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40 Reviews & Complaints

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Bill Gates Is A Disgrace To The American Dream
Posted by Dink2222 on 03/02/2009
GEORGIA -- I am shocked at how many complaints I have seen & read here, but I know some of the reasons. This man that made most of his wealth off good hearted hard working Americans, is not happy being one of the richest men in the world. His company will gouge every penny they can out of you and then send all the jobs, out sourced, to India the Philippines and any where else he can get cheap labor. If you need help with his product, you can not understand or communicate with the people you have to talk with. He gives millions to schools, art and other such entities, buying s reputation that is all bull dung. If he cared, he would let the American people have the job's he out sources. I thought he was a good man, but after using his product and buying his software, I now know the TRUE BILL GATES. I do hope he can have a better life because of all the Americans he is screwing.

I guess he needs another 100 room house, 20 more expensive cars, or what ever floats his boat. We would just like to have a job to try and live a poorer life than he.

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Posted by madconsumer on 2009-03-02:
um, so what is your complaint? other than the fact bill gates has made tons of money off of a computer operating system.
Posted by dan gordon on 2009-03-02:
I live in Seattle and Microsoft hires 50000 people in Seattle and the US. There are many other small software companies in the US that are in business to supposrt Microsoft. The Gates Foundation is here which employs hundreds or thoasands of people. When I worked in Textile mfctg I never could figure out the southern states just loving their Walmarts but watching the local mill go bankrupt with no other jobs on the horizon. There are much more villanous people than bill Gates.
Posted by Anonymous on 2009-03-02:
Bill Gates is only the third richest man in the world. The second richest man is in Mexico and the richest man is Warren Buffett. Why not complain about him?
Posted by Anonymous on 2009-03-02:
Of course if you overlook the BILLIONS of dollars he has given to charitable foundations, well then yeah, he's a skunk!
Posted by Anonymous on 2009-03-02:
Bill Gates made most of his money by screwing IBM when he bought DOS. He paid most of his early employees not only in cash but stock as well. All of them are millionaires. When you need help go to www.microsoft.com and find the answer.
Posted by Nohandle on 2009-03-02:
Bill Gates is a disgrace to the American Dream and you hope he can have a better life because of all the Americans he is screwing? A lot of venom there. Bill Gates doesn't owe anyone a job. You best be worried more about where your taxpayer dollars are going.
Posted by Anonymous on 2009-10-04:
As for outsourcing jobs to other country's blame your government for that.
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Wireless Laser Mouse 6000 V2
Posted by UncleJim on 02/27/2009
The version that I own is designed for right handed folks. I have yet to experience any issues with the device. The receiver for this mouse plugs into any USB port. The receiver looks just like a USB drive. Beats the older style that sat on the desktop with a cord that was hooked to the computer.

The wheel and every button on the mouse is configurable. I've left everything but the two thumb buttons with their default settings.

If you're in the market for a wireless mouse, you might want to consider this model. Try it out first at the local electronics or office store. The key consideration for a mouse is how it feels in your hand.
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Posted by Anonymous on 2009-02-27:
I also use a wireless mouse. The only thing I would add for someone looking for a new mouse is to look for the ones that have a cradle that you rest the mouse in when not using it. The cradle recharges the mouse and you never get into one of those ugly situations where your batteries give up the ghost, and someone forgot to charge up new ones.
Posted by BokiBean on 2009-02-27:
Nice! If they'd make that in a track ball, I'd be there.
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Another Business That Doesn't Know How To Do Business
Posted by Science guy on 02/11/2009
I've been using Microsoft products since 1987. I've never bought a product myself, but the products were supplied by my employers. I'm seriously considering not using MS products at all. They tend to cost me time (which is money). I don't know how much time I've lost over the years, but it's got to be on the order of months.

I don't know why Microsoft can't produce a product that works and doesn't crash. In the beginning when I would call about crashing problems, they would tell me to delete all other programs on my computer. I just loved that attitude. Now, they don't come out tell you that. My last encounter with a tech started out pleasantly. She gave me some things to do, which helped, but didn't solve the problems. Office crashes on a regular basis and usually just before auto back-up, so I lose the maximum amount of time and work.

