choice unless you go with a Dell Inspiron). Anyway I could not find the way to covert the audio format from Mp3 to Audio CDs as there was on XP. I called customer service, never got to speak to anyone, because the computer is under warranty and I should contact HP, which is stupid because my ? was regarding the software. After an hour and a half of reading through their problems site on the net, I found out it can't convert the songs, you have to buy another program to be able to do what you could in XP for free. 2 Replies - Latest reply on 12/05/2008Add reply
Failure to provide extended warranty.
THE COLONY, TEXAS -- I purchased an XBOX 360 on Sept. 1st, 2007. On or around November 25th, I contacted XBOX to let them know that it was not working and they agreed to fix it. The turn around time was excellent and that ... read full review
Had major problems this past week with explorer 7. Microsoft did their normal update on 4/9/08. After the update, websites that contained Flash graphics or videos would not work. If your having the same problem then you need to go to Add/Remove hardware under the control panel. The update that you need to uninstall is KB947864.
7 Replies - Latest reply on 04/20/2008Add reply
After uninstalling this update my computer is running faster and all flash websites now work properly! Spread the word.
I Hate Vista
SYDNEY, MASSACHUSETTS -- I can't believe how useless Vista is. Every update stuffs up and now with latest update when you ask for a new folder it sends the folder to n in an alphabetical sense before you even type in the name. ... read full review14 Replies - Latest reply on 02/14/2008
I have found Microsoft's new operating system to be problematic at best. I took a class on office XP not to long ago and it seems as if with this new OS my skills are now obsolete. Is Microsoft just trying to make more money on tutorials and classes? It feels like kind of a waste of time and money to me?
8 Replies - Latest reply on 02/02/2008Add reply
Hopefully the next few upgrades won't deviate too much from this software so that we'll all have a time to adjust to it.
Outlook's Missing Features
REDMOND, WASHINGTON -- It boggles my mind that the designers of this program would miss some CRITICAL features. Here's a list of features that even the most unskilled computer user would have thought of.
1) An easy, effective ... read full review3 Replies - Latest reply on 01/11/2008
REDMOND, WASHINGTON -- Microsoft wants to 'hog' everything and control everything. It is the greediest corporation and least helpful of all that I know. It offers very little in the way of free help and makes it very difficult ... read full review3 Replies - Latest reply on 11/17/2007
My Vista Experience
I was perfectly happy with my XP laptop. But at five years and beyond, it was slowing me down. I decided to upgrade to a new laptop a few months ago, and bought a Vaio laptop with a Vista OS on it.
I ... read full review5 Replies - Latest reply on 10/13/2007
Dear Steven Ballmer, CEO
4 Replies - Latest reply on 01/11/2008Add reply
One Microsoft Way
X Box 360 repair times.
I contacted Xbox 360 almost 5 weeks ago to have my unit repaired under warranty. I was told that the total turn around time was 2-3 weeks. It is now going on 5 weeks and no unit yet. I am now told it may take another 4-6 weeks to repair it. This is not a timely repair as you described it would be. You must have an enormous amount of defective products. You sold a unit that had a major design flaw. The 3 red lights of death has plagued the unit since it came out. Microsoft sold a flawed product that was quickly made to make the most money.
Do not send e- mails that promise a timely repair and then take 2 to 3 times that amount of time.