I frequently work on large documents, which Office doesn't handle well. The auto backups are particularly frustrating. Everything grinds to a halt. I suppose I could keep typing, but I tend to do a lot of in process editing. Essentially, every time Office does an auto back-up, I sit there staring at the screen for 30 seconds. This a terribly inefficient way to work. All too often, I've got an idea I'm trying to express and have just gotten on a inspirational roll, when Office starts to back up. As a result, I usually lose my train of thought.

I think Microsoft has lost sight of the forest while getting too caught up in the trees. They get so caught up in trying to address the details of programs that they lose sight of the end-user and of the coordinated "whole" of what their programs should be. It's not just office, it's everything they produce.

These problems with programs are evidence of a dysfunctional company. Like many, if not most, businesses in this country, Microsoft has lost sight of how to "do business." Part of this problem has to do with what Robert Bly (poet laureate) referred to as "sibling society" or a society of adolescents. Look at what characterizes adolescence. Kids don't want to take responsibility. In fact, they will squirm and wiggle their ways out of responsibility for their actions. Kids are exploring the limits of what they can get away with. Kids are establishing their "egos" in ways that are often destructive, but are at least childish. Fundamentally, adolescents are focused on themselves and what they can get out of situations, not on others (such as customers). -- Now, go back and insert "Microsoft" or any other business for "adolescent."

Microsoft even has the audacity to ask for money to give you help when their products don't work! They even have gone so far as to not provide a way to contact their corporate headquarters on their website. At least, I never found it. I googled MS headquarters and that's how I got to this site. And, this site's email finder didn't find one either. So, they will charge you for help, and keep customers from complaining. (How many other companies do the same thing?)

In these bad economic times, this is one company that should not be rescued. In fact, the whole economic mess we're in at the is moment due to the adolescent nature of CEOs and the general mentality of corporate America.

Grow up Microsoft... or go out of business.
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Posted by Anonymous on 2009-02-11:
My organization is 100% Microsoft. Not because of any particular loyalty to the company, but because it is the standard of the industry. That being said, we don't see any problems at all like the ones you describe. We might whine about how expensive it all it, but it is solid, runs consistently and requires almost no support.

If you elect to use a Mac, why not use the products written for Macs, not a product ported over from a Windows platform?
Posted by Anonymous on 2009-02-11:
I hate Office 2007 with all my tiny little heart.
Posted by science guy on 2009-02-11:
If you were informed, MS Office for Mac was written for a Mac, which by the way is a much more sophisticated and stable machine than any of the PCs. You may want to know, that NeoOffice works on any platform, does 99.9% of what MS Office does, and it's free. This is my next step. Also, I do believe you missed the point of the entire article, which isn't particularly surprising. It's very difficult to see one's own "culture" from inside the culture. In this case, I'm talking about corporate culture and the demise of America.
Posted by Anonymous on 2009-02-11:
It's also common sense to read and comprehend a review before commenting. Well duh.
Posted by madconsumer on 2009-02-11:
i use office suite pro 2007. yes it is different, but not impossible.

i too have huge spread sheets, as well as written documents in word. the system it runs on is the limiting factor in any and all computer programs. one cannot expect office 2007 to perform smoothly on a machine 2 years old, unless upgraded. memory, cpu speed, and harddrive all are part of the slow equation.
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My Zune Helped Me Recover Lost Files On My Laptop
Posted by Copsoldier on 12/30/2008
I purchased a 30GB Zune in 2006 before deploying to Afghanistan. While in Afghanistan, my laptop crashed (that is another review) and the geniuses with the online support team had me to do a complete restore on the laptop saying that it would not effect music, photos, videos, etc. Needless to say, I lost it all! One phone call to Microsoft and the lady was able to help me recover all of my media via the files on my Zune.

Others may have had complaints but my first experience with the Zune Help Desk was definitely a good one.

Thanks a lot to the people at Zune.

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Posted by madconsumer on 2008-12-31:
great review.

very helpful.
Posted by FarfalleAlfredo on 2009-01-01:
I bought 2 Zunes last year, one for me and one for my son. Mine is still working great, same as out of the box. My son had an issue with the power after doing an update. I called Zune, she walked me through a couple troubleshooting steps, then sent me a box to send the Zune back for replacement. We had the replacement within a week and it's been great ever since.

My son's iPod lasted a week.
Posted by Ju_ju_Bee on 2009-02-01:
lesson here: Restore=death to everything
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Visual Inadequacies In Office 2007
Posted by HyderKat on 08/23/2008
WASHINGTON -- Office 2007 changes the menu bar by deleting all but a tiny portion of it and putting actions in category tabs. That would be ok, if they would allow power users to add their own menu bars and buttons. Some I have designed and use all the time are: foreign character insert, format hanging indent, changing case, and font color. None of these can be accessed with one button click in the new ribbon. And, if you enlarge the new category tabs to readable size, you lose half your screen.

I e-mailed Microsoft and was referred to their Accessibility Advocate, who sympathized she wished her eyes would just work. My eyes are 20-20 with glasses, it is the program that doesn't work, not with laptop screens.

Microsoft suggested I turn on the Narrator to read me the screens and wear earphones when in public. Not an adequate solution.

Office is moving closer to the Apple/Mac idea of making system changes difficult if not impossible and instead making the screen intuitive if less functional. If I wanted a "here's what we're selling, take it or leave it" instead of buying something I could tweak to my own preferences, I would have purchased a Mac in the first place.

Microsoft captured the PC market because they allowed users to modify their environment and build their own shortcuts. Now they are doing the opposite and finding more and more ways to restrict the user to only what Microsoft wants them to do. Where is CP/M when you need it?
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Posted by Anonymous on 2008-08-23:
Some of this has to do with all the "bundling" they do now with products. Count on more of this type of product release. In the end all MS software will have the same type of menu's regardless of the product.
Posted by DigitalCommando on 2008-08-24:
Try OpenOffice.org to replace Office 2007. It's totally free and isn't a resource hog or security risk like Office 07.
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Defective Product That They Won't Replace
Posted by Manderz8604 on 07/20/2008
My daughter really wanted some kind of mp3 player for Christmas 2007 and after reviewing the Zune and Ipod decided that we would stick to Microsoft (since we have found them in the past to be reliable) and get her a Zune. On Christmas my daughter opened her Zune and began charging the Zune so she could use it to listen to her music while she worked out. The next day when she woke up to use her Zune she unplugged it from charging and went to turn it on, however, the only thing that would appear was a big exclamation mark.

We called Zune and explained the problem to them and spent over an hour on the phone as they explained that I must have not charged the Zune long enough although it had been charging for hours. After an hour on the phone and then hours uploading new software onto the computer and Zune the Zune still would not turn on so she could listen to music. More hours were spent on the phone and the product still wouldn't work.

I decided to take the Zune back to Radio Shack where we bought the Zune (along with the original receipt and only 20 days after the purchase date) only to find that they could not replace the Zune and could not refund us our money! We got back onto the phone and a box was finally shipped to us to send in for repair. When receiving the Zune back in January my daughter didn't receive her green Zune back, yet received a navy blue Zune in the mail that said "refurbished" on the back. So I paid $250 some dollars for a Zune she never used to receive some refurbished one back in the mail a month later.

My daughter loaded her music onto her Zune and began using the Zune for a few weeks while she worked out when again the Zune shut off and would not go past a exclamation point screen. We got back on the phone with Zune where we spent multiple nights and hours calling multiple Zune numbers and talking to 5-6 different people who kept telling us the same steps over and over and then transferring us to numbers who then would transfer us back. We went in circles on the phone until I finally asked to speak with a manager about the problem.

After speaking to the manager the conclusion which was established was that I was now going to have to send back in the Zune to receive only ANOTHER refurbished one and not get an extension to the warranty when it has been almost 6 months that my daughter has had the Zune yet only worked for about 1 month. Zune refuses to give me my money back, Radio Shack refuses to give me my money back (that was established in Dec!), Zune refuses to extend my warranty, and Zune refuses to send me a brand new Zune! So basically I have thrown $250 dollars down the toilet because Zune doesn't seem to care about a consumer at all.
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Posted by DigitalCommando on 2008-07-20:
It would be helpful if you listed more details like model and charger type. Try this: Unplug the Zune from the charger. Turn it on and leave it alone for at least 24 hours, and longer if needed. When the battery goes completely dead (no screen display and nothing happens when you press the power button) plug in the charger that plugs into an electrical outlet (don't use the usb charger because it sucks and it takes too long anyway) leave it alone for 4 hours. Your Zune should now power up properly. The next problem you will have is getting windows to detect the Zune when you plug it in to the computers usb port. Power up the computer + the Zune and plug it in to the usb of the computer. Go shopping, cure cancer or world hunger, just go do something else for a couple of hours. When you get back the "new device found" baloon will be waiting for you and you are now on your way (if the baloon isn't there, leave everything on and check it the next day. Even though microsoft wrote the software for both systems, they seem to have a major problem communicating with each other QUICKLY. Good Luck!
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Vulnerability in the ActiveX Control for the Snapshot Viewer
Posted by on 07/07/2008
ActiveX Control VulnerabilityVulnerability in the ActiveX Control for the Snapshot Viewer for Microsoft Access Could Allow Remote Code Execution.

Microsoft is investigating active, targeted attacks leveraging a potential vulnerability in the ActiveX control for the Snapshot Viewer for Microsoft Access. An attacker could exploit the vulnerability by constructing a specially crafted Web page. When a user views the Web page, the vulnerability could allow remote code execution. An attacker who successfully exploited this vulnerability could gain the same user rights as the logged-on user.

The ActiveX control for the Snapshot Viewer for Microsoft Access enables you to view an Access report snapshot without having the standard or run-time versions of Microsoft Office Access. The vulnerability only affects the ActiveX control for the Snapshot Viewer for Microsoft Office Access 2000, Microsoft Office Access 2002, and Microsoft Office Access 2003.

The ActiveX control is shipped with all supported versions of Microsoft Office Access except for Microsoft Office Access 2007. The ActiveX control is also shipped with the standalone Snapshot Viewer.

Mitigating Factors

• In a Web-based attack scenario, an attacker could host a Web site that contains a Web page that is used to exploit this vulnerability. In addition, compromised Web sites and Web sites that accept or host user-provided content could contain specially crafted content that could exploit this vulnerability. An attacker would have to convince users to visit the Web site, typically by getting them to click a link in an e-mail or Instant Messenger message that takes users to the attacker's Web site.

• An attacker who successfully exploited this vulnerability could gain the same user rights as the local user. Users whose accounts are configured to have fewer user rights on the system could be less impacted than users who operate with administrative user rights.

• By default, Internet Explorer on Windows Server 2003 and Windows Server 2008 runs in a restricted mode that is known as Enhanced Security Configuration. This mode sets the security level for the Internet zone to High. This is a mitigating factor for Web sites that you have not added to the Internet Explorer Trusted sites zone.

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Posted by Ponie on 2008-07-07:
Superbowl, I'm giving you a VH rating simply because all your posts make so darned much sense and you're always so helpful. But--I haven't the least idea what you're talking about. Can you tell how computer illiterate I am? :)
Posted by Anonymous on 2008-07-07:
Ponie, just be very careful about allowing any ActiveX Controls until Microsoft gets this new bug sorted out. It may have no effect on you or your web use but just be cautious about any ActiveX install requests for awhile.

ps) And thank you!
Posted by chris513 on 2008-07-07:
super, this is a really good review.
Posted by Ponie on 2008-07-07:
Superbowl, your post reminded me to check something. I replaced my computer last Sept. On the old one, I used the 'POW' popup blocker, which had something or other to do with ActiveX Controls. I downloaded POW to my new computer, but it never worked properly--if at all. Learned how to allow/not allow popups through the blocker on IE and never thought further of it. Just went through my control panel and saw it was still installed! Got rid of it. I can't give you a second VH vote, can I? :)
Posted by MRM on 2008-07-07:
I am not a user of Microsoft Access so this security threat doesnt apply to me;)
Posted by Anonymous on 2008-07-07:
great informative Super!

Posted by steve101 on 2008-07-07:
The solution is Firefox.
Posted by Anonymous on 2008-07-07:
Steve101, Firefox uses ActiveX also. But you're right about using Firefox, in fact I like Opera myself. IE is just to fat with to many bugs anymore. Firefox and Opera run a much leaner application without all the fluff and junk code.
Posted by MRM on 2008-07-07:
I, for one, am a satisfied user of IE7. I have tried FireFox and it doesnt load some websites correctly.
Posted by Anonymous on 2008-07-07:
Good review, Super. I gotta echo MRM, though..I have zero issues with IE7, therefore it is my program of preference.
Posted by Sparticus on 2008-07-07:
I'm a Firefox guy. I just upgraded to 3.0. It runs pretty good. The only feature I don't like is the new "url history" bar. It is a bit awkward and not as easy to read as the previous versions.

But for security, you can't beat it. Hackers target IE due to its mass distribution (and because it is Microsoft). So I stick with Firefox for now.

If I was a Mac guy I would probably use Safari or Firefox.
Posted by DigitalCommando on 2008-07-07:
Good post Super. Most people don't realize that when they are on their computer, they are almost always running at administrator level which gives you full access to do anything on the computer. Running at admin level is not only unecessary, but dangerous as super has described above because it allows the invader to assume full admin status as well. You can cruise the internet on a limited user account with no problems unless you try to download a program, as it usually will not allow remote software installation (which means the invader won't be able to either) and that's a good thing. If you do decide to disable activeX controls on your system, be aware that you won't be able to see anymore of DB's youtubes! OF, I'm not going to tell you how to do that!
Posted by DebtorBasher on 2008-07-07:
Grrrrrrrrrrrr....I'm going back to Pen and Paper and my World Encyclopedias!

Thanks for the info Super...so, where's your next star? It's long overdue!
Posted by Anonymous on 2008-07-07:
Thanks everyone, it's a war out there. The last thing you need is some Internet hacker running loose on your PC. If you don't know the site that is trying to install an ActiveX Control on your PC don't let them. We all need ActiveX as DC pointed out just to get web sites to work right. But that does not mean we have to let down our guard.

I don't accept third party cookies either. That's another simple security setting that can help you avoid possible problems from adware and malware sites.
Posted by DigitalCommando on 2008-07-07:
**ALERT** Microsoft KBA 93654 states: Due to our inability to stave off the far more intelligent hacker community, who has kicked our azz at every turn, we have developed a new anti-hacker implementation via the use of power input remediation. Use the following 2 steps: 1.) remove the power cord from your computer. 2.) Leave the cord unplugged. Thank You.
Posted by Anonymous on 2008-07-07:
Hacker war over, hackers won. Bill Gates retires in frustration.
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125% Price Differential Between US And Canada
Posted by GeromeGiraffe on 07/01/2008
When trying to order the MS Office 2007 Standard Upgrade online, I was continually booted out. I finally realized that Canadians cannot order the upgrade. When I tried going to the microsoft.ca site, the price for the Standard package was 35% higher in Canada than the US. Combine this with the fact that I can only order the entire package, not just the upgrade, I realized that I am paying a whopping 125% more for what I want than if I lived 100 miles south!

This is outrageous given the fact that our currencies have been at or near par for several years. And there are no extra duties or taxes, since this is covered under NAFTA.

MS is just trying to gouge the Canadian consumer and I am furious!

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Posted by Anonymous on 2008-07-01:
What about going to a local store to purchase the upgrade?
Posted by dan gordon on 2008-07-01:
I'm Cdn and live in Seattle. Could it be the govt regulates pricing. There is much more price control in Canada than the US and Cdn tends to do some protectionist policies that work against Cdn consumers. I wouldn't be so quick to condemn Microsoft.
Posted by GeromeGiraffe on 2008-07-01:
I appreciate your advice. Unfortunately, the store prices are the same. Also, there are no tariffs or other special taxes or duties on imported software, due to NAFTA. That's to ensure that both the US and Canada have an equal opportunity to sell to one another without being penalized. I've since spoken to the people at MS and they admit there is a 'problem'. No kidding!
Posted by HyderKat on 2008-08-23:
Consider yourself lucky you didnt get it if you want to use it on a laptop. I just posted a blog about 2007. And I live 90 min. ferry ride south of Canada and know the dollar exchange is NOT that different. There is no excuse for Microsoft to gouge people either in price fixing or in not warning that Office 2007 is not usable on small laptops unless you turn on the Narrator and have it read you the menu bar (their suggestion). And, once you buy it, they wont give you a refund either.
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Bugs on Internet Explorer
Posted by RGolf on 04/20/2008
Had major problems this past week with explorer 7. Microsoft did their normal update on 4/9/08. After the update, websites that contained Flash graphics or videos would not work. If your having the same problem then you need to go to Add/Remove hardware under the control panel. The update that you need to uninstall is KB947864.

After uninstalling this update my computer is running faster and all flash websites now work properly! Spread the word.
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Posted by bigboxworker on 2008-04-20:
I hate internet explorer, its much slower than competing browsers like firefox and is unstable and buggy in more ways than described in your review.
Posted by DigitalCommando on 2008-04-20:
I agree with BB. I use Avant Browser. It's light on resources and extremely fast, and it elimantes all that unneeded window dressing.
Posted by madconsumer on 2008-04-20:
i allow my xp64 to update at will. i have not had any issues with the update listed.

i find ie 7 to be very fast. i have not had any bad experiences with flas videos and such.
Posted by Anonymous on 2008-04-20:
geez... I would consider losing Flash graphics to be a HUGE plus. Of all the annoying advertising, Flash ads take the cake. I keep Flash turned off as a matter of course, and only enable it for very specific websites. The rest of the time... good riddance!
Posted by Hugh_Jorgen on 2008-04-20:
I was a big MS fan, but switched to Firefox a couple of months ago and I can't imagine going back to IE.
Posted by Anonymous on 2008-04-20:
I love my Firefox. I only use IE for some corporate crap that won't work with anything else.
Posted by Anonymous on 2008-04-20:
IE can run as quick as FireFox but you need a pretty quick CPU and lot's of RAM to run it. Microsoft has no idea what thin or lean code is, everthing they pump out is a resource hog. It has always been that way with them.

There are a number of good free browsers out there, find one you like.
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Outlook's Missing Features
Posted by Bradfregger on 01/11/2008
REDMOND, WASHINGTON -- It boggles my mind that the designers of this program would miss some CRITICAL features. Here's a list of features that even the most unskilled computer user would have thought of.

1) An easy, effective way of backing up and transferring Outlook data (contact and calendar information). Even their online explanation for how to find their stupid .pst file is wrong. Telling you to go and find a file the is "hidden" by default. How dumb can you get.

How easy to have a file command that for data backup that asks you what you want to back up and where you want to put it. Then, when you make that information available to a second or new computer, the computer finds it and asks if you want to add that data to the new Outlook.

And they say they do excellent consumer testing.

2) Printing envelops. Another dumb system. It allows you to select your contact file, but then it automatically select all of your contacts and makes you go through one at a time to eliminate the ones you don't want. Either that, or make up a file for every situation. Again, how easy to have a "select all" toggle. Dumb, dumb, dumb.

Additionally, it doesn't allow you to save your envelop settings and they have to be redone after every single printing. Don't they realize that you might want to address envelops differently from typing letters. Again, how easy have have a "Save Settings" button in the envelop area.

The Outlook designers should be given their "pink slips" immediately.
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Posted by Anonymous on 2008-01-11:
Have you checked to see if those features are in the 2007 release? If not send them a suggestion, they have been known to pay cash awards if suggestions are used.

With a few clicks you can change the settings to show hidden files then just use the back up fuuction that comes with the OS. Not a great answer but it works.
Posted by jktshff1 on 2008-01-11:
and how long have you been using outlook?
Posted by madconsumer on 2008-01-11:
i use outlook daily, and do backups. i do not find it so difficult.

if anything, use windows backup utility and or a stand alone backup program.
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